Relevant bibliographies by topics / ACSI

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'ACSI'

Author: Grafiati
Published: 4 June 2021
Last updated: 10 March 2023

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Journal articles on the topic "ACSI"

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Kim, Chan-Wung, and Mark Wrolstad. "Using the ACSI as an Investment Guide." Journal of Finance Issues 6, no. 1 (2008): 215–24. http://dx.doi.org/10.58886/jfi.v6i1.2417.

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This research uses the level and changes in the American Consumer Satisfaction Index (ACSI) to inform investment decisions. Firms with increases in ACSI scores of >= 3 points are found to provide significantly better investment performance than firms with decreases of <= -3 points. Industries most positively affected by improvements in the ACSI score are found in the department and discount store industries. The industry most hurt by declining ACSI values is found to be the electric service industry. It is also found that firms with scores less than 75 out of 100 that achieved an increas
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Vinyard, Marc. "American Customers Satisfaction Index (ACSI)." Charleston Advisor 17, no. 1 (2015): 12–15. http://dx.doi.org/10.5260/chara.17.1.12.

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Peng, Chi-Lu, Kuan-Ling Lai, Maio-Ling Chen, and An-Pin Wei. "Investor sentiment, customer satisfaction and stock returns." European Journal of Marketing 49, no. 5/6 (2015): 827–50. http://dx.doi.org/10.1108/ejm-01-2014-0026.

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Purpose – This study aims to investigate whether and how different sentiments affect the stock market’s reaction to the American Customer Satisfaction Index (ACSI) information. Design/methodology/approach – The portfolio approach, with time-varying risk factor loadings and the asset-pricing models, is borrowed from the finance literature to investigate the ACSI-performance relationship. A direct sentiment index is used to examine how investors’ optimistic, neutral and pessimistic sentiments affect the aforementioned relation. Findings – This paper finds that customer satisfaction is a valuable
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Nilsen, Kirsti. "Thirty-Seven CAIS-ACSI Conferences, 1973–2009/ Trente-sept colloques CAIS-ACSI, 1973–2009." Canadian Journal of Information and Library Science 34, no. 2 (2010): 131–59. http://dx.doi.org/10.1353/ils.0.0000.

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Fornell, Claes, Michael D. Johnson, Eugene W. Anderson, Jaesung Cha, and Barbara Everitt Bryant. "The American Customer Satisfaction Index: Nature, Purpose, and Findings." Journal of Marketing 60, no. 4 (1996): 7–18. http://dx.doi.org/10.1177/002224299606000403.

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The American Customer Satisfaction Index (ACSI) is a new type of market-based performance measure for firms, industries, economic sectors, and national economies. The authors discuss the nature and purpose of ACSI and explain the theory underlying the ACSI model, the nation-wide survey methodology used to collect the data, and the econometric approach employed to estimate the indices. They also illustrate the use of ACSI in conducting benchmarking studies, both cross-sectionally and over time. The authors find customer satisfaction to be greater for goods than for services and, in turn, greate
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Smith, Ronald E., Robert W. Schutz, Frank L. Smoll, and J. T. Ptacek. "Development and Validation of a Multidimensional Measure of Sport-Specific Psychological Skills: The Athletic Coping Skills Inventory-28." Journal of Sport and Exercise Psychology 17, no. 4 (1995): 379–98. http://dx.doi.org/10.1123/jsep.17.4.379.

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Confirmatory factor analysis was used as the basis for a new form of the Athletic Coping Skills Inventory (ACSI). The ACSI-28 contains seven sport-specific subscales: Coping With Adversity, Peaking Under Pressure, Goal Setting/Mental Preparation, Concentration, Freedom From Worry, Confidence and Achievement Motivation, and Coachability. The scales can be summed to yield a Personal Coping Resources score, which is assumed to reflect a multifaceted psychological skills construct. Confirmatory factor analyses demonstrated the factorial validity of the ACSI-28, as the seven subscales conform well
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Ramasamy, Bala, and Matthew Yeung. "Customer Satisfaction and the Consumption Function." Economics Research International 2010 (August 8, 2010): 1–5. http://dx.doi.org/10.1155/2010/202014.

