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Статті в журналах з теми "Customer services Econometric models"
Adeinat, Iman, Naseem Al Rahahleh, and M. Ishaq Bhatti. "Customer satisfaction with Ijarah financing." Qualitative Research in Financial Markets 11, no. 2 (May 7, 2019): 227–43. http://dx.doi.org/10.1108/qrfm-03-2018-0029.
Повний текст джерелаKravtsova, Margarita V. "The Public Procurement and the Quality of Services: The Case of Moscow Hospitals." Economics of Contemporary Russia, no. 4 (December 31, 2020): 118–31. http://dx.doi.org/10.33293/1609-1442-2020-4(91)-118-131.
Повний текст джерелаGrieger, Marcus, and André Ludwig. "On the move towards customer-centric business models in the automotive industry - a conceptual reference framework of shared automotive service systems." Electronic Markets 29, no. 3 (December 4, 2018): 473–500. http://dx.doi.org/10.1007/s12525-018-0321-6.
Повний текст джерелаAnysiadou, Melpomeni. "Behavioral Analysis of Digital Banking Acceptance and Customer Satisfaction, in Greece." International Finance and Banking 8, no. 2 (September 19, 2021): 13. http://dx.doi.org/10.5296/ifb.v8i2.18769.
Повний текст джерелаAakash, Aakash, and Anu Gupta Aggarwal. "Measuring the Effect of EWOM Readability and Sentiment on Sales." International Journal of Business Analytics 7, no. 4 (October 2020): 24–42. http://dx.doi.org/10.4018/ijban.2020100103.
Повний текст джерелаDłubakowska-Puzio, Ewa K., Michał Karpuk, and Kamil Puzio. "Analysis of Tourism Service Quality in Kołobrzeg Region by Means of Time Series Models." Comparative Economic Research. Central and Eastern Europe 15, no. 4 (March 8, 2013): 31–44. http://dx.doi.org/10.2478/v10103-012-0024-8.
Повний текст джерелаVO, Lai Van, Huong Thi Thu LE, Danh Vinh LE, Minh Tuan PHUNG, Yi-Hsien WANG, and Fu-Ju YANG. "CUSTOMER SATISFACTION AND CORPORATE INVESTMENT POLICIES." Journal of Business Economics and Management 18, no. 2 (April 21, 2017): 202–23. http://dx.doi.org/10.3846/16111699.2017.1280845.
Повний текст джерелаSharma, Himanshu, and Anu G. Aggarwal. "What factors determine reviewer credibility?" Kybernetes 49, no. 10 (November 18, 2019): 2547–67. http://dx.doi.org/10.1108/k-08-2019-0537.
Повний текст джерелаAbdulquadri, Abdulazeez, Emmanuel Mogaji, Tai Anh Kieu, and Nguyen Phong Nguyen. "Digital transformation in financial services provision: a Nigerian perspective to the adoption of chatbot." Journal of Enterprising Communities: People and Places in the Global Economy 15, no. 2 (May 19, 2021): 258–81. http://dx.doi.org/10.1108/jec-06-2020-0126.
Повний текст джерелаMacDonald, Leo, Chris K. Anderson, and Rohit Verma. "Using revealed- and stated-preference customer choice models for making pricing decisions in services: An illustration from the hospitality industry." Journal of Revenue and Pricing Management 11, no. 2 (August 27, 2010): 160–74. http://dx.doi.org/10.1057/rpm.2010.21.
Повний текст джерелаДисертації з теми "Customer services Econometric models"
Lillis, Anne M. "Customer costing responsiveness - an analytical framework." Melbourne, Vic. : University of Melbourne, Dept. of Accounting and Business Information Systems, 2002. http://wff2.ecom.unimelb.edu.au/accwww/research/papers/0202%20ALillis&MAAbernethy.pdf.
Повний текст джерелаPanda, Lalitendu 1963. "An exploratory study of segmentation models and identifiers of customer propensity for third party logistics services." Thesis, Massachusetts Institute of Technology, 1999. http://hdl.handle.net/1721.1/80169.
