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Mugo, Grace Wanjiru, and Milkah Mathu. "Assessment of Customer Service Provision for Enhanced User Satisfaction in Academic Libraries: A Case Study of St Paul’s University Library, Kiambu County, Kenya." International Journal of Current Aspects 5, no. 1 (March 13, 2021): 20–34. http://dx.doi.org/10.35942/ijcab.v5i1.155.
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Primarily, academic libraries and librarians’ objective is to satisfy library users. Customer satisfaction in business seeks to maintain and enhance the relationship between customers and organizations to win loyalty and ensure survival in the competitive world of information explosion. Customer satisfaction, therefore, implies customers’ perception that his or her expectations have been met or surpassed. The purpose of this study was to assess the customer service provision for enhanced user satisfaction in academic libraries with a focus on St Paul’s University Library. The objectives of the study were to establish the quality of information resources/services offered at the library; to determine the level of awareness and accessibility of the existing information resources; to establish strategies/methods used to ensure effective customer satisfaction; and to determine challenges encountered by library users while seeking information services at St. Paul’s university library. The study was both quantitative and qualitative in nature and descriptive survey method was used. The study was carried out at St Paul’s university library main campus, which is located in Kiambu County, along Limuru Road, about 32 Kms from the City of Nairobi. The target population included144 full time second, 159 third year full time students, 65 full time lecturers, 31library staff and the Chief University Librarian. The researcher used stratified random sampling to select the respondents and a sample size of 161 respondents was selected from the target population. Data was collected using different questionnaires administered to the students, lecturers and library staff while the interview schedule was used on the University librarian. Data was analyzed, interpreted and presented using descriptive statistics. The findings showed that the library is well equipped with quality information materials both in written and electronic formats and that generally, the services offered at the library were of good standards and library users were treated with respect and courtesy while seeking library services. The findings showed that it is important for librarians to increase communication between library users and library staff, conduct regular staff training on customer care to enhance customer service practices. The findings further showed that a large number of the users visit the library to be able to access and retrieve information materials from online sources; library users get to know about new information materials acquired by the library through: library visits, current awareness service (CAS), Own initiative or visits and notice boards. In conclusion, this research will be used to improve services in the library and also better the library profession as well as contribute majorly to the body of knowledge in the area of library customer service provision and user satisfaction. This study recommended that there is need to transform, re-engineer and improve library services to conform to changing user’s academic needs in the University.
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Ondieki Makori, Elisha. "Reinventing academic libraries in Kenya." Library Hi Tech News 26, no. 5/6 (June 5, 2009): 10–13. http://dx.doi.org/10.1108/07419050910985264.
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Arita, Justus Onkware, Victoria Munyao, Marc Felix Mugoh Muriuki, and Benard Omallah George. "Leadership Trends in Academic Libraries in Kenya." World Journal of Computer Application and Technology 4, no. 2 (July 2016): 40–42. http://dx.doi.org/10.13189/wjcat.2016.040203.
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Chilimo, Wanyenda. "NEXT-GENERATION CATALOGUES: HOW ARE THE ACADEMIC LIBRARIES IN KENYA FARING?" Mousaion: South African Journal of Information Studies 32, no. 3 (September 30, 2016): 93–118. http://dx.doi.org/10.25159/0027-2639/1679.
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The library catalogue has changed over the years from a card catalogue to its electronic successor, the Online Public Access Catalogue (OPAC), to what is called the next-generation library catalogue, sometimes referred to as the library 2.0 catalogue or ‘the third-generation catalogue’. The purpose of this study was to investigate the current state of catalogues in academic libraries in Kenya and to evaluate whether these libraries have incorporated features of the next-generation catalogues in their OPACs. The study applied a checklist of features commonly identified as characteristics of the next-generation catalogue to examine whether the OPACs of university libraries in Kenya are comparable to the next-generation library catalogue. The findings of the study showed that libraries in Kenya have made some progress towards transforming their OPACs to the next-generation catalogue but have not reached the ideal. None of the OPACs has all the features evaluated. Progress has been made with features, such as enhanced content, simple keyword search and faceted navigation. However, none of the catalogues has federated searching capabilities. The study also found out that close to half of the libraries which have their OPACs available online are using Koha as their Library Management System (LMS). This article provides valuable information for library policy makers interested in modernising their catalogues or acquiring discovery tools for their institution. The article may also be a useful tool for evaluating OPACs modules of the integrated LMS, especially for libraries that are in the process of selecting a suitable LMS.
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Musangi, Penninah Syombua, Damaris Odero, and Tom Kwanya. "Critical success factors in library reengineering: a case of academic libraries in Kenya." Global Knowledge, Memory and Communication 68, no. 6/7 (September 2, 2019): 534–49. http://dx.doi.org/10.1108/gkmc-12-2018-0099.
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Purpose Academic libraries are reengineering their services to address the gap brought about by the convergence of physical and virtual information landscape. Despite the reengineering efforts, as many as 70 per cent of the libraries do not achieve the expected results. Certain critical success factors need to be in place for successful implementation. This paper aims to investigate the key success factors to service reengineering in an effort to establish their extent of application in university libraries in Kenya. Design/methodology/approach A multiple case study approach of six purposively selected private and public university libraries in Kenya based on Webometric ranking as an indicator of reengineering was used. Data were collected through face-to-face interviews with 30 librarians. The qualitative data collected were analyzed through content analysis. Findings The following key success factors were found to have been considered during reengineering: top management commitment, planning, provision of required resources, appropriate IT infrastructure, presence of skilled and competent staff, value of the library to the university and teamwork. Despite the central role of training, change management program and having a clear vision and objectives, university libraries in Kenya did not pay any attention to them as deserved. The authors conclude that university libraries in Kenya have not optimally achieved the desired reengineering results as a result of overlooking training and change management as critical success factors. The paper recommends that the identified critical success factors should be considered wholly not in isolation. Research limitations/implications The study was carried out among the top-ranked universities according to the January 2017 Webometric ranking; and therefore the findings may give a general indication of the critical success factors considered by university libraries in Kenya. However, this pre-condition may have locked out other libraries that may have made some recommendable strides in re-engineering their services. Originality/value This study has practical implications in identifying the critical success factors for library service reengineering to provide insights on the factors to consider as librarians reengineer library services.
