Relevant bibliographies by topics / After-sales services

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers

Academic literature on the topic 'After-sales services'

Author: Grafiati
Published: 4 June 2021
Last updated: 16 February 2022

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Journal articles on the topic "After-sales services"

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Wilson, Timothy L. "International After-Sales Services." Journal of Global Marketing 13, no. 1 (1999): 5–27. http://dx.doi.org/10.1300/j042v13n01_02.

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Taifi, Nouha. "After-Sales Services: Technology Management and Beyond." Journal of Information & Knowledge Management 13, no. 01 (2014): 1450004. http://dx.doi.org/10.1142/s021964921450004x.

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This paper presents the findings of a long-term scientific research about the role of the after-sales services as a major player in both the supply and value chain. Through an investigation in an epistemological and ontological manner about the innovation and business processes, the organisational infrastructures and collaborations, and the information and communication technologies, the results show in an automotive context that these types of services are indeed involved in both the new product development process and in the operations management. Besides, as a part of the service sector, th
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Lu, Shu Ping, Kuei Kai Shao, and Kuo Shu Luo. "A Service-Oriented After-Sales Services System in Mechanical Engineering Industry." Applied Mechanics and Materials 307 (February 2013): 447–50. http://dx.doi.org/10.4028/www.scientific.net/amm.307.447.

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This paper presents a service-oriented After-sales services system in Mechanical Engineering Industry. Typical After-sales services include status tracking services by customers, customer services, assignors and assignees. Therefore, the proposed After-sales service tracking management system work in the progress from the case study is conducted. Our system can connect with other service-related systems, such as enterprise content management repository system and business process management system. The After-sales services system is developed by consulting and visiting the machine tools manufa
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Rudnick, Martin, Jan Riezebos, Daryl John Powell, and Annika Hauptvogel. "Effective after-sales services through the lean servitization canvas." International Journal of Lean Six Sigma 11, no. 5 (2020): 943–56. http://dx.doi.org/10.1108/ijlss-07-2017-0082.

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Purpose A lean approach is frequently applied in the primary processes of a company, but less in after-sales service. Servitization leads to a change from pure product providers to integrated product-service systems (PSS) providers. The after-sales services may benefit from a lean approach to effectively integrate usage data of the installed product base. This paper aims to develop a lean servitization canvas to open-up possibilities for additional revenue streams for organizations in the after-sales market. Design/methodology/approach This paper develops and proposes the use of a lean serviti
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Fang, Ji Tao, Hui Wang, and Wei Wei Deng. "After Service Collaborated Management Platform Based on ASP Mode." Advanced Materials Research 631-632 (January 2013): 1233–38. http://dx.doi.org/10.4028/www.scientific.net/amr.631-632.1233.

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In after-sales services of Heavy-duty automobile industry, a major problem is analyzed, and the after services collaborated management integrated platform based on ASP mode is put forward. The system structural and functional model of this platform is also introduced. Supported by web service technology, the framework of ASP mode is established, and the integration of produce process information and after-sales services process information is realized. The answer pace and quality of after-sales services is greatly improved.
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Kholmamatov, Diyor. "Promote Upgrade After-Sales Service Strategic Skills." Indonesian Journal of Law and Economics Review 2, no. 2 (2019): 48–51. http://dx.doi.org/10.21070/ijler.2019.v2.8.

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The article describes the importance of after-sales service in the field of wholesale marketing, the role in improving the competitiveness of goods in the wholesale trade in goods. There are opinions on the strategic directions of development of after-sales service in the wholesale trade. In conclusion, major points of the development have seen on the promotion of the after sales services and strategic skills.
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Kholmamatov, Diyor. "Promote Upgrade After-Sales Service Strategic Skills." Indonesian Journal of Law and Economics Review 2, no. 2 (2019): 48–51. http://dx.doi.org/10.21070/ijler.v2i2.8.

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The article describes the importance of after-sales service in the field of wholesale marketing, the role in improving the competitiveness of goods in the wholesale trade in goods. There are opinions on the strategic directions of development of after-sales service in the wholesale trade. In conclusion, major points of the development have seen on the promotion of the after sales services and strategic skills.
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Albors-Garrigos, Jose, Alex Frass, Klaus Peter Schoeneberg, and Angel Peiro Signes. "Impact of national cultures on automotive after sales services perception." Management:Journal of Sustainable Business and Management Solutions in Emerging Economies 22, no. 2 (2017): 13. http://dx.doi.org/10.7595/management.fon.2017.0014.

