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Rozprawy doktorskie na temat „Public sector service performance”

Autor: Grafiati

Data publikacji: 2 czerwca 2025

Data aktualizacji: 31 lipca 2025

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1

Kutz, Matthew T. "Toward improving performance measurement in public sector organizations." Diss., Rolla, Mo. : University of Missouri-Rolla, 2007. http://scholarsmine.mst.edu/thesis/pdf/Kutz_09007dcc8054f447.pdf.

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Thesis (M.S.)--University of Missouri--Rolla, 2007.<br>Vita. The entire thesis text is included in file. Title from title screen of thesis/dissertation PDF file (viewed August 5, 2008) Includes bibliographical references (p. 86-89).

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Sarr, Babacar. "Assessing public sector performance in developing countries : four essays on public financial management and public service delivery." Thesis, Clermont-Ferrand 1, 2015. http://www.theses.fr/2015CLF10465/document.

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Le secteur public joue un rôle important dans la société. Dans la plupart des pays en développement, les dépenses publiques constituent une partie importante du PIB et les entités du secteur public sont les principaux pourvoyeurs d’emploi et les principaux acteurs du marché des capitaux. Le secteur public détermine, généralement par le biais d'un processus politique, ses objectifs économiques et sociaux ainsi que les différents types d'intervention à mettre en place pour les atteindre. Comment le secteur public atteint ses objectifs constitue une question cruciale étant donné que sa taille et

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Seabra, Sergio Nogueira. "Improving the performance of public service organisations : building capabilities to recover and renew." Thesis, University of Bath, 2010. https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.537712.

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Over the past 20 years, governments in many countries around the world have sought to implement governance mechanisms to measure and assess the performance of public service organisations. As a consequence, public service organisations, especially those considered as poorly-performing organisations, have been subjected to unprecedented pressure to improve their performance and sustain performance improvement as a continuous process. However, efforts of public managers to improve the performance of their organisations have been undertaken without “comprehensive theories and rigorous evidence on

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Phang, Meaw-Fong. "Outputs and Performance Measures: A Case Study of Two New Zealand Public Sector Organisations." Thesis, University of Canterbury. Accountancy, Finance and Information Systems, 2006. http://hdl.handle.net/10092/855.

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Measuring performance is a necessary management practice if action is to result in desired outcomes. An important objective of the New Zealand public sector reforms that started in the late 1980s, was to focus the attention of public servants on clear specified results rather than bureaucratic procedures. Based on an implicit assumption that all public sector organisations are of a production nature, the reforms promised greater efficiency within the public sector by holding managers accountable for results while providing them with greater freedom to allocate resources. Consequently, outputs

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Baxter, James Foster. "Construct validation of common format biodata within the public sector." CSUSB ScholarWorks, 2003. https://scholarworks.lib.csusb.edu/etd-project/2338.

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Biographical data inventories (biodata) have one of the best predictors of job performance criteria for over 100 hundred years. Similarly, CommonFormat Biodata (CFB) inventories have also demonstrated their ability to predict certain performance criteria. There are two common themes and tow common sub-themes typically associated with CFB intruments, Education, experience, time, and specificity respectively. The major purpose of this paper was to employ a confirmatory factor analysis strategy to construct and validate a CFB inventory.

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Luper, Erin L. "Supporting Intrinsic Motivation and Public Service Motivation in the Local Government Sector: Evaluating the Effects of Performance Appraisal Systems." VCU Scholars Compass, 2014. http://scholarscompass.vcu.edu/etd/3661.

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This study used an electronic questionnaire to evaluate the levels of intrinsic motivation, compared to extrinsic motivation, in front-line local government employees. This research also evaluated the relationship between intrinsic motivation and public service motivation (PSM). Further, this research assessed the effects of performance appraisal systems (PAS) on intrinsically motivated front-line local government employees. Current research suggests that public sector employees are more intrinsically motivated than extrinsically motivated. This study found that, while the employees showed hig

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Pyne, Francis J. "Compensation in the public sector, is a change needed?" Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1988. http://www.kutztown.edu/library/services/remote_access.asp.

