Dissertations / Theses on the topic 'Academic libraries – Management'
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Kollen, Christine, Inna Kouper, Mayu Ishida, Sarah Williams, and Kathleen Fear. "Research Data Services Maturity in Academic Libraries." American Library Association, Association of College and Research Libraries, 2017. http://hdl.handle.net/10150/622168.
Full textAl, Hijji Khalfan bin Zahran. "Strategic management and planning practices in academic libraries in Oman." Thesis, University of Sheffield, 2010. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.531508.
Full textSmith, Michael Quinton. "The impact of information and communications technology change on the management and operations of academic libraries." Thesis, University of the Western Cape, 2005. http://etd.uwc.ac.za/index.php?module=etd&.
Full textBopape, Solomon Tsekere. "Management development needs of library managers in South African university libraries regarding human resources management tasks and activities." Pretoria : [s.n.], 2001. http://upetd.up.ac.za/thesis/available/etd-10242005-090817/.
Full textDzandza, Patience Emefa. "Use and management of information systems in academic libraries in Ghana." University of the Western Cape, 2019. http://hdl.handle.net/11394/6948.
Full textThe use of Information Systems (ISs) has been widely accepted and proven to increase the service quality in many organizations. Academic libraries have embraced the use of ISs and have implemented them to perform different activities. The efficient utilization and management of ISs in libraries will help libraries to derive maximum benefit from adopted ISs. The research used the DeLone and McLean (2003) IS success theory to determine the impact of IS management on the quality of the IS, the use of the IS and the benefits gained. The researcher used nine (30%) of the thirty university libraries which are members of the consortium of academic and research libraries in Ghana (CARLIGH) - an association of libraries that help with the IS and electronic resource use of member libraries. A mixed method approach with questionnaires, interviews combined with content analysis of the university websites was used to gather data. Findings indicated that academic libraries in Ghana are making use of some ISs including; ILS, DAM, social media, websites, among others, amidst a number of challenges. The research also revealed that the management of ISs affects the quality thereof. Quality of ISs affects use, and use affects the benefits gained from use. The researcher proposed an IS management standard guideline which Ghanaian academic libraries could adopt for using and managing ISs to enhance efficiency and better service delivery.
Dimou, Anastasia. "Knowledge management practices in academic libraries : The case of NTUA Central Library." Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-80599.
Full textCleland, William A. "Best Practices in Digital Asset Management for Electronic Texts in Academic Research Libraries." Bowling Green State University / OhioLINK, 2007. http://rave.ohiolink.edu/etdc/view?acc_num=bgsu1182789000.
Full textEschenfelder, Kristin R. "Digital Rights Management and Licensed Scholarly Digital Resources: A Report for ACRL." ACM/IEEE, 2006. http://hdl.handle.net/10150/105263.
Full textThis report summarizes the results of an ACRL Samuel Lazerow Fellowship funded research project to investigate the extent to which publishers and vendors are making use of technological protection measures ("TPM" also known as DRM) to control access to and use of licensed full-text scholarly materials or data sets. The study also began to explore the impact of access and use restrictions on learning, scholarship and library management.
Chowdhury, Salma. "The management of academic libraries: a comparative study of the University of the Western Cape Library and Dhaka University Library." Thesis, University of the Western Cape, 2006. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=gen8Srv25Nme4_7559_1182223717.
Full textThis research project is a comparative study of management of two university libraries (University of the Western Cape and Dhaka University) from two different countries (South Africa and Bangladesh). This research was to identify and document how the functions of management are applied in both libraries.
A sample of the two university libraries&rsquo
users, librarians, and library staff were taken. The questionnaire, interview, observation and documentary sources of information were major methods of data collection. In order to provide a brief presentation on how the management functions were applied at other university libraries, a description of how some university libraries in the U.K, U.S.A, Eastern countries and Africa are given. The findings of the study revealed that the problem of inadequate financial support is true for both University libraries, and is the major cause amongst other weaknesses. Both libraries still use a large percentage of non-professional staff and the library service is in desperate need of personnel. However, the observed difference between DUL and UWCL in this comparative study was significant. Services offered in both libraries differ in some cases such as: Consortia, Inter library loans, OPAC, CD-search, e-journals and multimedia. These areas still need to be developed at DUL. UWC have the most of these facilities. Although it needs to improve on aspects such as e-journals, access to data-bases and open access on the Internet.
Vassilieva, Elena. "Web Content Authorship: Academic Librarians in Web Content Management." Thesis, University of North Texas, 2012. https://digital.library.unt.edu/ark:/67531/metadc115175/.
Full textKreitz, Patricia A. "Redefining the Twenty-First Century College Library| Change Leadership in Academic Libraries." Thesis, Simmons College, 2015. http://pqdtopen.proquest.com/#viewpdf?dispub=3715613.
Full textAcademic libraries and their parent institutions are experiencing increasing social, technological, economic, and political pressure in the twenty-first century. While the academic library literature contains numerous discussions and case studies illuminating how larger academic libraries are engaging in organizational change and experimentation to respond to those pressures, libraries in smaller academic institutions are underrepresented in those professional discussions.
This study examines liberal arts college libraries engaged in transformational change. It explores ways academic libraries are aligning their purpose and services with the missions, strategic priorities, and challenges of their parent institutions. Through four case studies, it examines how library directors create change visions, enroll staff and stakeholders in those visions, and the skills, tools, and strategies they use to lead and manage organizational change.
Data were collected using narrative inquiry, a qualitative methodology. Participants included library directors, provosts, and senior management team members. After analyzing the data, two organizational change theories were applied. The first theory focuses on what was changed—the antecedents and consequences. The second organizational change theory focuses on how the change was done—strategies, tools, and actions.
Data analysis reveals several findings. Directors who employed the greatest range of political intelligence, emotional intelligence, and transformational leadership skills were the most successful in creating lasting, radical organizational change. They were also most likely to align that change with the mission and needs of the colleges they served. Directors who used frame bending rather than frame breaking approaches to envisioning and communicating change were more successful in enrolling both library staff and academic stakeholders in their change strategies and change goals.
The results of this study contribute to an understanding of how smaller college libraries are leading and managing change. The findings identify potential obstacles to successful change and provide examples of strategies used by other change leaders to mitigate or surmount those obstacles. Those findings may be of value to other academic library change leaders. Finally, this study also identifies change leadership skills and strategies that were effective within the unique environment of academic institutions which have a decentralized environment, distributed power and authority, and a shared allegiance to the organization's history and culture.
Karpuk, Deborah J. "Managerial Style and the Use of Statistical Data in Techincal Services Units in Selected Academic Libraries." Thesis, University of North Texas, 1992. https://digital.library.unt.edu/ark:/67531/metadc278834/.
Full textMila, Nyameka. "Job satisfaction in a South African academic library." University of Western Cape, 2011. http://hdl.handle.net/11394/3514.
