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Rozprawy doktorskie na temat „Service's technology”

Autor: Grafiati

Data publikacji: 3 czerwca 2025

Data aktualizacji: 31 lipca 2025

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1

Alnoor, Ahmadullah. "State as a Service : Towards Stateful Cloud Services." Thesis, KTH, Skolan för informations- och kommunikationsteknik (ICT), 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-93754.

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Cloud ERP or Enterprise Resource Planning (ERP) as a Cloud Service delivers value by reducing initial and long term operating costs since infrastructure, platform and (certain) application management tasks are delegated to a specialist provider. Questions present at intersection of the ERP challenge landscape and the Cloud Computing opportunity horizon include characterization of Cloud friendly ERP modules and adaptation of stateful (on-premises ERP) components to a stateless platform. Contributions of this thesis work include the R.A.I.N. Cloud fitness criteria that encompasses Responsiveness

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Rodriguez, Liliana. "Technology appropriation awareness and identification." Thesis, Loughborough University, 2017. https://dspace.lboro.ac.uk/2134/27543.

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This thesis presents the results of a research that examines technology appropriation (TA) awareness and identification in digital services start-up companies. Technology appropriation refers to the unexpected ways in which people adopt and adapt technology to make it serve their personal needs and motives. The research questions(Chapter 1) are: (1) How to identify TA within the development of digital services in the context of start-ups? (2) How aware are service providers of the phenomenon of TA? (3)What are the enablers for the appropriation of services by users? To address these questions,

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3

Ren, Wei. "Dynamic Self-healing for Composite Services using Semantic Web Service Technology." Thesis, Griffith University, 2009. http://hdl.handle.net/10072/366899.

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Service-Oriented Architecture (SOA) has emerged as a promising paradigm for building loosely coupled, standard-based and Web-enabled distributed applications and systems. The essential notion and technology of SOA is Web service which is the high level of abstraction of functionality with well-defined interfaces. If a Web service is further equipped with well-defined semantics, it is termed Semantic Web service. With the power of Semantics of Web services, SOA has created many new opportunities to meet the challenge of enterprise integration and provides great potentials for automated integrat

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McElhiney, Patrick R. "Scalable Web Service Development with Amazon Web Services." Thesis, University of New Hampshire, 2018. http://pqdtopen.proquest.com/#viewpdf?dispub=10931435.

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<p> The objective of this thesis was to explore the topic of scalable web development, and it answered the question, “How do you scale a website to handle more traffic at peak times without wasting resources?” This is important research to any web company that has issues with rising costs as demand for their website increases. It would be wise for every online business to be prepared for more web traffic, before it occurs, without spending the budget of a multi-million user web company in low traffic periods. The last thing you want is an error as your customer base starts to arriv

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Chan, Chun-ying. "A case study of hoe technology is used to create service value /." Hong Kong : University of Hong Kong, 1995. http://sunzi.lib.hku.hk/hkuto/record.jsp?B14724091.

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Retana, Solano German F. "Technology support and demand for cloud infrastructure services: the role of service providers." Diss., Georgia Institute of Technology, 2013. http://hdl.handle.net/1853/50236.

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Service providers have long recognized that their customers play a vital role in the service delivery process since they are not only recipients but also producers, or co-producers, of the service delivered. Moreover, in the particular context of self-service technology (SST) offerings, it is widely recognized that customers’ knowledge, skills and abilities in co-producing the service are key determinants of the services’ adoption and usage. However, despite the importance of customers’ capabilities, prior research has not yet paid much attention to the mechanisms by which service providers ca

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Åberg, Cécile. "An Evaluation Platform for Semantic Web Technology." Doctoral thesis, Linköpings universitet, IISLAB - Laboratoriet för intelligenta informationssystem, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-7904.

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The vision of the Semantic Web aims at enhancing today's Web in order to provide a more efficient and reliable environment for both providers and consumers of Web resources (i.e. information and services). To deploy the Semantic Web, various technologies have been developed, such as machine understandable description languages, language parsers, goal matchers, and resource composition algorithms. Since the Semantic Web is just emerging, each technology tends to make assumptions about different aspects of the Semantic Web's architecture and use, such as the kind of applications that will be dep

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8

Henkel, Martin. "Service-based Processes : Design for business and technology." Doctoral thesis, Stockholm : Department of Computer and Systems Sciences, Royal Institute of Technology, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-9386.