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This article clarifies the impact of national culture in the after sales service in the automotive sector. Introduction and objectives: After-sales services have become paramount in the automobile industry. However, they are not sufficiently researched, particularly in emerging markets. Here an academic gap exists because, within the automotive research literature, culture is a widely neglected issue. Thus no explicit knowledge can be applied regarding emerging markets service demand behaviour, which might be a crucial point, as some of these countries culture is different to the western cultu
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Ashfaq, Muhammad. "AFTER SALES SERVICE, CUSTOMER SATISFACTION, AND LOYALTY IN TELECOM SECTOR." Journal of Applied Structural Equation Modeling 3, no. 1 (2019): 31–42. http://dx.doi.org/10.47263/jasem.3(1)04.

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This study aims to examine the relationships between after-sales service, customer satisfaction, and loyalty. Moreover, this study also explains how after-sales services such as delivery, installation, product warranty, telephone/online supports, up gradation, and complaint influence customer loyalty with the mediating role of customer satisfaction. Online data were collected using a convenience sampling technique from 204 respondents who were currently using the Internet (i.e., 3G, 4G devices or fixed broadband) in Pakistan. The online-based questionnaire was implemented a five-point Likert s
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Nugraha, Chandra, and Rusmin Nuryadin. "Loyalitas Pelanggan : Dimensi Kualitas Layanan Jasa Pada AUTO 2000." JEMPER (Jurnal Ekonomi Manajemen Perbankan) 1, no. 1 (2019): 23. http://dx.doi.org/10.32897/jemper.v1i1.124.

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After-sales services are based on consumer needs, desires and requests. By paying attention to the quality of services provided to consumers, it is expected that companies can provide value, satisfaction, and quality that is in accordance with what consumers want. Thus companies can create long-term relationships with consumers or create customer loyalty.The results of the study concluded that the quality of after-sales service has an effect on customer loyalty on the Soekarno Hatta Bandung Auto 2000 with a linear regression equation Y = -3,051 + 0,735 X which means that every increase in the
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Dissertations / Theses on the topic "After-sales services"

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Winkler, Sven. "After-sales-Feedback mit Kundenkonferenzen : methodische Grundlagen und praktische Anwendung /." Wiesbaden : Dt. Univ.-Verl. [u.a.], 2001. http://www.gbv.de/du/services/toc/bs/32956353x.

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Fragoeiro, Margarida Maria Monteiro. "Construção de um dashboard para gestão de reclamações." Master's thesis, Instituto Superior de Economia e Gestão, 2018. http://hdl.handle.net/10400.5/17630.

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Mestrado em Métodos Quantitativos para a Decisão Económica e Empresarial<br>O presente relatório do trabalho final de mestrado tem como objetivo descrever o trabalho realizado na Worten, empresa do grupo SONAE responsável pelo retalho de eletrónica. O projeto foi desenvolvido no departamento de serviços e pós-venda, com foco especial na área da pós-venda e nos processos de reparação de equipamentos. Com o foco das empresas direcionado para o cliente e para os seus desejos e necessidades, a satisfação deste está cada vez mais em primeiro plano. Com isto em mente, percebeu-se que monitorizar o
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Müller, Sabine, Veronika Safarova, and Michelle Villavicencio. "Analysing the Communication Gap in a Business-to-Business Setting : A Qualitative Study of Alpha Inc. Sweden and its After Sales Service." Thesis, Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-25335.

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Kucuk, Carullah Y. "After-Sales Service Contracting for Excellence in Life-Cycle Cost Management: Numerical Experiments and Systematic Review of Analytical Models." Thesis, University of North Texas, 2020. https://digital.library.unt.edu/ark:/67531/metadc1707412/.

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This research adds to the literature and provides insight to practice via three essays that increase understanding about the applications and consequences of the two new approaches to the after-sales service governance: warranty contract and performance-based contracts. First, we attempted to enhance our knowledge of the modeling of the after-sales service process. In the first essay, the research papers with analytical models of after-sales services to present current trends, issues, and future research directions in the literature are classified. In the second essay, the effect of the warran
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Egonsson, Erika, Ting Ting Ly, and Khulan Bayarsaikhan. "After-Sales Services and Customer Relationship Marketing : A multiple case study within the Swedish heavy equipment machinery industry." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-27427.

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Due to growing complexities in business-to-business products, the relationship between a seller and a buyer usually never ends after the purchase transaction. Customers buy augmented products, expecting bundle of values that come with the product which will satisfy the buyer. Thus, integrating services into the core offerings in manufacturing industries has taken crucial importance. Especially, after-sales service is considered a tool for enhancing a valuable advantage for the customer as well as it is a business opportunity for the company. After-sales services have proven to be of importance
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Bäckström, Jonna, and Fredrik Lundberg. "Viktiga faktorer vid utveckling av affärsområdetservice : En kvalitativ fallstudie på ett svenskt tillverkande företag." Thesis, Högskolan Dalarna, Industriell ekonomi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:du-28160.