Повний текст джерелаIliescu, Dan Cristian. "Customer based time-to-event models for cancellation behavior a revenue management integrated approach /." Diss., Atlanta, Ga. : Georgia Institute of Technology, 2008. http://hdl.handle.net/1853/26537.
Повний текст джерелаCommittee Chair: Dr. Laurie A. Garrow; Committee Member: Dr. John D. Leonard; Committee Member: Dr. Mark Ferguson; Committee Member: Dr. Michael D. Meyer; Committee Member: Dr. Patrick S. McCarthy. Part of the SMARTech Electronic Thesis and Dissertation Collection.
Xiong, Li. "Resilient Reputation and Trust Management: Models and Techniques." Diss., Georgia Institute of Technology, 2005. http://hdl.handle.net/1853/7483.
Повний текст джерелаBarreiros, Ana Teresa Figueiredo. "Os serviços intensivos em conhecimento em Portugal." Master's thesis, Instituto Superior de Economia e Gestão, 2006. http://hdl.handle.net/10400.5/4089.
Повний текст джерелаO sector terciário ocupa nas economias actuais um papel preponderante no desenvolvimento competitivo. Aqueles que o consideravam, no que respeita a inovação, como o sector vagaroso da economia, observaram o surgimento de um grupo de serviços com características semelhantes às das indústrias de alta tecnologia, com o privilégio de verificarem que, para além de inovadores, são também importantes elementos de interligação entre agentes económicos, permitindo quer a difusão quer a criação de novo conhecimento na economia. Esse grupo de serviços, que se denominou de serviços intensivos em conhecimento, tem vindo a desenvolver-se em Portugal, aproximando-se de forma gradual, ainda que com algum caminho a percorrer, de um conjunto de países mais avançados. Este desenvolvimento verificou-se, no entanto, de forma desigual ao nível de distribuição espacial, tendo-se identificado fenómenos de concentração regional em torno de algumas das regiões mais desenvolvidas: Grande Lisboa e Grande Porto. Condicionados pelas limitações estatísticas, procedeu-se ainda à estimação de modelos econométricos de dados seccionais, que com um carácter ainda muito exploratório, se verificou que o desempenho destes sectores em Portugal está essencialmente relacionado com fenómenos de qualificação de recursos humanos e da densidade destes sectores numa dada região.
The tertiary sector plays a lead role in the competitive development of contemporary economies. Innovation wise, those who originally considered it the economy's slowest sector, later recognised the emergence of an integrated group of services that shared similar characteristics with the high-tech industries, whereby in addition to being innovative, also became important bridging elements of economic factors, paving the way for the creation and distribution of new knowledge within the economies. Later known as Knowledge Intensive Business Services, this faction grew strongly in Portugal, gradually catching up - even if still in its infancy today - with other more advanced countries, however it soon became evident that it's geographic and spatial distribution was regionally disproportionate, tending to concentrate mostly around the more developed areas of Greater Lisbon and Greater Oporto. Restrictions imposed by statistical limitations lead to the development of cross-sectional econometric models and the information obtained from early exploratory phases estimated that the performance of these sectors in Portugal is still today intimately related to the categorisation of the human resources and the density of these sectors within a given region.
Naidoo, Pravine. "Isomorphism, institutional entrepreneurship and total quality management (TQM) : a case study in the implementation of quality management standards and excellence models in South African developmental local government." Thesis, Rhodes University, 2010. http://hdl.handle.net/10962/d1007141.
Повний текст джерела"Modeling customer lifetime value." 2000. http://library.cuhk.edu.hk/record=b5890153.
Повний текст джерелаThesis (M.Phil.)--Chinese University of Hong Kong, 2000.
Includes bibliographical references (leaves 100-104).
Abstracts in English and Chinese.
Chapter Chapter One --- Introduction --- p.1-6
Chapter Chapter Two --- Literature Review --- p.7-27
Chapter Chapter Three --- Conceptual Models --- p.28-66
Chapter Chapter Four --- Empirical Study --- p.67-85
Chapter Chapter Five --- Discussions and Conclusion --- p.86-99
Bibliography --- p.100 -104
Barata, Mariana Lopes. "Music Streaming Services: Understanding the drivers of customer purchase and intention to recommend these services." Master's thesis, 2021. http://hdl.handle.net/10362/123232.
