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1

Drawing the line: Art therapy with the difficult client. J. Wiley, 2005.

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2

1950-, Dowling Jeffrey, and Sharkey Ron 1949-, eds. Mental health nursing: Strategies for dealing with the difficult client. W.B. Saunders/Baillière Tindall, 1992.

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3

Gullette, Lyn Cobin. Difficult clients--dedicated attorneys: Practical psychology for effective in-the-trenches representation. Bradford Pub., 2005.

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4

Gill, McGauley, ed. Counselling difficult clients. Sage Publications, 1998.

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5

Compassionate therapy: Working with difficult clients. Jossey-Bass, 1992.

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6

Guynes, Randall. Difficult clients, large caseloads plague probation, parole agencies. U.S. Dept. of Justice, Office of Justice Programs, National Institute of Justice, 1989.

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7

Overcoming resistance: Rational-emotive therapy with difficult clients. Springer Pub. Co., 1985.

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8

Hanna, Fred J. Therapy with difficult clients: Using the precursors model to awaken change. American Psychological Association, 2002. http://dx.doi.org/10.1037/10428-000.

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9

Best practices: Difficult people : working effectively with prickly bosses, coworkers, and clients. Collins, 2007.

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10

Danielle, Nahon, ed. The integrity model of existential psychotherapy in working with the "difficult patient". Brunner-Routledge, 2005.

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11

Mapping careers with LD and ADD clients: Guidebook and case studies. Columbia University Press, 1999.

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12

HIgh-conflict clients, difficult cases. MCLE, 2007.

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13

Solutions for the "Treatment Resistant" Addicted Client: Therapeutic Techniques for Engaging Difficult Clients. Haworth Press, 2001.

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14

Moschini, Lisa B. Drawing the Line: Art Therapy with the Difficult Client. Wiley & Sons, Incorporated, John, 2005.

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15

Moschini, Lisa B. Drawing the Line: Art Therapy with the Difficult Client. Wiley, 2004.

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16

Moschini, Lisa B. Drawing the Line: Art Therapy with the Difficult Client. Wiley & Sons, Incorporated, John, 2008.

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17

Laskowski, Cheryl Ann. MENTAL HEALTH CLINICAL NURSE SPECIALISTS' INTERPRETATIONS OF DIFFICULT CLIENT BEHAVIOR. 1995.

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18

Treating Dissociation and Complex Trauma: A Practical Guide to Working with the Difficult Client. Taylor & Francis Group, 2016.

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19

Hankin, Sheenah, Richard L. Wessler, and Jonathan Stern. Succeeding with Difficult Clients: Applications of Cognitive Appraisal Therapy (Practical Resources for the Mental Health Professional). Academic Press, 2001.

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20

Succeeding with Difficult Clients: Applications of Cognitive Appraisal Therapy (Practical Resources for the Mental Health Professional). Academic Press, 2001.

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21

Succeeding with Difficult Clients. Elsevier, 2001. http://dx.doi.org/10.1016/b978-0-12-744470-3.x5000-3.

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22

1958-, Ouellette Linda A., Smith Mark T. 1959-, Deutsch Robin M, and Massachusetts Continuing Legal Education, Inc. (1982- ), eds. HIgh-conflict clients, difficult cases. MCLE, 2007.

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23

1958-, Ouellette Linda A., Smith Mark, Deutsch Robin M, and Massachusetts Continuing Legal Education, Inc. (1982- ), eds. High-conflict clients, difficult cases. MCLE, 2007.

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24

Kottler, Jeffrey A. Compassionate therapy: Working with difficult clients. Jossey-Bass, 1992.

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25

Medalia, Alice, Tiffany Herlands, Alice Saperstein, and Nadine Revheim. Cognitive Remediation for Psychological Disorders. Oxford University Press, 2017. http://dx.doi.org/10.1093/med-psych/9780190608453.001.0001.

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Individuals with serious and persistent mental illnesses, including schizophrenia and affective disorders, often experience cognitive deficits that make it difficult to perform everyday tasks. For example, they may have difficulty with attention, memory, processing speed, and problem solving, and this may interfere with functioning at work, school, and in social situations. Cognitive remediation is an evidence-based behavioral treatment for people who are experiencing cognitive impairments that interfere with role functioning. This edition contains all the information needed to set up a cognitive remediation program so clients can strengthen the cognitive skills needed for everyday functioning. The program described is called Neuropsychological and Educational Approach to Remediation (NEAR), which is an evidence-based approach to cognitive remediation that uses carefully crafted instructional techniques that reflect an understanding of how people learn best. The goals of NEAR are to provide a positive learning experience, to promote independent learning, and to promote optimal cognitive functioning in daily life. This second edition of the popular 2009 therapist’s guide provides step-by-step instructions on how to implement NEAR techniques with patients to improve their cognitive functioning and quality of life. Guidelines are provided for setting up and running a successful cognitive remediation program. Therapists learn how to choose appropriate cognitive exercises, recruit and work with clients, perform intake interviews, and create treatment plans. This guide comes complete with all the tools necessary for facilitating treatment, including program evaluation forms and client handouts.
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26

Difficult Clients: Effective Rehabilitation Strategies for Health Professionals. Aspen Pub, 1995.