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An increasing number of industrial manufacturing companies have made the transition to offer solutions, that include both its products and services for their customers rather than the products itself. Service is considered a lasting source of competitive advantage due to the difficulty to imitate by competitors. Today the field Service is a part of the aftermarket as companies traditionally offer them as a complement to their product. It is regarded to be difficult to manage, a necessary evil and despite investing a large amount of resources into it there are few that fully grasps its potentia
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Rigato, Carlos Alberto. "Uso da internet na pós-venda de serviços business-to-business." Universidade de São Paulo, 2013. http://www.teses.usp.br/teses/disponiveis/12/12139/tde-02052013-155630/.

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No intuito de melhor entender a situação atual, objeções, limitações e perspectivas de uso da internet na pós-venda de serviços business-to-business, este estudo objetivou avaliar por que e como a internet está sendo ou não utilizada nas atividades de pós-venda de serviços de impressão corporativa e propor sugestões de melhoria desse uso para o público acadêmico científico e para os praticantes de gestão. Para isso, foi realizada uma pesquisa exploratória usando estudo de casos com duas revendas de serviços de impressão corporativa. Como síntese dos padrões das descobertas, tem-se que: a inter
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Bucar, Ronan da Silva. "APLICAÇÃO DA ANÁLISE DE ENVOLTÓRIA DE DADOS (DEA) NA AVALIAÇÃO DE EFICIÊNCIA E BENCHMARKING EM GESTÃO DE SERVIÇOS DE PÓS-VENDAS DE AUTOMÓVEIS." Pontifícia Universidade Católica de Goiás, 2012. http://localhost:8080/tede/handle/tede/2439.

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Made available in DSpace on 2016-08-10T10:40:17Z (GMT). No. of bitstreams: 1 RONAN DA SILVA BUCAR.pdf: 2082408 bytes, checksum: 052986812b2303e4527290efa2c31d99 (MD5) Previous issue date: 2012-09-14<br>The service sector has been the subject of many studies due to its expansive growth in terms of markets, and billing for its real renewal capacity and propensity for innovation. The automotive industry has aggregated various activities in its supply chain, dedicated to services, meeting every demand. Specifically with respect to the resale of vehicles, the aftermarket sector concessionaire has
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Almeida, Leandro Faria. "Análise dos serviços e sua relação com o processo de desenvolvimento de produtos em uma empresa de manufatura." Universidade de São Paulo, 2009. http://www.teses.usp.br/teses/disponiveis/3/3136/tde-07042010-110708/.

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A importância dos serviços para as empresas de manufatura tem aumentado nas últimas décadas em função das alterações no ambiente em que estão inseridas. Dentre os aspectos relacionados com a oferta de serviços por empresas de manufatura, pode ser citado que os serviços são influenciados pelas definições realizadas durante o processo de desenvolvimento de produtos (PDP). No entanto, a literatura ainda é escassa no sentido de compreender essa relação. Dessa forma, o objetivo do presente trabalho é analisar as características dos serviços relacionados com os produtos e a sua relação com o PDP por
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Toftberger, Viktor, and Gustaf Jörnelius. "Mapping and improving the after sales flow in a high-tech assembly plant : A case study of the aftermarket at Saab Järfälla." Thesis, Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-67334.

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This thesis report is the final element of the Master of Science degree in Industrial Design Engineering at Luleå University of Technology, conducted between January and September 2017 at Saab AB Surveillance in Järfälla, Sweden. The purpose of this thesis project was to analyze the current situation inside production of aftermarket products with an aim to create an extensive mapping of the current situation. Resulting in suggestions for improvements to stabilize the production and creating integration between the aftermarket and new production.   Products produced at Saab Järfälla are used in
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Books on the topic "After-sales services"

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Barkawi, Karim, Andreas Baader, and Sven Montanus, eds. Erfolgreich mit After Sales Services. Springer Berlin Heidelberg, 2006. http://dx.doi.org/10.1007/3-540-34548-5.

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Prandini, Markus, Ralph Lehmann, Helene Blumer, and Jacqueline Keller. Industrielle After Sales Services in China. Springer Fachmedien Wiesbaden, 2018. http://dx.doi.org/10.1007/978-3-658-19042-2.