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Caseley, Jonathan. "Bringing citizens back in : public sector reform, service delivery performance and accountability in an Indian state." Thesis, University of Sussex, 2003. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.398355.

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Knight, Gavin Mark. "Calls for Service and Police Effectiveness: The Role of Performance Measurement Systems." Thesis, Griffith University, 2014. http://hdl.handle.net/10072/367786.

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This thesis explores the adoption of public sector management reforms by police. The literature suggests that police have been more resistant to public sector management reform than other public sector organisations. One feature of public sector management reform—performance measurement—is evident in police agencies, but prior research does not provide a clear picture of whether performance measurement helps or hinders police effectiveness. The research presented in this thesis helps to clarify this picture by examining the influence of performance measurement on the effectiveness of police in

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Micheli, Pietro. "Drivers and purposes of performance measurement : an exploratory study in English local public sector services." Thesis, Cranfield University, 2007. http://hdl.handle.net/1826/4470.

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This dissertation focuses on the interactions between local public sector organisations and institutions in the development of performance measurement (PM) targets and indicators. The research is grounded in the performance measurement and management literature and adopts a joint new institutional and resource dependence perspective. Empirically, the research, which is qualitative and theory-building, consists of case studies undertaken in local public sector organisations in England. The iterative comparison of theory and data has enabled the investigation of a number of relevant themes.

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Campbell, Lesley Margaret. "Procurement and performance in the public sector: A study in the context of the New Zealand community probation service." Thesis, University of Canterbury. Social Work, 2002. http://hdl.handle.net/10092/4627.

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The theoretical discourses emanating from private sector management and the new institutional economics were influential in shaping the worldwide reforms of the public sector. In New Zealand's public management reforms, for instance, the pervasive adoption of market mechanisms, such as contracting and competition, were a significant feature. While proponents argue that competition and the agency relationship inherent in contracting enhance the 'achievement of results,' other commentators in the literature state that this argument is merely ideological in nature and that there is little empiric

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Cook, Martin. "A study of the applicability of performance indicators in the management of a professional service in the public sector." Thesis, University of East London, 2001. http://roar.uel.ac.uk/1267/.

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This research, via case study investigation of the Islington Educational Psychology Service (EPS) examines the applicability of Performance Indicators (PIs) in the management of a professional service in the public sector. The research explores the theoretical and political basis for the introduction of PIs and tests their use by examining their strengths,w eaknessesa nd applicability within a local context. PIs are examined in relation to their usefulness in improving the efficiency and effectiveness of service delivery within an inner city service. Key issues investigated include: performanc

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Mmapulana, Edward Pola. "The city scorecard for effective performance management at the Johannesburg Metro Council / Edward Pola Mmapulana." Thesis, North-West University, 2010. http://hdl.handle.net/10394/4796.

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Citizens of South Africa expect that the policy and regulatory changes introduced by government will be translated into tangible service delivery. Elected representatives, in particular, must demonstrate that national, provincial and local government are capable of managing public resources in a way that deliver benefits to its citizens. The ex- President Thabo Mbeki often used to speak about performance-driven public sector and has referred to the critical role that local government will play in this process. Municipalities which are at the coal-face of service delivery are being challenged t

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Almansoori, Mohammed Eisa Alshedi. "Perceptions of public sector staff of an organisation performance measurement system : a case study of the Abu Dhabi police service." Thesis, Liverpool John Moores University, 2011. http://researchonline.ljmu.ac.uk/6088/.

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Hernandez, Melissa Gomez. "Public Service Values and Disparate Performance: The Case of Section 8 Housing Choice Voucher (HCV) Program." FIU Digital Commons, 2018. https://digitalcommons.fiu.edu/etd/3785.