Full textThe purpose of this project was to investigate job satisfaction at the Cape Peninsula University of Technology Library (CPUT). Academic libraries throughout the world and in South Africa have undergone massive change in the last few years. CPUT Library is the result of the merger of two technikon libraries in 2005. The study aimed to investigate the impact of the merger on staff job satisfaction. If libraries are to meet the challenges of change, they need satisfied and committed staff. This dissertation project is framed by two closely related models in human resources management, namely Herzberg‟s two factor theory of motivation and Hackman and Oldham‟s Job Characteristics Model (JCM). Questionnaires were used to gather data from 91 library staff in CPUT. A total of 44 responded. The survey identified areas of satisfaction and dissatisfaction among staff and the impact of the merger on staff who were employed before 2005. The study finds that 66% report overall job satisfaction with strong satisfaction with the work itself and the sense of accomplishment it brings. The majority of library staff is dissatisfied with promotion prospects and work distribution. Despite the years of restructuring, there are several comments on library structures. The need for more participative style of management and clear reporting structures are mentioned. The four questions on respondents‟ future plans reveal that affective commitment to the institution is not very high. Respondents like their work but 48% say they would accept a job outside the CPUT Library and only 50% claim to be proud to say they work at CPUT Library, with another 27% neutral. There are mixed findings on the impact of the merger, which might well be connected to the lack of institutional commitment. Only 50% of respondents who were at CPUT before the merger claim to be more satisfied now than before it. And the open-ended questions uncover the challenges in building or rebuilding a sense of belonging.
Namondwe, Trevor. "Implementing knowledge management in academic libraries : a comparative case study of the Kamuzu College of Nursing and Bunda College of Agriculture libraries." Master's thesis, University of Cape Town, 2011. http://hdl.handle.net/11427/11585.
Full textThis dissertation focuses on an investigation that was conducted to find out the state of knowledge management in the Kamuzu College of Nursing and Bunda College of Agriculture libraries, constituent college libraries of the University of Malawi. Drawing from the literature on knowledge management, the study proposed and implemented two models for the maturity assessment and implementation of knowledge management respectively. The study used the models successfully to measure the levels of maturity of knowledge management and identify the knowledge needs and knowledge assets of the libraries. The results of the study revealed that both libraries are at the same level of knowledge management maturity i.e. knowledge management is still in its infancy as they did not have clearly established strategies to make use of knowledge. Furthermore, there were no significant differences between the two libraries in the various aspects of knowledge management investigated. The study therefore recommended a road map for implementing knowledge management in the libraries. Knowledge management is recognised by many organisations of strategic importance to improving an organisation?s performance and its competitive advantage. Knowledge management thus has been largely associated with profit making organisations. However, knowledge management is also applicable to non-profit making organisations such as academic libraries. The environment in which academic libraries operate continuously changes and it is therefore imperative for the libraries to use knowledge management as a tool to adapt and remain relevant.
Pupelienė, Janina. "Strategic directions for the development of academic libraries in the knowledge society." Doctoral thesis, Lithuanian Academic Libraries Network (LABT), 2007. http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2007~D_20071228_121731-20301.
Full textTinkamas žinių ir informacijos organizavimas bei valdymas šiandieninėje žinių ekonomikos visuomenėje pripažįstama kaip pagrindinis valstybės, organizacijos ir kiekvieno individo klestėjimo bei gerovės garantas. Aukštojo mokslo institucijos biblioteka (disertacijoje – akademinė biblioteka) žinių ekonomikos visuomenėje išlieka viena iš svarbiausių grandžių informacinio aprūpinimo infrastruktūroje. Pažymėtinas išskirtinis akademinės bibliotekos vaidmuo universitetinių žinių kūrimo ir ypač sklaidos procesuose. Visa tai skatina suformuluoti akademinių bibliotekų vystymosi kryptis įvertinant šias bibliotekas vadybiniu požiūriu. Ginamoje disertacijoje ištirtas akademinių bibliotekų vaidmuo žinių visuomenėje, šių bibliotekų kaip organizacijų samprata bei ypatybės, analizuojama šių bibliotekų strateginio valdymo patirtis. Pažangiausių pasaulio akademinių bibliotekų vystymosi tendencijų kontekste suformuluotos pagrindinės šių bibliotekų vystymosi strateginės kryptys, sukurtas akademinės bibliotekos vystymosi strateginių krypčių žinių visuomenėje teorinis modelis ir ištirtos šio modelio įgyvendinimo Lietuvos akademinėse bibliotekose galimybės. Modelio įgyvendinimo Lietuvos akademinėse bibliotekose galimybių tyrimas išryškino potencialias kliūtis, modernizuojant šias bibliotekas, ir svarbiausias aplinkybes, galinčias turėti įtakos tokio modelio įgyvendinimui. Apibendrinus teorinę ir empirinio tyrimo medžiagą suformuluotos išvados ir rekomendacijos. Teorinė akademinių bibliotekų... [toliau žr. visą tekstą]
Dulaymi, Sawsan Taha. "Towards management information systems for strategic periodicals collection management for Saudi Academic Libraries in the world of electronic journals." Thesis, University of Sunderland, 2005. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.425236.
Full textShepheard-Walwyn, Emma Jane. "Usage and impact factor correlations in electronic journals submitted to the School of Information Management, Victoria University of Wellington in partial fulfilment of the requirements for the degree of Master of Library and Information Studies /." ResearchArchive@Victoria e-Thesis, 2009. http://hdl.handle.net/10063/1265.
Full textMalenfant, Kara Josephine. "Understanding Faculty Perceptions of the Future: Action Research for Academic Librarians." Antioch University / OhioLINK, 2011. http://rave.ohiolink.edu/etdc/view?acc_num=antioch1317308285.
Full textWoo, Mei-wa Esther, and 胡美華. "Comparative study of the staff development in academic libraries of Mainland China and Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2005. http://hub.hku.hk/bib/B31512355.
Full textKeller, Alice. "Verbundausleihe in NEBIS eine Prozessanalyse /." Zürich : ETH-Bibliothek, 2003. http://catalog.hathitrust.org/api/volumes/oclc/54823987.html.
Full textVoravickositt, Preeyanuch. "Understanding the relationship between users' reading attitudes and behaviours, and e-book collection management in Thai academic libraries." Thesis, University of Sheffield, 2017. http://etheses.whiterose.ac.uk/19055/.
Full textSsebulime, Joseph. "The role academic libraries could play in developing research data management services : a case of Makerere University Library." Diss., University of Pretoria, 2017. http://hdl.handle.net/2263/74961.
Full textMini Dissertation (MIT)--University of Pretoria, 2017.
Carnegie Corporation of New York
Information Science
MIT
Unrestricted
Manafu, Sylvia. "The design and implementation of knowledge management systems in academic libraries to enable knowledge management processes : a case study of Makerere University Library." Diss., University of Pretoria, 2016. http://hdl.handle.net/2263/62110.
Full textMini Dissertation (MIT)--University of Pretoria, 2016.
Information Science
MIT
Unrestricted
Pibulsilp, Thanawadee. "An investigation of cultural influence on academic library usage and experience of international medical students from Asian countries a case study of students at the Christchurch School of Medicine, University of Otago, Christchurch : submitted to the School of Information Management, Victoria University of Wellington in partial fulfilment of the requirements for the degree of Master of Library and Information Studies /." ResearchArchive@Victoria e-Thesis, 2010. http://hdl.handle.net/10063/1273.
