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Artykuły w czasopismach na temat „Satisfaction Measurement System”

Autor: Grafiati

Data publikacji: 3 czerwca 2025

Data aktualizacji: 1 sierpnia 2025

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1

Maya, Panorama. "PUBLIC SATISFACTION MEASUREMENT SYSTEM ON PUBLIC SECTOR ORGANIZATION IN PALEMBANG CITY." International Journal of Engineering Technologies and Management Research 5, no. 2 (2018): 46–56. https://doi.org/10.5281/zenodo.1174105.

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<strong><em>Role of public sector organization in economic development is very important. Public sector serves most administrative activity to public/ people. It is important to measure public satisfaction as a reflection of government’s performance. This research proposed a fit model for measure public satisfaction in Palembang City. Public sector in Palembang must have a quality assurance and indicator to measure the public satisfaction. Stage of measurement system must involve the major, internal and eksternal auditor and the public. The most important is that public sector must hire

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Li, Tao, and Kikuhito Kawasue. "Handheld Three-Dimensional Thermo-Sensing System." Applied Mechanics and Materials 303-306 (February 2013): 103–8. http://dx.doi.org/10.4028/www.scientific.net/amm.303-306.103.

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Recently, three-dimensional (3D) measurement technology has achieved a high level of satisfaction in various fields such as medical and engineering fields. However, most of three-dimensional measurement systems have some disadvantages. Once the geometric configuration of the system has been determined, the configuration must be maintained until the measurements have been completed. Another disadvantage is the existence of immeasurable area that inherently exists in a single image taken from a fixed angle. In this paper, a handheld three-dimensional thermo-sensing measurement system is presente

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3

Yoo, Seung-Eok. "The relationship between strategic performance measurement techniques, measurement alignment and performance measurement system satisfaction in hotels." Korea International Accounting Review ll, no. 40 (2011): 157–80. http://dx.doi.org/10.21073/kiar.2011..40.009.

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Panorama, Maya. "PUBLIC SATISFACTION MEASUREMENT SYSTEM ON PUBLIC SECTOR ORGANIZATION IN PALEMBANG CITY." International Journal of Engineering Technologies and Management Research 5, no. 2 (2020): 46–56. http://dx.doi.org/10.29121/ijetmr.v5.i2.2018.145.

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Role of public sector organization in economic development is very important. Public sector serves most administrative activity to public/ people. It is important to measure public satisfaction as a reflection of government’s performance. This research proposed a fit model for measure public satisfaction in Palembang City. Public sector in Palembang must have a quality assurance and indicator to measure the public satisfaction. Stage of measurement system must involve the major, internal and eksternal auditor and the public. The most important is that public sector must hire a professional emp

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Gillespie, Michael A., William K. Balzer, Michelle H. Brodke, et al. "Normative measurement of job satisfaction in the US." Journal of Managerial Psychology 31, no. 2 (2016): 516–36. http://dx.doi.org/10.1108/jmp-07-2014-0223.

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Purpose – The purpose of this paper is to discuss the importance of norms and inference, while providing national overall and subgroup norms for the updated Job Descriptive Index and Job in General measures of job satisfaction. Design/methodology/approach – A stratified random sample was drawn from an online panel to represent the US working population on key variables. Validity evidence is provided. Determination of subgroup norms was based on practical significance. Findings – The revised measures fit the theorized model and patterns of results are consistent with the literature. Practical s

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6

Hidayah, Nur Aeni, Elvi Fetrina, and Alvali Zaqi Taufan. "Model Satisfaction Users Measurement of Academic Information System Using End-User Computing Satisfaction (EUCS) Method." Applied Information System and Management (AISM) 3, no. 2 (2020): 119–23. http://dx.doi.org/10.15408/aism.v3i2.14516.

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As concrete steps in order to realize the vision and mission of an organization or educational institution is to implement the system of academic information. The one factor that influences the success of the academic information system is the satisfaction of users. The problems in the user satisfaction are also issues that cannot be denied and continue to be studied. In consequently, having measurements related to user satisfaction is required. This research is done to see how the user satisfaction of the existing system has been implemented and to know what factorshas influenced the system.

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Lee, Sunghee, and T. J. Lah. "Factor analysis of telework system satisfaction measurement in public sector." Journal of Convergence Society and Public Policy 15, no. 3 (2021): 256–87. http://dx.doi.org/10.37582/cspp.2021.15.3.256.

