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Relevant bibliographies by topics / 100% customer loyalty

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Academic literature on the topic '100% customer loyalty'

Author: Grafiati

Published: 5 June 2025

Last updated: 2 August 2025

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Journal articles on the topic "100% customer loyalty"

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Dewi, Luh Komang Candra, Imade Hendra Saputra, Sourtua Marbun, and Luh Kadek Budi Martini. "The Influence of Service Quality and Customer Relationship Marketing on Customer Loyalty Using Trust as a Mediation Variable in the Village Credit Institution (LPD) of Customary Village." Journal of Digitainability, Realism & Mastery (DREAM) 2, no. 08 (2023): 1–12. http://dx.doi.org/10.56982/dream.v2i08.146.

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This study aims to determine the effect of service quality and customer relationship marketing on customer loyalty with trust as a mediating variable. This research was conducted at the Kerobokan Customary Village LPD. The population in this study were all customers of the Kerobokan Customary Village LPD with a total of 26,768 people. The sample is determined using the slovin formula with a total sample of 100 samples. Collecting data in this study using questionnaires with data analysis techniques is SEM-PLS. The results of this study indicate that 1. E-service quality has a positive effect o

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Wijayani, Tri, and Bono Prambudi. "PENGARUH KUALITAS PRODUK DAN BRAND IMAGE TERHADAP LOYALITAS PELANGGAN (Studi Empiris Pada Konsumen Wardah di Gerai Pusat Grosir Cililitan)." Jurnal Ekobis : Ekonomi Bisnis & Manajemen 10, no. 2 (2020): 195–207. http://dx.doi.org/10.37932/j.e.v10i2.127.

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The purpose of this research is to find out the influence of product,brand image partial and simultaneous to the customer loyalty of product cosmetik Wardah. The data collected using the Rao pubra formula invloing 100 respondents which is Wardah cosmetik customers. Metodology this research is casual relation with test validity, reability tets, classic assumption test, correlation test, multipe linear regression test, t-test, F-test, and determinants. Base on result of reseach partial know that product quality (X1) influence on custemers loyality Wardah cosmetik, brand image (X2) not influence

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Purnama, Septian Dwi Ryan, Jajuk Herawati, and Ignatius Soni Kurniawan. "PENGARUH PERSEPSI HARGA DAN KUALITAS PRODUK TERHADAP LOYALITAS PELANGGAN MELALUI KEPUASAN PELANGGAN SEBAGAI VARIABEL INTERVENING PADA TELKOM INDONESIA WIFI CORNER KOTABARU YOGYAKARTA." MANAJEMEN DEWANTARA 3, no. 1 (2019): 171. http://dx.doi.org/10.26460/md.v3i1.7657.

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The aim of study is to find empirical proof for significant positive influence perception of price against customer loyalty through the customer satisfaction as an intervening variable Corner on Wifi new city of Yogyakarta and the positive significant influence quality of products against customer loyalty through the customer satisfaction as an intervening variable Corner on Wifi new city of Yogyakarta.Type of this research is quantitative research, the population in this study was 100 people customers wifi corner kotabaru. Samples used are as much as 100 people customers wifi corner kotabaru

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Ira Nur Alfiana and Muhtadin Amri. "Pengaruh Kemudahan dan Kelengkapan Fitur BSI Mobile Terhadap Kepuasan dan Loyalitas Nasabah." Mutanaqishah: Journal of Islamic Banking 3, no. 1 (2024): 55–66. http://dx.doi.org/10.54045/mutanaqishah.v3i1.774.

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The purpose of this study was to analyze the effect of convenience and completeness of features on satisfaction and loyalty and whether satisfaction is able to mediate the effect of convenience and completeness of features on customer loyalty. This research is a quantitative study with a sample of 100 BSI customers using mobile banking with incidental sampling technique. Data was collected by distributing questionnaires to a sample of 100 customers. The data was analyzed using the partial least square (PLS) method. The results showed that: convenience has no effect on customer satisfaction and

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Taufik, Agus, Sugeng Santoso, Muhamad Irfan Fahmi, Faqih Restuanto, and Steven Yamin. "The Role of Service and Product Quality on Customer Loyalty." Journal of Consumer Sciences 7, no. 1 (2022): 68–82. http://dx.doi.org/10.29244/jcs.7.1.68-82.