Повний текст джерелаThe music industry has undergone strong changes in relation to its production, distribution and consumption habits, due to the exponential development of new technologies, namely streaming platforms. The fact that sales from physical copies continue to decline significantly made it mandatory for this industry to reinvent itself by introducing music streaming services as a key part of the development of its business. This study aims to understand the factors that influence the consumption of music through streaming platforms studying, particularly, the intention to purchase a paid version of a music streaming service and to recommend it. Therefore, an extension of the UTAUT2 model (version of the Unified Theory of Acceptance and Use of Technology, applied to the consumer side) was created. An online survey was used to collect data from 324 music streaming services users and the framework was tested using structural equation modelling (SEM). It also included in-depth semi-structured interviews in order to draw conclusions about the profile of the new music consumer. Our findings verify that habit, performance expectancy and price value play the most important role in influencing the intention to use a paid music streaming service. The intention to recommend these services was also confirmed. With this analysis, centred in UTAUT2 theory, we contribute with new insights about music streaming services consumer behaviour, providing several theoretical and practical implications to music streaming services providers.
"The effect of service encounter duration on the customers' evaluation of the service." 2000. http://library.cuhk.edu.hk/record=b5890504.
Повний текст джерелаThesis (M.Phil.)--Chinese University of Hong Kong, 2000.
Includes bibliographical references (leaves 69-76).
Abstracts in English and Chinese.
LIST OF ILLUSTRATION --- p.iv
LIST OF TABLES --- p.v
Chapter CHAPTER I - --- INTRODUCTION --- p.1
Chapter 1.0 --- Overview --- p.1
Chapter 1.1 --- The Rationale --- p.1
Chapter 1.2 --- The Purpose --- p.3
Chapter 1.3 --- Significance of This Study --- p.3
Chapter 1.4 --- Outline of This Paper --- p.4
Chapter CHAPTER II - --- REVIEW OF LITERATURE AND MODEL DEVELOPMENT --- p.5
Chapter 2.0 --- Overview --- p.5
Chapter 2.1 --- What is Service Encounter --- p.5
Chapter 2.2 --- The Role of Temporal Dimensions of Service Encounters --- p.8
Chapter 2.2.1 --- Duration and Frequency --- p.8
Chapter 2.3 --- The Conceptual Model --- p.11
Chapter 2.3.1 --- "The Causal Relations among Duration, Frequency and Authentic Understanding" --- p.17
Chapter 2.3.2 --- "The Causal Relations among Duration, Frequency and Perceived Familiarity" --- p.20
Chapter 2.3.3 --- "The Causal Relations among Duration, Frequency and Efficiency" --- p.21
Chapter 2.3.4 --- "The Causal Relations among Authentic Understanding, Familiarity, Efficiency and Service Evaluation" --- p.24
Chapter 2.3.5 --- Summary --- p.27
Chapter CHAPTER III - --- METHODOLOGY --- p.28
Chapter 3.0 --- Overview --- p.28
Chapter 3.1 --- Research Design --- p.28
Chapter 3.2 --- Manipulations --- p.29
Chapter 3.3 --- The Sample and the Sampling Procedure --- p.29
Chapter 3.3.1 --- The Sample --- p.29
Chapter 3.3.2 --- Sampling Procedure --- p.29
Chapter 3.4 --- Data Collection Procedures --- p.30
Chapter 3.5 --- Operationalization of Constructs --- p.31
Chapter 3.5.1 --- Service Evaluation (EVA) --- p.31
Chapter 3.5.2 --- Authentic Understanding (UN) --- p.32
Chapter 3.5.3 --- Perceived Familiarity (FAM) --- p.32
Chapter 3.5.4 --- Efficiency (EFF) --- p.32
Chapter 3.6 --- Data Analysis --- p.33
Chapter 3.6.1 --- Manipulation Checks --- p.33
Chapter 3.6.2 --- MANOVA analysis --- p.34
Chapter 3.6.3 --- MANOVA by Structural Equation Modeling --- p.34
Chapter 3.7 --- Research Activities --- p.36
Chapter 3.7.1 --- Pretest 1 --- p.36
Chapter 3.7.2 --- Pretest 2 --- p.38
Chapter 3.7.3 --- The Main Study --- p.39
Chapter 3.8 --- Summary --- p.39
Chapter CHAPTER IV - --- RESULTS AND DISCUSSION --- p.40
Chapter 4.0 --- Overview --- p.40