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Fraß, Alexander. Achieving Brand Loyalty in China through After-Sales Services. Springer Fachmedien Wiesbaden, 2016. http://dx.doi.org/10.1007/978-3-658-14367-1.

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Dombrowski, Uwe, Simon Fochler, and Constantin Malorny, eds. After Sales Service. Springer Berlin Heidelberg, 2020. http://dx.doi.org/10.1007/978-3-662-62325-1.

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González-Prida Díaz, Vicente, and Adolfo Crespo Márquez. After–sales Service of Engineering Industrial Assets. Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-03710-3.

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Rahman, Anisur, and Gopinath Chattopadhyay. Long Term Warranty and After Sales Service. Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-16271-3.

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Clydesdale, Alan N. Inventory policy and after-sales customer service operations in Xerox. UMIST, 1997.

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Asugman, Gulden. Effects of internationalization on after-sales service. 1993.

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Lehmann, Ralph, Helene Blumer, Markus Prandini, and Jacqueline Keller. Industrielle After Sales Services in China: Rahmenbedingungen, Geschäftsmodelle, Analysen, Empfehlungen. Springer Gabler, 2017.

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(Editor), Karim Barkawi, Andreas Baader (Editor), and Sven Montanus (Editor), eds. Erfolgreich mit After Sales Services: Geschäftsstrategien für Servicemanagement und Ersatzteillogistik. Springer, 2006.

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Book chapters on the topic "After-sales services"

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Dauner, Jörg. "Remote Services als industrielle After Sales Services." In Zahlungsbereitschaft für Remote Services. Springer Fachmedien Wiesbaden, 2012. http://dx.doi.org/10.1007/978-3-8349-4505-1_5.

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Bullinger, Hans-Jörg, and Christian van Husen. "Aktuelle Chancen und Trends im Servicegeschäft." In Erfolgreich mit After Sales Services. Springer Berlin Heidelberg, 2006. http://dx.doi.org/10.1007/3-540-34548-5_2.

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Harrington, H. James. "Process Grouping 10: After-Sales Services." In Creativity, Innovation, and Entrepreneurship. Productivity Press, 2018. http://dx.doi.org/10.4324/9780429425097-10.

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Prandini, Markus, Ralph Lehmann, Helene Blumer, and Jacqueline Keller. "After Sales Services im internationalen Geschäft." In Industrielle After Sales Services in China. Springer Fachmedien Wiesbaden, 2017. http://dx.doi.org/10.1007/978-3-658-19042-2_2.

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Prandini, Markus, Ralph Lehmann, Helene Blumer, and Jacqueline Keller. "Integriertes After-Sales-Service-Geschäftsmodell in China." In Industrielle After Sales Services in China. Springer Fachmedien Wiesbaden, 2017. http://dx.doi.org/10.1007/978-3-658-19042-2_4.

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Prandini, Markus, Ralph Lehmann, Helene Blumer, and Jacqueline Keller. "China als Absatzmarkt für Schweizer Unternehmen." In Industrielle After Sales Services in China. Springer Fachmedien Wiesbaden, 2017. http://dx.doi.org/10.1007/978-3-658-19042-2_1.

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Prandini, Markus, Ralph Lehmann, Helene Blumer, and Jacqueline Keller. "After-Sales-Service-Geschäftsmodelle von Schweizer Unternehmen in China." In Industrielle After Sales Services in China. Springer Fachmedien Wiesbaden, 2017. http://dx.doi.org/10.1007/978-3-658-19042-2_3.

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Prandini, Markus, Ralph Lehmann, Helene Blumer, and Jacqueline Keller. "Beurteilung der After-Sales-Service-Geschäftsmodelle von Schweizer Unternehmen in China." In Industrielle After Sales Services in China. Springer Fachmedien Wiesbaden, 2017. http://dx.doi.org/10.1007/978-3-658-19042-2_5.

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Prandini, Markus, Ralph Lehmann, Helene Blumer, and Jacqueline Keller. "Empfehlungen zur Ausgestaltung von After Sales Services in China." In Industrielle After Sales Services in China. Springer Fachmedien Wiesbaden, 2017. http://dx.doi.org/10.1007/978-3-658-19042-2_6.

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Prandini, Markus, Ralph Lehmann, Helene Blumer, and Jacqueline Keller. "Ausblick auf die wirtschaftliche Entwicklung von China." In Industrielle After Sales Services in China. Springer Fachmedien Wiesbaden, 2017. http://dx.doi.org/10.1007/978-3-658-19042-2_7.