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Coffee shops are today's businesses with good and competitive prospects in providing customer satisfaction and building customer loyalty. This study aims to analyze the relationship between service quality and product quality on customer satisfaction and loyalty, the relationship between customer satisfaction and customer loyalty, and the relationship between product and service quality and customer loyalty mediated by customer satisfaction. The study was conducted using quantitative methods, sampling a questionnaire to 100 customers of Coffee Shop. The study was conducted in August 2021. Mean

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Windartiningsih, Reska, Resti Hardini, Kumba Digdowiseiso, and Noor Fadhiha Mokhtar. "Influence of Customer, Trust and Quality of Customer Satisfaction in Customer Loyalty at PO Harapan Jaya Jakarta-Magetan Department." Jurnal Ilmiah Social Teknik 6, no. 1 (2024): 107–14. http://dx.doi.org/10.59261/jequi.v6i1.177.

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This study aims to analyze the effect of service quality, trust and customer satisfaction on customer loyalty. In this study using primary data obtained from distributing questionnaires to 100 PO Harapan Jaya Bus customers, Jakarta-Magetan Department. This study uses the Multiple Linear Regression method, the results of this study indicate that there is a positive and significant effect on customer loyalty. There is a positive and significant influence between service quality, trust and customer satisfaction on the loyalty of PO Harapan Jaya Bus customers. The existence of a positive and signi

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Sariningrum, Linda, and Moch Zulfa. "BUILDING CUSTOMER LOYALTY ON CUSTOMER BANKING." International Journal of Islamic Business Ethics 2, no. 3 (2017): 26. http://dx.doi.org/10.30659/ijibe.2.3.26-40.

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The primary purpose of this research is to investigate and examine the effect of Shared Value Quality and Communication Quality on Customer Loyalty through Trust, and to propose an empirical model to investigate such relationships. A total of 100 customers of Syari�ah BNI Bank of Semarang completed questionnaires on Shared Value Quality, Communication Quality, Trust, and Customer Loyalty. Results from SmartPLS 3.0 based on structural equation modeling confirmed that Shared Value Quality and Communication Quality were positively related to Trust and Customer Loyalty; furthermore Trust was relat

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Andre Winarto and Richard Andrew. "Pengaruh Pengalaman Nasabah dan Kepuasan Nasabah terhadap Loyalitas Nasabah PT Bank Permata TBK." Profit: Jurnal Manajemen, Bisnis dan Akuntansi 4, no. 1 (2025): 01–11. https://doi.org/10.58192/profit.v4i1.2930.

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This study aims to analyze the relationship between customer experience, customer satisfaction, and customer loyalty at PT Bank Permata Tbk. In an increasingly competitive banking industry, customer experience has become a critical factor influencing customers' perceptions of bank services. A positive experience can enhance customer satisfaction, which ultimately contributes to their loyalty to the banking institution. This research employs a quantitative method using a survey of 100 customers of PT Bank Permata Tbk. The data were analyzed using Partial Least Squares Structural Equation Modeli

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Fadillah, Adil, and Koyum Koyum. "PENGARUH KUALITAS PRODUK DAN CITRA MEREK TERHADAP LOYALITAS PELANGGAN." Jurnal Ilmiah Manajemen Kesatuan 3, no. 2 (2015): 125–32. http://dx.doi.org/10.37641/jimkes.v3i2.824.

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The main purpose of the research is to measure how big the influence of product quality and brand image on customer loyality for Starbucks. The variable that researcher used on this research are independent variable which is product quality that consist of Performance, feature, reliability, conformance, durability, ability, esthetic and fit and finish while Brand image consist of power, uniqueness and favorable. For attached variable are customer loyality. Analytical method that researcher used are SPSS version 20 with the quisioner spread of 100 respondent at Starbucks Mall Botani Square Bogo

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Pratiwi, Ni Kadek Sintha, I. Wayan Suartina, and Ida Ayu Putu Widani Sugianingat. "Pengaruh Kualitas Pelayanan, Bauran Pemasaran Dan Citra Merek Terhadap Loyalitas Pelanggan Pada Mcdonald’s Di Kota Denpasar." Widya Amrita 1, no. 1 (2021): 94–114. http://dx.doi.org/10.32795/widyaamrita.v1i1.1152.

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Customer loyalty is a commitment that customers hold deeply to buy the product or service being offered. In order for customers to have high loyalty, a company needs to pay attention to the factors that determine customer loyalty. The purpose of this study was to determine the effect of service quality, marketing mix and brand image on customer loyalty. This research was conducted at McDonald's company in Denpasar City. The number of samples taken was 100 customers, with probability sampling method, especially simple random sampling. Data collection was carried out through interviews, observat

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Dissertations / Theses on the topic "100% customer loyalty"

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Gualberto, Renato Heneine. "An analysis of the impact of the Priority Club Rewards programme on the Crowne Plaza Auckland Hotel's revenue development performance a thesis is submitted to Auckland University of Technology in partial fulfilment of the requirements for the degree of Master of International Hospitality Management (MIHM), 2007 /." Click here to access this resource online, 2007. http://aut.researchgateway.ac.nz/handle/10292/103.