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Sandström, Sara. "Technology-based service experiences : A study of the functional and emotional dimensions in telecom services." Licentiate thesis, Karlstad University, Service Research Center, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-1335.

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<p>Abstract</p><p>As technology is invading the society of millions of people around the world today, more and more people are affected in their daily life by services such as Internet bank services, e-commerce, telecom services and ATM machines. Technical advances are providing new possibilities and solutions to many different customer needs. To be competitive on the market, companies must manage and take advantage of the opportunities technology is providing.</p><p>One of the characteristics of services which require a lot of technical integration is that it often involves little or no physi

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10

Zaiets, Tetiana. "Diebold Nixdorf - global leader in providing innovative self-service technology, security systems and related services." Thesis, Київський національний університет технологій та дизайну, 2017. https://er.knutd.edu.ua/handle/123456789/6690.

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Sandström, Sara. "Technology-based service experiences : a study of the functional and emotional dimensions of telecom services /." Karlstad : Faculty of Economic Sciences, Communication and IT, Business Administration, [Service Research Center], Karlstad University, 2008. http://www.diva-portal.org/kau/abstract.xsql?dbid=1335.

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Roxo, da Fonseca Gustavo J. C. (Gustavo José Costa) 1967. "Technology innovation in financial services industry." Thesis, Massachusetts Institute of Technology, 2004. http://hdl.handle.net/1721.1/17891.

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Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management, 2004.<br>Includes bibliographical references (leaves 96-98).<br>Over the last few decades, we have seen an enormous evolution in the financial services industry driven by technology innovations. Indeed, we cannot imagine the current financial system without electronic fund transfers, ATMs, and Internet banking among many other innovative implementations. In fact, the financial services industry is the largest market to IT suppliers which makes the financial providers the preferred partners in many technological

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13

Raygan, Robert E. "Enterprise configuration management in a service-oriented architecture environment delivering IT services." Birmingham, Ala. : University of Alabama at Birmingham, 2007. https://www.mhsl.uab.edu/dt/2008r/raygan.pdf.

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Thesis (Ph. D.)--University of Alabama at Birmingham, 2007.<br>Additional advisors: Dale W. Callahan, Laurie Joiner, Helmuth F. Orthner, Gregg Vaughn. Description based on contents viewed Oct. 6, 2008; title from PDF t.p. Includes bibliographical references.

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Komulainen, H. (Hanna). "Customer perceived value of emerging technology-intensive business service." Doctoral thesis, University of Oulu, 2010. http://urn.fi/urn:isbn:9789514261817.

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Abstract This study explores customer perceived value in the context of emerging technology-intensive business service, in particular a mobile advertising service that is at the application phase of development. The purpose of the study is to conceptualise customer perceived value as a multidimensional concept by exploring 1) the complex interaction between benefits and sacrifices 2) temporality and 3) learning. This way the study contributes to the existing research within services marketing and business relationships. The empirical part of the study is conducted in the form of a qualitat

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15

Avgeropoulos, Konstantinos. "Service Policy Management for User-Centric Services in Heterogeneous Mobile Networks." Thesis, KTH, Mikroelektronik och Informationsteknik, IMIT, 2004. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-93043.

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The Session Initiation Protocol (SIP) is a signaling protocol for IP-based media services that will be the de facto standard for future media-over-IP services. Since SIP User Agents (UAs) support a limited number of service types (usually one or two), we assume that the future user will need to operate several UAs simultaneously. These UAs will constitute the user's personal service network. In this thesis, we investigate architectures for policy-based management of this network so that it can be used in an efficient manner. To achieve this, we propose a new SIP entity, called the SIP Service

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16

Stanley, Dannie M. "Context-sensitive, adaptable, assistive services and technology." Virtual Press, 2008. http://liblink.bsu.edu/uhtbin/catkey/1399193.

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Our research posits a context-sensitive, adaptable, assistive services and technology system (CAAST) that takes advantage of the advancements in mobile computing to provide barrier-free access to environmental information and devices. To inform our research we explore the following topics: the deficiencies associated with current assistive technologies; the advances in wireless sensor node technology; the interference and accuracy problems associated with wireless location detection; the coordination problems associated with service discovery; the management and coordination problems associate

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Li, Yue. "Future internet services based on LIPS technology." Electronic Thesis or Diss., Paris, ENST, 2018. http://www.theses.fr/2018ENST0024.

