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Literatura científica selecionada sobre o tema "Service delivery"

Autor: Grafiati

Publicado: 4 de junho de 2021

Última modificação: 9 de junho de 2025

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Artigos de revistas sobre o assunto "Service delivery"

1

Kavanagh, Steve, and Fiona Hawker. "The fall and rise of the South Australian telepsychiatry network." Journal of Telemedicine and Telecare 7, no. 2_suppl (December 2001): 41–43. http://dx.doi.org/10.1258/1357633011937083.

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The Rural and Remote Mental Health Service (RRMHS) has delivered telepsychiatry services through the use of videoconferencing to South Australian communities since May 1994. The survivability of the service results from a combination of factors that have seen the RRMHS expand to 48 centres and deliver an average of 100 clinical sessions a month. The key factors responsible for the success of the service lie in the model of service delivery, management support, and the implementation of a system for the scheduling and reporting of videoconference activity. The current model of service delivery has evolved over the past seven years and is fundamentally different to the infrastructure established at the implementation stage of the project. A retrospective analysis shows the shift in service delivery models necessary for the sustainability of telepsychiatry services in South Australia.

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Rachmi, Irsafanti, Edhie Budi Setiawan, Yosi Pahala, Veronica Veronica, and Ferdy Trisanto Setiawan. "Customer Service and Delivery Service Quality of Delivery Service Companies." Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) 11, no. 2 (August 5, 2024): 153. http://dx.doi.org/10.54324/j.mtl.v11i2.1384.

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The development of goods delivery services could be seen from the growth of service companies’ quantity domestically and abroad. People could determine which delivery services they will use based on their will and the service quality. Freight forwarding companies often experience difficulty in retaining delivery services’ loyal customers. The purpose of the study is to analyze the influence of satisfaction, service quality, and customer’s services on customer’s loyalty of the freight forwarder company. The research technique used the Quantitative approach that the survey data was collected and processed using Structural Equation Modeling (SEM) method of AMOS 22 software. This research used 200 purposive sampling of the company’s customers as respondents. The results show that there is direct and indirect influence of customer’s satisfaction, service quality, and customer’s service on customer’s loyalty. Therefore, the role of service quality and customer’s satisfaction has a significant impact on the business continuity of freight forwarding service companies. It means that the freight forwarding company should maintain the customer’s loyalty optimally by increasing customer’s satisfaction through the quality of service provided to customers in order to build the customer’s loyalty.

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3

Talib, Muhammad Adeel, Muhammad Nabeel Talib, and Madiha Akhtar. "Service Packaging: A Pattern Based Approach Towards Service Delivery." Computer and Information Science 12, no. 2 (March 25, 2019): 14. http://dx.doi.org/10.5539/cis.v12n2p14.

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Authentication, authorization, billing and monitoring are all common service delivery functions that are generally required to be added on to core business services in order for them to be delivered online commercially. Extending core services with these service delivery functions requires considerable effort if implemented ground-up and can be subject to limitations if outsourced to a service broker or a conventional middleware platform. Because of the ubiquitous nature of these service delivery functions, we see them as reusable patterns for service delivery. In this paper we have introduce an approach to implementing and applying these patterns in business to consumer e-commerce. We name the approach Service Packaging. Through the approach, generic implementations (or service packages) of the various service delivery patterns can be incrementally applied to core services, thus enabling flexible and systematic service delivery. A core service, regardless of its business domain does not require any structural or behavioral modifications in order to conform to a specific service delivery requirement and hence can be used out of the box. We also present a prototype middleware platform for the design-time modeling and implementation of service packages as well as their runtime execution.

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4

Lawson-Body, Assion, Laurence Mukankusi, and Glenn Miller. "An Adaptation Of The Balanced Scorecard For E-Government Service Delivery: A Content Analysis." Journal of Service Science (JSS) 1, no. 1 (July 1, 2008): 75–82. http://dx.doi.org/10.19030/jss.v1i1.4303.

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E-government services refer to the emerging area of IS and IT services that are delivered electronically. The way that government agencies design and deliver services and configure and deploy underlying information and communications technologies, is central to the performance of e-government service delivery. This paper examines the effectiveness of website-supported Balanced Scorecards four dimensions (innovation and learning, internal process, veteran value proposition, and financial) in improving e-government service delivery performance. The study used content analysis to analyze the data obtained from a sample of 19 county veteran service officers (CVSOs) to test the hypotheses. CVSOs use websites to serve veterans on a Government-to-Citizen (G2C) basis. The results show that the different aspects of the relations between CVSOs and veterans fit with the four interrelated balanced scorecard factors. The results also show that three of the four website-supported Balanced Scorecard dimensions (learning and innovation, internal process, and veteran value proposition) have a positive impact on e-government service delivery performance. However, the impact of the fourth website-supported Balanced Scorecard perspective (financial) on e-government service delivery performance is different because of the digital divide among the various generations of veterans.

