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Teses / dissertações sobre o tema "PERFORMANCE MEASUREMENT"

Autor: Grafiati

Publicado: 4 de junho de 2021

Última modificação: 25 de julho de 2025

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1

Sturm, Anke. "Performance Measurement und Environmental Performance Measurement." Doctoral thesis, Saechsische Landesbibliothek- Staats- und Universitaetsbibliothek Dresden, 2000. http://nbn-resolving.de/urn:nbn:de:swb:14-994768126734-55001.

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Die Zielsetzung der vorliegenden Dissertationsschrift besteht in der Entwicklung einer systematisierten Vorgehensweise, eines Controllingmodells, zur unternehmensinternen Umweltleistungsmessung. Das entwickelte Environmental Performance Measurement (EPM)-Modell umfaßt die fünf Stufen Festlegung der Ziele der Umweltleistungsmessung (1. Stufe), Erfassung der Umwelteinflüsse nach der ökologischen Erfolgsspaltung (2. Stufe), Bewertung der Umwelteinflüsse auf der Grundlage des qualitätszielbezogenen dreistufigen Bewertungsmodells (3. Stufe), Beurteilung der festgestellten Umweltleistung (4. Stufe)

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2

Snethlage, Tim. "Balanciertes Performance measurement : Grundzüge eines an nachhaltigem Unternehmenserfolg orientierten Performance measurements /." Aachen : Shaker, 2004. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=010671315&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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3

Ping, Ivan Chang Kok. "HLA performance measurement." Thesis, Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 2000. http://handle.dtic.mil/100.2/ADA376484.

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Thesis (M.S. in Modeling, Virtual Environments and Simulation (MOVES))--Naval Postgraduate School, March 2000.<br>Thesis advisor(s): Zyda, Michael ; Bachmann, Eric. "March 2000." Includes bibliographical references (p. 77). Also available in print.

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4

Snethlage, Tim [Verfasser]. "Balanciertes Performance Measurement : Grundzüge eines an nachhaltigem Unternehmenserfolg orientierten Performance Measurements / Tim Snethlage." Aachen : Shaker, 2003. http://d-nb.info/1170545912/34.

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5

Fowke, Robert Andrew. "Performance Measures for Managerial Decision Making: Performance Measurement Synergies in Multi-Attribute Performance Measurement Systems." PDXScholar, 2010. https://pdxscholar.library.pdx.edu/open_access_etds/164.

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This research tests for correlation between corporate performance and use of financial measures, nonfinancial measures, and number of balanced scorecard categories used. Literature notes a preference for managing by nonfinancial measures because financial measures are lagging indicators, but little empirical evidence is available on the relationship between nonfinancial measures and financial performance, and few companies are found to realize the benefits of nonfinancial measurements. The balanced scorecard has been studied to find the impact of diversity of performance measures, and anecdota

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6

Carter, Stephen Douglas. "Corporate treasury performance measurement /." Title page, contents and conclusions only, 1990. http://web4.library.adelaide.edu.au/theses/09EC/09ecc3251.pdf.

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7

Saad, Amna. "Secure VoIP performance measurement." Thesis, Loughborough University, 2013. https://dspace.lboro.ac.uk/2134/13426.

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This project presents a mechanism for instrumentation of secure VoIP calls. The experiments were run under different network conditions and security systems. VoIP services such as Google Talk, Express Talk and Skype were under test. The project allowed analysis of the voice quality of the VoIP services based on the Mean Opinion Score (MOS) values generated by Perceptual valuation of Speech Quality (PESQ). The quality of the audio streams produced were subjected to end-to-end delay, jitter, packet loss and extra processing in the networking hardware and end devices due to Internetworking Layer

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8

O'Callaghan, Gerard. "Measurement of hospital performance." Thesis, Aston University, 2011. http://publications.aston.ac.uk/18723/.

