Relevant bibliographies by topics / Academic Service System

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Academic Service System'

Author: Grafiati
Published: 5 June 2025
Last updated: 2 August 2025

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Journal articles on the topic "Academic Service System"

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Nadya, Chitayae, Soedijono Bambang, and Nasiri Asro. "Academic Service System Development Using Enterprise Architecture Modeling." International Journal of Business Management and Technology 4, no. 3 (2023): 185–95. https://doi.org/10.5281/zenodo.7663246.

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As an enterprise engaged in the education sector, it has become an obligation for universities to provide good services, especially academic services, using information technology and information systems. Academic services are administrative-technical work carried out both physically and logically offered by academics or admissions to students and other academic communities. In building an academic service system, careful planning is needed, because one of the factors in the failure of system implementation is the lack of good planning and by business needs, therefore it is necessary to create
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Akbar, Ahmad, Zwesty Kendah Asih, and Wahab Wahab. "Implementasi Metode Quality Function Deployment (QFD) Untuk Merancang Peningkatan Kualitas Pelayanan Pendidikan di Politeknik ‘Aisyiyah Pontianak." Jurnal Ilmiah Global Education 5, no. 2 (2024): 1790–99. http://dx.doi.org/10.55681/jige.v5i2.2640.

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In order to improve the quality of higher education services at Politeknik 'Aisyiyah Pontianak, an action plan was developed to close the quality gap between perceived expectations and expectations expected by students, as well as the characteristics of higher education service quality desired by students as service users. The Quality Function Deployment (QFD) model is the method used in this study to determine service attributes using the Servqual model. Three general information regarding students' desires, satisfaction, and expectations of service attributes were included in the distributed
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Husein, Amir Mahmud, Andre Juan Simanjuntak, Candra Julius Sinaga, Mei Monica Tampubolon, and Priskila Natalia C. Situmorang. "SIAKAD Mobile With API Service To Improve Academic Services." Sinkron 8, no. 2 (2024): 641–50. http://dx.doi.org/10.33395/sinkron.v8i2.13519.

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Developing SIAKAD (commonly called SIAM, Student Academic Information System) Mobile using API Service to improve academic services for students is the goal of researchers doing so because it supports the implementation of education to create better information distribution services for everyone who wants access to it. And this also has an impact on academic performance, it is easier to organize lecturer attendance schedules, value recapitulation, and so on. Conventional SIAKAD (SIAM) which can be accessed via a computer or laptop has limited accessibility and practicality, which can hinder st
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Asu-Okang, Stella. "Management of Support Services and Quality Service Delivery Among Academic Staff in the University of Calabar, Calabar, Nigeria." International Journal of Educational Administration, Planning & Research 11, no. 2 (2019): 19–25. https://doi.org/10.5281/zenodo.5234884.

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<em>The study examined management support services and quality service delivery among academic staff of the University of Calabar, Cross River State, Nigeria. To achieve the aim of this study, two research questions were raised and two hypotheses were formulated to guide the study. A survey research design was adopted for the study. The population of the study comprised all the academic staff in the University of Calabar. The total number of all the academic staff is three thousand eight hundred and sixty (3860). A stratified random sampling technique was used to select a total number of one h
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Wong, Sandra. "Web-scale Discovery Service Adoption in Canadian Academic Libraries." Partnership: The Canadian Journal of Library and Information Practice and Research 15, no. 2 (2020): 1–24. http://dx.doi.org/10.21083/partnership.v15i2.6124.

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This study presents an overview of web-scale discovery service adoption in Canadian academic libraries. Web-scale discovery services (WSDS) have been widely embraced in Canadian academic libraries. EBSCO Discovery Service (EDS) is the most adopted system for colleges and institutes while Primo Central from Ex Libris dominates the university market for web-scale discovery services. Bundling web-scale discovery services with library services platform (LSP) implementations are increasing in Canada. This study shows that Canadian academic libraries that have migrated from a traditional integrated
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Tarwoto, Tarwoto, Windiya Ma'arifah, and Sarmini Sarmini. "Penilaian Information Technology Service Management Sistem Akademik pada Domain Service Operation dengan Pendekatan Framework ITIL V3." Jurnal Sistem Informasi Bisnis 14, no. 3 (2024): 200–209. http://dx.doi.org/10.21456/vol14iss3pp200-209.

