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Relevant bibliographies by topics / Academic libraries – Reference services – Botswana

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Academic literature on the topic 'Academic libraries – Reference services – Botswana'

Author: Grafiati

Published: 4 June 2021

Last updated: 11 February 2022

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Journal articles on the topic "Academic libraries – Reference services – Botswana"

1

Mack, Thura R. "Reference Services and Media in Academic Libraries." Reference Librarian 31, no. 65 (1999): 29–38. http://dx.doi.org/10.1300/j120v31n65_04.

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Vogus, Brad. "Examining virtual reference services in academic libraries." Public Services Quarterly 16, no. 4 (2020): 249–53. http://dx.doi.org/10.1080/15228959.2020.1818664.

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Bandyopadhyay, Aditi, and Mary Kate Boyd-Byrnes. "Is the need for mediated reference service in academic libraries fading away in the digital environment?" Reference Services Review 44, no. 4 (2016): 596–626. http://dx.doi.org/10.1108/rsr-02-2016-0012.

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Purpose Academic libraries are experiencing numerous changes in their services due to high demands for digital resources and changes in users’ information needs and expectations. Many academic library users give preferences to Google, Google Scholar and other search engines on the internet when they search for information. As reference transactions are decreasing in many academic institutions, this paper aims to investigate the continuing need for mediated reference services in the technology-driven environment in academic libraries. Design/methodology/approach The authors have conducted a lit

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Cummings, Joel, Lara Cummings, and Linda Frederiksen. "User Preferences in Reference Services: Virtual Reference and Academic Libraries." portal: Libraries and the Academy 7, no. 1 (2007): 81–96. http://dx.doi.org/10.1353/pla.2007.0004.

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Huang, Samuel T. "Reference Services for Disabled Individuals in Academic Libraries." Reference Librarian 11, no. 25-26 (1990): 527–39. http://dx.doi.org/10.1300/j120v11n25_26.

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Burke, Liz. "Models of reference services in Australian academic libraries." Journal of Librarianship and Information Science 40, no. 4 (2008): 269–86. http://dx.doi.org/10.1177/0961000608096716.

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Bain, Colin J., and Elizabeth Connor. "An Introduction To Reference Services In Academic Libraries." Australian Academic & Research Libraries 38, no. 4 (2007): 296. http://dx.doi.org/10.1080/00048623.2007.10721312.

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Haglund, Lotta, and David Herron. "Reference Services in Australian Academic Libraries are Becoming More Multifaceted." Evidence Based Library and Information Practice 4, no. 3 (2009): 56. http://dx.doi.org/10.18438/b81905.

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A Review of: Burke, L. “Models of Reference Services in Australian Academic Libraries.” Journal of Librarianship and Information Science 40.4 (2008): 269-86.  Objective – To investigate the current organizational models for reference work in Australian academic libraries, and how these reference services are staffed.  Design – Mixed methods.  Setting – Academic universities in Australia.  Subjects – Forty Council of Australian University Librarians (CAUL) member libraries.  Methods – A literature study was undertaken to (1) find

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Si, Li, Wenming Xing, Xiaozhe Zhuang, Xiaoqin Hua, and Limei Zhou. "Investigation and analysis of research data services in university libraries." Electronic Library 33, no. 3 (2015): 417–49. http://dx.doi.org/10.1108/el-07-2013-0130.

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Purpose – This paper aims to find the current situation of research data services by academic libraries and summarize some strategies for university libraries to reference. Recent years have seen an increasing number of university libraries extended their traditional roles and provided research data services. Design/methodology/approach – This paper selected 87 libraries of the top 100 universities listed in the World’s Best Universities released by the USA News in October 2012 as samples and conducted a Web site investigation to check if there were any research data services provided. In addi

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Chowdhury, Gobinda, and Simone Margariti. "Digital reference services: a snapshot of the current practices in Scottish libraries." Library Review 53, no. 1 (2004): 50–60. http://dx.doi.org/10.1108/00242530410514793.