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LIU, Hong-yu, Jian LI, and Yun-xian GE. "Design of Customer Satisfaction Measurement Index System of EMS Service." Journal of China Universities of Posts and Telecommunications 13, no. 1 (2006): 109–13. http://dx.doi.org/10.1016/s1005-8885(07)60093-4.

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Martínez, Lina. "Life satisfaction data in a developing country: CaliBRANDO measurement system." Data in Brief 13 (August 2017): 600–604. http://dx.doi.org/10.1016/j.dib.2017.06.038.

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Mohamad, Mazlina, Oh Chai Lian, Mohd Raizamzamani Md Zain, Balqis Md Yunus, and Norbaya Hj. Sidek. "Student Attainment Measurement System in Civil Engineering Undergraduate Programme:." Asian Journal of University Education 17, no. 2 (2021): 191. http://dx.doi.org/10.24191/ajue.v17i2.13397.

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Abstract : In ensuring the quality of the offered programs in Malaysia, it is crucial to comply with the long chain of Quality Management processes in obtaining and maintaining accreditation of undergraduate engineering programs. One of the processes is to continually and effectively measure the students’ attainment of program outcomes amid the implementation of Outcome-Based Education. This paper focuses on MyCOPO system, the evaluation of undergraduate bachelor degree engineering students’ attainment measurement system in the Faculty of Civil Engineering, Universiti Teknologi MARA, Shah Alam

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Syopiansyah, Jaya Putra, Subiyakto A'ang, Yunita Irma, Nur Gunawan Muhamad, and Durachman Yusuf. "Assessing the User Satisfaction Perspectives of Information System: A Library Case Study in Indonesia." Indonesian Journal of Electrical Engineering and Computer Science 12, no. 1 (2018): 95–101. https://doi.org/10.11591/ijeecs.v12.i1.pp95-101.

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User satisfaction is one of the system use variables which is affected by the system creation variables in the information system (IS) success measurements, especially in the mandatory use of IS. This paper reports the relational variable assessments between three variables of the system creation dimension towards the user satisfaction variable in the library information system (LIS) implementation of a sampled university in Indonesia. Practically, the measurement has never been done since the early system implementation in the institution. The study focused on the status of the user satisfact

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12

Lotfi, M., E. Asgharizadeh, A. Hisam Omar, M. Hosseinzadeh, and H. Amoozad Mahdiraji. "Measuring Staff Satisfaction in Transportation System using AHP Method under Uncertainty." International Journal of Uncertainty, Fuzziness and Knowledge-Based Systems 29, no. 06 (2021): 875–89. http://dx.doi.org/10.1142/s0218488521500392.

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One of the most important challenges in today world is the transportation and satisfaction of this system. Measuring satisfaction in transportation has been done quantitatively so far and, more importantly, the measurement process has not usually been scientific. This study aimed at an accurate scientific measurement. Because of ambiguity, this paper discusses how to use the intuitionistic fuzzy method, in which both membership and non-membership functions were expressed. Therefore, initially, considering the results of previous researches, as well as studying the references and standards, the

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Namai, Toshiki, Jun Shinoda, Ryoya Furukawa, et al. "Measurement and Operational Improvement in an Office with Thermo Active Building System." E3S Web of Conferences 111 (2019): 02065. http://dx.doi.org/10.1051/e3sconf/201911102065.

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Thermo Active Building System (TABS) is applied in office buildings in many European countries as a promising energy-efficient solution with a comfortable thermal environment. However, TABS is rarely applied in Japanese buildings because of the risk of dew condensation during the hot and humid summer season. In this study, the indoor environment and thermal sensation in an office building equipped with TABS was investigated; the building is located in an urban area in Tokyo, Japan. Soon after occupancy, field measurements and questionnaire surveys were conducted during the summer and winter se

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14

Sumasto, Fredy, Yesaya Abdi Nugroho, B. Handoko Purwojatmiko, Mohammad Wirandi, Febriza Imansuri, and Siti Aisyah. "Implementation of Measurement System Analysis to Reduce Measurement Process Failures on Part Reinf BK6." IJIEM - Indonesian Journal of Industrial Engineering and Management 4, no. 2 (2023): 212. http://dx.doi.org/10.22441/ijiem.v4i2.20212.

