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Journal articles on the topic 'Academic libraries Reference services Automation'

Author: Grafiati

Published: 4 June 2021

Last updated: 21 February 2023

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1

Nunekpeku, Paul. "Establishing clients’ satisfaction levels with automated library based services." Digital Library Perspectives 36, no. 1 (December 2, 2019): 8–20. http://dx.doi.org/10.1108/dlp-02-2019-0004.

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Purpose Library automation is required in academic libraries to meet the dynamic demands of clients. This study aims to investigate the level of clients’ satisfaction of Sam Jonah library automation. Design/methodology/approach The study utilized the descriptive research design by using an exploratory case study research method. A disproportionate stratified random sampling was used to select 322 respondents (undergraduates, postgraduates and lecturers/researchers) who consented to participate in the study. Questionnaire and informal interview were used for the data collection. Findings The st

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Lugya, Fredrick Kiwuwa. "User-friendly libraries for active teaching and learning." Information and Learning Science 119, no. 5/6 (May 14, 2018): 275–94. http://dx.doi.org/10.1108/ils-07-2017-0073.

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Purpose The purpose of this paper is to report the training of college librarians, academic and management staff, IT managers and students on how to organise, manage and use a user-friendly library. In Uganda, as in many countries, the problem is that school and/or college libraries are managed by librarians who may have good cataloguing and management skills, but who do not have the pedagogic skills and knowledge of the school curricula that are necessary for librarians to be able to guide and mentor both teachers and students or organise curriculum-related activities or facilitate research.

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Asid, Benhur Abdulaup. "Library Automation System of Academic Libraries: A Multicultural Paradigm." Fihris: Jurnal Ilmu Perpustakaan dan Informasi 15, no. 2 (December 28, 2020): 236. http://dx.doi.org/10.14421/fhrs.2020.152.236-262.

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This research was conceived to create a picture of the Library Automation System of Academic Libraries in Zamboanga City. The study was premised on null hypotheses which were tested at 0.05 level of significance. The quantitative research design employing descriptive survey method was used. In the selection of respondents, the systematic random sampling was also employed and the five (5) point likert-type questionnaire-checklist was utilized. The findings revealed that the extent of library automation system in terms of: Administration and Staffing: Facilities, and Services of the (3) three Hi

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Mack, Thura R. "Reference Services and Media in Academic Libraries." Reference Librarian 31, no. 65 (July 7, 1999): 29–38. http://dx.doi.org/10.1300/j120v31n65_04.

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Vogus, Brad. "Examining virtual reference services in academic libraries." Public Services Quarterly 16, no. 4 (October 1, 2020): 249–53. http://dx.doi.org/10.1080/15228959.2020.1818664.

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Bandyopadhyay, Aditi, and Mary Kate Boyd-Byrnes. "Is the need for mediated reference service in academic libraries fading away in the digital environment?" Reference Services Review 44, no. 4 (November 14, 2016): 596–626. http://dx.doi.org/10.1108/rsr-02-2016-0012.

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Purpose Academic libraries are experiencing numerous changes in their services due to high demands for digital resources and changes in users’ information needs and expectations. Many academic library users give preferences to Google, Google Scholar and other search engines on the internet when they search for information. As reference transactions are decreasing in many academic institutions, this paper aims to investigate the continuing need for mediated reference services in the technology-driven environment in academic libraries. Design/methodology/approach The authors have conducted a lit

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Huang, Samuel T. "Reference Services for Disabled Individuals in Academic Libraries." Reference Librarian 11, no. 25-26 (January 5, 1990): 527–39. http://dx.doi.org/10.1300/j120v11n25_26.

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Burke, Liz. "Models of reference services in Australian academic libraries." Journal of Librarianship and Information Science 40, no. 4 (December 2008): 269–86. http://dx.doi.org/10.1177/0961000608096716.

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Bain, Colin J., and Elizabeth Connor. "An Introduction To Reference Services In Academic Libraries." Australian Academic & Research Libraries 38, no. 4 (December 2007): 296. http://dx.doi.org/10.1080/00048623.2007.10721312.