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Le protocole LISP (Locator/Identifier Separation Protocol) a été déposé en 2006 dans le but de résoudre les problèmes d’extensibilité de l’Internet. Ce protocole est basé sur le mécanisme de map-and-encap qui consiste à séparer une adresse IP en 2 éléments : le qui et le où. Une nouvelle entité réseau, le Mapping Distribution System (MDS) est alors nécessaire pour faire la réconciliation de ces deux éléments. Malgré le fait que le protocole LISP soit déjà standardisé par l’IETF, et déployé sur deux plateformes de tests, c’est toujours un protocole jeune, et il lui man

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Remmertz, Frank R. "Scope and limits of the German legal services act for legal tech service providers." Universität Leipzig, 2018. https://ul.qucosa.de/id/qucosa%3A21217.

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In contrast to as in other jurisdictions, such as the United States or the UK, out-of-court legal services in Germany are strictly regulated by a statute, the Legal Services Act, which came into force nearly a decade ago and superseded the former Legal Counsel Act (Rechtsberatungsgesetz). According to this act, out-of-court legal services must be expressly permitted and are, in principle, reserved to lawyers. Consequently, there are certain legal restrictions for tech providers offering legal services in Germany that must be observed. The following article deals with the scope and limits for o

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19

Schwind, Michael. "Dynamic pricing and automated resource allocation for complex information services : reinforcement learning and combinatorial auctions /." Berlin : Springer, 2007. http://www.netlibrary.com/urlapi.asp?action=summary&v=1&bookid=197100.

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Schuster, Lisa. "Consumers' behavioural responses toward technology-based social products." Thesis, Queensland University of Technology, 2013. https://eprints.qut.edu.au/62030/2/Lisa_Schuster_Thesis.pdf.

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This thesis examined the determinants of consumers’ use of emerging mental health services delivered via mobile phone technology, which promise to provide cost-effective psychotherapeutic support where and when needed. It builds on the Model of Goal-Directed Behaviour by recognising the role that competition between behavioural alternatives plays in influencing consumers’ decision to use these services. The research employed a three-study, mixed-methodological approach.

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21

Ekman, Emelie. "Self-Scanning Services in Food Retail : An Investigation on how Self-Scanning Services are adopted in the Swedish Food Retail Environment from a Service Fascination Perspective." Thesis, KTH, Skolan för datavetenskap och kommunikation (CSC), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-188933.

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The retail industry is a competitive environment moving towards being rather service-oriented than product-oriented. It is hence essential for businesses to comprehend the market and act accordingly to differentiate themselves. A way of gaining competitive advantage and engage consumers is to invest in innovative technology. Self-scanning services are a fast-improving technology offering consumers a convenient way of shopping. To self-scan through scanners and via self-checkout cashiers are common on the Swedish food retail market. The retailing group ICA is however unique in the sense that th

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Silva, Vieira Abel. "Residential Hot Water Services in Australia: Thinking Beyond Technology Selection to Enhance Energy Efficiency and Level of Service." Thesis, Griffith University, 2019. http://hdl.handle.net/10072/384916.

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By assessing the water lifecycle from an energy perspective, it becomes clear that domestic water heating systems play a considerable role in the urban water-energy nexus. However, the paucity of studies enhancing current understanding about how significant this contribution is may prove to be an impediment for the development of feasible initiatives when developing sustainable plans for water and energy resources concomitantly. The attainment of a clear understanding of the performance of Solar Water Heaters (SWHs) and Air Source Heat Pump Water Heaters (ASHPWHs) under different operational c

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23

Reimers, Michiel Andries Fivaz. "Outsourcing information technology services / Michiel Andries Fivaz Reimers." Thesis, North-West University, 2006. http://hdl.handle.net/10394/1728.

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陳詠儀 and Wing-yi Chan. "The smart card technology in the financial services." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1998. http://hub.hku.hk/bib/B31268596.

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Savona, Maria. "Structural change, technology and the growth of services." Thesis, University of Sussex, 2005. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.412662.

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ANDUEZA, SILVIA GRISELDA. "INFORMATION TECHNOLOGY SERVICES OUTSOURCING: IT PROFESSIONALS ADVISORY EXPERIENCE." PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2010. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=16713@1.