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This study aims to reduce the failure of the measurement process on Part Reinf BK6 in the automotive industry which prioritizes accuracy and precision in the process to maintain product quality and customer satisfaction. This study used the measurement system analysis (MSA) method to analyze the Gage R&R on a measurement system, with 2 operators and 10 parts measured with 3 repetitions. The MSA results before improvement showed a Total Gage R&R of 67.80% with a repeatability value of 0.98% and a reproducibility value of 66.82%. The result indicated that the measurement system needs to

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15

Chi, Wen-Chou, Wei-Chen Cheng, Ting-Hung Chen, and Po-Jin Lin. "Impact of Using the Intelligent Physical Health Measurement System on Active Aging: A Survey in Taiwan." Healthcare 9, no. 9 (2021): 1142. http://dx.doi.org/10.3390/healthcare9091142.

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Background: In Taiwan, the Chiayi City Government and Industrial Development Bureau of the Ministry of Economic Affairs have worked together to promote smart health management in the community and encourage people to use the intelligent physical health measurement system (IPHMS) with Smart Body Health Measuring Machine. Volunteers help participants in the community to use the IPHMS to ensure that measurements are taken correctly. Objectives: This study aimed to explore volunteers’ satisfaction with using the IPHMS and the effects of the measurement service on the participants’ measurement beha

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16

Cudney, Elizabeth A., Rajesh Jugulum, and Kioumars Paryani. "Forecasting consumer satisfaction for vehicle ride using a multivariate measurement system." International Journal of Industrial and Systems Engineering 4, no. 6 (2009): 683. http://dx.doi.org/10.1504/ijise.2009.026771.

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Usmanij, Petrus A., Rajiv Khosla, and Mei-Tai Chu. "Successful product or successful system? User satisfaction measurement of ERP software." Journal of Intelligent Manufacturing 24, no. 6 (2012): 1131–44. http://dx.doi.org/10.1007/s10845-012-0645-6.

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18

Purwanto and P. B. Deden Hedin. "Measurement of user satisfaction for web-base academic information system using end-user computing satisfaction method." IOP Conference Series: Materials Science and Engineering 909 (December 22, 2020): 012044. http://dx.doi.org/10.1088/1757-899x/909/1/012044.

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19

Park, Yong-Jae, Sang-Hwan Lee, and Seung-Jin Kwak. "System Improvement Strategy by User Satisfaction Index Model Development and Measurement of Information System." Journal of the Korean Society for information Management 24, no. 4 (2007): 173–89. http://dx.doi.org/10.3743/kosim.2007.24.4.173.

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Aldisa, Rima Tamara, Erwin Samudra, and Rossa Sahara. "Perbandingan Metode Pieces Dan System Usability Scale Untuk Menganalisa Kepuasan Pengguna Pada Sistem Penyewaan Mobil Berbasis Android." JURIKOM (Jurnal Riset Komputer) 9, no. 4 (2022): 1094. http://dx.doi.org/10.30865/jurikom.v9i4.4705.

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The research aims to build a car rental information system aimed at consumers who want to rent a car. With this system, car rental is more efficient and makes it easier to find out how satisfied and comfortable consumers are. This system is made using the Pieces method, with measurements of 6 aspects or variables, namely from the aspects of Performance, Information, Economics, Control, Effeciency, Service. The results of the Pieces analysis show the measurement of the level of user satisfaction. The System Usability Scale method or abbreviated as SUS here is an estimate to facilitate measureme

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21

Nuti, Sabina, Anna Bonini, Anna Maria Murante, and Milena Vainieri. "Performance assessment in the maternity pathway in Tuscany region." Health Services Management Research 22, no. 3 (2009): 115–21. http://dx.doi.org/10.1258/hsmr.2008.008017.

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The paper describes the performance measurement system of the maternity pathway used in Tuscany by health care professionals, general managers and regional policy-makers. This system uses 19 indicators grouped in six dimensions: population's state of health; compliance with regional guidelines; efficiency and financial performance; clinical and health assessment; patient satisfaction; and employees' satisfaction. The results are represented on a spider diagram that summarizes the results on the different dimensions. The Tuscan performance measurement system of the maternity pathway has been us

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22

Haumetan, Efrida_R, and Darsono Nababan. "Implementation of the Importance Performance Analysis Method in Measuring the Level of Community Satisfaction with Service Performance." Journal of Artificial Intelligence and Engineering Applications (JAIEA) 2, no. 1 (2022): 7–13. http://dx.doi.org/10.59934/jaiea.v2i1.112.

