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Статті в журналах з теми "Higher Education Performance (HEdPERF)"

Автор: Grafiati

Опубліковано: 3 червня 2025

Оновлено: 31 липня 2025

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1

Kusmaryadi, Ridho, and Budi Astuti. "ANALISIS KUALITAS LAYANAN HIGHER EDUCATION PERFORMANCE (HEedPERF) TERHADAP LOYALITAS MAHASISWA DI FAKULTAS 'X'." Jurnal Riset Manajemen Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Program Magister Manajemen 4, no. 1 (2019): 47–57. http://dx.doi.org/10.32477/jrm.v4i1.65.

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Анотація:

Education industry has been the subject of interest in the study, because the modern market today all companies and institutions are required to develop capacity and provide a flexible reaction to survive and develop capabilities advantage in the markets they serve. By understanding the variables of service quality and loyalty of students, not only can help educational organizations in managing its resources optimally as possible, but even more important is to maintain life so as to keep education, as well as building long-term relationships with their students.This study aims to determine the

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2

Khairul Anuar Bin Mohd Ali, Sulaiman Bin Mohammed Khalid, and Zafir Khan Bin Mohamed Makhbul. "Impact of Service Quality on Malaysian Polytechnic Sustainability Using Modified HEdPERF Model: An Empirical Study." Asia Proceedings of Social Sciences 7, no. 2 (2021): 159–63. http://dx.doi.org/10.31580/apss.v7i2.1799.

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Current literature in higher education service quality and organisational performance depicts that adequate application of modified HEdPERF (Higher Education PERFormance) in the organisation daily operation will generate high performance activities that subsequently will increase organisation performance. Although many previous investigations have studied the association between service quality and organisation performance in higher education, the role of modified HEdPERF education specific model as a critical factor for improving organisation performance among managers has been poorly discuss

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3

Tri, Le Dinh Minh, Tran Thi Hoang Lam, and Nguyen Quang Trang. "Service quality in higher education: Applying HEdPERF scale in Vietnamese universities." HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE - SOCIAL SCIENCES 11, no. 1 (2021): 101–15. http://dx.doi.org/10.46223/hcmcoujs.soci.en.11.1.1905.2021.

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As the higher education sector is more competitive and globalized, service quality and student satisfaction are increasingly essential and attract more attention. However, research on this topic usually employed general service models applied for the higher education context. This paper investigates the service quality in higher education by combining the HEdPERF model and the popular two-dimensional service quality model to link the general and context-focused perspective. Data were obtained from 335 respondents who are students in Vietnamese universities. Findings indicate the effects of fun

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4

Ardhyani, Ika Widya, and Moses Laksono Singgih. "PENGUKURAN KUALITAS LAYANAN DENGAN HIGHER EDUCATION PERFORMANCE (HEdPERF) DAN HIGHER EDUCATION SERVICE QUALITY (HiEdQUAL)." Teknika: Engineering and Sains Journal 1, no. 1 (2017): 25. http://dx.doi.org/10.51804/tesj.v1i1.65.25-32.

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Kualitas layanan merupakan kunci sukses dalam pemasaran dan bisnis strategi. Peningkatan kualitas layanan terhadap perguruan tinggi merupakan hal yang perlu mendapatkan prioritas, karena kualitas layanan berhubungan erat dengan peningkatan keuntungan kompetitif. UMAHA merupakan universitas swasta di Sidoarjo. Sejak didirikan tahun 1998 hingga 2015 animo masyarakat terhadap UMAHA terus mengalami peningkatan hal ini ditunjukkan dengan semakin meningkatnya jumlah mahasiswa yang mendaftar. Namun disisi lain masih terjadi keluhan-keluhan terhadap pelayanan akademik. Berdasarkan hal tersebut, maka p

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5

Ardhyani, Ika Widya, and Moses Laksono Singgih. "PENGUKURAN KUALITAS LAYANAN DENGAN HIGHER EDUCATION PERFORMANCE (HEdPERF) DAN HIGHER EDUCATION SERVICE QUALITY (HiEdQUAL)." Teknika : Engineering and Sains Journal 1, no. 1 (2017): 25–32. https://doi.org/10.5281/zenodo.1115987.

