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1
Case, Carl Jay. "The Role of Electronic Messaging in the Intermediate Business Context." Thesis, University of North Texas, 1996. https://digital.library.unt.edu/ark:/67531/metadc277923/.
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This research examines the role of electronic messaging in business firms. The study presents a taxonomy of electronic mail uses, develops a theoretical framework for analyzing electronic mail impact, and investigates risks and advantages of electronic messaging. The research focus is intermediate-size firms.
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Clayton, John. "Interaction with rule-bound systems : introducing a new 'ideal type' problem context." Thesis, University of Hull, 2004. http://hydra.hull.ac.uk/resources/hull:7953.
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This PhD thesis introduces a new ideal-type problem context of rule-bound systems. The thesis has been generated through a belief in the ability of metaphor to make the abstract visible, its capacity to make the unfamiliar familiar, and its effectiveness as a legitimate means of generating insight and organizing knowledge. Metaphorical description remains an integral part of this thesis from beginning to end. It shows how the new context of rule-bound systems provides closure of the ideal problem context grid along the participants access. Following the ideas that created the basis for this closure, insight into a new role for systems practitioners is provided and the ideal problem context grid developed to form of a Torus. Part 1 outlines the theoretical foundations and other inspirations that underpin the thesis. Grounded on a wider definition of rules, including rules in both a formal and informal sense, multiple ways of viewing rules are highlighted. The characteristics of rule-bound systems are identified, drawing comparisons with other 'ideal-types'. Suggestions are also drawn out as to how change might be affected in a rule-bound context. Part II of this thesis is an account of a real world intervention informed by Critical Systems Thinking, carried out under the auspices of Participatory Action Research. A number of systems research methods and concepts were employed to investigate the participation of students in policy making in two contrasting senior schools in the North of England - organizations believed to present many of the characteristics of the rule-bound system. The approach used was one mixing methods, specifically, the creation of a symbiotic relationship between Soft Systems Methodology and Critical Systems Heuristics. Part III describes the process of reflection undertaken and the conclusion to the thesis.
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Dubé, Line. "The role of stories in understanding the cultural context surrounding information systems practices." FIU Digital Commons, 1995. http://digitalcommons.fiu.edu/etd/3090.
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The culture of an organization constitutes the environment into which information systems (IS) practices take place. Despite the importance of culture in the organizational theory and management literature, this topic has received little attention in the IS area. The culture of an organization can be looked at from different angles. In addition to the usual view of culture, the integration view, two other perspectives have been identified in the literature: the differentiation and fragmentation perspectives. While the integration perspective focuses on the "assembling" role organizational culture is normally said to play, the differentiation perspective highlights important differences among groups of people in the organization and the fragmentation perspective includes the notion of ambiguity and uncertainty in the conceptualization of culture.
This study uses organizational stories as a way to investigate the culture of an organization and as a way to better understand IS practices. It uses simultaneously the three organizational culture perspectives in order to get a broad picture of the cultural context surrounding IS practices.
More specifically, the objective of this interpretive study is to investigate three research questions related to (1) the nature of the stories told and the themes that they carry, (2) the functions that these stories play in the organization, and (3) the relationships between themes and IS practices. Using an in-depth case study strategy, stories and their interpretations were collected from a software-development company using primarily semi-structured interviews.
The results emphasize the bias resulting from the use of the integration perspective as the only way to look at the culture of an organization. This bias had a profound impact on the literature; it helped shape the identification of important organizational actors, the definition of stories, and the conceptualization of their functions. In this study, a broader conception of "significant stories" is given along with a broader range of functions that stories may fulfill. Finally, the results highlight the importance of cultural elements in understanding the general context surrounding IS practices and explore in more detail two very contemporary IS activities: implementing team reorganization (change) and managing outsourcing relationships.
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Alotaibi, Hind. "Context-aware and secure workflow systems." Thesis, De Montfort University, 2012. http://hdl.handle.net/2086/8052.
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Businesses do evolve. Their evolution necessitates the re-engineering of their existing "business processes”, with the objectives of reducing costs, delivering services on time, and enhancing their profitability in a competitive market. This is generally true and particularly in domains such as manufacturing, pharmaceuticals and education). The central objective of workflow technologies is to separate business policies (which normally are encoded in business logics) from the underlying business applications. Such a separation is desirable as it improves the evolution of business processes and, more often than not, facilitates the re-engineering at the organisation level without the need to detail knowledge or analyses of the application themselves. Workflow systems are currently used by many organisations with a wide range of interests and specialisations in many domains. These include, but not limited to, office automation, finance and banking sector, health-care, art, telecommunications, manufacturing and education. We take the view that a workflow is a set of "activities”, each performs a piece of functionality within a given "context” and may be constrained by some security requirements. These activities are coordinated to collectively achieve a required business objective. The specification of such coordination is presented as a set of "execution constraints” which include parallelisation (concurrency/distribution), serialisation, restriction, alternation, compensation and so on. Activities within workflows could be carried out by humans, various software based application programs, or processing entities according to the organisational rules, such as meeting deadlines or performance improvement. Workflow execution can involve a large number of different participants, services and devices which may cross the boundaries of various organisations and accessing variety of data. This raises the importance of _ context variations and context-awareness and _ security (e.g. access control and privacy). The specification of precise rules, which prevent unauthorised participants from executing sensitive tasks and also to prevent tasks from accessing unauthorised services or (commercially) sensitive information, are crucially important. For example, medical scenarios will require that: _ only authorised doctors are permitted to perform certain tasks, _ a patient medical records are not allowed to be accessed by anyone without the patient consent and _ that only specific machines are used to perform given tasks at a given time. If a workflow execution cannot guarantee these requirements, then the flow will be rejected. Furthermore, features/characteristics of security requirement are both temporal- and/or event-related. However, most of the existing models are of a static nature – for example, it is hard, if not impossible, to express security requirements which are: _ time-dependent (e.g. A customer is allowed to be overdrawn by 100 pounds only up-to the first week of every month. _ event-dependent (e.g. A bank account can only be manipulated by its owner unless there is a change in the law or after six months of his/her death). Currently, there is no commonly accepted model for secure and context-aware workflows or even a common agreement on which features a workflow security model should support. We have developed a novel approach to design, analyse and validate workflows. The approach has the following components: = A modelling/design language (known as CS-Flow). The language has the following features: – support concurrency; – context and context awareness are first-class citizens; – supports mobility as activities can move from one context to another; – has the ability to express timing constrains: delay, deadlines, priority and schedulability; – allows the expressibility of security policies (e.g. access control and privacy) without the need for extra linguistic complexities; and – enjoy sound formal semantics that allows us to animate designs and compare various designs. = An approach known as communication-closed layer is developed, that allows us to serialise a highly distributed workflow to produce a semantically equivalent quasi-sequential flow which is easier to understand and analyse. Such re-structuring, gives us a mechanism to design fault-tolerant workflows as layers are atomic activities and various existing forward and backward error recovery techniques can be deployed. = Provide a reduction semantics to CS-Flow that allows us to build a tool support to animate a specifications and designs. This has been evaluated on a Health care scenario, namely the Context Aware Ward (CAW) system. Health care provides huge amounts of business workflows, which will benefit from workflow adaptation and support through pervasive computing systems. The evaluation takes two complementary strands: – provide CS-Flow’s models and specifications and – formal verification of time-critical component of a workflow.
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Kuchmann-Beauger, Nicolas. "Question Answering System in a Business Intelligence Context." Thesis, Châtenay-Malabry, Ecole centrale de Paris, 2013. http://www.theses.fr/2013ECAP0021/document.