Chapter 4.1 --- Manipulation Check --- p.40
Chapter 4.2 --- MANOVA analysis --- p.40
Chapter 4.3 --- MANOVA by Structural Equation Modeling --- p.45
Chapter 4.3.1 --- Results --- p.47
Chapter 4.3.2 --- Model Evaluation --- p.51
Chapter 4.4 --- Discussion --- p.55
Chapter 4.5 --- Summary --- p.58
Chapter CHAPTER V - --- CONCLUSION --- p.59
Chapter 5.0 --- Overview --- p.59
Chapter 5.1 --- Summary of the Research --- p.59
Chapter 5.2 --- Contributions of the Study --- p.61
Chapter 5.2.1 --- The Theoretical Contributions --- p.61
Chapter 5.2.2 --- The Managerial Implications --- p.62
Chapter 5.3 --- The Limitations --- p.65
Chapter 5.4 --- Future Research --- p.67
Chapter 5.5 --- Summary --- p.68
THE REFERENCE --- p.69
Appendices --- p.77
Hsieh, Li-Ling, and 謝禮臨. "Affect the perceived value of information services in different service models generated on customer loyalty." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/80292163831825679633.
Повний текст джерела康寧大學
企業管理研究所
102
Cloud" is a familiar term in recent years, most of information technology , information technology and related industries , whether public or private sector , have to follow from the "cloud" trend, information services issues in this environment will make the cloud many changes. " Cloud services " is a kind of low-cost, high-efficiency mode of service companies in general , give customers the feeling of the scene with traditional services and telephone services in the course of the phase comparison service , in which , after all, is not the same at many purpose of this study to analyze the " cloud services " and " traditional service " considerations focus on whether the perceived value generated feelings will affect customer loyalty . This study focuses on the relationship between perceived value and customer loyalty explore information services traditional service models and cloud service model generated for the customer . The purpose of this study are as follows : First , understand the customer type and its regional characteristics. Second, understand the traditional service model for the relationship between perceived value and customer loyalty . Third, understand the cloud service model for the relationship between perceived value and customer loyalty . Fourth, explore the differences in perceptions of traditional customer service model and cloud service model . V. investigate the effect of perceived value generated feelings of loyalty . Sixth, the empirical relationship between the construction and service model , perceived value and loyalty. The research method was adopted random sampling survey to " Taiwan information service customer satisfaction survey " questionnaire as a research tool , and information technology in Taiwan has experience in business as an object, in northern, central , and southern areas of research, 300 is expected to be issued using analysis of variance, regression analysis and other methods studied. The main results are as follows : 1 contains the demographic variables of difference analysis ; variables due to regional differences , age , position, by industry , company size and level of education are significantly different ; 2 traditional service model and acceptance and loyalty cloud service model will vary, 3 The results of this study provide a reference for information services and information technology vendors and technical direction of R & D strategy .
Книги з теми "Customer services Econometric models"
Sharma, Dheeraj. Examining the influence of service quality on customer satisfaction and patronage intentions in convenience store industry. Ahmedabad: Indian Institute of Management, 2014.
Знайти повний текст джерелаBorenstein, Severin. How airlines market work...or do they?: Regulatory reform in the airline industry. Cambridge, MA: National Bureau of Economic Research, 2007.
Знайти повний текст джерелаBorenstein, Severin. How airlines market work...or do they?: Regulatory reform in the airline industry. Cambridge, Mass: National Bureau of Economic Research, 2007.