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The rationale for carrying out this research was to address the clear lack of knowledge surrounding the measurement of public hospital performance in Ireland. The objectives of this research were to develop a comprehensive model for measuring hospital performance and using this model to measure the performance of public acute hospitals in Ireland in 2007. Having assessed the advantages and disadvantages of various measurement models the Data Envelopment Analysis (DEA) model was chosen for this research. DEA was initiated by Charnes, Cooper and Rhodes in 1978 and further developed by Fare et al

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9

Riedl, Jens B. "Unternehmungswertorientiertes Performance-Measurement : Konzeption eines Performance-Measurement-Systems zur Implementierung einer wertorientierten Unternehmungsführung /." Wiesbaden : Dt. Univ.-Verl, 2000. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=009166877&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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10

Arraiz, Jose-Ignacio. "Electronic performance measurement systems : feasibility of electronic performance measurement systems : a case study." Thesis, Nottingham Trent University, 2017. http://irep.ntu.ac.uk/id/eprint/34038/.

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This thesis explores the possibility of using digital technologies to improve and redefine the performance management process of employees within organisations. A review of the literature indicates that performance processes are not working; a key finding in the literature is the difficulty in collecting the right evidence in order to have the relevant conversation between manager and employee: that is, having access to enough data in order to run the performance measurement. A case study is used to explore two different perspectives: a technical one, looking for accuracy in the performance ap

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11

Park, Changkyu. "Comprehensive organizational performance measurement system /." free to MU campus, to others for purchase, 1997. http://wwwlib.umi.com/cr/mo/fullcit?p9840024.

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12

Persson, Håstlund Pontus, and Emelie Widenfors. "Sustainable Performance Measurements of Logistics in Dispersed Supply Chains." Thesis, KTH, Industriell Management, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-172803.

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Pressure on companies to show evidence of compliance with sustainable requirements is increasing. Performance measurement systems (PMSs) assist managers in making such choices that optimize sustainability within supply chain operations. At the same time, companies’ supply base is growing globally and incurring an increase in one of the most visible parts of a supply chain's environmental impact - transportation. The difficulty lies in obtaining standardized data of sustainable impact by transportation. Thereby, ability to show compliance by measuring and evaluating the sustainable performance

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13

El-Shukri, Aisha Salem. "Non-financial performance measurement in the Libyan commercial banking sector : four grounded theory case studies." Thesis, University of Dundee, 2007. https://discovery.dundee.ac.uk/en/studentTheses/a0852724-f302-4476-bc26-df1b795d3296.

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The use of non-financial performance measurements (such as quality, delivery and customer satisfaction) has received a lot of attention from practitioners and academics over the last two decades in developed countries. This research project is an exploratory study in Libya to investigate the use of non-financial performance measurements (NFPMs) in a developing country's commercial banking sector. The Libyan service sector is the second contributor to the Libyan Gross Domestic Product (GDP) after the oil sector. Within the service sector, the commercial banking sector has been playing a signifi

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14

Dickinson, Graham. "Performance measurement and performance management of innovative products." Thesis, University of Bath, 2008. https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.503368.

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Increasing interest is being shown in performance measurement, in both the academic literature and by practitioners. When implementing innovative products, organisations are facing issues of how to measure and manage the performance of the products concerned and how to do so in a worthwhile way. Reviewing existing literature suggests that there has been limited research on the value of performance measurement and management processes and indeed little conceptual distinction has been made between performance measurement and performance management. A conceptual framework is developed, structured

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15

Huber, Otto. "Performance Measurement of Treasury Activities." St. Gallen, 2006. http://www.biblio.unisg.ch/org/biblio/edoc.nsf/wwwDisplayIdentifier/00909440002/$FILE/00909440002.pdf.

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16

Greiling, Dorothea. "Performance measurement in Nonprofit-Organisationen." Wiesbaden : Gabler, 2009. http://dx.doi.org/10.1007/978-3-8349-9953-5.

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17

Salloum, Mohammed. "Towards dynamic performance measurement systems." Thesis, Mälardalen University, School of Innovation, Design and Engineering, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-10016.

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<p>The purpose of this report is to single out and apply the most critical factors for dynamic performance meausrement systems. The report concludes that the existence in practice of theoretically important aspects are diverse and that the most appropriate way of governing the aspects are through the creation of a performance management process.</p><p>The theoretical chapter is established for dual purposes. The first is to give the reader a comprehensive understanding of what has been done in the field of performance measurement and management so far and the second is to answer the first rese

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18

Günther, Edeltraud, and Anke Sturm. "Environmental Performance Measurement - Descriptive Assessment." Saechsische Landesbibliothek- Staats- und Universitaetsbibliothek Dresden, 2001. http://nbn-resolving.de/urn:nbn:de:swb:14-996842417812-09389.