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5

Kernaghan, Kenneth. "Moving towards the virtual state: integrating services and service channels for citizen-centred delivery." International Review of Administrative Sciences 71, no. 1 (March 2005): 119–31. http://dx.doi.org/10.1177/0020852305051688.

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Governments around the world are increasingly seeking to provide integrated, citizen-centred service delivery. The aim is to organize the delivery of services from the perspective of citizens rather than of governments and to deliver these services seamlessly across governments and across the delivery channels of the internet, the telephone and the service-counter. The four major categories of barriers to integrated service delivery are political/legal, structural, operational/managerial and cultural ones. The means of overcoming these barriers include such approaches as creating new service delivery models, perfecting partnerships, establishing an effective governance framework and providing dedicated funding. There are similar barriers — and similar solutions — to the challenge of integrated channel delivery. The challenge to integrating services and service channels becomes greater as initiatives move from the interdepartmental sphere to the interjurisdictional and intersector spheres.

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6

Ayieko, Emily Nyanchoka, and Esther Gitonga. "Police Reform Practices and Service Delivery in the Kenya Police Service at Machakos County Police Headquarters, Kenya." International Journal of Business Management, Entrepreneurship and Innovation 2, no. 4 (November 23, 2020): 16–32. http://dx.doi.org/10.35942/jbmed.v2i4.145.

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This study focused on Police Reforms Practices and Service Delivery in the Kenya Police Service at Machakos County Police Headquarters. Police reforms in Kenya as availed from literature indicate that the colonial government in 1950 made attempts on reforming the police force. The appointment of the National Task Force on Police Reforms arose mainly from the post-election violence in 2007-2008 where hundreds of Kenyans lost their lives, thousands of people were displaced and property destroyed. This is because the police officers used excessive force, they were not trained to handle the violence that erupted and they took political sides. In order to address these concerns, the study aimed at examining police reforms practices and service delivery at Machakos county headquarters. Service delivery is a component of business that defines the interaction between providers and clients. Good service delivery provides clients with an increase in value. A well-functioning public sector that delivers quality public services consistent with citizen preferences and that fosters private market-led growth. The specific objectives were to establish the effect of personnel reforms and service delivery, establish the effect of financial reforms on service delivery and to establish the effect of legal reforms and service delivery in the Kenya Police service at Machakos County Police Headquarters Kenya. The significance of the study is as it tackled and documented the effect of police reforms practices and service delivery. It highlights the effect of personnel reforms and service deliver, financial reforms and service delivery and the legal reforms and legal reforms and service deliver. The study was guided by the Resource Based Theory, Servqual theory and the New Public Management Model in analyzing the theoretical background. A descriptive survey research design was used. The study targeted a population of 110 senior police officers in the Kenya Police Service and adopted the census approach to obtain information from every member of the population. Primary data was collected using a semi structured questionnaire, while secondary data was collected through review of literature on police reforms. Pilot study was conducted to validate the questionnaire. Data collected was subjected to quantitative analysis and data was presented using tables, graphs and pie charts inferential statistics was used in the study including correlation and multiple regressions in order to determine the relationship between the independent and dependent variables. Statistical package for social sciences (SPSS) version 22 was used to aid the analysis of the data. The findings revealed that personnel reforms and service deliver, financial reforms and service delivery and legal reforms and service delivery influence service delivery in the Kenya Police Service to a great extent. The findings conclude that personnel reforms have a positive and significant influence on service delivery in the Kenya Police Service at Machakos County Police Headquarters in Kenya. The conclusion on financial reforms and Service delivery, legal reforms and service delivery and financial reforms and service delivery have a positive and significant influence on service delivery in the Kenya Police Service. The findings recommend that the Kenya Police Service at Machakos County Police Headquarters should implement the personnel reforms. The findings also recommend that the police service should give police access to improved salary, savings Sacco and increased allowances. The findings furthermore recommend that legal reforms be instated that will assist in conducting impartial investigations, inspections, audits and monitoring of the National Police Service to enhance professionalism and discipline of the Service.

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7

Bombeld, Madeleine. "We Deliver! Randall Express Delivery Service." Journal of Access Services 5, no. 1-2 (September 30, 2008): 343–48. http://dx.doi.org/10.1080/15367960802199158.