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Wanjiku Ndungu, Miriam, and Jane Wacuka Gikandi. "Strategic Marketing of Electronic Resources in Academic Libraries in Kenya." Journal of Scholarly Publishing 49, no. 4 (July 2018): 435–52. http://dx.doi.org/10.3138/jsp.49.4.04.
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Mwanzu, Arnold, and Dickens Rodrigues Wendo. "Re-branding libraries to embrace open space and aesthetic reflections: a case of USIU-Africa as a benchmark of Kenyan libraries." Library Hi Tech News 34, no. 1 (March 6, 2017): 6–10. http://dx.doi.org/10.1108/lhtn-10-2016-0045.
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Purpose This paper aims to examine the strides taken by academic libraries in Kenya to match the standards of modern library buildings while highlighting ensuing impact on user satisfaction. It will give an insight and provide a comprehensive comparison between Kenyan modern libraries and other modern libraries in the world which are considered best library designs, to show progressive development of library design and equipment. Design/methodology/approach The paper takes a viewpoint approach after studying the history and development of the current library buildings in Kenya. This paper will answer the following questions: How far are Kenyan university libraries in embracing open space and aesthetic reflections? What is the impact of artistic modern library designs to user satisfaction? What are the effects of colorful interior design and décor on libraries? In addressing these and other related questions, the design of new academic libraries in Kenya over the past eight years is traced. Findings Libraries in Kenya and other developing countries have stayed in the right path of revolution by adopting the modern library designs and giving library users more reasons to cherish their libraries as not only reading facilities but also destinations for relaxation, discussions and hangouts. The United States International University (USIU) Library has been touted as the pioneer modern library building, and its standards have been replicated and bettered by other libraries in Kenya today. This is a big stride for Kenyan libraries in the wake of dynamism in libraries. Originality/value The value of the paper is that it gives an insight on the development of library buildings in Kenya, providing a comprehensive comparison between Kenyan modern libraries and other modern libraries in the world which are considered best library designs, thereby showing progressive development of library design and equipment.
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Gikandi, Jane Wacuka, and Miriam Wanjiku Ndungu. "Knowledge ambassadors in academic libraries in Kenya: Development, benefits, and challenges." College & Undergraduate Libraries 25, no. 1 (March 10, 2017): 17–38. http://dx.doi.org/10.1080/10691316.2017.1295412.
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Fred, Gochi Gichora, and Kwanya Tom. "The impact of Web 2.0 tools on academic libraries in Kenya." International Journal of Library and Information Science 7, no. 2 (February 28, 2015): 21–26. http://dx.doi.org/10.5897/ijlis2014.0518.
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Maina, Paul Kibet, and Daniel Wambiri Muthee. "Preparedness towards adoption of cloud computing technologies by academic libraries in Kenya." International Journal of Research in Library Science 6, no. 1 (July 11, 2020): 200. http://dx.doi.org/10.26761/ijrls.6.1.2020.1320.
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Wandahi, Rose N., and Rose Njoroge. "Institutional Gender Representation and Career Progression Disparities at Management Levels in Selected Public Academic Libraries in Kenya." International Journal of Current Aspects 5, no. 1 (April 3, 2021): 35–50. http://dx.doi.org/10.35942/ijcab.v5i1.158.
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The education sector is one of the most crucial sectors in the world. The very remarkable growth of academic institution has created massive employment opportunities for our educated men and women of our nation. These men and women play a vital role in the Kenyan economy, both socially and economically. However, most of these men and women employees face a lot of challenges at work, especially in career progression related issues. The overall purpose of this study was to examine gender representation and career progression disparities in the management levels of public academic libraries in Kenya. To achieve this, the study sought to find out gender representation in the management levels of the Kenyan public academic universities, determine the barriers hindering career progression of men and women managers, and examine the challenges affecting career progression of men and women at management levels in public academic libraries in Kenya. The study was carried out in selected public academic libraries in Kenya. These included four public universities within Nairobi county, Kiambu county and Uasin-Gishu county. The respondents included university librarians, deputy university librarians, senior librarians, librarians, librarian assistants and senior library assistants. The target population was 85 participants who were expected to participate in the study, and eventually only a sample size of 42 respondents was obtained. Relevant data was collected from the participants using structured interviews and questionnaires. A descriptive case-study research design was used. The collected data was coded into relevant themes, analyzed, interpreted and presented using qualitative methods for enabling to draw the findings and conclusions. Data was presented using tables, graphs and charts. The findings revealed that gender representation in public academic libraries was not balanced, and persons of female gender were more than persons of male gender. Disparities were also noted within their distribution in various departments, more women had attained higher levels of education than their fellow men colleagues, and women had also worked for more number of years within the libraries and in previous positions. It was also observed that, there was a supportive work environment within the organizations, though there were a few instances where the culture within did not encourage a fair job promotion practices. Selection process, networking, policies, rules and regulations in place, in the organizations were a great barrier to career progression. The study came up with several recommendations on gender representation in the management ranks, fair job promotion practices, education and training.
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Makori, Elisha Ondieki. "Exploration of cloud computing practices in university libraries in Kenya." Library Hi Tech News 33, no. 9 (November 7, 2016): 16–22. http://dx.doi.org/10.1108/lhtn-11-2015-0077.