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Public administration scholars accept that public service values guide administrators’ behavior. This guidance also derives from social and cultural values that motivate administrators’ individual attitudes. A part of the field recognizes that public servants play an active role during the implementation process through their daily use of discretion. Nevertheless, public administrators’ values and attitudes are rarely linked to policy implementation and organizational performance. In consequence, public policy evaluation seldom considers the role of values and attitudes of those implementing p

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Al-Araimi, Mohammed Fayal. "The relationship between the full range of leadership styles and employees' creative performance in Civil Service organizations : a field study of Omani Civil Service managers." Thesis, University of Manchester, 2012. https://www.research.manchester.ac.uk/portal/en/theses/the-relationship-between-the-full-range-of-leadership-styles-and-employees-creative-performance-in-civil-service-organizationsa-field-study-of-omani-civil-service-managers(cb8a3ecd-a005-4fbc-bf9e-270610e5e32b).html.

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The study’s primary research interest is in the area of leadership and creativity. Investigating the literature indicates that there is a gap in knowledge regarding the effect of the Full Range of Leadership styles, especially the influence of transformational leadership on employees’ creative performance. Examining this relationship in different sectors (for example: public government sector); in different cultures (for example: Arab Islamic culture); and from multi-perspectives (for example: leaders and employees) is strongly encouraged by research. The Omani civil service sector was used as

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Bailey, T. J. "The role of performance assessment in the management of facilities and support services in the public sector." Thesis, University College London (University of London), 2014. http://discovery.ucl.ac.uk/1419277/.

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Since the 1980s, successive governments have imposed a range of performance assessment regimes for incorporation within the service management processes of public bodies with the intention of emulating the success achieved from their use in delivering ‘effectiveness, efficiency and legitimacy’ within the private sector (De Bruijn 2007). Concurrently, increasingly knowledgeable and resourceful stakeholders have sought confirmation that as well as meeting its statutory obligations their local authority is consistently delivering its local community with a range of high quality, flexible services

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Clark-Murphy, David. "Managing change without changing managers: An investigation of influences on decision making performance of public sector managers within novel and complex environments." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 1997. https://ro.ecu.edu.au/theses/902.

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This study examines relationships between the cognitive and decision making styles of individual managers, and their decision making performance , within public sector environments during structural and cultural reform. The main purpose is to develop a more effective means of matching managers to their novel and complex working environments, to minimise staff turnover and improve productivity.

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Herrala, M. (Maila). "Governance of infrastructure networks:development avenues for the Finnish water and sewage sector." Doctoral thesis, Oulun yliopisto, 2011. http://urn.fi/urn:isbn:9789514294778.

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Abstract The efficiency of public service provision has been a subject of debate for several decades. Discussions that are centred around whether public or private service provision is more efficient are still active around the world and also concern water and sewage services. Additionally, waterworks are facing tightening quality and environmental requirements, while ageing infrastructure and rapidly growing repair debt must also be addressed. This study aims to identify the actions that are required to improve waterworks performance without compromising service quality. The objective is to f

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Madeira, Vanessa Sofia Amado. "Análise da satisfação com o processo de avaliação de desempenho numa organização de prestação de serviços a organizações do sector público português." Master's thesis, Instituto Superior de Ciências Sociais e Políticas, 2020. http://hdl.handle.net/10400.5/20160.

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Dissertação de Mestrado em Gestão e Políticas Públicas<br>Nos últimos anos, a avaliação de desempenho tem sido uma das áreas da Gestão mais importante e estudada, com o foco da investigação nas organizações públicas e privadas. A avaliação de desempenho é um processo em que se procura identificar, observar, medir e desenvolver o desempenho dos membros de uma dada organização em consonância com a sua missão, visão e valores, sendo a satisfação com a mesma, uma das reações mais frequentemente medidas. Na presente dissertação será analisada a satisfação com o processo de avaliação de

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Osajima, Alyne Anteveli. "Folga orçamentária na Secretaria da Fazenda." Universidade de São Paulo, 2011. http://www.teses.usp.br/teses/disponiveis/96/96133/tde-06012012-110845/.

