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Artigos de revistas sobre o tema "Satisfaction"

Autor: Grafiati

Publicado: 4 de junho de 2021

Última modificação: 25 de julho de 2025

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1

Sadílek, Tomáš. "Visitors Satisfaction Measurement in Czech Tourism." Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis 63, no. 5 (2015): 1729–37. http://dx.doi.org/10.11118/actaun201563051729.

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The paper deals with describing the method of satisfaction measurement as a one of marketing techniques used for detecting visitors’ satisfaction in tourist regions in the Czech Republic. In the treatise, we try to analyse visitors’ satisfaction with the twenty four partial factors affecting total satisfaction. In the theoretical part of the paper, there are described methodological approaches to satisfaction measurement and presented various methods for satisfaction measurement with focus on the Satisfaction Pyramid method which is also used in the field part. Other presented methods are Cust

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Fan, Zhi Jun, and Zhao Liang Jiang. "Integrated Quantitative Analysis of Customer Satisfaction Based on Kano's Model." Applied Mechanics and Materials 224 (November 2012): 358–61. http://dx.doi.org/10.4028/www.scientific.net/amm.224.358.

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The satisfaction of customer requirements (CRs) is the objective of product configuration. A methodology Based on the Kano's model was proposed to explore customers' stated needs and unstated desires and to resolve them into different categories which have different impacts on customer satisfactions (CSs). The customer satisfactions are classified into group satisfaction and individual satisfaction, and each of them has three types with Kano theory. Group requirements items were selected frequently by the same kind of customers. Individual requirements were specified by the customer himself. B

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Engel, Julia, and Herbert Bless. "The More Negative the More Impact." Social Psychology 48, no. 3 (2017): 148–59. http://dx.doi.org/10.1027/1864-9335/a000305.

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Abstract. The present research investigates the relation between different domain satisfactions (e.g., health, income, etc.) and overall life satisfaction. Based on theorizing on the differences between positive and negative information, we assumed that specific domain satisfactions particularly are correlated with overall life satisfaction when the specific domain satisfactions (a) are low rather than high and (b) have declined rather than increased. Relying on a nationally representative sample of the German population (Socio-Economic Panel), we tested these considerations with both a cross-

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4

Hoogenboom, R. P. "Herwaardering van Grotius’ De satisfactione." Theologia Reformata 66, no. 2 (2023): 125–43. http://dx.doi.org/10.21827/tr.66.2.125-143.

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Grotius refuted Socinus’ attack on the Reformed theory of satisfaction in his De satisfaction, which contains a translation of the doctrine of satisfaction into a legal framework, but it was not understood by everyone. On its surface and within the broader context of De satisfactione, Grotius’ statements about punishment demanded by the common good and the relaxatio of the law, have been misinterpreted to say that Grotius deviated from the orthodox theory of satisfaction. A close analysis of De satisfactione, however, shows that Grotius is closely aligned with Reformed doctrine of satisfaction

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Seng, Kah Phooi, Li-Minn Ang, and Ooi Chien Shing. "Customer Satisfaction through Technological Integration." International Journal of Technology and Educational Marketing 6, no. 2 (2016): 49–78. http://dx.doi.org/10.4018/ijtem.2016070104.

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This paper presents a review of automated technology integrations for organizations to assess their customer satisfaction levels. The paper also includes a comparison of the common resources that are used to measure customer satisfaction. The main part of the paper subsequently describes the related concerns and challenges that are faced by the business company to realize customer satisfactions. This paper presents a review of automated technology integrations for organizations to assess their customer satisfaction. These components can be integrated into communication tools to solve the exist

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6

Chiu, Randy K. "RELATIONSHIPS AMONG ROLE CONFLICTS, ROLE SATISFACTIONS AND LIFE SATISFACTION: EVIDENCE FROM HONG KONG." Social Behavior and Personality: an international journal 26, no. 4 (1998): 409–14. http://dx.doi.org/10.2224/sbp.1998.26.4.409.

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This study investigated the direct effects among work/family conflicts, job, marital and life satisfactions reported by a Hong Kong sample. Seventeen hundred questionnaires were sent to three different professions in Hong Kong and 497 successful responses were obtained. The findings indicated that work and family conflicts as well as interrole conflict affected job satisfaction and marital satisfaction. Likewise, life satisfaction reported by the respondents was affected by their level of job satisfaction and marital satisfaction as well.