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Анотація:

Kualitas layanan merupakan kunci sukses dalam pemasaran dan bisnis strategi. Peningkatan kualitas layanan terhadap perguruan tinggi merupakan hal yang perlu mendapatkan prioritas, karena kualitas layanan berhubungan erat dengan peningkatan keuntungan kompetitif. UMAHA merupakan universitas swasta di Sidoarjo. Sejak didirikan tahun 1998 hingga 2015 animo masyarakat terhadap UMAHA terus mengalami peningkatan hal ini ditunjukkan dengan semakin meningkatnya jumlah mahasiswa yang mendaftar. Namun disisi lain masih terjadi keluhan-keluhan terhadap pelayanan akademik. Berdasarkan hal tersebut, maka p

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6

Wati, Linda, Surya Dharma, Purbo Jadmiko, and Titin Sugiarti. "MEASUREMENT OF HIGHER EDUCATION SERVIVE QUALITY USING HEDPERF AND HIEDQUAL IMPORTANCE PERFORMANCE ANALYSIS METHODS." Jurnal Apresiasi Ekonomi 12, no. 1 (2024): 1–9. http://dx.doi.org/10.31846/jae.v12i1.700.

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The image of a tertiary institution is indicated by the quality of service perceived by students because the quality of service can also reflect the academic and non-academic quality of a tertiary institution. There have been many studies focusing on measuring the quality of services in higher education (using the Serqual measurement), therefore, this study aims to measure quality services by combining other approaches, namely HEdPERF and HiEDQUAL. Bung Hatta University was used as the research object (n=370 students). The university was selected because it is a reputable private university wh

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7

Khalid, Sulaiman Mohammed, Khairul Anuar Mohd Ali, Zafir Khan Mohamed Makhbul, Mohd Helmi Ali, and Siti Daleela Mohd Wahid. "Exploring the Effects of a Modified Higher Education Performance Service Quality Model on Organisational Sustainability: The Case of Malaysian Polytechnics." Sustainability 13, no. 14 (2021): 8105. http://dx.doi.org/10.3390/su13148105.

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Higher education service quality and performance in technical and vocational education and training (TVET) is critical for developing human capital for economic survival; however, the effects of service quality on organisational performance are still unclear. Furthermore, neglecting employee soft factors and ignoring higher education-specific models have hindered efforts to develop a comprehensive model for service quality excellence in order to improve higher education performance for organisations. This study aims to assess higher education service quality based on a modified higher educatio

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8

Aslam, Saif, Naveed Ahmed, Maria Aslam, and Sufi Nouman Riaz. "Comparative Analysis of Service Quality Instruments: Evidence from Higher Education Sector of Pakistan." Bulletin of Business and Economics (BBE) 12, no. 3 (2023): 825–34. http://dx.doi.org/10.61506/01.00146.

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The aim of this paper is to compare five alternative models in terms of service quality in higher education institutions of Lahore, Pakistan. The current study used the five service quality models named Higher Education Performance (HEDPERF), Service Quality (SERVQUAL), Weighted SERVQUAL, Service Performance (SERVPERF) and Weighted SERVPERF to draw the inferences. Data was gathered from 400 students by utilizing the structured questionnaire from four universities of Lahore, Pakistan. Gathered data was then arranged in a consequential way and then five models were compared in terms of reliabili

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9

Alvarez Tay, Rosa Carolina. "Evaluación del nivel de satisfacción del estudiante respecto al servicio educativo bajo el enfoque del modelo HEdPERF en las universidades públicas que integran la Alianza Estratégica de la Universidad Peruana y que implementaron el mecanismo de licenciamiento." Industrial Data 24, no. 1 (2021): 23–47. http://dx.doi.org/10.15381/idata.v24i1.17749.