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Cummings, Joel, Lara Cummings, and Linda Frederiksen. "User Preferences in Reference Services: Virtual Reference and Academic Libraries." portal: Libraries and the Academy 7, no. 1 (2007): 81–96. http://dx.doi.org/10.1353/pla.2007.0004.

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Haglund, Lotta, and David Herron. "Reference Services in Australian Academic Libraries are Becoming More Multifaceted." Evidence Based Library and Information Practice 4, no. 3 (September 21, 2009): 56. http://dx.doi.org/10.18438/b81905.

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A Review of: Burke, L. “Models of Reference Services in Australian Academic Libraries.” Journal of Librarianship and Information Science 40.4 (2008): 269-86.  Objective – To investigate the current organizational models for reference work in Australian academic libraries, and how these reference services are staffed.  Design – Mixed methods.  Setting – Academic universities in Australia.  Subjects – Forty Council of Australian University Librarians (CAUL) member libraries.  Methods – A literature study was undertaken to (1) find

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Rahayu, Maya Sri, and Asmendri Asmendri. "INLISLite dalam Manajemen Layanan Perpustakaan Sekolah." Journal on Education 5, no. 2 (January 18, 2023): 3193–203. http://dx.doi.org/10.31004/joe.v5i2.985.

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The management of special services in school libraries in general aims to provide smoothness to the learning process and to meet the needs of learners for learning reference sources. In order for the purpose of learning and education in schools to be achieved, the library plays an important role in supporting the implementation of learning to take place successfully. Library management must be planned, organized, and controlled so that library functions can be utilized optimally by providing excellent service to its users. The forms of services in the library are circulation services, referenc

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Si, Li, Wenming Xing, Xiaozhe Zhuang, Xiaoqin Hua, and Limei Zhou. "Investigation and analysis of research data services in university libraries." Electronic Library 33, no. 3 (June 1, 2015): 417–49. http://dx.doi.org/10.1108/el-07-2013-0130.

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Purpose – This paper aims to find the current situation of research data services by academic libraries and summarize some strategies for university libraries to reference. Recent years have seen an increasing number of university libraries extended their traditional roles and provided research data services. Design/methodology/approach – This paper selected 87 libraries of the top 100 universities listed in the World’s Best Universities released by the USA News in October 2012 as samples and conducted a Web site investigation to check if there were any research data services provided. In addi

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Chowdhury, Gobinda, and Simone Margariti. "Digital reference services: a snapshot of the current practices in Scottish libraries." Library Review 53, no. 1 (January 1, 2004): 50–60. http://dx.doi.org/10.1108/00242530410514793.

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Discusses the current practices followed by some major libraries in Scotland for providing digital reference services (DRS). Refers to the DRSs provided by three academic libraries, namely Glasgow University Library, the University of Strathclyde Library, and Glasgow Caledonian University Library, and two other premier libraries in Scotland, the Mitchell Library in Glasgow and the National Library of Scotland in Edinburgh. Concludes that digital reference services are effective forms of service delivery in Scotland’s academic, national and public libraries, but that their full potential has no

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Howlett, Alisa. "Blind User Experiences of US Academic Libraries can be Improved by More Proactive Reference Service Delivery." Evidence Based Library and Information Practice 14, no. 2 (June 13, 2019): 125–27. http://dx.doi.org/10.18438/eblip29565.

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A Review of: Mulliken, A. (2017). There is nothing inherently mysterious about assistive technology: A qualitative study about blind user experiences in US academic libraries. Reference & User Services Quarterly, 57(2), 115-126. https://doi.org/10.5860/rusq.57.2.6528  Abstract Objective – To explore blind users’ experiences with academic libraries. Design – Qualitative questionnaire. Setting – Academic libraries within the United States of America. Subjects – 18 individuals who are legally blind, have experience relying on a screen reader to access the i

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Alexander, Stephanie, and Diana K. Wakimoto. "Exploration of reference models in a public university system." Reference Services Review 47, no. 1 (February 11, 2019): 21–36. http://dx.doi.org/10.1108/rsr-08-2018-0062.