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Le volume et la complexité des données générées par les systèmes d’information croissent de façon singulière dans les entrepôts de données. Le domaine de l’informatique décisionnelle (aussi appelé BI) a pour objectif d’apporter des méthodes et des outils pour assister les utilisateurs dans leur tâche de recherche d’information. En effet, les sources de données ne sont en général pas centralisées, et il est souvent nécessaire d’interagir avec diverses applications. Accéder à l’information est alors une tâche ardue, alors que les employés d’une entreprise cherchent généralement à réduire leur charge de travail. Pour faire face à ce constat, le domaine « Enterprise Search » s’est développé récemment, et prend en compte les différentes sources de données appartenant aussi bien au réseau privé d’entreprise qu’au domaine public (telles que les pages Internet). Pourtant, les utilisateurs de moteurs de recherche actuels souffrent toujours de du volume trop important d’information à disposition. Nous pensons que de tels systèmes pourraient tirer parti des méthodes du traitement naturel des langues associées à celles des systèmes de questions/réponses. En effet, les interfaces en langue naturelle permettent aux utilisateurs de rechercher de l’information en utilisant leurs propres termes, et d’obtenir des réponses concises et non une liste de documents dans laquelle l’éventuelle bonne réponse doit être identifiée. De cette façon, les utilisateurs n’ont pas besoin d’employer une terminologie figée, ni de formuler des requêtes selon une syntaxe très précise, et peuvent de plus accéder plus rapidement à l’information désirée. Un challenge lors de la construction d’un tel système consiste à interagir avec les différentes applications, et donc avec les langages utilisés par ces applications d’une part, et d’être en mesure de s’adapter facilement à de nouveaux domaines d’application d’autre part. Notre rapport détaille un système de questions/réponses configurable pour des cas d’utilisation d’entreprise, et le décrit dans son intégralité. Dans les systèmes traditionnels de l’informatique décisionnelle, les préférences utilisateurs ne sont généralement pas prises en compte, ni d’ailleurs leurs situations ou leur contexte. Les systèmes état-de-l’art du domaine tels que Soda ou Safe ne génèrent pas de résultats calculés à partir de l’analyse de la situation des utilisateurs. Ce rapport introduit une approche plus personnalisée, qui convient mieux aux utilisateurs finaux. Notre expérimentation principale se traduit par une interface de type search qui affiche les résultats dans un dashboard sous la forme de graphes, de tables de faits ou encore de miniatures de pages Internet. En fonction des requêtes initiales des utilisateurs, des recommandations de requêtes sont aussi affichées en sus, et ce dans le but de réduire le temps de réponse global du système. En ce sens, ces recommandations sont comparables à des prédictions. Notre travail se traduit par les contributions suivantes : tout d’abord, une architecture implémentée via des algorithmes parallélisés et qui prend en compte la diversité des sources de données, à savoir des données structurées ou non structurées dans le cadre d’un framework de questions/réponses qui peut être facilement configuré dans des environnements différents. De plus, une approche de traduction basée sur la résolution de contrainte, qui remplace le traditionnel langage-pivot par un modèle conceptuel et qui conduit à des requêtes multidimensionnelles mieux personnalisées. En outre, en ensemble de patrons linguistiques utilisés pour traduire des questions BI en des requêtes pour bases de données, qui peuvent être facilement adaptés dans le cas de configurations différentesThe amount and complexity of data generated by information systems keep increasing in Warehouses. The domain of Business Intelligence (BI) aims at providing methods and tools to better help users in retrieving those data. Data sources are distributed over distinct locations and are usually accessible through various applications. Looking for new information could be a tedious task, because business users try to reduce their work overload. To tackle this problem, Enterprise Search is a field that has emerged in the last few years, and that takes into consideration the different corporate data sources as well as sources available to the public (e.g. World Wide Web pages). However, corporate retrieval systems nowadays still suffer from information overload. We believe that such systems would benefit from Natural Language (NL) approaches combined with Q&A techniques. Indeed, NL interfaces allow users to search new information in their own terms, and thus obtain precise answers instead of turning to a plethora of documents. In this way, users do not have to employ exact keywords or appropriate syntax, and can have faster access to new information. Major challenges for designing such a system are to interface different applications and their underlying query languages on the one hand, and to support users’ vocabulary and to be easily configured for new application domains on the other hand. This thesis outlines an end-to-end Q&A framework for corporate use-cases that can be configured in different settings. In traditional BI systems, user-preferences are usually not taken into account, nor are their specific contextual situations. State-of-the art systems in this field, Soda and Safe do not compute search results on the basis of users’ situation. This thesis introduces a more personalized approach, which better speaks to end-users’ situations. Our main experimentation, in this case, works as a search interface, which displays search results on a dashboard that usually takes the form of charts, fact tables, and thumbnails of unstructured documents. Depending on users’ initial queries, recommendations for alternatives are also displayed, so as to reduce response time of the overall system. This process is often seen as a kind of prediction model. Our work contributes to the following: first, an architecture, implemented with parallel algorithms, that leverages different data sources, namely structured and unstructured document repositories through an extensible Q&A framework, and this framework can be easily configured for distinct corporate settings; secondly, a constraint-matching-based translation approach, which replaces a pivot language with a conceptual model and leads to more personalized multidimensional queries; thirdly, a set of NL patterns for translating BI questions in structured queries that can be easily configured in specific settings. In addition, we have implemented an iPhone/iPad™ application and an HTML front-end that demonstrate the feasibility of the various approaches developed through a series of evaluation metrics for the core component and scenario of the Q&A framework. To this end, we elaborate on a range of gold-standard queries that can be used as a basis for evaluating retrieval systems in this area, and show that our system behave similarly as the well-known WolframAlpha™ system, depending on the evaluation settings
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Hassall, John C. "Development of performance models for co-operative information systems in an organisational context." Thesis, Aston University, 1999. http://publications.aston.ac.uk/10725/.
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The thesis reports of a study into the effect upon organisations of co-operative information systems (CIS) incorporating flexible communications, group support and group working technologies. A review of the literature leads to the development of a model of effect based upon co-operative business tasks. CIS have the potential to change how co-operative business tasks are carried out and their principal effect (or performance) may therefore be evaluated by determining to what extent they are being employed to perform these tasks. A significant feature of CIS use identified is the extent to which they may be designed to fulfil particular tasks, or by contrast, may be applied creatively by users in an emergent fashion to perform tasks. A research instrument is developed using a survey questionnaire to elicit users judgements of the extent to which a CIS is employed to fulfil a range of co-operative tasks. This research instrument is applied to a longitudinal study of Novell GroupWise introduction at Northamptonshire County Council during which qualitative as well as quantitative data were gathered. A method of analysis of questionnaire results using principles from fuzzy mathematics and artificial intelligence is developed and demonstrated. Conclusions from the longitudinal study include the importance of early experiences in setting patterns for use for CIS, the persistence of patterns of use over time and the dominance of designed usage of the technology over emergent use.
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Williams, Joi Young. "System Design and Information Logistics| Following the Business Process Using a Context Aware Framework." Thesis, The George Washington University, 2018. http://pqdtopen.proquest.com/#viewpdf?dispub=10682142.
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The future success of traffic management is contingent upon the advancement of information logistic systems. The ability to provide accurate, valid, and timely information is critical to the effectiveness of an intelligent transportation system’s ability to improve public safety and economic growth. Traffic Operation Centers (TOC) receive and disseminate information with various actors in real-time and near real-time environments. Using the traffic incident management business process for a Traffic Operation Center, this research explores the effects of designing a traffic management system in context to the business process. Two system designs for a TOC are compared using the system architecture maps and incident duration time stamps captured during the use of each system. The results show the impact of using process-oriented information logistics (POIL) during the design phase when developing traffic management systems.
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Mathiesen, Paul R. "Enterprise social technology in the context of business process improvement." Thesis, Queensland University of Technology, 2016. https://eprints.qut.edu.au/102231/4/Paul_Mathiesen_Thesis.pdf.