Full textShachaf, Pnina. "A Global Perspective on Library Association Codes of Ethics." Elsevier, 2005. http://hdl.handle.net/10150/106281.
Full textRodriguez, M. "Knowledge Discovery in a Review of Monograph Acquisitions at an Academic Health Sciences Library." Thesis, School of Information and Library Science, 2008. http://hdl.handle.net/1901/528.
Full textVan, der Walt Wynand Dawid. "Leading for innovation : an assessment of employee perceptions about leadership behaviours among senior and middle management staff at Rhodes University Library." Diss., University of Pretoria, 2017. http://hdl.handle.net/2263/59361.
Full textMini Dissertation (MIT)--University of Pretoria, 2017.
Information Science
MIT
Unrestricted
Enakrire, Rexwhite Tega. "The use of information and communication technologies for the support of knowledge management in selected academic libraries in Nigeria and South Africa." Thesis, University of Zululand, 2015. http://hdl.handle.net/10530/1470.
Full textKnowledge management (KM) is increasingly important for university library management and information services. Libraries have excelled in the management of explicit/tangible/recorded knowledge for many years, however, not as much in the management of tacit/intangible knowledge which is assumed to be more difficult to manage. Information and Communication Technologies (ICT) play a crucial role for knowledge management in the academic libraries. Unfortunately, the knowledge of the role of ICT in KM in university libraries is limited generally, and in Nigeria and South Africa in particular. The purpose of the present study was to explore and examine the use of ICTs as tools for the support of KM in selected academic (university) libraries in Nigeria and South Africa. In accomplishing this, eight research objectives that were guided by nine research questions. Finally, three research hypotheses were examined. The research objectives were: establishing how knowledge management is practised by librarians in academic libraries of Nigeria and South Africa; exploring the available ICT facilities, KM tools, and services that can be used for the support of KM in academic libraries in Nigeria and South Africa; determining the extent to which librarians in Nigerian and South African university libraries utilise ICTs to support KM; investigating strategies that would promote the use of ICTs for the support of KM in academic libraries in Nigeria and South Africa; determining and comparing librarians’ knowledge and ICTs skills for the support of KM in academic libraries in Nigeria and South Africa; finding policies that guide the use of ICTs for the support of KM in academic libraries in Nigeria and South Africa; examining the challenges faced in the use of ICTs for the support of KM in academic libraries in Nigeria and South Africa; and recommending a conceptual model of the use of ICTs for the support of KM in academic libraries in Nigeria and South Africa. The study was informed by positivism and the interpretivism research paradigm. The quantitative (survey) and qualitative (interpretive and content analysis) research methods were employed. The population for the study consisted of all professional librarians in the two countries university libraries. The non-probability sampling, grounded on purposive and convenient/accidental sampling techniques, was used to select 171 professional libraries in the six university libraries. The six university libraries in the two countries were University of Ibadan, Federal University of Technology, Delta State University, University of Zululand, University of KwaZulu-Natal and Durban University of Technology). The six university libraries were selected on the basis of first generation universities and university ranking index in Africa, funding and resourcefulness of the institution (University of Ibadan library and University of KwaZulu-Natal library); Technological universities as practically oriented and the availability of facilities (Federal University of Technology library and Durban University of Technology library); as well as rurally based universities, government-owned and growing institutions (Delta State University library and University of Zululand library). The instruments for data collection used were the questionnaire, interview and observation methods. The professional librarians across the sampled university libraries in Nigeria and South Africa were administered 171 copies of structured questionnaires. While six key informants working in the university libraries in the two countries were interviewed. Observation methods were also used to gather information regarding the university libraries environment, physical structure and location, office space (conduciveness), availability and accessibility of computers and other ICT tools, collections (print and electronic resources), shelving space, size and lighting in the office and attitude of staff towards their work while with them. Of the 171 copies of questionnaires administered among the respondents, 132 (77.2%) were returned. The 132 (77.2%) returned consisted of 77 from university libraries in Nigeria, while 55 came from university libraries in South Africa. The 132 copies of returned questionnaire were subjected to statistical analysis of descriptive and inferential statistics. The findings revealed that knowledge management practices (KMPs) involve all library operations, processes and services. There are variations in ICT and KM tools and services among the sampled university libraries as their level of development is not the same. The most available and accessible ICT and KM tools and services vary in terms of jobs undertaken by librarians from one university library to another. Old technologies such as computers, CD-ROMs, scanners, projectors, telephones, printers, and monitors appeared to be the most available and accessible tools across the selected university libraries in the two countries. South African university libraries were better resourced than the Nigerian university libraries in the sample. The availability and accessibility of ICT and KM tools and services appear to be in greater effect, as librarians were able to use them to carry out library operations and other management functions. The university libraries sampled tend to use updated ICTs/KM tools including smart boards, semantic web-tools, information retrieval tools, database management systems, management systems for electronic documents, and management information systems for improved library and information management of the organizations. The use of these tools became necessary as current practices in information services have equally changed. It was established that various strategies have been used to train and foster innovation and growth in the library organizations. These strategies have affected the university libraries organizational culture, work environment, management support systems, librarians’ knowledge, and access to information. In order for librarians to cope with the emerging knowledge and skills levels in information service requirements in university libraries, continuing education and training is necessary. The main challenges that affected the use of ICTs in supporting KM in the sampled university libraries included: inadequate funding; lack of motivation; lack of infrastructure; the loss of LIS practitioners to other professions; language barriers; and the inability to work independently. However, the inadequacy of professional staff was noticed in all cases. It was found that the role(s), for which ICTs play an indispensible tool, in present day library organizations, cannot be overemphasized. ICTs are used to manage knowledge in diverse ways: acquisition, processing, storage, and dissemination of large volumes of information resources, stored in university libraries’ institutional repositories. It can also be used to access and retrieve knowledge from library websites without the need for a physical visitation to the library building. Different strategies have emerged where social networks are used to promote library products and services. Library professionals have equally shifted from being custodians of information and knowledge to facilitators of library resources and services through the attendance of workshops, seminars and conferences. The exposure to workshops, seminars and conferences has enabled librarians to be more knowledgeable and skilled in managing knowledge through the use of ICT tools in the university libraries that were sampled. The study concluded that, knowledge management practices in the academic libraries are diverse, and include the management of both tacit (apprenticeship and mentoring and mentoring of information service providers and training of the library users for effective information access and use, particularly academics who produce new knowledge) and explicit knowledge. ICTs play a major role in the KM activities and processes but re-skilling of both information service providers and the library users is essential at all times in order to counter the rapid changes in information access, service and use of the environment. The challenges that are highlighted in the current study are largely known, however, should be handled boldly and with more immediacy than before. The study recommends the need to create more awareness of KMPs among librarians in academic libraries. The acquisition of new ICTs and KM tools for better access and use of information services should also be intensified. Staff development through formal, informal and continuing education should be supported. The work of university committees that are charged with coordinating, monitoring and evaluating library services should enable the improvement of the library services. The LIS schools have to step up LIS education to meet the current information service requirements in their curriculum. The management body of academic libraries should set up staff member committee to review and evaluate ICT policies on regular basis to meet their demand. Relevant library stakeholders should be involved in KM activities of the library where such bodies do not exist. TAM should be considered for informing ICT access and use for KM in the academic libraries.