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Purpose This study aims to investigate the reference and public service models used at academic libraries in the California State University system. Design/methodology/approach This exploratory study used a qualitative mixed methods design with an online survey and follow-up interviews with public services librarians. Findings The majority of the libraries in this study continue to use a traditional reference model with a physical desk staffed by librarians. Some libraries have moved to tiered or on-call reference using students and staff to triage patron questions. The majority of libraries’

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Harris, Sasekea. "Distinctive services in academic librarianship." New Library World 117, no. 9/10 (October 10, 2016): 596–625. http://dx.doi.org/10.1108/nlw-05-2016-0036.

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Purpose Collection content is no longer the primary distinctive signifier of excellence in the present libraries. In an information market where technology has increased access to content, thereby providing resources at one’s fingertips, the provision of services is increasingly becoming a distinctive signifier of excellence and quality. In such an open/service-oriented marketplace, what are the services that are signifiers of excellence and consequently distinguish a library? This paper aims to review select literature within the USA to identify the services that are signifiers of excellence

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Hughes, Annie M. "Adherence to RUSA’s Guidelines for Virtual Reference Services is Below Expected in Academic Libraries." Evidence Based Library and Information Practice 5, no. 4 (December 17, 2010): 105. http://dx.doi.org/10.18438/b8jp6w.

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Objective – To evaluate the quality of academic libraries’ virtual reference services and measure compliance to the Reference & User Services Association’s (RUSA’s) Guidelines for Virtual Reference & User Services.  Design – Qualitative research study evaluating virtual reference chat sessions using RUSA’s Guidelines for Virtual Reference & User Services.  Setting – Virtual reference environments in public academic libraries in the United States.  Subjects – Twenty virtual reference providers from public academic libraries.  Methods –

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Liu, Guoying. "Chinese Academic Library Services: A Web Survey." International Journal of Librarianship 1, no. 1 (December 12, 2016): 38. http://dx.doi.org/10.23974/ijol.2016.vol1.1.14.

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Chinese students form a significant population on Canadian university campuses. Literature indicates that these students face various challenges when using library services to meet their information needs. Canadian academic libraries need to better understand this group’s previous library experiences in China to help them address these challenges. A survey was conducted on the main library websites of all thirty- nine Chinese universities of the Project 985, a project initiated by Chinese government to found world class universities in China. It reveals that certain services reported as challe

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Crawford, Gregory A. "A Conjoint Analysis of Reference Services in Academic Libraries (Research Note)." College & Research Libraries 55, no. 3 (May 1, 1994): 257–67. http://dx.doi.org/10.5860/crl_55_03_257.

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Abdoulaye, Kaba, and Shaheen Majid. "Use of the Internet for reference services in Malaysian academic libraries." Online Information Review 24, no. 5 (October 2000): 381–89. http://dx.doi.org/10.1108/14684520010357338.

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Kadir Wan Dollah, Wan Ab, and Diljit Singh. "Determining the Effectiveness of Digital Reference Services in Malaysian Academic Libraries." Reference Librarian 51, no. 4 (October 4, 2010): 329–54. http://dx.doi.org/10.1080/02763877.2010.501427.

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Mitchell, Nicole. "The Changing Role of Reference Services in Academic Health Sciences Libraries." Public Services Quarterly 3, no. 3-4 (March 30, 2008): 235–37. http://dx.doi.org/10.1080/15228950802110866.

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Meert, Deborah L., and Lisa M. Given. "Measuring Quality in Chat Reference Consortia: A Comparative Analysis of Responses to Users’ Queries." College & Research Libraries 70, no. 1 (January 1, 2009): 71–84. http://dx.doi.org/10.5860/0700071.

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Academic libraries have experienced growing demand for 24/7 access to resources and services. Despite the challenges and costs of chat reference service and consortia, many libraries are finding the demand for these services worth the cost. One key challenge is providing and measuring quality of service, particularly in a consortia setting. This study explores the quality of service provided in one academic library participating in a 24/7 chat reference consortium, by assessing transcripts of chat sessions using in-house reference quality standards. Findings point to both similarities and diff

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Ahenkorah-Marfo, Michael, and Harry Akussah. "Changing the face of reference and user services." Reference Services Review 44, no. 3 (August 8, 2016): 219–36. http://dx.doi.org/10.1108/rsr-01-2016-0001.

