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Dissertations / Theses on the topic 'AI Chatbots'

Author: Grafiati

Published: 2 June 2025

Last updated: 31 July 2025

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1

Aljadri, Sinan. "Chatbot : A qualitative study of users' experience of Chatbots." Thesis, Linnéuniversitetet, Institutionen för datavetenskap och medieteknik (DM), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-105434.

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The aim of the present study has been to examine users' experience of Chatbot from a business perspective and a consumer perspective. The study has also focused on highlighting what limitations a Chatbot can have and possible improvements for future development. The study is based on a qualitative research method with semi-structured interviews that have been analyzed on the basis of a thematic analysis. The results of the interview material have been analyzed based on previous research and various theoretical perspectives such as Artificial Intelligence (AI), Natural Language Processing (NLP)

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2

Kero, Chanelle, and Veronica Törnblom. "Utveckling av en chatbots dialog för implementation i en webbaserad kundtjänst." Thesis, Luleå tekniska universitet, Institutionen för system- och rymdteknik, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-69046.

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Automatisering av kundtjänster genom implementering av chatbotar blir allt vanligare för att kunna erbjuda kunder en mer tillgänglig och effektiv service. Vid implementering av chatbotar i kundtjänster lämnas den mänskliga kontrollen och kundens upplevelse delvis över till ett digitalt system, vilket ställer krav på utformning av chatbotars dialoger. Syftet med arbetet är att ta fram en artefakt i form av en chatbot och utveckla dess dialog för en framtida implementation i en kundtjänst. Arbetet ämnar att ta fram designprinciper för utformning och utveckling av chatbotar och deras dialoger i e

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Kuylenstierna, Elsa, and Hanna Trägårdh. "Customers perception of Artificial Intelligence as Chatbots in CRM." Thesis, Högskolan i Halmstad, Akademin för företagande, innovation och hållbarhet, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-44538.

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ABSTRACT Title: Customers perception of Artificial Intelligence as Chatbots in CRM Subject: Bachelor thesis in business administration, 15 hp Authors: Hanna Trägårdh & Elsa Kuylenstierna Supervisor: Klaus Solberg Söilen Examiner: Ulf Aagerup Keywords: Artificial intelligence, Chatbots, Customer Relationship Management, Generation Z, Generation Y Purpose: The purpose of this study is to determine the perception Swedish customers from Gen Z and Gen Y have of companies using chatbots in customer relationship management. Furthermore the study will analyze if the different generationa

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Roos, Sofie. "Chatbots in education : A passing trend or a valuable pedagogical tool?" Thesis, Uppsala universitet, Institutionen för informatik och media, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-355054.

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Digitalizing education and reinventing the learning experience is one of the big challenges in this age of information. In the eld of E-learning, the application of a chatbot as part of the education has shown interesting potential, both as a teaching and administrative tool. Chatbots have been 'trending' for a few years and quite a few papers examining it in the educational sector has been published, albeit very little interest seems to have been given to the summation of this knowledge. In an attempt to fill the knowledge gap this thesis performed a literature study to examine the documented

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Victorin, Karin. "AI as Gatekeepers to the Job Market : A Critical Reading of; Performance, Bias, and Coded Gaze in Recruitment Chatbots." Thesis, Linköpings universitet, Tema Genus, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-177257.

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The topic of this thesis is AI recruitment chatbots, digital discrimination, and data feminism (D´Ignazio and F.Klein 2020), where I aim to critically analyze issues of bias in these types of human-machine interaction technologies. Coming from a professional background of theatre, performance art, and drama, I am curious to analyze how using AI and social robots as hiring tools entails a new type of “stage” (actor’s space), with a special emphasis on social acting. Humans are now required to adjust their performance and facial expressions in the search for, and approval of, a new job. I will u

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Kvarnåsen, Josefine. "Hi, I am the new digital co-worker : A qualitative study on employees within the public sector’s expectations and experiences of implementing AI chatbots." Thesis, Högskolan Väst, Avd för informatik, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hv:diva-16876.

