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Dissertations / Theses on the topic '338.4(923.53)'

Author: Grafiati
Published: 8 September 2021
Last updated: 29 July 2025

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1

Vouldis, Angelos. "Development and implementation issues for managing sales performance." Thesis, Middlesex University, 2012. http://eprints.mdx.ac.uk/11877/.

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The research project concentrates on the issues which a host organisation faces, in developing and implementing an efficient and cost-effective conceptual framework for measuring and managing sales performance in the automotive retail sector. Sales performance is a critical and main issue for an organisation in order to achieve its strategic objectives, by translating the results into action and monitoring the process. Due to the global financial crisis, organisations experience an economic downturn. This makes the use of a standard framework which can support their derived action plans of vit
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2

Moussoulides, Aris. "The impact of seasonality on service quality in beach hotels : the case of the Palm Beach Hotel and Bungalows." Thesis, Middlesex University, 2016. http://eprints.mdx.ac.uk/18825/.

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One of the biggest issues that any business is facing nowadays is offering the highest quality of service possible to its clients. Having acknowledged the imminent importance of offering high quality of service in the Cypriot hotel industry, this report went on to investigate the impact that seasonality has on the quality of service in beach hotel. In order to do so in a feasible way and taking into consideration the limitation of the study, this report selected the case study method and used the Palm Beach Hotel and Bungalows (Four stars hotel) who acted as the sponsor to it. The hotel is sit
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3

Machlouzarides, Haris. "Improving the deployment model of modern electronic marketing methods for the Cyprus tourism organisation." Thesis, Middlesex University, 2009. http://eprints.mdx.ac.uk/7226/.

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Traditional business models that used to govern the operations of travel and tourism businesses, defined in a rigid way their functional areas and the relationships among them. The advent of Information and Communication Technologies (ICT) has driven the transformation of these business models into novel destination marketing models. National Tourism Organisations’ task of managing the process of destination marketing has been augmented with the advent of electronic marketing methods. The complexity of managing the diverse interests of the multiplicity of the stakeholders involved in destinati
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4

Theocharous, Giorgos. "Enhancing the tourist industry through lighting design : the case of Ayia Napa." Thesis, Middlesex University, 2011. http://eprints.mdx.ac.uk/8455/.

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Ayia Napa is a tourist resort at the far end of the south coast of the island of Cyprus. It is famous for its sandy beaches and wild night life. Due to rapid development after the Turkish invasion of 1974 almost all of traditional Ayia Napa has been destroyed. The old houses have given way to anonymous buildings and the place has been left without identity. This has a negative effect on the promotion of Ayia Napa as a tourist destination. The general impression of the public locally and internationally is that Ayia Napa is an ideal destination for foreign tourists who want to enjoy their holid
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5

Cao, Z. "Modelling economic interdependencies of international tourism demand : the global vector autoregressive approach." Thesis, University of Surrey, 2016. http://epubs.surrey.ac.uk/810483/.

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Tourism demand is one of the major areas of tourism economics research. The current research studies the interdependencies of international tourism demand across 24 major countries around the world. To this end, it proposes to develop a tourism demand model using an innovative approach, called the global vector autoregressive (GVAR) model. While existing tourism demand models are successful in measuring the causal effects of economic variables on tourism demand for a single origin-destination pair, they tend to miss the spillover effects onto other countries. In the era of globalisation, touri
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Eger, Claudia. "Empowerment through education : tour operators promoting gender equality through capacity building in destination communities." Thesis, University of Surrey, 2016. http://epubs.surrey.ac.uk/810904/.

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This research critiques the relationship between tour operators and destination communities with a key focus on capacity building and gender (dis)empowerment in the context of education. Capacity building processes are studied employing social learning theory to enable an interconnected investigation of different capacity building levels and the ways in which these influence and are influenced by gender. The research critiques tour operators’ selection of destination projects, analysing the intended and unintended effects of an education project for girls situated in the High Atlas Mountains o
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7

Aloudat, Areej Shabib. "The worldview of tour guides : a grounded theory study." Thesis, University of Bedfordshire, 2010. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.525969.

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This research study explores the worldview of tour guides and develops a framework on the lived world of knowledge, sensations and perceptions that constitute the professional and subjective realities of the guiding role. The research enquiry uses a qualitative approach, incorporting a grounded theory strategy, to explore this world and model its main dimensions. The data has been collected from tour guides in Jordan, using semi-structred individual/group interviews. Theoretical sampling has been a principle in collecting the data and a constant comparative methodology has been used to analyse
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Drummond, Siobhan. "Learning across communities: volunteering for change in the tourism curriculum." Thesis, Lancaster University, 2016. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.716378.