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Service can be said to be satisfactory, if the service can meet community satisfaction. A satisfaction is achieved if the service received by the community is in accordance with what is expected. To determine the level of community satisfaction with service performance at the Department of Population and Civil Registration, North Central Timor Districts, it is necessary to have a system to measure the level of community satisfaction. The measurement of community satisfaction is carried out using the Importance Performance Analysis (IPA) method which considers the level of interest or expectati

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23

Huang, Chung Lin, and Chung Chi Huang. "The Improved Customer Satisfaction Prediction System on Airlines Service by Using Cloud Computing Based Intelligent Strategy System." Applied Mechanics and Materials 764-765 (May 2015): 965–69. http://dx.doi.org/10.4028/www.scientific.net/amm.764-765.965.

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The main purpose of this research is applying an intelligent strategy to improve the customer satisfaction prediction system of airlines service. Historically, the measurement of customer satisfaction collects by questionnaire. We collect and computing the customer satisfaction of each flight by the cloud computing based prediction system. It compares the customer questionnaire, then continuous modifying the accuracy of prediction system by neural network methodology. It is more efficiency and precisely to improve the customer satisfaction for the long-term perspective. We are proposing a para

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24

Antonopoulou, Maria, and Theodore Kotsilieris. "A Literature Review of User Satisfaction Models Towards Information System Success." International Journal of E-Services and Mobile Applications 11, no. 2 (2019): 71–87. http://dx.doi.org/10.4018/ijesma.2019040105.

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User satisfaction is considered an important aspect of information system success. The objective of this article is to present a literature review on the usefulness and importance of user satisfaction as a measure of the effectiveness of information systems in modern Information Society. At the same time, the article follows the evolution of user satisfaction models, to study the research efforts in light of its multidimensional nature. Towards this direction, several widely accepted user satisfaction models are considered and compared. As a result, it turns out that the most adequate model fo

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Hajduk, Iwona, Miloš Poliak, and Jozef Gašparík. "Quality of transport services and customer satisfaction measurement." Archives of Automotive Engineering – Archiwum Motoryzacji 96, no. 2 (2022): 51–76. http://dx.doi.org/10.14669/am/151707.

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The development and functioning of the global economy market is not possible without a net-work of transport connections - communication infrastructure, as well as a service provider - consumer relationship. Transport is a technological process of the distance of people, objects or energy. Knowledge of the logistics system and its processes is essential for fully functioning and effective logistic activities in the field of goods turnover. The functioning of enterprises operating on modern world markets without effective logistics is almost impossible, hence the constant search for tools to im

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Remenyi, Dan, and Arthur Money. "A User-Satisfaction Approach to IS Effectiveness Measurement." Journal of Information Technology 6, no. 3-4 (1991): 162–75. http://dx.doi.org/10.1177/0268396291006003-406.

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This paper reports on research conducted by the authors into how to measure the effectiveness of a personal computer network used by a business school to deliver a range of personal productivity tools to MBA students, as well as academic and administrative staff. The use of user-satisfaction is recognized by many IT researchers as an appropriate surrogate for IT effectiveness. The authors decided to use a user-satisfaction model which is based on the gap between users’ beliefs of what is important and their perception of what is delivered by the ISD, to measure the effectiveness of the persona

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Khalid, Sophia, and Ansar Waseem. "Contribution of Balanced Scorecard Implementation in Performance Management System to Enhance Job Satisfaction: Empirical Evidence from FMCG Sector of Pakistan." Sukkur IBA Journal of Management and Business 7, no. 1 (2020): 40. http://dx.doi.org/10.30537/sijmb.v7i1.303.

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Many conglomerates employ various performance measurements tools to monitor the performance of their employees. Most of these performance measures only concentrate on the financial dimension of the performance. The Balance score card is one such tool that measures multiple performance dimensions. This study investigated the impact of Balance score card implementation in performance measurement system towards employee satisfaction in the FMCG Sector of Pakistan. To achieve this objective, a review of relevant literature was done. Based on literature review, eight hypotheses were postulated to t

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Cecep, Kurnia Sastradipraja, Subagja Aris, Kris Sintiana Putri Dea, Ramadan Haerul, and Mutasim Raziya. "Analisis dan Perancangan Aplikasi Kepuasan Klien Berdasarkan Model Servqual (Studi Kasus: PT. Longvin Indonesia)." JUSTEK : JURNAL SAINS DAN TEKNOLOGI 2, no. 2 (2019): 14–20. https://doi.org/10.5281/zenodo.5777037.