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8

Leynes, Evelyn A. "QUALITY STUDENT SERVICES DELIVERY FOR MINDORO AND MARINDUQUE STATE COLLEGES." International Journal of Research -GRANTHAALAYAH 7, no. 6 (June 30, 2019): 93–106. http://dx.doi.org/10.29121/granthaalayah.v7.i6.2019.763.

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This study looked into the profile of the program implementers in terms of age, sex, and educational attainment, number of years as service practitioners and trainings and seminars attended. Likewise it also covered the assessment on the different institutional programs and services which include admission services, guidance and counseling services, scholarship and financial assistance, food services, health services, library services and student housing. The integration of innovative practices in the delivery of quality student services were also determined. Research design was descriptive with the questionnaire as the main data gathering instrument complemented by interview and focus group discussion. Respondents of the study were 84 program implementers and 331 student leaders in the three state colleges in Mindoro and Marinduque (MIMA) provinces including their satellite campuses. Profile description of the program implementers revealed majority were female, middle –aged between 25-35 years of age, masteral degree holders with at most ten years in service as student service implementers. Attended trainings were relatively few. Further, the program implementers assessed the quality services delivery for admission, guidance and counselling services, scholarship and financial assistance were delivered to a great extent while health, food and library services were rated moderate extent. Housing services were delivered to a slight extent. On the other hand, student leaders rated the quality services delivery of all areas was to a moderate extent. Significant differences in the assessments between program implementers and student leaders were noted in most areas except for student housing services where both concurred delivery to a slight extent. More so, the innovative practices to achieve quality student service delivery were delivered to a moderate extent. Based on the findings, a management plan for quality student service delivery for Mindoro and Marinduque state colleges was prepared. It was recommended that the management plan be reviewed for enhancement and tried for implementation to achieve quality student service delivery.

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9

Securato, Camila Rocha Tafarello, Claudio Felisoni De Angelo, and Victor Ragazzi Isaac. "Consumer engagement in the sharing economy: a perspective in the crowdsourced delivery services." International Journal of Scientific Management and Tourism 9, no. 6 (November 8, 2023): 3674–706. http://dx.doi.org/10.55905/ijsmtv9n6-022.

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The sharing economy (SE) is becoming increasingly popular, yet it is not fully theorized. SE is defined as an activity whereby a platform provider links a consumer that aims to temporarily utilize assets with a peer service provider who grants access to these assets and with this delivers the core service, replacing ownership, the SE is projected to grow from $15 billion in 2014 to $335 billion in 2025. This article examines consumer engagement in the context of service sharing, more specifically, crowdsourced delivery platforms via an interpretive study of the leading Brazilians platforms, iFood, Rappi, and other shared services. This articles' primary objective is to demonstrate that consumer engagement in crowdsourced delivery services may vary along with the consumer demographics, convenience, brand value, engagement with special offers, and consumer engagement towards other SE services. We propose a framework for the crowdsourced delivery service ecosystem and a conceptual framework for consumer engagement in the crowdsourced delivery service. The statistical results and discussions show that brand value, consumer engagement in other SE services, delivery security, and product quality as the most significant variables with positive and negative impacts on consumer engagement in the Crowdsourced Delivery Services (CDS). The paper also investigates the COVID-19 pandemic impact on consumer engagement for crowdsourced delivery service firms in Brazil.

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10

Iranmanesh, Saeid, and Raad Raad. "A Novel Data Forwarding Strategy for a Drone Delay Tolerant Network with Range Extension." Electronics 8, no. 6 (June 11, 2019): 659. http://dx.doi.org/10.3390/electronics8060659.

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Amazon, Uber Eats, and United Parcel Service (UPS) are planning to launch drone delivery services in the near future. Indeed, recently, Google has received Federal Aviation Administration (FAA) approval for its Wings delivery platform. Amazon claims that a drone logistics network is more cost-efficient and quicker than a motor vehicle delivery network. In this paper, we propose a data delivery service by the drone network in addition to parcel delivery. We propose Heuristic Flight Path Planning (HFPP) that plans a drone’s flight path based on parcel delivery destination as well as data delivery destinations (waypoints). We further extend the solution to include drone charging stations for range extension. Our simulation studies show that our proposed method has delivered the data and consignments such that HFPP delivers up to 33% more data packets compared with Encounter-Based Routing (EBR), Epidemic, and a similar path planning method. Also, HFPP reduces the data delivery delays by up to 72% while the overhead ratio is low.

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Teses / dissertações sobre o assunto "Service delivery"

1

Mak, Yin-chun. "Improving service delivery in the Urban Services Department." Hong Kong : University of Hong Kong, 1997. http://sunzi.lib.hku.hk/hkuto/record.jsp?B1859654X.

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Mak, Yin-chun, and 麥燕珍. "Improving service delivery in the Urban Services Department." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1997. http://hub.hku.hk/bib/B31965660.