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Conference papers on the topic "After-sales services"

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Prandini, Markus, and Ralph Lehmann. "After Sales Services of Swiss Manufacturing Companies in China." In 2017 International Conference on Industrial Engineering, Management Science and Application (ICIMSA). IEEE, 2017. http://dx.doi.org/10.1109/icimsa.2017.7985581.

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Karni, Reuven, and Maya Kaner. "Knowledge-Based Design of Services With Application to an After-Sales Service Facility." In ASME 2008 9th Biennial Conference on Engineering Systems Design and Analysis. ASMEDC, 2008. http://dx.doi.org/10.1115/esda2008-59156.

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A service is a process comprising a series of more or less intangible activities that normally, but not always, take place in interactions between the customer and service employees and/or physical resources and goods and/or systems of the service provider, and provide solutions to customer problems. We define a service concept in terms of the components of the service package and translate the concept into its constituent parts, such as persons (owners, service providers, service supporters, experts, clients, consultants), tangibles (physical products or parts, facilities, amenities, equipmen
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Mashigo, Khutso, Richard Weeks, and Louwrence D. Erasmus. "Evaluation of the vehicle after-sales services offered in South Africa by competing brands." In 2015 Portland International Conference on Management of Engineering and Technology (PICMET). IEEE, 2015. http://dx.doi.org/10.1109/picmet.2015.7273024.

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Aiyesehinde, John, and Clinton Aigbavboa. "Identifying the critical factors driving the quality of After-sales services in the Nigerian automotive industry." In 2019 IEEE AFRICON. IEEE, 2019. http://dx.doi.org/10.1109/africon46755.2019.9134022.

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Zebardast, Mahnoosh, Gül E. Okudan Kremer, and Marco Taisch. "Manufacturing Evolution Through Servitization: Empirical Evidence on Relationship Between Manufacturing Capability and Economic Advantages." In ASME 2014 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2014. http://dx.doi.org/10.1115/detc2014-35188.

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Recent trends towards service orientation make manufacturing, especially in developed economies, to move into a more service oriented strategy. One solution is to fulfill customer requirements by a product and its after-sales services. However, the actual impact of this transformation on manufacturers has never been explored. This study aims to understand how evolution of service in terms of service-width and length takes place over time, and how it impacts on the manufacturer and is impacted from it. We carry out a longitudinal case-based study on a particular service family (iTune) in consum
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Huang, Xiaoxi, Linda Newnes, and Glenn Parry. "An Analysis of Industrial Practice for Estimating the In-Service Costs of a Product Service System." In ASME 2011 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2011. http://dx.doi.org/10.1115/detc2011-47904.

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An extensive range of companies have moved from providing a tangible product to offering long-term integrated product service solutions. The revenue from such offerings, in particular at the in-service stage of a product service system, has become a key area for profit generation within some companies. However, estimating the cost of providing such a service is one of the major challenges that companies encounter. The research in this paper presents a new framework for estimating the cost of in-service provision for a product service system. Within this framework the service cost factors are i
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Salles, Jose Antonio Arantes, Alexandre Oliveira Dias, and Rosangela Maria Vanalle. "Alignment of after-sales services with measures to improve quality: A case study in a major auto assembly plant in Brazil." In 2011 IEEE International Technology Management Conference (ITMC). IEEE, 2011. http://dx.doi.org/10.1109/itmc.2011.5995993.

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Broillet, Alexandra, and Magali Dubosson. "Luxury e-services at the pre- and after-sales stages of the decision making process: Watch, car, art and travel blogs analysis." In 2008 IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI). IEEE, 2008. http://dx.doi.org/10.1109/soli.2008.4682837.

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Zeverte-Rivza, Sandija, and Ina Gudele. "Digitalisation in times of COVID-19 - the behavioural shifts in enterprises and individuals in the Sector of Bioeconomy." In 22nd International Scientific Conference. “Economic Science for Rural Development 2021”. Latvia University of Life Sciences and Technologies. Faculty of Economics and Social Development, 2021. http://dx.doi.org/10.22616/esrd.2021.55.004.

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Although our daily life within a modern society is unimaginable without the use of information and communication technologies (ICT), the COVID-19 crisis really highlighted the ways we can maximise the use of digital technologies in optimising our work in distance working conditions with limited ability to contact each other physically, make direct sales and ensure the physical document rotation. All these limitations have pushed the governmental organisations, enterprises, and households to utilize numerous means of digital services and digital transformation aspects that had been started to b
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"Computer Sales and After-sales Service System -- Front Office Management Subsystem." In 2018 5th International Conference on Electrical & Electronics Engineering and Computer Science. Francis Academic Press, 2018. http://dx.doi.org/10.25236/iceeecs.2018.026.

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