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Статті в журналах з теми "Service to health"

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Автор: Grafiati

Опубліковано: 20 червня 2021

Оновлено: 17 лютого 2022

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1

Chien, Shih-Ying, Ming-Chuen Chuang, and I.-Ping Chen. "Identifying Service Needs from the Perspective of Service Providers—A Qualitative Study." Health 11, no. 05 (2019): 489–500. http://dx.doi.org/10.4236/health.2019.115042.

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2

Bell, Louise. "Developing service quality in mental health services." International Journal of Health Care Quality Assurance 17, no. 7 (December 2004): 401–6. http://dx.doi.org/10.1108/09526860410563212.

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3

Johnson, Anne. "First impressions: towards becoming a health-literate health service." Australian Health Review 38, no. 2 (2014): 190. http://dx.doi.org/10.1071/ah13194.

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A ‘health-literate organisation’ recognises that miscommunication is very common and can negatively affect consumer care and outcomes, and makes it easier for people to navigate, understand, and use health information and services. This paper reports on the First Impressions Activities conducted by consumers to assess aspects of the literacy environment of a rural health service. The First Impressions Activities consists of three tools to assist health services to begin to consider some of the characteristics of their organisation that help and hinder a consumer’s ability to physically navigate their way to and about the health service. The results show that navigation to and within the rural health service was made more complex due to lack of information, difficulty finding information, inconsistent terminology used in signage, missing signage, signage obscured by foliage, and incorrect signage. What is known about the topic? The environment of a health service represents the health literacy expectations, preferences and skills of those providing health information and services. What does this paper add? This case study offers insight into the literacy demands placed on consumers, as well as an effective tool to assess aspects of those health literacy demands. What are the implications for practitioners? Health services can use the First Impressions Activities to actively engage consumers in the assessment of their first impressions of the health service shaped by a phone call, a visit to the website and a walk to the entrance and to different destinations. These activities can assist a health service to begin to examine the navigation of the service through ‘fresh eyes’, using a structured process to identify ways to decrease the health literacy demands on consumers.

4

Holehouse, Kelly, Karen Oliver, Gillian Rawlinson, and Hazel Roddam. "Collaborative service delivery to address public health issues within a musculoskeletal setting: evaluation of the Healthy Mind, Healthy Body project." International Journal of Therapy and Rehabilitation 26, no. 11 (November 2, 2019): 1–15. http://dx.doi.org/10.12968/ijtr.2018.00196.

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Background/Aims There is a need for greater focus on public health and its impact on musculoskeletal conditions within healthcare delivery. Physiotherapists are well positioned to support this. Outpatient physiotherapy musculoskeletal services traditionally focus on rehabilitation and physical exercise, yet many service users require support to improve both their mental and physical health. This innovative service improvement aimed to embed integrated health promotion within musculoskeletal physiotherapy service delivery. Methods A physiotherapy-led multidisciplinary team introduced patients to other community-based support services to address wider health needs. Results Service evaluation demonstrated a high uptake of self-referral to community services, validating the potential benefit for musculoskeletal condition management. Positive patient feedback indicates that patients valued the service and were well-supported to engage with health improvement. Conclusions Musculoskeletal physiotherapy services need to consider the wider aspects of health, putting public health at the heart of musculoskeletal service delivery.

5

Bramesfeld, A., and C. Stegbauer. "Assessing the performance of mental health service facilities for meeting patient priorities and health service responsiveness." Epidemiology and Psychiatric Sciences 25, no. 5 (May 25, 2016): 417–21. http://dx.doi.org/10.1017/s2045796016000354.