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27

Managing Challenging Clients Building Effective Relationships With Difficult Customers. Palgrave MacMillan, 2011.

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28

Nongard, Richard K. 11 Solutions to Highly Difficult Clients ~ Effective Counseling Interventions. Lulu.com, 2005.

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29

Oade, A. Managing Challenging Clients: Building Effective Relationships with Difficult Customers. Palgrave Macmillan, 2016.

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30

Cava, Roberta. Difficult People: How to Deal with Impossible Clients, Bosses and Employees. Firefly Books, 1997.

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31

Cava, Roberta. Difficult People: How to Deal With Impossible Clients, Bosses and Employees. Key Porter Books, 1992.

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32

Abblett, Mitch. Heat of the Moment in Treatment: Mindful Management of Difficult Clients. Norton & Company, Incorporated, W. W., 2013.

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33

(Editor), Douglas K. Snyder, and Mark A. Whisman (Editor), eds. Treating Difficult Couples: Helping Clients with Coexisting Mental and Relationship Disorders. The Guilford Press, 2003.

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34

Therapy With Difficult Clients: Using the Precursors Model to Awaken Change. American Psychological Association (APA), 2001.

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35

The Heat Of The Moment In Treatment Mindful Management Of Difficult Clients. WW Norton & Co, 2013.

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36

Bankruptcy for real estate lawyers: Getting your clients through a difficult economy. MCLE, 2003.

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37

Vulture capital & corporate restructuring: Protecting your client's interests in difficult times. Practising Law Institute, 2002.

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38

Hoover, John. Best Practices: Difficult People: Working Effectively with Prickly Bosses, Coworkers, and Clients (Best Practices). Collins, 2007.

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39

Mosby. Mosby's Communication in Nursing Videotape Series: Communicating with Difficult Clients and Colleagues - Pal Videotape. C.V. Mosby, 1995.

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40

Small business survival: How to help your business clients navigate in this difficult economy. Massachusetts Continuing Legal Education, 2003.

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41

Hoover, John. Best Practices: Difficult People: Working Effectively with Prickly Bosses, Coworkers, and Clients (Best Practices). Collins, 2007.

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42

Hanhimäki, Jussi M. Europe's Cold War. Edited by Dan Stone. Oxford University Press, 2012. http://dx.doi.org/10.1093/oxfordhb/9780199560981.013.0014.

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In 1945, much of Europe was in rubble, following an orgy of violence and genocide unprecedented in recorded history. This alone provides one explanation for the phenomenal rise of Soviet and American power in Europe after World War II. And given the ideological differences, material capabilities, security interests, and contrasting personalities of those in power, it was no wonder that any possibility of cooperation between the Soviet Union and the United States vanished after the common objective of defeating the Axis powers had been achieved. While the Cold War may not have been inevitable, it would have been difficult to avoid. This article explores the evolution of transatlantic relations during the Cold War, with particular emphasis on Geir Lundestad's thesis about ‘empire by invitation’. It then turns to the other side of the Cold War divide and evaluates the supposed omnipotence of the Soviet Union over its client states. The article also examines the cracks in the Iron Curtain – the evolution of relations between, beneath, and beyond the two blocs in Europe.
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43

Steketee, Gail, and Randy O. Frost. Treatment for Hoarding Disorder. Oxford University Press, 2013. http://dx.doi.org/10.1093/med:psych/9780199334940.001.0001.

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This online Second Edition of Treatment for Hoarding Disorder is the culmination of more than 20 years of research on understanding hoarding and building an effective intervention to address its myriad components. Thoroughly updated and reflective of changes made to the Fifth Edition of the Diagnostic and Statistical Manual for Mental Disorders (DSM-5), this online client workbook outlines an empirically supported and effective CBT program for treating hoarding disorder. It helps to guide clients through their treatment for hoarding disorder with their clinician. It includes homework, forms, exercises, and behavioral experiments to test personal beliefs about possessions, develop an organization plan and filing system, and sort and organize items room by room. A major goal of the treatment is to recapture the positive role of possessions in the lives of people with hoarding problems, and strategies are outlined for sustaining gains and making further progress, as well as for managing stressful life events that can provoke problematic acquiring and difficulty discarding.
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44

Bevington, Dickon, Peter Fuggle, Liz Cracknell, and Peter Fonagy. Adaptive Mentalization-Based Integrative Treatment. Oxford University Press, 2017. http://dx.doi.org/10.1093/med-psych/9780198718673.001.0001.