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Information Technology utilization is vital in designing information systems to support business success. Thus, information technology governance becomes very important to produce information systems that are by the vision and mission of higher education institutions. As a technology-based university, Amikom Purwokerto University provides an Academic System to facilitate various academic and non-academic student services. This research was conducted to evaluate the Academic System services of Amikom Purwokerto University with a focus on operational aspects, especially in the Service Operation
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Muhamad Faza Almaliki, Mustarum Musaruddin, and Hasmina Tari Mokui. "Perancangan Sistem Informasi Pelayanan Akademik Berbasis Recommender System." Jurnal Informatika 24, no. 2 (2025): 23–33. https://doi.org/10.30873/ji.v24i2.601.

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This study aims to develop an academic service information system based on a recommender system in the Department of Computer Engineering at UHO to address challenges in managing academic documents and enhancing user satisfaction. The methods employed include needs analysis, web-based system prototype development, and evaluation using Black Box Testing to ensure system functionality. The implementation of the User-Based Collaborative Filtering (UBCF) algorithm enables the system to provide personalized recommendations to students, assisting them in accessing relevant information while reducing
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Nurbojatmiko, Nurbojatmiko, Qurrotul Aini, Nabil Cahya Wasiqi, et al. "Risk Assessment Maturity Level of Academic Information System Using ISO 27001 System Security Engineering-Capability Maturity Model." Journal of Applied Engineering and Technological Science (JAETS) 5, no. 2 (2024): 941–54. http://dx.doi.org/10.37385/jaets.v5i2.2971.

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Risk measurement from standard operating procedures implemented by an institution determines the level of maturity of a service system at that institution. The government's determination of the Tri Dharma of Higher Education consists of education and teaching, research, and community service. These activities must be implemented in the academic information system of every university in Indonesia. Appropriate and fast academic services depend on information technology and adequate and trained human resources (HR). Factors that influence information system security determine the stability of app
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Suryawan, I. Gede Totok, and I. Putu Susila Handika. "RANCANG BANGUN SISTEM PENGADUAN LAYANAN AKADEMIK STMIK STIKOM INDONESIA." SINTECH (Science and Information Technology) Journal 1, no. 2 (2018): 121–33. http://dx.doi.org/10.31598/sintechjournal.v1i2.279.

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This paper discusses the design of academic service complaints system in STMIK STIKOM Indonesia. Currently, the evaluation of academic services at STMIK STIKOM Indonesia has been done periodically in the form of distributing questionnaires to the students before taking the final exam of Semester (UAS) in each semester. This evaluation is quite effective but this periodic evaluation can not yet accommodate the academic service complaints that occur in the everyday incident. In this paper has developed a system of web-based academic service complaints that can be accessed at any time by the acad
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Aeni, Khurotul, and Randi Adzin. "ITSM Strategy Using CSI on ITIL V.3 To Improve IT Services." INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi 4, no. 2 (2020): 203–14. http://dx.doi.org/10.29407/intensif.v4i2.14297.

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The SIMBARU (Academic information System) has The obstacles that currently occur in the SIMBARU process is how to utilize an IT-based academic service system that is ready to run/use in the optimal time optimally, providing services with the right target, fast access that can provide satisfaction to users (user), as well as vision of mission and institutional business objectives can be realized. By using PDCA data analysis Method (Plan, Do, Check, and ACT), it is expected to design a SIP document (Service Improvement Plan) to improve the performance of SIMBARU. The design of SIP documents on S
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Dissertations / Theses on the topic "Academic Service System"

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Zavichi, Tork Amir. "A real-time crane service scheduling decision support system (CSS-DSS) for construction tower cranes." Doctoral diss., University of Central Florida, 2013. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/6041.

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The success of construction projects depends on proper use of construction equipment and machinery to a great extent. Thus, appropriate planning and control of the activities that rely on construction equipment could have significant effects on improving the efficiency of project operations. Cranes are the largest and most conspicuous construction equipment, widely used in typical construction sites. They play a major role in relocation of materials in horizontal and vertical directions on construction sites. Given the nature of activities relying on construction cranes in various stages of a
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Buwule, Robert Stalone. "Exploratory Study on the Drivers and Barriers to Adoption of an Integrated Library System in Kyambogo University Library Service." Diss., University of Pretoria, 2014. http://hdl.handle.net/2263/43904.