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This paper evaluates the extent to which the American Customer Satisfaction Index (ACSI) acts as a determining variable of the US consumption function. Results show that the ACSI is a significant self-predictor of personal consumption expenditure, as well as a potent policy variable even when income and wealth are controlled for.
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Watson-Singleton, Natalie N., Devon LoParo, Yara Mekawi, Joya N. Hampton-Anderson, and Nadine J. Kaslow. "Africultural Coping Systems Inventory: Psychometrics in a Clinical Sample of African American Women." Journal of Black Psychology 46, no. 6-7 (2020): 457–81. http://dx.doi.org/10.1177/0095798420957503.

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The Africultural Coping Systems Inventory (ACSI) assesses African Americans’ culturally relevant stress coping strategies. Although its factor structure, reliability, and validity of the scores have been examined across ethnic groups of African descent, psychometric properties have not been investigated in an African American clinical sample. Thus, it is unclear if the ACSI is useful for research with African Americans with distress. To assess the ACSI’s psychometrics, we used data from 193 low-income African American women who in the past year encountered interpersonal trauma and attempted su
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Gao, Baojun, Xiaojie Ding, Wenbo Chen, Xiangmei Jiang, and Jianzu Wu. "When online reviews meet ACSI: how ACSI moderates the effects of online reviews on hotel revenue." Journal of Travel & Tourism Marketing 37, no. 3 (2020): 396–408. http://dx.doi.org/10.1080/10548408.2020.1767261.

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Sousa, Eduardo Mesquita de, Evandro Luiz Lopes, Eliane Herrero, and Priscila Rezende Costa. "A inovação na explicação da lealdade: extensão do modelo ACSI." Revista Administração em Diálogo - RAD 23, no. 1 (2021): 10–25. http://dx.doi.org/10.23925/2178-0080.2021v23i1.47069.

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O modelo American Customer Satisfaction Index (ACSI) mede as dimensões qualidade percebida, expectativa do consumidor, valor percebido e recuperação de falhas na satisfação e lealdade dos consumidores. O objetivo, neste estudo, foi entender o papel da inovação percebida em serviço na explicação da lealdade. Utilizamos o modelo ACSI para mensurar a lealdade do consumidor de serviços em uma amostra de 232 clientes de academias de ginástica, com mensuração da inovação percebida pelos mesmos. As variáveis explicaram a satisfação e lealdade dos clientes, exceto a qualidade percebida, que não aprese
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Dissertations / Theses on the topic "ACSI"

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Silva, Ana Luísa Colaço da. "Grau de satisfação de clientes em supermercados : validação e comparação dos modelos ACSI e ECSI." Master's thesis, Instituto Superior de Economia e Gestão, 2014. http://hdl.handle.net/10400.5/7573.

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Mestrado em Gestão e Estratégia Industrial<br>A literatura refere que a satisfação dos clientes é um ponto crucial para as empresas, pois o compromisso para com estes e a antecipação das suas necessidades é uma das mais importantes fontes de vantagem competitiva. A presente dissertação teve como propósito a aplicação dos modelos ECSI e ACSI por forma a determinar os antecedentes e consequentes que influenciam a satisfação dos clientes em relação aos hipermercados e supermercados em Portugal. Para tal, foi desenvolvido um questionário com base nas variáveis latentes e escalas de medida do mode
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Waples, Steven Ballard. "Psychological characteristics of elite and non-elite level gymnasts." Texas A&M University, 2003. http://hdl.handle.net/1969.1/1634.

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Literature has indicated that there are psychological characteristics in elite athletes of various sports that are significantly different than those of non-elite level athletes. The purpose of this study was to discover the different psychological characteristics associated with elite level gymnasts, and contrast the results with psychological characteristics of competitive gymnasts of other levels using the Athletic Coping Skills Inventory-28. Participants in this study were 195 gymnasts from gymnastics training centers throughout the United States. Results indicated that there was a signi
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Rodriguez, Dawn H. "Caregivers' Highly Valued Factors for Enrolling Their Children in California ACSI Christian Schools." Thesis, Columbia International University, 2014. http://pqdtopen.proquest.com/#viewpdf?dispub=3644526.