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19

Ahmad-Latiffi, Aryani. "Performance measurement for construction businesses." Thesis, Loughborough University, 2012. https://dspace.lboro.ac.uk/2134/9489.

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Measurement of performance is important to the construction sector as an additional way of improving and sustaining competitiveness in the long-term. Most large construction organisations in the United Kingdom (UK) practise performance measurement because they believe it affects their business positively in the longer-term. Performance measurement is thus, recognised as an important way of keeping an organisation on track in achieving its strategic objectives. However, there are still construction organisations that believe performance measurement does not aid in creating and developing approp

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20

Castelli, Adriana. "Measurement of health system performance." Thesis, University of York, 2008. http://etheses.whiterose.ac.uk/14145/.

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21

Bostelman, Roger. "Performance measurement of mobile manipulators." Thesis, Bourgogne Franche-Comté, 2018. http://www.theses.fr/2018UBFCK003/document.

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Une approche avancée de la fabrication flexible consiste à déplacer des manipulateurs robotisés AGV ou robot mobile, appelé manipulateurs mobiles, entre les postes de travail. L'utilisation de manipulateurs mobiles peuvent être avantageux dans un certain nombre de situations. Cela peut entraîner des coûts économies lorsqu'un seul manipulateur mobile peut être utilisé pour remplacer plusieurs stationnaires manipulateurs. Cependant, les manipulateurs mobiles sont «une discipline relativement jeune robotique. "Une revue de la littérature approfondie de la recherche menant à la commercialisation m

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22

Greiling, Dorothea. "Performance measurement in Nonprofit-Organisationen." Wiesbaden Gabler, 2007. http://d-nb.info/989102394/04.

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23

Gamblin, Todd Reed Daniel A. "Scalable performance measurement and analysis." Chapel Hill, N.C. : University of North Carolina at Chapel Hill, 2009. http://dc.lib.unc.edu/u?/etd,2811.

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Thesis (Ph. D.)--University of North Carolina at Chapel Hill, 2009.<br>Title from electronic title page (viewed Mar. 10, 2010). "... in partial fulfillment of the requirements for the degree of Doctor of Philosophy in the Department of Computer Science." Discipline: Computer Science; Department/School: Computer Science.

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24

Hussein, Johari. "Assessment of Building Performance Measurement Tanzania." Thesis, KTH, Fastigheter och byggande, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-39806.

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Provision of an understanding of the complexes and implications associated with building performance measurement in relation to supporting the organizational objectives by Tanzania facility managers. The study involved the use of questionnaire sent to both public and private organizations and literature reviews in Tanzania with the aim of developing the process associated with the assessment of building performance and the way to improve its operational processes. The study observed that BPM practices are affected by managers control over the buildings facilites because there are no specific p

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25

Alday, Sandra Seno. "Internationalisation and Performance: Exploring Measurement Issues and the Impact of Measurement Alternatives." Thesis, The University of Sydney, 2011. http://hdl.handle.net/2123/7916.

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The impact of a firm’s internationalisation efforts on its performance is a core concern in the field of international business research. The question concerning the relationship between these two variables follows explicitly or implicitly as a corollary to the various established international business theories that seek to explain the motives, determinants and processes of firm internationalisation. In a real sense the predicted performance impact of internationalisation serves not only to inform strategic decision-making on the different aspects of the internationalisation process but als

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26

Mitchell, G. Duncan (Geroge Duncan) 1962. "Team measurement system--a balanced scorecard approach to performance measurement." Thesis, Massachusetts Institute of Technology, 1993. http://hdl.handle.net/1721.1/12692.

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27

Suwignjo, Patdono. "Quantitative methods for performance measurement systems." Thesis, University of Strathclyde, 1999. http://oleg.lib.strath.ac.uk:80/R/?func=dbin-jump-full&object_id=21437.