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The adoption of Integrated Library Systems (ILS) helps library staff to automate libraries’ routine operations. While some libraries are coping well with automation, others most especially in Sub Saharan Africa face challenges and setbacks. The purpose of the study is to explore the adoption of an open source ILS, Koha, at Kyambogo University Library Service (KyULS). The study employs a qualitative approach where data is gathered using semi-structured interviews. Collected data was analysed using content analysis. The results of the study indicate that the drivers for adopting an ILS in KyULS
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Deval, Niharika. "Empirical Evaluation of Cloud IAAS Platforms using System-level Benchmarks." UNF Digital Commons, 2017. https://digitalcommons.unf.edu/etd/765.

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Cloud Computing is an emerging paradigm in the field of computing where scalable IT enabled capabilities are delivered ‘as-a-service’ using Internet technology. The Cloud industry adopted three basic types of computing service models based on software level abstraction: Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS). Infrastructure-as-a-Service allows customers to outsource fundamental computing resources such as servers, networking, storage, as well as services where the provider owns and manages the entire infrastructure. This allows custom
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Grammenis, Efstratios, and Antonios Mourikis. "Migrating from integrated library systems to library services platforms : An exploratory qualitative study for the implications on academic libraries’ workflows." Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-76971.

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The present master thesis is an exploratory qualitative study in academic libraries regarding the transition from the integrated library systems to the next generation integrated library systems or library services platforms and the potential implications in their internal workflows. Nowadays, libraries all over the world are facing up with a number of challenges in terms of acquiring, describing and making available to the public all the resources, both printed and electronic, they manage. In particular, the academic libraries have more reasons to wish to fulfill their users’ needs since the
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Kuriakose, Elizabeth B. "A cost effective school management system for disadvantaged schools in the Free State province using the software as a service (SaaS) delivery model." Thesis, [Bloemfontein?] : Central University of Technology, Free State, 2014. http://hdl.handle.net/11462/187.

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Thesis (M. Tech. (Information Technology)) -- Central University of technology, Free State, 2013<br>The aim of this study was to create a dynamic software system that captures all information related to a student and delivers it to the educators, principal, higher authorities and parents. In order to achieve this aim, an investigation was launched as to the development of a cost-effective school management system for disadvantaged schools in the Free State Province using the Software as a Service (SaaS) delivery model. Although a variety of other school management systems exist in the market,
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Khalil, Hibah. "The Role of the Quality of a Website in Consumer Perception." UNF Digital Commons, 2017. http://digitalcommons.unf.edu/etd/748.

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The wide spread of the Internet has allowed businesses to present information, sell products, and provide relevant services through websites. Many researchers argue that websites are an imperative channel for communication and online shopping. However, businesses struggle to retain customers due to low switching cost and lack of face-to-face communication. Customers who do not appreciate the user interface and information presented in the website may choose a competitor’s site to achieve their goals. Therefore, e-loyalty, which is about attracting and retaining customers in an online environme
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Wagner, Pamela Jean, and Christal June Quam. "Electronic access to academic records by Department of Children's Services social workers." CSUSB ScholarWorks, 2003. https://scholarworks.lib.csusb.edu/etd-project/2184.

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The purpose of this study was to examine whether or not DCS social workers would obtain client's educational records if they had electronic access to these records. If a social worker could access client school records quickly and easily and then enter the information into the case management computer system, the school history would travel with the client to their new environment. This information would insure that the foster child with special education needs was placed in the proper classroom, giving the child a better chance to succeed.
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Chatzipanagiotou, Niki. "Advancing an Academic Library's services through application of Soft Systems Methodology." Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-36022.

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The Master thesis focuses on the application of Information Systems in the field of Library and Information Science.  Within the context of organizational learning, a collaborative user-centered approach is used to produce desired system characteristics and future research suggestions. More specifically, this research study explores the library users’ and academic librarians’ perceptions of the current library discovery and access services as mediated through the Online Public Access Catalogue (OPAC) of the Academic Library of the School of Philosophy at Athens University in Greece. Additional
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Basager, Mohammed Ahmed. "Evaluation of electronic information services in academic libraries in Saudi Arabia." Thesis, Loughborough University, 2001. https://dspace.lboro.ac.uk/2134/7530.