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This thesis is a qualitative study which identifies and conceptualises the affordances of enterprise social technology within the context of process improvement activities. Using a series of in-depth interviews, the research derived theoretical models that meticulously identifies and defines enterprise social technology affordances within process improvement contexts, showing their relationships to process improvement capabilities. A series of moderating variables effecting these relationships were also found. Based on the empirical evidence, the thesis proposes a series of normative guidelines to practice on how to best utilise enterprise social technologies for more effective and efficient process improvement efforts.
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Chan, How Chun Rita. "Cues & cueing : testing the implication of the high-low context communication conceptual construct on business computer-mediated communication." HKBU Institutional Repository, 2005. http://repository.hkbu.edu.hk/etd_ra/631.
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Wang, Zhiping. "Capacity-constrained production-inventory systems : modelling and analysis in both a traditional and an e-business context /." Linköping : Univ, 2004. http://www.bibl.liu.se/liupubl/disp/disp2004/tek889s.pdf.
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Jitpaiboon, Thawatchai. "The Roles of Information Systems Integration in the Supply Chain Integration Context - Firm Perspective." University of Toledo / OhioLINK, 2005. http://rave.ohiolink.edu/etdc/view?acc_num=toledo1118331800.
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Rinkenberger, Jan. "Context of Self-Service Business Intelligence : A case study of IT-enabled organizational transformation." Thesis, Umeå universitet, Institutionen för informatik, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-172376.
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Fast evolving digital technologies lead to a rapidly changing environment where decisions have to be made in a short time. The promised solution is data-driven decision making and business intelligence. However, business intelligence has until now only been available to executives and managers whereas many of the workers' wishes for their own business analytics could not be fulfilled. The concept of self-service business intelligence (SSBI) opens the gates to democratized business intelligence for everybody. Yet the implementation of SSBI tools is proving to be extremely difficult and has led to the consequence that many SSBI projects remain unsuccessful. This thesis therefore examines the influence of self-service business intelligence on organizational structures and business processes. Furthermore, assumptions made by contemporary industry studies and best practice reports are evaluated. The case study of the Power BI implementation project at a German medical and safety technology manufacturer successfully identifies real-life challenges. Moreover, the thesis stresses the importance of data governance and data infrastructures in the context of SSBI.
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Holmes, Monica C. (Monica Cynthia). "The Relationships of Cross-Cultural Differences to the Values of Information Systems Professionals within the Context of Systems Development." Thesis, University of North Texas, 1995. https://digital.library.unt.edu/ark:/67531/metadc279348/.
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Several studies have suggested that the effect of cultural differences among Information Systems (IS) professionals from different nations on the development and implementation of IS could be important. However, IS research has generally not considered culture when investigating the process of systems development. This study examined the relationship between the cultural backgrounds of IS designers and their process-related values with a field survey in Singapore, Taiwan, the United Kingdom and the United States. Hofstede's (1980) value survey module (i.e., Power Distance (PDI), Uncertainty Avoidance (UAI), InDiVidualism (IDV) and MASculininity/femininity) and Kumar's (1984) process-related values (i.e., technical, economic, and socio-political) were utilized in the data collection. The hypotheses tested were: whether the IS professionals differed on (H.,) their cultural dimensions based on country of origin, (Hg) their process-related values based on country of origin, and (H3) whether a relationship between their cultural dimensions and their process-related values existed. The countries were significantly different on their PDI, UAI and MAS, but not on their IDV. They significantly differed on their technical and sociopolitical values but not on their economic values. IDV and MAS significantly correlated with the process-related values in Singapore, Taiwan and the United States. In the United Kingdom, UAI significantly correlated with socio-political values; and MAS significantly correlated with technical and socio-political values. In Taiwan, UAI significantly correlated with technical and economic values. PDI did not illustrate any significant correlation with the IS process-related values in all four countries. In Singapore and the United States, UAI did not significantly correlate with any of these values. The results provide evidence that IS professionals differ on most of their cultural dimensions and IS process-related values. While IDV and MAS could be useful for examining the relationship between culture and systems development, research involving PDI and UAI might be of questionable benefit.
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Kaidalova, Julia. "Towards a definition of the role of enterprise modeling in the context of business and IT alignment." Licentiate thesis, Högskolan i Skövde, Institutionen för informationsteknologi, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-28345.
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In order to solve a problem of Business and IT Alignment (BITA) it is important to consider various dimensions of it: strategic, structural, social and cultural. In the context of dealing with BITA, Enterprise Modeling (EM) is an acknowledged and widely used practice. On one hand, EM facilitates the creation of integrated models that capture and represent different focal areas of an enterprise, there-fore it allowing to obtain a multidimensional view on an enterprise and to inte-grate these multiple dimensions into a coherent structure. These capabilities make EM a powerful tool for dealing with the strategic and structural dimen-sions of BITA. On the other hand, solving a BITA problem requires dealing with the numerous points of view of the stakeholders and creating a shared under-standing between them, which refers to the social and cultural dimensions of BITA. In this regard EM is also able to provide support to the development of an understanding about the current multidimensional praxis and future vision and strategies. Thus, EM has a high potential for dealing with the strategic, structur-al, social and cultural dimensions of BITA. This licentiate thesis investigates the applicability of EM in the light of BITA and proposes a framework that allocates intentions of EM application within the frame of the Strategic Alignment Model. The framework positions EM conceptually in the context of BITA and identifies a number of EM challenges and recommendations to suggest how EM can be used to facilitate BITA.
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Hornyak, Robert. "Knowledge Worker Behavioral Responses and Job Outcomes in Mandatory Enterprise System Use Contexts." Digital Archive @ GSU, 2012. http://digitalarchive.gsu.edu/cis_diss/47.
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The three essays that comprise my dissertation are drawn from a longitudinal field study of the work process innovation of sourcing professionals at a large multinational paper products and related chemicals manufacturing firm. The focus of this study is an examination of how characteristics of the work process innovation context impact enterprise system (ES) acceptance, rich ES use behavior and the resulting individual-level job outcomes realized by knowledge workers in a strategic business process. The ES, an enterprise sourcing application, was introduced to innovate the work processes of employees who perform the sourcing business process.
Over a period of 12 months, we collected survey data at four points in time (pre-implementation, immediately following training on the new system; following six months of use; and, following 12 months of use) to trace the innovation process as it unfolded. The three essays that comprise my dissertation focus on three key gaps in understanding and make three corresponding key contributions.
The first research essay focuses on the transition from an emphasis on behavioral intention to mental acceptance in mandatory use environments. This essay contributes to the technology acceptance literature by finding that work process characteristics and implementation characteristics are exogenous to beliefs about the technology and that these beliefs are important to understanding mental acceptance as well in mandatory use contexts. The second and third research essays emphasize the transition from lean use concepts to conceptualizing, defining and measuring rich use behaviors and show that use must be captured and elaborated on in context. This is pursued through the development of two rich use constructs reflective of the sourcing work context and the complementary finding of countervailing factors in the work process that may impede the positive impact of rich use behaviors on job benefits.
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Bernroider, Edward, and Patrick Schmöllerl. "A technological, organisational, and environmental analysis of decision making methodologies and satisfaction in the context of IT induced business transformations." Elsevier, 2013. http://dx.doi.org/10.1016/j.ejor.2012.07.025.
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Although Operational Research (OR) has successfully provided many methodologies to address
complex decision problems, in particular based on the rationality principle, there has been too
little discussion regarding their limited consideration in IT evaluation practice and associated
decision making satisfaction levels in an organisational context. The aim of this paper is to
address these issues through providing a current account of diffusion and infusion of OR
methodologies in IT decision making practice, and by analysing factors affecting decision
making satisfaction from a Technological, Organisational, and Environmental (TOE) framework
in the context of IT induced business transformations. We developed a structural equation model
and conducted an empirical survey, which supported four out of five developed research
hypotheses. Our results show that while Decision Support Systems (DSS), holistic IT evaluation
methods, and management support seem to positively affect individual satisfaction, legislative
regulation has an adverse effect. Results also revealed a persistent methodology diffusion and
infusion gap. The paper discusses implications in each of these aspects and presents opportunities
for future work. (authors' abstract)
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Nguyen, An, Kristian Håkansson, and Xiaoran Lin. "Inter-organizational systems adoption in innovation networks : A case study." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-27250.