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El presente artículo tuvo como objetivo establecer el nivel de influencia del modelo HEdPERF (Higher Education Performance) en la satisfacción de los estudiantes, establecer el grado de influencia de cada una de las seis dimensiones que componen el Modelo HEdPERF en la satisfacción de los estudiantes y determinar cuál o cuáles de las seis dimensiones evaluadas del Modelo HEdPERF presentaban un nivel adecuado de la calidad percibida. La muestra del estudio estuvo comprendida por 1191 estudiantes pertenecientes a las tres universidades públicas socias de la Alianza Estratégica de la Universidad

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10

Ahmad, Tita Latifah, and Sherly Ayu Wardhani. "Analysis of Service Quality Measurement at Vocational Higher Education with the Higher Education Performance Method (HEdPERF) and Importance Performance Analysis (IPA)." IJIEM - Indonesian Journal of Industrial Engineering and Management 4, no. 2 (2023): 184. http://dx.doi.org/10.22441/ijiem.v4i2.20202.

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Анотація:

Higher Education Institutions (HEIs) need to possess and maintain a competitive advantage to effectively compete with other HEIs, and one of the ways to achieve this is by providing quality services. This study aims to measure service quality at Vocational Higher Education using the HEdPERF framework. The researchers add an indicator regarding an important aspect of vocational education. That is the alignment of the skills acquired by students during their internship with the actual job obtained, as a difference with other studies. The data analysis uses the IPA method. Out of the 47 indicator

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11

Rahmawati, Rahmawati, Sri Wahyuni, Johar Permana, and Cepi Triatna. "Analisis Kepentingan dan Kinerja Kualitas Pelayanan Universitas Almuslim dengan Model Higher Education Performance (HEdPERF)." EDUKATIF : JURNAL ILMU PENDIDIKAN 5, no. 6 (2023): 2680–88. http://dx.doi.org/10.31004/edukatif.v5i6.5650.

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Анотація:

Sangat penting bagi Universitas Almuslim sebagai salah satu perguruan tinggi swasta untuk meningkatkan kualitas pelayanan agar tetap dapat bertahan ditengah persaingan memperebutkan calon mahasiswa. Tujuan penelitian ini adalah teranalisisnya dimensi dan item pelayanan HEdPERF yang harus diprioritaskan oleh Universitas Almuslim dalam rangka meningkatkan kepuasan mahasiswa. Pendekatan penelitian adalah kuantitatif melalui metode survey dengan menyebarkan kuesioner melalui google form kepada 572 mahasiswa yang berasal dari 28 program studi dalam lingkup Universitas Almuslim pada Tahun Akademik 2

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12

Kapustina, Larisa, Natalia Izakova, and Elizaveta Makovkina. "Higher education services market: new trends in sustainable development." E3S Web of Conferences 208 (2020): 09016. http://dx.doi.org/10.1051/e3sconf/202020809016.

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Анотація:

The transfer of higher education to a distance format as a new trend has increased the relevance of research on the problems of assessing the quality of higher education services and its sustainable development in the post-pandemic period. The article proposes a methodological approach that includes the authors’ modified Higher Education PERFormance (HEdPERF) model and importance–performance analysis. Testing of the methodology for the Russian university showed its advantages that is a comprehensive assessment of the higher education service quality. The transition to a mixed model of higher e

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13

Nasir, Mohammad Dendi Abdul, Iffanna Fitrotul Aaidati, and Yenny Fitria Novitasari. "Pengaruh Kualitas Layanan terhadap Kepuasan dan Loyalitas Mahasiswa STAI Nurul Islam Mojokerto." Journal of Sharia Economics, Banking and Accounting 1, no. 2 (2024): 167–84. http://dx.doi.org/10.52620/jseba.v1i2.50.

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Perguruan tinggi sebagai bagian dari industri dituntut untuk memberikan kualitas layanan terbaik kepada mahasiswa. Hal tersebut memberi kesempatan untuk dilakukan penelitian ini dengan tujuan mengukur pengaruh kualitas layanan terhadap kepuasan dan loyalitas mahasiswa STAI Nurul Islam Mojokerto dengan Structural Equation Modeling (SEM) kepada 113 mahasiswa. Model kualitas layanan pendidikan tinggi yang digunakan dalam penelitian ini adalah Higher Education PERFormance (HEdPERF). HEdPERF yang terdiri dari lima dimensi yaitu aspek akademik, aspek non-akademik, reputasi, akses, dan masalah progra

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14

Khatani, Salman Ahmed, and Shams Hamid. "MANAGING SERVICE QUALITY IN HIGHER EDUCATION OF PAKISTAN: A PRAGMATIC MODEL FOR STUDENTS SATISFACTION (Empirical evidence to inform Public Policy)." Global Journal for Management and Administrative Sciences 1, no. 1 (2020): 25–41. http://dx.doi.org/10.46568/gjmas.v1i1.16.