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Stilwell, Filipa Montenegro Dona. "LusitanaHotels : the 100 days war." Master's thesis, 2019. http://hdl.handle.net/10400.14/26997.

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LusitanaHotels - The 100 Days War is a case study about a hotel group that was founded in 2009 to bridge the gap between affordable and luxury hotels in the South of Portugal. Over time, different hotels were added to the chain and in the beginning of 2012, the group had 6 hotels and a golf course. Revenues increased constantly for years, although at the cost of high financial leverage. With the financial crisis, this excessive debt led to the bankruptcy of the group. In the end of 2012, LusitanaHotels owed money to everyone and the hotels were inactive. It had no credibility at all and its na

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Masitenyane, Lehlohonolo Amos. "Examining customer-supplier relationships: customer service quality in a precast concrete manufacturing company." Thesis, 2010. http://hdl.handle.net/10352/103.

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Thesis (M.Tech - Marketing, Faculty of Management Sciences)--Vaal University of Technology, 2010<br>This study provides a framework for customer-supplier relationships and service quality measurement in a precast concrete manufacturing firm with the use of the universally accepted SERVQUAL model. Within an increasingly competitive precast concrete market, customer satisfaction is a critical goal for manufacturers of all types. Customer-supplier relationships and service quality were therefore investigated in this study. A quantitative research approach was used in the study to analyse the da

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Chen, Chi-Yuan, and 陳啟元. "Influencing Factors for Job Board Employer Customers’ Loyalty－a Case Study of 104 Jobbank." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/67031524171858751187.

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碩士<br>國立臺灣科技大學<br>管理研究所<br>98<br>Abstract Title of thesis： Influencing Factors for Job Board Employer Users’ Loyalty－a Case Study of 104 Jobbank Abstract: The services of job boards had been launched over a decade, job boards have strongly connected employers and job seekers in Taiwan, more than 75% companies and organizations have used job boards for their recruitment in 2006 . Since there are more than one job boards in Taiwan, it’s very important to know what are the factors that influence those employers’s choices, it’s a critical issue to increase users’ loyalty for job boards. The ma

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Books on the topic "100% customer loyalty"

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Legeard, Luc, and Mapila Angexetine. 101 mots pour comprendre: Lifou / Drehu, Îles Loyauté, Nouvelle-Calédonie. Éditions Île de Lumière, 2000.

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Larson, John A., and Bennett E. McClellan. Capturing Loyalty. ABC-CLIO, LLC, 2017. http://dx.doi.org/10.5040/9798400623356.

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Written by two highly successful business coaches and management consultants, this book explains how to improve profitability by focusing on turning a business's already satisfied customers into highly satisfied customers by removing their sense of risk. The authors also provide a fail-safe method for identifying the risks inherent in your business. Every business owner or manager knows that creating satisfied customers is key to establishing customer loyalty and building a business. But many are applying the wrong strategy in trying to achieve customer loyalty: instead of focusing on consiste

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Coleman, Joey. Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days. Portfolio, 2018.

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Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days. New York, 2017.

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Karake-Shalhoub, Zeinab. Trust and Loyalty in Electronic Commerce. Greenwood Publishing Group, Inc., 2002. http://dx.doi.org/10.5040/9798216027775.

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Karake-Shalhoub uses agency theory to ground her empirical analysis of more than 100 e-commerce firms in this highly readable examination of trust in e-commerce relational exchanges. She identifies several trust-building measures, including privacy statements, the existence of a chief privacy officer, and a trusted third-party seal of approval; companies are then evaluated based on an index of those trust builders. She demonstrates that there is a positive relationship between management ownership and trust, and that managers who fail to protect the interests of their stockholders-as well as t

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Holtz, Victoria, and Janelle Barlow. Complaint Is a Gift Workbook: 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty. Berrett-Koehler Publishers, Incorporated, 2022.

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Holtz, Victoria, and Janelle Barlow. Complaint Is a Gift Workbook: 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty. Berrett-Koehler Publishers, Incorporated, 2022.

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Holtz, Victoria, and Janelle Barlow. Complaint Is a Gift Workbook: 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty. Berrett-Koehler Publishers, Incorporated, 2022.