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The business environment has changed dramatically since the 1980s. Many researchers have shown that the traditional financially-based performance measurement systems have failed to cope with the current dynamic business environment. Even although new performance measurement systems have been proposed, such as Activity-Based Costing, the Balanced Scorecard, the SMART system, the Performance Measurement Questionnaires and the Cambridge model, the problem of quantifying the interaction of the factors affecting business performance still remains. The objectives of this thesis are: 1. To develop a

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28

Vangneur, Kathryn Otto. "Financial performance measurement effects on hierarchical consistency and performance." Thesis, London Business School (University of London), 1996. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.339007.

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29

Amaratunga, R. D. G. "Theory building in facilities management performance measurement : application of some core performance measurement and management principles." Thesis, University of Salford, 2001. http://usir.salford.ac.uk/14864/.

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This thesis contributes to the area of performance measurement in facilities management (FM). The context of the study is FM organisations. Interest in performance measurement increased dramatically during the 1990's in both management and academic literature. Performance measurement systems developed as a means of monitoring and maintaining organisational control, which is the process of ensuring that an organisation pursues strategies that lead to the achievement of overall goals and objectives. A performance measure can also be defmed as a metric used to quantify the efficiency and/or effec

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30

Kasperskaya, Yulia. "Essays on causal performance measurement models." Doctoral thesis, Universitat Pompeu Fabra, 2007. http://hdl.handle.net/10803/7348.

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La tesis trata de los modelos de gestión modernos de naturaleza causal, entre los que destaca el Cuadro de Mando Integral (CMI). En primer lugar, se presenta un análisis conceptual su supuesto central, las relaciones causa-efecto. En segundo lugar, se ofrece un análisis estadístico de los supuestos del CMI. En tercer lugar, a partir dos casos de estudio de ayuntamientos, se compara y analiza la implementación del CMI en las organizaciones. El análisis conceptual indica que la complejidad, la incertidumbre y el carácter dinámico del entorno pueden obstaculizar la elaboración de modelos válidos

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31

Günther, Edeltraud, and Anke Sturm. "Environmental Performance Measurement (Umweltleistungsmessung) - Deskriptiver Auswertungsbericht." Saechsische Landesbibliothek- Staats- und Universitaetsbibliothek Dresden, 2001. http://nbn-resolving.de/urn:nbn:de:swb:14-1004017540921-08584.

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Die deskriptive Auswertung und Darstellung der Ergebnisse aus der Studie "Messung des ökologischen Unternehmenserfolges" stellt einen ersten wichtigen Schritt zur empirischen Fundierung des theoretischen EPM-Modells dar. Die Ergebnisse zeigen, daß die theoretischen Erkenntnisse sowie wichtige Datengrundlagen für die Umsetzung des Modells in den Unternehmen bereits vorhanden sind; diese beziehen sich auf · die Notwendigkeit einer Prozeßorientierung, die allerdings durch entsprechende Instrumente, z. B. Prozessbilanzen, unterstützt werden muß, · die durch die Datenbasis gegebene Möglichkeit der

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32

MacKenzie, Jonathan Dean. "Performance measurement of clock synchronisation algorithms." Thesis, University of Canterbury. Computer Science, 1988. http://hdl.handle.net/10092/9403.

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Clock synchronisation is a widely studied problem. Most research has focused on real-time clock synchronisation algorithms, which run as background processes to maintain synchronisation between the clocks of a collection of computers. Research has also been done into off-line clock synchronisation algorithms. These algorithms can be used where time-stamped event records have been recorded on a collection of computers. In evaluating the effectiveness of a clock synchronisation algorithm, it is important to determine the offsets of clocks from each other or from an external reference. The reaso

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33

Abdullah, Nur Anisah. "Performance measurement in British central government." Thesis, University of Strathclyde, 2009. http://oleg.lib.strath.ac.uk:80/R/?func=dbin-jump-full&object_id=21912.

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For many years, research on public sector performance measurement has focused on the more "mainstream public interest" sections such as Health, Education, or Police Services and overlooked agencies and public bodies. The research aimed to explore the issues of performance measurement in the context of British executive agencies and non-departmental public bodies with a view towards development an improvement. Through a three-phase exploratory study, the research set out to gain an in-depth understanding of performance measurement practice and in doing so, identified and examined the key elemen

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Donkor, Simon. "Performance Measurement in the eCommerce Industry." Digital WPI, 2003. https://digitalcommons.wpi.edu/etd-theses/487.