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Prof:, Dr.Irum Rani Laghari, and Muhammad Asif Channa Mr. "An Analysis of Effects of Teacher's Satisfaction on student 'Satisfaction." International Journal of Case Studies 4, no. 3 (2015): 71–79. https://doi.org/10.5281/zenodo.3525746.

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The main objective of this study is to investigate the Impact of Teacher’s Satisfaction on Student’s Satisfaction of in Shah Abdul Latif University Khairpur main campus and Shikarpur Campus. Data was collected through primary source for which both qualitative and quantitative methods are used. Interview guide for teacher’s satisfaction and student’s satisfaction was used as well as survey questionnaire used of both variables. Participants in this study were teachers and students of Shah Abdul Latif University main campus and Shikarpur Campus. Before data collection vali

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Bayramov, B. "ON THE QUESTION OF BUILDING A POLITICAL AND PSYCHOLOGICAL MODEL OF SATISFACTION IN RELATIONS BETWEEN THE STATE AND CITIZENS." PSYCHOLOGY AND SOCIAL WORK, no. 1(51) (June 15, 2020): 20–35. http://dx.doi.org/10.18524/2707-0409.2020.1(51).225363.

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The article is devoted to the construction of a politico-psychologicalmodel of satisfaction in relations between a state and citizens. The text describes the main parameters of satisfaction with relationships, among which are highlighted: 1) the features of communication between a state and citizens; 2) correspondence of civil and state identities; 3) the ratioof citizens’ expectations and government actions. The analysis of the parameters is carried out using the NLP communication model, the concept of the existence of multiple personality identities and a systematic approach. The dialectical

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9

Sari, Nopita Mayang, and Sri Ekowati. "PENGARUH KUAITAS LAYANAN, HARGA, DAN LOKASI TERHADAP KEPUASAN KONSUMEN (STUDI KASUS PADA BAKSO MERCON BUâ€™YAN)." Prosiding Seminar Nasional Business Corporate 1, no. 1 (2022): 30–41. http://dx.doi.org/10.36085/pbc.v1i1.2972.

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This study aims to determine the effect of service quality, price, and location on consumer satisfaction, a case study on Bakso Mercon Bu'yan.Â The problem of this study is whether the quality of service, price, and location affect consumer satisfaction.Â This study took research samples of 100 consumers by usingÂ accidental sampling. While, data collection techniques by giving questionnaires.Â For data analysis technique used multiple linear regression, instrument test, coefficient of determination and hypothesis test.The results showed that the price had a positive effect on consumer satisfa

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10

Chang, Shu-Chun, Pei-Yu Chou, and Wen-Chien Lo. "Evaluation of satisfaction and repurchase intention in online food group-buying, using Taiwan as an example." British Food Journal 116, no. 1 (2013): 44–61. http://dx.doi.org/10.1108/bfj-03-2012-0058.

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Purpose – The purposes of this study are: to investigate the relationship of personal background to online group buying's satisfaction and to establish the relationship between consumer's satisfactions and repurchase intention. Design/methodology/approach – This research used a questionnaire to survey and chose consumers with online group buying experience as research subjects. The study used SPSS statistic software to analyze. Findings – The outcomes of this study are: demographic variables have effects on consumer's online food group-buying satisfaction. Consumer's satisfaction has an effect

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11

Kirby, David. "Satisfaction." Ecotone 11, no. 1 (2015): 91–92. http://dx.doi.org/10.1353/ect.2015.0052.

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Tsiotsou, Rodoula, and Eleytheria Vasioti. "Satisfaction." Journal of Travel & Tourism Marketing 20, no. 1 (2006): 61–73. http://dx.doi.org/10.1300/j073v20n01_05.

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Friedman, Mary, Martha Kole, and Renee Eger. "Satisfaction." Obstetrics & Gynecology 127 (May 2016): 22S. http://dx.doi.org/10.1097/01.aog.0000483333.05284.77.

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14

Frehill, Lisa. "Satisfaction." Mechanical Engineering 132, no. 01 (2010): 38–41. http://dx.doi.org/10.1115/1.2010-jan-4.

