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Rozprawy doktorskie na temat „Virtual Communities of Practice (VCoPs)”

Autor: Grafiati

Data publikacji: 4 czerwca 2021

Data aktualizacji: 19 lutego 2022

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Ogbamichael, Hermon Berhane. "Information & knowledge sharing within virtual communities of practice (VCoPs)." Thesis, Cape Peninsula University of Technology, 2017. http://hdl.handle.net/20.500.11838/2799.

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Thesis (DTech (Informatics))--Cape Peninsula University of Technology, 2017.<br>The concept of virtual community of practice (VCoP) emanates from the need to create a new mode of learning and knowledge creation. It is found that highly structured forums are not necessarily the best way to assist people to learn and improve their knowledge. This then, requires organisations to seek alternative informal ways to share knowledge. The significance of optimising knowledge sharing results in VCoPs receiving considerable attention while searching for new ways to draw on expertise dispersed across glob

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Mason, Cecily Jane, and cecilym@deakin edu au. "Virtual Communities of Enterprise Value Creation Potential for Regional Clusters." Deakin University. Management and Marketing, 2008. http://tux.lib.deakin.edu.au./adt-VDU/public/adt-VDU20090129.152913.

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Governments around the world have pursued ICT based initiatives including the provision of infrastructure to assist regional areas to develop economically (Beckinsale et al. 2006). There has been considerable interest in exploiting ICT to develop high technology clusters and support innovative networks (Lawson & Lorenz 1999). However, these initiatives have met with mixed success. It is clear that such development depends on more than providing appropriate technology Attention to social and organisational factors is crucial if regional areas are to realise the potential of ICT as a tool for re

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Arnell, Rose. "Teacher Beliefs on Personal Learning, Collaboration, and Participation in Virtual Communities of Practice." ScholarWorks, 2014. https://scholarworks.waldenu.edu/dissertations/48.

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Virtual communities of practice have been used to improve teachers' instructional practice; yet, many of these communities do not take into account the effect of teachers' personal learning and collegial collaboration beliefs on engagement within this model. The purpose of this qualitative case study was to examine if teaching was enhanced through participation in virtual communities of practice and determine if teachers' personal beliefs prior to entering these communities influenced their engagement. Wenger's social learning theory served as the conceptual framework. The research questions a

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Araya, Rebolledo Jacqueline Paz. "Analysis of scientific virtual communities of practice." Tesis, Universidad de Chile, 2015. http://repositorio.uchile.cl/handle/2250/130775.

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Ingeniera Civil Industrial<br>Las diferentes redes sociales han surgido a partir del sentido común y natural de los humanos por reunirse en torno a un tema, sintiendo que pertenecen a una Comunidad, la cual es representada por una red de relaciones complejas entre las unidades que cambia con el tiempo. Una Comunidad es un grupo de vértices que comparten propiedades comunes y desempeñan un papel similar dentro del grupo, las cuales pueden ser clasificadas como Comunidades de interés, en el que los miembros comparten un interés particular, y Comunidades de práctica, donde los miembros comparten

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Majewski, Grzegorz. "Online knowledge sharing in virtual communities of practice." Thesis, University of the West of Scotland, 2012. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.557267.

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Knowledge Management (KM) techniques and tools have been utilized by organizations from diverse sections of the Economy to achieve numerous goals such as: competitive advantage, increased innovativeness and global project management. One of the techniques of KM that has gained prominence as a very useful knowledge sharing tool is Virtual Communities of Practice. It originated from work on situated learning. In order to utilize it in a proper way it is necessary to take into account human, psychological, social and technological factors. The purpose of this research is to investigate the factor

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Yavneh, Jonathan S. "Virtual communities in the law enforcement environment do these systems lead to enhanced organizational memory /." Thesis, Monterey, Calif. : Naval Postgraduate School, 2008. http://edocs.nps.edu/npspubs/scholarly/theses/2008/Dec/08Dec%5FYavneh.pdf.

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Thesis (M.A. in Security Studies (Homeland Security and Defense))--Naval Postgraduate School, December 2008.<br>Thesis Advisor(s): Bergin, Richard ; Josefek, Robert. "December 2008." Description based on title screen as viewed on February 5, 2009. Includes bibliographical references (p. 69-71). Also available in print.