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This study aims to investigate the strengths and weaknesses of the information technology services in academic libraries in Saudi Arabia and to propose ways in which these services could be developed. The methodology applies theoretical models, questionnaires and structured interviews. Two models were developed to investigate the behaviour of academic staff and students, the first representing users' cognitive attitudes and the degree of user-satisfaction with the services provided. The second model examines interactions between the university administration, computer centres and libraries. Qu
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Staehli, Richard Alan. "Quality of service specification for resource management in multimedia systems/." Full text open access at:, 1996. http://content.ohsu.edu/u?/etd,250.

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Books on the topic "Academic Service System"

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Popham, W. James. Mastering assessment: A self-service system for educators. Routledge, 2006.

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Luby, Antony. Towards an accreditation system for professional development for academic practice in higher education. The Universities' and Colleges' Staff Development Agency, 1997.

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Promila, Chopra, ed. College library management: Academic library system, services, and use. Sterling Publishers, 1985.

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Trehan, Girdhari Lal. College library management: Academic library system, services, and use. Sterling Publishers, 1985.

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University of the Witwatersrand. Centre for Health Policy., ed. Academic hospitals and the national health system: A complex problem. Centre for Health Policy, Dept. of Community Health, Medical School, University of the Witwatersrand, 1993.

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John, Abresch, ed. Integrating geographic information systems into library services: A guide for academic libraries. Information Science Pub., 2008.

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Symposium on Integrated Academic Information Management Systems (1st 1984 National Library of Medicine). Planning for integrated academic information management systems: Proceedings of a Symposium. U.S. Dept. of Health and Human Services, Public Health Service, National Institutes of Health, 1985.

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Robin, Downes, ed. Computing, electronic publishing, and information technology: Their impact on academic libraries. Haworth Press, 1988.

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University of Saskatchewan. Library. Information Systems Advisory Committee. Information systems in the University of Saskatchewan Libraries: A vision for the 1990s. Information Systems Advisory Committee, University of Saskatchewan Libraries, 1991.

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Library, Sterling C. Evans. A comparison of two end user operated search systems: Final report. D.C., 1985.

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Book chapters on the topic "Academic Service System"

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Zhang, Jiao, Miaomiao Huo, and Yali Wang. "Overview of Intelligent Train Service System Design for Passenger Service." In The Proceedings of the 9th Frontier Academic Forum of Electrical Engineering. Springer Singapore, 2021. http://dx.doi.org/10.1007/978-981-33-6609-1_15.

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Gopal, Babu, and Lokanath Mishra. "Transformation of Higher Education System in India Through Indian Education Service (IES)." In Academic Leadership in Higher Education in India. Routledge India, 2024. http://dx.doi.org/10.4324/9781003489160-5.

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Du, Yingqi, and Yuan Yuan. "Design of a Decision Support and Service System for Academic Big Data in Universities." In Communications in Computer and Information Science. Springer Nature Singapore, 2024. http://dx.doi.org/10.1007/978-981-99-9492-2_27.

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Zhong, Fang. "Four Levels of Service Design, “Interaction, Function, Organization, and Social Transition”: Cases of the Agrifood System in China." In Design Research Foundations. Springer Nature Switzerland, 2025. https://doi.org/10.1007/978-3-031-78884-0_9.

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Abstract With the development of China’s service economy, service design has attracted increasing attention, and professional design institutions regard it as the direction of innovation. However, there is an obvious gap between the application of service design in industry and the academic research of service design. In this paper, service design is analyzed on four different levels: (1) the micro-level, or the interaction/user experience design; (2) the meso-level, or the inward functional design; (3) outward organizational design; and (4) the macro-level social transition design, aimed at c
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Zhang, Jiao, Yujie Li, and Miaomiao Huo. "Relevant Research on Image Recognition Content in the Intelligent Train Service System of a Subway Train." In The Proceedings of the 9th Frontier Academic Forum of Electrical Engineering. Springer Singapore, 2021. http://dx.doi.org/10.1007/978-981-33-6609-1_16.

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Nundy, Samiran, Atul Kakar, and Zulfiqar A. Bhutta. "Why Should We Publish Papers?" In How to Practice Academic Medicine and Publish from Developing Countries? Springer Singapore, 2021. http://dx.doi.org/10.1007/978-981-16-5248-6_2.