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Purpose Social media allows collaboration, participation and sharing in libraries with users. The purpose of this study is to examine the response of academic librarians in Ghana to the use of social media in reference and user services. Design/methodology/approach It is a quantitative study that used the Likert type of questionnaire in soliciting the views of academic librarians from six public and private universities in Ghana on their knowledge and use of social media in providing reference and user services. Findings The findings of the study indicate that majority of academic librarians a

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Zucca, Joe. "Business Intelligence Infrastructure for Academic Libraries." Evidence Based Library and Information Practice 8, no. 2 (June 11, 2013): 172. http://dx.doi.org/10.18438/b83g75.

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Objective – To describe the rationale for and development of MetriDoc, an information technology infrastructure that facilitates the collection, transport, and use of library activity data.  Methods – With the help of the Institute for Museum and Library Services, the University of Pennsylvania Libraries have been working on creating a decision support system for library activity data. MetriDoc is a means of “lighting up” an array of data sources to build a comprehensive repository of quantitative information about services and user behavior. A data source can be a database, text f

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Uutoni, Wilhelm. "Providing digital reference services: a Namibian case study." Information and Learning Science 119, no. 5/6 (May 14, 2018): 342–56. http://dx.doi.org/10.1108/ils-11-2017-0122.

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Purpose The purpose of this study was to evaluate digital reference services at the Namibia University of Science and Technology (NUST) and the University of Namibia (UNAM) library. Two aspects were evaluated, namely, “resources” and “elements of the general digital reference model”. Design/methodology/approach This study adopted a descriptive case study approach and used qualitative research methods, which comprised interviews and an observation checklist. The population consisted of librarians working at NUST and UNAM Library. Findings The research findings showed that these libraries used t

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Rahmi, Lailatur, and Rika Jufriazia Manita. "PEMANFAATAN LAYANAN REFERENSI DI UPT PERPUSTAKAAN IAIN BATUSANGKAR." Alfuad: Jurnal Sosial Keagamaan 4, no. 2 (December 15, 2020): 62. http://dx.doi.org/10.31958/jsk.v4i2.2445.

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University libraries exist to support the teaching , learning and research needs of their institution. This is done by providing the latest information sources for the academic community as university library users. This mission can be achieved well through effective and periodic marketing of information and library services, one of which is through reference services. This article discusses the use of reference and information services in supporting distance learning as one of the impacts of the spread of the Covid 19 outbreak (current situation and the way forward). The research method is qu

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Y. Antunez, Marilia, Sarah E. Toevs, and Melissa A. Gains. "Rejuvenating aging studies in academic libraries." Collection Building 33, no. 1 (December 20, 2013): 2–10. http://dx.doi.org/10.1108/cb-09-2013-0034.

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Purpose – The aim of this paper is to identify resources essential gerontology (aging studies) resources and liaison strategies that provide guidance for academic librarians working with faculty and students in this highly interdisciplinary field. Design/methodology/approach – A convenience sample of gerontology faculty was surveyed to identify important materials, including preferred journals, databases, reference books, and sources of grey literature for gerontology research and teaching. Gerontology faculty information seeking behaviors, including faculty-librarian partnership, were also ex

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Massis, Bruce. "Academic libraries break down silos." Information and Learning Science 119, no. 1/2 (January 8, 2018): 135–38. http://dx.doi.org/10.1108/ils-11-2017-0111.

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Purpose The purpose of this paper is to illustrate examples of the manner by which the academic library breaks down the silos on a college campus. Design/methodology/approach Literature review and commentary on this topic have been addressed by professionals, researchers and practitioners. Findings On a college campus, the value and impact of the academic library is today more than that of the standard model of libraries in which reference librarians offer available appropriate academic resources; but, the academic library is a place where the teaching and learning model of the standard model

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Robbins, Kathryn, and Kathleen Daniels. "Benchmarking Reference Desk Service in Academic Health Science Libraries: A Preliminary Survey." College & Research Libraries 62, no. 4 (July 1, 2001): 348–53. http://dx.doi.org/10.5860/crl.62.4.348.

