Relevant bibliographies by topics / AI Chatbots

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'AI Chatbots'

Author: Grafiati
Published: 2 June 2025
Last updated: 31 July 2025

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Journal articles on the topic "AI Chatbots"

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Nze, Stella Udoka. "AI-Powered Chatbots." Global Journal of Human Resource Management 12, no. 6 (2024): 34–45. http://dx.doi.org/10.37745/gjhrm.2013/vol12n63445.

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Artificial Intelligence (AI)-powered chatbots have emerged as a transformative technology, fundamentally changing how businesses and organizations engage with their customers by providing real-time, personalized communication. These chatbots, driven by sophisticated algorithms, utilize Natural Language Processing (NLP) and Machine Learning (ML) to understand, interpret, and respond to human language in a manner that is contextually appropriate and relevant. As a result, AI-powered chatbots enhance both user experience and operational efficiency by automating routine interactions, reducing resp
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Satiti, Laras Hayu, Endang Fauziati, and Endang Seytaningsih. "AI Chatbot as an Effective English Teaching Partner for University Students." International Journal of Educational Research & Social Sciences 5, no. 3 (2024): 463–69. https://doi.org/10.51601/ijersc.v5i3.820.

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This study investigated the effectiveness of an AI chatbot for improving English language skills among Indonesian university students. In order to address the research question, the researchers conducted an analysis of responses to a 20-item questionnaire distributed via Google Form among a sample of 95 university students. The survey was conducted to evaluate student perceptions of the chatbot's usability, language accuracy, feedback quality, and overall strengths. The findings revealed high student satisfaction with all aspects of the chatbot. Students agreed that the chatbot was user-friend
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Meshram, Anurag, Amol Patil, Saurabh Mulik, Aniruddh Pawar, and Prof Sheetal Nirve. "Text Generation Model Using Deep Learning." International Journal for Research in Applied Science and Engineering Technology 13, no. 1 (2025): 23–25. https://doi.org/10.22214/ijraset.2025.66190.

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Abstract: The rapid growth of artificial intelligence (AI) and natural language processing (NLP) has given rise to conversational AI solutions known as chatbots. This project aims to explore and develop a chatbot using the OpenAI API. The chatbot is designed to offer users an interactive, responsive, and context-aware conversation experience. This report presents a detailed overview of the development process, design considerations, implementation, evaluation, and potential improvements. Chatbots have gained prominence for improving online interactions and information retrieval. The chatbot's
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Zhang, Jingwen, Yoo Jung Oh, Patrick Lange, Zhou Yu, and Yoshimi Fukuoka. "Artificial Intelligence Chatbot Behavior Change Model for Designing Artificial Intelligence Chatbots to Promote Physical Activity and a Healthy Diet: Viewpoint." Journal of Medical Internet Research 22, no. 9 (2020): e22845. http://dx.doi.org/10.2196/22845.

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Background Chatbots empowered by artificial intelligence (AI) can increasingly engage in natural conversations and build relationships with users. Applying AI chatbots to lifestyle modification programs is one of the promising areas to develop cost-effective and feasible behavior interventions to promote physical activity and a healthy diet. Objective The purposes of this perspective paper are to present a brief literature review of chatbot use in promoting physical activity and a healthy diet, describe the AI chatbot behavior change model our research team developed based on extensive interdi
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D. B, Adewole, Olusola S. J., Ogunlana S. O, and Adelola M. A. "Development of an AI-Powered Faculty Support Chatbot." International Journal of Research and Innovation in Applied Science X, no. I (2025): 321–34. https://doi.org/10.51584/ijrias.2025.1001026.