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<p> This study investigated the caregivers' most highly valued factors for enrolling their children in Christian schools. Caregivers (N = 297) were included from more than 39 California Association of Christian Schools International (ACSI) schools. They responded to survey questions regarding their most highly valued factors for enrolling their children in Christian schools. The survey considered factors from five categories: (a) biblical values, (b) academics, (c) school culture, (d) student-centeredness, and (e) economic considerations. The study found their highest valued factors to be bibl
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Moura, Andreia Cassia de. "Validação do modelo de satisfação ACSI modificado: um exame empírico com equações estruturais." Universidade Federal de Minas Gerais, 2004. http://hdl.handle.net/1843/BUBD-99PHZP.

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This work aims to validate a satisfaction model, the American Customer Satisfaction Index - ACSI on the mobile telecommunication sector in Brazil. The ACSI model indicates the relationship between Satisfaction and its antecedents (Expectations, Quality and Value) and also consequents (Complaints and Loyalty). In this research, the original ACSI model was modified due the inclusion of a construct: Convenience. The research had a conclusivedescriptive character involving two phases: exploratory and descriptive. The exploratory one was conducted in order to adapt the model to the researched sect
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Coimbra, Danilo Reis. "Processo de validação do questionário “Athletic Coping Skills Inventory-28 (ACSI-28)” para a língua portuguesa do Brasil." Universidade Federal de Juiz de Fora, 2011. https://repositorio.ufjf.br/jspui/handle/ufjf/2171.

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Submitted by Renata Lopes (renatasil82@gmail.com) on 2016-07-21T14:22:53Z No. of bitstreams: 1 daniloreiscoimbra.pdf: 1310472 bytes, checksum: d9d0e7f8eecc7d0c6dd49b49a8ce362a (MD5)<br>Approved for entry into archive by Adriana Oliveira (adriana.oliveira@ufjf.edu.br) on 2016-07-22T15:31:19Z (GMT) No. of bitstreams: 1 daniloreiscoimbra.pdf: 1310472 bytes, checksum: d9d0e7f8eecc7d0c6dd49b49a8ce362a (MD5)<br>Made available in DSpace on 2016-07-22T15:31:19Z (GMT). No. of bitstreams: 1 daniloreiscoimbra.pdf: 1310472 bytes, checksum: d9d0e7f8eecc7d0c6dd49b49a8ce362a (MD5) Previous issue date:
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Temperley, Austin Jacob. "Servant Leadership as Defined by K-12 ACSI Christian School Administrators in Arizona, USA." Diss., Temple University Libraries, 2016. http://cdm16002.contentdm.oclc.org/cdm/ref/collection/p245801coll10/id/389143.

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Educational Administration<br>Ed.D.<br>This study was designed to understand how ACSI certified Christian School leaders in Arizona lead their schools. There are a variety of leadership models available. Servant leadership, being a fairly recent phenomenon has been studied and implemented by numerous organizations and leaders with great organizational success and buy in. One area of servant leadership research which still needs development is whether or not ACSI certified Christian School leaders are employing servant leadership principles. By using qualitative metrics and using narrative-base
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Angulo, Filho Luiz Felipe. "A SATISFAÇÃO DO UNIVERSITÁRIO EM IES PARTICULARES NO MUNICÍPIO DE SÃO PAULO: UM MODELO DE MENSURAÇÃO." Universidade Metodista de São Paulo, 2011. http://tede.metodista.br/jspui/handle/tede/178.

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Made available in DSpace on 2016-08-02T21:43:03Z (GMT). No. of bitstreams: 1 Luizpg1_ 24.pdf: 954548 bytes, checksum: 31b0f1d1ac1c93e4207e71d26f73f59e (MD5) Previous issue date: 2011-06-27<br>A gestão das instituições de ensino superior (IES) no Brasil tem apresentado inconsistências gerenciais: O que se faz não é o que o aluno espera. O que se ensina não é, geralmente, o que os universitários veem em seu Campus. A literatura aponta para, basicamente, duas questões as quais potencialmente apresentam maior impacto acerca desta realidade: A intervenção do governo na intenção de gerir a qualida
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Kivioja, Larry A. (Larry Albert). "Teacher Education Programs in Member Institutions of the Association of Christian Schools International (ACSI): a Comparison With NCATE Standards." Thesis, University of North Texas, 1989. https://digital.library.unt.edu/ark:/67531/metadc330734/.