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The World Health Organisation has defined health service responsiveness as one of the key-objectives of health systems. Health service responsiveness relates to the ability to respond to service users’ legitimate expectations on non-medical issues when coming into contact with the services of a healthcare system. It is defined by the areas showing respect for persons and patient orientation. Health service responsiveness is particularly relevant to mental health services, due to the specific vulnerability of mental health patients but also because it matches what mental health patients consider as good quality of care as well as their priorities when seeking healthcare. As (mental) health service responsiveness applies equally to all concerned services it would be suitable as a universal indicator for the quality of services’ performance. However, performance monitoring programs in mental healthcare rarely assess health service performance with respect to meeting patient priorities. This is in part due of patient priorities as an outcome being underrepresented in studies that evaluate service provision. The lack of studies using patient priorities as outcomes transmits into evidence based guidelines and subsequently, into underrepresentation of patient priorities in performance monitoring. Possible ways out of this situation include more intervention studies using patient priorities as outcome, considering evidence from qualitative studies in guideline development and developing performance monitoring programs along the patient pathway and on key-points of relevance for service quality from a patient perspective.

6

Gazibara, Tatjana. "Registration of Health Data: A Gold Mine for Research about Health Service Utilization." Central European Journal of Paediatrics 16, no. 2 (November 21, 2020): 200–201. http://dx.doi.org/10.5457/p2005-114.277.

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7

Heavens, David, Joanne Hodgekins, Rebecca Lower, Joanne Spauls, Benjamin Carroll, Brioney Gee, Timothy Clarke, and Jonathan Wilson. "Service user experience of the Norfolk youth service." Mental Health Review Journal 25, no. 1 (February 28, 2020): 85–98. http://dx.doi.org/10.1108/mhrj-03-2019-0008.

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Purpose There is an international drive to improve mental health services for young people. This study aims to investigate service user experience of a youth mental health service in Norfolk, UK. In addition to suggesting improvements to this service, recommendations are made for the development of youth mental health services in general. Design/methodology/approach A mixed-methods approach was used. Quantitative data from satisfaction questionnaires were analysed using descriptive statistics and compared between two time points. A semi-structured interview was used to generate qualitative data. Thematic analysis was used to identify themes in the interview transcripts and triangulation was used to synthesise quantitative and qualitative data. Findings Service users appeared satisfied with the service. Significant improvements in satisfaction were found between two time points. Qualitative analysis identified three main themes that were important to service users, including support, information and personhood. Practical implications Recommendations for the development of youth mental health services are provided. Although these are based on findings from the Norfolk youth service, they are likely to apply to other mental health services for young people. Originality/value Mental health care for young people requires significant improvement. The Norfolk youth service is one of the first services of its kind in the UK. The findings from this study might be helpful to consider in the development of youth mental health services across the world.

8

Hutchinson, Gerard, Catherine Gilvarry, and Thomas A. Fahy. "Profile of service users attending a voluntary mental health sector service." Psychiatric Bulletin 24, no. 7 (July 2000): 251–54. http://dx.doi.org/10.1192/pb.24.7.251.

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Aims and MethodVery little research has been undertaken to characterise the service user groups served by the voluntary sector mental health services in Britain. In view of the high reported cases of dissatisfaction with the statutory mental health services in the population of Caribbean origin in Britain, we sought to compare the male service users attending a voluntary sector service in Brixton, South London with those attending a service run by the mental health hospital for that catchment area. The service users and their case workers were interviewed and their case notes reviewed to obtain demographic information such as employment and forensic history and contact with other services. They were also assessed using the Global Assessment of Functioning (GAF) and the Camberwell Assessment of Need (CAN).ResultsThe service users attending the voluntary sector were significantly more disadvantaged in the areas of unemployment and contact with other health services particularly general practitioners. They had significantly lower scores on the GAF and had more unmet needs on the CAN, including numeracy and literacy skills. Both patient groups, however, reported problems with intimate relationships.Clinical ImplicationsService users attending voluntary sector services are likely to be more socially and materially deprived than their counterparts attending statutory services and specific strategies are required to assist these organisations in meeting the many needs of the service users.

9

Winter, Vera, Mette Kjærgaard Thomsen, Jonas Schreyögg, Katharina Blankart, Lize Duminy, Lukas Schoenenberger, John P. Ansah, et al. "Improving Service Provision - The Health Care Services' Perspective." Journal of Service Management Research 3, no. 4 (2019): 163–83. http://dx.doi.org/10.15358/2511-8676-2019-4-163.