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In higher education, the key resource for the achievement of institutional objectives is the enhancement of high-quality education and the highest level of student satisfaction. Quality assurance cultivates a successful education system in the country. Thus, this study observed the impact of “service quality dimensions on university student’s satisfaction through the framework of “HedPERF (higher education performance)”. The sample was purposively drawn from 300 university students of Karachi, and the data were analyzed by using “structural equation modelling (SEM)”. Additionally, significant

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15

Ahmad, Awaludin, and Ulin Nikmah. "PENGARUH HIGHER EDUCATION PERFORMANCE (HEDPERF) TERHADAP KEPUASAN MAHASISWA UNIVERSITAS SAINS AL QURAN (UNSIQ) JAWA TENGAH DI WONOSOBO." Jurnal Penelitian dan Pengabdian Kepada Masyarakat UNSIQ 4, no. 3 (2017): 246–53. http://dx.doi.org/10.32699/ppkm.v4i3.429.

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Анотація:

Penelitian ini dilakukan untuk mengetahui pengaruh kualitas layanan pendidikan tinggi terhadap kepuasan mahasiswa dengan menggunakan instrumen HEDPERF (Higher Education Performance). Data penelitian didapatkan dari 100 responden yang berstatus sebagai mahasiswa aktif Universitas Sains Al- Quran (UNSIQ) Jawa Tengah di Wonosobo tahun 2016. Metode analisis yang digunakan adalah analisis regresi linier berganda untuk mengetahui pengaruh variabel bebas terhadap variabel terikat. Variabel bebas yang digunakan dalam penelitian ini yakni Non-Academic Aspects, Academic Aspect, Reputations, Access Dan P

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16

Susilowati, Enik, Lely Indah Mindarti, and Tjahjanulin Domai. "Pengaruh Kualitas Layanan terhadap Kepuasan Mahasiswa dengan Pendekatan Higher Education Performance (HedPERF) di Jurusan Arsitektur Fakultas Teknik Universitas Brawijaya." Jurnal Ilmiah Administrasi Publik 8, no. 2 (2022): 225–30. http://dx.doi.org/10.21776/ub.jiap.2022.008.02.12.

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This purpose of this study was to determine the effect of service quality on student satisfaction in Department of Architecture, Faculty of Engineering, Brawijaya University Malang. The research used a Higher Education Performance (HedPERF) measurement scale. The dimensions of service quality used in this study are the theory of Abdullah (2006a & 2006b) which consists of Non-Academic, Academic, Reputation, Access and Program Issues. The research method used quantitative method with associative approaches. The research utilized questionnaire surveys with Probability Sampling techniques and

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17

Purwanto, Yuli, Wawan Prawono, and Ratri Wandha Kirana. "Analisa Kualitas Pelayanan di Departemen Teknik Kimia Industri, Fakultas Vokasi ITS Surabaya dalam perspektif Higher Education Performance (HEdPerf)." Jurnal Sosial Humaniora 15, no. 1 (2022): 52. http://dx.doi.org/10.12962/j24433527.v15i1.11416.

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18

Saputra, Fachri Eka. "REKONSEPTUALISASI KONSTRUK KUALITAS LAYANAN SPESIFIK PADA KONTEKS PERGURUAN TINGGI." Managament Insight: Jurnal Ilmiah Manajemen 15, no. 1 (2020): 49–64. http://dx.doi.org/10.33369/insight.15.1.49-64.

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This study aims to reexamine the scale of service quality measurement that refers to multi-dimensional concepts. This type of research is quantitative descriptive research. This research is a quantitative research. Sampling in this study was carried out randomly by using probability sampling with a stratified random sampling technique in obtaining information from respondents. The number of samples used was 200 people in each department in the Economic and Business Faculty, University of Bengkulu. The results showed that service quality can be classified into 6 factors. These factors consist o

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19

Anahita, Ghanad, and Hussin Sufean. "An Evaluation of the Quality of Premier Universities' Services and Facilities in Malaysia." INTERNATIONAL JOURNAL OF MULTIDISCIPLINARY RESEARCH AND ANALYSIS 05, no. 06 (2022): 1207–18. https://doi.org/10.5281/zenodo.6610547.