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The eCommerce industry introduced new business principles, as well as new strategies for achieving these principles, and as a result some traditional measures of success are no longer valid. We classified and ranked the performance of twenty business-to-consumer eCommerce companies by developing critical benchmarks using the Balanced scorecard methodology. We applied a Latent class model, a statistical model along the Bayesian framework, to facilitate the determination of the best and worst performing companies. An eCommerce site's greatest asset is its customers, which is why some of the most

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35

Coln, Michael Christian Wohnsen. "A high performance dielectric measurement system." Thesis, Massachusetts Institute of Technology, 1985. http://hdl.handle.net/1721.1/15251.

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Thesis (Ph. D.)--Massachusetts Institute of Technology, Dept. of Electrical Engineering and Computer Science, 1985.<br>MICROFICHE COPY AVAILABLE IN ARCHIVES AND ENGINEERING.<br>Includes bibliographical references.<br>by Michael Christian Wohnsen Coln.<br>Ph.D.

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Scholtz, Reginald. "The manufacturing performance measurement matrix model." Thesis, Stellenbosch : Stellenbosch University, 2008. http://hdl.handle.net/10019.1/969.

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Thesis (MBA (Graduate School of Business))--Stellenbosch University, 2008.<br>ENGLISH ABSTRACT: Globalisation, constant innovations and well-informed customers have made modern business environments dynamic and complex. Organisations, with their ever-changing business models, are striving to improve the quality of their products and services. Congruently, several management theories have evolved. Total Quality Management (TQM),Just in Time (JIT), Benchmarking, Lean Management, Balanced Scorecard and Six Sigma are some of the more well known. Each movement with its own life span, its share of p

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Prokůpek, Marek. "Performance Measurement of Public Art Museums." Doctoral thesis, Vysoká škola ekonomická v Praze, 2015. http://www.nusl.cz/ntk/nusl-264709.

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The issue of the economics of cultural institutions, their economic impact, and measurement of their performance has been paid systematic attention basically only in the past few years. PhD thesis analyses the methods of performance measurement in public art museums and creates economic models. Aim of my thesis is also to create a model for museum managers to measure the performance. Nowadays it is almost necessary to integrate performance measurement system in organization´s strategy decision making. The museum managers feel the pressure to prove that their organization is performing well by

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Choisne, Franck R. (Franck Remi Didier) Carleton University Dissertation Management Studies. ""Performance measurement for total quality management."." Ottawa, 1994.

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39

Tirupati, Nagaraj Sudhindra Prasad. "Measurement of PVFS2 performance on InfiniBand." [Ames, Iowa : Iowa State University], 2009.

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Donkor, Simon. "Performance measurement in the ecmmerce industry." Link to electronic thesis, 2003. http://www.wpi.edu/Pubs/ETD/Available/etd-429103-191451/.

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PATELLI, LORENZO. "Performance measurement: evaluation, incentives, and compensation." Doctoral thesis, Università Bocconi, 2006. http://hdl.handle.net/11565/4047649.

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42

Lundberg, Hannah, Helena Wennerström, and Adrienn Csiszer. "Prestationsmätning ur ett kostnadsledarstrategiskt perspektiv : En fallstudie på Gekås Ullared AB." Thesis, Linnéuniversitetet, Institutionen för ekonomistyrning och logistik (ELO), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-45109.

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Bachelor thesis, Business Administration and Economics Programme, School of Business and Economics at Linnaeus University in Växjö. Spring of 2015 Title: Performance measurement from a cost leadership perspective - A case study on Gekås. Authors: Adrienn Csiszer, Hannah Lundberg & Helena Wennerström Tutor: Eva Gustavsson Examiner: Karin Jonnergård Keywords: Performance measurement, Performance measurement systems, Generic strategy, Cost leadership strategy, Financial and non-financial measurements. Purpose: The purpose of this study is to examine how a company with a clear cost lea

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FERIZAJ, DRILON, and CARLOS GAITAN. "Performance measurement: Incorporating sustainability practices in a performance measurement structure : A qualitative case study of Atlas Copco." Thesis, KTH, Industriell Management, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-191129.