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Despite the extensive research being done in inter-organizational systems (IOS) adoption in the industry-to-industry field, there seems to be a lack of similar research being done in the IOS adoption for the university-to-industry context. This study takes up this lack of research and focuses on what factors that affect the adoption of IOS in the university-to-industry context instead of the industry-to-industry one. The purpose of this paper is to find how different factors influence IOS adoption decision in the university-to-industry context from the university’s perspective. The study was conducted with a qualitative approach. Five interviews were conducted with coordinators and researchers from different research units at Linnaeus University. The study found seven inter-relationships among the influential factors and how they affect the IOS adoption decision. A model that describes the relations is presented by the end of the study. The study is conducted in the qualitative nature and the sample size is rather limited. Therefore, the findings of the study cannot be generalized.
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Castellanos, Arturo. "Relevance is in the Eye of the Beholder: Design Principles for the Extraction of Context-Aware Information." FIU Digital Commons, 2016. http://digitalcommons.fiu.edu/etd/2543.
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Since the1970s many approaches of representing domains have been suggested. Each approach maintains the assumption that the information about the objects represented in the Information System (IS) is specified and verified by domain experts and potential users. Yet, as more IS are developed to support a larger diversity of users such as customers, suppliers, and members of the general public (such as many multi-user online systems), analysts can no longer rely on a stable single group of people for complete specification of domains –to the extent that prior research has questioned the efficacy of conceptual modeling in these heterogeneous settings. We formulated principles for identifying basic classes in a domain. These classes can guide conceptual modeling, database design, and user interface development in a wide variety of traditional and emergent domains. Moreover, we used a case study of a large foster organization to study how unstructured data entry practices result in differences in how information is collected across organizational units. We used institutional theory to show how institutional elements enacted by individuals can generate new practices that can be adopted over time as best practices. We analyzed free-text notes to prioritize potential cases of psychotropic drug use—our tactical need. We showed that too much flexibility in how data can be entered into the system, results in different styles, which tend to be homogenous across organizational units but not across organizational units. Theories in Psychology help explain the implications of the level of specificity and the inferential utility of the text encoded in the unstructured note.
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Bergdahl, Jacob. "The AI Revolution : A study on the present and future application and value of AI in the context of ERP systems." Thesis, Uppsala universitet, Informationssystem, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-354043.
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Business leaders around the world are expressing equal amounts of excitement and urgency for implementing artificial intelligence (AI) technologies. Yet the upcoming AI revolution is clouded with uncertainties and misconceptions. In this thesis, the business value and application potential of AI were studied in a context of enterprise resource planning (ERP) systems through a case study at a consultancy firm with small- to midsize clients. Three research questions were posed and answered: how can, or do, organizational processes covered by ERP systems benefit from AI, what AI features do customers typically request when ordering ERP systems, and is AI adopted with the purpose of reducing costs or increasing revenue? Using a framework for data analysis, multiple organizational processes covered by ERP systems were explored through interviews with ERP experts. The results indicated that small- and midsize companies were still primarily requesting and working to implement basic, incremental AI with the purpose of reducing costs through automations. Future leaders may instead need to implement AI that fundamentally reinvents their business processes, with the purpose of increasing revenue through augmentations. Overall, while some organizational processes have already been improved with AI solutions, many processes have yet to be AI-powered in the ERP solutions sold by the consultancy firm examined in this study. However, the consultants of the firm express great positivity for the untapped potential of AI, and many further AI solutions are being developed.Affärsledare världen runt upplever såväl entusiasm som brådska för att implementera artificiell intelligens (AI). Men den kommande AI-revolutionen är fylld av osäkerheter och miss-uppfattningar. I denna uppsats undersöktes det affärsvärde och den användningspotential som AI har i en kontext av affärssystem (enterprise resource planning system, ERP) genom en fallstudie på en konsultfirma med små- och mellanstora kunder. Tre forskningsfrågor ställdes och besvarades: hur kan organisatoriska processer som täcks av affärssystem komma att gynnas av AI, eller hur gynnas de redan, vilken typ av AI efterfrågar kunder när de beställer affärssystem, och införskaffas AI i syftet att minska kostnader eller öka intäkter? Med hjälp av ett ramverk för dataanalys utforskandes ett flertal organisatoriska processer som täcks av affärssystem genom intervjuer med affärssystemsexperter. Resultatet tyder på att små- och mellanstora företag fortfarande primärt efterfrågar och jobbar med enkla, inkrementella AI-utvecklingar, med syftet att minska kostnader genom automatiseringar. Framtida ledare kan istället komma att vilja implementera AI som fundamentalt återuppfinner organisationens affärsprocesser, med syftet att öka inkomsterna genom att göra personalen kraftfullare. På det stora hela har enbart än så länge endast ett mindre antal organisatoriska processer blivit förbättrade med AI-lösningar i de affärssystem som säljs av konsultfirman som undersöktes i denna studie. Företagets konsulter uttrycker dock starkt positivitet för den outnyttjade potentialen som kan hittas i AI, och fler AI-lösningar för affärssystemen håller på att utvecklas.
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Warren, Scott Joseph. "A Multi-Methodology Study of the Historic Impact of Soft Systems Methodology and Its Associated Data Visualization Approach in the Context of Operations and Business Strategy." Thesis, University of North Texas, 2018. https://digital.library.unt.edu/ark:/67531/metadc1404615/.
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The purpose of this three-essay dissertation was to expand knowledge and theory regarding soft systems methodologies (SSMs) and data visualization approaches in business, engineering, and other social sciences. The first essay depicts a bibliometric analysis study of the historic impacts of SSM from 1980-2018 on business, engineering, and other social sciences fields. This study found 285 articles that described or employed SSM for research and included outcomes such as top SSM authors, author citation impacts, common dissemination outlets, time-bound distribution of publications, and other relevant findings. This study provided a picture of who, what, why, when, and where SSM has had the greatest impact on academic thought and practice. The second essay presents research on the academic impact of Systemigrams, an associated data visualization approach, finding examples of conceptual or research development that employed Systemigrams to depict complex problem situations. Recommendations for improvement of designing these data visualizations to increase their field use resulted from this study. The final essay leverages a selection of the articles as use cases to produce a grounded theory study to identify phenomena that arose from the use of SSM for operations and firm strategy research. This study identified two broad themes including (i) scope, structure, and process challenges and (ii) performance and evaluation limitations. These themes were explained by six patterns that emerged from the publications. Each produced change recommendations for SSM process, practice, and reporting to support its continued viability and adoption in business and operations research.
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Samoilenko, Sergey. "Impact of the Investments in Information and Communication Technologies on Total Factor Productivity in the Context of the Economies in Transition." VCU Scholars Compass, 2006. http://scholarscompass.vcu.edu/etd/1201.