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This research aims to analyze and develop service information systems on client satisfaction at PT. Longvin. This is because of PT. Longvin in-service evaluation, manual delivery, and distribution of questionnaires. The process of developing information systems using the waterfall model includes system requirements analysis, system modeling through defining context diagrams, data flow diagrams, and relational entity diagrams. Implementation of the system using the programming language PHP and MySQL as a management database. For the analysis of service quality measurement using the servqua

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Hutabarat, Benedika Ferdian. "Analisis Penerimaan Pengguna Learning Management System Menggunakan Model UTAUT." JUSS (Jurnal Sains dan Sistem Informasi) 3, no. 1 (2021): 19–25. http://dx.doi.org/10.22437/juss.v3i1.10333.

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E-learning is emerging as an important strategy for providing broad and easy access to high quality education. In Indonesia, the concept of e-learning is usually applied in universities to support learning activities and student administration. This study aims to analyze the factors that affect the level of satisfaction by adopting the UTAUT (Unified Theory of Acceptance and Use of Technology) model and seeing the effect of user satisfaction. by intending to continue to use a new technology (e-learning). The UTAUT model was adopted in this study because it has a useful measurement tool for pol

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Kövesi, János, Zsuzsanna Tóth, and Tamás Jónás. "How much is intellectual capital worth for the organization?" Acta Oeconomica 62, no. 1 (2012): 65–91. http://dx.doi.org/10.1556/aoecon.62.2012.1.5.

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The purpose of the paper is to contribute to the use of evaluator and utility functions in order to increase the reliability of scorecard based intellectual capital (IC) measurement methods and to express and aggregate the utility of IC components to an organization. The conducted field experiment integrates the results of interviews with 23 brand name customers by examining the customer satisfaction measuring practice of service provider companies. Our main finding is that adequately calibrated evaluator functions assign perceived customer satisfaction to its scorecard based measured values a

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Herwin, Herwin, Fathurrohman Fathurrohman, Wuri Wuryandani, et al. "Evaluation of structural and measurement models of student satisfaction in online learning." International Journal of Evaluation and Research in Education (IJERE) 11, no. 1 (2022): 152. http://dx.doi.org/10.11591/ijere.v11i1.22115.

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<span>This study aimed to evaluate structural models and measurement models of student satisfaction in online learning. This was a quantitative study using a survey research design. Structural model testing was done by examining the relationship between several variables. The variables in question were the learning management system (LMS), admin services, the performance of facilitator lecturers and student satisfaction in learning. The sample used in this study were 149 students. Data analysis was performed using the multivariate Structural Equation Modeling (SEM) technique. The finding

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Xia, Yuxiang, Xinrui Wang, Zhe Guo, Xuesong Wang, and Zhong Wang. "A New Approach to Non-Invasive Microcirculation Monitoring: Quantifying Capillary Refill Time Using Oximetric Pulse Waves." Sensors 25, no. 2 (2025): 330. https://doi.org/10.3390/s25020330.

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(1) Background: To develop a novel capillary refill time measurement system and evaluate its reliability and reproducibility. (2) Methods: Firstly, the utilization of electromagnetic pressure technology facilitates the automatic compression and instantaneous release of the finger. Secondly, the employment of pressure sensing technology and photoelectric volumetric pulse wave analysis technology enables the dynamic monitoring of blood flow in distal tissues. Thirdly, the subjects were recruited to compare the average measurement time and the number of measurements required for successful measur

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Subiyakto, A’ang Subiyakto, Abd Rahman Ahlan Rahman Ahlan, Mira Kartiwi, Syopiansyah Jaya Putra, and Yusuf Durachman. "The User Satisfaction Perspectives of the Information System Projects." Indonesian Journal of Electrical Engineering and Computer Science 4, no. 1 (2016): 215. http://dx.doi.org/10.11591/ijeecs.v4.i1.pp215-223.