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3

Wisely, David Roger. "Mobile multimedia service delivery." Thesis, King's College London (University of London), 2004. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.418298.

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4

Cai, Wei. "Optimizing cloud gaming service delivery." Thesis, University of British Columbia, 2016. http://hdl.handle.net/2429/57861.

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The high-profit digital gaming industry has merged with the increasing interest in transforming everything into cloud services, which leads to a novel concept called cloud gaming. In this thesis, we aim to investigate the optimization of quality of experience (QoE) for cloud gaming system, while considering different challenges, system constraints and service requirements. First, we investigate video compression technologies based on existing cloud gaming system, in which the cloud hosts the game engine and streams rendered gaming videos to players through the Internet. We propose to cooperatively encode cloud gaming videos of different players in the same game session, in order to leverage inter-gamer redundancy. This is based on an observation that game scenes of close-by gamers have non-trivial overlapping areas, and thus adding inter-gamer predictive video frames may improve the coding efficiency. Selected games are analyzed and the trace-driven simulations demonstrate the efficiency of proposed system. Second, we introduce a novel decomposed cloud gaming paradigm, which supports flexible migrations of gaming components between the cloud server and the players' terminals. We present the blueprint of the proposed system and discussed the cognitive resource optimization for the proposed decomposed cloud gaming system under distinct targets. This includes the minimization of cloud, network, and terminal resources and response delay, subject to QoE assurance, which is formulated as a graph partitioning problem that is solved by exhaustive searches. Extensive simulation results show the feasibility of cognitive resource management in a cloud gaming system to efficiently adapt itself to variations in the service environments, while satisfying different QoE requirements for gaming sessions. Finally, we explore the practical approach for the decomposed cloud gaming paradigm. We design the system framework and seek the engineering solutions for practical issues. Following these discussions, we implement the very first experimental testbed called ubiquitous cloud gaming platform. Three game prototypes are built on our testbed, which can demonstrate the feasibility and efficiency of our proposal. Experiments have been conducted to show that intelligent partitioning leads to better system performance, such as lower response latency and higher frame rate.<br>Applied Science, Faculty of<br>Electrical and Computer Engineering, Department of<br>Graduate

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5

Frame, Andrea. "Service delivery systems in financial service companies : cross cultural delivery and the implications for standardisation." Thesis, Birmingham City University, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.263069.

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6

Beatty, Kate E., Nathan Hale, Michael Meit, Paula Masters, and Amal Khoury. "Clinical Service Delivery along the Urban/Rural Continuum." Digital Commons @ East Tennessee State University, 2016. https://dc.etsu.edu/etsu-works/6870.

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Background: Engagement in the core public health functions and ten essential services remains the standard for measuring local health department (LHD) performance; their role as providers of clinical services remains uncertain, particularly in rural and underserved communities. Purpose: To examine the role of LHDs as clinical service providers and how this role varies among rural and nonrural communities. Methods: The 2013 National Association of County and City Health Officials (NACCHO) Profile was used to examine the geographic distribution of clinical service provision among LHDs. LHDs were coded as urban, large rural, or small rural based on Rural/Urban Commuting Area codes. Bivariate analysis for clinical services was conducted by rural/urban status. For each service, the proportions of LHDs that directly performed the service, contracted with other organizations to provide the service, or reported provision of the service by independent organizations in the community was compared. Results: Analyses show significant differences in patterns of clinical services offered, contracted, or provided by others, based on rurality. LHDs serving rural communities, especially large rural LHDs, tend to provide more direct services than urban LHDs. Among rural LHDs, larger rural LHDs provided a broader array of services and reported more community capacity for delivery than small rural LHDs- particularly maternal and child health services. Implications: There are capacity differences between large and small rural LHDs. Limited capacity within small rural LHDs may result in providing less services, regardless of the availability of other providers within their communities. These findings provide valuable information on clinical service provision among LHDs, particularly in rural and underserved communities.

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7

ABOUSABEA, Emad Mohamed Abd Elrahman. "Optimization algorithms for video service delivery." Phd thesis, Institut National des Télécommunications, 2012. http://tel.archives-ouvertes.fr/tel-00762636.