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The goal of this research is to establish a link between investments in information and communication technology (ICT) and economic growth in the context of countries that are currently classified by the international community as transitional economies (TE). More specifically, in this study we focus on the relationship between ICT and one of the determinants of economic growth, total factor productivity (TFP). Neoclassical growth accounting and the theory of complementarity provide the theoretical framework on which we build this research. By combining the data obtained from two sources, the World Bank Database and the IT Yearbook, we were able to construct a 10-year data set for 18 TEs spanning the period from 1993 to 2002.Our inquiry is structured as a seven-step process that utilizes six data analytic methods. The first step in our investigation involves Cluster analysis (CA) with the purpose of determining whether or not the selected set of TEs is homogenous. Use of CA allowed us to identify two distinct groups of TEs in our sample, which suggests the heterogeneity of the sample.In the second part of our inquiry, we employ Decision Tree (DT) analysis with the goal of investigating the differences between the clusters of TEs that were generated by the CA in the previous step. We were able to determine that one of the groups of TEs, the "leaders," appears to be wealthier than the other group, the "majority."In the next step of our investigation, we perform Data Envelopment Analysis (DEA) to determine the efficiency of the TEs in our set. We were able to determine that the "leaders" are more efficient than the "majority" not only in terms of the production of the output, but also in terms of the utilization of the inputs.The fourth part of our investigation takes advantage of the DT analysis with the purpose of obtaining the insights into the nature of the differences between the efficient and inefficient TEs. By incorporating the results of the CA into DT analysis we were able to construct the model that suggests, with the high degree of precision, some of the criteria according to which the efficient TEs differ from the inefficient ones.The fifth stage of our investigation involves the use of the Translog regression model for the purpose of determining whether or not there exists a set of investments that are complementary to the investments in ICT. We have determined that there exists a statistically significant interaction effect between the investments in ICT and other variables, representing state of labor, as well as capital investments.The sixth part of our investigation relies on using Structural Equation Modeling (SEM) implemented with Partial Least Squares(PLS)to test for the presence of the relationship between the investments in ICT and the unexplained part of the macroeconomic growth, TFP. We were able to establish the presence of the relationship between the two constructs of our conceptual model, "ICT Capitalization" and "TFP" for the "leaders" group of our sample. The construct "ICT Capitalization" was represented by the three ratio measures, all of which contain variable "Annual investment in telecom" in the denominator, while the Malmquist Index and its components, TC and EC., represented the construct "TFP." Thus, it allows us to state that we have established the presence of the relationship between the investments in ICT and TFP.The last step of the data analysis involves using Classification DT and Neural Network (NN) analyses with the aim of investigating the reasons why some of the TEs exhibit statistically significant relationship between the investments in ICT and TFP, while other TEs do not. We were able to determine that one of the reasons why the "leaders" exhibit the statistically significant relationship between the investments in ICT and TFP is that they have higher level of inputs and more efficient processes of converting the inputs into the outputs than the "majority."
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Oliveira, César Augusto Lins de. "Strategy-aware business process management / César Augusto Lins de Oliveira." Universidade Federal de Pernambuco, 2014. https://repositorio.ufpe.br/handle/123456789/12048.
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CNPq
Nas últimas duas décadas, a literatura em gestão empresarial tem demonstrado um interesse crescente no tema da incerteza e os meios utilizados pelas organizações para lidar com ela. Há um consenso entre os pesquisadores atualmente de que as organizações precisam estar constantemente mudando e adaptando as suas operações e estratégias para atender a novos requisitos econômicos e de mercado. A capacidade de uma empresa de mudar rapidamente as suas metas e estratégias e de reconfigurar rapidamente as suas operações é chamada de “flexibilidade estratégica”. Essa capacidade tem sido identificada como um fator crítico para o sucesso das organizações de hoje. Contudo, o apoio da tecnologia da informação à flexibilidade estratégica tem sido limitado. Na maioria das organizações, há ainda uma grande lacuna que separa as atividades de planejamento estratégico das atividades de desenvolvimento de sistemas. Isso reduz a agilidade da companhia em responder a novas necessidades do mercado. Um estudo da literatura em gestão mostra que as necessidades atuais de gerentes em ambientes incertos e mutáveis não tem sido satisfeitas pelos sistemas de apoio à gestão disponíveis hoje. Nesta tese, nós propomos um mecanismo para tornar sistemas da informação “conscientes da estratégia”. Essa consciência estratégica é definida como uma funcionalidade que permite a atualização rápida das funções do sistema em resposta a mudanças estratégicas. Essa funcionalidade também aumenta a capacidade de alinhamento estratégico e monitoramento de desempenho da organização. Mais especificamente, nós propomos uma arquitetura de software que permite que os usuários de um sistema se tornem mais conscientes das necessidades estratégicas da companhia durante a realização do seu trabalho. Nosso foco nesse trabalho é na gestão de processos de negócio e o conceito que nós desenvolvemos é chamado de Gestão de Processos de Negócio Consciente de Estratégia (Strategy-Aware Business Process Management - SA-BPM). A consciência estratégica é obtida por meio de uma infraestrutura modular que muda o comportamento do sistema de gestão de processos em tempo real. O sistema passa a ser capaz de capturar informações derivadas diretamente dos sistemas de apoio à decisão da organização (ex.: sistema de planejamento estratégico). Por meio desse instrumento, as organizações podem desenvolver a capacidade de realizar mudanças frequentes nas suas estratégias e de tornar essas mudanças operacionais de maneira rápida, contribuindo assim para a sua flexibilidade estratégica.
Over the past two decades, management research has demonstrated a growing interest in the subject of uncertainty and in the means employed by organizations to cope with it. There is a consensus among researchers nowadays that organizations must be constantly changing and adapting their operations and strategies to match new market and economic requirements. The ability of a firm to rapidly change its goals and strategies and to readily reconfigure its operations is called “strategic flexibility”. Such ability is being identified as a critical success factor for contemporary organizations. Nevertheless, information technology support for strategic flexibility has been limited. In most organizations, there is still a large gap that separates strategic planning activities from information systems development activities. This reduces the agility of the company to respond to new market necessities. A study of the management literature demonstrates that current requirements of managers in uncertain and changing environments have not been fulfilled by the management support systems available today. In this thesis, we propose a mechanism to make information systems “strategy-aware”. Such strategy awareness is defined as a feature that allows for the rapid update of a system’s functions in response to strategic changes. This feature also improves an organization’s capacity for strategic alignment and performance monitoring. More specifically, we propose a software architecture that makes information system’s users become aware of the company’s strategic necessities while performing their job. Our focus in this work is on business process management and the concept developed by us is called Strategy-Aware Business Process Management (SA-BPM). The strategy awareness is achieved through a modular adaptation infrastructure that changes the behavior of the business process management system at run-time. The system becomes able to capture information derived directly from the organization’s management support systems (e.g., its strategic planning systems). Through our framework, organizations can develop the capacity to make frequent changes to their strategies and to rapidly make these changes operational, contributing to the improvement of their strategic flexibility.
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Laudan, Timo. "Context-oriented product development : collaboration between the business and engineering domain : An investigation with a focus on project & engineering-based organisations." Grenoble INPG, 2008. http://www.theses.fr/2008INPG0184.