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Purpose Modern technological solutions are rapidly changing the information landscape in library and information establishments. One such innovative solution that is gaining momentum in information centers is cloud computing. The purpose of this paper is to explore and compare opportunities and challenges of “cloud computing paradigm” in handling and supporting delivery of information services in university libraries in the face of the present hard economic situation and limited financial budgets. Design/methodology/approach The study is based on current academic literature, document analysis, several editorials and articles on the potential and challenges of cloud computing paradigm in university library and information centers. Findings Cloud computing is proving as the best management practice of salvaging information services in university libraries due to numerous competing challenges and issues in institutions of higher education. University libraries in developing countries face many challenges of inadequate information infrastructure, limited financial budgets, manpower issues and rapid changes in technological systems. In the context of hard economic times, cloud computing is critical in adding value as well as advancing the goals and objectives of modern university libraries. Cloud computing is the “best technology practice” that is poised to play crucial roles in enhancing quality provision and delivery of information services in university library and information centers. There are many competing challenges and claims, but potential benefits count more. Research limitations/implications The study is based on the ideas of cloud services conceptualized from reading academic literature, document analysis, several editorials, articles and professional work experience. The paper identifies that cloud computing paradigm is useful in achieving the goals and objectives of university libraries in this hard economic situation facing institutions of higher learning. Practical implications The paper provides practical insights that cloud computing is the “must have technology” for modern university library and information centers already burdened with the demand to develop effective and efficient technological solutions due to subsequent changing needs of the digital information environment. This study is useful for university libraries, information professionals, information communication technology professionals and university management. Social implications Cloud computing paradigm provides university libraries with the business opportunity to use comprehensive technological solutions with reduced capital expenditure and safe methods of data storage. This eases the inconveniences normally caused by the need to develop and own such comprehensive technological solutions. Originality/value This research looks at the potential of the emerging trend of “cloud computing paradigm” in enhancing quality provision and delivery of information services in university library and information centers in the context of limited financial budgets. Cloud computing has been gaining momentum in Kenya, especially in business organizations as compared to library and information establishments.
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Mwai, Naomi Wangari, Joseph Kiplang’at, and David Gichoya. "Application of resource dependency theory and transaction cost theory in analysing outsourcing information communication services decisions." Electronic Library 32, no. 6 (November 3, 2014): 786–805. http://dx.doi.org/10.1108/el-09-2012-0112.
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Purpose – The aim of this paper is to establish how resource dependency theory (RDT) and transaction cost theory (TCT) can inform decisions to outsource ICT services by public university libraries in Kenya. Design/methodology/approach – The study adopted a multiple case study strategy in four selected public universities libraries in Kenya. Purposive sampling was used to identify respondents and data collection was done using a semi-structured interview schedule. Findings – The study highlights how RDT and TCT theoretical perspectives illuminate some of the reasons, and problems associated with Information and Communications Technology outsourcing in Libraries. The paper concludes with recommendations and the way forward. Research limitations/implications – The study was limited to the outsourcing of information technology services in four public university libraries in Kenya, namely, Kenyatta University (KU) in Kahawa, Nairobi; Moi University (MU) in Eldoret; University of Nairobi (UON) in Nairobi; and Jomo Kenyatta University of Agriculture and Technology (JKUAT) in Juja, Thika. This being a qualitative study (and taking into consideration the subjective views where bias could occur), the researchers ensured that the research was reliable by recording and taking notes during the interviews and by using peer-debriefing and professionals in the field to ascertain their views. Practical implications – The paper provides practical insights into outsourcing of Information Technology (IT) services in Public University libraries and information centres in Kenya. This study is useful for university libraries, information professionals, information communication technology professionals and university management. Social implications – The implications of the study are that outsourcing needs to be guided by clear policies that are documented and communicated to all the stakeholders. Originality/value – This research assesses IT outsourcing services in selected public academic libraries in Kenya.
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Mose, Peter. "Libraries and user culture: literacy and development implications." Library Management 39, no. 8/9 (November 12, 2018): 506–17. http://dx.doi.org/10.1108/lm-01-2018-0004.
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Purpose The purpose of this paper is to establish stocking and services offered and user culture at the Kenya National Library Services Kisii Branch. The study sought to respond to the following questions: Which books form the stock of Kenya National Library Services Kisii Branch? Which services does the Kenya National Library Services Kisii Branch offer to the public on a regular basis? What is the user motivation for and frequency of use of the National Library Services at Kisii Branch? Design/methodology/approach Three instruments were used in data collection; document analysis, observation and interview. Document analysis obtained data on membership and frequency; observation obtained data on stocking, services, and user culture; and interview sought clarification on data obtained from documents and observation. Findings The findings indicate that publications in business and accounting and school type books form the bulk of the stock of books; the library offers only basic information access services; users are motivated by school assignments, examinations and academic project deadlines to visit the library hence user frequency in the library is predictable throughout the year. Practical implications Current practices at the library by both library staff and user culture have negative implications on public literacy and socio-economic development. Originality/value This paper presents information obtained from a systematic data collection and analysis. The findings are original and should be addressed by the relevant stakeholders.
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Kingori, George, Dorothy Njiraine, and Stephen Maina. "Implementation of information literacy programmes in public libraries." Library Hi Tech News 33, no. 2 (April 4, 2016): 17–22. http://dx.doi.org/10.1108/lhtn-09-2015-0063.
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Purpose The purpose of this study is to examine the implementation of information literacy programmes in the public libraries in Kenya as demonstrated through a case study of the major public library in the country – Kenya National Library Service (KNLS). Design/methodology/approach The use of a case study research design made it possible to establish in-depth personal views, opinions and attitudes of the various respondents through face-to-face interviews and questionnaires. Both quantitative and qualitative approaches were used to collect data from the respondents. Purposive and random sampling techniques were used, and data were analyzed. Findings Major findings of this study indicated that the majority of users at the KNLS relied heavily on the print information materials, while some users, especially researchers, utilized the Internet for their academic work or research. The findings indicated that information literacy should be embedded in the information literacy programmes in all public libraries. Research limitations/implications The study was confined to the KNLS. A much wider scope could be untenable, necessitating such limitation. Practical implications As KNLS is the national library charged with the responsibility of providing public library services, it is a major player in terms of policies and guidelines. The study will encourage users in public libraries to appreciate the importance of information resources and also sensitize public library administrators to support information literacy programmes. Social implications The study will enable the educational administrators to develop and plan relevant instructional models related to information literacy, critical thinking and independent learning. The challenges and solutions experienced at the KNLS can be applied in other public libraries in Kenya. Originality/value The study identified the various gaps and challenges that exists in implementation of information literacy programmes in public libraries. Major recommendations of this study are: users should be provided with training on use of information resources; library staff should be provided with methodology skills to make them effective trainers; and public libraries should partner with other stakeholders to provide information literacy programmes. In addition, adequate funding for physical, material and human resources should be provided to facilitate the implementation of information literacy programmes in the public libraries in Kenya.
