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1

Ireland. Office of the Comptroller and Auditor General. Improving performance: Public service case studies. Dublin: Stationery Office, 2007.

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2

Public management: A case handbook. Seoul: Sungkyunkwan University Press, 2014.

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3

Sclar, Elliott. The privatization of public service: Lessons from case studies. Washington, D.C: Economic Policy Institute, 1997.

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4

1981-, Ahluwalia Raunica, ed. Marketing communications industry: Entrepreneurial case studies. New Delhi: Response Books, 2008.

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5

Engaging public sector clients: From service-delivery to co-production. New York: Palgrave Macmillan, 2009.

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6

Michael, Tracey. The decline and fall of public service broadcasting. Oxford: Oxford University Press, 1998.

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7

Public service commission in an Indian state. Delhi: Gujarat Publications, 1985.

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8

Fu wu zheng fu = Service- oriented government. Beijing: Zhong yang bian yi chu ban she, 2013.

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9

1970-, Loxley Salim, ed. Public service, private profits: The political economy of public/private partnerships in Canada. Halifax: Fernwood Pub., 2010.

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10

Managing people in public agencies: Personnel and labor relations. Lanham, MD: University Press of America, 1989.

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11

Kernaghan, Kenneth. A conflict of loyalties: Student manual. 2nd ed. Toronto: Institute of Public Administration of Canada, 1992.

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12

United Nations. Dept. of Economic and Social Affairs. Good practices and innovations in public governance: United Nations Public Service Awards winners and finalists, 2003-2009. New York: United Nations, 2009.

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13

Muppidi, Sundeep R., and Premila Manvi. Public service broadcasting and its role in raising civic consciousness: Case studies from Asia. Singapore: Asian Media Information and Communication Centre (AMIC) and Wee Kim Wee School of Communication and Information, Nanyang Technological University (WKWSCI-NTU), 2012.

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14

Carley, Michael. Performance monitoring in a professional public service: The case of the Careers Service. London: Policy Studies Institute, 1988.

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15

Social welfare for rural development: A case study. New Delhi, India: Inter-India Publications, 1986.

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16

Kirby, Michael J. L. Political briefing notes. Toronto: Institute of Public Administration of Canada, 1986.

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17

Raadschelders, J. C. N., and F. M. van der Meer. L'entourage administratif du pouvoir executif. Bruxelles: Institut International des sciences administratives, 1998.

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18

Yeatman, Anna. Individualization and the delivery of welfare services: Contestation and complexity. New York: Palgrave Macmillan, 2008.

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19

Crisis communications: A casebook approach. 4th ed. New York: Routledge/Taylor and Francis Group, 2010.

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20

Greiner, Joy Marilyn. Exemplary public libraries: Lessons in leadership, management, and service. Westport, Conn: Libraries Unlimited, 2004.

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21

Reeher, Grant. First person political: Legislative life and the meaning of public service. New York, NY: New York University Press, 2006.

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22

Teissier, Claude. La poste : logique commerciale, logique de service public: La greffe culturelle. Paris: Harmattan, 1997.

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23

First person political: Legislative life and the meaning of public service. New York: New York University Press, 2005.

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24

Jian she Zhongguo te se gong gong fu wu xing zheng fu: Building Chinese public service oriented government. Beijing Shi: Zhong yang wen xian chu ban she, 2005.

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25

Rose, Tim. Modernising service delivery: The integrated services prototype. Leeds: Corporate Document Services, 1999.

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26

American diplomats in Russia: Case studies in Orphan Diplomacy, 1916-1919. Westport, Conn: Praeger, 1997.

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27

Membretti, Andrea. Leoncavallo: Spazio pubblico autogestito : un percorso di cittadinanza attiva. Milano: Mamme del Leoncavallo, 2003.

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28

Public management and complexity theory: Richer decision-making in public services. New York: Routledge, 2011.

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29

Ziegler, Fabian. Internationale Wettbewerbsfähigkeit von Dienstleistungsbranchen: Eine empirische Analyse der Werbebranche. Bern: P. Lang, 1994.

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30

Preece, Julia. Community service, and community engagement in four African Universities. Gaborone, Botswana: Lightbooks, 2011.

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31

O'Rourke, John. Jersey troopers: Sacrifice at the altar of public service. Charleston, SC: History Press, 2010.

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32

Jersey troopers: Sacrifice at the altar of public service. Charleston, SC: History Press, 2010.

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33

Pestoff, Victor Alexis. Reforming social services in Central and Eastern Europe: An eleven nation overview. Krakow, Poland: Cracow Academy of Economics, 1995.

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34

Monika, Müller. Von der Fürsorge in die Soziale Arbeit: Fallstudie zum Berufswandel in Ostdeutschland. Opladen: B. Budrich, 2006.

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35

Elliott, R. F. Pay reform in the public service: Initial impact on pay dispersion in Australia, Sweden, and the United Kingdom. Paris: Organisation for Economic Co-operation and Development, 1996.

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36

Karin, Lasthuizen, and Rayner Julie 1961-, eds. Ethics and management in the public sector. New York: Routledge, 2012.

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37

Mitchell, Titus &. Co. Legal services study of seventeen New York State utilities: For the Public Service Commission of the State of New York : final report. [New York]: Mitchell, Titus & Co., 1993.

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38

Ethics moments in government: Cases and controversies. Boca Raton, FL: CRC Press, 2010.

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39

Berkowitz, Edward D. Creating the welfare state: The political economy of twentieth-century reform. 2nd ed. New York: Praeger, 1988.

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40

Berkowitz, Edward D. Creating thewelfare state: The political economy of twentieth-century reform. Lawrence, Kan: University Press of Kansas, 1992.

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41

Kim, McQuaid, ed. Creating the welfare state: The political economy of twentieth-century reform. Lawrence, Kan: University Press of Kansas, 1992.

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42

Stacey, Simon. New capacities for old?: The implications of public-private partnerships for universal service delivery in South Africa, Angola, and Mozambique : prospects and challenges. [Johannesburg, South Africa]: Centre for Policy Studies, 1997.

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43

Beyond the public realm: Local governance network and service development in the Amhara and Tigray regions, Ethiopia. Maastricht: Shaker, 2007.

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44

Halinen, Aino. Relationship marketing in professional services: A study of agency-client dynamics in the advertising sector. London: Routledge, 1997.

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45

missing], [name. Social services administration in Hong Kong: Theoretical issues and case studies. Singapore: World Scientific, 2003.

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46

Personalised library services in higher education: the boutique approach. Farnham, Surrey, England: Ashgate, 2012.

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47

Anne, Thurston, and Commonwealth Secretariat, eds. Personnel records: A strategic resource for public sector management : (with case studies from Uganda, Ghana and Zimbabwe). Toronto, Ont: Commonwealth Secretariat, 1998.

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48

Running a successful library card campaign: A how-to-do-it manual for librarians. New York: Neal-Schuman Publishers, 2002.

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49

Boulay, Sophie. Usurpation de l'identité citoyenne dans l'espace public: Astroturfing, communication et démocratie. Québec, Québec: Presses de l'Université du Québec, 2015.

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50

1943-, Morgan Douglas F., ed. Foundations of public service. Armonk, N.Y: M.E. Sharpe, 2008.

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