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Organizações públicas vêm adotando modelos de mensuração de desempenho (MMD), a exemplo da iniciativa privada, buscando gerar incentivos à eficiência de equipes de servidores. Este trabalho analisou o MMD da Secretaria da Fazenda de um dos Estados do Brasil e identificou que, a partir das metas pactuadas pela equipe diretiva da secretaria, a organização opera em um regime de folga orçamentária, em um ambiente organizacional de menor tensão em relação ao atingimento das metas e consequente gratificação. Através de séries históricas (Jan./07 a Jun./09) do desempenho individual mensal de 950 serv

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Ba, Ndeye Lika. "The importance of financial development for infrastructures performance in developing countries : the case of the energy sector." Paris, EHESS, 2015. http://www.theses.fr/2015EHES0063.

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L'objectif de cette étude est de mettre en lumière les effets bénéfiques du développement des systèmes financiers sur la performance des industries d'infrastructure, donc sur la croissance économique, dans les pays en voie de développement à travers une série d'analyses empiriques sur le secteur de l'énergie. Les résultats du premier chapitre mettent en évidence un effet positif et significatif, bien que graduel, des réformes financières sur le niveau de développement du secteur financier. Dans le deuxième chapitre, nous confirmons que le niveau de développement du secteur financier d'un pays

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Colon, Marine. "Les contrats de performance dans le secteur de l’eau urbaine ougandais, structures de la matérialisation de la logique de marché et supports du travail institutionnel." Thesis, Paris, AgroParisTech, 2014. http://www.theses.fr/2014AGPT0063/document.

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Cette thèse s'intéresse à la diffusion des systèmes de contrôle de gestion, définis comme un ensemble d'indicateurs de performance, de mécanismes incitatifs et de dispositifs de contrôle, dans le secteur de l'eau urbaine. Le sujet nous a paru digne d'intérêt du fait des forts enjeux économiques, sociaux et environnementaux du secteur. Une recherche-intervention menée auprès de l'opérateur public d'eau urbaine ougandais a constitué notre principal terrain, analysé à travers le prisme de la sociologie néo-institutionnelle, dans une démarche abductive et interprétative. En mobilisant le concept d

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Arámbula, Quiñones Héctor Rafael. "La profesionalización y el desarrollo de la alta dirección en el Sector Público. Un estudio de caso: La experiencia del Sistema de Alta Dirección Pública en Chile." Doctoral thesis, Universitat Ramon Llull, 2016. http://hdl.handle.net/10803/371156.

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Aquesta recerca doctoral contribueix a la literatura sobre la implementació i professionalització dels sistemes de servei civil d'alt nivell en els governs nacionals, una línia rellevant de recerca que va sorgir dins del marc general de reformes gerencials0 i de la gestió estratègica dels recursos humans en el sector públic al voltant del món. El seu disseny de recerca consisteix en un estudi de cas, que es recolza en la triangulació metodològica com a estratègia de recopilació i anàlisi de l'evidència empírica quantitativa i qualitativa de dades, amb la finalitat de comprendre i aprofundir en

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Ranchod, Shameem Roshnee. "Public sector pharmacists' perception of the public sector performance management system." Thesis, Nelson Mandela Metropolitan University, 2006. http://hdl.handle.net/10948/596.

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Performance Management aims to develop the employee and ensure that the work which the employee does is in line with organisational goals. However, many managers and employees do not like performance management systems and very often, for this reason, such a system does not succeed in meeting the organisation’s goals. The aim of this study was to determine the perceptions towards the performance management system of pharmacists working in the public sector. A questionnaire was compiled and pharmacists working in all public sector hospitals, provincial and municipal clinics and medical depots w

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Pritchett, Andrieta G. "Shared Service Center Strategies in Public Sector." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5119.