Nigerian Tertiary Education Trust Fund (TETFUND)
Kuzminiene, Ramune. "E-books in Irish University Libraries : Changes and challenges in collection development and acquisitions." Thesis, Högskolan i Borås, Institutionen Biblioteks- och informationsvetenskap / Bibliotekshögskolan, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-17830.
Full textProgram: Masterprogram: Biblioteks- och informationsvetenskap, Digitala bibliotek och informationstjänster
Pérez-López, Ana, Mercedes Moneda-Corrochano, and Angel Moros-Ramirez. "Application of the Cantor Set Theory in making Decisions about the Collections Development." Ergon Verlag, 2002. http://hdl.handle.net/10150/105845.
Full textKunene, S. A. S. Z. "The impact of collection development policy on service rendering to undergraduates: a case study of the University of the Western Cape Library." Thesis, University of the Western Cape, 2006. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=init_3448_1180442380.
Full textCollection development in academic libraries is going through technology-driven changes relating to the new information technologies ,e.g. -Electronic databases, the Internet and CD-ROM's, joint published materials and audio-visual resources. Libraries are also facing declining budgets and spiralling costs. This research project looked closely at what collection development is and the impact it has on service rendering to undergraduates at the University of the Western Cape. It is also aimed at establishing if the librarians that formulate these policies understand what they (Collection Development Policies) are, and what they should entail.
Glaser, Rollin. "Facilitating adult learning in semi-autonomous work groups /." Access Digital Full Text version, 1992. http://pocketknowledge.tc.columbia.edu/home.php/bybib/1106268x.
Full textIncludes tables. Typescript; issued also on microfilm. Sponsor: Jack Mezirow. Dissertation Committee: Elizabeth Kassl. Includes bibliographical references (leaves 338-355).
Martins, Valéria dos Santos Gouveia [UNESP]. "Indicadores de bibliotecas universitárias: criação de índice de desenvolvimento baseado em redes de conhecimento compartilhado." Universidade Estadual Paulista (UNESP), 2016. http://hdl.handle.net/11449/137835.
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A avaliação de um determinado ramo do conhecimento, propicia dignificar o saber quando métodos confiáveis e sistemáticos são utilizados para mostrar à sociedade como tal saber vem se desenvolvendo e de que maneira tem contribuído para resolver os problemas que se apresentam dentro de sua área de abrangência. No contexto da avaliação institucional podem ser observadas questões múltiplas como de estrutura, de organização e funcionamento, e de expectativas, mas, sobretudo, a construção do conhecimento. Os sistemas de informação em bibliotecas estabelecem, nos seus processos de medição, dados que retratam sua evolução histórica, com o intuito de quantificar seu desempenho e produtividade; porém, não vinculam uma relação dos resultados obtidos ao planejamento estratégico e, consequentemente, aos objetivos de qualidade da organização, os quais poderiam oferecer parâmetros de análise sobre o que se está medindo, para que se mede e porque se mede. Nem tampouco estabelecem índices, tais como: de resultado, de impacto, de desenvolvimento, os quais poderiam demonstrar a expansão de suas potencialidades. Como objetivo geral a pesquisa propôs a criação de índice de desenvolvimento para as bibliotecas universitárias brasileiras (IDBU) a partir da análise da literatura sobre indicadores. Propôs, ainda, como objetivos específicos: identificar a tipologia de indicadores de acordo com os processos de uso da informação: construção de significado, construção do conhecimento e tomada de decisões, através de benchmarking internacional e análises comparativas; testar a hipótese e os indicadores utilizados nos sistemas de medição e monitoramento das bibliotecas universitárias; criar algoritmo para composição do IDBU; propor um índice de desenvolvimento para bibliotecas universitárias. Os procedimentos metodológicos propostos são de natureza qualiquantitativa, sendo do tipo descritiva exploratória, aplicando-se como método o "Modelo Interpretativo de Análise" (MIA), desenvolvido por Marteleto (2000) e a Análise de Redes Sociais (ARS) do autor J. David Johnson (2011). Os instrumentos utilizados para coleta e tratamento dos dados foram o Software Estatístico Minitab; Software de Análise de Redes Sociais UCINET e Fontes de Pesquisa. A presente pesquisa obteve como resultados a análise do comportamento da literatura sobre os indicadores para bibliotecas universitárias; proposição da metodologia, representação matemática, fórmula, elaboração de diagrama de composição do IDBU e criação do índice de desenvolvimento de bibliotecas universitárias, propriamente dito, assim como a construção de Repositório Temático sobre o assunto, disponível na Web.
The evaluation of a particular branch of knowledge, provides dignify know when reliable and systematic methods are used to show the society as such knowledge is developing and how has contributed to solving the problems that arise in their area. The institutional evaluation context can be seen multiple issues such as structure, organization and operation, and expectations, but above all the construction of knowledge. Information systems in libraries shall include in its measurement process, data reflecting its historical evolution, in order to quantify their performance and productivity; however, they do not bind a list of results of the strategic planning and, consequently, the quality objectives of the organization, which could offer analysis parameters about what is being measured, that is measured and why it is measured. Not establish indices, such as the result of impact of development, which could demonstrate the expansion of its capabilities. The general objective of the research proposes the creation of development index for Brazilian university libraries from the literature analysis of indicators. It proposed moreover the following objectives: identify the type of indicators according to the use of information processes: construction of meaning, knowledge building and decision-making through international benchmarking and comparative analyzes; test the hypothesis and the indicators used in measuring and monitoring systems of university libraries; create algorithm for composition of IDBU; propose a development index for university libraries. The proposed methodological procedures are quantitative qualitative nature, being of exploratory descriptive, applying as a method to "Interpretive Model Analysis" (MIA) developed by Marteleto (2000) and the Social Network Analysis (SNA) the author Johnson (2011). The instruments used for the collection and processing of data were the Statistical Software Minitab; Software Social Network Analysis and Research UCINET sources. This research had as results the analysis of the literature on behavioral indicators for university libraries; proposition of the methodology, mathematical representation, formula, preparing IDBU composition diagram and the creation of university libraries development index, itself, as well as the construction of the Theme Repository on the subject, available on the Web.
Grammenis, Efstratios, and Antonios Mourikis. "Migrating from integrated library systems to library services platforms : An exploratory qualitative study for the implications on academic libraries’ workflows." Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-76971.
Full textMasango, Charles Akwe. "Contemporary copyright fair dealing management issues and their impact on access to information sources and services : South African academic libraries in the transition to the digital environment." Doctoral thesis, University of Cape Town, 2005. http://hdl.handle.net/11427/8727.