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The problem of this study concerns the structure and content of teacher education programs in colleges and universities which are members of the Association of Christian Schools International (ACSI). A questionnaire was developed and consisted of four sections: (1) general background information of the respondent; (2) questions relating to the live NCATE standards using a Likert scale of 1 to 3, regarding respondent's teacher education program; (3) general information concerning Bible credit hours required, critical problems and factors considered in job placement of graduates; and (4) an op
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yang, chun, and le xue. "An Exploratory Study of Customer Satisfaction Based on ACSI Model : an application to the No.2 bus service in Gävle of Sweden." Thesis, Högskolan i Gävle, Institutionen för teknik och byggd miljö, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-5621.

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This thesis used ACSI model as a theoretical basis, which is a cause-and-effect model, to measure the quality of goods or service that starts from “customer expectations” to “customer satisfaction”. The purpose of this thesis is to find a suitable model for developing the customer satisfaction of No.2 bus service, by examining the relationships between perceived quality, customer expectation, perceived value and customer satisfaction in ACSI model. According to the data from survey of the international students in Gävle University, who lives in Sätra of Gävle of Sweden, this thesis used the pa
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Karlmats, Roberg, and Daniel Karlsson. "Att tillämpa återkommande mätning av kundnöjdhet i IT-projekt : En vidareutvecklad modell baserad på modellerna American Customer Satisfaction Index (ACSI) och SERVQUAL." Thesis, Högskolan Dalarna, Informatik, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:du-18699.

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I dagens samhälle är det allt viktigare för företag att behålla sina existerande kunder då konkurrensen blir allt hårdare. Detta medför att företag försöker vidta åtgärder för att vårda relationer med sina kunder. Detta problem är även högst relevant inom IT-branschen. Inom IT-branschen är det vanligt att arbeta agilt i IT-projekt. Vår samarbetspartner har sett ett ökat behov av att mäta servicekvalitet på ett återkommande sätt inom IT-projekt, detta för att mäta relevanta variabler som sträcker sig utanför kravspecifikationen. För att mäta framgång gällande detta arbetssätt vill man kunna mät
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Books on the topic "ACSI"

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Keenan, Derek, ed. ACSI Science Grade 1: Purposeful design : teacher's edition. ACSI (Association of Christian Schools International), 2003.

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Moteetee, M. M. ACSI-CCCD project in Lesotho: 1989 management information systems report. African Child Survival Initiative, Combatting Childhood Communicable Diseases, 1990.

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Robert, Lester, Burton Alton K, and University Publications of America (Firm), eds. U.S. Army surveillance of dissidents, 1965-1972: Records of the U.S. Army's ACSI Task Force. UPA collection from LexisNexis, 2005.

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International, Symposium on Atomically Controlled Surfaces and Interfaces (2nd 1993 Joensuu Finland). ACSI-2: Proceedings of the second International Symposium on Atomically Controlled Surfaces and Interfaces, Joensuu, Finland, June 16-18, 1993. North-Holland, 1994.

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International Symposium on Atomically Controlled Surfaces and Interfaces (1st 1991 Tokyo, Japan). ACSI-1: Proceedings of the first International Symposium on Atomically Controlled Surfaces and Interfaces, Tokyo, Japan, November 19-22, 1991. Edited by Tsukada M and Kawazu A. North-Holland, 1992.

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Claes, Fornell, University of Michigan. Ross School of Business., and National Quality Research Center, eds. The American customer satisfaction index at ten years, ACSI 1994-2004: A summary of findings : implications for the economy, stock returns and management. National Quality Research Center, Stephen M. Ross School of Business, University of Michigan, 2005.