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<p>It is inevitable that information system (IS) has been the essential role in the management and academic functions of the higher education institutions (HEIs) in developing countries, like Indonesia. In this country, despite the IS project developments have been performed since 1980s, but its performances tended still low. The efforts have been performed for responding this issue, but the studies have been remained in limited number. Accordingly, this study was carried out to know what factors that influence the satisfactions, in respect of its significant effects towards the project

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Papulová, Zuzana, Andrea Gažová, Maroš Šlenker, and Jan Papula. "Performance Measurement System: Implementation Process in SMEs." Sustainability 13, no. 9 (2021): 4794. http://dx.doi.org/10.3390/su13094794.

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There is still a considerable interest in the topic of business performance, both in scientific community as well as in managerial praxis. Especially, the area of performance measurement system (PMS) and its implementation is forming a considerable scope for improvement. However, the research of PMS implementation in small and medium-sized enterprises (SMEs) have been underestimated. Despite the significant contribution of SMEs to economic growth, employment share or predominance of SMEs over large companies, a very small amount of theoretical and empirical researches has been carried out focu

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Калгин, Александр, Дарья Двинских, and Дарья Парфентьева. "Do Performance Management Systems Increase the Civil Servants’ Job Satisfaction." Public Administration Issues, no. 3 (June 20, 2017): 129–48. https://doi.org/10.17323/1999-5431-2017-0-3-129-148.

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Government agencies are actively implementing performance measurement instruments (PM). The effect of these instruments on civil servants’ work environment is understudied. This study explores the link between performance measurement system implementation and civil servants’ job satisfaction. We analyze data from a survey of 277 civil servants using structural equation modeling (SEM). Our results show that employees working in organizations with implemented PM systems are more satisfied with their jobs, demonstrate lower turnover intention, and are more result-oriented. These employees also sh

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Aldisa, Rima Tamara, and Puspa Ayu Soleha. "Sistem Administrasi Pelayanan Rukun Tetangga Dengan Framework PIECES Untuk Kepuasan Pengguna Berbasis Android." Jurnal Sistem Komputer dan Informatika (JSON) 4, no. 2 (2022): 288. http://dx.doi.org/10.30865/json.v4i2.5288.

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This research aims to build a pillar-saving administration system aimed at helping residents around the Jagakarsa area, South Jakarta. With this system, it can make it easier for residents to be more efficient by knowing how satisfied and comfortable residents are. This system was created using the PIECES Framework with measurements from 6 aspects, namely from the aspects of Performance, Information, Economics, Control, Efficiency, Service from the results of the Pieces Analysis showing that the measurement of the level of satisfaction of system users. This system is intended for residents who

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Putra, Syopiansyah Jaya, A’ang Subiyakto, Irma Yunita, Muhamad Nur Gunawan, and Yusuf Durachman. "Assessing the User Satisfaction Perspectives of Information System: A Library Case Study in Indonesia." Indonesian Journal of Electrical Engineering and Computer Science 12, no. 1 (2018): 95. http://dx.doi.org/10.11591/ijeecs.v12.i1.pp95-101.

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<p><em>User satisfaction is one of the </em><em>system use variables which is affected by the system creation variables in the information system (IS) success measurements, especially in the mandatory use of IS. This paper reports the relational variable assessments between three variables of the system creation dimension towards the user satisfaction variable in the library information system (LIS) implementation of a sampled university in Indonesia. Practically, t</em><em>he measurement has never been done since the early system implementation in the insti

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Plotkin, Charles, and Kee Moon. "Using Expanded QFD Matrix Analysis to Establish and Link Test Instrumentation to Customer Satisfaction Attributes." Journal of the IEST 49, no. 1 (2006): 90–101. http://dx.doi.org/10.17764/jiet.49.1.p7654nj4v4893121.

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When reliability testing is performed, the focus is often on engineering metrics such as changes in part dimension or material properties that are of interest to the design engineer. This focus can result in missing failure or degradation conditions that affect customer satisfaction with the product. There is a need for a structured approach to plan the test, engineering metrics, and measurement system (instrumentation) on product or system attributes that contribute to customer satisfaction. This paper shows how a simple needs-metrics matrix (a common element used in Quality Function Deployme

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Souza, Guilherme Eduardo de, and Ilse Maria Beuren. "Impact of an enabling performance measurement system on task performance and job satisfaction." Revista Contabilidade & Finanças 29, no. 77 (2018): 194–212. http://dx.doi.org/10.1590/1808-057x201805850.