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This preliminary study was designed to benchmark patron perceptions of reference desk services at academic health science libraries, using a standard questionnaire. Patron responses were compared to determine the library that provided the highest-quality service overall and along five service dimensions. All libraries were rated very favorably by those surveyed, but none rated significantly higher than the others except in facility appearance. Because the study revealed no other service quality differences, the results could not be used to improve services at any single library. However, the p

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Graveline, Laura. "Book Review: Providing Reference Services: A Practical Guide for Librarians." Reference & User Services Quarterly 57, no. 3 (March 16, 2018): 220. http://dx.doi.org/10.5860/rusq.57.3.6615.

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Providing Reference Services is number 32 in the Practical Guides for Libraries series. Beginning with a brief history of library reference service and a discussion of library stereotypes, the authors quickly move on to identifying criteria for building and maintaining a reference collection, as well as key points to consider when providing reference service, with particular emphasis on the reference interview. The authors note the need to incorporate emotional intelligence into reference work. Emotional intelligence is a topic that has recently garnered increasing interest in the business wor

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Serrano Vicente, Rocío. "Academic Libraries and Learning Support in the Electronic Environment." Estudios sobre Educación 7 (May 17, 2018): 33–44. http://dx.doi.org/10.15581/004.7.25602.

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Learning and teaching techniques are changing in the new electronic environment. Students are asked to gather information from different sources, most of them in electronic formats. Libraries have to adapt their buildings and services to meet their users needs continuously. Amongst the means librarians have included to support learning are electronic based information and learning resources, a better provision of IT technologies, working environments for different types of learning, digital reference services, information literacy skills and the possibility of accessing all these facilities, r

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Duffus, Orolando. "Assessing UNC-Greensboro’s Reference Interns Program: Enhancing the employability of LIS students." College & Research Libraries News 78, no. 5 (May 11, 2017): 259. http://dx.doi.org/10.5860/crln.78.5.259.

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For decades libraries have been highly dependent on student interns to provide reference and other library services. In recent years, the roles and responsibilities of reference librarians have undergone significant changes. With the emergence of technology and development of virtual communication channels, reference service is no longer limited to a single physical space. In many academic libraries, the reference desk is either staffed by highly trained paraprofessionals or by student workers. In other instances, the reference desk has been dissolved or merged with other service points such a

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Li, Ping. "Effect of Distance Education on Reference and Instructional Services in Academic Libraries." Internet Reference Services Quarterly 18, no. 1 (January 2013): 77–96. http://dx.doi.org/10.1080/10875301.2013.804018.

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Tahil, Shernahar K. "Library Automation: An Emerging Technology for State University and Colleges in Sulu Province." Natural Sciences Engineering and Technology Journal 2, no. 1 (September 27, 2021): 87–91. http://dx.doi.org/10.37275/nasetjournal.v2i1.16.

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The importance of this research leads to the emerging technologies of libraries. The library is one of the most important places in any academic institution and remains the primary source of information for students, teachers, and many others. The researcher aims to suggest an option for the state university and colleges in the Province of Sulu on the technological advancement in the managing library. The breakthrough of technologies can help the library in various ways. Libraries need to adopt new technology that will allow them to operate and function efficiently and effectively, increasing

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Nur Qomariyah, Astutik, and Rusdiyah Ciptaning Dwi Kusuma. "Analysis of E-mail Transactions in Virtual Reference Services." Record and Library Journal 1, no. 2 (January 2, 2018): 105. http://dx.doi.org/10.20473/rlj.v1-i2.2015.105-119.

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Today, the use of traditional reference desk in the academic libraries has been rarely used, thus expanding or even move to a virtual reference service. A minimum level of virtual reference services are provided in the academic library is currently in general is the electronic mail (e-mail). One of the academic library specifically provide virtual reference services via e-mail is a Petra Christian University (PCU) Library (refdesk@petra.ac.id.). In such services librarians provide assistance to users in finding information and answer questions. This study aimed to analyze the transaction refer

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Ocholla, Dennis N., and Lyudmila Ocholla. "Readiness of academic libraries in South Africa to research, teaching and learning support in the Fourth Industrial Revolution." Library Management 41, no. 6/7 (July 3, 2020): 355–68. http://dx.doi.org/10.1108/lm-04-2020-0067.