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Les spécifications préliminaires consistent dans un contexte d’organisations d’ingénierie, à établir la définition du plus haut niveau du produit. La littérature confirme que la communication et la coordination sont délicates au sein des constellations d’équipes multiculturelles (en termes de métiers : développement de produits, business, etc. ) pendant les phases d’analyse des premiers besoins et ce, même en tendant vers une visualisation et une représentation commune des connaissances. De récents débats sur les formalismes employés sont nés des modèles cohérents et partagés au niveau international qui visent à accroître la confiance et la rationalisation dans les définitions de l’ingénierie et ce à l’aide de la notion d’objectifs. Cependant, la plupart des approches orientées objectifs rencontrent des difficultés dans la création de structures organisationnelle qui seraient en mesure de supporter la nécessaire transparence des évolutions continuelles dans les conversions des connaissances d’un métier à l’autre tout au long du processus de développement de produit. Ainsi, cette thèse propose une approche complémentaire à celles existantes, de manière relativement formelle, qui accentue les collaborations entre le business et l’engineering et la conversion des connaissances entre ces deux métiers. Dans ce contexte, un concept tripartite piloté par les connaissances propose que l’accent soit mis sur une organisation axée sur les valeurs du produit (c’est-à-dire les besoins et les attentes) et les définitions en engineering. De plus ce concept s’appuie sur la notion de partage et de représentation des connaissances. Ces propositions ont été expérimentées et ont été expérimentées et ont illustré la faisabilité d’effectuer une évaluation et une vérification des organisations mises en œuvre intentionnellement en fonction des exigences. Ces propositions ont été élaborées en prenant comme cas d’étude certains éléments du projet de recherche aéronautique VIVACE. L’approche proposée a été appliquée à deux cas industrielsEarly requirements analysis in context of project and engineering-based organisations deals with the establishment of the top-level definition of the project’s product. Literature shows that communication and coordination is challenging in conjunction with visualisation and representation of knowledge in a cross-community constellation of business and product development (PD) teams concerned with early requirements analysis. Recently debated formalisms produce (coherent) intentional models that aim at increasing rationalisation and confidence in engineering definitions using the concept of goals. But most goal-oriented approaches fell short in establishing usable intentional structures that are able to provide the respective transparency for supporting continuously business-engineering evolutions within collaboration and knowledge conversions along a PD process. In this sense, this thesis provides a complementing (informal) approach that emphasises on business and engineering collaboration and knowledge conversions. In this context a tripartite knowledge-driven concept is proposed that anchors a value-oriented organisation of intentional structures (i. E. Business needs and expectations) and traces to engineering definitions. In addition, this concept serves the notion of knowledge representation forum and illustrates how to perform valuation and verifications of intentional structures implemented in forms of requirements. This work was developed along a hybrid action research methodology that employs an empirical study and two industrial application cases
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Lundqvist, Magnus. "Information Demand and Use : Improving Information Flow within Small-scale Business Contexts." Licentiate thesis, Linköping : Department of Computer and Information Science, Linköpings universitet, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-9666.
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Dal, Ahu, Benjamin Hubert, and Hilmi Ocakci. "B2B E-commerce Implementation : A case study of Star Laundry Solutions." Thesis, Linnaeus University, Linnaeus School of Business and Economics, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-6435.
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This thesis investigates the way to implement a valuable e-commerce solution. With the growing importance of information technologies in business practices, more and more companies are adopting e-commerce as a selling and ordering process. However, depending on the market environment, the level of success of the implementation may differ. The purpose of this study is therefore to examine what are the conditions required for a successful B2B e-commerce implementation in different market contexts.
Theories related to the impact of markets' contexts on e-commerce, the business process, and the drivers and enablers of e-commerce have been considered. Thereafter the current situation of Star Laundry Solutions (SLS) has been studied. The context of different markets – France, United Kingdom, Turkey - where they have dealers, the business process drivers of implementations and success factors of a valuable e-commerce solution have been investigated. The result of the empirical studied are analyzed in comparison with the theoretical findings. Through this method, the main research question of the thesis, namely “What are the necessary conditions to implement a value-adding e-commerce solution in different market contexts?” can be answered.
Several conditions have been identified in order to succeed the implementation and bring value to the different players along the supply chain, from the manufacturer to the end-customer. The market should first answer different criteria. Further, future users of the web solution must support the implementation, trust between parties must also emerge from the implementation, and additional information must be provided on the website such as product numbers (PNCs), products' availability and delivery times.
The provided recommendations of this thesis regarding the features of the web solution, the range of products that dealers and importers should be able to order online and the range of companies that should be allowed to use the web solution in Turkey.
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Alghamdi, Ahmed Dirwish G. "An integrated model of the influence of personal psychological traits and cognitive beliefs on customer satisfaction and continuance intentions in relation to Internet banking usage within the Saudi Arabian context." Thesis, University of Plymouth, 2014. http://hdl.handle.net/10026.1/3096.
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This thesis examines the effects of Culture, the Unified Theory of Acceptance and Use of Technology (UTAUT), Expectation Confirmation Theory (ECT) and Technology Readiness (TR) on the satisfaction and usage continuance intention of Internet banking customers within the Saudi Arabian context. The aim is to develop and test a new framework for use in determining the factors that affect Internet banking customers’ actual usage behaviours, with a special focus on the role of cognitive processes, and cultural and personal psychological traits. This research uses cross-sectional survey questionnaire methods within a quantitative approach. 261 valid responses were received. Structural Equation Modelling (SEM) was used to test the hypothesised relationships within the research model in Analysis of Moment Structures (AMOS 20) software. ECT is well established in conventional marketing literature and explains how cognitive beliefs and affects lead to customers’ repurchasing behaviour. It was first adopted for the Information Systems (IS) context and then customised to explain IS continuance intention behaviour. However, previous ECT customisations in the IS context present a significant knowledge gap because technology-based services are sensitive to individuals’ psychological traits, which ECT does not account for. This research integrates psychological traits and culture into the ECT framework to explain customer satisfaction and continuance intentions in the context of Internet banking usage. It combines ECT with the UTAUT in order to expand ECT to include more cognitive beliefs. Then it integrates TR and Culture to account for psychological and sociological traits. The results present a new contribution to the body of knowledge by validating a theoretically backed integration of the above models into one structural model. This model broadens the understanding of the factors that influence IS satisfaction and usage continuance intention. Compared to previous studies, the explanatory power of this model is a major improvement, with an R2 of (0.61) for usage continuance intention.
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McLucas, Alan Charles Civil Engineering Australian Defence Force Academy UNSW. "An investigation into the integration of qualitative and quantitative techniques for addressing systemic complexity in the context of organisational strategic decision-making." Awarded by:University of New South Wales - Australian Defence Force Academy. School of Civil Engineering, 2001. http://handle.unsw.edu.au/1959.4/38744.
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System dynamics modelling has been used for around 40 years to address complex, systemic, dynamic problems, those often described as wicked. But, system dynamics modelling is not an exact science and arguments about the most suitable techniques to use in which circumstances, continues. The nature of these wicked problems is investigated through a series of case studies where poor situational awareness among stakeholders was identified. This was found to be an underlying cause for management failure, suggesting need for better ways of recognising and managing wicked problem situations. Human cognition is considered both as a limitation and enabler to decision-making in wicked problem environments. Naturalistic and deliberate decision-making are reviewed. The thesis identifies the need for integration of qualitative and quantitative techniques. Case study results and a review of the literature led to identification of a set of principles of method to be applied in an integrated framework, the aim being to develop an improved way of addressing wicked problems. These principles were applied to a series of cases in an action research setting. However, organisational and political barriers were encountered. This limited the exploitation and investigation of cases to varying degrees. In response to a need identified in the literature review and the case studies, a tool is designed to facilitate analysis of multi-factorial, non-linear causality. This unique tool and its use to assist in problem conceptualisation, and as an aid to testing alternate strategies, are demonstrated. Further investigation is needed in relation to the veracity of combining causal influences using this tool and system dynamics, broadly. System dynamics modelling was found to have utility needed to support analysis of wicked problems. However, failure in a particular modelling project occurred when it was found necessary to rely on human judgement in estimating values to be input into the models. This was found to be problematic and unacceptably risky for sponsors of the modelling effort. Finally, this work has also identified that further study is required into: the use of human judgement in decision-making and the validity of system dynamics models that rely on the quantification of human judgement.
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Nishat, Shahid. "E-Government: Antecedents to Technology Adoption and Creating Public Value in Pakistan." Thesis, 2022. https://vuir.vu.edu.au/44406/.
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E-Government or e-Gov initiatives have attracted substantial public investment by governments around the world. This trend is driven by the premise that these systems improve efficiency, transform public services and enable citizen participation in social democratic processes. The paradox, however, is that unfortunately many such initiatives, particularly in emerging economies like Pakistan, fail to achieve these intended outcomes. The reality is that despite huge investments two issues persist: firstly, a low level of adoption of e-Gov services; and secondly, an inability to achieve the desired impact. Adoption is typically explained in the literature with reference to characteristics of technology, while individual technology disposition is ignored. Impact is typically measured by techno-economic parameters, albeit that impact is best determined by those who use the services – citizens, measured in terms of public value (PV).