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ABSTRACT This study analyzes the impact of a Performance Measurement System (PMS) with enabling characteristics, mediated by psychological empowerment, on task performance and job satisfaction in a Shared Services Center (SSC). The literature on management controls has sought to identify elements that are capable of improving performance, and the enabling controls associated with psychological empowerment may bring new clues to this discussion. Given the ability of the context to affect individuals’ perceptions, it is important to understand the impacts of controls on satisfaction, which can l

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Kofman, Rianne, Anna M. Beekman, Cornelis H. Emmelot, Jan H. B. Geertzen, and Pieter U. Dijkstra. "Measurement properties and usability of non-contact scanners for measuring transtibial residual limb volume." Prosthetics and Orthotics International 42, no. 3 (2017): 280–87. http://dx.doi.org/10.1177/0309364617736088.

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Background: Non-contact scanners may have potential for measurement of residual limb volume. Different non-contact scanners have been introduced during the last decades. Reliability and usability (practicality and user friendliness) should be assessed before introducing these systems in clinical practice. Objectives: The aim of this study was to analyze the measurement properties and usability of four non-contact scanners (TT Design, Omega Scanner, BioSculptor Bioscanner, and Rodin4D Scanner). Study design: Quasi experimental. Methods: Nine (geometric and residual limb) models were measured on

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Sukma Wati, Ade, Mariana Purba, Nia Umilizah, and Lemi Iryani. "Measurement of Information System Strategic Planning at Sjakhyakirti University." JSAI (Journal Scientific and Applied Informatics) 7, no. 1 (2024): 73–77. http://dx.doi.org/10.36085/jsai.v7i1.6079.

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This study examines the performance of information systems at Unisti based on aspects of Corporate Contribution, User Orientation, Operational Excellence, and Future Orientation. By achieving level 4.0 in several aspects, Unisti has succeeded in making a positive impact through the implementation of IT systems that improve operational efficiency, user satisfaction, and the future vision of the university. Nonetheless, user evaluations also identify some shortcomings that need to be addressed and improved to achieve excellent IT/SI quality. Awareness of the need for continuous evaluation and fu

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Sabatino, M. J., C. V. Gans, A. J. Zynda, et al. "An electronic patient-reported outcomes measurement system in paediatric orthopaedics." Journal of Children's Orthopaedics 13, no. 4 (2019): 431–37. http://dx.doi.org/10.1302/1863-2548.13.190053.

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Purpose The purpose of the study was to evaluate the reliability, review differences and assess patient satisfaction of electronic patient-reported outcome measures (PROMs) compared with paper PROMs. Methods Participants between 12 and 19 years of age with a knee-related primary complaint were randomized into two groups. Group 1 completed paper PROMs followed by electronic, while Group 2 received the electronic followed by paper. PROMs included the Pediatric International Knee Documentation Committee (Pedi-IKDC), Hospital for Special Surgery (HSS) Pediatric Functional Activity Brief Scale (HSS

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Minkara, Anas, Michaela O’Connor, Robert W. Westermann, James T. Rosneck, and Thomas Sean Lynch. "Patient-Reported Outcomes Measurement Information System (PROMIS) in Femoroacetabular Impingement (FAI)." Orthopaedic Journal of Sports Medicine 7, no. 7_suppl5 (2019): 2325967119S0026. http://dx.doi.org/10.1177/2325967119s00266.

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Objectives: Patient-Reported Outcomes Measurement Information System (PROMIS) is an NIH-funded computerized adaptive test (CAT) developed to effectively assess patient outcomes in multiple domains, including physical function (PF), pain severity, and quality of life while minimizing patient burden. The purpose of this study is to validate PROMIS in patients undergoing hip arthroscopy for Femoroacetabular Impingement (FAI), including test-retest reliability and correlation with validated hip outcome measures. Methods: Patients undergoing elective hip arthroscopy for FAI were consecutively enrol

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Geletta, Simon. "Measuring patient satisfaction with medical services using social media generated data." International Journal of Health Care Quality Assurance 31, no. 2 (2018): 96–105. http://dx.doi.org/10.1108/ijhcqa-12-2016-0183.

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Purpose The purpose of this paper is to discuss the results of an effort to use social media generated data for measuring patient satisfaction with medical care services. Traditionally, scientifically designed patient satisfaction surveys are used to provide such measurements. The goal here is to evaluate the possibility of supplementing patient satisfaction surveys with social media generated patient satisfaction measurements such that the later can be used either as validation or replacement for the former. Although surveys are scientifically designed to yield dependable results, recent stud

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Tengilimoglu, D., A. Kisa, and S. F. Dziegielewski. "Measurement of Patient Satisfaction in a Public Hospital in Ankara." Health Services Management Research 14, no. 1 (2001): 27–35. http://dx.doi.org/10.1177/095148480101400104.