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This research reviews the concept of volunteering in relation to learning and workplace experience in the vocational field of Tourism and Event Management, a relative newcomer to the university sector. It examines the ways in which volunteering is perceived and practised and evaluates its connections with a range of different communities - the academy, the case study institution and wider society. The study considers the potential for learning through volunteering practice to enhance the student experience, while creating and strengthening links across different environments. The local setting
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9

Jacob, Dimitry. "Multinationals, institutions and agency : a study of the Russian pharmaceutical sector." Thesis, Queen's University Belfast, 2017. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.727405.

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It has been previously acknowledged that multinational corporations (MNCs) are powerful actors that possess and leverage human resources, capital, technology and knowledge across national boundaries for corporate advantage. Despite the promise of this analytical context, understanding of the work of agency by MNCs remains limited. This thesis therefore aims to understand the work of agency in producing institutional change within a host market setting. To do so, a study of the Russian pharmaceutical sector is undertaken and it draws upon 107 interviews with 46 managers representing 26 pharmace
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10

Thayaparan, Menaha. "Contributions of women managers to the UK construction industry." Thesis, University of Salford, 2012. http://usir.salford.ac.uk/38104/.

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Women are constantly underrepresented in the UK construction industry due to various barriers they face in entering, remaining and progressing in the industry. The lack of women employees has become a prominent issue as the industry needs to tackle the shortage of skilled labour and manage equality and diversity issues in construction. Taking both of these problems into account, there is a need for a 'two-way' dialogue between women and the construction industry to increase women's representation while benefiting the construction industry through women's contributions. Many research studies ha
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11

Sam, Rosidah. "A novel, flexible, multi-functional handling device based on Bernoulli Principle." Thesis, University of Salford, 2010. http://usir.salford.ac.uk/26891/.

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Food handling sector in food industry has increased rapidly over the last years. A higher production rate together with continuously growing product assortments put new requirements for the food producers such as improving production efficiency, working conditions, enhancing hygiene standards, and impacting on yield margins and profitability. Food industry has been identified as a major growth area for the application of automation systems. Therefore, handling devices or robot grippers have been adopted as a solution for the manual handling operations and automation in order to achieve the req
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12

Saraç, Dinç. "Site management and cultural tourism in Turkey : a case study on the Church of St Nicholas, Perge, Aspendos and Alanya Castle." Thesis, University of Newcastle upon Tyne, 2015. http://hdl.handle.net/10443/3050.

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This research investigates the site management initiatives that were introduced as a result of the changes made in 2004 to the Law for the Conservation of Cultural and Natural Properties, the main law dealing with all heritage sites in Turkey. These initiatives, which were put forth via a regulation that came into force in 2005, primarily aim at ensuring the safeguarding of certain archaeological sites and conservation areas within the scope of sustainable management plans and in co-ordination with actors other than the state. The main determinants that shaped the formulation of site managemen
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13

Pemberton, Barry C. "Critical times : governance in the UK nuclear industry." Thesis, University of Roehampton, 2014. https://pure.roehampton.ac.uk/portal/en/studentthesis/critical-times(c03b1966-1d38-43fc-8537-2fea90041b9a).html.

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This thesis explores the governance issues associated with the decommissioning of a range of early-generation civil nuclear facilities in the UK, now known as the 'Legacy'. To understand how this Legacy evolved, I completed a historical policy analysis over three developmental phases. During these phases, the government adopted various organisational forms and governance paradigms as it developed the industry. In order to analyse and assess these changes, I use a body of knowledge that addresses decision-making in society and its organisations. Governance’ has several distinct meanings ... wit
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Wreyford, Natalie Louise. "The gendered contexts of screenwriting work : socialized recruitment and judgments of taste and talent in the UK film industry." Thesis, King's College London (University of London), 2016. https://kclpure.kcl.ac.uk/portal/en/theses/the-gendered-contexts-of-screenwriting-work(41c1b788-cccd-4a41-bf31-0a6d0fd05b4d).html.