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Alexandre, Dumas. Count of Monte Cristo (100 Copy Limited Edition). Engage Books, 2019.

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Alexandre, Dumas. Count of Monte Cristo (100 Copy Collector's Edition). AD Classic, 2019.

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Book chapters on the topic "100% customer loyalty"

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Yan, Hui-juan, Gui-shi Deng, Shi-min Shan, Zi-rui Liu, and Qi Yu. "The Research on Customer Loyalty Assessment in Commercial Bank." In Proceedings of the 5th International Asia Conference on Industrial Engineering and Management Innovation (IEMI2014). Atlantis Press, 2015. http://dx.doi.org/10.2991/978-94-6239-100-0_62.

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Ma’ruf, Aminudin, Gita Sulistiani, and Imran Rosyadi. "Effect of Service Quality and Religiosity on Customer Satisfaction and Impact on Customer Loyalty of Bank Syariah Indonesia." In Advances in Social Science, Education and Humanities Research. Atlantis Press SARL, 2023. http://dx.doi.org/10.2991/978-2-38476-102-9_20.

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Alqahtani, Hamed, and Arshi Naim. "Critical Success Factors for Transforming CRM to SCRM for building E-CRM." In Building a Brand Image Through Electronic Customer Relationship Management. IGI Global, 2022. http://dx.doi.org/10.4018/978-1-6684-5386-5.ch007.

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In the current scenario, the entire Middle East is witnessing drastic digitalization, and consumer behavior is also widely affected by the technological development. This has created a platform for the growth of e-commerce (Ecom) in the Middle East through social networking. The success factors that facilitate in transforming the customer relationship management (CRM) to social customer relationship management (SCRM) for achieving electronic customer relationship management (ECRM) are customer values and customer loyalty. These success factors are digitally termed as electronic customer values

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Fatima, Sadaf, Hamed Alqahtani, Arshi Naim, and Fatma Alma'alwi. "E-CRM Through Social Media Marketing Activities for Brand Awareness, Brand Image, and Brand Loyalty." In Building a Brand Image Through Electronic Customer Relationship Management. IGI Global, 2022. http://dx.doi.org/10.4018/978-1-6684-5386-5.ch006.

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The aim of the research is to examine the effect of social media marketing activities on brand awareness, brand image, and brand loyalty. In addition, it has been aimed to analyze the effect of brand awareness and brand image on brand loyalty in this research. The population of the research consists of the consumers who actively follow five brands with the highest social score according to the Marketing Gulf social media brand performance data on social media communication channels such as Facebook, Twitter, and Instagram. In this research, qualitative method has been used, and research data h

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"Predicting Churn for Mobile Phone Providers." In Decision and Prediction Analysis Powered With Operations Research. IGI Global, 2024. http://dx.doi.org/10.4018/979-8-3693-4179-7.ch008.

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This chapter presents a prediction of the churn for mobile phone providers. The term “churn” is a marketing term, meaning that a customer transfers loyalty from one provider to another. This prediction is particularly relevant in this industry, where companies try to keep their customers from churning. The prediction will give the company a better understanding of what behavior leads to churning, and to implement actions for preventing such behavior. The snapshots of 1005 customer data are available, about 14% of whom have churned. Thus, this data is used to predict the churn “Yes-No” variable

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Sateesh, Kumar T. K., R. Vijayakumar, and Babu J. Raghavendra. "Analyzing the Impact of Rewards and Transaction Costs on Customer Payment Method Preferences." In Advances in Computational Intelligence and Robotics. IGI Global, 2025. https://doi.org/10.4018/979-8-3373-1200-2.ch007.

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The customer satisfaction can be derived out of many factors and one among them is customer preferred payment method. In the current paper researcher adopt gradient post model (GBM) to analyse customer preferred payment methods based on factors such as loyalty points cashback transaction fees and product amount. The researcher on the various components in online digital wallet payments such as a product amount, loyalty points cashback and transaction fees which constitute payment decisions. Major results are showing significant impact of rewards loyalty points (23.28%) cashback (23.25%) influe

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Habeeb, Syed, and K. Francis Sudhakar. "A Review of Antecedents of Online Repurchase Behavior in Indian E-Commerce Paradigm Shift." In Advances in Human Resources Management and Organizational Development. IGI Global, 2020. http://dx.doi.org/10.4018/978-1-5225-8933-4.ch026.