Full textThis study investigated the perceptions of academic librarians, managers of consortia, users of digital content, and rights holders whether licensing agreements effectively inhibit access to digital content and whether there is a need to establish an equivalent to the fair dealing exemption in the digital environment. The protection that is accorded to digital content is complex. An empirical survey based on qualitative method was conducted in 2003 - 2004 in the Western Cape Province, South Africa, to examine whether licences inhibit access to digital content and whether an equivalent to the fair dealing exemption was necessary in the digital environment. Methodology used in the survey consisted of interviews from structured questions. Using grounded theory, certain perceptions and misconceptions were found in the interview responses. Thereafter it was possible to suggest that the debate as to whether licences inhibit access to digital content and whether an equivalent to the fair dealing exemption is needed in the digital environment is perhaps inconclusive. However, it is proposed that as licences theoretically inhibit access to digital content, it may be necessary for an equivalent to the fair dealing exemption to be instituted to balance the rights of rights holders with those of consumers of digital content. The new fair dealing exemption would be able to theoretically balance the alleged inhibition caused by licensing agreements.
Dos, Santos Desiree. "Managing conflict in the library information services of selected universities." Thesis, Nelson Mandela Metropolitan University, 2015. http://hdl.handle.net/10948/d1020307.
Full textKoelker, Karen June. "The Information Environment of Academic Library Directors: Use of Information Resources and Communication Technologies." Thesis, University of North Texas, 2002. https://digital.library.unt.edu/ark:/67531/metadc3086/.
Full textPupelienė, Janina. "Akademinių bibliotekų vystymosi strateginės kryptys žinių visuomenėje." Doctoral thesis, Lithuanian Academic Libraries Network (LABT), 2008. http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2007~D_20080221_123856-39543.
Full textBecause knowledge and information are becoming the vital resources, appropriate organization and management of them is considered to be the guaranty of the welfare of every state, organization and individual. There could be recognized the stronger attention to institutions that are traditionally related to knowledge and information. Because of the growing strategic importance of information and communication technologies in modern organisations, academic libraries remain a significant unit in the institutions of higher education. The theoretical outline of the importance of academic library strategy in the knowledge society in this dissertation is disclosed by exposing the concept of these libraries as organisations, introducing the concept of the evolution of strategy of these libraries, and evaluating changes taking place in the world’s academic libraries. The dissertation introduces a theoretical model of the strategic directions of the academic library developed in the dissertation. This model is proposed by the author of the dissertation as a possible one for the development of academic libraries in Lithuania. The analysis of the possibilities of implementing the designed model in Lithuanian academic library performance accomplished in the dissertation highlights possible obstacles to the modernization of these libraries and the most important and influential circumstances for implementing the model in Lithuanian academic libraries. Analysis of scientific literature, the... [to full text]
Albers, Miriam. "Das Zeitschriftenmanagement Wissenschaftlicher Bibliotheken und die Implikation der Open-Access-Initiative." Doctoral thesis, Humboldt-Universität zu Berlin, 2017. http://dx.doi.org/10.18452/18521.
Full textThe need for academic journals and articles changed and increased, amongst other things, due to the successful establishment of online editions. Current attempts to meet the extensive need of the academic reader with bundling journals in packets and interest in consortia, are insufficient. The Open Access (OA) initiative with the concept of free academic publications should have been the solution to the financial limits of the libraries. Given this context the present study identifies if and how German academic libraries consider OA publications in their journal management. One of the key items to answer this research question is the comparative evaluation of a worldwide online survey with 358 library journal managers and 18 representatives of academic publishers. This survey was developed on the basis of a theoretical analysis of the market of academic subscription journals and the (‘zero price’) market of OA publications as well as the structures of journal management and the OA initiative. The key finding of this study are that passivity and uncertainty characterize the handling of OA publications in journal management, especially in Germany. On the other hand university environments in general and particularly in North America and Great Britain are supportive. The gaps in literature supply from readers’ perspective seem not to be big enough to change the established structures interdisciplinary. In addition, it is evident that OA doesn’t save money at all. OA is just switching the access decision from libraries to authors, while the assumption of the financial responsibility stays unclear. OA publications are necessary and useful to satisfy the needs of the academic readers. But for an ongoing consideration in journal management, academic libraries have to analyze the publication culture of the subject disciplines in more detail while at the same time create internal and inter-institutional processes and structures.
Lopes, Carlos. "Qualidade de serviço em bibliotecas universitárias: desenvolvimento e validação de um instrumento de avaliação." Doctoral thesis, Departamento de Biblioteconomía y Documentación: Facultad de Traducción y Documentación: Universidad de Salamanca, 2006. http://hdl.handle.net/10400.12/1589.
Full textO estudo da avaliação da qualidade de serviço em bibliotecas universitárias tem conhecido grande interesse no seio da Biblioteconomia e Documentação. A preocupação prende-se com a importância para os profissionais da informação de serem capazes de avaliar o serviço que é prestado do ponto de vista do utilizador, de forma a mobilizar recursos, planear novos serviços e gerar soluções face às necessidades pressentidas. Para avaliar a qualidade de serviço no contexto das bibliotecas universitárias, torna-se necessário, antes de mais, compreender os elementos da qualidade de serviço e a interacção destes elementos na perspectiva do utilizador. Pretendemos analisar o modo como os utilizadores potenciais de uma biblioteca universitária avaliam a qualidade dos serviços prestados. O ponto de partida da problemática do nosso estudo procurou responder a duas questões: - Quais as dimensões que os utilizadores potenciais elegem para avaliar a qualidade de serviço de uma biblioteca universitária? - Quais as dimensões da qualidade de uma biblioteca universitária com impacto na qualidade global percebida pelos utilizadores? Os objectivos gerais do estudo foram em primeiro lugar: (a) construir uma escala para medir a qualidade de serviço prestado por uma biblioteca universitária, segundo a percepção dos seus utilizadores; (b) testar a dimensionalidade da escala; e (c) por último, identificar, por um lado, quais os atributos considerados relevantes pelos utilizadores na percepção da qualidade global dos serviços de uma biblioteca universitária e, por outro lado, de que modo é avaliada a qualidade desses serviços e quais as variáveis diferenciais que os caracterizam. O estudo envolveu várias fases: (a) foram recolhidos itens na literatura; (b) realizaram-se sete grupos de discussão com estudantes e docentes; (c) elaborou-se