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Oyieke, Lilian Ingutia, and Archie L. Dick. "Empowering academic librarians for effective e-services." Electronic Library 35, no. 2 (April 3, 2017): 263–82. http://dx.doi.org/10.1108/el-10-2015-0200.
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Purpose The purpose of this paper was to assess the Web 2.0 competencies’ levels of academic librarians in selected libraries from two library consortia KLISC in Kenya and GAELIC in South Africa and how these competencies can be sources of empowerment for the effective provision of e-services. As service organizations, academic libraries face challenges similar to those in other service sectors. One of the major challenges includes that of providing not only quality print resources but also quality e-services. Globally, academic librarians use various Web 2.0 technologies to engage with their library users and colleagues and for their information work. Academic librarians are now, more than ever, expected to be empowered and build diverse voices, perspectives and arguments into library collections and services. Most of the youths (academic library users) in developing countries like Kenya and South Africa are heavy users of Web 2.0 technologies. This presents a challenge for their academic librarians who must augment their traditional library skills with Web 2.0 technologies for provision of effective e-services. This study explores the interconnections between librarian empowerment, traditional librarian skills and Web 2.0 competencies for effective e-services. Design/methodology/approach Survey method of research was used to conduct the study. Purposive sampling was used to select a homogeneous sample of academic librarians and libraries that use the Web 2.0 technologies. An online questionnaire with both closed and open-ended questions was used to collect data. The Web 2.0 competency levels were analyzed and presented using descriptive statistics. To achieve more robust findings and to illustrate the implications of Web 2.0 for librarian empowerment, the ATLAS. ti software was used to illustrate interconnections between librarian empowerment, traditional librarian skills and Web 2.0 technologies. The emerging codes and themes are presented in three network views. Findings The findings from the quantitative data indicate that the majority of the librarians have intermediate competency levels in Web 2.0 technologies. The findings from the qualitative data show that Web 2.0 tools and librarian empowerment can be used to illustrate interconnections in content collaboration tools, bookmarking tools and SNSs. Web 2.0 competencies can transform knowledge-sharing activities, augment existing authoritative information service, foster interaction and market information products and services. This study redefines librarian empowerment through competency in Web 2.0 tools and new roles for effective e-services. Originality/value This paper proposes that librarian empowerment through Web 2.0 competencies is essential in augmenting traditional library skills and in providing effective e-services. This manuscript describes original work and is a re-submission EL-08-2015-0143.R1 due to expired deadline in this journal. Both authors approved the manuscript and this submission.
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Ombogo, Tandy M., and Ben W. Namande. "Contemporary academic library users in Kenya: their needs and preferences in access and use of information resources." Global Knowledge, Memory and Communication 70, no. 4/5 (February 26, 2021): 399–417. http://dx.doi.org/10.1108/gkmc-01-2020-0008.
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Purpose The purpose of this study is to assess the influence of generations on information behavior and needs to access and use of library resources and how well academic libraries in Kenya are simultaneously serving both generations. From literature reviewed, a study on the Kenyan scenario on generational behavior and needs was not identified and this study sought to fill that gap. Design/methodology/approach Data collected were done through mixed-methods research using observation, structured interviews and questionnaires. The sample included 143 students and faculty within different generations, and three library staffs at The United States International University-Africa’s Library. Quantitative data were analyzed through SPSS and Excel, while qualitative data were analyzed according to the theme of this study. Likert-scale responses were used to measure information behavior of users’ needs and preferences. Findings Findings showed that the library is serving two distinct generations with different needs: out of a mean score of 5.00 of sample surveyed; digital immigrants need information resources mainly for research at an aggregate 3.93 while digital natives need information resources mainly for examinations at an aggregate 4.01. Both generations need to use technology to access and use information resources at 94% of digital immigrants and an aggregate 81.5% of digital natives surveyed. The library is training both user groups accordingly. This answered the research problem this study sought to assess. Research limitations/implications The generation of users was known only after administering the questionnaires. Consequently, the researcher targeted them using the status of respondents, faculty or student, to maximize sampling for each generation. Undergraduate and master’s students were used to target digital natives, while the faculty was used to target digital immigrants. PhD students were used to target both digital immigrants and digital natives. This study was done only in one location, USIU-Africa’s Library. Originality/value This study assessed how different generations within academic libraries in Kenya could be guided to effectively and efficiently adapt to global changes. This study assessed generational influence on needs and preferences in access and use of information resources, and assessed how academic libraries are concurrently and successfully serving variant user needs in Kenya,
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Kwanya, Tom, and Christine Stilwell. "The effectiveness of leadership styles among academic and research librarians in Eastern and Southern Africa." Library Management 39, no. 6-7 (August 13, 2018): 402–17. http://dx.doi.org/10.1108/lm-06-2017-0056.