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Discusses the current practices followed by some major libraries in Scotland for providing digital reference services (DRS). Refers to the DRSs provided by three academic libraries, namely Glasgow University Library, the University of Strathclyde Library, and Glasgow Caledonian University Library, and two other premier libraries in Scotland, the Mitchell Library in Glasgow and the National Library of Scotland in Edinburgh. Concludes that digital reference services are effective forms of service delivery in Scotland’s academic, national and public libraries, but that their full potential has no

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Dissertations / Theses on the topic "Academic libraries – Reference services – Botswana"

1

Mon, Lorri M. "User perceptions of digital reference services /." Thesis, Connect to this title online; UW restricted, 2006. http://hdl.handle.net/1773/7177.

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Russell, John. "Wikis and Collaborative Reference Services." Association of College and Research Libraries, 2008. http://hdl.handle.net/10150/106433.

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Librarians have long been concerned with connecting researchers with information, typically (but by no means exclusively) by means of face-to-face contact at a reference desk. With the advent of the Internet and the proliferation of online resources and services, librarians have used Web-based resources to add an asynchronic dimension to traditional synchronic reference services. One of the new Web-based technologies that has been discussed by librarians in the past few years is the wiki. Librarians have been using wikis for a variety of purposes, including research guides, knowledge-bases, an

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Elinashe, Uutoni Wilhelm. "Evaluation of digital reference services in academic libraries in Namibia." Thesis, Högskolan i Borås, Institutionen Biblioteks- och informationsvetenskap / Bibliotekshögskolan, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-17833.

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Launching of digital reference services by academic libraries is on the increase. Libraries are exploring new ways of expanding their services by interacting with users and responding to user inquiries via the Internet, especially students enrolled on the distance mode of studying. The purpose of this study was to evaluate digital reference services at the Polytechnic of Namibia library and the University of Namibia library. Two aspects were evaluated, namely, ‘Resources’ and ‘elements of the general digital reference model’. This study was a summative evaluation study in which semi-structured

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Shachaf, Pnina, and Sarah Horowitz. "Are virtual reference services color blind?" Elsevier, 2006. http://hdl.handle.net/10150/106524.

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This study reports an experiment that examines whether librarians provide equitable virtual reference services to diverse user groups. The relative absence of social cues in the virtual environment may mean greater equality of services though at the same time greater inequalities may arise as librarians can become less self-aware online. Findings indicate that the quality of service librarians provide to African Americans and Arabs is lower than the quality of service they provide to Caucasian, Hispanic, Asian, and Jewish students. This study adds to the knowledge of subjective bias in the vir

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Rieh, Soo Young. "Changing reference service environment: A review of perspectives from managers, librarians, and users." Elsevier B.V, 1999. http://hdl.handle.net/10150/105385.

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This is a preprint of an article published in the Journal of Academic Librarianship 25(3), pp. 178-186. This article reviews the literature on academic library reference service, and examines changes in the traditional reference desk model. Based on the review from the perspectives of managers, librarians, and users, new research directions are proposed in which usersâ information-search processes and librariansâ intervention in reference service are integrated.

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Wan, Dollah Wan A. Kadir. "Digital reference services in selected public academic libraries in Malaysia: A case study." School of Communication & Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/106202.

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Reference service is one of the library’s primary services besides acquisitions, classification, cataloguing and physical planning. This service provides personalized assistance to library users in accessing and using suitable information resources to meet their needs. This research progress paper attempts to identify the status of digital reference services (DRS) in four public university libraries in Malaysia. In this study, the researcher attempts to identify usage of both traditional and digital reference services, user awareness of DRS, user satisfaction, and need for DRS. Two different s

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Sobel, Karen D. "Promotion of Library Reference Services to First-Year Undergraduate Students." Thesis, School of Information and Library Science, 2007. http://hdl.handle.net/1901/441.