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Guatemala, Academia de las Lenguas Mayas de. Chola'j ch'a'teem achi: Vocabulario achi : achi-español : español-achi. 2nd ed. Academia de Lenguas Mayas de Guatemala, 2007.

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Achi, Comunidad Lingüística. Retaliil Ano'nib'al Mayab' Achi: Monografía maya achi. ALMG, Academia de las Lenguas Mayas de Guatemala, 2012.

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Sucuc, Cecilio Tuyuc. Ucholaj ch'a'teem: Vocabulario achi : achi-español, español-achi. Academia de Lenguas Mayas de Guatemala, Comunidad Lingüística Achi, 2001.

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Azra, Mariyam. Acci. Divehibahai Tarikhah Khidmatkura Qaumi Marukazu, 2007.

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Book chapters on the topic "ACSI"

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Fornell, Claes, Forrest V. Morgeson, G. Tomas M. Hult, and David VanAmburg. "ACSI: Is Satisfaction Guaranteed?" In The Reign of the Customer. Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-13562-1_5.

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Michon, Richard. "Extending the ACSI to Goodwill: Assessing Donor Satisfaction and Engagement." In Marketing Dynamism & Sustainability: Things Change, Things Stay the Same… Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-10912-1_34.

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Kim, Chung-Hyo, Moon-Seok Choi, Seong-Ho Ju, Yong-Hun Lim, and Jong-Mock Baek. "Security Data Extraction from IEC 61850 ACSI Models for Network and System Management." In Information Security Applications. Springer Berlin Heidelberg, 2012. http://dx.doi.org/10.1007/978-3-642-27890-7_12.

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Han, Chunmei, Yuzhuo Zhang, Hongji Yang, Lu Yu, and Lei Zhang. "The Construction and Measurement of an Online Learning Evaluation System Based on ACSI Mode." In Learning Technologies and Systems. Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-66906-5_28.

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Butz, Martin V. "ACS2." In Anticipatory Learning Classifier Systems. Springer US, 2002. http://dx.doi.org/10.1007/978-1-4615-0891-5_2.

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Scharnagl, Hubert, Winfried März, Markus Böhm, et al. "ACEi." In Encyclopedia of Molecular Mechanisms of Disease. Springer Berlin Heidelberg, 2009. http://dx.doi.org/10.1007/978-3-540-29676-8_6161.

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Gooch, Jan W. "ACS." In Encyclopedic Dictionary of Polymers. Springer New York, 2011. http://dx.doi.org/10.1007/978-1-4419-6247-8_209.

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Gooch, Jan W. "ACI." In Encyclopedic Dictionary of Polymers. Springer New York, 2011. http://dx.doi.org/10.1007/978-1-4419-6247-8_142.

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Havranek, William A. "Update on ACSL." In Informatik-Fachberichte. Springer Berlin Heidelberg, 1985. http://dx.doi.org/10.1007/978-3-642-70640-0_22.

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Butz, Martin V. "Experiments with ACS2." In Anticipatory Learning Classifier Systems. Springer US, 2002. http://dx.doi.org/10.1007/978-1-4615-0891-5_3.

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Conference papers on the topic "ACSI"

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Liu, Mengwei, Wenjin Chen, and Limei Yang. "Optimization of Experimental Teaching System based on ACSI Model." In 2022 International Conference on Information System, Computing and Educational Technology (ICISCET). IEEE, 2022. http://dx.doi.org/10.1109/iciscet56785.2022.00035.

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Dan, Qiang, and Xiaobing Feng. "Research on Chongqing Tourist Satisfaction Based on ACSI Model." In ICEME 2021: The 2021 12th International Conference on E-business, Management and Economics. ACM, 2021. http://dx.doi.org/10.1145/3481127.3481186.

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Kostic, Tatjana, and Christian Frei. "Modelling and using IEC 61850-7-2 (ACSI) as an API." In 2007 IEEE Power Tech. IEEE, 2007. http://dx.doi.org/10.1109/pct.2007.4538403.

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Dewen Wang, Yongli Zhu, Peipei Liu, Jiancai Huang, and Wenqing Zhao. "Research on distributed transmission of power telecontrol information based on ACSI/MMS." In 2008 3rd IEEE Conference on Industrial Electronics and Applications (ICIEA). IEEE, 2008. http://dx.doi.org/10.1109/iciea.2008.4582599.