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Purpose The purpose of this paper is to investigate the leadership styles that academic and research librarians apply as well as their effectiveness in meeting their institutions’ strategic objectives. The study also compared and contrasted the leadership styles and their corresponding impact in the effective delivery of academic and research library services in Kenya and South Africa. Design/methodology/approach The study applied a survey research technique to garner the opinions of the librarians about the leadership styles of their leaders. Primary data were collected through key informant interviews with academic and research librarians. Additional data were collected through documentary analysis. The data were analysed and processed through content analysis. Findings The findings indicate that most academic and research library leaders in South Africa and Kenya embrace a democratic leadership style. The results also show that most academic and research librarians hold the view that the leadership styles of their managers have a great impact on their individual performance and overall organisational effectiveness. Practical implications The results of the study can be used to recommend or adopt leadership styles which have a higher potential of making a greater impact in Kenyan and South African academic and research libraries. The results can also be used as the basis for relevant curricula and policy development. Originality/value The role of university librarians as leaders and the determinants of the effectiveness of academic and research library leaders, including leadership styles, have received minimal attention from scholars, particularly those in Africa. This study addresses the gap as it investigated the impact of the leadership styles of academic and research librarians on the effectiveness of their institutions, compared the academic and research library leadership scenarios in South Africa with Kenya, and makes recommendations on how to enhance leadership effectiveness.
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Wanangeye, Wamalwa Lucas, and Benard Omallah George. "Knowledge Management Practices and Performance of Academic Libraries: A Case of Mount Kenya University, Kigali Campus Library." World Journal of Computer Application and Technology 4, no. 2 (July 2016): 34–39. http://dx.doi.org/10.13189/wjcat.2016.040202.
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Mwaniki, Philomena W. "Envisioning the future role of librarians: skills, services and information resources." Library Management 39, no. 1/2 (January 8, 2018): 2–11. http://dx.doi.org/10.1108/lm-01-2017-0001.
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Purpose The purpose of this paper is to conceptualize the future of academic libraries in the era of new user needs, new skills for staff and services offered. The literature shows the evolution of new technologies and the implications they have on the staff, library services and new user needs. The discussions in this paper are surrounded by conceptualization of what the library products and services will be in future academic libraries. It also looks at future studies that explore opportunities for librarians to advance their professional role. Design/methodology/approach This is a literature-based conceptual paper that draws on a wide range of literature that hypothetically looks at the future roles of professional librarians, the collection, services and the evolution of technology on the new user needs. Findings The library today will give the basis for the future librarian’s role, the emerging user needs and impact of service delivery. Technological advances have also affected the establishment of library systems and services offered. The emerging future roles will generally depend on how advanced the libraries are in the region or country including Kenya. Originality/value This paper adds a flexible approach to the skills, services as a role of future librarians.
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Githinji, Damaris Gakii, and Milton Kigaro Lihanda. "The Influence of School Resources on Instruction of Kiswahili Grammar in Baringo Central Sub-County." Editon Consortium Journal of Kiswahili 1, no. 1 (April 30, 2019): 1–13. http://dx.doi.org/10.51317/ecjkisw.v1i1.31.
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The study set out to investigate how school resources influence the instruction of Kiswahili grammarin Baringo Central Sub-County. Kiswahili is among the core subjects taught in secondary schoolscurriculum in Kenya. It is the official and national language in the Republic of Kenya. There, however,have been several challenges affecting the subject in schools. From the study, it was established that66.7% of sampled schools lacked the necessary teaching and learning resources like library and classeshence impeding academic achievement. The study will be useful in helping school authorities, theMinistry of Education, County authorities and other stakeholders to understand the role played byresource availability in facilitating the instruction of Kiswahili grammar in Baringo Central Sub-County.It recommends that the Ministry of Education, school authorities, County authorities and otherstakeholders should provide enough facilities and resources for teaching and learning like libraries andclassrooms.
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Gathoni, Nasra, and Thomas Van der Walt. "Evaluating library service quality at the Aga Khan University library: Application of a total quality management approach." Journal of Librarianship and Information Science 51, no. 1 (December 27, 2016): 123–36. http://dx.doi.org/10.1177/0961000616679725.
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The purpose of this paper is to report on an investigation of the service quality of the Aga Khan University library in Kenya. The total quality management philosophy which forms the basis of this report has been demonstrated by the use of SERVQUAL, a user-based assessment tool, in the evaluation of service quality. The research was conducted among 123 Aga Khan University library users – nursing and medical faculty and nursing and medical students – with an aim to investigate the quality of its services based on the satisfaction of library users with the services and as expressed by and based on users’ expectations and perceptions. The data was gathered through the SERVQUAL structured questionnaire and a 63% response rate was realized. The findings generally established that the expectations of Aga Khan University library users are higher than their perceptions. The results also show that there are service quality gaps in a number of services offered by the library. This research is deemed important as there is lack of information showing libraries in Kenya having involved library users in service quality evaluation through the use of objective and user-based tools. Thus this paper may lead to libraries in Kenya embracing objective measurement tools for the evaluation of library service quality. It is hoped that this article will contribute to a better understanding of philosophies such as total quality management in an academic library environment in developing countries, users’ expectations and perceptions of quality.
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Wendo, Dickens Rodrigues, and Arnold Mwanzu. "Importance of e-Books in improving access to scholarly materials by university students in Kenya." Library Hi Tech News 33, no. 8 (October 3, 2016): 1–4. http://dx.doi.org/10.1108/lhtn-04-2016-0022.
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Purpose The purpose of this research is to investigate the significance of e-Books in universities, by looking for critical issues and practices which contribute enormously to enhancing its effectiveness. Design/methodology/approach The study adopted a descriptive research study design. The use of survey was efficient for this study because it was possible to obtain answers to different variables such as attitudes, personal characteristics and behaviors on usage of e-Books. Survey questionnaires were used on a student sample population at United States International University-A. The study was guided by three independent variables: technological factors, individual factors and institutional support factors. The dependent variable was the usage of e-Books. Findings The findings established that a majority of the student are computer literate as a whole and have a clear understanding of e-Books. The results further established that students encounter problems when carrying out searches in e-Books and that there is lack of knowledge of the e-Books subscribed by the university library. Support from the university management on the introduction of e-Books by financing its subscription was one of the factors enhancing the access and use of e-Books. Originality/value Knowledge of the significance of e-Books can assist libraries restructure their e-Books policies and hence hasten the adoption and implementation of e-Books usage in academic libraries in Kenya.