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Chatbots have great promise as a tool for providing students with feedback and assisting them in implementing metacognitive techniques during their educational journey. The potential of AI chatbots to completely transform educational systems in a variety of ways recently rocked the world. Artificial intelligence (AI) chatbots can offer prompt assistance by responding to enquiries, providing clarifications, and supplying extra resources. Chatbots can also act as virtual teaching assistants, supporting educators through various means. This research paper presents the design and implementation of
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Ma’rup, Muhammad, Tobirin, and Ali Rokhman. "Utilization of Artificial Intelligence (AI) Chatbots in Improving Public Services: A Meta-Analysis Study." Open Access Indonesia Journal of Social Sciences 7, no. 4 (2024): 1610–18. http://dx.doi.org/10.37275/oaijss.v7i4.255.

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AI chatbots have emerged as a transformative tool in public service delivery. This study aims to conduct a systematic review and meta-analysis of existing literature to assess the effectiveness of AI chatbots in improving efficiency, response time and user satisfaction in various public service contexts. A comprehensive literature search was conducted on the Scopus database, limiting studies published between 2018 and 2024. Inclusion criteria included quantitative studies that evaluated the impact of AI chatbots on at least one of three outcome variables: efficiency, response time, or user sat
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Hong, Hyeonmi, and Sunghee Shin. "Effects of the use of a conversational artificial intelligence chatbot on medical students’ patient-centered communication skill development in a metaverse environment." Journal of Medicine and Life Science 21, no. 3 (2024): 92–101. http://dx.doi.org/10.22730/jmls.2024.21.3.92.

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This study investigated how the use of a conversational artificial intelligence (AI) chatbot improved medical students' patient-centered communication (PCC) skills and how it affected their motivation to learn using innovative interactive tools such as AI chatbots throughout their careers. This study adopted a onegroup post-test-only design to investigate the impact of AI chatbot-based learning on medical students' PCC skills, their learning motivation with AI chatbots, and their perception towards the use of AI chatbots in their learning. After a series of classroom activities, including meta
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Li, Jinjie, Lianren Wu, Jiayin Qi, Yuxin Zhang, Zhiyan Wu, and Shuaibo Hu. "Determinants Affecting Consumer Trust in Communication With AI Chatbots." Journal of Organizational and End User Computing 35, no. 1 (2023): 1–24. http://dx.doi.org/10.4018/joeuc.328089.

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This paper summarized the factors that influence consumers' trust in AI chatbots and divided it into chatbot-related factors (expertise, anthropomorphism, responsiveness, and ease of use), company-related factors (perceived risk, brand trust, human support), and consumer-related factors (privacy concerns). This research attempts to explore the mechanism of human-AI chatbots trust formation and answer the question of how to promote consumers' trust in AI chatbots. The results found that the chatbot-related factors (expertise, responsiveness, and anthropomorphism) positively affect consumers' tr
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Chen, David, Ryan S. Huang, Jane Jomy, et al. "Performance of Multimodal Artificial Intelligence Chatbots Evaluated on Clinical Oncology Cases." JAMA Network Open 7, no. 10 (2024): e2437711. http://dx.doi.org/10.1001/jamanetworkopen.2024.37711.

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ImportanceMultimodal artificial intelligence (AI) chatbots can process complex medical image and text-based information that may improve their accuracy as a clinical diagnostic and management tool compared with unimodal, text-only AI chatbots. However, the difference in medical accuracy of multimodal and text-only chatbots in addressing questions about clinical oncology cases remains to be tested.ObjectiveTo evaluate the utility of prompt engineering (zero-shot chain-of-thought) and compare the competency of multimodal and unimodal AI chatbots to generate medically accurate responses to questi
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Lee, Chaewook, and Namin Shin. "A Case Study on Middle School Students' Learning Experience in Free English Conversation with Generative AI Chatbots." Korean Association For Learner-Centered Curriculum And Instruction 25, no. 12 (2025): 1–19. https://doi.org/10.22251/jlcci.2025.25.12.1.