um questionário contendo 29 itens; (d) estudo piloto para obter a versão final da escala; e (e) validação do instrumento de avaliação. Um segundo objectivo centrou-se na análise da influência das variáveis frequência e tempo de utilização dos serviços na avaliação da qualidade por parte dos utilizadores, seguido de uma análise das características sócio-demográficas dos estudantes e sua influência na avaliação da qualidade de serviço. Como terceiro objectivo, pretendemos analisar o modo como a perspectiva do utilizador diferencia os professores dos alunos na qualidade de serviço percebida. Por último, efectuámos a análise do modo como as dimensões da qualidade de serviço afectam a qualidade global percebida. Participaram no estudo 594 utilizadores potenciais, constituídos por estudantes e professores de uma instituição universitária da região de Lisboa, em Portugal. Obteve-se uma estrutura factorial de cinco dimensões: relacionamento directo com o utilizador, colecções, novas tecnologias, acesso e fiabilidade. Os estudos de validação comprovaram as boas propriedades psicométricas da escala e a sua respectiva multidimensionalidade. Os resultados obtidos sugerem que os utilizadores com uma frequência média e alta de utilização dos serviços avaliam as duas dimensões, Relacionamento com o Utilizador e Acesso, de forma mais positiva, do que os utilizadores com baixa utilização. Os resultados sugerem, ainda, que os utilizadores com um tempo de utilização média e alta dos serviços avaliam a dimensão da qualidade de serviço Relacionamento com o Utilizador e Qualidade Global mais positivamente que os utilizadores que tem um menor tempo de utilização. Enquanto na dimensão Colecções, os utilizadores com um tempo de utilização médio avaliam de forma mais positiva face aos utilizadores com mais tempo de utilização dos serviços. Relativamente ao segundo objectivo verificou-se que os efeitos do género traduzem-se numa percepção diferenciada mais positiva na dimensão Relacionamento por parte dos estudantes masculinos face aos estudantes femininos. Os grupos de idade dos estudantes introduzem diferenças sobre a percepção da qualidade de serviço, os estudantes mais jovens diferenciam-se mais positivamente nas dimensões Colecções e Novas Tecnologias face aos outros dois grupos de idade; o inverso ocorre na dimensão Relacionamento e na Qualidade Global. No tocante ao curso dos estudantes, encontrámos diferenças significativas na dimensão Acesso entre os cursos de Psicologia e Reabilitação com uma avaliação mais positiva face ao curso Desenvolvimento Comunitário. Verifica-se, ainda, que o ciclo de estudos dos estudantes, na dimensão Relacionamento apresenta uma diferença significativa entre os estudantes do ciclo pós -graduado face ao ciclo inicial. Por último, os resultados do ano de curso, assinalam uma menor avaliação da qualidade de serviço percebida por parte dos estudantes que frequentam o 5º ano, nas dimensões Novas Tecnologias e Qualidade Global, em relação aos colegas do 4º, 3º, 2º, 1º anos de curso; os estudantes do 5º ano diferenciam-se também nas dimensões: Fiabilidade, face aos do 4º ano, e Relacionamento com o Utilizador, face aos do 1º ano. No âmbito da perspectiva do utilizador, os resultados mostraram que os professores, em comparação com os estudantes, apresentam uma percepção mais favorável em v relação às dimensões Relacionamento com Utilizador, Novas Tecnologias, Acesso, Fiabilidade e na Qualidade Global. Os resultados obtidos no modelo de relações, testado através de modelos de equações estruturais, sugerem que a Qualidade Global percebida é predominantemente afectada pelas dimensões da qualidade de serviço: Relacionamento com o Utilizador e Colecções. Os resultados obtidos parecem permitir um conjunto de acções no quadro da gestão da qualidade a tomar pelos responsáveis da unidade de informação, no sentido da melhoria da qualidade de serviço de acordo com as cinco dimensões assinaladas, tendo como dimensões nucleares : Relacionamento com o Utilizador e as Colecções. [EN] The evaluation study of the quality of service in academic libraries has seen great interest in the Library and Documentation fields. The concern relates to the importance for information professionals to be able to evaluate the service that is provided from the point of view of the user, in order to mobilize resources, to plan new services and to generate solutions to the needs envisioned. To evaluate the quality of service in the context of the academic libraries, first of all it is necessary to understand the quality of service elements and the interaction of these elements in the user perspective. We intend to examine how potential users in an academic library evaluate the quality of services provided. The starting point of our study should answer these two questions: - Which are the dimensions that potential users elect to evaluate the quality of service of an academic library? - Which are the quality dimensions of an academic library with impact on the overall quality perceived by users? The main goals of the study were in the first place: (a) to build a scale to measure the quality of service provided by an academic library as perceived by its users, (b) to test the scale dimensionality, and (c) finally to identify, first, which are the attributes that users considered relevant for the quality perception of the services of an academic library and, on the other hand, how is it evaluated the quality of these services and which are the differential variables that characterize them. This study involved several phases: (a) we collected items in the literature, (b) we held seven focus groups with students and teachers, (c) we developed a questionnaire containing 29 items, (d) a pilot study was made for the final version of the scale, finalizing with (e) the validation of the evaluation instrument. A second goal focused on the analysis of the influence of the variables frequency and duration when the users are using services evaluated by their quality, followed by an analysis of socio-demographic characteristics of students and their influence on the evaluation of quality of service. As a third goal, we intend to examine how the user's perspective differentiates teachers to students when they perceived quality of service. Finally, we conducted an analysis of how the dimensions of quality of service affect the perceived overall quality. The study involved 594 potential users, consisting of students and teachers from an university of Lisbon, Portugal. We had a factorial structure of five dimensions: direct relationship with the user, collections, new technologies, access and reliability. Validation studies have shown good psychometric properties of their respective scale and multidimensionality. The results suggest that users with a medium and high frequency of use of services evaluate the two dimensions, Relationship with the User and Access, more positively than users with low utilization. The results also suggest that users with a time of high and medium use of services evaluate more positively the quality dimension of service Relationship with the User and Global Quality that users who have a shorter duration of use. In the dimension Collections, users with a medium use of services evaluate more positively comparing with the users with high use of services. It was found, for the second goal, that the gender effects translated into a different and positive perception by male students in Relationship dimension comparing with the female students. The age groups of students introduce differences in the perception of quality of service; the younger students differentiate themselves more positively on dimensions Collections and New Technologies compared with the other two age groups; the opposite occurs in the Relationship and Global Quality dimensions. Analyzing the students’ course, we found significant differences in Access dimension between the Psychology and Rehabilitation courses with a