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The aim of this thesis is to provide optimization algorithms for accessing video services either in unmanaged or managed ways. We study recent statistics about unmanaged video services like YouTube and propose suitable optimization techniques that could enhance files accessing and reduce their access costs. Moreover, this cost analysis plays an important role in decision making about video files caching and hosting periods on the servers. Under managed video services called IPTV, we conducted experiments for an open-IPTV collaborative architecture between different operators. This model is analyzed in terms of CAPEX and OPEX costs inside the domestic sphere. Moreover, we introduced a dynamic way for optimizing the Minimum Spanning Tree (MST) for multicast IPTV service. In nomadic access, the static trees could be unable to provide the service in an efficient manner as the utilization of bandwidth increases towards the streaming points (roots of topologies). Finally, we study reliable security measures in video streaming based on hash chain methodology and propose a new algorithm. Then, we conduct comparisons between different ways used in achieving reliability of hash chains based on generic classifications

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8

Momma, Atsuhito 1966. "Value delivery through product-based service." Thesis, Massachusetts Institute of Technology, 2000. http://hdl.handle.net/1721.1/9223.

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Thesis (S.M.M.O.T.)--Massachusetts Institute of Technology, Sloan School of Management, Management of Technology Program, 2000.<br>Includes bibliographical references (leaf 69).<br>Products and services are two ways firms delivery value to customers. In some situations firms augment physical products with services related to that product. In other situations the service offered to customers is the primary offering and it is enabled by a product. This paper investigates enterprise resource planning (ERP) software tracking its evolution from predominantly a product with associated services to an offering as a service enabled by the software product. Frameworks have been developed to analyze service offerings. Two such frameworks capture causal relationships to customer value and customer satisfaction. This paper analyzes these frameworks and applies one of them to SAP R/3 ERP software as the offering evolved towards a more pure service offering (product-based). The paper then analyzes the sufficiency and appropriateness of one framework, the service profit chain, to the current offering of the SAP R/3 ERP application service provider (ASP) product, MySAP.com. Several additions are suggested to enhance the service profit chain model.<br>by Atsuhito Momma.<br>S.M.M.O.T.

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9

Minnie, Johan A. "Improving public service delivery through marketing." Thesis, Stellenbosch : Stellenbosch University, 2000. http://hdl.handle.net/10019.1/51798.

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Thesis (MPA)--Stellenbosch University, 2000.<br>ENGLISH ABSTRACT: The hypothesis explored in this thesis is that the application of marketing in the public sector will improve public service delivery. Three different areas of academic enquiry are examined in an effort to prove a beneficial relationship between marketing and public service delivery. These three areas are Public Management, Marketing, and Services Management. Certain challenges for improving service delivery are identified in each of these disciplines, and the current status of public sector marketing is described. The study is applied to the Cape Metropolitan Area, and specifically the Cape Metropolitan Council. This does however not rule out the application of the findings of the study to other areas. Additional to the normal literature study, research for the thesis involves personal interviews with public managers, and on-line questionnaires on the Internet and the Intranet of the Cape Metropolitan Council. Combining the results of the literature study and the physical research with the argument constructed in the thesis, it is found that many of the challenges identified in the three disciplines address each other, and that marketing can definitely prove useful as a tool with which to improve public service delivery. A model for marketing-oriented public service delivery is proposed.<br>AFRIKAANSE OPSOMMING: Die hipotese wat in hierdie tesis aangespreek word is dat die toepassing van bemarking in die openbare sektor sal meebring dat openbare dienslewering sal verbeter. Drie studievelde word verken om te bepaal of enige afleidings gemaak kan word oor die positiewe invloed van bemarking op dienslewering. Die drie studievelde is Openbare Bestuur, Bemarking, en Dienstebestuur. Sekere uitdagings om dienslewering te verbeter word in elke veld geïdentifiseer, en die huidige status van openbare bemarking word verduidelik. Die studie word toegepas op die Kaapse Metropolitaanse Gebied, met spesifieke verwysing na die Kaapse Metropolitaanse Raad. Die toepassing van die bevindings van die studie op ander gebiede word egter nie hierdeur uitgesluit nie. Bykomend tot die literatuurstudie word persoonlike onderhoude met openbare sektor bestuurders en vraelyste op die Internet en die Intranet van die Kaapse Metropolitaanse Raad as deel van die navorsingspoging gebruik. Deur die resultate van die navorsing en die literatuurstudie te vergelyk met die argument in die tesis, word dit bevind dat die uitdagings uit die verskillende velde mekaar aanvul. Dit word bevind dat bemarking aansienlik sal kan bydra tot die verbetering van dienslewering in die openbare sektor. 'n Model vir bemarkings-georiënteerde openbare dienslewering word voorgestel.

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Abousabea, Emad Mohamed Abd Elrahman. "Optimization algorithms for video service delivery." Thesis, Evry, Institut national des télécommunications, 2012. http://www.theses.fr/2012TELE0030/document.