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This article discusses the results of a survey conducted to understand reasons why people give up engineering. The survey looked at engineers’ experiences in the workforce after they have graduated from college, including whether they have remained in engineering or not. The survey data show that there is not much difference in women’s and men’s retention in engineering when looking at new graduates. The results from the survey show that more than one in five of all engineers said that they are very satisfied with their job. The data show a complicated picture of job satisfaction that depends

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15

Ruskin, John. "Satisfaction." BMJ 330, no. 7503 (2005): 1308. http://dx.doi.org/10.1136/bmj.330.7503.1308.

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Thiago, Fernando, Bruna Lemos Paquito, Caroline Gonçalves, and Wilson Ravelli Elizeu Maciel. "Satisfaction." Revista Internacional de Organizaciones, no. 30 (May 19, 2023): 157–77. http://dx.doi.org/10.17345/rio30.157-177.

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This article aims to determine the extent to which job satisfaction and justice at work influence the turnover intention of public transport workers. The power of job satisfaction and justice to predict the turnover intention was studied in employees of a public transportation company in Corumbá, Brazil, and measured using the following validated instruments: Scale of Job Satisfaction, Scale of Perception of Distributive Justice, Scale of Perception of Procedural Justice and Turnover Intention Scale. The article reports a quantitative descriptive study that uses the survey technique. The data

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17

Bessokirnaia, Galina P., and Aleksandr L. Temnitskii. "Job Satisfaction and Satisfaction with Life." Sociological Research 40, no. 4 (2001): 6–12. http://dx.doi.org/10.2753/sor1061-015440046.

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Glenn, Candace, Amy McMichael, and Steven R. Feldman. "Measuring patient satisfaction changes patient satisfaction." Journal of Dermatological Treatment 23, no. 2 (2012): 81–82. http://dx.doi.org/10.3109/09546634.2012.666883.

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19

Manolitzas, Panagiotis, and Denis Yannacopoulos. "Citizen Satisfaction: A Multicriteria Satisfaction Analysis." International Journal of Public Administration 36, no. 9 (2013): 614–21. http://dx.doi.org/10.1080/01900692.2013.774416.

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20

Wong, Alfred. "Integrating supplier satisfaction with customer satisfaction." Total Quality Management 11, no. 4-6 (2000): 427–32. http://dx.doi.org/10.1080/09544120050007733.

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21

Cannon, Tracey, Sigourney Taylor, and Susan Hatters Friedman. "Satisfaction guaranteed? Forensic consumer satisfaction survey." International Journal of Mental Health Nursing 27, no. 4 (2018): 1250–57. http://dx.doi.org/10.1111/inm.12454.

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22

Sirgy, M. Joseph, David E. Hansen, and James E. Littlefield. "Does Hospital Satisfaction Affect Life Satisfaction?" Journal of Macromarketing 14, no. 2 (1994): 36–46. http://dx.doi.org/10.1177/027614679401400204.

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23

박세영. "The relationship of job satisfaction and leisure satisfaction to life satisfaction." Korean Journal of Industrial and Organizational Psychology 24, no. 2 (2011): 331–53. http://dx.doi.org/10.24230/ksiop.24.2.201105.331.

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24

Sukawati, Anak Agung Nyoman, Wandari Tania, Tina Carolina Antoro Putri, and Billy Chandra. "STUDI KORELASI ANTARA BINUSMAYA DENGAN KEPUASAN MAHASISWA UNIVERSITAS BINA NUSANTARA: STUDI KASUS PROGRAM STUDI KOMPUTERISASI AKUNTANSI." CommIT (Communication and Information Technology) Journal 1, no. 1 (2007): 60. http://dx.doi.org/10.21512/commit.v1i1.468.

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The article purpose was to know the relation between BinusMaya with student satisfaction of Bina NusantaraUniversity. The used research method was survey method, corelational technique with collecting data using questioner.The research result was there is correlation coefficient + (0,4336) which mean there is positive relation and includingmedium category between BinusMaya with student satisfaction. Determination coefficient was 0,188 which means 18,8% of student satisfaction variation can be explain by BinusMaya variable. The conclusion was there is positive correlationbetween BinusMaya with

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25

TERZI, Banu, and Sehrinaz POLAT. "Occupational Satisfactions of Nurses and Intergenerational Difference in Occupational Satisfaction." Archives of Health Science and Research 7, no. 1 (2020): 36–42. http://dx.doi.org/10.5152/archealthscires.2020.598123.