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AbstractAcademic medicine traditionally includes three principal pursuits, i.e., educating doctors and biomedical scientists, discovering the causes and cures of illness, and using knowledge to improve patient care. Teaching, research, and service are the triad of academic medicine (Fig. 2.1). It has also been described as ‘the capacity of the system for health and health care to think, study, research, discover, evaluate, innovate, teach, learn, and improve’ [1].
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Dittoh, Saa, Paul Kwame Nkegbe, and Anna Bon. "Blending Academic World with Community for Development: Plugging-In for Knowledge and Service." In Sustainable Development Goals Series. Springer Nature Switzerland, 2025. https://doi.org/10.1007/978-3-031-85512-2_10.

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Abstract The educational system that was left behind in Ghana and other countries by colonial governments was largely a replacement, rather than an integrative, one. It was aimed at producing manpower to replace the colonial personnel that were leaving after independence. It was not aimed at addressing the needs and aspirations of local people, and it was urban and elite biased. The “revolutionary” government of J. J. Rawlings decided to right the wrongs in higher education by establishing a multi-campus University for Development Studies in 1992 in northern Ghana “to blend the academic world
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Zhang, Jiao, Yujie Li, and Miaomiao Huo. "Vehicle-Ground Communication and Positioning Technology Based on Ultra-Wideband Technology in an Intelligent Train Service System of a Subway Train." In The Proceedings of the 9th Frontier Academic Forum of Electrical Engineering. Springer Singapore, 2021. http://dx.doi.org/10.1007/978-981-33-6609-1_17.

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Hean, Sarah, Anu Kajamaa, Berit Johnsen, and Laure Kloetzer. "Setting the Scene and Introduction." In Improving Interagency Collaboration, Innovation and Learning in Criminal Justice Systems. Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-70661-6_1.

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AbstractCollaborative working in the criminal justice system is complex. This introductory chapter synthesises some of its challenges and the role of innovation and organisational learning to address these. In so doing, we present the work of the COLAB consortium and its ambitions to apply theories and methods of activity systems to the field of interagency collaborations and social innovation within the criminal justice system. We explore the basic principles of these and supplementary theoretical and methodological perspectives that are treated in greater detail in later chapters of this boo
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Seppänen, Piia, Iida Kiesi, Sonia Lempinen, and Nina Nivanaho. "Businessing Around Comprehensive Schooling." In Finland’s Famous Education System. Springer Nature Singapore, 2023. http://dx.doi.org/10.1007/978-981-19-8241-5_9.

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AbstractThe idea of education as a commodity, particularly as a field of export, has gradually taken hold in Finland creating a base for government collaboration with edu-business. In that logic comprehensive schooling for citizens in a small nation like Finland is positioned as a tool for a platform economy and to make profit within a sector of welfare society that has traditionally been considered separate from business-making forces. In this chapter after briefly describing the commercial actors in comprehensive schooling in Finland, we aim to understand how businessing around comprehensive
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Conference papers on the topic "Academic Service System"

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Prasertsri, Sareeyapon, Chayapha Yotchimplee, Pornwadee Dangdee, et al. "Automated Academic Service Questions Answering System with Chatbot via LINE OA." In 2024 9th International STEM Education Conference (iSTEM-Ed). IEEE, 2024. http://dx.doi.org/10.1109/istem-ed62750.2024.10663129.

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Pei, JiaoJiao, and ZhiJun Chang. "Semantic Query Technology for Academic Planning Service System Based on Comparative Learning Improvement." In 2024 13th International Conference of Information and Communication Technology (ICTech). IEEE, 2024. https://doi.org/10.1109/ictech63197.2024.00046.

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Pandini, Meta Lara, Zainal Arifin, and Dyna Marisa Khairina. "Design web service academic information system based multiplatform." In 2014 1st International Conference on Information Technology, Computer and Electrical Engineering (ICITACEE). IEEE, 2014. http://dx.doi.org/10.1109/icitacee.2014.7065760.

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Lianny, M. Rizki, Harpito, Nazaruddin, and M. I. H. Umam. "Blockchain implementation in the academic administration service system." In International Conference on Green Energy, Computing and Intelligent Technology (GEn-CITy 2023). Institution of Engineering and Technology, 2023. http://dx.doi.org/10.1049/icp.2023.1781.

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Shi, Chengkai, Jiahui Quan, and Minglu Li. "Information Extraction for Computer Science Academic Rankings System." In 2013 International Conference on Cloud and Service Computing (CSC). IEEE, 2013. http://dx.doi.org/10.1109/csc.2013.19.

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Liao, Zhijiang, and Min Gao. "The applied research of subject service system in academic libraries." In 2012 International Conference on Systems and Informatics (ICSAI). IEEE, 2012. http://dx.doi.org/10.1109/icsai.2012.6223601.