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A tecnologia da informação (TI) é um componente que influencia o desempenho da organização e sua aplicação efetiva se constitui em um desafio em função da agilidade com que as mudanças tecnológicas ocorrem e do volume de recursos financeiros e da especialização dos recursos humanos requeridos para sua implementação. Uma das estratégias adotadas pelas organizações para suprir as necessidades de TI é a terceirização parcial ou total da prestação dos serviços de TI. O objetivo do presente estudo foi descrever a essência do significado da experiência consultiva à luz percepção de profissionais que

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Yilmaz, Erdem. "Technology strategies for transitioning from products to services." Thesis, Massachusetts Institute of Technology, 2017. http://hdl.handle.net/1721.1/113536.

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Thesis: S.M. in Engineering and Management, Massachusetts Institute of Technology, System Design and Management Program, 2017.<br>Cataloged from PDF version of thesis.<br>Includes bibliographical references (pages 77-79).<br>Research in this thesis is motivated by product transitions, historically first from physical products to virtual products and lately from virtual products to services. The recorded music industry was focused on understanding the dynamics of transitions from one generation of use to another. The recorded music industry was selected to study as it is one of the most dynamic

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Chan, Wing-yi. "The smart card technology in the financial services /." Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19877183.

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Mpungose, Makhosazane Buselaphi. "Digital Communication: perceptions of rural communities on the safety of e-commerce transactions." Thesis, University of Zululand, 2012. http://hdl.handle.net/10530/1218.

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A thesis submitted in fulfilment of the requirements for the degree of Masters in Communication Science at the University of Zululand, South Africa, 2012.<br>Advances in electronic service technology have created great opportunities as well as threats to organizations in various business and services sectors. As such businesses, either willingly or reluctantly, are increasingly embracing the Internet as distribution channel in order to remain competitive or gain market share. With particular reference to e-services, absence of accurate information on factors that have influenced user’s beh

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Daskalopoulou, Athanasia. "A multilevel investigation of discretionary technology use in professional services." Thesis, University of Manchester, 2018. https://www.research.manchester.ac.uk/portal/en/theses/a-multilevel-investigation-of-discretionary-technology-use-in-professional-services(4bef57ee-75a2-4ba6-8d48-53e727683cde).html.

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Prior research has studied extensively technology mediation in services. Yet, much of this work focuses on the consumer (or customer) viewpoint and there is a scarcity of research that focuses on the service provider perspective. By extension, there is little empirical work on how service providers experience and interpret technology use that is discretionary in nature (i.e., not imposed at an organisational/firm level). This study focuses on the context of healthcare and aims to unpack healthcare service providers discretionary use of mobile applications (apps). The aim of this thesis is to g

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Lo, Chi-lik Eric, and 盧至力. "Bridging data integration technology and e-commerce." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2003. http://hub.hku.hk/bib/B29360705.

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Smith, Heather Alison. "User perceptions of technology and the office." Thesis, London Metropolitan University, 1995. http://repository.londonmet.ac.uk/3276/.

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There appears to be a lack of research into user perceptions of technology and the office. Five studies of user perceptions of technology and the office were completed using questionnaires devised by the author (Studies 1-3), evaluation of videos produced by manufacturers (Study 4), and content analysis of media articles about computer-based technology (Study 5). In Study 1 eight factors were identified: information-handling, human contact, paper-handling, financial security, communication, technology, work, and health preservation. These factors reflected key features mentioned by respondents

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Robertson, Rachael. "Veterans’ Service Experiences in Healthcare: a Self-service Technology Orientation." Thesis, University of North Texas, 2013. https://digital.library.unt.edu/ark:/67531/metadc500005/.

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This work focuses on how to improve medical services for veterans in a manner that will result in high levels of satisfaction and attainment of needed services. This research assess how veterans access healthcare and receive service. The problem to be addressed relates to reports by veteran healthcare organizations regarding the presence of gaps in coverage and customer service disparities in healthcare. Common concerns involve the gaps between veterans’ expectations for services and the provided services. This study created a survey instrument that contextualized components of established sc

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Li, Xitong Ph D. Massachusetts Institute of Technology. "Using web data and services : technology, theory and evidence." Thesis, Massachusetts Institute of Technology, 2014. http://hdl.handle.net/1721.1/90071.