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26

Hazel, Kelly L., Edward E. Langenau, and Ralph L. Levine. "Dimensions of hunting satisfaction: Multiple‐satisfactions of wild turkey hunting." Leisure Sciences 12, no. 4 (1990): 383–93. http://dx.doi.org/10.1080/01490409009513116.

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27

Navarro. "Financial, Job and Health Satisfaction: A Comparative Approach on Working People." Societies 9, no. 2 (2019): 34. http://dx.doi.org/10.3390/soc9020034.

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The determinants of domain satisfactions could be differently evaluated depending on the aspect of life considered, which would lead to different implications for public policies. To test this hypothesis, using the German Socio−Economic Panel (GSOEP), we analyse the effect of different economic and non−economic factors on satisfaction with financial situation, job and health status. The main results confirm that several determinants exert different effects depending on the aspect of life that people are evaluating. For instance, household income only improves satisfaction with financial situat

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28

Justin Chandra, Andy Angkasa, William Tanjaya, Louis Valentino Chairus, and Johnson Lowie. "Analisis Kepuasan Pelanggan dan Kualitas Layanan Pengguna Online Transportasi In Drive." Dinamika Publik: Jurnal Manajemen dan Administrasi Bisnis 2, no. 1 (2024): 173–82. http://dx.doi.org/10.59061/dinamikapublik.v2i1.621.

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his study uses linear regression analysis to see how customer satisfaction and their levels of satisfaction in In Drive Transportation services relate to each other. The results showed that there is a relationship between the customer satisfaction variable and their satisfaction rate. However, overall, a regression model can only explain a small part of the variable that affects the customer’s satisfaction level. The main results suggest that most variables included in this analysis cannot explain most variations in client satisfaction levels. This suggests that other variables, such as the ov

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29

Schmitt, Neal, and Elaine D. Pulakos. "Predicting Job Satisfaction from Life Satisfaction: Is There a General Satisfaction Factor?" International Journal of Psychology 20, no. 1 (1985): 155–67. http://dx.doi.org/10.1080/00207598508246745.

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Schmitt, Neal, and Elaine D. Pulakos. "PREDICTING JOB SATISFACTION FROM LIFE SATISFACTION: IS THERE A GENERAL SATISFACTION FACTOR?" International Journal of Psychology 20, no. 2 (1985): 155–67. http://dx.doi.org/10.1080/00207598508247729.

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G, Santhoshkumar, Jayanthy S, and Velanganni R. "Employees Job Satisfaction." Journal of Advanced Research in Dynamical and Control Systems 11, no. 0009-SPECIAL ISSUE (2019): 157–61. http://dx.doi.org/10.5373/jardcs/v11/20192549.

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M, Vignesh, and Mr VetriPrabhu T. "Employee Job Satisfaction." International Journal of Research Publication and Reviews 6, no. 4 (2025): 13773–78. https://doi.org/10.55248/gengpi.6.0425.1636.

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Geddert, Jeremy Seth. "Too Subtle to Satisfy Many: Was Grotius’s Teleology of Punishment Predestined to Fail?" Grotiana 38, no. 1 (2017): 46–69. http://dx.doi.org/10.1163/18760759-03800006.

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Most readers believe Grotius failed to refute Socinus in De satisfactione. This article argues that Grotius’s failure was one of reception rather than argument. It is possible to read De satisfactione as Grotius adverted: a genuine (if subtle) concept of satisfaction, and a defence of the (small-c) catholic faith. Grotius does reject a necessitarian identical satisfaction, in which a repayment is equal to a debt, but like Aquinas, he embraces a teleological equivalent satisfaction, in which a punishment fits a crime. Yet Grotius’s catholic theory was predestined not to persuade a wartime Conti

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34

M. Adnan, Hamedi, and Samira Rahimi Mavi. "Facebook Satisfaction, Life Satisfaction: Malaysian Undergraduate Experience." Jurnal Komunikasi, Malaysian Journal of Communication 31, no. 2 (2015): 649–71. http://dx.doi.org/10.17576/jkmjc-2015-3102-37.

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Abdolshah, Mohammad, Ehsan Jafar Zadeh, Reza Talei, Ali Shirzadi, and Seyed Amir Mohammad Khatibi. "Does Job Satisfaction Always Affect Customer Satisfaction?" International Journal of Customer Relationship Marketing and Management 9, no. 2 (2018): 62–78. http://dx.doi.org/10.4018/ijcrmm.2018040104.