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L'objectif de cette thèse est de fournir des algorithmes d'optimisation pour l'accès aux services vidéo qu’ils soient non-gérés (Internet TV) ou gérés (IPTV). Nous étudions des statistiques récentes concernant les services vidéo non-gérés comme YouTube et nous proposons des techniques d'optimisation appropriées qui pourraient améliorer l'accès aux fichiers vidéos et réduire le coût de cet accès. En outre, l’analyse des coûts joue un rôle important dans les décisions qui concernent la mise en cache des fichiers vidéos et celles liées au choix des périodes temporelles d'hébergement de ces fichiers sur les serveurs. En ce qui concerne les services vidéo gérés appelés IPTV, nous avons mené des expériences sur une architecture ouverte IPTV-collaboration entre différents opérateurs. Ce modèle est analysé selon un critère de coût d’investissement et d'exploitation à l'intérieur de la sphère domestique. En outre, nous avons introduit une solution d’optimisation dynamique de l'arbre « minimum spanning tree » (MST) pour le service IPTV multicast. Lors d’un accès nomade, les arbres statiques pourraient être incapables de fournir le service de manière efficace vu que l'utilisation de la bande passante augmente aux côté des points de streaming (racines de la topologie). Finalement, nous étudions des mesures de sécurité fiables en streaming vidéo basées sur la méthodologie de la chaîne de hachage et nous proposons un nouvel algorithme hybride. Nous effectuons des comparaisons entre les différentes manières utilisées dans la réalisation de la fiabilité des chaînes de hachage basées sur les classifications génériques<br>The aim of this thesis is to provide optimization algorithms for accessing video services either in unmanaged or managed ways. We study recent statistics about unmanaged video services like YouTube and propose suitable optimization techniques that could enhance files accessing and reduce their access costs. Moreover, this cost analysis plays an important role in decision making about video files caching and hosting periods on the servers. Under managed video services called IPTV, we conducted experiments for an open-IPTV collaborative architecture between different operators. This model is analyzed in terms of CAPEX and OPEX costs inside the domestic sphere. Moreover, we introduced a dynamic way for optimizing the Minimum Spanning Tree (MST) for multicast IPTV service. In nomadic access, the static trees could be unable to provide the service in an efficient manner as the utilization of bandwidth increases towards the streaming points (roots of topologies). Finally, we study reliable security measures in video streaming based on hash chain methodology and propose a new algorithm. Then, we conduct comparisons between different ways used in achieving reliability of hash chains based on generic classifications

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Mais fontes

Livros sobre o assunto "Service delivery"

1

Great Britain. Office of Government Commerce., ed. Service delivery. London: TSO, 2001.

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2

Office, Great Britain Cabinet, ed. Electronic service delivery of government services. [London]: Cabinet Office, 1999.

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3

DiGennaro Reed, Florence D., and Derek D. Reed, eds. Autism Service Delivery. New York, NY: Springer New York, 2015. http://dx.doi.org/10.1007/978-1-4939-2656-5.

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4

1941-, Miyazaki Hayao, ed. Kiki's delivery service. Bellevue, WA: Tokuma Pub., 1992.

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5

British Columbia Centre for Disease Control., ed. Service delivery plan. Victoria, B.C: Ministry of Health and Ministry Responsible for Seniors, 1997.

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6

1941-, Miyazaki Hayao, Oniki Yuji, Kadono Eiko, and Mapa Rina, eds. Kiki's delivery service. San Francisco: Viz Media, 2005.

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7

Great Britain. Office of Government Commerce., ed. Service delivery (OGC). London: Stationery Office, 2001.

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8

1941-, Miyazaki Hayao, Oniki Yuji, Kadono Eiko, and Mapa Rina, eds. Kiki's delivery service. San Francisco: Viz Media, 2006.

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9

1949-, Clark Graham, and Shulver Michael, eds. Service operations management: Improving service delivery. 4th ed. Harlow, England: Pearson, 2012.

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Johnston, Robert. Service operations management: Improving service delivery. 4th ed. Harlow, England: Pearson, 2012.

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Capítulos de livros sobre o assunto "Service delivery"

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Helo, Petri, Angappa Gunasekaran, and Anna Rymaszewska. "Service Delivery." In SpringerBriefs in Operations Management, 43–47. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-40430-1_6.

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Dryden, Windy. "Service Delivery." In Single-Session Therapy (SST), 49–51. 2nd ed. London: Routledge, 2023. http://dx.doi.org/10.4324/9781003386353-17.

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Hughes, Owen. "Service Delivery." In Public Management and Administration, 268–89. London: Macmillan Education UK, 2017. http://dx.doi.org/10.1057/978-1-137-56010-0_12.