Знайти повний текст джерелаManheim, Bilhah. Nituaḥ ha-mifgash ben irgune sherut le-ven tsarkhanim: (kolel taḳtsir ʻIvri ṿe-Angli). [Tel Aviv]: Mekhon Goldah Meʾir le-ḥiḳre ʻavodah ṿe-ḥevrah, 1991.
Знайти повний текст джерелаPattanaik, Krushna Mohan. Challenges and prospects in the measurement of trade in services. Bangalore: Institute for Social and Economic Change, 2010.
Знайти повний текст джерелаWeber, Rolf. Vehicle Routing- und Scheduling-Probleme unter besonderer Berücksichtigung von Dial-a-Ride-Problemen. München: V. Florentz, 1985.
Знайти повний текст джерелаCalomiris, Charles W. Relationship banking and the pricing of financial services. Cambridge, Mass: National Bureau of Economic Research, 2006.
Знайти повний текст джерелаSagari, Silvia B. International trade in financial services. Washington, DC: Country Economics Dept., World Bank, 1989.
Знайти повний текст джерелаNechyba, Thomas J. Community choice and local public services: A discrete choice approach. Cambridge, MA: National Bureau of Economic Research, 1997.
Знайти повний текст джерелаZeithaml, Valarie A. Delivering quality service: Balancing customer perceptions and expectations. New York: Free Press, 1990.
Знайти повний текст джерелаЧастини книг з теми "Customer services Econometric models"
Faber, E., and H. Bouwman. "Balancing Customer and Network Value of Mobile Payment Services." In Mobile Service Innovation and Business Models, 191–203. Berlin, Heidelberg: Springer Berlin Heidelberg, 2008. http://dx.doi.org/10.1007/978-3-540-79238-3_10.
Повний текст джерелаDanivska, Vitalija, and Nora Johanne Klungseth. "Service management – focus on customer experience." In A Handbook of Management Theories and Models for Office Environments and Services, 205–19. London: Routledge, 2021. http://dx.doi.org/10.1201/9781003128786-18.
Повний текст джерелаBaida, Ziv, Jaap Gordijn, Hans Akkermans, Hanne Sæle, and Andrei Morch. "How E-Services Satisfy Customer Needs." In Electronic Services, 486–517. IGI Global, 2010. http://dx.doi.org/10.4018/978-1-61520-967-5.ch030.
Повний текст джерелаKumar, Raghvendra, Prasant Kumar Pattnaik, and Priyanka Pandey. "Big Data Optimization for Customer Discounts in Cloud Computing Environment." In Web Services, 1078–106. IGI Global, 2019. http://dx.doi.org/10.4018/978-1-5225-7501-6.ch057.
Повний текст джерелаYu, Liguo. "E-Commerce Models, Players, and Its Future." In Advances in Marketing, Customer Relationship Management, and E-Services, 193–204. IGI Global, 2019. http://dx.doi.org/10.4018/978-1-5225-7766-9.ch015.
Повний текст джерелаMarques, Joao Lourenço, Paulo Batista, Eduardo Anselmo Castro, and Arnab Bhattacharjee. "Housing Consumption." In Advances in Marketing, Customer Relationship Management, and E-Services, 265–85. IGI Global, 2020. http://dx.doi.org/10.4018/978-1-7998-3115-0.ch015.
Повний текст джерелаVeglio, Valerio. "Understanding Customers' Behaviour through Web Data Mining Models." In Advances in Marketing, Customer Relationship Management, and E-Services, 240–56. IGI Global, 2015. http://dx.doi.org/10.4018/978-1-4666-8353-2.ch014.
Повний текст джерелаSigala, Marianna. "Mass Customisation Models for Travel and Tourism Information e-Services." In Advancing the Service Sector with Evolving Technologies, 135–57. IGI Global, 2012. http://dx.doi.org/10.4018/978-1-4666-0044-7.ch009.