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Objectives This study explored the pedagogical potential of generative, voice-enabled, conversational, and goal-oriented chatbots for English teaching and learning by analyzing the free conversation experiences between a generative AI chatbot and middle school students. Methods Video-recorded free conversations between a generative English-speaking chatbot developed by Company Y and three middle school students were transcribed and analyzed. Based on the research questions, both qualitative and quantitative analyses were conducted, including text analysis, readability assessment, lexical analy
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Dissertations / Theses on the topic "AI Chatbots"

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Aljadri, Sinan. "Chatbot : A qualitative study of users' experience of Chatbots." Thesis, Linnéuniversitetet, Institutionen för datavetenskap och medieteknik (DM), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-105434.

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The aim of the present study has been to examine users' experience of Chatbot from a business perspective and a consumer perspective. The study has also focused on highlighting what limitations a Chatbot can have and possible improvements for future development. The study is based on a qualitative research method with semi-structured interviews that have been analyzed on the basis of a thematic analysis. The results of the interview material have been analyzed based on previous research and various theoretical perspectives such as Artificial Intelligence (AI), Natural Language Processing (NLP)
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Kero, Chanelle, and Veronica Törnblom. "Utveckling av en chatbots dialog för implementation i en webbaserad kundtjänst." Thesis, Luleå tekniska universitet, Institutionen för system- och rymdteknik, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-69046.

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Automatisering av kundtjänster genom implementering av chatbotar blir allt vanligare för att kunna erbjuda kunder en mer tillgänglig och effektiv service. Vid implementering av chatbotar i kundtjänster lämnas den mänskliga kontrollen och kundens upplevelse delvis över till ett digitalt system, vilket ställer krav på utformning av chatbotars dialoger. Syftet med arbetet är att ta fram en artefakt i form av en chatbot och utveckla dess dialog för en framtida implementation i en kundtjänst. Arbetet ämnar att ta fram designprinciper för utformning och utveckling av chatbotar och deras dialoger i e
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Kuylenstierna, Elsa, and Hanna Trägårdh. "Customers perception of Artificial Intelligence as Chatbots in CRM." Thesis, Högskolan i Halmstad, Akademin för företagande, innovation och hållbarhet, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-44538.

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ABSTRACT  Title: Customers perception of Artificial Intelligence as Chatbots in CRM  Subject: Bachelor thesis in business administration, 15 hp  Authors: Hanna Trägårdh & Elsa Kuylenstierna  Supervisor: Klaus Solberg Söilen  Examiner: Ulf Aagerup  Keywords: Artificial intelligence, Chatbots, Customer Relationship Management, Generation Z, Generation Y  Purpose: The purpose of this study is to determine the perception Swedish customers from Gen Z and Gen Y have of companies using chatbots in customer relationship management. Furthermore the study will analyze if the different generationa
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Roos, Sofie. "Chatbots in education : A passing trend or a valuable pedagogical tool?" Thesis, Uppsala universitet, Institutionen för informatik och media, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-355054.

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Digitalizing education and reinventing the learning experience is one of the big challenges in this age of information. In the eld of E-learning, the application of a chatbot as part of the education has shown interesting potential, both as a teaching and administrative tool. Chatbots have been 'trending' for a few years and quite a few papers examining it in the educational sector has been published, albeit very little interest seems to have been given to the summation of this knowledge. In an attempt to fill the knowledge gap this thesis performed a literature study to examine the documented
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Victorin, Karin. "AI as Gatekeepers to the Job Market : A Critical Reading of; Performance, Bias, and Coded Gaze in Recruitment Chatbots." Thesis, Linköpings universitet, Tema Genus, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-177257.

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The topic of this thesis is AI recruitment chatbots, digital discrimination, and data feminism (D´Ignazio and F.Klein 2020), where I aim to critically analyze issues of bias in these types of human-machine interaction technologies. Coming from a professional background of theatre, performance art, and drama, I am curious to analyze how using AI and social robots as hiring tools entails a new type of “stage” (actor’s space), with a special emphasis on social acting. Humans are now required to adjust their performance and facial expressions in the search for, and approval of, a new job. I will u
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Kvarnåsen, Josefine. "Hi, I am the new digital co-worker : A qualitative study on employees within the public sector’s expectations and experiences of implementing AI chatbots." Thesis, Högskolan Väst, Avd för informatik, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hv:diva-16876.