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A substantial amount of data is available to illustrate just how few films have women in key creative positions, and how little the situation is changing. Critical sociological studies of work in creative industries have revealed a reestablishment of inequality along traditional lines such as gender but reasons for this continued inequality has only recently become a focus of creative labour studies. This thesis examines the dynamics of socialized recruitment processes that rely on subjective judgments of creative talent and ability. I identify the rhetorical work done in the UK film industry
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15

Yorucu, Vedat. "Development strategies for small island states : the role of tourism." Thesis, University of Leicester, 1998. http://hdl.handle.net/2381/30165.

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The thesis consists of two new paradigms: Porter's (1990) Determinates of National Advantage Theory, and Krugman's (1992) Location and Trade Theory. The main objective in this thesis is to focus on the development strategies for the small island states through the role of tourism. Bulter's (1980) Tourist Area Life Cycle is implemented on the Isle of Man and North Cyprus as a descriptive study. We modified Witt and Martin's (1987) econometric model and applied on tourism demand analysis for six destination countries (Malta, the Isle of Man, North Cyprus, Turkey, Austria and the UK). The number
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Fethi, Meryem Duygun. "Efficiency and productivity growth in the European airlines industry : applications of data envelopment analysis, Malmquist productivity index and Tobit analysis." Thesis, University of Leicester, 2000. http://hdl.handle.net/2381/31108.

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In its early phase of liberalisation process along with some privatisation experiences, the European airlines industry provides a fascinating case study to investigate the recent performance record and assess the determinants of performance. We aim to analyse the performance of 17 European airlines over the period 1991 to 1995. We utilise the DEA Windows analysis to capture efficiency changes over time and the DEA based Malmquist productivity index to measure the productivity change and decompose any change into efficiency and frontier shift effects. Further we use Tobit analysis to determine
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17

Paddison, Brendan. "Governance and community advocacy in tourism development : an international comparison." Thesis, University of Leeds, 2014. http://etheses.whiterose.ac.uk/10099/.

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Different types of governance structures exist and operate in tourism, with these approaches always changing as they develop into more suitable or effective forms by adjusting to specific contexts and situations. Consequently, collaboration and partnerships have become a key element of destination management, with an increased recognition of the range of stakeholders who have an interest in tourism planning and development. Ideally, these partnership arrangements would ensure relevant stakeholders from government, business and voluntary sectors are engaged in decision making. However, difficul
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18

Kushi, Evis Caku. "Information asymmetry, quality and prices in the tourism market : an application to Albanian holiday hotels." Thesis, Staffordshire University, 2008. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.486892.

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19

Becklake, Sarah Jane. "Making 'destino Guatemala' : everyday enactments of 'global tourism competition' in La Antigua Guatemala." Thesis, Lancaster University, 2016. http://eprints.lancs.ac.uk/82443/.

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This thesis provides an ethnographic case study of everyday forms of global tourism competition in one place: La Antigua Guatemala (Antigua). Located in Central America, Guatemala is better known for poverty, violence, and insecurity than for tourism. Nonetheless, like many other countries in the global South, as part of neoliberalisation the government of Guatemala has turned to tourism as a tool of development and recently embarked on a plan to transform Guatemala into one of the world’s most visited destinations. Rather than focus on government policy, this thesis turns to the everyday disc
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20

Kelly, Elaine. "Topics in the economics of health across the life-cycle." Thesis, University College London (University of London), 2011. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.669543.

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21

Alrumaih, Abeer. "An exploration of the potential for the development of culturally sustainable tourism in Kuwait." Thesis, Bournemouth University, 2015. http://eprints.bournemouth.ac.uk/25041/.

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In recent decades, sustainable tourism has emerged as an alternative to traditional mass tourism approaches to tourism development, as the latter has struggled to cope with many detrimental impacts to the socio-cultural and natural environments and, indirectly, the broader tourism economy. Tourism is now embracing the principles of sustainability to safeguard and conserve the very resources on which it depends. Sustainable tourism development recognises the importance of the cultural and ecological resources of the local community, which are regarded as essential to achieving better socio-cult
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22

Xu, B. "Porter's strategy and the influence of guanxi and government policies in small and medium-sized pharmaceutical companies in China." Thesis, Nottingham Trent University, 2016. http://irep.ntu.ac.uk/id/eprint/29132/.