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Education has a critical role in realizing Malaysia's aspirations to be a developed country in the world. Empirical research was completed to evaluate and assess the fundamental aspects of the quality of services and facilities of premier universities (world-ranked) in the Klang Valley, Malaysia, particularly in terms of non-academic aspects, academic aspects, reliability/access, empathy/understanding, reputation, and program issues. This research employed Firdaus Abdullah (2006) Higher Education Performance (HedPerf) instrument because service quality has a substantial influence on studen

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20

Kusmaryadi, Ridho, and Budi Astuti. "Analisis Kualitas Layanan Higher Education Perfomance (HedPerf) Terhadap Loyatias Mahasiswa Di Fakultas ‘X’." Jurnal Riset Manajemen Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Program Magister Manajemen 4, no. 1 (2017): 47–57. http://dx.doi.org/10.32477/jrm.v4i1.190.

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Анотація:

Education industry has been the subject of interest in the study, because the modern market today all companies and institutions are required to develop capacity and provide a flexible reaction to survive and develop capabilities advantage in the markets they serve. By understanding the variables of service quality and loyalty of students, not only can help educational organizations in managing its resources optimally as possible, but even more important is to maintain life so as to keep education, as well as building long-term relationships with their students.This study aims to determine the

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21

Kusyana, Dewa Nyoman Benni, Putu Atim Purwaningrat, and Milla Permata Sunny. "Peran Kualitas Layanan Dalam Menciptakan Loyalitas Mahasiswa." WIDYA MANAJEMEN 2, no. 1 (2020): 10–27. http://dx.doi.org/10.32795/widyamanajemen.v2i1.546.

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Quality of service plays an important role in the world of education, especially higher education, although there is still debate about the position of students as customers, but it is believed that the quality of service in higher education plays an important role in ensuring the survival of a university. The purpose of this study was to determine the effect of higher education service quality on the satisfaction and loyalty of FEBP UNHI students. The model of higher education service quality used in this study is HEdPERF which consists of five dimensions namely academic aspects, non-academic

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22

Silva, Danilo Soares, Gustavo Hermínio Salati Marcondes de Moraes, Ieda Kanashiro Makiya, and Francisco Ignácio Giocondo Cesar. "Measurement of perceived service quality in higher education institutions." Quality Assurance in Education 25, no. 4 (2017): 415–39. http://dx.doi.org/10.1108/qae-10-2016-0058.

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Purpose This study aims to find evidence of the HEdPERF scale use for measuring the perceived service quality from the perspective of students in higher education institutions (HEIs) worldwide. Design/methodology/approach A systematic review of the literature was conducted to find evidence of the scale use in articles published between January 2005 and May 2017, according to databases Emerald, SciELO, Scopus, Web of Science, and Wiley Online Library. The articles were searched on the databases on Jun 17, 2017 and at the end of the selection of articles, were kept 12 distinct documents. Finding

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23

Ali, Faizan, Yuan Zhou, Kashif Hussain, Pradeep Kumar Nair, and Neethiahnanthan Ari Ragavan. "Does higher education service quality effect student satisfaction, image and loyalty?" Quality Assurance in Education 24, no. 1 (2016): 70–94. http://dx.doi.org/10.1108/qae-02-2014-0008.

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Purpose – The purpose of this study is to investigate the effect of Malaysian public universities’ service quality on international student satisfaction, institutional image and loyalty. Design/methodology/approach – A total number of 400 questionnaires were distributed to international students, selected using convenience sampling technique, at three public Malaysian university campuses in Kuala Lumpur. Of this, 241 were deemed fit for analysis (60 per cent response rate). Partial Least Squares Structural Equation Modeling was used to analyze the collected data, assess the model and test hypo

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24

Abdullah, Firdaus. "Measuring service quality in higher education: HEdPERF versus SERVPERF." Marketing Intelligence & Planning 24, no. 1 (2006): 31–47. http://dx.doi.org/10.1108/02634500610641543.