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Chatbots are becoming increasingly common within both private and public sectors as they are implemented for organizations to provide service at any time. Within related research on the topic, the focus lies on the private sector and chatbot users, while the research on how chatbot implementation may affect the employees within the public sector is lacking. The focus of this thesis is therefore to provide more information about chatbot implementation within the public sector. More specifically, to understand how the employees expect and experience that the implementation of chatbots can affect
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Ljungren, Joakim. "Data-driven design for sustainable behavior : A case study in using data and conversational interfaces to influence corporate settlement." Thesis, Umeå universitet, Institutionen för tillämpad fysik och elektronik, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-139199.

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Interaction with digital products and interfaces concern more and more of human decision-making and the problems regarding environmental, financial and social sustainability are consequences much due to our behavior. The issues and goals of sustainable development therefore implies how we have to think differently about digital design. In this paper, we examine the adequacy of influencing sustainable behavior with a data-driven design approach, applying a conversational user interface. A case study regarding the United Nation’s goals of technological development and economic distribution was c
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Jusko, Ján. "Chatbot pro Smart Cities." Master's thesis, Vysoké učení technické v Brně. Fakulta informačních technologií, 2019. http://www.nusl.cz/ntk/nusl-403204.

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The aim of this work is to simplify access to information for citizens of the city of Brno and at the same time to innovate the way of communication between the citizen and his city. The problem is solved by creating a conversational agent - chatbot Kroko. Using artificial intelligence and a Czech language analyzer, the agent is able to understand and respond to a certain set of textual, natural language queries. The agent is available on the Messenger platform and has a knowledge base that includes data provided by the city council. After conducting an extensive user testing on a total of 76
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Gustafsson, Rickard, and Oskar Lindfors. "Hello, I'm an AI. What can I help you with? : En explorativ studie som undersöker användares attityder gentemot AI-drivna chatbotar." Thesis, Mittuniversitetet, Institutionen för medie- och kommunikationsvetenskap, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-42233.

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Detta är en explorativ studie som undersöker användares attityder gentemot AI-drivna chatbotar. Genom metoden fokusgrupper införskaffade vi empiriskt material som vi kategoriserade och analyserade med hjälp av en tematisk analys. Resultatet visade att användares inställning till chatbotar som kommunikationsverktyg är positiv, men de hade en bestämd uppfattning om vilka typer av uppgifter som lämpar sig för en chatbot och inte.
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Eklund, Joakim, and Fred Isaksson. "Identifying & Evaluating SystemComponents for Cognitive Trustin AI-Automated Service Encounters : Trusting a Study- & Vocational Chatbot." Thesis, Uppsala universitet, Avdelningen för systemteknik, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-386044.

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The intensifying idea that AI soon will be a part of our everyday life allows for dreams about the complex relationship we one day could have with non-biological social intelligence. However, establishing societal and individual acceptance of AI-powered autonomy in disciplines built upon to the reliance to human competence raises a number of pressing challenges. One of them being, what system components will engender respectively counteract cognitive trust in socially oriented AI-automated processes?   This masters thesis tackles the seemingly ambiguous concept of trust in automation by identi
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Books on the topic "AI Chatbots"

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Crowder, James. AI Chatbots. Springer Nature Switzerland, 2024. http://dx.doi.org/10.1007/978-3-031-45509-4.

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Arnone, Gioia. AI and Chatbots in Fintech. Springer Nature Switzerland, 2024. http://dx.doi.org/10.1007/978-3-031-55536-7.

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Følstad, Asbjørn, Symeon Papadopoulos, Theo Araujo, et al., eds. Chatbots and Human-Centered AI. Springer Nature Switzerland, 2025. https://doi.org/10.1007/978-3-031-88045-2.

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Kempt, Hendrik. Chatbots and the Domestication of AI. Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-56290-8.