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This thesis is set against the context of China's economic transition period and in particular the policy environment of national Medical Reform for 2009. The national policy acknowledged the growing aging population that has boosted market demand and growth. Indeed, from 2009 to 2014, a series of policies were promulgated by both central and provincial governments. Here, these are shown to influence strategy formulation and implementation within small and medium-sized pharmaceutical companies (SMPCs). Given this business environment, the research reported here finds that the "pure form" of Po
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23

Ward, A. D. "Development of a contextualised understanding of the diffusion of innovation among quantity surveyors in the UK construction industry." Thesis, Nottingham Trent University, 2016. http://irep.ntu.ac.uk/id/eprint/29139/.

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The UK construction industry is often described as slow to innovate which can be attributed to the temporary nature of construction projects and its inherently fragmented structure. The nature of innovation is a common area of research in the industry, but the diffusion of these innovations to the members of this social system is an under represented area that this research addresses. This research addresses this shortfall and focuses on providing a contextualised understanding of the key aspects of diffusion of professional practice among quantity surveyors. This is achieved by utilising a pa
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Bell, R. "A critical evaluation of information sources used in the tourist destination decision making process." Thesis, University of Salford, 2016. http://usir.salford.ac.uk/39381/.

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The tourism industry is one of the largest in the world; it is also an industry which is growing in terms of its overall contribution to global GDP and employment and in terms of the number of destinations which seek to attract tourists (World Travel and Tourism Council, 2015). Concurrent developments in information communication technology serve to amplify the tyranny of choice faced by tourist destination decision makers by providing greater information on the growing list of possible destinations, resulting in an ever more complex decision making process. The holiday destination decision is
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Ibrahim, Wan Azlina Binti. "Regulatory framework for adjudicators in the Malaysian construction industry." Thesis, University of Strathclyde, 2016. http://oleg.lib.strath.ac.uk:80/R/?func=dbin-jump-full&object_id=27154.

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Following the precedent move by the United Kingdom when it enacted the Housing, Grants, Construction and Regeneration Act 1996 (HGCRA 1996) in 1998, the enactment of the Construction Industry Payment and Adjudication Act 2012 (CIPA 2012) in 2014 is expected to improve the cash flow problems in the construction industry in Malaysia. Parallel with statutory needs to resolve disputes via adjudication, the statutory adjudicator exists to conduct the adjudication process. However, in contrast with the Building and Construction Industry Security of Payment Act 2004 (SOPA 2004) in Singapore, HGCRA 19
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Beard, Lynn P. "Re-conceptualising the host : the role of broker-host networks in the ordering of tourism." Thesis, University of Surrey, 2016. http://epubs.surrey.ac.uk/812331/.

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As a concept deeply embedded in social and cultural practice, the host-guest relationship has been identified as a key paradigm in tourism research, where the relationship has traditionally been seen as an unbalanced binary involving powerful tourists and disempowered locals. More recently, the value of the concept of host has been challenged in the context of increased global mobility and commercialised relationships between tourists, industry providers and local communities. Despite this, it remains a key sensitising concept in our thinking about hospitality and tourism. As such, it is still
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McLaren-Thomson, Annabelle April. "Small tourism businesses in rural Scotland : exploring owner-managers' understandings of social sustainability." Thesis, University of St Andrews, 2016. http://hdl.handle.net/10023/9907.

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Tourism plays an ever more important role in Scotland's rural economy. Although the tourism industry in rural areas is typically presented by small firms, knowledge of their role in sustainable rural development is limited. In particular, there has been little discussion about small tourism businesses' (STB) contribution to social sustainability (SS). However, the literature suggests that STBs can contribute to SS through their relationship with the local community. While there is evidence to indicate that owner- managers' (OM) views and beliefs relate to their business' relationship with the
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Al-Homsi, Jamal Hasan. "Microfoundations of industrial competitiveness in a small developing economy : the case of Jordan's manufacturing industries." Thesis, University of Leicester, 2002. http://hdl.handle.net/2381/30139.

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The primary objective of the thesis is to contribute towards the understanding of certain empirical and conceptual issues underlying the global competitiveness of the Jordanian manufacturing industries (JMIs). It aims also to function as an input in informing debate over the future direction of Jordanian industrial competitiveness policy. Having explored the theoretical aspects of industrial competitiveness, the thesis presents a survey on the measurement and interpretation of industrial performance. It then presents three substantive empirical chapters on the microfoundations of competitivene
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Mhanna, Rami. "Stakeholders' perspectives of leveraging tourism and business legacy outcomes from mega sports events." Thesis, Bournemouth University, 2016. http://eprints.bournemouth.ac.uk/25063/.