more positive evaluation facing the Community Development course. In Relationship dimension, the studies cycle presents a significant difference between the postgraduate students compared to the initial cycle students. Finally, in dimensions New Technologies and Global Quality the results of years of course indicate a lower evaluation of quality of service perceived by the students who attend the 5th year comparing with the 4th, 3rd, 2nd, and 1st year course students; the students of 5th year also differ in two dimensions: Reliability, compared to the fourth grade, and Relationship with the User, compared to the 1st year. Under the user perspective, and comparing with the students, the results showed that teachers present a more favorable perception regarding the dimensions Relationship with the User, New Technologies, Access, Reliability and Global Quality. The results produced by the model of relations, tested through structural equation models, suggest that the Global Quality is predominantly affected by the dimensions of quality of service: Relationship with the User and Collections. The results seem to allow a set of actions within the quality management framework to be taken by the responsible of the information unit in the sense of improving the quality of service and according to the five dimensions indicated, with the nuclear dimensions: Relationship with the User and Collections. [ES] El estudio de la evaluación de la calidad de servicios en bibliotecas universitarias ha conocido un gran interés en el seno de la biblioteconomía y documentación. La preocupación radica en la importancia para los profesionales de la información de ser capaces de evaluar el servicio que es prestado desde el punto de vista del usuario, de forma a movilizar recursos, planear nuevos servicios y a generar soluciones a las necesidades presentidas. Para evaluar la calidad del servicio en el contexto de las bibliotecas universitarias, se hace necesario antes de nada, comprender los elementos de la calidad de servicio y la interacción de estos elementos en la perspectiva del usuario. Pretendemos analizar el modo de cómo los utilizadores potenciales de una biblioteca universitaria evalúan la calidad de los servicios prestados. El punto de partida de la problemática de nuestro estudio intentó responder a dos cuestiones: -¿Cuáles son las dimensiones que los usuarios potenciales eligen para evaluar la calidad de servicios de una biblioteca universitaria? -¿Cuáles son las dimensiones de la calidad de una biblioteca universitaria con impacto en la calidad global observada por los usuarios? Los objectivos generales del estudio fueron en primer lugar: (a) construcción de una escala para medir la calidad de los servicios prestados por una biblioteca universitaria, según la percepción de los usuarios; (b) testar la dimensionalidad de la escala; y (c) por último, identificar por un lado, cuales son los atributos considerados relevantes por los usuarios en la percepción de la calidad global de los servicios de una biblioteca universitaria, y por otro lado, de qué modo es evaluada la calidad de esos servicios y cuales son las variables diferenciales que lo caracterizan. El estudio englobó varias fases: (a) fueron recogidos varios ítens en la literatura; (b) se realizaron siete grupos de discusión con estudiantes y profesores; (c) se elaboró un cuestionario conteniendo 29 ítens; (d) estudio piloto para obtener la versión final de la escala; y (e) validación del instrumento de evaluación. Un segundo objetivo se centró en el análisis de las variables frecuencia y tiempo de utilización de los servicios en la evaluación de la calidad por parte de los usuarios, seguido de un análisis de las características sociodemográficas de los estudiantes y su influencia en la evaluación de la calidad de los servicios. Como tercer objetivo pretendemos analizar el modo de cómo la perspectiva del usuario diferencia los profesores de los alumnos en la calidad de servicios recibida. Por último, efectuamos el análisis del modo de cómo las dimensiones de la calidad de servicios afectan a la calidad global percibida. Participaron en el estudio 594 usuarios potenciales, constituidos por estudiantes y profesores de una institución universitaria de la región de Lisboa en Portugal. Se obtuvo una estructura factorial de cinco dimensiones: Relación directa con el usuario, Colecciones, Nuevas Tecnologías, Acceso y Fiabilidad. Los estudios de validación demostraron las buenas propiedades psicométricas de la escala y su respectiva multidimensionalidad. Los resultados obtenidos sugieren que los usuarios con una frecuencia media y alta de utilización de los servicios, evalúan las dos dimensiones: Relación con el usuario y Acceso, de forma más positiva que los usuarios con baja utilización. Los resultados sugieren, todavía, que los usuarios con un tiempo de utilización medio y alto de los servicios evalúan la dimensión de la calidad de servicios Relación con el usuario y la Calidad Global, más positiva que los usuarios que tienen un menor tiempo de utilización. En cuanto en la dimensión Colecciones, los usuarios con un tiempo de utilización medio evalúan de forma más positiva frente a los usuarios con más tiempo de utilización de los servicios. Relativamente al segundo objetivo, se verificó que los efectos del género se traducen en una percepción diferenciada más positiva en la dimensión Relación con el usuario por parte de los estudiantes masculinos frente a los estudiantes femeninos. Los grupos de edad de los estudiantes introducen diferencias sobre la percepción de la calidad del servicio, los estudiantes más jóvenes se diferencian más positivamente en las dimensiones Colecciones y Nuevas Tecnologías frente a los otros dos grupos de edad; ocurre lo contrario en la dimensión Relación y en la Calidad Global. En lo relativo al curso de los estudiantes, encontramos diferencias significativas en la dimensión Acceso entre el curso de Psicología y Rehabilitación más positiva frente al curso de Desarrollo Comunitario. Se verifica aún, que el ciclo de estudios de los estudiantes, en la dimensión Relación presenta una diferencia significativa entre los estudiantes del ciclo de post-graduación frente al ciclo inicial. Por último, los resultados del año de curso, sugieren una menor sensibilidad perceptiva, por parte de los estudiantes que asisten al 5º año, en las dimensiones Nuevas Tecnologías y Calidad Global, en relación a los compañeros del 4º, 3º, 1º y 2º años del curso, así como en las dimensiones Fiabilidad (4º año) y Relación con el usuario (1º año). •ix Los resultados mostraron que los profesores en comparación con los estudiantes presentan una percepción más favorable en relación a las dimensiones Relación con el usuario, Nuevas Tecnologías, Acceso, Fiabilidad y en la Calidad Global. Los resultados obtenidos en el modelo de relaciones, testado a través de modelos de ecuaciones estructurales, sugieren que la Calidad Global percibida es predominantemente afectada por las dimensiones de la calidad del servicio: Relación con el usuario y Colecciones. En la posesión de los datos recogidos y de su respectivo análisis, servirían para indicar las acciones a tomar por los responsables de la unidad de información en el sentido de mejora de la calidad de servicios teniendo en línea de cuenta las cinco dimensiones señaladas, siendo como dimensiones nucleares: relación con los usuarios y las colecciones.
絵里子, 天野, and Eriko Amano. "伝統的ナレッジ・プロフェッショナルの変革につながる知識の獲得と活用 : 大学図書館員のソーシャル・ネットワーキングに着目して." Thesis, https://doors.doshisha.ac.jp/opac/opac_link/bibid/BB12964648/?lang=0, 2015. https://doors.doshisha.ac.jp/opac/opac_link/bibid/BB12964648/?lang=0.
Full textISHITA, Emi, and 栄美 石田. "九州大学大学院ライブラリーサイエンス専攻の概要と附属図書館との連携." 名古屋大学附属図書館研究開発室, 2012. http://hdl.handle.net/2237/16264.
Full textKuo, Sung-Lin, and 郭嵩麟. "The Study on Total Quality Management Training for Academic Libraries." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/95501725407359988356.