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Alghatas, Fathalla M. "Understanding Knowledge Sharing Within Communities of Practice. A Study of Engagement Patterns and Intervention within Community of Practice." Thesis, University of Bradford, 2009. http://hdl.handle.net/10454/4243.

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Online Communities of Practices (CoPs) is emerging as a major form for knowledge sharing in this era of information revolution. Due to the advancement of technology and ease of internet access in every part of the world, people began to get more and more involved in online CoPs to share knowledge. The defining characteristic of a Community of Practice is the interaction between members in order to jointly determine and embrace goals, eventually resulting in shared practices. Crucial to the success of a Community of Practice is the engagement between community members. Without engagement, a Com

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Romero, Mas Montse. "Virtual Communities of Practice for Family Caregivers of People with Alzheimer's: Knowledge sharing and quality of life." Doctoral thesis, Universitat de Vic - Universitat Central de Catalunya, 2021. http://hdl.handle.net/10803/671646.

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L’atenció a una persona amb Alzheimer suposa una càrrega per les persones cuidadores havent-t’hi una forta correlació negativa entre aquesta càrrega i la seva qualitat de vida. L’objectiu d’aquesta investigació és proporcionar recursos, concretament les comunitats virtuals de pràctica, per ajudar aquestes persones cuidadores a afrontar el seu rol. Aquest estudi es va dur a terme mitjançant una intervenció que va consistir en establir dues comunitats virtuals de pràctica per a cuidadors: una moderada per un cuidador expert i l’altra per professionals de la salut. Les comunitats virtuals de pràc

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Han, Jung-Min. "The consumer negotiation of brand meaning in online brand communities." Thesis, University of Manchester, 2015. https://www.research.manchester.ac.uk/portal/en/theses/the-consumer-negotiation-of-brand-meaning-in-online-brand-communities(d7db292d-1fa1-4314-a595-53a2febbab44).html.

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There has been much enthusiasm over the power of online brand communities (OBCs). Ensuring that OBCs achieve their potential, however, is a challenge. Adopting the view that an OBC is a social entity at its core, this study examines consumers’ perceptions of OBCs and how consumers manage the continuous tension between social-related and brand-related aspects of OBCs through brand-related and non-brand-related social practices. The researcher took a symbolic interactionist approach and qualitative data were collected using ethnography and in-depth interviews from OBC participants in South Korea

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Raphael, Leonard Chijioke Charles. "Fuzzy front end of innovation process management in high technology companies : knowledge sharing in virtual communities of practice." Thesis, Durham University, 2017. http://etheses.dur.ac.uk/11954/.

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This thesis seeks to examine the challenges inherent in creating and managing knowledge at the front-end stages of innovation. Specifically, the work develops new knowledge to understand how the formation of Virtual Community of Practice (VCoP) informs the front end of New Product Design (NPD) and the use of uncodified knowledge to achieve Fuzzy Front End (FFE) innovation outcomes. The ‘fuzziness’ comes from the fact that this cannot be codified and therefore predicted. This is relevant because a lot of new product failures have been attributed to the lack of management at the Fuzzy Front End

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Bumbalough, Mathew. "The impact of social media on identity formation| A netnographic study of Korean graduate students' virtual communities of practice." Thesis, Indiana University, 2016. http://pqdtopen.proquest.com/#viewpdf?dispub=10143514.

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<p> This dissertation explored how Korean students from a Midwestern university use social media when they come to the United States for the first time to start graduate school. In order to do so, I conducted a netnography which examines their virtual communities to observe language use (both English and Korean) within the their virtual circle of friends. I did so for a period of one semester, with archival data dating back to when they first found out they were coming to the US. This thesis is based on the argument that Korean graduate students go through a shift in linguistic, cultural, and

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Prevedello, Clarissa Felkl. "Comunidades virtuais de prática no serviço público : quadro teórico para a organização de experiências e apoio à inovação." reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2015. http://hdl.handle.net/10183/134817.