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Zhang, Cong, Shuping Yi, and Banghua Rao. "An Empirical Study on the Satisfaction of New Form Textbook Based on ACSI." In ICDEL 2020: 2020 the 5th International Conference on Distance Education and Learning. ACM, 2020. http://dx.doi.org/10.1145/3402569.3402588.

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LiTing, Hu, and Zhan Ying. "Research on the Influencing Factors of Female Mobile Games Loyalty Based on ACSI Model." In ICIIP 2021: 2021 6th International Conference on Intelligent Information Processing. ACM, 2021. http://dx.doi.org/10.1145/3480571.3480574.

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Xie, Yunan, Han Li, Lu Yang, and Qingyu Gong. "Research on Satisfaction Evaluation of Digital Reading Service in University Libraries Based on ACSI Model." In ICIIP '22: 2022 7th International Conference on Intelligent Information Processing. ACM, 2022. http://dx.doi.org/10.1145/3570236.3570288.

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Jing, He, and Yang Zhichao. "An Empirical Study on Higher Vocational Students' Satisfaction with Online Courses based on ACSI Model." In 2021 International Conference on Education, Information Management and Service Science (EIMSS). IEEE, 2021. http://dx.doi.org/10.1109/eimss53851.2021.00029.

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Li, Gaolei, Jun Wu, Longhua Guo, Jianhua Li, and Hongkai Wang. "SDN based dynamic and autonomous bandwidth allocation as ACSI services of IEC61850 communications in smart grid." In 2016 IEEE Smart Energy Grid Engineering (SEGE). IEEE, 2016. http://dx.doi.org/10.1109/sege.2016.7589549.

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Li, Tianqi, and Lijun Wan. "A Study of Influencing Factors of Satisfaction of Community Home-Based Nursing Service Based on ACSI Model." In 2020 International Conference on Advanced Education, Management and Information Technology (AEMIT 2020). Atlantis Press, 2020. http://dx.doi.org/10.2991/assehr.k.200727.013.

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Reports on the topic "ACSI"

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Meeker, Martha A. Leadership Assessment at ACSC. Defense Technical Information Center, 1999. http://dx.doi.org/10.21236/ada388547.

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Bard, Deboarah. HPC4Mfg with ACS. Office of Scientific and Technical Information (OSTI), 2020. http://dx.doi.org/10.2172/1635531.

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Jordan, Kenneth D. ACS Symposium Support. Office of Scientific and Technical Information (OSTI), 2010. http://dx.doi.org/10.2172/972224.

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Collins, Thomas R. ACSL as a Parallel Simulation Language. Defense Technical Information Center, 1990. http://dx.doi.org/10.21236/ada395503.

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Chu, Xuehao. The ACS Statistical Analyzer. University of South Florida, 2010. http://dx.doi.org/10.5038/cutr-nctr-rr-2010-13.

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Watson, Thomas B. Aerosol Chemical Speciation Monitor (ACSM) Instrument Handbook. Office of Scientific and Technical Information (OSTI), 2017. http://dx.doi.org/10.2172/1375336.

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Hampton, Mary N. ACSC Quick-Look: The Role of the US Military in Free and Fair Elections. ACSC Quick-Look 05-06. Defense Technical Information Center, 2005. http://dx.doi.org/10.21236/ada430904.

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Gellman, Andrew J. ACS Symposium on Molecular Tribology. Defense Technical Information Center, 2002. http://dx.doi.org/10.21236/ada401270.

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Kuniyoshi, Corrie, Natalia Martin, Christian Schiavone, Joerg Schlatterer, and Taylor Stevens. 2019 ACS Graduate Student Survey Report. American Chemical Society, 2021. http://dx.doi.org/10.1021/acs.edu.2019gssrpt.

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Lee, Robert, and Mo Benmerrouche. Redundancy and SIL Requirements for the Safety Rated ACMI. Office of Scientific and Technical Information (OSTI), 2018. http://dx.doi.org/10.2172/1493220.

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