Full text淡江大學
資訊與圖書館學系碩士班
104
Providing information services is the first and the most important role for libraries. Thus user services are highly regarded. To improve service quality and customer satisfacion, proper approaches should be taken to face the changing time. With the development and advancement of Industry quality managemet, academic institutions also pay more attention on their service quality. To aquire ISO 9001 quality management certificate and to adopt Total Quality Management (TQM) are the best ways to achieve this goal. Libraries in Taiwan have been introducing these quality management systems recently, and hope to indeed improve their service quality. Training courses in TQM will be an effective way to integrate quality into all aspects of organizations. However, the courses are diversified and complicated. This thesis focus on which training courses are most effective to promote TQM in academic libraries and how to rate these courses. This study takes purposive sampling to choose objects. 26 librarians employed in 4 libraries obtained National Quality Award or had already adopted TQM are chosen. These sampling objects have worked in these libraries for more than one year, and participated physically in the operation of TQM. Two procedures are taken as following: 1. Six categories of contining education about introducing TQM in academic libraries are identified according literature review and analysis. 33 training courses about TQM in business and libraries are categorized in advance. 2. Semi-structured questionnaire was designed to find out what kind of training courses are more perfect to implement in academic libraries. 3. Using card sorting to rate the importance of these TQM training courses in academic libraries. The sampling objects are divided into 3 groups to discuss their needs for training courses, rate importance, and analysis the reason to their differences. A. The needs for all objects are: 1. Market and customer orientation and needs. 2. Quality value and conception promotion. 3. Problems discovery, solution, improvement, and prevention. 4. Development human resources and cooperation relationship within team. 5. Measurement and statistic related data for strategy reference. 6. Tools for quality management and improvement of procedures. B. The needs for the sampling objects of those libraries acquired National Quality Award are: 1. Market and customer orientation and needs. 2. Quality value and conception promotion. 3. Problems discovery, solution, improvement, and prevention. 3. Development human resources and cooperation relationship within team. 4. Tools for quality management and improvement of procedures. 5. Measurement and statistic related data for strategy reference. C. The needs for the sampling objects of those libraries not yet applying for National Quality Award are: 1. Market and customer orientation and needs. 2. Quality value and conception promotion. 3. Problems discovery, solution, improvement, and prevention. 4. Development human resources and cooperation relationship within team. 5. Tools for quality management and improvement of procedures. 6. Measurement and statistic related data for strategy reference. The findings to these differences above are: libraries acquired National Quality Award usually introduce TQM with their universities. They have implemented TQM for a long time, not only in the libraries themselves, but the whole universities. They need to consider how to mix their quality management together. Meanwhile, they need to work very hard to achieve the standards of National Quality Award and get peers'' identification. Therefore, their experiences lead them more familiar with TQM. Most libraries not yet applying National Quality Award just started to carry out TQM in a preliminary stage.
Vaughan, K. T. L. "Methods for journal collection evaluation in academic science libraries." 2001. http://ils.unc.edu/MSpapers/2697.pdf.
Full textNeerputh, Shirlene. "Developing guidelines for performance appraisal of subject librarians in KwaZulu-Natal academic libraries." Thesis, 2004. http://hdl.handle.net/10413/7788.
Full textThesis (M.I.S.)-University of KwaZulu-Natal, Pietermaritzburg, 2004.
Swanepoel, Marinus. "An information technology management model for academic information services." Thesis, 2012. http://hdl.handle.net/10210/6019.
Full textThe dependancy of academic information services on information technology is growing, particularly as information technology is the primary infrastructure of a digital library . This is compounded by the fast changing/developing nature of information technology and the trend towards digitisation. The changing nature of information technology contributes to the need to manage it. The focus of this thesis is on the management of information technology with specific reference to the changing nature of this resource. The problem addressed is: What is the most effective way (model) of managing changing information technology in academic information services and how can the disciplines of the management of change and the management of technology be used to find such a way? To solve this problem and to find a suitable model with which to manage information technology the management of change as well the management of technology was studied. In doing so 11 variables (which should be included in a management model) were distilled from the literature. Directors of academic information services in the South African tertiary sector were approached to rank the variables, an exercise that indicated the more important variables in the South African context. The ranking was as follows: Vision of the role of information technology in the enterprise Integrated strategic information technology and business plans of the enterprise Environmental scanning Available resources in the enterprise Centralised management responsibility Information technology standards and architecture Technological forecasting Market analysis The human aspect with reference to mankind's influence on and use of technology Evaluation of the information technology Risk assessment. Of these 11 variables, the first six were identified as key criteria. When existing information technology models were evaluated, these key criteria were used as the most important measures of effectiveness. However, attempts to find a suitable existing model that accommodates all six key criteria were unsuccessful. Equally, the effort to find a model which could be adapted to meet the criteria, was unproductive, though an effort was made to enhance the most promising model. In the process it has also been established that there are additional measures to which a successful model must comply. The development of a new model was embarked upon with success. The development of the model was done in two stages. The first effort was limited to the six key variables, while it was expanded in the second attempt to include all 11 variables. The model reflects both the relationships between the variables and the influences exerted between them. In designing a model for the management of information technology, it was discovered that the aim or goal of the model should be an integral part of the model. Integrating the goal resulted in clarity and contributed towards understanding the relationships and influences between the variables. In evaluating the model after completion, it was concluded that none of the 11 variables were unique or restricted to the tertiary sector or to South Africa. This conclusion is significant because it implies that the model can be applied as a general model for the management of information technology, irrespective of economic sector or geographic location.
Oosthuizen, Gerrida Jacoba. "Participative management in academic information services." Thesis, 2012. http://hdl.handle.net/10210/6481.
Full textEnterprises are in the midst of some revolutionary changes in how people are managed in work situations. The major premise underlying work-force management traditionally has been that efficiency can be achieved best by imposing management control over workers' behaviour. Today, in response to massive evidence that control-oriented management models can produce outcomes that subvert the interest of both enterprises and the people who work in them, a new work-force management model is appearing - that of participative management. The premise of the emerging model is that enterprises must elicit the commitment of their employees if they are to achieve a sustainable competitive advantage in contemporary markets. Rather than relying on a "retain and control" management, enterprises in the future will apply a "share and learn" management where they will heavily rely of member self-management in pursuing collective objectives. This study intends to stress the fact that employee potential needs to be mobilised by management and can only show up as performance when employees are given opportunity to contribute to decision-making with the minimum interference of management. This study calls for a transformation of leadership willing to empower staff to participate fully and freely in the creation of the future. The time has come to transform the way in which leaders work with and provide leadership to staff in academic information services. Leaders in academic information services need to realise that employee participation will enhance commitment and performance for both employees and management. A review of literature revealed that participative management is more than only a willingness to share influence - formal patterns of participation need to be truely implemented where employees have a right to contribute on all levels of decision-making. Participation is not an absolute term - there are various degrees of participation and types of involvement programmes to apply. Participative management is more complex than simply allowing employees to make some of the decisions. It involves formal programmes which need to be effectively implemented. The empirical survey which was done through a twenty-item questionnaire distributed to seven academic information services in Gauteng, revealed that participative management is applied at these institutions but more in low-level decisions. This indicated that participation is still limited and controlled by management and is not yet experienced as a right by employees. This study also clearly showed that self-regulation occurs most effectively through self-managed work-teams. These teams offer the highest degree of decision-making autonomy to all levels of staff and are a unique and viable alternative to traditional forms of work design in academic information services. Directors and leaders of modern academic information services need to encourage and facilitate self-regulation among employees of all levels. This will help to cope more effectively with future challenges of rapid change and technological complexity that now threaten efforts to create more responsive academic information services.
Porter, Exa Lynn. "Participative management and job satisfaction among community college librarians." 1994. http://books.google.com/books?id=PL7gAAAAMAAJ.
Full textEbenezer, Catherine. "User survey conducted at the Medical Library of the University of Limburg at Maastricht." 1993. http://hdl.handle.net/10150/105150.
Full textSchnell, Eric H., Timothy Cain, and Susan Kroll. "Academic Medical Libraries at the Crossroads: Managing Knowledge to Enhance Our Mission." 2005. http://hdl.handle.net/10150/106203.
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