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How to improve service provision in the health care sector is a question of high economic and social relevance, as the health service industry represents a major part of developed nations’ economy and health care is a service virtually everyone is touched by in their life. The topic embraces different perspectives or levers, including the (re)organization of service provision, a stronger focus on the patient in the service delivery process, and the crucial role of employees in health service provision. We invited a group of well-renown scholars from different academic fields to share with us personal observations, empirical evidence, and interpretations of how to improve service provision in health care in the form of individual commentaries that cover the different perspectives. The resulting special research article includes motivations on why changes in the health care sector make service management research (smr) more relevant, it depicts implications (of smr) for health care organizations, and it outlines suggestions for future research. This article is designed to offer avenues for further service research on different perspectives for the improvement and professionalization of health care – a discipline in which joint efforts of service and health care researchers can have great societal impact.

10

CHAMBERLAIN, M. A., and A. TENNANT. "HEALTH SERVICE REFORMS AND ACCESS TO SPECIALIST SERVICES." Rheumatology 30, no. 5 (1991): 322–24. http://dx.doi.org/10.1093/rheumatology/30.5.322.

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11

Pozner, Adam, and Bob Grove. "Service Development Network for mental health employment services." A Life in the Day 4, no. 2 (May 2000): 28. http://dx.doi.org/10.1108/13666282200000016.

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12

Sheppard, Lorraine. "Models of Service Quality in Professional Health Services." Services Marketing Quarterly 23, no. 4 (September 2002): 1–17. http://dx.doi.org/10.1300/j396v23n04_01.

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13

Ellwood, Sheila. "PRICING SERVICES IN THE UK NATIONAL HEALTH SERVICE." Financial Accountability and Management 12, no. 4 (November 1996): 281–301. http://dx.doi.org/10.1111/j.1468-0408.1996.tb00238.x.

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14

Meerabeau, Liz. "Health Service reforms." Journal of Interprofessional Care 7, no. 2 (January 1993): 101–2. http://dx.doi.org/10.3109/13561829309014969.

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15

O'Byrne, Jackie, and Daloni Carlisle. "Global Health Service." Nursing Standard 3, no. 38 (June 17, 1989): 35–37. http://dx.doi.org/10.7748/ns.3.38.35.s55.

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16

Shulman, Jeremy. "Necessary Health Service." Journal of the American Dental Association 125, no. 3 (March 1994): 238. http://dx.doi.org/10.14219/jada.archive.1994.0040.

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17

Appleby, J. "Health service finances." BMJ 300, no. 6730 (April 14, 1990): 957–58. http://dx.doi.org/10.1136/bmj.300.6730.957.

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18

Hallam, Nicholas. "Health service reforms." Lancet 344, no. 8935 (November 1994): 1510. http://dx.doi.org/10.1016/s0140-6736(94)90329-8.

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19

Hession, M. A. "Health Advisory Service." Psychiatric Bulletin 10, no. 9 (September 1, 1986): 247. http://dx.doi.org/10.1192/pb.10.9.247.

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20

Stout, I. "Health Advisory Service." Psychiatric Bulletin 10, no. 9 (September 1, 1986): 247–48. http://dx.doi.org/10.1192/pb.10.9.247-a.

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21

Abrahamson, D. "Health Advisory Service." Psychiatric Bulletin 10, no. 9 (September 1, 1986): 248. http://dx.doi.org/10.1192/pb.10.9.248.

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22

Horrocks, P. "Health Advisory Service." Psychiatric Bulletin 12, no. 5 (May 1, 1988): 175–79. http://dx.doi.org/10.1192/pb.12.5.175.

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23

Horrocks, Peter. "Health Advisory Service." Bulletin of the Royal College of Psychiatrists 12, no. 5 (May 1988): 175–79. http://dx.doi.org/10.1192/s0140078900019945.

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24

Hession, Michael A. "Health Advisory Service." Bulletin of the Royal College of Psychiatrists 10, no. 9 (September 1986): 247. http://dx.doi.org/10.1192/s0140078900028431.