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Orayo, Josephine, Jane Maina, Jotham Milimo Wasike, and Felicitas Ciabere Ratanya. "Customer care practices at the University of Nairobi (UON), Jomo Kenyatta Memorial Library (JKML), Kenya." Library Management 40, no. 3/4 (March 11, 2019): 142–54. http://dx.doi.org/10.1108/lm-05-2018-0038.
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Purpose The purpose of this paper is to provide an analysis of the customer care practices at the University of Nairobi, Jomo Kenyatta Memorial Library (JKML), Kenya. Design/methodology/approach A descriptive research design was used. Simple random sampling technique was used to derive at an appropriate sample from the target population. A structured questionnaire and face-to-face interview was used to collect both quantitative and qualitative data. A total of 384 questionnaires were distributed to students and library staff. Face-to-face interview was conducted among five section heads. Data were analyzed using Microsoft Excel and presented in tabulated summaries and figures. Findings JKML had not only put in place customer care practices but had also provided reliable services with notable professionalism among staff. Users were satisfied with the attention and information resources provided. Challenges encountered related to inadequate ICT infrastructure, lack of a written policy, lack of customer care skills among library staff and lack of managerial support. The study recommended inclusion of customer care in the mainstream of the strategic plan of the university. Research limitations/implications The major implication for this study is that sustainable customer care self-assessment needs to be explored in national and private libraries in Kenya. Practical implications This study provides a significant practical outlook on marketing-savvy approaches toward customer care and efforts made toward the achievement of the goals of the university. Originality/value This study provides insights on good practices on customer care which can be emulated by other academic libraries and adds value to the knowledge base.
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Makori, Elisha Ondieki. "Micro factors influencing use of electronic information resources among postgraduate students in institutions of higher learning in Kenya." Library Hi Tech News 32, no. 1 (March 2, 2015): 18–21. http://dx.doi.org/10.1108/lhtn-10-2014-0096.
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Purpose – To purpose of this paper is to evaluate micro-factors influencing use of electronic information resources among postgraduate students in institutions of higher learning in Kenya, and suggest strategies to enhance and improve the utilization of these vital sources in the university learning environments. Design/methodology/approach – The study uses document or desk review analysis, professional opinions and ideas and case examples regarding utilization of electronic information resources. Findings – The study indicates how practices such as information literacy and learning skills, consultative or partnership meetings, use of portable brochures and guides, research, teaching and learning approaches, seminar and workshop trainings, public relations and attitudes influence the use of electronic information resources. Among the strategic measures that are instrumental for effective utilization of these vital knowledge resources, it is the ability to provide tailor-made programmes targeting postgraduate students and reaching out or going to where the students are through regular meetings and social media advertisements and announcements. limitations/implications – This study is confined to postgraduate students in institutions of higher learning inclusively using document review guides and case examples of utilization and non-utilization of electronic resources. Practical implications – Possible strategies and solutions that enhance and improve use of electronic information resources among the postgraduate students include the need to integrate the use of information communication technology in research, teaching, learning and community services of the university, provision of compulsory literacy programmes to the students and regular partnership meetings with the faculty members, librarians and postgraduate fraternity. Social implications – Widespread use of electronic information resources in universities is proof enough that the libraries are proactively involved in advancement and creation of knowledge among the postgraduate students. One critical aspect of electronic information resources is the ability to facilitate return on investment if only the materials are effectively and efficiently used in supporting the goals and objectives of libraries and universities. These result in higher customer satisfaction, and better return on investment, leading to increased use of information services in the universities. Originality/value – Institutions of higher learning including libraries and universities are in a new dispensation of modernity and post-modernity increasingly dependent on electronic or digital information systems. In the modern knowledge and learning environment, information professionals, postgraduate students and other stakeholders need to agree to the simple rule that electronic information resources are the backbone of academic services in universities perhaps more than ever before. In the academic and educational quest in universities, electronic information resources fundamentally supplements print materials because most universities lack the necessary technological infrastructure.
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Museve, Ambrose Nayombe, and Ben Namande. "Assessing Information Needs of Final Year Diploma Students at Kitale Polytechnic Library, Trans-Nzoia County, Kenya." International Journal of Current Aspects 4, no. 2 (September 9, 2020): 33–49. http://dx.doi.org/10.35942/ijcab.v4i2.125.
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This study assessed information needs of final year diploma students and the aspects explored were the adequacy, relevance, access and challenges faced in the use of the information resources. The study was limited to Kitale polytechnic library and the focus was the information that students seek to satisfy their information needs. The theory adopted for this study was the Principle of Least Effort that was developed by George Kengsley and explored in a study of library use of graduate students by Zao Lang. The independent variable was information needs and library user satisfaction was the dependent variable. Access and use of information resources, information literacy level and staff skills and competencies were the intervening variables. A descriptive research design was adopted to describe the level of students’ information needs and use of the library. Qualitative method was used to collect textual data and quantitative method was used to collect numerical data. The target population of 426 library staff members and final year diploma students based on the polytechnic management records was purposively sampled for study. A sample size of 68 participants was selected for study. The main data collection tools were a structured questionnaire and an interview schedule which targeted students and key informants (library staff) respectively. A pilot study was conducted at Eldoret National Polytechnic. This involved four library staff members and four diploma students who were in their final year of study. Validity was sought by use of expert knowledge in the field of information science to ascertain accuracy of the research instruments and the split half method was used to achieve reliability of the instruments and information collected. The researcher used interview to collect data from the library staff and questionnaires were employed to collect data from the sampled students. Qualitative data was analyzed thematically while quantitative data was analyzed to generate percentages, frequency distribution tables and charts. The results established that majority of students need information for academic purposes while others use it for other information related requirements. The study also revealed that the library collection does not adequately cater for the information needs of students and it was further established that most of the library information resources are rarely relevant to students’ information needs. The study concludes that most polytechnics are not keen on issues related to limited resources, staffing and the quality of information resources and services which negatively affect students in the library. The study recommended that polytechnic policy developers should formulate library policies that are not only academically inclined but also aimed at promoting other information related purposes. The study also recommended that the Institutional management should increase library allocation of resources to ensure improved equipping of a balanced library collection that addresses the diverse information needs of students. The study further recommended that polytechnic library management should enhance its acquisition policy to help acquire information resources from publishers that are more relevant to students’ education and courses of study. The study should be useful to TVET department of the Ministry of Education in their quality assurance programs to formulate policies for polytechnics that maintain high standards of libraries and quality information services for students. The study further recommended that another study should be undertaken to explore more on the use of Wi-Fi in the provision of information services for polytechnic students; an area that deems necessary based on the studies that have been highlighted in this research.