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With the increased demand for doing more with less, public sector managers embrace outsourcing back-office functions through a shared service model; however, maintaining service quality for public sector shared service centers (SSC) in financial management during peak cycles is a challenge. Framed with the transaction cost economy theory, the purpose of this single case study was to explore strategies used by SSC managers in a public sector company to maintain service quality. Seven participants with more than 4 years of SSC experience in public-sector companies participated in phone interview

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Bauke, van der Meer Robert. "OR modelling for public sector performance measurement." Thesis, University of Strathclyde, 2008. http://oleg.lib.strath.ac.uk:80/R/?func=dbin-jump-full&object_id=21949.

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The overall research theme of this thesis is to analyse, from both a theoretical and an empirical perspective, how Operational Research modelling can be used in support of public sector performance measurement. The thesis includes four papers written by Van der Meer together with a variety of co-authors. Three of these papers discuss the application of a variety of OR models - in particular, Logistic Regression Analysis, Stochastic Frontier Analysis, Data Envelopment Analysis and Bayesian Belief Networks - relating to the performance of the Maritime and Coastguard Agency in coordinating Search

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Amara, Salem Mohamed Omar. "Performance auditing in the Libyan public sector." Thesis, University of Gloucestershire, 2011. http://eprints.glos.ac.uk/3253/.

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Libya is a developing Arab State with a small population and a large geographic area. After the Alfatah revolution in 1969, the Libyan economy changed. Most activities such as agriculture, industry, investment, and other associated services were developed. Accordingly, the number of users of financial information in Libya rose steadily and has continued to grow ever since due to economic growth and flourishing business. This situation has led to an increased need for more reliable information to enable the country's authorities to exercise full accountability concerning the efficient and effec

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Heath, Geoffrey. "Performance Management and Rationalityin Public Sector Organisations." Licentiate thesis, Luleå tekniska universitet, Människa och teknik, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-73875.

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Abstract and Keywords The thesis concerns different conceptions of rationality and their implications for organisations, especially in the public sector. The focus is on performance management (as widely defined) within public sector organisations as a subject for exploring these issues. This has long been controversial because seemingly simplistic approaches to performance management persist, despite well recognised shortcomings, such as a tendency to perverse incentives and unintended outcomes. Therefore, in the kappa, I analyse the notion of instrumental rationality, examine the establish

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McMillan, Janice M. A. "Improving public sector management training in Scotland." Thesis, Robert Gordon University, 1995. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.308695.

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Saleh, Ali Salman. "Public sector deficits and macroeconomic performance in Lebanon." Access electronically, 2004. http://www.library.uow.edu.au/adt-NWU/public/adt-NWU20050214.145943/index.html.

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Islam, Alia Emad. "Investigating governmental (public sector) performance management in Egypt." Thesis, University of Strathclyde, 2010. http://oleg.lib.strath.ac.uk:80/R/?func=dbin-jump-full&object_id=14499.

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English, Linda M. "Public private partnerships : modernisation in the Australian public sector." Thesis, The University of Sydney, 2008. http://hdl.handle.net/2123/4985.

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Public private partnerships [PPPs] are a product of policies and processes to modernise the delivery of infrastructure-based services. An examination of the modernisation literature establishes the broad analytical frame within which this thesis investigates PPPs. The macro-level overview of the recent transformation of the Australian public sector confirms that the dominant principles underlying modernisation are grounded in new institutional economics [NIE] that are implemented through private-sector derived accounting and management implementation technologies. It highlights the contextual

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English, Linda M. "Public private partnerships : modernisation in the Australian public sector." University of Sydney, 2008. http://hdl.handle.net/2123/4985.

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Doctor of Philosophy<br>Public private partnerships [PPPs] are a product of policies and processes to modernise the delivery of infrastructure-based services. An examination of the modernisation literature establishes the broad analytical frame within which this thesis investigates PPPs. The macro-level overview of the recent transformation of the Australian public sector confirms that the dominant principles underlying modernisation are grounded in new institutional economics [NIE] that are implemented through private-sector derived accounting and management implementation technologies. It hi

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Lai, Mo-yi. "Private sector involvement and its impact on service provider and service deliverers." Click to view the E-thesis via HKUTO, 2001. http://sunzi.lib.hku.hk/hkuto/record/B42576416.