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Kempt, Hendrik. Chatbots and the Domestication of AI. Springer Nature Switzerland, 2025. https://doi.org/10.1007/978-3-031-75558-3.

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Conversational AI: Chatbots That Work. Manning Publications Co. LLC, 2021.

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Arce, Gustavo R. Parés, and Ricardo L. Parés Arce. Transform Your Business with Ai Chatbots. Primedia eLaunch LLC, 2021.

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McTear, Michael. Conversational AI: Dialogue Systems, Conversational Agents, and Chatbots. Springer International Publishing AG, 2020.

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McTear, Michael. Conversational AI: Dialogue Systems, Conversational Agents, and Chatbots. Morgan & Claypool Publishers, 2020.

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McTear, Michael. Conversational AI: Dialogue Systems, Conversational Agents, and Chatbots. Morgan & Claypool Publishers, 2020.

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Book chapters on the topic "AI Chatbots"

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Biswas, Manisha. "IBM Watson Chatbots." In Beginning AI Bot Frameworks. Apress, 2018. http://dx.doi.org/10.1007/978-1-4842-3754-0_4.

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Assayed, Suha Khalil, Manar Alkhatib, and Khaled Shaalan. "A Systematic Review of Conversational AI Chatbots in Academic Advising." In BUiD Doctoral Research Conference 2023. Springer Nature Switzerland, 2024. http://dx.doi.org/10.1007/978-3-031-56121-4_33.

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AbstractPurpose – This paper aims to review several studies published between 2018 to 2022 about advising chatbots in schools and universities as well as evaluating the state-of-the-art machine learning models that are deployed into these models.Methodology – This paper follows the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA), it demonstrated the main phases of the systematic review, it starts with screening 128 articles and then including 11 articles for systematic review which focused on the current services of the advising chatbots in schools and universities,
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Eager, Bron. "Ideating with AI chatbots." In AI-Powered Scholar. Routledge, 2024. http://dx.doi.org/10.4324/9781032665276-8.

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Ciesla, Robert. "AI and Chatbots in Healthcare." In The Book of Chatbots. Springer Nature Switzerland, 2024. http://dx.doi.org/10.1007/978-3-031-51004-5_5.

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Bisser, Stephan. "Gestaltungsprinzipien eines Chatbots." In Microsoft Conversational AI-Platform für Entwickler. Springer Berlin Heidelberg, 2022. http://dx.doi.org/10.1007/978-3-662-66472-8_4.

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Bisser, Stephan. "Aufbau eines Chatbots." In Microsoft Conversational AI-Platform für Entwickler. Springer Berlin Heidelberg, 2022. http://dx.doi.org/10.1007/978-3-662-66472-8_5.

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Bisser, Stephan. "Veröffentlichung eines Chatbots." In Microsoft Conversational AI-Platform für Entwickler. Springer Berlin Heidelberg, 2022. http://dx.doi.org/10.1007/978-3-662-66472-8_7.

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Bisser, Stephan. "Testen eines Chatbots." In Microsoft Conversational AI-Platform für Entwickler. Springer Berlin Heidelberg, 2022. http://dx.doi.org/10.1007/978-3-662-66472-8_6.

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Pulapaka, Sanjeev, Srinath Godavarthi, and Dr Sherry Ding. "GenAI-Powered Chatbots." In Empowering the Public Sector with Generative AI. Apress, 2024. http://dx.doi.org/10.1007/979-8-8688-0473-1_6.

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Solanki, Nisha, Nidhi Singh, and Disha Garg. "Human mental experience through chatbots." In Edge-AI in Healthcare. CRC Press, 2023. http://dx.doi.org/10.1201/9781003244592-11.

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Conference papers on the topic "AI Chatbots"

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Rathore, Sushmit Singh, Rohit Ghosh, Sayantam Giri, et al. "Integrating Intelligent Chatbots in Healthcare: AI Based Healthcare Chatbot." In 2024 2nd International Conference on Signal Processing, Communication, Power and Embedded System (SCOPES). IEEE, 2024. https://doi.org/10.1109/scopes64467.2024.10990617.