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25

Williams, Ruth. "Health service reforms." Nursing Management 23, no. 2 (May 3, 2016): 19. http://dx.doi.org/10.7748/nm.23.2.19.s21.

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26

Malcomson, James M. "Health Service Gatekeepers." RAND Journal of Economics 35, no. 2 (2004): 401. http://dx.doi.org/10.2307/1593698.

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27

West, Chris. "National health service." Public Money & Management 8, no. 4 (December 1988): 6–7. http://dx.doi.org/10.1080/09540968809387497.

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28

Jarman, Brian. "National health service." Public Money & Management 9, no. 2 (June 1989): 7–8. http://dx.doi.org/10.1080/09540968909387533.

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29

Carswell, Leslie, Michael Connolly, Andrew Erridge, Denise McAlister, and Roy McChasney. "National health service." Public Money & Management 9, no. 4 (December 1989): 7–8. http://dx.doi.org/10.1080/09540968909387565.

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30

Editorial, JNMA. "Nepal Health Service." Journal of Nepal Medical Association 10, no. 3 (January 1, 2003): I—VI. http://dx.doi.org/10.31729/jnma.1231.

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31

Beardshaw, V. "London's health service." BMJ 303, no. 6808 (October 19, 1991): 939–40. http://dx.doi.org/10.1136/bmj.303.6808.939.

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32

Bignall, John. "Financing health service." Lancet 341, no. 8860 (June 1993): 1589. http://dx.doi.org/10.1016/0140-6736(93)90715-s.

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33

Park, Ju Moon. "Disability and health service utilization among old Koreans." Health 06, no. 05 (2014): 404–9. http://dx.doi.org/10.4236/health.2014.65058.

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34

PECK, EDWARD. "Fiftieth anniversary of mental health services within the National Health Service." Journal of Mental Health 7, no. 3 (January 1998): 223–24. http://dx.doi.org/10.1080/09638239818058.

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35

Dinklage, Kenneth T., Nadja B. Gould, and Graham B. Blaine, Jr. "Evolution of the Mental Health Service of Harvard's University Health Services." Journal of College Student Psychotherapy 7, no. 2 (March 17, 1993): 5–34. http://dx.doi.org/10.1300/j035v07n02_02.

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36

Ramsden, S. "Health Service Quality - An Introduction to Quality Methods for Health Services." Quality and Safety in Health Care 2, no. 1 (March 1, 1993): 67. http://dx.doi.org/10.1136/qshc.2.1.67.

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37

Hunter, Ann. "Health Service Quality: An introduction to quality methods for health services." Physiotherapy 78, no. 5 (May 1992): 387. http://dx.doi.org/10.1016/s0031-9406(10)61508-8.

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38

Nutbeam, Don. "Re-orienting health services: moving from service management to health outcomes." Health Promotion International 6, no. 3 (1991): 169–71. http://dx.doi.org/10.1093/heapro/6.3.169.

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39

WILLIAMS, JENNIE, and PETER LINDLEY. "Working with Mental Health Service Users to Change Mental Health Services." Journal of Community & Applied Social Psychology 6, no. 1 (May 1996): 1–14. http://dx.doi.org/10.1002/(sici)1099-1298(199602)6:1<1::aid-casp359>3.0.co;2-k.

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40

BOWL, RIC. "Involving service users in mental health services: Social Services Departments and the National Health Service and Community Care Act 1990." Journal of Mental Health 5, no. 3 (January 1996): 287–304. http://dx.doi.org/10.1080/09638239650036956.

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41

Park, Ju Moon. "Chronic Diseases, Health Status and Health Service Utilization among Koreans." Health 06, no. 16 (2014): 2286–93. http://dx.doi.org/10.4236/health.2014.616263.

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42

Taylor-Phillips, Sian, Amy Grove, Sharon Hoffmeister, Margot Wheaton, Sarah Coult, Joanne Essex, Janice Hackney, Sandra Di Cioccio, and Aileen Clarke. "Going “paperless” in an English National Health Service (NHS) breast cancer screening service: The intriduction of fully digital mammography." Health 06, no. 05 (2014): 468–74. http://dx.doi.org/10.4236/health.2014.65065.