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Floss, B., and S. Tilley. "Software Testing as a Service: An Academic Research Perspective." In 2013 IEEE 7th International Symposium on Service Oriented System Engineering (SOSE 2013). IEEE, 2013. http://dx.doi.org/10.1109/sose.2013.97.

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Si, Li, Lan Du, Bijuan Chen, and Junjie Hou. "Performance Evaluation of Subject Navigation System in Chinese Academic Libraries." In 2009 International Conference on New Trends in Information and Service Science (NISS). IEEE, 2009. http://dx.doi.org/10.1109/niss.2009.35.

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Pratama, Armanda Prastiyan, Nukleon Jefri Nur Rahman, Aji Prasetya Wibawa, and Tinton Dwi Atmaja. "IT service management based on service-dominant logic: Case Academic Information System State University of Malang." In 2017 3rd International Conference on Science in Information Technology (ICSITech). IEEE, 2017. http://dx.doi.org/10.1109/icsitech.2017.8257167.

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Nurbojatmiko, Asep Fajar Firmansyah, Qurrotul Aini, Akhmad Saehudin, and Siti Amsariah. "Information Security Awareness of Students on Academic Information System Using Kruger Approach." In 2020 8th International Conference on Cyber and IT Service Management (CITSM). IEEE, 2020. http://dx.doi.org/10.1109/citsm50537.2020.9268795.

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Reports on the topic "Academic Service System"

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de Brauw, Alan, Daniel Gilligan, Laura Leavens, Fekadu Moges, Shalini Roy, and Mulugeta Tefera. Impact Evaluation of the SHARPE Programme in Ethiopia: Academic Report. Centre for Excellence and Development Impact and Learning (CEDIL), 2023. http://dx.doi.org/10.51744/crpp6.

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The Strengthening Host and Refugee Populations in Ethiopia (SHARPE) programme uses a market systems development approach to promote increased self-reliance and economic opportunities for refugees and host communities through the piloting and scaling of interventions across different sectors. This approach is based upon understanding the economic barriers that refugee and host communities face, and working with key stakeholders – including businesses, government, and service providers – to improve market function for people in these regions. This report focuses on evaluating the impacts of inve
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Hayes, Anne M. Assessment as a Service Not a Place: Transitioning Assessment Centers to School-Based Identification Systems. RTI Press, 2020. http://dx.doi.org/10.3768/rtipress.2020.op.0064.2004.

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The World Health Organization and World Bank (2011) estimate that there are more than 1 billion people with disabilities in the world. To address this population’s diverse needs, the United Nations drafted their Convention on the Rights of Persons with Disabilities (CRPD) in 2006. Article 24 (Education) of the CRPD requires ratifying countries to develop an inclusive education system to address the educational needs of students with disabilities alongside their peers without disabilities. Despite substantive improvements and movement toward inclusive education, many low- and middle-income coun
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Kornelakis, Andreas, Chiara Benassi, Damian Grimshaw, and Marcela Miozzo. Robots at the Gates? Robotic Process Automation, Skills and Institutions in Knowledge-Intensive Business Services. Digital Futures at Work Research Centre, 2022. http://dx.doi.org/10.20919/vunu3389.

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Against the backdrop of the fourth industrial revolution, this paper examines the emergence of Robotic Process Automation (RPA) as one of the new technologies that are shaping the future of work and reconfiguring sectoral business and innovation systems and models. It discusses how the institutional context can potentially mediate the digital transformation of services, how RPA affects workers’ employment and skills, and how it alters inter-organisational relationships and capabilities. Bringing together different strands of academic literature on employment studies, innovation, and technology
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Roberts, Tony, Judy Gitahi, Patrick Allam, et al. Mapping the Supply of Surveillance Technologies to Africa: Case Studies from Nigeria, Ghana, Morocco, Malawi, and Zambia. Institute of Development Studies, 2023. http://dx.doi.org/10.19088/ids.2023.027.

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African governments are spending over 1US$bn per year on digital surveillance technologies which are being used without adequate legal protections in ways that regularly violate citizens’ fundamental human rights. This report documents which companies, from which countries, are supplying which types of surveillance technology to African governments. Without this missing detail, it is impossible to adequately design measures to mitigate and overcome illegal surveillance and violations of human rights. Since the turn of the century, we have witnessed a digitalisation of surveillance that has ena
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Butler, Nadia, and Soha Karam. Key Considerations for Integrating COVID-19 Vaccination Services: Insights from Iraq and Syria for the MENA Region. SSHAP, 2022. http://dx.doi.org/10.19088/sshap.2022.034.