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Robledo-Rella, Víctor, Andrés Gonzalez-Nucamendi, Luis Neri, Rosa M. G. García-Castelán, Julieta Noguez, and Jorge Valverde-Rebaza. "Can We Trust AI Chatbots to Teach University Physics? A Performance Comparison of AI Chatbots." In 2025 IEEE Global Engineering Education Conference (EDUCON). IEEE, 2025. https://doi.org/10.1109/educon62633.2025.11016485.

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Hezavehi, Sasha Mahdavi, Jianming Yong, Jun Shen, Dongming Xu, and Brian Yecies. "Toward Design Perspectives of AI Chatbots." In 2024 Twelfth International Conference on Advanced Cloud and Big Data (CBD). IEEE, 2024. https://doi.org/10.1109/cbd65573.2024.00058.

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Manoharan, Geetha, Lalit Mohan Pant, Ruchi Tewari, Swapnil Vichare, Prithu Sarkar, and Joshuva Arockia Dhanraj. "AI-Powered Chatbots for Mental Health Support." In 2024 7th International Conference on Contemporary Computing and Informatics (IC3I). IEEE, 2024. https://doi.org/10.1109/ic3i61595.2024.10829185.

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Karnalim, Oscar, Mewati Ayub, and Krismanto Kusbiantoro. "Perspective of AI Chatbots in K-12 Education." In 2024 IEEE International Conference on Advanced Learning Technologies (ICALT). IEEE, 2024. http://dx.doi.org/10.1109/icalt61570.2024.00076.

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H T, Manohara, Annapurna Gummadi, Kathari Santosh, S. Vaitheeshwari, S. Suma Christal Mary, and B. Kiran Bala. "Human Centric Explainable AI for Personalized Educational Chatbots." In 2024 10th International Conference on Advanced Computing and Communication Systems (ICACCS). IEEE, 2024. http://dx.doi.org/10.1109/icaccs60874.2024.10716907.

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Ryan, Wesley Brilliant Lay, Jerry Jonathan Chia, and Anderes Gui. "Transforming E-Commerce: AI Chatbots for Supercharged Customer Experiences." In 2024 International Conference on Information Technology Research and Innovation (ICITRI). IEEE, 2024. http://dx.doi.org/10.1109/icitri62858.2024.10698874.

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Chauhan, Rahul, Siddharth Shukla, Siddharth Pokhriyal, Swati Devliyal, and Ravi Ranjan Kumar. "Enhancement of Usability of AI Chatbots using Machine Learning." In 2024 Asia Pacific Conference on Innovation in Technology (APCIT). IEEE, 2024. http://dx.doi.org/10.1109/apcit62007.2024.10673475.

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Khennouche, Feriel, Youssef Elmir, Nabil Djebari, and Larbi Boubchir. "Improving User Experience for AI Chatbots through LLM Models." In 2024 IEEE/ACS 21st International Conference on Computer Systems and Applications (AICCSA). IEEE, 2024. https://doi.org/10.1109/aiccsa63423.2024.10912523.

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Xu, Jerry, Justin Wang, Joley Leung, and Jasmine Gu. "GRASP: Municipal Budget AI Chatbots for Enhancing Civic Engagement." In 2024 IEEE International Conference on Big Data (BigData). IEEE, 2024. https://doi.org/10.1109/bigdata62323.2024.10825975.

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Reports on the topic "AI Chatbots"

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Cao, Larry. IV. Chatbot, Knowledge Graphs, and AI Infrastructure. CFA Institute Research Foundation, 2023. http://dx.doi.org/10.56227/23.1.10.

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Expert contributors discuss AI and big data applications that are being developed for financial services, such as AI-powered intelligent customer service systems; “factories” for data processing, AI, simulation, and visualization; and symbolic AI.
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