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43

Yanuaria, Tri, and Kadir Katjong. "Public Services in Health Through Hospitals." Papua Law Journal 3, no. 2 (March 1, 2019): 134–47. http://dx.doi.org/10.31957/plj.v3i2.789.

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Public service as mandated in the Law of the Republic of Indonesia Number 25 of 2009 concerning Public Services confirmed that public service is an activity or series of activities in order to fulfill service needs in accordance with laws and regulations for every citizen and resident on goods, services and/or administrative services provided by public service providers. Specifically, public services in the field of health, among others, stated that the authority of regions and cities is to administer minimum standards of health services, administer social health insurance, administer health service financing, conduct accreditation of health facilities and infrastructure and administer public health insurance systems.In its implementation there is still a Hospital in this case it can be considered that public services in health sectors have not been conducted properly or optimally because of its limitations, and therefore they have not been in accordance with the mandate of Law Number 25 of 2009 concerning Public Services and Health Laws and the Hospital Law, where there are still ethical and legal violations in conducting services.

44

Flegg, Karen M., Christine B. Phillips, Anne L. Collins, Peter G. Sharp, Meetali Kanagasundaram, Ray W. Lovett, and Marjan Kljakovic. "Health service attendance patterns in an urban Aboriginal health service." Medical Journal of Australia 193, no. 3 (August 2010): 146–48. http://dx.doi.org/10.5694/j.1326-5377.2010.tb03833.x.

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45

Zhu, Y., X. Li, and M. Zhao. "Promotion of Mental Health Rehabilitation in China: Community- Based Mental-Health Services." Consortium Psychiatricum 1, no. 2 (December 4, 2020): 21–27. http://dx.doi.org/10.17650/2712-7672-2020-1-1-21-27.

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Community-based mental health services are important for the treatment and recovery of patients with mental health disorders. The Chinese government has made the establishment of a highly eﬃcient community-based health service an enduring priority. Since the 1960s, community-based mental health services have been developed in many Chinese cities and provinces. National policies, including mental health regulations and ﬁve-year national mental health working plans, have been issued to support the development of quality of mental health services. The accessibility and eﬃciency of community-based mental health services are now highly promoted to community residents. According to the National Standards for Primary Public Health Services, community-based mental health services are one of the most important components of primary public health services. They are mainly provided via Community Health Service Centres (CHCs), by a combination of general practitioners, public health physicians, nurses and social workers. Patients receive individualized and continuous health services according to their rehabilitation status. These services include regular physical examination, health education, rehabilitation guidance, social function rehabilitation training, vocational training and referral services; family members also receive care and psychological support. Future work will focus on expanding mental health service coverage and usage, increasing awareness of mental health and decreasing stigma, and strengthening service capability to establish an integrated model to enhance the overall eﬃciency of mental health services.

46

Rissel, Chris, Phoebe Holt, and Jeanette Ward. "Applying a health outcomes approaching a health service unit." Australian Health Review 21, no. 3 (1998): 168. http://dx.doi.org/10.1071/ah980168.

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An explicit focus on health outcomes has the potential to improve health if appliedat the local level. However, clinical services require clear and practical support in themeasurement and analysis of health outcome indicators. This paper suggests 12 stepsfor departments or services to take in promoting an outcomes orientation, based onour experiences in the Central Sydney Area Health Service. These include determiningcommitment at the service level, setting up a working group, specifying serviceconsumers, their health problems and intervention processes, specifying desired healthchanges, consulting the literature and peers, identifying existing resources, pilot-testingand refining outcome measures, collecting data and responding to sub-optimal resultswith evidence-based interventions. The paper also reviews common criticisms of thehealth outcomes approach and key issues which have arisen in the course of applyingthese steps at the local level.

47

Collins, Rebecca, Caitlin Notley, Tim Clarke, Jon Wilson, and David Fowler. "Participation in developing youth mental health services: “Cinderella service” to service re-design." Journal of Public Mental Health 16, no. 4 (December 18, 2017): 159–68. http://dx.doi.org/10.1108/jpmh-04-2017-0016.