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PurposeIn this paper, we refer to the World Economic Forum in Davos, Switzerland, in 2016, where the concept of the Fourth Industrial Revolution (4IR) was coined by Klaus Schwab, with the reference that it would be building on “the Third, the digital revolution” and would be “characterized by a fusion of technologies that is blurring the lines between the physical, digital, and biological spheres”. While acknowledging that the 4IR will impact on everything, everywhere, including research and libraries, we conceptualize 4IR, and we compare current academic library services/trends in South Afric

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Ilori Maria, E., S. Shutti Bolaji, Amusa Oyintola Isiaka, A. Abdullahi Mostura, and V. Oluwafemi Segun. "Evaluation of Public Services by its Users of an Academic Library, Lagos State University (LASU), Ojo, Nigeria." Indian Journal of Information Sources and Services 11, no. 1 (May 19, 2021): 41–46. http://dx.doi.org/10.51983/ijiss-2021.11.1.2653.

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Academic libraries focus on meeting their users’ expectations through the provision of resources and services necessary for their intensification and improvement. Academic libraries engage in evaluation of their services by users for service improvements. Evaluation in academic libraries refers to a set of methods, skills and tools employed to unearth how users perceive their products and services before, during and after users’ interactions with them. This study investigates users’ evaluation of public services of the library in Lagos State University (LASU), Ojo. The researchers adopted a su

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Wakimoto, Diana K. "Academic Library Websites Show Heavy Use of Web 2.0 Applications." Evidence Based Library and Information Practice 9, no. 4 (December 5, 2014): 67. http://dx.doi.org/10.18438/b8x61k.

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A Review of: Boateng, F., & Liu, Y. Q. (2014). Web 2.0 applications’ usage and trends in top US academic libraries. Library Hi Tech, 32(1), 120-138. doi:10.1108/LHT-07-2013-0093  Abstract  Objective – To explore Web 2.0 application use in academic libraries through determining: Web 2.0 applications used, the purpose of using these applications, and how the use of Web 2.0 is changing.  Design – Exploratory survey of academic library websites using content analysis of websites, blogs, and social networking service platforms.  Setting – We

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Mahraj, Katy. "Reference Services Review: content analysis, 2006‐2011." Reference Services Review 40, no. 2 (May 11, 2012): 182–98. http://dx.doi.org/10.1108/00907321211228237.

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PurposeThe purpose of this paper is to present a retrospective analysis of the content published in Reference Services Review from 2006 through 2011.Design/methodology/approachThe author manually reviewed the content of all journal issues from 2006 through 2011 using the Emerald web site. The information reviewed was number of articles per issue; author affiliations; article format; and article titles, abstracts, and keywords. The type, size, and location of author institutions were confirmed using institutions' official web sites as necessary.FindingsThe paper finds that Reference Services Re

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Udofot, Columbus, and Manasseh Tyungu Sambe. "Library public relations practice management: Challenges for academic library public relations practitioners in Nigeria." Library and Information Perspectives and Research 3, no. 2 (2021): 64–73. http://dx.doi.org/10.47524/lipr.v3i2.65.

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The interdependency among academic library publics that has become a necessity has ushered in accelerated demand for quality library resources and services. It therefore behooves on academic libraries that want to remain relevant to encourage effective and efficient library public relations practice management. This paper therefore explores library public relations practice management with particular reference to challenges for academic library public relations practitioners in Nigeria. To achieve this, the paper identified, reviewed and analyzed major concepts and looked at the purpose of lib

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Khan, Rubia, Arif Khan, Sidra Malik, and Haroon Idrees. "Virtual Reference Services through Web Search Engines: Study of Academic Libraries in Pakistan." Publications 5, no. 2 (March 29, 2017): 6. http://dx.doi.org/10.3390/publications5020006.

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Ramos, Marian S., and Christine M. Abrigo. "Reference 2.0 in action: an evaluation of the digital reference services in selected Philippine academic libraries." Library Hi Tech News 29, no. 1 (March 2, 2012): 8–20. http://dx.doi.org/10.1108/07419051211223426.

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Wilson, Daniel Earl. "Web content and design trends of Alabama academic libraries." Electronic Library 33, no. 1 (February 2, 2015): 88–102. http://dx.doi.org/10.1108/el-05-2013-0100.