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This study describes a survey of 237 first-year undergraduate students conducted at the University of North Carolina at Chapel Hill. Through this study, the researcher aimed to fill in gaps in librarians’ knowledge about first-year students’ awareness of reference services, and students’ preferred modes of communication with librarians. The results show significant positive relationships between librarians’ verbal promotion of reference services and students’ tendency to ask reference questions in person.

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Taha, Ahmed. "Streamline e-information service for virtual users: A quality function deployment (QFD) approach." School of Communication & Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/106053.

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Migration from the traditional to web-based library paradigm is usually accompanied by remodelling of many library core activities particularly those associated with user-centred services. In this capacity of the web-based service paradigm, many academic libraries have established networked environments within which many virtual-user communities are forming and growing. Understanding the virtual user's needs in these communities has become the first priority of networked libraries for designing, running and managing effective virtual reference services to meet the increasing expectations of th

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Evans, Paul. "A multimedia system to instruct novice users of online library catalogues." View thesis, 1996. http://library.nepean.uws.edu.au/about/staff/thesis.html.

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Simons, Kevin J. "The Work Process of Research Librarians: Implementation of the Abstraction-Decomposition Space." Connect to this document online, 2005. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=miami1113847496.

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Thesis (Ph.D.)--Miami University, Dept. of Psychology, 2005.<br>Title from second page of PDF document. Document formatted into pages; contains [2], vi, 72, [22] p. : ill. Includes bibliographical references (p. 35-37).

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Books on the topic "Academic libraries – Reference services – Botswana"

1

Batt, Fred. Academic library reference services. ERIC, 1987.

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Watson, Paula D. Reference services in academic research libraries. Reference and Adult Services Division, American Library Association, 1986.

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3

Dollah, Ab Kadir Wan. Digital reference services in academic libraries. University of Malaya Press, 2012.

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Rethinking Reference Institute (1993 Mar. 12-14 Berkeley, Calif.). Rethinking reference in academic libraries. Library Solutions Institute, 1993.

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5

System, Suburban Library. SLS minimum reference standards for academic libraries. Suburban Library System, 1988.

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Grandi, Marcia Elisa Garcia de and Sampaio Maria Imaculada Cardoso, eds. Indicadores de qualidade para o serviço de referência: Uma proposta de aplicação às bibliotecas do SIBI-USP. Universidade de São Paulo, Faculdade de Filosofia, Letras e Ciências Humanas, Serviço de Biblioteca e Documentação, 2001.

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7

Gorman, Kathleen. Performance evaluation in reference services in ARL libraries. Office of Management Studies, Association of Research Libraries, 1987.

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Gao xiao tu shu guan du zhe fu wu xin tan. Anhui da xue chu ban she, 2009.

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9

Whitlatch, Jo Bell. The role of the academic reference librarian. Greenwood Press, 1990.

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10

Canadian Library Association. Information Services Co-ordinating Group. Report on reference/information service policies survey. Information Services Co-ordinating Group, 1988.

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Book chapters on the topic "Academic libraries – Reference services – Botswana"

1

Emmick, Nancy J. "Nonprofessionals on Reference Desks in Academic Libraries." In Conflicts in Reference Services. Routledge, 2019. http://dx.doi.org/10.4324/9780429354373-16.

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Voigt, Kathleen J. "Computer Search Services and Information Brokering in Academic Libraries." In Information Brokers and Reference Services. Routledge, 2019. http://dx.doi.org/10.4324/9780429353291-2.

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Caren, Loretta, and Arleen Somerville. "Issues Facing Private Academic Libraries Considering Fee-Based Programs." In Information Brokers and Reference Services. Routledge, 2019. http://dx.doi.org/10.4324/9780429353291-3.