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In order to fulfill stakeholder requirements whilst aspiring for long term competitiveness, industrial firms are aiming for increased incorporation of sustainability practices in their operations, set up by lean practices. At the same time, there is a potential inconsistency when working in accordance to lean practices whilst applying a sustainable approach, given e.g. the end-user focus of lean and post-consumption focus of sustainability (Machado et al., 2014). With performance measurement being the tool for evaluating the impact of sustainability practices, the purpose of this study is to i

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Kaplan, Murad. "Predicting Performance for Reading News Online from within a Web Browser Sandbox." Digital WPI, 2012. https://digitalcommons.wpi.edu/etd-theses/17.

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Measuring Internet performance for home users can provide useful information for improving network performance. Such measurements typically require users to install special software on their machines, a major impediment to use. To overcome this impediment, we designed and implemented several scripting techniques to predict Internet performance within the tightly constrained sandbox environment of a Web browser. Our techniques are integrated into a Web site project called "How's My Network" that provides performance predictions for common Internet activities, with this thesis concentrating on t

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Melia, Detta M. "Towards performance measurement in hotels : an incremental approach." Thesis, Loughborough University, 2009. https://dspace.lboro.ac.uk/2134/12520.

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The overall aim of this study is to investigate the phenomenon of performance measurement in independently owned hotels in Ireland in order to understand the role of measurement in the management of the largest component of the hotel sector. The primary objectives of this study are to investigate the extent to which Irish hotel operators are utilising performance measurement techniques, to establish the rationale for the use of selected performance measures in independent hotels and to understand approaches to performance measurement in the management of independent hotels. A comprehensive inv

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Yaghi, Bassil A. "Moderating effects of performance measurement use on the relationship between organizational performance, measurement diversity and product innovation." Thesis, Cranfield University, 2007. http://hdl.handle.net/1826/3582.

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This study sets'out to address the question of whether the effect of organizational' performance measurement diversity on product innovation will differ depending on how organizational performance measures are used. There is strong empirical evidence that many companies who are successful today are less likely to be successful in the future because they fail to innovate. It is surprisingly then, that when everyone stresses the importance of innovation, there are many organizations adopting performance measurement systems, which may constrain their innovativeness. Currently, there are three dif

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Landin, Gustav. "AWS Lambda function performance measurement : A performance measurement of AWS Lambda functions using Serverless Framework and Express.js." Thesis, Linnéuniversitetet, Institutionen för datavetenskap och medieteknik (DM), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-104960.

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Serverless is a buzzword and many organizations have already adopted serverless technologies. In 2020 the Serverless framework introduced Serverless Components, making it possible for the user to build or convert an existing application using Express.js when writing AWS Lambda functions. This study consists of a performance measurement of AWS Lambda functions using Serverless Framework and Express.js, containing different Use Cases for each application and in different time periods. The results show that there are huge differences in response time when comparing these two applications when loo

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Vollaard, Ben A. "Police effectiveness measurement and incentives /." Santa Monica, CA : RAND, 2006. http://www.rand.org/pubs/rgsd%5Fissertations/RGSD200/.

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Tangen, Stefan. "Evaluation and revision of performance measurement systems." Doctoral thesis, KTH, Production Engineering, 2004. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-19.

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<p>Performance measurement is a topic that has received considerable attention during the last decades. There are many motives for using performance measures in a company but perhaps the most crucial one is that they will help to improve productivity when used properly. Productivity is of vital importance to a company’s ability to compete and make profits over time. A company that is not able to efficiently utilise its resources in creating value for its customers will not survive in the competitive business environment of today. </p><p>However, the development of fully functional and suitable

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Chearskul, Pimsinee. "An Empirical Investigation of Performance Measurement System Use and Organizational Performance." Diss., Virginia Tech, 2010. http://hdl.handle.net/10919/30222.

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This study contributes to the performance measurement (PM) literature by providing validated measures of PM system use and increased understanding of the impact of PM use on organizational outcomes. The purpose of this study was to articulate and test the relationships between PM system use, organizational learning, and organizational performance by taking into account the effects of PM-related technical factors (namely, PM system maturity and review process (RP) maturity). The concept of PM use was explored through the examination of its underlying processes, as reflected in the literature an

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