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Chatbots are becoming increasingly common within both private and public sectors as they are implemented for organizations to provide service at any time. Within related research on the topic, the focus lies on the private sector and chatbot users, while the research on how chatbot implementation may affect the employees within the public sector is lacking. The focus of this thesis is therefore to provide more information about chatbot implementation within the public sector. More specifically, to understand how the employees expect and experience that the implementation of chatbots can affect

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Ljungren, Joakim. "Data-driven design for sustainable behavior : A case study in using data and conversational interfaces to influence corporate settlement." Thesis, Umeå universitet, Institutionen för tillämpad fysik och elektronik, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-139199.

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Interaction with digital products and interfaces concern more and more of human decision-making and the problems regarding environmental, financial and social sustainability are consequences much due to our behavior. The issues and goals of sustainable development therefore implies how we have to think differently about digital design. In this paper, we examine the adequacy of influencing sustainable behavior with a data-driven design approach, applying a conversational user interface. A case study regarding the United Nation’s goals of technological development and economic distribution was c

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Jusko, Ján. "Chatbot pro Smart Cities." Master's thesis, Vysoké učení technické v Brně. Fakulta informačních technologií, 2019. http://www.nusl.cz/ntk/nusl-403204.

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The aim of this work is to simplify access to information for citizens of the city of Brno and at the same time to innovate the way of communication between the citizen and his city. The problem is solved by creating a conversational agent - chatbot Kroko. Using artificial intelligence and a Czech language analyzer, the agent is able to understand and respond to a certain set of textual, natural language queries. The agent is available on the Messenger platform and has a knowledge base that includes data provided by the city council. After conducting an extensive user testing on a total of 76

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Gustafsson, Rickard, and Oskar Lindfors. "Hello, I'm an AI. What can I help you with? : En explorativ studie som undersöker användares attityder gentemot AI-drivna chatbotar." Thesis, Mittuniversitetet, Institutionen för medie- och kommunikationsvetenskap, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-42233.

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Detta är en explorativ studie som undersöker användares attityder gentemot AI-drivna chatbotar. Genom metoden fokusgrupper införskaffade vi empiriskt material som vi kategoriserade och analyserade med hjälp av en tematisk analys. Resultatet visade att användares inställning till chatbotar som kommunikationsverktyg är positiv, men de hade en bestämd uppfattning om vilka typer av uppgifter som lämpar sig för en chatbot och inte.

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Eklund, Joakim, and Fred Isaksson. "Identifying & Evaluating SystemComponents for Cognitive Trustin AI-Automated Service Encounters : Trusting a Study- & Vocational Chatbot." Thesis, Uppsala universitet, Avdelningen för systemteknik, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-386044.

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The intensifying idea that AI soon will be a part of our everyday life allows for dreams about the complex relationship we one day could have with non-biological social intelligence. However, establishing societal and individual acceptance of AI-powered autonomy in disciplines built upon to the reliance to human competence raises a number of pressing challenges. One of them being, what system components will engender respectively counteract cognitive trust in socially oriented AI-automated processes? This masters thesis tackles the seemingly ambiguous concept of trust in automation by identi

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Svenningsson, Nina. "What’s up AI?! : En undersökning kring människoliknande beteende hos chatbotar och dess påverkan på användarupplevelsen." Thesis, Högskolan Kristianstad, Fakulteten för ekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-19854.

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Artificiell intelligens (AI) sprider sig genom samhället och används mer och mer inom flera olika områden. Chatbotar är en populär form av social AI som använder sig av naturligt språk för att kommunicera med användare. Det finns olika åsikter kring huruvida en chatbot ska prata och bete sig människolikt eller inte. Den ena sidan argumenterar att chatbotar ska fortsätta utvecklas för att kunna simulera mänskligt beteende och intelligens, å andra sidan argumenteras att chatbotar ska vara tydliga med att de är maskiner och att det även kan vara positivt för användarupplevelsen om chatbotar inte

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Andersson, Ludvig, and Erik Felin. "AI inom vårdrådgivning : En attitydanalys på 1177 Vårdguidens sjuksköterskor." Thesis, Uppsala universitet, Institutionen för informatik och media, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-376660.