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Thesis: Ph. D., Massachusetts Institute of Technology, Sloan School of Management, 2014.<br>Cataloged from PDF version of thesis.<br>Includes bibliographical references.<br>Many firms and individuals have been publishing data and services on the Web. It is necessary to develop advanced technology facilitating the use of Web data and services and to understand what impacts on firms and individuals would be. This thesis, composed of three essays, aims to explore (1) what technology could be developed to facilitate using Web data and services, and (2) what theoretical mechanisms are driving the i

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Chuindja, Ngniah Christian. "Application of Web Mashup Technology to Oyster Information Services." ScholarWorks@UNO, 2012. http://scholarworks.uno.edu/td/1568.

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Web mashup is a lightweight technology used to integrate data from remote sources without direct access to their databases. As a data consumer, a Web mashup application creates new contents by retrieving data through the Web application programming interface (API) provided by the external sources. As a data provider, the service program publishes its Web API and implements the specified functions. In the project reported by this thesis, we have implemented two Web mashup applications to enhance the Web site oystersentinel.org: the Perkinsus marinus model and the Oil Spill model. Each model ove

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Hiraoka, Clemens. "Technology acceptance of connected services in the automotive industry." Wiesbaden Gabler, 2009. http://d-nb.info/994548346/04.

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Miles, Stephen B. (Stephen Bell) 1954. "Web services strategy." Thesis, Massachusetts Institute of Technology, 2003. http://hdl.handle.net/1721.1/17001.

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Thesis (S.M.M.O.T.)--Massachusetts Institute of Technology, Sloan School of Management, Management of Technology Program, 2003.<br>June 2003.<br>Includes bibliographical references (p. 116-123).<br>This electronic version was submitted by the student author. The certified thesis is available in the Institute Archives and Special Collections.<br>Everything is connected to everything. El Aleph (1945), by Jorge Luis Borges[1] This thesis addresses the need to simplify and streamline web service network infrastructure and to identify business models that best leverage Web services technology and

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Mylonopoulos, Nikolaos. "The governance of information technology service provision." Thesis, University of Warwick, 1999. http://wrap.warwick.ac.uk/34705/.

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The governance of information technology (IT) service provision entails all those elements of the structure and process of contracting and organisation that are necessary in order to deliver effective and efficient IT services within today's organisations. This thesis develops a framework integrating those elements of governance with a view to explaining actual governance structures and to guiding relevant decisions in practice. Until the late 1980s, the principal concerns with respect to the organisation of IT activities revolved around the issues of centralisation versus decentralisation and

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Magarity, Mary T. "Information technology in in-service teacher education." Thesis, Queen's University Belfast, 1989. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.335994.

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LASORSA, IRENE. "Technology and Service Assessment Tools in Healthcare." Doctoral thesis, Università degli Studi di Trieste, 2017. http://hdl.handle.net/11368/2908174.

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The role of clinical engineers is rapidly changing and the economic constraints have pulled them towards new responsibilities to manage. Particularly, the assessment of health technologies has covered one of the most important areas among clinical engineers’ duties. Different techniques and methodologies for technology assessment and improvement are available in the literature and they are currently in use within hospitals and healthcare facilities. However, scientific research and practical needs seem to be misaligned, causing misuse of scientific results due to the lack of tools easy-to-use

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Andersson, Daniel, and Pontus Hjertqvist. "Customer Involvement in New Service Development - Organizational Implications and Challenges." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-256364.

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Course/Level: Master thesis, Strategic Marketing Management Authors: Daniel Andersson, Pontus Hjertqvist Thesis advisor: Jukka Hohenthal Title: Customer Involvement in New Service Development: Organizational Implications and Challenges Background: The nature of services is becoming technology-based, which implies that customers are becoming increasingly autonomous from the service firm. Understanding how to involve customers in the development process of such services as well as to recognize the challenges brought by customer involvement in this context should be seen as key issues for develop

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Karam, Roula. "Multi-providers location based services for mobile-tourism : a use case for location and cartographic integrations on mobile devices." Phd thesis, INSA de Lyon, 2011. http://tel.archives-ouvertes.fr/tel-00694476.