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Purpose – This paper aims to evaluate the website content of Alabama academic libraries to examine their services, content and compliance with design and accessibility standards. Design/methodology/approach – A content analysis was conducted on 24 academic library websites discovered through Jeanne Burke’s Higher Education Directory and the Alabama Colleges directory website. All data were collected within a month. Findings – Study data revealed that while academic libraries are offering more online services, many continue to lack certain services or fail to implement basic web design and acce

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Edom, Eunice Uchechi, and Christiana C. Ihim. "Impacts and Challenges of ICT on Service Delivery in Academic Libraries." Advances in Multidisciplinary and scientific Research Journal Publication 10, no. 1 (January 30, 2021): 13–20. http://dx.doi.org/10.22624/aims/maths/v10n2p2.

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This research focuses on the impact and challenges of ICT on the services delivery in academic libraries. Respondents were randomly selected among the librarians and library officers. The research adopted a survey research design to investigate a population of 119 staff drawn from the academic libraries. A structured questionnaire was used to collect data. Data gathered were presented in tables and analyzed using mean value and percentages. The results show that majority of the service delivery in the library such as Selective Dissemination of Information and Current Awareness Services, refere

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Ponelis, Shana Rachel, and Philliam Adoma. "Diffusion of open source integrated library systems in academic libraries in Africa." Library Management 39, no. 6-7 (August 13, 2018): 430–48. http://dx.doi.org/10.1108/lm-05-2017-0052.

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Purpose Libraries globally automate their operations and services using integrated library systems (ILS) to increase operational efficiency and meet the ever-evolving demands of their users. Open source ILS (OS ILS) has become more popular globally. The purpose of this paper is to better understand the diffusion of OS ILS in academic libraries in Uganda. Design/methodology/approach Rogers’ diffusion of innovation (DoI) supplemented by the fit-viability theory was used as a theoretical framework. A questionnaire was developed based on extant literature and distributed electronically to represen

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Duan, Xiaojie. "Know Your International User behind the Screen: A Conversation among Chinese Students and Librarians Regarding Virtual Reference Services (VRS)." International Journal of Librarianship 4, no. 2 (December 29, 2019): 34. http://dx.doi.org/10.23974/ijol.2019.vol4.2.134.

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Librarians need feedback from users to improve library services. On the other hand, users need assistance from librarians in order to gain a better understanding of library services. This paper focuses on how Chinese students use U.S. academic libraries’ virtual reference services (VRS), and how academic librarians use VRS. By collecting data from Chinese students and librarians, this paper hopes to create a better understanding of these two factors in order to improve VRS.

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Johnson, Kristin, and Kathleen Carlisle Fountain. "Laying a Foundation for Comparing Departmental Structures between Reference and Instructional Services: Analysis of a Nationwide Survey." College & Research Libraries 63, no. 3 (May 1, 2002): 275–87. http://dx.doi.org/10.5860/crl.63.3.275.

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Public services librarians in academe juggle multiple duties, with reference and instruction being the two most common and visible. A survey of midsized academic libraries measured the departmental relationship between librarians who provide reference services and librarians who provide instruction services. Results indicate that services are generally organized in one department and instruction coordinators are prevalent. Regardless of departmental structure, reference and instruction librarians have similar jobs; they nearly all teach classes and work at the reference desk. Summarization of

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Wałek, Anna. "Przyszłość bibliotek i biblioteki przyszłości, czyli trendy kształtujące innowacyjne usługi biblioteczno-informacyjne w bibliotekach akademickich." Studia o Książce i Informacji (dawniej: Bibliotekoznawstwo) 36 (July 5, 2018): 225–38. http://dx.doi.org/10.19195/2300-7729.36.12.

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The future of libraries and the libraries of the future — new trends shaping innovative library and information services in academic librariesThe development of libraries and their services depends on technological development, the users’ needs and socioeconomic conditions. Innovative libraries as the pioneers in implementing cutting-edge solutions lead the way in showing the direction of changes. The innovations implemented by libraries are aresponse to global trends, changing needs and users’ expectations. The article presents an overview of factors and phenomena which inspire libraries to u

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