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Mahloane, Lerato. "An approach to service delivery in the government sector." Thesis, Cape Peninsula University of Technology, 2009. http://hdl.handle.net/20.500.11838/1216.

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Thesis (MTech (Quality))--Cape Peninsula University of Technology, 2009<br>The Department of the Premier: Orgnisational Development is mandated to coordinate provincial intervention that will assist the provincial departments of the Western Cape to improve the efficiency of their service delivery. Increasing customer demand for quality services have virtually forced the Department of the Premier: Orgnisational Development to adopt the concept of quality in every aspect of the business. The Department of the Premier: Orgnisational Development is the center of government focussed on str

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Breen, Liz, C. Hannibal, Huatuco L. Huaccho, B. Dehe, and Y. Xie. "Service improvement in public sector operations - A European comparative analysis." Elsevier, 2020. http://hdl.handle.net/10454/17862.

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Yes<br>Public sector state funded organisations were initially constructed to deliver much needed services to their immediate community. Designed to meet the needs of societies and populations, public sector operations focussed originally on the provision of health, welfare and social services, which were often free at the point of delivery or incurred a nominal charge. Today the effectiveness of public sector service organisations is constantly challenged and threatened by factors such as funding cuts, austerity measures, competition from private providers and political changes (e.g. the depa

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Grim, Katheleen E. "A discussion of public sector employee development with a focus on local public agencies." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1997. http://www.kutztown.edu/library/services/remote_access.asp.

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Brown, Jennet. "The Queensland public sector annual report awards : an analysis of the incentives for public sector entities to enter." Thesis, Queensland University of Technology, 1997. https://eprints.qut.edu.au/36307/1/36307_Brown_1997.pdf.

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This study investigates why some public sector entities enter the Queensland Public Sector Annual Report Awards (QARA), while others do not. Organisers of such awards aim to provide incentives for public sector entities to improve the quality of their reporting. It is assumed that entities which voluntarily enter the QARA must receive positive net benefits for the entity as a whole and/or personal benefits to the mangers (bureaucrats) responsible. Agency theory provides a theoretical basis for prior public sector research which has been largely US based. This study extends that research by a

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Ashkanani, Mohammad E. "Performance appraisal in the governmental sector in Kuwait." Thesis, University of Sunderland, 2001. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.366065.

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Mali-Swelindawo, Bongiwe Lorreta, and Bingwen Yan. "South African public sector property management: a performance model." Thesis, Nelson Mandela Metropolitan University, 2017. http://hdl.handle.net/10948/21185.

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This research was conducted with the intention of accomplishing effective property management (PM) in order for public sector properties in South Africa (SA) SA to fulfil more remarkably, public sector property stakeholders’ requirements. In particular, this study was concluded within a South African municipal environment with the specific purpose of alleviating South African municipalities from problems associated with overall poor operational performance, dissatisfied public sector property stakeholders, and inadequacies in competitiveness and global alignment. The primary objective of this

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Komanyane, Kelebogile. "Knowledge management practices in the public sector in Botswana." Thesis, University of the Western Cape, 2010. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=gen8Srv25Nme4_6177_1322810593.

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The study investigates knowledge management (KM) practices in the public sector in Botswana. The underlying premise is that good KM leads to efficiency and effectiveness. The study assesses the KM practices in the government departments by means of a questionnaire survey of senior managers. The assumption is that the corporate manager/directors will know what knowledge is there, how knowledge is created, shared and flow in the organization. The main question of this study is whether the Botswana public sector is practicing KM. The study explores the problem and questions by means of a question

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Shin, Eric Chong Kah. "An empirical model of public sector managerial competency in Singapore." Thesis, Henley Business School, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.362401.

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Do, Hoa. "High-performance work systems and organisational performance : evidence from the Vietnamese service sector." Thesis, Aston University, 2017. http://publications.aston.ac.uk/30340/.