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Binh, Dao Thanh, Ngoc Tran Thi Bich, Nguyen Hoang Lan, Trinh Thu Thuy, Galina Barysheva, and Lam Tran Si. "Quality Assessment of the Blended Learning in Higher Education Using the Modified HEdPERF Instrument." Emerging Science Journal 9 (May 20, 2025): 56–76. https://doi.org/10.28991/esj-2025-sied1-04.

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Анотація:

The objective of this study is to introduce the HEdPERF instrument as a means to objectively assess the impact of various factors on the quality of blended learning, particularly focusing on student satisfaction. In the study, both quantitative and qualitative methods were utilized to analyze the results of the survey conducted online with 662 students and face-to-face interviews with 180 students from different faculties at Hanoi University of Science and Technology, covering students from their first to fifth years. The results show that factors including Academic and Non-Academic aspects, I

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Icli, G. E., and N. K. Anil. "The HEDQUAL scale: A new measurement scale of service quality for MBA programs in higher education." South African Journal of Business Management 45, no. 3 (2014): 31–43. http://dx.doi.org/10.4102/sajbm.v45i3.129.

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Анотація:

HEdPERF is the most developed scale in the literature to measure service quality in higher education. However, HEdPERF is designed to measure service quality at university level (macro level) as a generic measurement instrument. Students’ expectations regarding education show differences as levels of education at universities (MBA, PhD) vary. Thus, in order to measure the quality of education at different levels, a new scale is required to meet the needs of that particular level (MBA). The purpose of this study was to develop and validate HEDQUAL, a new measurement scale of service quality spe

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Omar Ali, Siti Rapidah, Nor Alesha Md Shariff, Nur Shafini Mohd Said, and Khalid Amin Mat. "The Effects of Service Quality Dimensions on Students’ Satisfaction: HEDPERF Model Adoption." Jurnal Intelek 15, no. 1 (2020): 69–76. http://dx.doi.org/10.24191/ji.v15i1.269.

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Service quality has become one of the greatest imperative factors of students’ satisfaction in higher education industry these days. As the education sector is primarily considered service providing establishment, the service quality aspects are the key to sustainable competitive advantage. This study aims to determine the relationship between service quality aspects namely academic aspects, non- academic aspects and reputation towards students’ satisfaction. The HEDPERF model was used as a research framework. A set of 265 questionnaires were distributed to the undergraduate students in a publ

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Abdullah, Firdaus. "The development of HEdPERF: a new measuring instrument of service quality for the higher education sector." International Journal of Consumer Studies 30, no. 6 (2006): 569–81. http://dx.doi.org/10.1111/j.1470-6431.2005.00480.x.

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Gürbüz, Esen, and Muhammet Bayraktar. "The assessment of service quality effect in higher education sector on satisfaction, suggestion, and behavioral intention of university students: The case of Turkey." Tuning Journal for Higher Education 10, no. 2 (2023): 69–103. http://dx.doi.org/10.18543/tjhe.2403.

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Анотація:

The number of enterprises in the service sector is increasing with the time and the market for service sector is expanding. Universities as higher education institutions were affected by these developments in the service sector and have included providing quality service to their internal and external stakeholders as their top priority. Providing quality service in a university affects the satisfaction of students, who are among the most important stakeholders, their intention to suggest university to potential students and to visit after graduation. Hedperf scale was used to measure the servi

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Puan Rachmadhani, Almira, Naniek Utami Handayani, Mochammad Agung Wibowo, Ratna Purwaningsih, and Hery Suliantoro. "Factor identification of higher education choice to enhance brand awareness of state university." MATEC Web of Conferences 154 (2018): 01051. http://dx.doi.org/10.1051/matecconf/201815401051.

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The commercialization of higher education through the concept of Perguruan Tinggi Negeri Berbadan Hukum (PTN-BH) has led the higher competition among State University and Private University. It becomes a threat and challenge faced by State University in recruiting new students. A clearer understanding of why and how students choose universities is needed to develop the brand awareness enhancement strategies of State University. This paper aims to identify the factors that influence student’s decision of university choice, without regarding the individual aspects. The Deplhi technique is used a

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Dr., Hany Mamdouh Selim, Majdi Khaleeli Dr., and Latha Krishnadas Dr. "The Effect of Service Quality on Internal Stakeholder's Satisfaction: Evidence from Private Higher Education Institutions in UAE." Journal of Economics, Finance And Management Studies 5, no. 01 (2022): 111–18. https://doi.org/10.47191/jefms/v5-i1-14.