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Les services géolocalisés (LBS) sont destinés à délivrer de l'information adéquate aux utilisateurs quelque soit le temps et l'endroit et ceci en se basant sur leur profil, contexte et position géographique. A travers n'importe quelle application dans ce domaine, par exemple m-tourisme, les utilisateurs souhaitent toujours recevoir une réponse rapide et précise en se déplaçant. Cependant, la qualité de service proposée par les fournisseurs cartographiques actuels (i.e. Google Maps, Bing, Yahoo Maps, Mappy ou Via Michelin) dépend de leurs données géographiques. En général, ces données sont stoc

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Mortensen, Wayne. "Customer-supplier relations in the Australian information technology and telecommunications industry : a strategic perspective." Monash University, Faculty of Business and Economics, 1997. http://arrow.monash.edu.au/hdl/1959.1/8075.

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Saifi, Khader M. M. Al. "The impact of information technology on hospital management of Gulf Corporation Council public hospitals." Thesis, University of Hull, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.272025.

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Information technology (m has become crucial to the functioning of modern hospitals. It includes a range of human elements, infornlation, equipment, knowledge and systems. It is important to hospitals, as these are complex environments including many systems with diversity of functions, sub-systems, and professionals. The adoption of technology can be explained by four general theories: economic, political, social and globalization theory. Based on these theories five sets of reasons can account for the adoption of IT in a hospital environnlent. They are, practical; to solve existing problems,

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Essex, Elizabeth. "A Service-Learning Approach to an Arts-based Technology Course to Increase Pre-service Teacher Receptivity to Teaching Technology." VCU Scholars Compass, 2009. http://scholarscompass.vcu.edu/etd/1690.

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The following question and sub-question guide this thesis project: 1) How does a service-learning approach in an arts-based technology course increase pre-service teacher receptivity to teaching technology? 2.) What are some barriers to teaching technology for pre-service teachers? A positive service-learning experience provides good learning models which have the potential to address the barriers to teaching technology for pre-service teachers by influencing their self-efficacy. Included in this thesis is a unit plan which responds to these research questions. There are many barriers to

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Mustafa, Faisal. "Dynamic web services composition." Thesis, University of Huddersfield, 2014. http://eprints.hud.ac.uk/id/eprint/24698/.

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Emerging web services technology has introduced the concept of autonomic interoperability and portability between services. The number of online services has increased dramatically with many duplicating similar functionality and results. Composing online services to solve user needs is a growing area of research. This entails designing systems which can discover participating services and integrate these according to the end user requirements. This thesis proposes a Dynamic Web Services Composition (DWSC) process that is based upon consideration of previously successful attempts in this area,

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Caldeira, João Carlos Palmela Pinheiro. "Information technology service management: an experimental approach towards IT service prediction." Master's thesis, FCT - UNL, 2009. http://hdl.handle.net/10362/2075.

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Dissertation presented to obtain a Masters degree in Computer Science<br>Software development and software quality improvement have been strong topics for discussion in the last decades. Software Engineering has always been concerned with theories and best practices to develop software for large-scale usage. However, most times those theories are not validated in real live environments. Therefore, the need for experiments is immense. The incidents database can be an important asset for software engineering teams. If they learn from past experience in service management, then they will be able

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Mahdavi, Adrian. "Value Added Services and Content Platforms." Thesis, KTH, Mikroelektronik och Informationsteknik, IMIT, 2003. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-93112.

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Value-Added Services and Content Platforms (VAS and Content platforms) was carried out with in a group with same name at Tele2 AB in Kista, Stockholm. This group is responsible for network design, capacity planning, dimensioning, Acceptance testing (ATP test), and introducing of new functionality in Tele2's VASplatforms. Acceptance testing is performed on new devices (servers and other network components) in order to verify their capacity and performance guaranteed by their manufactures. Every platform has a guaranteed upper bound performance (based on the license a buyer has paid for), measur

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Fredén, Magnus. "Mobile Internet : Testing of Internet services." Thesis, KTH, Mikroelektronik och Informationsteknik, IMIT, 2005. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-92295.

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In addition to the problems that may occur in the Internet, the people who test mobile internet services confront additional challenges due to the wireless environment. If something goes wrong, it is very problematic for a tester to determine exactly where the error occurred and the reason why it occurred. Is it the software in the telephone that does not work properly, is the GPRS link stable, is the core network of the Internet working as it should, or is there something wrong at the server? The staff at Sony Ericsson has major difficulties determining where the origin of a problem is. They

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Reed, Bryan M. "Human services organizations : improving service delivery through information technology /." 2004. http://emp3.hbg.psu.edu/theses/available/etd-04302004-200204/.

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