Повний текст джерелаGomathi Sankar, Jeganathan, Peter Valan, and M. S. Siranjeevi. "Various Models to Evaluate Quality in the Service Industry." In Digital Transformation and Innovative Services for Business and Learning, 181–94. IGI Global, 2020. http://dx.doi.org/10.4018/978-1-7998-5175-2.ch010.
Повний текст джерелаMoheb, Siavash, and Ali Golrokh. "The Impact of Social Business Strategies in Creating Empirical Social Business Models." In Advances in Marketing, Customer Relationship Management, and E-Services, 1–21. IGI Global, 2015. http://dx.doi.org/10.4018/978-1-4666-8586-4.ch001.
Повний текст джерелаТези доповідей конференцій з теми "Customer services Econometric models"
Salanova Grau, Josep Maria, and Miquel Estrada Romeu. "Social optimal shifts and fares of taxi services." In CIT2016. Congreso de Ingeniería del Transporte. Valencia: Universitat Politècnica València, 2016. http://dx.doi.org/10.4995/cit2016.2016.3254.
Повний текст джерелаRajapova, Madina. "E-Commerce Models for Trading Intellectual Products and Services in Knowledge Economy." In International Conference on Eurasian Economies. Eurasian Economists Association, 2018. http://dx.doi.org/10.36880/c10.02096.
Повний текст джерелаWassenaar, Henk Jan, Wei Chen, Jie Cheng, and Agus Sudjianto. "Enhancing Discrete Choice Demand Modeling for Decision-Based Design." In ASME 2003 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2003. http://dx.doi.org/10.1115/detc2003/dtm-48683.
Повний текст джерелаKurita, Yusuke, Koji Kimita, Kentaro Watanabe, and Yoshiki Shimomura. "Service Failure Effects Analysis Based on Customer Perspective." In ASME 2013 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2013. http://dx.doi.org/10.1115/detc2013-13663.
Повний текст джерелаAbrahamson, Shaun, David Wallace, Nicola Senin, and Nick Borland. "Integrated Engineering, Geometric, and Customer Modeling: LCD Projector Design Case Study." In ASME 1999 Design Engineering Technical Conferences. American Society of Mechanical Engineers, 1999. http://dx.doi.org/10.1115/detc99/cie-9084.
Повний текст джерелаZhou, Feng, and Jianxin (Roger) Jiao. "Quantification of Customer Perception on Airplane Cabin Lighting Design Based on Cumulative Prospect Theory." In ASME 2013 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2013. http://dx.doi.org/10.1115/detc2013-13624.
Повний текст джерелаKurita, Yusuke, Koji Kimita, and Yoshiki Shimomura. "A Service Failure Modes Identifying Method to Realize Highly Reliable Services." In ASME 2012 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2012. http://dx.doi.org/10.1115/detc2012-71237.
Повний текст джерелаRamsina, Snezhana. "Integration of Public and Private Aspects in Business Models 4.0 of the Tourism Market." In The Public/Private in Modern Civilization, the 22nd Russian Scientific-Practical Conference (with international participation) (Yekaterinburg, April 16-17, 2020). Liberal Arts University – University for Humanities, Yekaterinburg, 2020. http://dx.doi.org/10.35853/ufh-public/private-2020-58.
Повний текст джерелаForciniti, Carmen, Juan De Oña, Rocio De Oña, Laura Eboli, and Gabriella Mazzulla. "An Ordered Regression Model to Predict Transit Passengers’ Behavioural Intentions." In CIT2016. Congreso de Ingeniería del Transporte. Valencia: Universitat Politècnica València, 2016. http://dx.doi.org/10.4995/cit2016.2016.3199.
Повний текст джерелаChovanculiak, Marko, and Matúš Materna. "The impact of the COVID-19 pandemic on the business models of regular air carriers." In Práce a štúdie. University of Zilina, 2021. http://dx.doi.org/10.26552/pas.z.2021.2.14.
Повний текст джерелаЗвіти організацій з теми "Customer services Econometric models"
Building Profitable and Sustainable Community Owned Connectivity Networks. Academy of Science of South Africa (ASSAf), 2021. http://dx.doi.org/10.17159/assaf.2019/0065.
Повний текст джерела