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The aim of this research is to develop a critical understanding of the process by which stakeholders leverage tourism and business legacy outcomes from mega sports events. It is common now for many mega sport events stakeholders to look beyond short-term impacts towards achieving long-term legacy outcomes. This indicates that mega sport events have become a part of a broader process that must be invested in throughout the planning process, before, during and after the event. Within previous leveraging approaches, whilst mega sport events are temporally contained, the effect of leveraging is su
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Oikonomou, Iraklis. "The European arms industry as a European security and defence policy actor : a historical materialist view of EU military integration." Thesis, Aberystwyth University, 2007. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.555716.

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Since the late 1990s, the EU has become involved in the creation of a European Security and Defence Policy, intended to provide the Union with autonomous military capabilities. While academic interest on ESDP has been abundant, not much light has been shed on the development of its military-industrial aspects. This PhD thesis examines why and how an EU armaments policy came about as part of ESDP. The main argument put forward by the study is that the emergence of EU armaments policy should be viewed as a response to the consolidation and internationalisation of the European arms industry that
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Khan, Omera. "Risk and the textile industry : the case of Marks and Spencer." Thesis, University of Manchester, 2005. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.556316.

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With an increasing number of fashion retailers and textile manufacturers outsourcing products and extending their global supply base, risk management has gained significance in the textile and clothing supply chain in terms of: increasing flexibility and agility, achieving quick response and sustaining effective relationships with suppliers. However, there is limited research on risk management within this sector and even less empirical research conducted in this sector. This is quite surprising considering the volatile nature of this dynamic sector. Through the application of an in-depth sing
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Mattimoe, Ruth. "An institutional study of room rate pricing in the Irish hotel industry." Thesis, University of Manchester, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.556321.

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The research presented in this thesis is centred on a study of room rate pricing in the Irish hotel industry which, since the late 1980s, has enjoyed a period of unparalleled expansion and has been an engine of growth for the economy. There has been little research on this aspect of the industry. Overall, the main research objective was to inquire into the way reality is perceived by hoteliers and to find out how they grapple with room pricing decisions. Ontologically, the research views pricing as a social and organisational practice embedded in the contextual setting of each hotel, rather th
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33

Ding, Ying Yong. "A business history of Alex Cowan & sons LTD, papermakers, 1779-1975." Thesis, University of the West of Scotland, 2011. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.557272.

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This thesis provides, for the first time, a history of Alex. Cowan & Sons Ltd., one of Scotland's most famous papermaking companies. The firm was family-run for most of the period 1779 until 1965, the year it was taken over by Reed Paper Group, which closed it in 1975. The thesis begins with an outline of the firm's history, after which its various management functions are analysed over time. It reveals that the family influence was crucial in sustaining the firm's performance over a period of almost 200 years, during which the paper industry and paper consumption continued to expand, but in c
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Fricke, Jorn. "Entrepreneurial networks in backpacker businesses in Mexico and Malaysia." Thesis, University of Kent, 2013. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.651280.

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Backpacker tourism, as a niche market of international tourism, is experiencing on-going signs of massification and commodification, and it is served by entrepreneurs with a variety of business motivations that range from lifestyle-orientation to profit-motivation. Since its beginnings in the 1970s, increasing numbers of former backpackers have turned from consumers to producers of tourist services and resettled into popular destinations - often into so-called 'backpacker enclaves'. In these enclaves, they open small accommodation facilities or other services, but little is known about the dev
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Silva, Rozane da Fonseca e. "The effect of context on strategic decision-making in public R & D organisations from the space sector: the cases of Mars Observer (MO) and the Upper Atmosphere Research Satellite (UARS)." Thesis, University of Surrey, 2013. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.654751.

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This thesis focused on the role of context in influencing SDM in public R&D organisations from the space sector. To address this topic it examined the influences of context on the SDM process, implementation and outcomes of two large space projects developed by NASA, the USA space agency. By adopting a broad view of context and employing a qualitative design within a multi-theoretic perspective, this thesis joined a small group of works which approached this topic in a more integrative and encompassing way. Findings revealed a more complex strategic decision-making reality and role of context
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Rady, Maged Mohamed Abdelhalim Mohamed. "The influence of women in ancient Egypt : tour guiding curricula and the development of tour guiding competencies." Thesis, Cardiff Metropolitan University, 2008. http://hdl.handle.net/10369/6252.