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O serviço público passa por um período de reinvenção e mudança em busca dos valores da Nova Gestão pública baseados na aproximação com as demandas da sociedade e incentivo a um ambiente aberto, transparente e inovador. Em consonância, o servidor público se posiciona cada vez mais de maneira ativa e consciente do seu papel, disposto a participar de um desafio aberto, diferente do imposto por um ambiente burocratizado e desumanizado. Nesse contexto, esta pesquisa apoiou-se em um estudo de caso que se utilizou de uma observação participante permeada por um estudo teórico dos saberes necessários p

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Correia, Marta Pinheiro Lemos. "Aprendizagem e compartilhamento de conhecimento em comunidades virtuais de prática: estudo de caso na comunidade virtual de desenvolvimento de software livre debian-br-cdd." Universidade Federal da Bahia, 2007. http://www.adm.ufba.br/sites/default/files/publicacao/arquivo/dissertacao-martacorreia.pdf.

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p. 1 - 215<br>Submitted by Santiago Fabio (fabio.ssantiago@hotmail.com) on 2013-01-24T19:28:47Z No. of bitstreams: 1 aaaaa.pdf: 1265400 bytes, checksum: 163be47d0f3787f2684bde31cc1ae05b (MD5)<br>Made available in DSpace on 2013-01-24T19:28:47Z (GMT). No. of bitstreams: 1 aaaaa.pdf: 1265400 bytes, checksum: 163be47d0f3787f2684bde31cc1ae05b (MD5) Previous issue date: 2007<br>O objetivo geral desta dissertação é analisar como se dão os processos de aprendizagem/compartilhamento de conhecimento em comunidades virtuais de prática, identificando como os conhecimentos individuais se transformam

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David, Cailean. "Community, Crowdsourcing, and Commerce: WhatsApp Groups for Agriculture in Kenya." Thesis, Université d'Ottawa / University of Ottawa, 2020. http://hdl.handle.net/10393/41530.

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WhatsApp’s growing presence in the developing world has led to a grassroots movement of messaging groups designed to serve relevant needs for small scale farmers in Kenya. These groups provide the means for as many as 256 members to ask questions, share experiences and solutions, gain access to information, and access markets for their products. This research project examines the use of these WhatsApp groups for agriculture in Kenya. The project seeks to understand the existing barriers to participation, and the use, benefits, and shortcomings of these groups for their members. Research findin

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Tidwell, Craig Leonard. "Testing the impact of training with simulated scenarios for information security awareness on virtual community of practice members." Doctoral diss., University of Central Florida, 2011. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/5058.

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Even though the null hypothesis, which stated that there would be no difference between the groups scores on the information security awareness tests, was not rejected, the groups that received the initial training with the simulated scenarios did perform slightly better from the pre-training test to the post-training test when compared with the control group that did not receive the initial training. More research is suggested to determine how information security awareness training with simulated scenarios and follow-up testing can be used to improve and sustain the security practices of mem

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Machado, Davi Marcos. "A estruturação de comunidades e redes sociais em ambiente virtual." Pontifícia Universidade Católica de São Paulo, 2009. https://tede2.pucsp.br/handle/handle/18247.

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Made available in DSpace on 2016-04-29T14:23:52Z (GMT). No. of bitstreams: 1 Davi Marcos Machado.pdf: 448497 bytes, checksum: 9f7a19fb13d50b4a4a08e568c575dd89 (MD5) Previous issue date: 2009-05-26<br>Ending of century XX and mainly from the beginning of the XXI century, the popularization of the Internet access and the emergence of software which provide friendly environment for the inter-relationship of people in virtual space (MySpace, Orkut, Blogspot etc), has made the cyberspace to be occupied by a huge number of people with more diverse interests, which resulted in the appearance of vir

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Fraslin, Marie. "Evaluating the capacity of a virtual r&d community of practice : The case of ALSTOM power hydro." Thesis, Grenoble, 2013. http://www.theses.fr/2013GRENI059/document.

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Nous basant sur plusieurs études de cas effectuées au sein de communautés R&D virtuelles d'Alstom Power Hydro, nous démontrons d'une part, qu'un forum peut soutenir différents types d'intéractions allant de la transmission d'informations à la co-construction de connaissances et co-production de solution. Opérationnalisant et améliorant des grilles scientifiques visant à caractériser des communautés de pratiques virtuelles, nous démontrons aussi, qu'il existe un lien entre la configuration d'une communauté et le type de ses intéractions en ligne. Nous démontrons qu’il existe une configurati

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Klimanova, Liudmila. "Second language identity building through participation in internet-mediated environments: a critical perspective." Diss., University of Iowa, 2013. https://ir.uiowa.edu/etd/5001.