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Linklater, Jonathon. "Service delivery." In Stammering Resources for Adults and Teenagers, 35–50. Abingdon, Oxon ; New York, NY : Routledge, 2020.: Routledge, 2020. http://dx.doi.org/10.4324/9780429263835-2.

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Ingle, Beverly Rudkin. "Designing Services and Service Delivery." In Design Thinking for Entrepreneurs and Small Businesses, 67–75. Berkeley, CA: Apress, 2013. http://dx.doi.org/10.1007/978-1-4302-6182-7_6.

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Bowers, Anne M. "Service Delivery Models." In Handbook of Intellectual Disabilities, 109–19. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-20843-1_7.

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Helo, Petri, Angappa Gunasekaran, and Anna Rymaszewska. "Managing Service Delivery." In SpringerBriefs in Operations Management, 49–56. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-40430-1_7.

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Odom, Samuel L. "Service Delivery Model." In Encyclopedia of Autism Spectrum Disorders, 2832–37. New York, NY: Springer New York, 2013. http://dx.doi.org/10.1007/978-1-4419-1698-3_944.

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Joaquin, M. Ernita. "Urban Service Delivery." In Managing the Sustainable City, 143–56. New York, NY : Routledge, 2017.: Routledge, 2017. http://dx.doi.org/10.4324/9781315717401-8.

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Kalolo, Albino, and Mwandu Kini Jiyenze. "Health Service Delivery." In Leadership and Governance in Primary Healthcare, 27–41. Boca Raton: CRC Press, 2023. http://dx.doi.org/10.1201/9781003346821-3.

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Trabalhos de conferências sobre o assunto "Service delivery"

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Andini, Dahlia, Ainur Fitri, Endang Mannan, and Muhammad Nurpratama. "Book Delivery Service as STIESIA Surabaya Library Service Innovation." In 3rd International Conference on Record and Library, 149–53. SCITEPRESS - Science and Technology Publications, 2018. http://dx.doi.org/10.5220/0008669500002300.

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Arends, Marlon, and Tendani Mawela. "Chatbot Adoption in Public Service Delivery." In 2024 International Conference on Computer and Applications (ICCA), 1–7. IEEE, 2024. https://doi.org/10.1109/icca62237.2024.10927776.

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"Service delivery." In Proceedings of UK Radiological Conference 2012. The British Institute of Radiology, 2012. http://dx.doi.org/10.1259/conf-pukrc.2012.9c.service-delivery.

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"Service Delivery." In Proceedings of UK Radiological Conference 2020. The British Institute of Radiology, 2020. http://dx.doi.org/10.1259/conf-pukrc.2020.posters-m-service-delivery.

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Kresnye, K. Cassie, Christopher Flynn Martin, and Patrick C. Shih. "Drone Delivery Service." In ACI'2020: Seventh International Conference on Animal-Computer Interaction. New York, NY, USA: ACM, 2020. http://dx.doi.org/10.1145/3446002.3446062.

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Weber, Ingo, Alistair Barros, Norman May, Jörg Hoffmann, and Tomasz Kaczmarek. "Composing Services for Third-party Service Delivery." In 2009 IEEE International Conference on Web Services (ICWS). IEEE, 2009. http://dx.doi.org/10.1109/icws.2009.85.

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"Service Delivery and Optimisation." In Proceedings of UK Radiological Conference 2019. The British Institute of Radiology, 2019. http://dx.doi.org/10.1259/conf-pukrc.2019.posters-service-delivery.

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Skačkauskienė, Ilona, and Jurga Vestertė. "Discourse on service modularity: investigating service delivery process." In Contemporary Issues in Business, Management and Economics Engineering. Vilnius Gediminas Technical University, 2019. http://dx.doi.org/10.3846/cibmee.2019.060.

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*E-mail: jurga.vesterte@vgtu.lt Abstract. Purpose – the purpose of this research is to determine aspects of the service delivery process what must be considered for modularisation. The aim is reached through (1) investigating the process construct; (2) describing and schematizing service delivery process through integration of customer and provider perspectives; (3) ascertaining the as-pects of the service delivery process modularisation. Research methodology – the article is built on an overview of the scientific literature dealing with the topic, using meth-ods of comparative analysis, systemic analysis, abstraction, synthesis, abductive reasoning. Findings – for achieving service modularisation, the service provider may apply standardisation and automation methods on three dimensions of service delivery process: (1) service offering; (2) parts of the service process that are managed by the provider; (3) organisational structure of the provider. Research limitations – the study examines the aspects of modularity only on the conceptual level. A natural extension of this research is an empirical investigation of the introduced approaches. Practical implications – the proposed approaches help practitioners in the decision-making process for a service delivery process modularisation. Originality/Value – the study approaches the modularisation of the service delivery process considering the customer and service provider perspectives and fills the gap in the literature on service modularisation management. Keywords: services; service modularity; service delivery process; service management.