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The purpose of this article is to investigate the relationship between job satisfaction (JS) and customer satisfaction (CS) in the Social Security Insurance Organization (SSIO) in Iran. The statistical population of this research is composed of employees and customers of Tehran SSIO. Two questionnaires were used to measure the variables of the research. A job descriptive index (JDI) & service quality (SERVQUAL) questionnaire are used to measure JS and CS. Data are analyzed using Pearson Correlation Coefficient and regression analysis. The results indicated that there is no significant rela

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Singh, Parbudyal, and Natasha Loncar. "Pay Satisfaction, Job Satisfaction and Turnover Intent." Articles 65, no. 3 (2010): 470–90. http://dx.doi.org/10.7202/044892ar.

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The purpose of this paper was to examine the relationships among pay satisfaction, job satisfaction, and turnover. While there is a fairly large body of literature on pay satisfaction/dissatisfaction-turnover relationship, there are reasons to expect different outcomes in occupations – such as social work and nursing – where job satisfaction, versus pay, may be of equal, if not greater importance. Essentially, it may be argued that in these sectors, workers are driven more by job satisfaction rather than their paychecks. Yet, there is little empirical research on this issue; thus, a primary pu

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Ghiselli, Richard F., Joseph M. La Lopa, and Billy Bai. "Job Satisfaction, Life Satisfaction, and Turnover Intent." Cornell Hotel and Restaurant Administration Quarterly 42, no. 2 (2001): 28–37. http://dx.doi.org/10.1177/0010880401422002.

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Moutinho, Luiz. "Customer Satisfaction Measurement: Prolonged Satisfaction with ATMs." International Journal of Bank Marketing 10, no. 7 (1992): 30–37. http://dx.doi.org/10.1108/02652329210021131.

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PINCUS, J. DAVID. "COMMUNICATION SATISFACTION, JOB SATISFACTION, AND JOB PERFORMANCE." Human Communication Research 12, no. 3 (1986): 395–419. http://dx.doi.org/10.1111/j.1468-2958.1986.tb00084.x.

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Cao, Yong, Thomas S. Gruca, and Bruce R. Klemz. "Internet Pricing, Price Satisfaction, and Customer Satisfaction." International Journal of Electronic Commerce 8, no. 2 (2003): 31–50. http://dx.doi.org/10.1080/10864415.2003.11044291.

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Molyneux, Jacob. "Nurses' Job Satisfaction Linked to Patient Satisfaction." AJN, American Journal of Nursing 111, no. 5 (2011): 16. http://dx.doi.org/10.1097/01.naj.0000398037.25162.fb.

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Amoopour, Masoud, Marhamat Hemmatpour, and Seyed Saeed Mirtaslimi. "Job Satisfaction of Employee and Customer Satisfaction." Oman Chapter of Arabian Journal of Business and Management Review 3, no. 6 (2014): 1–6. http://dx.doi.org/10.12816/0016457.

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Pearson, Quinn M. "Job Satisfaction, Leisure Satisfaction, and Psychological Health." Career Development Quarterly 46, no. 4 (1998): 416–26. http://dx.doi.org/10.1002/j.2161-0045.1998.tb00718.x.

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Sinha, Saitab, and Ashutosh Mishra. "Measuring Employers' Satisfaction with Expectation Satisfaction Matrix." Purushartha - A Journal of Management Ethics and Spirituality 13, no. 01 (2019): 21–34. http://dx.doi.org/10.21844/16201913102.

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This paper examines whether employers' expectations and perceptions influence their satisfaction with the skill competencies of fresh engineering graduates (FEGs) in India. Using the expectation satisfaction matrix, we have also explored whether such skill competencies adequately satisfy employers. Data on employers' expectations and perceptions were collected through a survey of employers' representatives using a structured questionnaire. Expectations from various skillsets under consideration were categorized with exploratory factor analysis. We thus got three latent factors. The regression

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Wulandari, Destri, Muinah Fadhilah, and Henny Welsa. "Analisis Repurchase Intention pada Produk Local Brand Erigo berdasarkan Theory of Planned Behavior dan Customer Value dengan Customer Satisfaction sebagai Variabel Intervening." Journal of Management and Bussines (JOMB) 6, no. 6 (2024): 1971–85. https://doi.org/10.31539/jomb.v6i6.9365.