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This article communicates the results of a patient satisfaction survey administered to 420 adults discharged from a major public hospital in Turkey. The direct measurement of patient satisfaction is a relatively new phenomenon for this country. A system was designed similar to those available in the US and was applied during an exit interview. Three areas of analysis were identified: accessibility and availability of services, perceived quality of patient care and organizational and administrative issues. Relationships and percentages within and among several variables are reported. Overall, m

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Tengilimoglu, D., A. Kisa, and S. F. Dziegielewski. "Measurement of patient satisfaction in a public hospital in Ankara." Health Services Management Research 14, no. 1 (2001): 27–35. http://dx.doi.org/10.1258/0951484011912500.

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This article communicates the results of a patient satisfaction survey administered to 420 adults discharged from a major public hospital in Turkey. The direct measurement of patient satisfaction is a relatively new phenomenon for this country. A system was designed similar to those available in the US and was applied during an exit interview. Three areas of analysis were identified: accessibility and availability of services, perceived quality of patient care and organizational and administrative issues. Relationships and percentages within and among several variables are reported. Overall, m

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Oktal, Ozlem, Ozlem Alpu, and Berna Yazici. "Measurement of internal user satisfaction and acceptance of the e-justice system in Turkey." Aslib Journal of Information Management 68, no. 6 (2016): 716–35. http://dx.doi.org/10.1108/ajim-04-2016-0048.

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Purpose The purpose of this paper is to develop an evaluation model for National Judiciary Informatics System (NJIS), which is an e-justice system forming part of e-government, based on the models and the theories of information systems (ISs). Design/methodology/approach The survey was conducted on 8,840 internal users working for judicial services in Turkey. The success of the NJIS as an e-justice system is evaluated using structural equation modeling (SEM). Findings The results show that while the most important factor is the latent variable information quality in the SEM created to analyze

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Kalankesh, Leila R., Zahra Nasiry, Rebecca Fein, and Shahla Damanabi. "Factors Influencing User Satisfaction with Information Systems: A Systematic Review." Galen Medical Journal 9 (June 26, 2020): 1686. http://dx.doi.org/10.31661/gmj.v9i0.1686.

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User satisfaction has been considered as the measure of information system effectiveness success. User satisfaction is difficult to define but is considered an evaluation construct. Globally health organizations, particularly hospitals, invest a huge amount of money on information system projects. If hospital information systems (HISs) are to be successful, factors influencing or related to user satisfaction should be taken into account at the time of designing, developing or adopting such systems. The current study aimed to provide a comprehensive review of factors related to user satisfactio

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Reza Fahlevi, Mohammad. "PENGARUH USABILITY TERHADAP KEPUASAN PENGGUNA PADA E-CAMPUS UNIVERSITAS NAHDLATUL ULAMA INDONESIA (UNUSIA)." Jurnal Publikasi Ilmu Komputer dan Multimedia 1, no. 3 (2022): 220–29. http://dx.doi.org/10.55606/jupikom.v1i3.560.

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The E-Campus system is a website-based application to manage academic activities at an educational institution. Nahdlatul Ulama University of Indonesia (UNUSIA) is one of the educational institutions that has implemented this system to support the learning process for students, lecturers, and teaching staffs. The UNUSIA E-Campus system (https://ecampus.unusia.ac.id) has an important role in the teaching and learning process, especially during the current pandemic. The system must be of high quality to ensure that services and information provided are in accordance with users needs and to measu

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Tucker, Matthew, and Michael Pitt. "Improving service provision through better management and measurement of customer satisfaction in facilities management." Journal of Corporate Real Estate 12, no. 4 (2010): 220–33. http://dx.doi.org/10.1108/14630011011094667.

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PurposeThe purpose of this paper is to investigate the application of a customer performance measurement system (CPMS) to demonstrate how facilities management (FM) organisations can enhance their existing processes for measuring the customer satisfaction of their service provision.Design/methodology/approachCustomer performance measurement in FM is the process of capturing, measuring, and improving the satisfaction of FM customers. A generic CPMS was developed that FM organisations can adopt to improve their existing service provision. The CPMS was developed using a mixed methods approach was

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