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This book is for youth workers, social workers, mental health staff, specialist teachers, family support workers, and so on, whose clients present with comorbidity, risk, and difficulty accessing mainstream services. It describes inevitably stressful, unsettling work, providing effective help in complex helping systems. An innovative response emerges, building on adaptive (evidence-based) mentalization-based theory and practice. Uniquely, AMBIT applies mentalizing not only directly, in work with clients, but also in work: (a) with the team, (b) with wider (often “dis-integrated”) networks, and (c) creating cultures of learning and radical transparency. AMBIT is as much an improvement system for teams as a “therapy”—strengthening team identity and coherence, and supporting a wider community of practice. Linking evidence-based practice to practice-based evidence, the book concludes with impact descriptions from some of the nearly 200 AMBIT-trained teams, a client’s perspective, and a challenging analysis of systems of care pointing toward the need to create more mentalizing systems.
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45

Fleming, Noah, Shawn Veltman, and Debra Margles. Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients into Your Best Customers. Red Wheel/Weiser, 2017.

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46

Fleming, Noah, Shawn Veltman, and Debra Margles. Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients into Your Best Customers. Red Wheel/Weiser, 2017.

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47

Holt, Thomas J., Kristie R. Blevins, and Sarah Fitzgerald. Examining the Economics of Prostitution Using Online Data. Edited by Scott Cunningham and Manisha Shah. Oxford University Press, 2016. http://dx.doi.org/10.1093/oxfordhb/9780199915248.013.18.

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The exchanges between sex workers and their clients are often hidden from view, making it difficult to understand how the prices paid to sex workers vary depending on city, time of the year, where they solicit, and the demographics and attitudes of the sex worker. The Internet and computer-mediated communications, however, enable an investigation of prostitution as the customers of various sex workers discuss their sexual exploits and share tips and information with others online. This research uses data collected from 10 city-specific Web forums to examine the price structures of prostitution and the attitudinal, behavioral, and demographic factors affecting the prices paid to sex workers. The implications of this study for our understanding of the various environmental, individual, and situational factors that affect the supply and demand of the sex trade from the client’s perspective will be explored in detail.
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48

Nahon, Danielle, and Nedra Lander. The Integrity Model of Existential Psychotherapy with the 'Difficult Patient'. Routledge, 2005.

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49

Thompson-Brenner, Heather, Melanie Smith, Gayle E. Brooks, Dee Ross Franklin, Hallie Espel-Huynh, and James Boswell. The Renfrew Unified Treatment for Eating Disorders and Comorbidity. Oxford University Press, 2021. http://dx.doi.org/10.1093/med-psych/9780190947002.001.0001.

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This treatment program is designed to address any type of eating disorder along with the other emotional problems that people with eating disorders also commonly experience. Eating disorders are related to emotional functioning in many important ways. The overall goal of this treatment is for clients to become more accepting of their emotions in order to respond to them in more productive ways. Each chapter of this workbook teaches clients the skills to manage their emotions. This workbook was developed to help people who have eating disorders and who are also struggling with intense and difficult emotions like anxiety, sadness, anger, and guilt. Having an eating disorder is a difficult emotional experience, and many people develop depression and anxiety in reaction to their eating disorder symptoms. So, emotions create the context in which eating disorders develop, emotions are a part of what drives eating disorder symptoms on a daily level, and emotional experience become worse as a result of having an eating disorder.
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50

Bhagat, Rabi S. Cultural Variations and the Global Organization. Oxford University Press, 2017. http://dx.doi.org/10.1093/acprof:oso/9780190241490.003.0007.

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Cultural variations present significant challenges for managers, customers, and clients of global organizations. Cultures of the nations are enduring differences that have evolved for centuries and do not change easily. Without adequate consideration of cultural variations, the effective functioning of global organizations is nearly impossible. The classification of cultures on a national scale that is based on careful analysis should provide the context for expanding the operations of global organizations across nations. Some cultures function more effectively by taking into account the role of relationships, whereas others are more governed by rules and regulations that have existed for centuries. Working across these two distinct types of cultures is considerably difficult. This chapter discusses various strategies for dealing with such cultural differences. The topics of cultural intelligence, cultural sensitivity, cultural competence, and cultural distance among nations are presented.
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