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Despite the plethora of research scrutinising the role of high performance work systems (HPWS) in enhancing organisational performance, there is little consensus about the structure of these systems and processes underlying its relationship to organisational and individual outcomes. This research therefore advances the existing literature by conducting a more in-depth study of how and why HPWS relate to organisational performance. In particular, I adopt the mixed methods approach to uncover unexplored issues regarding the efficacy of HPWS on organisational performance. The qualitative phase of

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Larkin, Steven Raymond. "Race matters : Indigenous employment in the Australian public service." Thesis, Queensland University of Technology, 2014. https://eprints.qut.edu.au/66868/2/Steven_Larkin_Thesis.pdf.

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This thesis demonstrated that race mattered as a contributing factor to the low Indigenous participation rates within the Australian Public Service. The thesis showed that the public service reproduced social relations privileging non-Indigenous executives while positioning Indigenous executives as deficient. The thesis explains how the everydayness of racism assumes the racial neutrality of institutions because the concept of race is externalised as only having relevance to the racial other. Non-Indigenous executives regard Indigeneity as being synonymous with inferiority to explain Indigenou

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Kruse, Beverley-Ann. "Retaining community service nurses in the Western Cape public health sector." Thesis, Stellenbosch : University of Stellenbosch, 2011. http://hdl.handle.net/10019.1/8515.

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Thesis (MBA)--University of Stellenbosch, 2011.<br>Healthcare systems of the world’s poorer nations have been heavily impacted by economic globalisation. This has resulted in a steady deterioration of working conditions, resulted in less job security and has led to an increase in the spread of communicable diseases in developing countries such as South Africa. It is factors such as these, against the backdrop of a global recession, that have contributed to the escalation in global healthcare costs which has itself augmented the strain on already strained hospital resources in developing e

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Alhaqbani, Abdullah Mohammad. "Continuous improvement : critical success factors in the Saudi public service sector." Thesis, University of Portsmouth, 2017. https://researchportal.port.ac.uk/portal/en/theses/continuous-improvement(bfe1491f-4129-498e-8782-0b364f9b3559).html.

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Continuous improvement (CI) is a never-ending effort to improve an organisation's activities that requires management and employee commitment. Although CI is considered a competitive strategy for business firms to improve their performance and deliver better services and quality products, unfortunately, it is still a choice for many public sector organisations. However, successful implementation of CI in the public sector has received little attention and there is a lack of research. Arab businesses and governments have apparently also not received attention in relation to CI implementation. F

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黎慕儀 and Mo-yi Lai. "Private sector involvement and its impact on service provider and service deliverers." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2001. http://hub.hku.hk/bib/B42576416.

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Alreshoodi, Saleh. "Negative institutional influences in the Saudi public sector : 'wasta', public service motivation and employee outcomes." Thesis, Cardiff University, 2016. http://orca.cf.ac.uk/99644/.

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Public Service Motivation (PSM) has become one of the most prominent and widely used theoretical models to explain employee psychology and behaviours in the public sector. It theorises that higher levels of PSM lead to positive outcomes for public service employees, such as greater job satisfaction, stronger organisational commitment and lower intention to quit. However, these relationships have not been confirmed consistently in different national contexts, and the exact role of PSM in shaping employee attitudes and behaviours is still being explored. Because of this, PSM researchers increasi

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Palmer, Anna J. "Performance measurement in the public sector : in theory and practice." Thesis, University of Leicester, 1991. http://hdl.handle.net/2381/7665.

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This thesis examines attempts to improve the efficiency of local authority bureaucracies during the 1980's. A number of significant policy initiatives such as the establishment of the Audit Commission, the pressure for local authorities to implement systems of performance measurement and the introduction of performance related pay schemes reflect this quest for improved value for money. The thesis reviews existing economic theories of bureaucracy which show how inefficiency arises in the public sector. Two major hypotheses within this literature are identified; bureaus are inefficient because

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