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Using a data-driven qualitative approach and drawing from language socialization and communities of practice theories, this dissertation study examines the second language (L2) identity-building strategies of 22 American learners of Russian who engaged in a six-week telecollaborative project with Russian native speakers in two genres of Internet-mediated communication: in one-on-one interactions with an assigned native Russian speaking keypal and in selected virtual communities populated predominantly by native Russian speakers. The investigation of L2 identity enactment in Internet-mediated e

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Paulos, Alice Maria Vaz. "Criação e partilha de conhecimento em comunidades de prática electrónicas: factores potenciadores e constrangedores." Master's thesis, Instituto Superior de Economia e Gestão, 2009. http://hdl.handle.net/10400.5/1179.

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Mestrado em Gestão de Sistemas de Informação<br>No ambiente de mercado actual as organizações lidam com dois problemas fundamentais: a situação financeira à escala mundial e a forte concorrência decorrente da globalização de produtos e serviços e da entrada de novos países, tais como a China e Índia. Neste contexto e ao contrário das revoluções anteriores, a diferenciação entre empresas não emana dos equipamentos utilizados mas antes depende da capacidade de geração e aplicação do conhecimento conducente à criação de vantagens competitivas sustentáveis e à inovação. Acresce ainda que o conheci

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Mietk, Marcus, Cedric Zander, and Moritz Hesse. "Erfolgsgeschichte GeNeMe? – Eine bibliometrische Untersuchung der Autorenschaft über zwei Jahrzehnte." TUDpress, 2018. https://tud.qucosa.de/id/qucosa%3A33855.

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Seit mittlerweile 20 Jahren widmet sich die GeNeMe der Untersuchung des Themengebietes der virtuellen Gemeinschaften. Dies war Anlass genug, um einen kritischen Blick auf die Historie der Tagung zu werfen. Dazu wurden in der aufgezeigten Studie insbesondere die Aspekte Internationalität, Interdisziplinarität sowie Praxisorientierung betrachtet. Als quantitative Datengrundlage der bibliometrischen Analyse dienten dabei die Autorinnen und Autoren der 18 verfügbaren GeNeMe-Tagungsbände. Die aufgezeigten und diskutierten Ergebnisse sollen einen möglichen Ausgangspunkt zur Auseinandersetzung mit de

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Affonso, Luiz Carlos. "Comunidades de práticas na internet: um estudo de duas comunidades hospedadas em portais públicos brasileiros." Universidade Federal do Rio de Janeiro / Instituto Brasileiro de Informação em Ciência e Tecnologia, 2012. http://ridi.ibict.br/handle/123456789/770.

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Made available in DSpace on 2015-10-19T11:50:24Z (GMT). No. of bitstreams: 1 affonso2012.pdf: 1197414 bytes, checksum: 19e23509203341d0dceb18e7468ab2ec (MD5) Previous issue date: 2012-03-09<br>This dissertation investigates the interaction and learning processes that occur in virtual communities of practice, with emphasis given to experiences hosted in Brazilian public portals. To better understand these experiences one considers here the general characteristics and evolution of some outstanding initiatives of electronic government in Brazil. One also considers theoretical approaches to

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Sanz, Martos Sandra. "Comunidades de práctica: fundamentos, caracterización y comportamiento." Doctoral thesis, Universitat Oberta de Catalunya, 2010. http://hdl.handle.net/10803/667131.

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Aquesta tesi té un objectiu de doble naturalesa. D'una banda, vol limitar i definir el concepte de comunitat de pràctica, de l'altra, identificar els elements que faciliten el bon funcionament de les comunitats de pràctica a partir de casos d'èxit. Per a fer-ho, la tesi s'estructura de la manera següent: en primer lloc, es fa una aproximació als antecedents de les comunitats de pràctica, tant des del punt de vista de la predisposició natural de l'home a cooperar, com des de les primeres formes d'organització basades en la compartició d'experiències. En segon lloc, i després de la revisió de la

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Krisper-Ullyett, Lotte, Max Harnoncourt, and Paul Meinl. "Erfolgsbedingungen für virtuelle selbstorganisierte Lerngemeinschaften." Saechsische Landesbibliothek- Staats- und Universitaetsbibliothek Dresden, 2014. http://nbn-resolving.de/urn:nbn:de:bsz:14-qucosa-156289.