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Lopes, Nuno Vasco, and Soumaya Ben Dhaou. "Public Service Delivery Framework." In ICEGOV '18: 11th International Conference on Theory and Practice of Electronic Governance. New York, NY, USA: ACM, 2018. http://dx.doi.org/10.1145/3209415.3209489.

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"Innovation in service delivery." In Proceedings of UK Radiological Conference 2013. The British Institute of Radiology, 2013. http://dx.doi.org/10.1259/conf-pukrc.2013.innovation.

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Relatórios de organizações sobre o assunto "Service delivery"

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Marshak, Ronni. Kinek Package Delivery Service. Boston, MA: Patricia Seybold Group, January 2010. http://dx.doi.org/10.1571/pp01-14-10cc.

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Herrera, Cristian, and Andy Oxman. Does integration of primary healthcare services improve healthcare delivery and outcomes? SUPPORT, 2017. http://dx.doi.org/10.30846/170411.

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Primary healthcare in many low- and middle-income countries is organised through vertical programmes for specific health problems such as tuberculosis control or childhood immunisation. Vertical programmes can help deliver particular technologies or services, but may lead to service duplication and fragmentation. To address such problems, the World Health Organization and other organizations promote integration, where inputs, delivery, management and organization of particular service functions are brought together. Integration may involve adding a service to an existing vertical programme or full integration of services within routine healthcare delivery.

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Herrera, Cristian, Andy Oxman, and Shaun Treweek. Does integration of primary healthcare services improve healthcare delivery and outcomes? SUPPORT, 2017. http://dx.doi.org/10.30846/1704112.

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Primary healthcare in many low- and middle-income countries is organised through vertical programmes for specific health problems such as tuberculosis control or childhood immunisation. Vertical programmes can help deliver particular technologies or services, but may lead to service duplication and fragmentation. To address such problems, the World Health Organization and other organizations promote integration, where inputs, delivery, management and organization of particular service functions are brought together. Integration may involve adding a service to an existing vertical programme or full integration of services within routine healthcare delivery.

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Salahodjaev, Rauf. Assessing Service Delivery in Rural Areas of Uzbekistan. TOSHKENT SHAHRIDAGI XALQARO VESTMINSTER UNIVERSITETI, June 2020. https://doi.org/10.70735/tnsm7297.

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This study assesses the quality of public service delivery in rural areas of Uzbekistan based on field visits to the following regions of Uzbekistan - Surkhandarya, Kashkadarya, Jizzakh, and Syrdarya. This study conducts a survey of 428 respondents at the Public Service Agency. The visitors were asked a range of questions and were offered a chance to submit recommendations to improve the services in the future. The econometric analysis offers first empirical results for the drivers of public service delivery quality in rural Uzbekistan

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Flumian, Maryantonett. Innovations in Public Services Delivery: Issue No. 6: The Management of Integrated Service Delivery: Lessons from Canada. Inter-American Development Bank, February 2018. http://dx.doi.org/10.18235/0001050.

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Idris, Iffat. Service Delivery Modalities in Protracted FCV Settings. Institute of Development Studies, January 2025. https://doi.org/10.19088/k4dd.2025.003.

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This review looks at modalities to deliver services in five sectors in fragile, conflict-affected and vulnerable (FCV) settings. The common challenge is how to bring about rapid delivery to meet pressing needs, without (further) undermining state systems. Modalities used were found to vary somewhat across the five sectors, e.g. some relying more on community participation, others on the private sector. However, in all five sectors a common focus in interventions considered to be effective was on: engaging local communities; working with community-based organizations; using public-private partnerships; keeping local/higher governments on board; and/or taking a systems approach. Ultimately, the challenges posed by each situation will be different, so the modality used will be context-specific.

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Moore, K. SMTP Service Extension for Delivery Status Notifications. RFC Editor, January 1996. http://dx.doi.org/10.17487/rfc1891.

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Carson, Jessica, and Marybeth Mattingly. Social Service Delivery in Two Rural Counties. University of New Hampshire Libraries, 2019. http://dx.doi.org/10.34051/p/2020.348.

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Wegand, John, Keith Lucas, Andrew Seelinger, Luke Davis, and Edgar Bellinger. Express Tool Delivery Service/Virtual Tool Crib. Fort Belvoir, VA: Defense Technical Information Center, January 2001. http://dx.doi.org/10.21236/ada389544.

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Garrison, James. Identifying and Defining Natural Service Delivery Systems. Portland State University Library, January 2000. http://dx.doi.org/10.15760/etd.1604.

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