This study examined the antecedents of technology adoption and creation of public value impact thereof for individual citizens. Adoption concerns the interaction between system characteristics and individual dispositions, while impact is determined by perceptions of value created by the uptake of e-Gov systems by citizens. The study used a mixed methods approach, with an online survey to collect data and examined adoption and PV using the multivariate technique of Structured Equation Modelling (SEM). Open-ended questions, supplemented by nine semi-structured interviews with senior managers in the government, served to assess how government can support the adoption and creation of public value in Pakistan.
Study findings reveal a significant positive relationship exists between motivating dispositions of optimism and innovativeness and e-Gov use, and a significant negative relationship exists between inhibiting dispositions of discomfort and insecurity and e-Gov use. These results validate the construct of technology readiness (TR) in the context of Pakistan. Both sub-dimensions of TR, motivators and inhibitors were, however, found to have no significant influence on user satisfaction. Conversely, all system characteristics, information, system and service quality appear to influence user satisfaction (US), but with service quality the strongest determinant of US. This latter distinction is important because it emerges that US is more strongly associated with the creation of PV. Both information and service quality positively influence e-Gov use, however system quality appears not to have any significant influence on e-Gov use, presumably because technology is now sufficiently advanced for functionality to be normalised as a user expectation.
Addressing a gap in the literature concerning what constitutes success in e-Gov initiatives, this study suggests both use of e-Gov services and associated user satisfaction, which is derived from accessing these services, are important. However, while both considerations are central to success, there is a spectrum in PV creation that ranges from cost-based operational efficiency to user-centred functional effectiveness and to increased public participation in social and democratic processes. These three conditions make up a novel PV impact framework, with two enabling attributes, trust and transparency, also identified.
Methodologically, the study identifies a user-centric policy and practice framework for practitioners to direct policy efforts towards e-Gov adoption and creation of PV. The framework includes three tensions that arguably sustain the e-Gov paradox. The first tension is ad-hoc policy which exists due to the lack of an enabling environment, and in this study is characterised by bureaucratic inertia and decision-making stovepipes or silos. A second tension is the tendency for policy to be decoupled from implementation due to lack of an integrating e-Gov practice framework to bridge the digital divide(s). This is evident in the variable access to infrastructure and high cost, as well as varying urban/rural needs, digital literacy and language competence, with a significant majority of users being more comfortable using a local language rather than English, the official language of government. A third tension is the tendency for e-Gov practitioners and the Digital Pakistan Policy (DPP) to be blind to identifying and meeting user or demand-side needs. Key enablers of this user-centric view of PV are design-based trust and the establishment of a system of redressal.
In summary, there are direct and indirect factors that drive public value creation, with the core need identified for governments is to shift from a provider-centred focus to a citizen-centred or user focus. The e-Gov policy and practice framework can help practitioners and researchers alike to both inform and examine policy efforts related to e-Gov uptake and PV creation based on measuring what matters most for the user. These study findings are likely to be of keen relevance to decision-makers in the Government of Pakistan and other emerging economies wishing to bridge the e-Gov paradox noted in literature.
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Ulpiano, Renato. "Adopting Physician-Rating Websites: Assessing the Influence of Practitioners’ Motivations and System Perceptions." Thesis, 2021. https://vuir.vu.edu.au/43687/.
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Physician-rating websites (PRWs) are internet-based platforms that allow users to read or contribute to reviews of service performance about healthcare practitioners (HCPs). Healthcare consumers use PRWs to rate healthcare services; however, PRWs are not commonly embraced by HCPs, nor by professional associations. Nonetheless, in a competitive environment, HCPs could benefit their practice by attending to what clients publicly communicate about their services to align with the patient centred care (PCC) movement. The systematic literature review (SLR) revealed a paucity of research in the area. This research sought to understand what influences a HCP’s intention to adopt a PRW. In doing so, this research explored the relationship between HCPs’ motivation to adopt such websites and the role of their perceptions of a PRW’s characteristics. The motivation and system elements were assessed in terms of their relative influence on HCPs’ PRW adoption. This research conducted a narrative and SLR to inform a conceptual model to theoretically explain the relationship between motivation, system characteristics, and intention to adopt a PRW that was tested in a cross-sectional study. The research method and methodology included participants, 249 Australian allied healthcare professionals, who were surveyed using validated scales. Structural equation modelling estimated the model and the relative contribution of motivation and system characteristics on the adoption of PRWs. The Results chapter showed that HCPs’ motivation type external regulation—social had a direct negative effect on their intention to adopt a PRW (r = −.21, p < 0.01). In discussing the findings, they contrasted with the perceived system characteristics of relative advantage and ease of use, which were found to have a direct positive effect on intention to adopt a PRW (r = .88, p < .00) and (r = .24, p < .00), respectively. In conclusion, the results from this study, first, increase current understanding of HCP behavioural intention to adopt a PRW. Second, theoretical contributions are made through the integration of self-determination theory and diffusion of innovation applied to this unique context. Third, this study is the first to apply the Multidimensional Work Motivation Scale in Australia. The findings have implications for healthcare businesses and HCPs’ strategic development of PCC measures. Furthermore, translation of the findings could assist in the design of HCPs’ professional development to use online feedback, to manage patient onboarding, and to identify pathways to innovation adoption by HCPs.
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Cutcher-Gershenfeld, Joel. "Fostering Continuous Improvement in a Changing Business Context. Textron Systems, Wilmington, Massachusetts, 1998,1999,2000." 2001. http://hdl.handle.net/1721.1/1592.
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This is a large non-union facility implementing systems change initiatives in a rapidly changing business context. Textron has been an important contributor to the U.S. defense aerospace business for five decades. Textron is a prime contractor with the U.S. government and supplier for other technologies. Textron sees workplace change initiatives as key to business success. It seeks performance gains through employee training and development. Textron Systems illustrates the ever-changing challenge of aligning employment systems with business strategy in the aerospace industry. It can sustain major change initiatives and is vulnerable to the swings that come with each new business contract. A combination of training, organizational development and work restructuring activities are being implemented. Even so, they cannot fully mitigate the instability associated with the defense aerospace sector.
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Capelo, Raquel Antas Gonçalves Onofre. "Organizational culture influence on information quality - use of business intelligence systems relationship: portuguese context." Master's thesis, 2013. http://hdl.handle.net/10362/9175.
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Dissertação apresentada como requisito parcial para obtenção do grau de Mestre em Estatística e Gestão de Informação, especialização em Gestão dos Sistemas e Tecnologias de InformaçãoBusiness intelligence systems offer managerial advantage in a business environment that rapidly evolves, however the accomplishment of its unique capacities and the delivery of overall efficiency much relies on its use. The use of business intelligence systems is closely related to information quality, in a sense that information should meet end user’s needs, providing trust, fast access and reliability. In an attempt to fulfill a research need, it is provided a framework to analyze organizational culture in a sample of medium to large organizations operating in Portugal, and tested potential linkages with individual culture types (e.g. clan, adhocracy, market and hierarchy), and use of business intelligence, trough information quality.
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Dwivedi, Y. K., Elvira Ismagilova, Nripendra P. Rana, and R. Raman. "Social media adoption, usage and impact in business-to-business (B2B) context: A state-of-the-art literature review." 2021. http://hdl.handle.net/10454/18290.
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YesSocial media plays an important part in the digital transformation of businesses. This research provides a comprehensive analysis of the use of social media by business-to-business (B2B) companies. The current study focuses on the number of aspects of social media such as the effect of social media, social media tools, social media use, adoption of social media use and its barriers, social media strategies, and measuring the effectiveness of use of social media. This research provides a valuable synthesis of the relevant literature on social media in B2B context by analysing, performing weight analysis and discussing the key findings from existing research on social media. The findings of this study can be used as an informative framework on social media for both, academic and practitioners.