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Artificiell intelligens (AI) är en teknik som blir allt vanligare inom en rad områden, inte minst i syfte att effektivisera. I Sverige har kritik riktats mot vårdbranschen och de långa vårdköer som tynger den. Undersökningen syftar till att undersöka AI:s potential inom vårdbranschen i allmänhet och 1177 Vårdguiden i synnerhet. Genom en attitydanalys baserad på fyra intervjuer med 1177 Vårdguidens sjuksköterskor, kommer undersökningen fram till att AI har en viss potential när det gäller administrativa ärenden. Vad gäller vårdärenden är attityden inför AI mer negativ och

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Gligorijevic, Ilic Nemanja. "Utveckling av en FAQ chatbot - för frågor om ett program på ett universitet." Thesis, Luleå tekniska universitet, Institutionen för system- och rymdteknik, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-85197.

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The implementation of chatbots and service services is becoming more common. The reason for this is that they are constantly available to answer questions, no matter what time it is. To make one chatbot is not just to write questions and specific answers. Communicating with one chatbot should, as much as possible, look like communicating with another human. The purpose of this report is to create a chatbot that will be used at Luleå university of technology and that will answer questions about system science. Furthermore, the goal is to investigate which design principles should be implemente

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Wärmegård, Erik. "Intelligent chatbot assistant: A study of integration with VOIP and Artificial Intelligence." Thesis, Högskolan i Halmstad, Akademin för informationsteknologi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-42693.

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Development and research on Artificial Intelligence have increased during recent years, and the field of medicine is not excluded as a target audience for this top modern technology. Despite new research and tools in favor of medical care, the staff is still under heavy workloads. The goal of this thesis is to analyze and propose the possibility of a chatbot that aims to ease the pressure on the medical staff. To provide a guarantee that patients are being monitored. With Artificial Intelligence, VOIP, Natural Language Processing, and web development, this chatbot can communicate with a patien

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Lilja, Adam, and Max Kihlborg. "Important criteria when choosing a conversational AI platform for enterprises." Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-280896.

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This paper evaluates and analyzes three conversational AI-platforms; Dialogflow (Google), Watson Assistant (IBM) and Teneo (Artificial Solutions) on how they perform based on a set of criteria; pricing model, ease-of-use, efficiency, experience working in the software and what results to expect from each platform. The main focus was to investigate the platforms in order to acquire an understanding of which platform would best be suited for enterprises. The platforms were compared by performing a variety of tasks aiming to answer these questions. The technical research was combined with an anal

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Castellucci, Matteo. "Applicazione di tecniche AI per la progettazione di un sistema a supporto del paziente iperteso." Bachelor's thesis, Alma Mater Studiorum - Università di Bologna, 2020. http://amslaurea.unibo.it/21654/.

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In questa tesi si è cercato di trovare le soluzioni più efficaci a supporto delle questioni legate all'ipertensione di seguito descritte attraverso l'uso di tecniche riguardanti l'intelligenza artificiale e l'Internet of Things. Uno tra i compiti dei medici che si occupano di curare i malati di ipertensione è quello di elaborare protocolli per quanto riguarda la prevenzione e la cura di questa malattia, i quali vengono periodicamente aggiornati. Per supportare ciò, il primo progetto sviluppato è consistito in un'analisi dei dati sul dataset ottenuto a partire dall'elaborazione delle risposte

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Kröger, Felix Jan, and Filip Johansson. "Conversational Commerce : A Quantitative Study on Preferences towards AI-Fueled C-Commerce Platforms among Digital Natives in Sweden and Germany." Thesis, Högskolan i Jönköping, Internationella Handelshögskolan, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-43819.

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Background: E-commerce is widespread in today’s shopping routines and conversational commerce (CC) as an expansion, aims at integrating customers and businesses on a whole new level. Through the application of chatbots fueled by artificial intelligence, a more personal and individual way of remote shopping is offered. Purpose: Our research question What potential attributes of AI-fueled CC applications and their possible inherent characteristics are determining the willingness to use them and to what extent, in the context of digital natives living in Sweden and Germany? aims at identifying th

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Olsen, Linnéa. "Can Chatbot technologies answer work email needs? : A case study on work email needs in an accounting firm." Thesis, Karlstads universitet, Handelshögskolan (from 2013), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-85013.