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Im virtuellen Umfeld von Hochschulen ist in letzter Zeit zunehmend ein Phänomen zu beobachten, das für die Zukunft von Bildungseinrichtungen von maßgeblicher Bedeutung sein könnte. Die Rede ist von selbst gesteuerten Lerngemeinschaften, die das Internet nutzen, um sich gegenseitig bei der Bewältigung des Studiums zu unterstützen. (Auf von Lehrenden didaktisch inszenierte Blended Learning Kurse wird im Rahmen dieses Beitrags nicht eingegangen.)

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Krisper-Ullyett, Lotte, Max Harnoncourt, and Paul Meinl. "Erfolgsbedingungen für virtuelle selbstorganisierte Lerngemeinschaften." Technische Universität Dresden, 2005. https://tud.qucosa.de/id/qucosa%3A28411.

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Im virtuellen Umfeld von Hochschulen ist in letzter Zeit zunehmend ein Phänomen zu beobachten, das für die Zukunft von Bildungseinrichtungen von maßgeblicher Bedeutung sein könnte. Die Rede ist von selbst gesteuerten Lerngemeinschaften, die das Internet nutzen, um sich gegenseitig bei der Bewältigung des Studiums zu unterstützen. (Auf von Lehrenden didaktisch inszenierte Blended Learning Kurse wird im Rahmen dieses Beitrags nicht eingegangen.)

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Pakdel, Ali. "De l'activité communicative à l'activité sociale d'apprentissage des langues en ligne : analyse de la dynamique sociale en contexte institutionnel." Phd thesis, Université de Provence - Aix-Marseille I, 2011. http://tel.archives-ouvertes.fr/tel-00637137.

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Ce travail a pour principal objet d'étude la dynamique sociale développée dans le cadre des activités d'apprentissage des langues en ligne en contexte institutionnel. En s'appuyant sur les propositions faites par la théorie de l'activité, cette thèse présente une analyse de la finalité, du cadre instrumental et du cadre social de l'activité d'apprentissage des langues en ligne en contexte institutionnel et de leur évolution dans le système de l'activité. Cette recherche fournit également une méthode d'analyse permettant d'évaluer l'impact de différents types de tâches et d'environnements virtu

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Motsi, Harma. "Wireless applications for virtual communities of practice." 2004. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1000853.

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Thesis (MTech. degree in Information Technology) Tshwane Univesrity of Technology<br>The idea of wireless application protocols (WAP) has been around for a while. Many organisations have invested heavily in developing these applications and services, but have failed to find the real benefits due to limitations of the most important aspect that could turn it into an everyday aspect of life, namely a reliable broadband connection. At the dawn of the wireless Internet, many organisations emerged with grand ideas of extending existing Internet content and services to mobile devices, making persona

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Hsueh, Chih-Ming, and 薛智名. "Knowledge Map Discovery in Virtual Communities of Practice." Thesis, 2001. http://ndltd.ncl.edu.tw/handle/53321824215651585999.

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碩士<br>國立中山大學<br>資訊管理學系研究所<br>89<br>This thesis proposes a knowledge management technique, called knowledge map management system, which consists of three components: knowledge navigation, knowledge seeking, and learning history advisory. The knowledge navigation function helps knowledge seekers to understand the knowledge structure. Similarly, the knowledge-seeking component helps knowledge seekers to retrieve knowledge with its structure. The learning adviser generalizes the knowledge access pattern in problem solving history and advises knowledge in the problem solving process. In this s

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Tsela, Dumisani. "Virtual communities of practice in a mobile learning environment." Thesis, 2010. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1000425.

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Thesis (MTech. degree in Business Information Systems.)--Tshwane University of Technology, 2010.<br>This research addresses how mobile learning by means of a virtual community of practice can facilitate interaction and knowledge sharing amongst contact university learners as they traverse varied learning environments. Using Activity theory and the theory of social presence, the research aimed to provide an informed understanding of virtual communities of practice and how they manifest in a mobile learning environment. In this dissertation, virtual communities of practice are argued to effectiv

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Tsai, Yu-Hui, and 蔡玉惠. "Exploring Knowledge Sharing Continuance Intention in Virtual Communities of Practice." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/q34944.