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Pather, Maree. "Towards a model for ensuring optimal interoperability between the security systems of trading partners in a business-to-business e-commerce context." Diss., 2002. http://hdl.handle.net/10500/885.
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A vast range of controls/countermeasures exists for implementing security on information systems connected to the Internet. For the practitioner attempting to implement an integrated solution between trading partners operating across the Internet, this has serious implications in respect of interoperability between the security systems of the trading partners. The problem is exacerbated by the range of specification options within each control. This research is an attempt to find a set of relevant controls and specifications towards a framework for ensuring optimal interoperability between trading partners in this context. Since a policy-based, layered approach is advocated, which allows each trading partner to address localized risks independently, no exhaustive risk analysis is attempted. The focus is on infrastructure that is simultaneously optimally secure and provides optimal interoperability. It should also be scalable, allowing for additional security controls to be added whenever deemed necessary.Computing
M. Sc. (Information Systems)
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Rickard, Kim. "E-mentoring and information systems effectiveness models: a useful nexus for evaluation in the small business context." Thesis, 2007. https://vuir.vu.edu.au/1507/.
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While information communications technology provides new opportunties for supporting mentoring, there is a need to explore how effectively these potential benefits are being realised. The evaluation of the effectiveness of structured e-mentoring in the small business context is problematic because it is contingent upon a multitude of contextual factors and characterised by a range of research difficulties. A review of 31 effectiveness studies across the mentoring, ementoring and small business fields undertaken as part of this study provided a basis for systematically determining the nature of these research challenges. They included the heterogeneity and divergent pedagogical needs of individuals, the complexity of the mentoring phenomenon, measurement difficulties, the paradigm location of evaluation models, inherent problems with evaluation methodologies and data quality, and the almost contradictory imperatives to evaluate individualised outcomes while exploring commonalities and patterns in effectiveness. To extend understanding and knowledge in the field of e-mentoring for small business, it will be necessary to develop empirically-based theories of effective e-mentoring systems. As a means of contributing to the generation and refinement of theory, this study proposed a framework as a potential solution to some of the research challenges and contextual contingencies identified. The framework integrates the DeLone and McLean model of Information Systems Success (1992) which is based on the principle that Information Systems success is best evaluated by considering the dimensions of effectiveness - System quality, Information quality, Use, User satisfaction and Impact - together as a system rather than in isolation. The Rickard model extends this principle to structured e-mentoring, and adapts and redefines DeLone and McLean’s Information Systems dimensions for the mentoring context. The study investigated the framework as a means of consolidating and classifying the metrics used in the informing disciplinary areas, as a reference tool for designing qualitative and quantitative effectiveness measurement instruments, for selecting situationally-responsive research strategies, and most critically, for describing, classifying and interpreting variability in effectiveness outcomes. The framework was applied to evaluate the effectiveness of an Australian e-mentoring program targeted at self-employed professional contractors called Mentors Online. This examination of actual practice provided a basis for proposing a set of determinants of e-mentoring effectiveness. This work in turn provided a basis for understanding how the potential benefits of structured e-mentoring are being realised. Creating a nexus between structured e-mentoring effectiveness evaluation and DeLone and McLean’s Information Systems success model was shown to provide a justified, sufficient and useful basis for evaluating structured e-mentoring effectiveness, and therefore a means of contributing to the body of international literature on e-mentoring effectiveness.
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Rickard, Kim. "E-mentoring and information systems effectiveness models a useful nexus for evaluation in the small business context /." 2007. http://eprints.vu.edu.au/1507/1/Rickard.pdf.
Full textAbstract:
While information communications technology provides new opportunties for supporting mentoring, there is a need to explore how effectively these potential benefits are being realised. The evaluation of the effectiveness of structured e-mentoring in the small business context is problematic because it is contingent upon a multitude of contextual factors and characterised by a range of research difficulties. A review of 31 effectiveness studies across the mentoring, ementoring and small business fields undertaken as part of this study provided a basis for systematically determining the nature of these research challenges. They included the heterogeneity and divergent pedagogical needs of individuals, the complexity of the mentoring phenomenon, measurement difficulties, the paradigm location of evaluation models, inherent problems with evaluation methodologies and data quality, and the almost contradictory imperatives to evaluate individualised outcomes while exploring commonalities and patterns in effectiveness. To extend understanding and knowledge in the field of e-mentoring for small business, it will be necessary to develop empirically-based theories of effective e-mentoring systems. As a means of contributing to the generation and refinement of theory, this study proposed a framework as a potential solution to some of the research challenges and contextual contingencies identified. The framework integrates the DeLone and McLean model of Information Systems Success (1992) which is based on the principle that Information Systems success is best evaluated by considering the dimensions of effectiveness - System quality, Information quality, Use, User satisfaction and Impact - together as a system rather than in isolation. The Rickard model extends this principle to structured e-mentoring, and adapts and redefines DeLone and McLean’s Information Systems dimensions for the mentoring context. The study investigated the framework as a means of consolidating and classifying the metrics used in the informing disciplinary areas, as a reference tool for designing qualitative and quantitative effectiveness measurement instruments, for selecting situationally-responsive research strategies, and most critically, for describing, classifying and interpreting variability in effectiveness outcomes. The framework was applied to evaluate the effectiveness of an Australian e-mentoring program targeted at self-employed professional contractors called Mentors Online. This examination of actual practice provided a basis for proposing a set of determinants of e-mentoring effectiveness. This work in turn provided a basis for understanding how the potential benefits of structured e-mentoring are being realised. Creating a nexus between structured e-mentoring effectiveness evaluation and DeLone and McLean’s Information Systems success model was shown to provide a justified, sufficient and useful basis for evaluating structured e-mentoring effectiveness, and therefore a means of contributing to the body of international literature on e-mentoring effectiveness.
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Huang, Haiteng. "The impact of mobile devices on SMEs in Auckland, New Zealand. A dissertation submitted in partial fulfillment of the requirements for the degree of Master of Computing, Unitec New Zealand /." Diss., 2008. http://www.coda.ac.nz/cgi/viewcontent.cgi?article=1007&context=unitec_scit_di.
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Rochel, Roman Christian. "RFID tehcnology [sic] introduction and impacts on supply chain management systems. A dissertation submitted in partial fulfilment of the requirements for the degree Master of Computing, School of Computing and Information Technology, Mt Albert, Auckland, New Zealand /." Diss., 2005. http://www.coda.ac.nz/cgi/viewcontent.cgi?article=1001&context=unitec_scit_di.
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Hussain, Zahid I., H. B. Chamas, and M. Reza Abdi. "A study looking at ways to increase acceptance of E-Government systems in Developing Countries: A focus on The Context-System Gap." 2016. http://hdl.handle.net/10454/16163.
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YesFor developing countries involved in enhancing communication between citizens and public administration and minimizing corruption, it is imperative to exploit information technology. However, certain factors surrounding the context of e-government adoption can either facilitate or hinder the achievement of this objective. In this paper we develop a conceptual framework that aims to enable more successful e-government adoption and aim to expose the factors hindering implementation. Most empirical research and theories on the implementation of e-government in developing countries remain at the macro-level and fail to highlight contextual complexities of deployment and the role of the gap between the citizens and the government. Therefore, this research offers an empirical model differentiating between the electronic context and the electronic system and shed a light over a new gap, government-citizen gap, in the adoption of e-government.
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Mohd, Nor Safwan. "Fusion analysis: integrating neurally enhanced fundamental analysis, technical analysis and corporate governance in the context of a stock market trading system." Thesis, 2014. https://vuir.vu.edu.au/25077/.
Full textAbstract:
This thesis examines the trading performance of a novel fusion strategy that amalgamates neurally enhanced financial statement analysis (traditional fundamental analysis), corporate governance analysis (new fundamental research) and technical analysis in the context of a full-fledged stock market trading system.