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This research aims to determine the influence of Subjective Norms (X1) and Customer Value (X2) on Repurchase Intention (Y) through Customer Satisfaction (Z) as an intervening variable among Erigo brand customers on Shopee. This type of research is quantitative, using Judgment Sampling or purposive sampling for sampling techniques, and data collection is conducted through surveys using questionnaires. The results show that subjective norms have a significant role in influencing repurchase intention. Customer value positively influences repurchase intention. Subjective norms positively affect cu

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Winniasri, Evy Fachraini. "TINGKAT KEPUASAN AUDITI INSPEKTORAT JENDERAL KEMENTERIAN PERTANIAN." Informatika Pertanian 23, no. 2 (2016): 185. http://dx.doi.org/10.21082/ip.v23n2.2014.p185-196.

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Level of Auditee Satisfaction is important for the Inspectorate General of the Ministry of Agriculture, in order to identify the weakness of each dimension in delivering internal controlling activity and to determine the performance of internal controlling system in the Ministry of Agriculture. The objectives of this study are to analyze auditee satisfaction of internal control held by Inspectorate, to determine factors influencing auditee satisfaction, and to formulate strategies in increasing auditee satisfaction. Service Quality model was used to measure the perception of vertical instituti

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Mehmood, Tariq, and Ghulam Murtaza Maitlo. "Leadership competencies and job satisfaction among Aviation employees of Pakistan International airline (PIA)." Revista Amazonia Investiga 9, no. 27 (2020): 419–27. http://dx.doi.org/10.34069/ai/2020.27.03.46.

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Job satisfaction and leadership style has always been tested and correlated in the past to understand the impact of the leadership on the degree of job satisfaction of employees. Since the passage of time employee satisfaction has become a great aspect of organizational success, therefore, different theories of management and leadership have been proposed. In the recent contest, theory of leadership competencies has been developed that measures the different competencies of the managers and leaders. In the current study, three independent variables namely emotional quotient (EQ), intelligence

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Nghiêm-Phú, Bình. "Correlation between tourists’ perceptions/evaluations of destination attributes and their overall satisfactions: Observations of a meta-analysis." European Journal of Tourism Research 19 (July 1, 2018): 98–115. http://dx.doi.org/10.54055/ejtr.v19i.328.

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This study examined the correlation between tourists’ perception/evaluation of destination attributes and their overall satisfaction. Using the data gathered from 34 previous studies and applying the metaanalysis method, this study found that destination image, destination quality, and destination attribute satisfaction have significant positive effects on the tourists’ overall satisfaction, whether the latter variable is singly or multiply scaled; all the overall estimates have small to medium sizes. However, three issues should be taken into account when interpreting this correlation. First,

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Jackson, Chris J., and Philip J. Corr. "Global Job Satisfaction and Facet Description: The Moderating Role of Facet Importance." European Journal of Psychological Assessment 18, no. 1 (2002): 1–8. http://dx.doi.org/10.1027//1015-5759.18.1.1.

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Summary: Recent research supports Locke's (1976) model of facet satisfaction in which the “range of affect” of objectively defined facet descriptions is moderated by subjective evaluations of facet importance ( McFarlin & Rice, 1992 ). This study examined the utility of Locke's moderated model of facet satisfaction for the prediction of organizationally important global measures of job satisfaction. A large dataset of two groups of workers allowed testing over different time periods and across a broad range of satisfaction measures. The hypothesis derived from Locke's model, that global sa

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Simanjuntak, Kemal H., Usep Suhud, and Dewi Susita. "Relationships between Work Environment and Employee Engagement mediate by Job Satisfaction." IJHCM (International Journal of Human Capital Management) 7, no. 1 (2023): 158–71. http://dx.doi.org/10.21009/ijhcm.07.01.12.

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Resumo:

This research examines impact of work environment on employee engagement, and more that the role of job satisfaction as a mediator. We are empirically test relations between work environment and employee engagement mediate by job satisfaction in a national private bank in Indonesia. The data from questionnaires on job satisfaction, work environment and employee engagement collected from s survey that we received from 893 respondent via online. The structural model is based on four construct, which tested using structural equation modelling (SEM) using IBM SPSS v25 and IBM AMOS v24.

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