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Higher education is considered as the shield of the nations and the benchmark of progress, it is essential for it to be sustainable and to have continuous development. Private Higher Education plays a key role in the UAE, attracting many students. There is a great competition between these institutions in terms of providing the appropriate educational services, to win and satisfy the stakeholders. Undoubtedly, the satisfaction of stakeholders with the quality of educational services provided is the primary concern of any educational institution. The focus on the student takes special. However,

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Jadrić, Ivana, Morana Koludrović, and Ina Reić Ercegovac. "Students’ Psychological Needs and Satisfaction with Their Academic Studies: The Mediating Role of the Perceived Quality of Higher Education Institutions." Social Sciences 14, no. 4 (2025): 237. https://doi.org/10.3390/socsci14040237.

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This research aimed to investigate the relationship between students’ perceptions of the quality of different aspects of higher education institutions, satisfaction of their psychological needs, and satisfaction with their studies at the higher education institution in question. This research involved 404 students of humanities, social sciences, and interdisciplinary studies. A Croatian version of the HedPERF Scale was used to examine the perceived level of quality of the higher education institution and the Basic Psychological Needs in the Academic Context Scale to check if students’ basic ps

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Bartolo, Romain Patrick, and Hasan Tınmaz. "Service quality in higher education: A literature review." Journal for the Education of Gifted Young Scientists 12, no. 3 (2024): 119–35. http://dx.doi.org/10.17478/jegys.1518891.

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In a time where the student experience increasingly mirrors a customer-centric approach, universities are tasked with fulfilling the role of comprehensive educational service providers. This paper presents a comprehensive literature review on service quality in higher education, focusing on various generic and industry-specific scales. The primary objective of this article is to analyse and compare prominent measurement scales such as SERVQUAL, SERVPERF, HEdPERF, UnivQual, and HiEduQual. Each scale is defined according to its original literature and provides a foundational understanding of the

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Galeeva, Railya B. "SERVQUAL application and adaptation for educational service quality assessments in Russian higher education." Quality Assurance in Education 24, no. 3 (2016): 329–48. http://dx.doi.org/10.1108/qae-06-2015-0024.

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Purpose The purpose of this study is to demonstrate an adaptation of the SERVQUAL survey method for measuring the quality of higher educational services in a Russian university context. We use a new analysis and a graphical technique for presentation of results. Design/methodology/approach The methodology of this research follows the classic SERVQUAL method in terms of data acquisition but provides a new approach for data analysis and presentation of findings. The technique is intended to improve upon the original method by including an importance-quality analysis grid and extending it with an

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Worgan, Pat. "Focus on Higher Education Performance Indicators in Higher Education." Management in Education 4, no. 2 (1990): 9–10. http://dx.doi.org/10.1177/089202069000400204.

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Dougherty, Kevin J., Sosanya M. Jones, Hana Lahr, Rebecca S. Natow, Lara Pheatt, and Vikash Reddy. "Performance Funding for Higher Education." ANNALS of the American Academy of Political and Social Science 655, no. 1 (2014): 163–84. http://dx.doi.org/10.1177/0002716214541042.

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Since the 1970s, federal and state policy-makers have become increasingly concerned with improving higher education performance. In this quest, state performance funding for higher education has become widely used. As of June 2014, twenty-six states were operating performance funding programs and four more have programs awaiting implementation. This article reviews the forms, extent, origins, implementation, impacts (intended and unintended), and policy prospects of performance funding. Performance funding has become quite widespread with formidable political support, yet it has also experienc

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Atkinson-Grosjean, Janet, and Garnet Grosjean. "Performance Models in Higher Education." education policy analysis archives 8 (June 29, 2000): 30. http://dx.doi.org/10.14507/epaa.v8n30.2000.