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Work email is one of the organisations most critical tool today. It`s have become a standard way to communicate internally and externally. It can also affect our well-being. Email overload has become a well-known issue for many people. With interviews, follow up interviews, and a workshop, three persons from an accounting firm prioritise pre-define emails needs. And identified several other email needs that were added to the priority list. A thematic analysis and summarizing of a Likert scale was conducted to identify underlying work email needs and work email needs that are not apparent. Thre

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Gozzoli, Manuel. "Intelligenza Artificiale: tecniche e applicazioni." Bachelor's thesis, Alma Mater Studiorum - Università di Bologna, 2017.

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Hemmingsson, Isak, and Axel Wedebrand. "KAN ARTIFICIELL INTELLIGENS GÖRA OSS EN TJÄNST? : En studie om svenska försäkringsbolags arbete med artificiell intelligens och CRM." Thesis, Umeå universitet, Företagsekonomi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-174445.

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För många framgångsrika service- och tjänstebolag är Customer RelationshipManagement, eller CRM-system, ett fundamentalt och nödvändigt verktyg som företag brukar för att möjliggöra en förhöjd kundupplevelse och kundnöjdhet för företagetskunder. På senare år har artificiell intelligens genom sin utveckling sett en ökning av potentiella användningsområden och sedermera introducerats inom diverse branscher tack vare dess effektivisering av dessa användningsområden. Men alla branscher har intesett samma implementeringsgrad av olika anledningar. Dels beroende på operationella skillnader, men också

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Talebi, Roxana, and Julia Timmas. "User Adoption of Cognitive Agents : Identifying success factors from a process perspective." Thesis, KTH, Skolan för industriell teknik och management (ITM), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-279631.

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With the rise of intelligent solutions such as cognitive agents, many organizations are trying to identify how they can best utilize the benefits of the technology to make advancements as a company and enhance employee job performance. However, the attempts of many organizations are falling short from their expectations and users do not adopt to the technology. To investigate this problem, a qualitative study was performed with the aim of exploring the different phases of a cognitive agent project process to identify key factors and incentives influencing user adoption, by comparing organizati

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Toofanee, Mohammud Shaad Ally. "An innovative ecosystem based on deep learning : Contributions for the prevention and prediction of diabetes complications." Electronic Thesis or Diss., Limoges, 2023. https://aurore.unilim.fr/theses/nxfile/default/656b0a1f-2ff2-49c5-bb3e-f34704d6f6b0/blobholder:0/2023LIMO0107.pdf.

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En 2021, le diabète touchait environ 537 millions de personnes dans le monde. Ce chiffre devrait grimper à 643 millions d'ici 2030 et 783 millions d'ici 2045. Le diabète est une maladie métabolique persistante qui nécessite des soins et une gestion quotidiens continus. Le fardeau des maladies chroniques pèse lourdement sur les systèmes de santé lorsqu'il touche une partie substantielle de la population. De telles circonstances ont un impact négatif non seulement sur le bien-être général d'une grande partie de la population, mais contribuent également de manière significative aux dépenses de sa

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Hoppe, Niklas. "Disruptive innovation in the healthcare sector : the advent of AI chatbots." Master's thesis, 2020. http://hdl.handle.net/10400.14/31219.

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Over the last several decades, the healthcare sector has faced many challenges. These include a shortage of doctors, especially in rural areas, high clinical costs, and an increasing number of diseases needing to be treated. This thesis focuses on the potential and the limitations of an innovative way to solve problems in healthcare – use of AI chatbots. We highlight the user’s perspective concerning AI healthcare chatbot technology. Based on qualitative and quantitative research, we conclude that this novel technology offers new opportunities for diagnostics, enables work to be carried out mo

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Schmitt, Charlotte Rosa Maria. "Artificial intelligence in customer service : how chatbots reshape customer service strategies : a guidance for an AI-based chatbot integration." Master's thesis, 2020. http://hdl.handle.net/10400.14/29727.