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Many tourism writers have described the tour guide as a front-line player in the tourism industry, responsible for the success of tour programmes. Tour guides, their competences and the higher education curricula to develop these competences are the focus of this study. The overall aims of the study are to enhance the tour guiding curricula in universities in Egypt to make Egyptian tour guides more professional and better able to perform the different roles assigned to them. Many tour guides in Egypt under-perform in their diverse roles as a direct result of the training programmes and the cur
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Savona, Maria. "Structural change, technology and the growth of services." Thesis, University of Sussex, 2005. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.412662.

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38

Kim, Seo Young. "Design as a strategic asset in visual city branding." Thesis, Lancaster University, 2017. http://eprints.lancs.ac.uk/87869/.

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This thesis aims to investigate city branding via the design of tourism websites. The research scheme is shaped by the main themes of this research in city branding via tourism websites, cultural attractions and visual design. Specifically, this research attempts to identify city branding strategies using the visual impact of primary attractions and associated components via the representation of well-designed tourism websites.
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Ludlow, Michelle Lesley. "The school curriculum and the W.H.O. : 'Health for All by the Year 2000'." Thesis, Sheffield Hallam University, 1993. http://shura.shu.ac.uk/20748/.

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This research describes the relationship between the school curricula of two schools in Sheffield and the World Health Organisation's targets 'Health for All by the Year 2000' (HFA 2000).A review of the literature reveals a range of initiatives have been established to promote and develop HFA 2000, although those relating to school education are small scale and few in number. The research methods used include conducting case studies in the two schools over one academic year. A variety of lessons were observed in a primary and a secondary school, questionnaires were issued to teachers and pupil
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Palovic, Zuzana. "From east to west : learning, knowledge and personal development through migration and its impact upon return." Thesis, University of Surrey, 2018. http://epubs.surrey.ac.uk/845512/.

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This research provided a theoretically-informed empirical exploration of the nature and significance of learning through the international migration experience. Furthermore, it explored how mobility contributes to the diffusion of new knowledge across socio-economic and national boundaries through return and circular flows. The context for the research was a post-communist, post-accession, transition economy located in the heart of Europe (Slovakia), but once part of the former Soviet-Bloc. This study also provided the context to gauge the extent to which the tenet of ‘freedom of movement’, in
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Murray, P. "A critical realist investigation of the measurement-performance link in hospitality." Thesis, University of Surrey, 2018. http://epubs.surrey.ac.uk/845813/.

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Despite considerable research interest, the existence of a positive relationship between the measurement of performance and the achievement of performance outcomes has yet to be definitively proven in the literature. This thesis contributes to existing knowledge in the performance measurement (PM) field by providing three theories which explain the link between measurement and the achievement of outcomes in the hospitality sector. These theories derived from a mixed quantitative-qualitative sequential methodology, and embedded in a Critical Realist (CR) perspective, develop and improve upon ex
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Liu, Chao. "Knowledge management in tourism development companies : a project ecology approach." Thesis, University of Surrey, 2018. http://epubs.surrey.ac.uk/846713/.

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This research seeks to advance the understanding of the role of knowledge management in the contribution of tourism development companies (TDCs) to the process of producing tourism development projects (TDPs). The starting point of this research is the recognition of a major research gap relating to tourism product development. Within this field, the role of TDCs is rarely researched or even mentioned in the research literature. Additionally, despite the knowledge-intensive nature of the tourism product development process and TDCs, limited attention has been given to the perspective of knowle
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Bereghazyova, Gabriela. "Discourses of corruption in Slovakia : society, media and small and medium-sized enterprises." Thesis, University of Surrey, 2017. http://epubs.surrey.ac.uk/844862/.

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International anti-corruption discourse (IACD) has received a lot of attention in scholarly circles. The discourse itself has been the subject of a number of critical analyses. However, not much is known regarding how IACD is received in local contexts. Enquiries into the matter are only now beginning to attract attention. It is also surprising that scholars in the field of corruption have somewhat neglected SMEs. SMEs are heralded as pillars of the economy and society at large, while corruption is viewed as an obstacle to prosperity. Corruption in SMEs is thus a timely issue. This research pr
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Brauer, Rene. "What research impact? : tourism and the changing UK research ecosystem." Thesis, University of Surrey, 2018. http://epubs.surrey.ac.uk/846043/.