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The purpose of this chapter is to highlight research areas of customer satisfaction and repurchase intentions and their antecedents in the Indian e-commerce industry. To retain, attract, and satisfy customers, e-retailers need to understand how and why online customers evaluate a web store. The relevant areas of consumer behavior and marketing research were derived to explain the possible gaps to study with respect to e-commerce in India. To do so, a systematic review of online consumer behavior literature is conducted. Following inclusion and exclusion criteria, a total of 109 journal article

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Habeeb, Syed, and K. Francis Sudhakar. "A Review of Antecedents of Online Repurchase Behavior in Indian E-Commerce Paradigm Shift." In Research Anthology on E-Commerce Adoption, Models, and Applications for Modern Business. IGI Global, 2021. http://dx.doi.org/10.4018/978-1-7998-8957-1.ch080.

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The purpose of this chapter is to highlight research areas of customer satisfaction and repurchase intentions and their antecedents in the Indian e-commerce industry. To retain, attract, and satisfy customers, e-retailers need to understand how and why online customers evaluate a web store. The relevant areas of consumer behavior and marketing research were derived to explain the possible gaps to study with respect to e-commerce in India. To do so, a systematic review of online consumer behavior literature is conducted. Following inclusion and exclusion criteria, a total of 109 journal article

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Vasagan, V. T. "Digital Marketing in the Context of Consumer Privacy." In Managerial Issues in Digital Transformation of Global Modern Corporations. IGI Global, 2021. http://dx.doi.org/10.4018/978-1-7998-2402-2.ch007.

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The development of technology adds advantages to corporations, allowing them to revamp their marketing strategies digitally. Digital marketing is formed by various techniques and tools and uses electronic media to promote the products and services in the market. This chapter attempts to explore whether the digital marketing has significant effects on customer privacy as it assesses the customer profile voluntarily or involuntarily, saving them from cybercrime. The primary data were collected from 100 samples, which consist of both males and females of different age groups. The considered hypot

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Iyer, Ms Aarti, and Dr Suvrashis Sarkar. "LAYOUT MERCHANDISING AND INVENTORY MANAGEMENT IN RETAIL MARKETING." In Futuristic Trends in Management Volume 3 Book 10. Iterative International Publisher, Selfypage Developers Pvt Ltd, 2024. http://dx.doi.org/10.58532/v3bhma10p1ch1.

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This research study analyses many areas of Decathlon's retail environment and customer experiences, such as store layout planning, recognition of the brand, in-store merchandising influence, shopping problems, and customer impression of self-checkout services. The study's findings show that Decathlon's retail layout planning has a beneficial impact on consumer happiness and repeat visits. However, greater promotion of Decathlon's own brand products is required. The study also emphasizes the importance of aesthetic attractiveness and in-store merchandising for impacting consumer behaviour, whic

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Conference papers on the topic "100% customer loyalty"

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Fen, Shuhan, Alisher Subkhonberdiev, and E. Titova. "ANALYSIS OF THE COMPETITIVE ENVIRONMENT OF THE FURNITURE MARKET." In SUSTAINABLE ECONOMIC DEVELOPMENT: THE TRANSITION PATH IN A NEW QUALITY. FSBE Institution of Higher Education Voronezh State University of Forestry and Technologies named after G.F. Morozov, 2024. https://doi.org/10.58168/quality2024_101-107.

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Together, these platforms allow organizations to share content and interact closely with each dealer. In other words, platforms Social media can enable organizations to enhance their communication competence by promoting staff experience and encouraging participation through these innovative technologies. Thus, we can conclude that Woodmarkt has good financial and performance indicators, with few exceptions that do not have a significant impact on production. Competent marketing strategy « b2b » allows to solve many topical problems and attracts more customers, forming a more loyal attitude am

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Sanosra, Abadi, Toni Herlambang, and Halimatul Badria. "The Effect of Product Innovation and Relational Marketing on Customer Loyalty with Customer Satisfaction as an Intervening Variable at Indonesian Islamic Bank Basuki Rahmad Situbondo." In Proceedings of the 3rd International Conference of Business, Accounting, and Economics, ICBAE 2022, 10-11 August 2022, Purwokerto, Central Java, Indonesia. EAI, 2022. http://dx.doi.org/10.4108/eai.10-8-2022.2320857.

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Najmudin, Mohamad, Henry Sarnowo, and Handoko Hasthoro. "The Effect of Satisfaction on Customer Loyalty in Islamic Banks: A Study on the Mediation Role of Trust." In Proceedings of the 3rd International Conference of Business, Accounting, and Economics, ICBAE 2022, 10-11 August 2022, Purwokerto, Central Java, Indonesia. EAI, 2022. http://dx.doi.org/10.4108/eai.10-8-2022.2320833.

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