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The extensive use of e-business interfaces has significantly changed the domain of customer service. Expectations regarding speed, scope and availability of customer service are forcing companies to revise outdated costly and resource intensive customer service strategies. AI-based chatbots, therefore, are gaining significant traction. These virtual assistants promise to serve large numbers of customers individually and efficiently, while being cheaper compared to human agents and scalable. Despite rapid development of the technology, there is limited literature addressing the integration pr

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Baptista, Bruno Miguel Costa. "IPBRICK OS - AI Voice/Chatbot." Master's thesis, 2022. https://hdl.handle.net/10216/140739.

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Chen, Chao-An, and 陳昭安. "A Study of Implementing AI Chatbot in Campus Consulting Service." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/zfju86.

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碩士<br>國立中央大學<br>資訊工程學系在職專班<br>106<br>Due to popularize of social networks and instant messaging applications, mobile usage has grown at an unprecedented pace and has become the most efficient way for people to connect. As a result, sparked a new type of service through automated conversational agents, Chatbot. Lowering costs by disseminating information through predesigned processes has become a hot industry research topic. A chatbot is an automated response system through texts or voice messaging, achieved by artificial learning to simulate human communication. This research based on Python f

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Yi-ChengWang and 王逸程. "Human Resource Allocation in an Online Customer Service Chat System with AI-based Chatbot." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/b7zgx8.

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碩士<br>國立成功大學<br>工業與資訊管理學系<br>107<br>Customer service plays an important role between organizations and its customers. Among different types of customer service, a unique feature of customer service chat (CSC) is that agents can serve multiple customers simultaneously. The intelligent assistant (Chatbot) that emerged along with the development of artificial intelligence has become an auxiliary tool for the CSC system. The organization imports the chatbot to the front interface of its CSC system for reducing the waiting time of customers and improving customer satisfaction. And the introduction

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Angara, Prashanti Priya. "Towards a deeper understanding of current conversational frameworks through the design and development of a cognitive agent." Thesis, 2018. https://dspace.library.uvic.ca//handle/1828/10374.

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In this exciting era of cognitive computing, conversational agents have a promising utility and are the subject of this thesis. Conversational agents aim to offer an alternative to traditional methods for humans to engage with technology. This can mean to reduce human effort to complete a task using reasoning capabilities and by exploiting context, or allow voice interaction when traditional methods are not available or inconvenient. This thesis explores technologies that power conversational applications such as virtual assistants, chatbots and conversational agents to gain a deeper underst

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Díaz, Herrera Juan Camilo. "Conversational AI Assistant Using Artificial Neural Networks: Implementation of a contextual chatbot framework in a Point-of-Sale system." Master's thesis, 2021. http://hdl.handle.net/10362/127803.

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Internship Report presented as the partial requirement for obtaining a Master's degree in Data Science and Advanced Analytics, specialization in Business Analytics<br>Artificial intelligence is changing the way how businesses are affronting their day-to-day difficulties. Chatbots are the perfect demonstration of how simple tasks and queries such as customer support or sales metrics and reporting could be solved without human intervention. This project introduced a task-oriented chatbot framework for Spanish language in a Point-Of-Sale webpage. We applied Natural Language Processing (NLP) t

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CHEN, YING, and 陳穎. "The Influence of Message Direction on Attribute Benefit and Purchase Intention is Applied to the Logical Design of AI Chatbot." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/pr38rx.

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碩士<br>東海大學<br>餐旅管理學系<br>107<br>This study explores the combinatory effects of attribute benefit and message direction on consumer’s final purchase intention, through the transmission of chatbot. A two-factor experimental design was employed with attribute benefit (hedonic value vs. utilitarian value) and message direction (positive message vs. negative message) as the control variables, and getting the total valid data of 160 from the experimental subjects in Z generation. The results showed that individual analysis of product attributes or message direction on the purchase intention is nonsig

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Kaywan, Payam. "Human Depression Analysis: An Experimental Study of the Use of AI Botics for Early Detection." Thesis, 2022. https://vuir.vu.edu.au/43946/.

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The world is facing a shortage of professional medical staff, a situation which has been exacerbated by the COVID-19 pandemic which has significantly increased challenges globally and has had an adverse impact on the health care system. This has also led to additional barriers to patient care access, specifically for individuals who are in need of constant special care. To address the issue of limited access to medical professionals, medical assistance can be provided to patients in the form of a chatbot which acts as a proxy between psychiatrists and patients and is available and accessi

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