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With the COVID-19 pandemic well into its third year, governments and response partners are recognising that it no longer makes sense for COVID-19 services, including vaccination, to exist in isolation. There is growing recognition of the potential for integration with other services as the way forward for COVID-19 vaccination. This has recently begun to occur in various countries, but until now, there has been little evidence available as to the success of these initiatives. Service delivery integration occurs where “managerial or operational changes to health systems bring together inputs, de
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Markova, Oksana M., Serhiy O. Semerikov, Andrii M. Striuk, Hanna M. Shalatska, Pavlo P. Nechypurenko, and Vitaliy V. Tron. Implementation of cloud service models in training of future information technology specialists. [б. в.], 2019. http://dx.doi.org/10.31812/123456789/3270.

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Leading research directions are defined on the basis of self-analysis of the study results on the use of cloud technologies in training by employees of joint research laboratory “Сloud technologies in education” of Kryvyi Rih National University and Institute of Information Technology and Learning Aids of the NAES of Ukraine in 2009-2018: cloud learning technologies, cloud technologies of blended learning, cloud-oriented learning environments, cloud-oriented methodological systems of training, the provision of cloud-based educational services. The ways of implementation SaaS, PaaS, IaaS cloud
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Jung, Seyoung, Ho-young Lee, Haeun Lee, et al. The Digital Transformation of Seoul National University Bundang Hospital. Inter-American Development Bank, 2024. http://dx.doi.org/10.18235/0005682.

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This case study underscores the significance of digitalization in healthcare, exemplified by Korea's successful integration of electronic health record (EHR) systems, which has markedly enhanced clinical services quality and efficiency. Focusing on the Seoul National University Bundang Hospital (SNUBH), a leading national multispecialty academic medical center in Korea, the case study details the hospital's journey towards digitalization through the implementation of its interoperable EHR system, BESTCare. Through focus group interviews with field-deployed staff, the study reveals the critical
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Tek, Muytieng, Sorsesekha Nok, and Phal Chea. Faculty Engagement in Cambodian Higher Education Internationalisation. Cambodia Development Resource Institute, 2022. https://doi.org/10.64202/wp.135.202212.

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Internationalisation is known to contribute to higher education development, particularly through the integration of international, inter-cultural or global dimensions into the purpose, functions, or delivery of higher education institutions (Knight 2004). Within this inter-connected world, higher education institutions are pressured to produce quality human resources with global citizenship characteristics. Students have benefited greatly from this process as they can have access to international/regional standards of education services and the opportunity to be exposed to other countries, pe
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Thy, Savrin, Tong Ly, and Sokunthy Ean. Cambodian Upper Secondary School Education amid COVID-19 Pandemic: Challenges and Opportunities. Cambodia Development Resource Institute, 2023. https://doi.org/10.64202/wp.137.202305.

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The outbreak of Coronavirus Disease 2019 (COVID-19) was announced as a pandemic by the World Health Organization (WHO) on 11 March 2020. Its presence has created significant disturbances across society and particularly within education. On 16 March 2020, as a preventative measure against the spread of COVID-19, the Royal Government of Cambodia (RGC) decided to close all educational institutions. However, in an effort to continue providing education services to students, the Ministry of Education, Youth and Sport (MoEYS) alongside relevant stakeholders made significant efforts to adopt distance
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Tusiime, Hilary Mukwenda, and Nahom Eyasu Alemu. Embracing E-Learning in Public Universities in Ethiopia and Uganda. Mary Lou Fulton Teachers College, 2023. http://dx.doi.org/10.14507/mcf-eli.j2.

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Most of Higher Education Institutions (HEIs) in Ethiopia and Uganda are adopting e-learning to increased demand for, and to widen access to higher education. However, e-learning has not yet been fully embraced. Adoption of e-learning technologies in many universities in Ethiopia and Uganda is still ad hoc; and efforts towards full utilization of e-learning in HEIs are still undermined by many factors. This study has been conducted to explore institutional policy challenges, strategies, and reforms required to embrace all-inclusive online academic programmes. Guided by explanatory-sequential mi
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