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Odera-Kwach, Beatrice A., and Patrick Ngulube. "Quality management framework for evaluating academic libraries in Kenya." South African Journal of Libraries and Information Science 77, no. 2 (January 10, 2011). http://dx.doi.org/10.7553/77-2-54.
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Sirorei, Emily C., and Madeleine C. Fombad. "Knowledge management processes at St Paul’s University Library in Kenya." SA Journal of Information Management 21, no. 1 (January 14, 2019). http://dx.doi.org/10.4102/sajim.v21i1.946.
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Background: Given the changes in society resulting from the explosion of information and knowledge in a knowledge economy, academic libraries are becoming an integral part of the knowledge system, and knowledge management is recognised as a vital process in academic libraries. The success of academic libraries in the competitive and challenging knowledge environment depends on their ability to utilise information and knowledge to meet the needs of the academic community.Objectives: This article investigates knowledge management processes at St Paul’s University Library in Kenya and suggests ways in which knowledge management processes may be enhanced.Method: A qualitative research approach and a case study research design have been adopted. Out of the 50 target population, only 32 were successfully interviewed to the point of saturation, and the data were analysed using content analysis.Results: The findings revealed that knowledge management processes were utilised at St Paul’s University Library, albeit to varying degrees, and the knowledge management processes were not formalised.Conclusion: The article recommends that knowledge management processes should be formally incorporated at academic libraries in Kenya. A formal knowledge management process at St Paul’s University Library may be realised through an institutionalised written knowledge management policy with leadership buy-in. A future quantitative survey of knowledge management processes in all academic libraries in Kenya is suggested.
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Gathogo, Julius M. "Theological education in tropical Africa: An essay in honour of Christina Landman and a Kenyan perspective." HTS Teologiese Studies / Theological Studies 75, no. 1 (March 25, 2019). http://dx.doi.org/10.4102/hts.v75i1.5194.
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Christina Landman is a professor of Theology at the Research Institute for Theology and Religion, University of South Africa. As an East African serving under her as a research fellow at the Research Institute of Theology and Religion since 2014, and as somebody whose articles have been published in the two journals where she has been the editor, I can only honour her by contributing to her festschrift and in basing my reflections on my understanding of theological education in tropical Africa, where she plays a critical role – despite my bias towards East Africa, and Kenya in particular. In other words, the goal of this article is to focus on the future of theological education in Africa, with special reference to Eastern Africa, and Kenya in particular. How has Africa journeyed with theological education since its inception in the 19th and 20th century? How is it reflected in the academic institutions of higher learning, in ministerial training, in general academic contexts and in local congregations (churches)? Is it Africanity without ethics? Does it have a future? In addressing these concerns, the article employs historic-analytical design in its endeavour to assess the efficacy of theological education as an agent of social transformation in 21st-century Africa. Considering that Africa cannot be identified as a single geocultural context and/or as a monolithic entity, the article builds its case by mainly referring to the Kenyan context. Its methodology includes an extensive literature review of some materials that are connected to theological education, participant observation and personal reflections as an educationist in an African context. The methodology will also include the Protestant divinity school that was established in Frere Town, Mombasa, and later shifted to Limuru, Central Kenya, in 1929. It is set on the premise that the future of theological education in Africa is guaranteed by the growing interest in theological education among the youth, especially in the 21st century.
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Kwanya, Tom, Christine Stilwell, and Peter Underwood. "Mainstreaming Grey Literature in Research Library Collections in Kenya." Libri 64, no. 2 (January 30, 2014). http://dx.doi.org/10.1515/libri-2014-0011.
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AbstractGrey literature can be perceived as the unpublished content produced by academic, research, public and private institutions. Grey literature comprises newsletters, reports, working papers, theses, government documents, bulletins, fact sheets, conference proceedings, minutes, PowerPoint presentations and other publications which are generally produced for internal, localised and short-term purposes. The available evidence indicates that grey literature is steadily becoming an important source of research information. There is consensus amongst researchers that grey literature provides glimpses of research trends even before the formal publication of results. Grey literature also provides background information such as statistics, facts, overviews and research summaries which are important for new or ongoing research projects. Most researchers also agree that grey literature complements scientific sources (e.g. journals) in the provision of research information. In spite of its growing value, most research libraries in Kenya do not have strategies to manage grey literature effectively. This article explores the current status of grey literature in research libraries in Kenya. This study used an interpretive qualitative case study approach to collect data from researchers and librarians drawn from five national and international research institutions in Kenya. Data was collected through interviews, focus group discussions, documentary analysis and social network analysis. Data analysis was done through content analysis, conversation analysis and Heideggarian hermeneutics. Reliability and validity of the results was ensured through effective sampling and pre-testing of data collection techniques and instruments. The study found that most of grey literature generated or collected by research libraries in Kenya tends to be lost as soon as its short-term purposes are served. The authors propose strategies that research libraries in Kenya can use to mainstream grey literature in their collections and enhance access to it and use of it.
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Kairigo, Wakahia, Samuel. "Big Data Analytics and Electronic Resource Usage in Academic Libraries: A Case Study of a Private University in Kenya." European Scientific Journal ESJ 15, no. 13 (May 31, 2019). http://dx.doi.org/10.19044/esj.2019.v15n13p344.