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This thesis investigated the research impact discourse surrounding the REF’s 2014 (Research Excellence Framework) evaluation of research in the UK. The addressed knowledge gap dealt with critically evaluating the newly introduced disciplinary regime surrounding research impact and what influence it has on academic praxis and the research ecosystem as a whole. The utilised research methodology represented an evaluation of the research impact guidelines, submitted impact claims and interviews with academics. Specifically, a critical discourse analysis of the research impact case studies (in rela
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Lund, Niels Frederik. "Social media storytelling alliances and destination branding." Thesis, University of Surrey, 2018. http://epubs.surrey.ac.uk/846327/.

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The emergence of social media necessitates a fundamental rethink of marketing practises as brands are now co-created with social media users. Destination management organisations (DMOs) therefore need to develop new social media strategies. This thesis suggests that DMOs ought to strengthen their storytelling capabilities as it is an essential tool in increasing social media engagement. A conceptual framework is therefore developed drawing on four particular sociological concepts: storytelling, mobilities, performance and performativity. Based on Foucauldian thinking, they are conceptualised a
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Hwang, Jooyoung. "The impact of social media use on smartphones for consumers' restaurant decision-making processes and restaurant consumption experiences." Thesis, University of Surrey, 2018. http://epubs.surrey.ac.uk/849113/.

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Today, travellers expect to obtain pleasure and regard the restaurant as an important travel attribute. In the tourism and hospitality industry, the use of developed tools (e.g., smartphones and location-based tablets) has been popularised as a way for travellers to easily search for information and to book venues. Through reviewing previous literature regarding consumers’ decision-making processes, it is identified that a large number of previous researchers have studied how consumers’ decision-making processes are performed and what factors affect their decision. However, there are few studi
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Liu, Wei. "Chinese tourists' perceived value in dark tourism consumption experience." Thesis, University of Surrey, 2017. http://epubs.surrey.ac.uk/842258/.

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Dark tourism has grown to be a major part of the visitor economy worldwide, with an increasing number of people traveling to visit the sites which commemorate natural or man-made disasters. However, promoting such sites as potential dark tourism attractions is still rare in China. Moreover, despite the increasing academic investigation of tourist experience at dark sites, most studies have focused on western tourists and sites. It is still unclear how Chinese tourists may understand and respond to their domestic dark tourism experience. Therefore, the purpose of this research is to propose a t
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Shukri, Wan-Hafiz Zainal. "Unfamiliar food consumption among western tourists in Malaysia : development of the integrated model." Thesis, University of Surrey, 2017. http://epubs.surrey.ac.uk/842487/.

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The common presumption in food tourism that tourists are neophilic (seek novel taste), due to being ‘attracted’ to new food at destination, or neophobic (fear of unknown food), based on food as an ‘impediment’ (Cohen and Aveili, 2004), has recently been challenged, and it is suggested that tourists eating behaviour in uncertainty can be flexible and adaptive (Falconer, 2013). In an attempt to capture tourists’ variety seeking behaviour (VSB) in uncertainty, this study aims to explore the role of emotion and impact on Western tourists’ VSB with unfamiliar food in Malaysia. Additionally, elicita
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Hejjas, Kelsy N. "Reaching the hard to reach : CSR and employee engagement in hospitality and tourism." Thesis, University of Surrey, 2017. http://epubs.surrey.ac.uk/844673/.

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The concepts of Corporate Social Responsibility (CSR) and employee engagement are growing in importance, both in academia and in practise. Research suggests that there is a strong correlation between the two with CSR linked to organisational advantages, including recruitment, retention, productivity, and morale, which relate specifically to employees. Furthermore, with employee engagement a well-established antecedent to obtaining objectives, employees are an integral stakeholder group in CSR adoption and dissemination. However, despite specific benefits of CSR relating to employees and their
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Kilinç, Nilay. "Lifestyle returnees at 'home' : the second-generation Turkish-Germans' search for self in Antalya." Thesis, University of Surrey, 2018. http://epubs.surrey.ac.uk/846055/.

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This thesis uses a lifestyle migration lens to explore the second-generation Turkish-Germans’ ‘return’ migration to their ancestral homeland. Disappointed with the post-return lives in their parents’ towns of origin and/or in big cities like Istanbul, the research’s sample group consciously made the decision to remobilise themselves and resettle in Antalya, a tourism hub in the Mediterranean coast of Turkey. The narratives reflect that the second generation’s ‘return’ imaginings and further life choices such as places of settlement are motivated by their goals of ‘living a fulfilling life’ and
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