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Wan Dollah, Wan Ab Kadir, and Diljit Singh. "Reference Services in Digital Environment." In Handbook of Research on Digital Libraries. IGI Global, 2009. http://dx.doi.org/10.4018/978-1-59904-879-6.ch042.

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Information and communication technologies have been used to assist in various functions of library and information units. Digital reference services that is becoming widely available especially in academic libraries and public libraries around the world provide assistance to remote users especially through e-mail format. This chapter clarifies the concept, format and background of digital reference services. It also focuses on issues, trends and challenges in digital reference services, besides discussing on technological developments in digital reference services. The benefits and limitations of the services are also highlighted in this chapter.

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Stinson, Malone B., and Alva W. Stewart. "A Comparison of Public Policy Reference Inquiries in Two Academic Libraries." In Reference Services and Public Policy. Routledge, 2019. http://dx.doi.org/10.4324/9780429353383-12.

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"Meeting Changing Information Needs of Illinois Firefighters: Analysis of Queries Received from Outreach Reference Service." In Outreach Services in Academic and Special Libraries. Routledge, 2013. http://dx.doi.org/10.4324/9780203725719-8.

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McNeal, Michele, and David Newyear. "Chatbots." In Robots in Academic Libraries. IGI Global, 2013. http://dx.doi.org/10.4018/978-1-4666-3938-6.ch006.

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The authors discuss their experience with using artificial intelligence and chatbots to enhance their existing web sites and information services in public library settings. The chapter describes their budget driven motivations for embarking on this project and outlines the development and implementation of the bots in their library settings. They show how the bots are positioned to enhance existing services and describe the various reactions to the bots from their patron base, and staff. Different implementations of the bots are highlighted (text only, animated talking avatar, mobile site, desktop help icon) as well as the differing levels of complexity of these different implementations. They address the oft posed question “Does AI spell the end of Reference?” and describe the InfoTabby code sharing project.

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DuBois, Henry, and Lesley Farmer. "Technology impact on reference and information services staffing." In The Human Side of Reference and Information Services in Academic Libraries. Elsevier, 2007. http://dx.doi.org/10.1016/b978-1-84334-257-1.50002-4.

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Farmer, Lesley. "Technology impact on evaluating reference and information services." In The Human Side of Reference and Information Services in Academic Libraries. Elsevier, 2007. http://dx.doi.org/10.1016/b978-1-84334-257-1.50007-3.

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Sluss, Sara, and Lesley Farmer. "Technology impact on reference resources." In The Human Side of Reference and Information Services in Academic Libraries. Elsevier, 2007. http://dx.doi.org/10.1016/b978-1-84334-257-1.50003-6.

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Conference papers on the topic "Academic libraries – Reference services – Botswana"

1

You, Sukjin, Joel DesArmo, Xiangming Mu, and Alexandra Dimitroff. "Balancing factors affecting Virtual Reference Services: Identified from academic Librarians' perspective." In 2014 IEEE/ACM Joint Conference on Digital Libraries (JCDL). IEEE, 2014. http://dx.doi.org/10.1109/jcdl.2014.6970233.

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Ocholla, Dennis N., and Lyudmila Ocholla. "Responsiveness of Academic Libraries in South Africa to Research Support in the 4th Industrial Revolution: A Preliminary study." In The Book. Culture. Education. Innovations. Russian National Public Library for Science and Technology, 2020. http://dx.doi.org/10.33186/978-5-85638-223-4-2020-169-177.

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At the World Economic Forum in Davos, Switzerland, in 2016, the concept of the 4th Industrial revolution (4IR) was coined by Klaus Schwab, Founder and Executive Chairman of the World Economic Forum, with the reference that it would be building on «the Third, the digital revolution» and would be «characterized by a fusion of technologies that is blurring the lines between the physical, digital, and biological». Thus, the ‘smart’ technologies will spearhead the revolution. We acknowledge that the 4IR will impact on everything, everywhere, including research and libraries. In this paper we concep

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