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碩士<br>國立中央大學<br>資訊管理研究所<br>97<br>Due to the prosperous development of Internet, people can freely communicate to each other without any time and space limitations. Also, Internet changed the way people get together—via the Virtual Communities (VCs). Generally, virtual communities provide the platform for people to share knowledge, exchange message, and interaction socially, etc. However, there are various types of virtual communities. The most popular among knowledge workers are Virtual Communities of Practice (VCoPs). Through the progress of discussion, professional workers create and accumul

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Hung-ChunSu and 蘇鴻鈞. "Knowledge Contribution in Virtual Communities of Practice: Perspectives from Social Capital and Theory of Collective Action." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/55643946838664619806.

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碩士<br>國立成功大學<br>企業管理學系碩博士班<br>98<br>The proliferation of virtual communities of practice (VCoPs) has dramatically and positively influenced the dissemination of knowledge. Thus the issues about why members of VCoPs violate rationality and further contribute knowledge in VCoPs have attracted the attention of researchers. Knowledge contribution in VCoPs can be explained by applying concepts of social capital and theory of collective action. However, to our best knowledge, there is no study that ever attempted to elaborate the relationship between social capital and theory of collective action or

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Mckay, Robert Forbes. "Distributed communities of practice : an exploration of a distributed community of practice of South African Life Science teachers." Diss., 2008. http://hdl.handle.net/2263/23160.

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This study researches phenomenon of the Biology Teachers Network (BTN), a distributed Community of Practice (CoP). The membership of the BTN is voluntary. The BTN is supported by a core group of members and administered by single moderator. The network uses a manually operated email system to communicate and share information as an automatic listserv proved to be beyond the capabilities of the membership. Etienne Wenger is the authority on the theory of CoPs and provides in depth background to the processes that are evident in a CoP. A CoP consists of the Domain, Practice and Community and thr

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Silva, Adelina Maria Pereira da. "Produção e utilização de saberes na era digital : um estudo antropológico." Doctoral thesis, 2013. http://hdl.handle.net/10400.2/2615.

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Tese de Doutoramento em Antropologia na especialidade de Antropologia Visual apresentada à Universidade Aberta<br>Num mundo em profundas e aceleradas transformações, a Internet e o Ciberespaço emergem como um objeto de pesquisa antropológica. O objetivo deste estudo é refletir sobre o papel da antropologia quando o objeto de estudo se localiza no espaço virtual, num “não-lugar”. O Ciberespaço apresenta-se como um novo espaço de vida e prática sociais que influenciam o quotidiano, alterando a forma como os sujeitos interagem, se relacionam, trabalham e aprendem. O estudo realizado durante o

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Pestana, Nuno Luz Câmara. "Comunidades de prática virtuais : preditores da sua eficácia em contexto empresarial." Master's thesis, 2021. http://hdl.handle.net/10400.12/8014.

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Dissertação de Mestrado apresentada no ISPA – Instituto Universitário para obtenção de grau de Mestre na especialidade de Psicologia Clínica<br>Propósito – Com a necessidade de saber em que medida as empresas podem potenciar os resultados de Comunidades de Prática Virtuais em linha com os objetivos de negócio, este estudo tem como principal objetivo analisar se a existência de condições organizacionais facilitadoras para a participação, a performance da plataforma digital e a satisfação com as atividades desenvolvidas enquanto mediadora, podem ser fatores preditores da perceção de eficácia das

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Rocha, Maria Antonieta. "Comunidades virtuais de prática : contextos educacional, profissional e sociedade civil." Doctoral thesis, 2013. http://hdl.handle.net/10400.2/2944.

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Tese de Doutoramento em Educação na especialidade de Educação a Distância e Elearning apresentada à Universidade Aberta<br>Face à atual ecologia da Web 2.0 e poder da Rede global, o presente estudo desenvolve uma análise da importância e enriquecimento que verdadeiras comunidades virtuais de prática potenciam bem como, a fim de que possam ser disseminadas, averigua as suas características e boas práticas em três diferentes contextos: educacional, profissional e sociedade civil. As opções metodológicas da nossa investigação recaíram na adoção de uma abordagem qualitativa e estudos de caso múlt

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