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Purpose Whilst there are pockets of excellence in the provision of Child and Adolescent Mental Health Services (CAMHS), many services fail to meet young people’s needs. Considering this, the purpose of this paper is to ascertain perceptions of CAMHS provision in a rural county of the UK to inform re-design of youth mental health services. Design/methodology/approach The study comprised of two phases: phase one involved analysis of questionnaire data of youth views of CAMHS. Phase two involved analysis of the “Have Your Say” event data which explored perceptions of CAMHS and future service re-design. Data were thematically analysed. Findings Knowledge of the existence and purpose of CAMHS was variable. Participants wanted accessible information about services, rights, confidentiality and for this to be provided in multiple media. Young people wanted staff who were easy to talk to, genuine, understanding and who valued their insights. Participants wanted to be offered choice about appointments, location and timing. An ideal mental health service was described as a “one-stop-shop” of co-locality and multi-agency collaboration. Young people clearly expressed a desire to influence the design and delivery of the radical service re-design and to be embedded in its development. Practical implications The results highlighted multiple problems with CAMHS provision and provided a clear justification for the re-design of services. Originality/value This was a novel approach demonstrating the importance, utility and power of effective participatory practices for informing the re-design of services.

48

O'Keeffe, Mary, and Don O'Sullivan. "Service quality in the Irish health service." Total Quality Management 8, no. 5 (October 1997): 293–304. http://dx.doi.org/10.1080/0954412979532.

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49

Willoughby, Jessica Fitts, and Adrienne Muldrow. "SMS for sexual health: A comparison of service types and recommendations for sexual health text message service providers." Health Education Journal 76, no. 2 (September 27, 2016): 231–43. http://dx.doi.org/10.1177/0017896916661373.

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Objectives: Text message–based interventions may provide sexual health information to young people through a number of service types, from sending information on a regularly scheduled timeline, to providing an automated menu, to allowing young people to connect directly with health educators. While such service types exist, it is not clear which features young adults feel are most effective at allowing them to engage with sexual health information. Design: This study used a mixed-methods design (survey and focus groups) to assess perceptions of three types of sexual health text message services with young adults, a population particularly at risk of negative sexual health outcomes. Setting: College students from the US Pacific Northwest participated in the project. Method: Participants heard about three sexual health text message services, completed questionnaires and discussed each type. Focus groups were gender-separated. Results: Participants reported that services that allowed them to connect with a health educator would be highly useful, but automated services would be beneficial in bringing new topics to their attention. Participants perceived the purpose of the service types as different and felt each could be a useful resource, depending on the situation. Regardless of service type, participants wanted to personalise their experience. Participants wanted messages tailored to them and options to interact with the systems, from influencing topic selection to message timing. Conclusion: Each of the service types can be useful for young adults. Young adults perceive services that provide the opportunity to tailor information and interact with the system as beneficial.

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Isni, Khoiriyah, and Lina Handayani. "Needs Assesment of Adolescent Health Services." International Journal of Public Health Science (IJPHS) 6, no. 1 (March 1, 2017): 72. http://dx.doi.org/10.11591/ijphs.v6i1.6535.

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Health problems surround the adolescent rises everytime, yet it does unexcelled with their awareness or knowledge about that problems. The adolescent health service that are poorly accesced by the adolescent become the indicator that proves that the adolescent health services are not fully known and utilized yet. The assesment of adolesccent health services need has to be done so that it can be fully understand by the helper, target and stakeholder. This study aimed to analyse the adolescent health service need in Karang Bendo, Banguntapan, Bantul, Yogyakarta, Indonesia. The study was conducted in 2016 using cross-sectional approach. The results revealed that the level of adolsecent’s knowledge are still relatively poor: reproductive health knowledge (44.1%), HIV/AIDS (41.2%), smoke (50%), drugs (58.8%), and healthy lifestyle () (47.1%). The majority of respondents said that they need health services about reproduction health (94.1%), HIV/AIDS (91.2%), smoke (91.2%), drugs (88.2%) and healthy lifestyle (91.2%).