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Njoroge, George Gitau, and Patience Kang'ethe. "University Libraries and Social Media - The Case of the Postmodern Library, Kenyatta University." 027.7 Zeitschrift für Bibliothekskultur 1, no. 1 (March 12, 2013). http://dx.doi.org/10.12685/027.7-1-1-14.
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DOI: 10.12685/027.7-1-1-14Die Post Modern Library (PML) ist die Universitätsbibliothek der Kenyatta University in Nairobi. Die Bibliothek bietet uneingeschränkten drahtlosen Internetzugang sowie weitere Dienstleistungen an, die die üblichen Möglichkeiten kenianischer Bibliotheken bei Weitem übersteigen. Insbesondere die Möglichkeiten des Web 2.0 werden eingehend genutzt. Der Facebook-Auftritt der Bibliothek bietet sich als sehr nützlicher Kommunikationskanal zwischen Nutzern und der Bibliothek an. In Kenia ist Bibliothek 2.0 ein entscheidender Mehrwert. The Post Modern Library (PML) is an academic library at Kenyatta University in Nairobi. The library provides its users with unlimited wireless internet access and various other services which are far beyond the usual possibilities of other libraries in the country. Especially the possibilities of Web 2.0 are emphasized. The library’s facebook page is a very useful platform for communication between the library and the users. In Kenya, library 2.0 can make a big difference.
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Aitken, Leslie. "Today is the Day by E. Walters." Deakin Review of Children's Literature 5, no. 4 (May 4, 2016). http://dx.doi.org/10.20361/g2kp5q.
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Walters, Eric. Today is the Day. Illus. Eugenie Fernandes. Toronto: Tundra Books, a division of Random House of Canada, 2015.Eric Walters, who has written a wealth of realistic fiction for Canadian children, now takes young audiences into the realm of fictionalized reality. The decision to fictionalize is warranted; the unvarnished truths with which he deals are stark enough for an adult’s comprehension, let alone that of a child. A former teacher and social worker, Walters established The Creation of Hope, a foundation which runs an orphanage in the Mbooni district in Kenya. He works with hundreds of children who have lost parents to a wide variety of causes including HIV/AIDS. Children arrive at his orphanage because any extended family members whom they might have are too impoverished or frail to provide for them. Today is the Day is set in the orphanage.Walters’ gift as a writer is the ability to create a positive, hopeful and believable moment in a harsh reality. His young protagonist, Mutanu, has awakened to a day of celebration, a day when all one hundred fifteen young residents of the orphanage would receive gifts and treats and visits from extended family. Even more exciting than these events for Mutanu and each of fifteen others, this day, July 12, was to be declared their official birthday. Such were the circumstances of their early lives that no record of their birth exists. Now, for the very first time, Mutanu’s “… coming into the world was not forgotten but was a cause for joyous celebration.”Eugenia Fernandes’ illustrations convey the expansiveness and beauty of the Kenyan landscape, the humbleness and simplicity of the orphanage. Her line drawings are generally realistic in perspective, whimsical in content. Her color palette is cheerful and sunlit. In large part, her work creates the mood of hopefulness in this book.Extensive end notes explain the purpose and setting of the Creation of Hope foundation and, as well, provide photographs of the orphanage. The background to this story is explained, and we are introduced to the real Mutanu and some of her friends. There is no direct appeal for funds in the book itself; however, the publisher’s notes indicate that “A contribution to The Creation of Hope will be made by the author and publisher based on sales of this book in Canada.” It seems a worthy cause.Highly Recommended: 4 out of 4 starsReviewer: Leslie AitkenLeslie Aitken’s long career in librarianship involved selection of literature for school, public, special and academic libraries. She was a former Curriculum Librarian at the University of Alberta.
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Nyambane, Rhoydah. "The future of the printed book in the era of technological advancement: an imperative for digital innovation and engagement." Journal of Information, Communication and Ethics in Society ahead-of-print, ahead-of-print (September 23, 2021). http://dx.doi.org/10.1108/jices-10-2020-0106.
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Purpose The purpose of this paper is to establish the place of the printed book in the era of technological advancement with the assumption that the print media is facing imminent death in the face of readily available and convenient online information. Also the paper aims to assess how the development of new technologies have affected the production, circulation and readership of the printed book, especially among the young generation. Design/methodology/approach Explanatory study was used with closed-ended approach to collect data from 50 students of the Technical University of Kenya and 5 key informant interviews with selected book publishers in Nairobi. The uses and gratification theory was used to explore the knowledge-seeking behavior among the respondents. Findings Findings showed that more than 80% of the respondents preferred the internet to the printed book, which, according to them, has no future in the face of technological advancement. Book publishers, on the other hand, felt that the printed book has a bright future among specific audiences who are committed to it, and especially those in the rural areas who have no access to the internet. While they agreed that the internet has posed a major challenge to the sales and readership of the printed book significantly, it is helping in marketing the printed book as opposed to killing it. New bookshops in Nairobi and modern libraries in high schools, tertiary institutions and universities demonstrate that the printed book is not dying soon. Research limitations/implications The researcher experienced challenges in data collection as the respondents were busy preparing for final examinations and hence many of them were not willing to spare time to fill the questionnaire. To solve this, the researcher had to spend more time to collect data as opposed to if the students were free and ready to participate in the study without any pressure. Practical implications The findings can be used as a basis for further research to widen the scope that can help bring a wider perspective to the topic. The results can also inform policy guidelines on the topic and also contribute to the body of knowledge. Social implications The topic touches on social phenomena that are affecting a number of young people and their information-seeking habits in the era of digital revolution. The way the young generation seek and use information should be of interest not only to academic staff but also to policymakers. Originality/value The paper is original based on primary data that was collected by the researcher from the respondents. It is backed by secondary data to bridge the gap between theory and practice.