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Higher education (HE) administrators worldwide are responding to performance-based state agendas for public institutions. Largely ideologically-driven, this international fixation on performance is also advanced by the operation of isomorphic forces within HE's institutional field. Despite broad agreements on the validity of performance goals, there is no "one best" model or predictable set of consequences. Context matters. Responses are conditioned by each nation's historical and cultural institutional legacy. To derive a generalized set of consequences, issues, and impacts, we used a compara

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Cave, Martin, Maurice Kogan, and Stephen Hanney. "Performance measurement in higher education." Public Money & Management 9, no. 1 (1989): 11–16. http://dx.doi.org/10.1080/09540968909387519.

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Ball, Robert, and Jalil Halwachi. "Performance indicators in higher education." Higher Education 16, no. 4 (1987): 393–405. http://dx.doi.org/10.1007/bf00129112.

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Sarrico, Cláudia S. "On Performance in Higher Education: Towards performance governance." Tertiary Education and Management 16, no. 2 (2010): 145–58. http://dx.doi.org/10.1080/13583881003775401.

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Vukšić, Vesna Bosilj, Mirjana Pejić Bach, and Katarina Tomičić-Pupek. "Process Performance Management in Higher Education." International Journal of Engineering Business Management 6 (January 2014): 11. http://dx.doi.org/10.5772/58680.

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Wahyudin, Uyu, Ridwan El Hariri, and Deni Darmawan. "Developing Image of Higher Education Performance." International Journal of Communications, Network and System Sciences 06, no. 09 (2013): 407–13. http://dx.doi.org/10.4236/ijcns.2013.69044.

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Carson, Bryan M. "Assessing Organizational Performance in Higher Education." International Journal of Educational Advancement 7, no. 4 (2007): 343–45. http://dx.doi.org/10.1057/palgrave.ijea.2150075.

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Morgan, Steve. "PERFORMANCE ASSESSMENT IN HIGHER EDUCATION LIBRARIES." Library Management 14, no. 5 (1993): 35–42. http://dx.doi.org/10.1108/01435129310019722.

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Emmanuel, Narbeth R. "Assessing Organizational Performance in Higher Education." Journal of College Student Development 48, no. 5 (2007): 610–12. http://dx.doi.org/10.1353/csd.2007.0052.

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Zlate, Stefania, and Gabriel Cucui. "Motivation and Performance in Higher Education." Procedia - Social and Behavioral Sciences 180 (May 2015): 468–76. http://dx.doi.org/10.1016/j.sbspro.2015.02.146.

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Cave, Martin, Steve Hanney, and Mary Henkel. "Performance measurement in higher education—revisited." Public Money & Management 15, no. 4 (1995): 17–23. http://dx.doi.org/10.1080/09540969509387890.

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Blankenberger, Bob, and Alan Phillips. "Performance Funding in Illinois Higher Education." Educational Policy 30, no. 6 (2016): 884–915. http://dx.doi.org/10.1177/0895904814556748.

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Vasileios, Apostolidis, Kalogeropoulos Kleomenis, Stathopoulos Nikolaos, et al. "Mapping student performance towards higher education." Mapping student performance towards higher education 3, no. 6 (2021): 54–59. https://doi.org/10.5281/zenodo.5773941.

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Student performance and consequently the access to higher education have been a means of improving the social status of individuals, while it was believed that the issues related to the reproduction of caste and social inequalities in Greece could be addressed. The study of access to tertiary education in Greece is the subject of this research work. At the end of the last class of the high school, i.e., the upper secondary school, general examinations are carried out in our country which, lead to some University Department. This work is intended to highlight the geographical dimension of the p

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Moss-Zobel, Anthony. "Neuropedagogy in Higher Education." ARPHA Conference Abstracts 7 (July 4, 2024): e129736. https://doi.org/10.3897/aca.7.e129736.

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The convergence of neuroscience and pedagogy, known as neuroeducation, has sparked significant interest in the field of education since US President George Bush declared the 1990s to be 'The Decade of the Brain'. The purpose of this study is to look into worldwide higher education educators' and administrators' opinions, needs, and potential performance consequences for neuroeducation. The study goes into the complex link between neuroscience research and educational practices.The education community is keen to acquire the neuroscience findings transfer into neuro-methodologies and neuro-didac

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