Relevant bibliographies by topics / Airline industry service provision

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Airline industry service provision'

Author: Grafiati
Published: 19 February 2023

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Journal articles on the topic "Airline industry service provision"

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Lahvis, Abigail. "Remaining Human: How the Airline Deregulation Act Shields Commercial Air Carriers From Legal Liability for Mishandling Human Remains." Journal of Air Law and Commerce 87, no. 4 (2022): 799. http://dx.doi.org/10.25172/jalc.87.4.5.

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The Airline Deregulation Act of 1978 (ADA) deregulated the domestic airline industry. Specifically, the ADA ended the dual administrative system, which allowed the states to regulate intrastate airfare and permitted the federal government’s Civil Aeronautics Board (CAB) to regulate interstate airfare. The Act also included a broad preemption clause to prevent the states from reimposing economic regulations on air travel. The preemption clause prohibits a “State . . . [from] enact[ing] or enforc[ing] any law, rule, regulation, standard, or other provision having the force and effect of law rela
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WONG, JEHN-YIH, and PI-HENG CHUNG. "Retaining Passenger Loyalty through Data Mining: A Case Study of Taiwanese Airlines." Transportation Journal 47, no. 1 (2008): 17–29. http://dx.doi.org/10.5325/transportationj.47.1.0017.

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Abstract Passenger loads on Taiwanese domestic flights have rapidly declined following the launch of the Taiwan High Speed Rail in 2007. Retaining passenger loyalty is thus a crucial challenge facing Taiwan domestic airlines. This study develops a loyal passenger mining process that is used to assess passenger loyalty and extract their information by a data mining technique from a database. Analytical results demonstrate that loyal passengers had high satisfaction in terms of service preferences, including airport service, passenger cabin facilities, information provision and complaint resolut
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Reynolds-Feighan, Aisling, Li Zou, and Chunyan Yu. "Seasonality in European and North American Air Transport Markets: Network Structures and Implications for Airline Performance and Recovery." Transportation Journal 61, no. 3 (2022): 284–304. http://dx.doi.org/10.5325/transportationj.61.3.0284.

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Abstract This industry note focuses on the seasonal variability in air traffic services and highlights the differences between air service capacity provision in Europe and North America. We explore the manifestations and measurement of seasonality, looking at the trends across airport communities and among airlines in the two continental regions. The relationship between airline network structure and seasonality is also explored in the study. We argue that there are a complex set of drivers of the observed differences in air traffic seasonality and set out a research agenda for further investi
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Mantey, Nicholas O., and Vannie Naidoo. "Service Quality Failure and Recovery Imperatives: Implications for Airlines Owned by South Africa." Journal of Economics and Behavioral Studies 8, no. 4(J) (2016): 67–78. http://dx.doi.org/10.22610/jebs.v8i4(j).1364.

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This article reports on a study that examined service quality and recovery among South African airlines. Service quality is pivotal in the airline industry as service failures could negatively affect operations. The authors created the acronym “AOSA” which stands for “airlines owned by South Africa” for the purposes of anonymity and confidentiality in order to protect the airlines’ identity. A quantitative research approach was used with a cross-sectional analysis (sample survey) conducted with passengers of South African-owned airlines. The questionnaire was designed using a Likert
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Shaikh, Aftab, and Manzoor Brohi. "Assessment of Perceived Service Quality Using SERVQUAL Mod-el: A case study of Pakistan International Airline (PIA) In-Flight Hospitality." International Journal of Basic and Applied Sciences 8, no. 2 (2019): 001. http://dx.doi.org/10.14419/ijbas.v8i2.29714.

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Service industry is rapidly growing worldwide with latest and sophisticated tools and strategies for satisfaction of their ultimate customers. Provision of an exceptional service is the lifeblood of airline survival, with the airline’s mid-flight operations being the most crucial fragment of the whole service encounter. This study hence quantifies and weighs the perceived service quality against the desired service quality expected by the customers of Pakistan International Airlines in their in-flight operations, through the 5 main dimensions of SERVQUAL exemplified by the 30 service attribute
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Biswakarma, Dr Gangaram, and Achyut Gnawali. "Service Quality of domestic airlines in the face of COVID-19 in Nepal." International Journal of Scientific Research and Management 9, no. 02 (2021): 2061–171. http://dx.doi.org/10.18535/ijsrm/v9i2.em04.

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The coronavirus pandemic has turned the aviation industry on its head, transforming the passenger experience drastically. The airlines have faced significant challenges due to both the Covid-19 pandemic, the sequence of lockdowns and the provisions of safety and security legislation. There is more concern about the growing feeling that passengers are aware of the level of service. Airlines not only need to focus on service quality in today's highly competitive air transport environment, but also need to focus more on safety and security issues, especially at the time of the Covid-19 pandemic.
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Batuwangala, Eranga, Jose Silva, and Graham Wild. "The Regulatory Framework for Safety Management Systems in Airworthiness Organisations." Aerospace 5, no. 4 (2018): 117. http://dx.doi.org/10.3390/aerospace5040117.

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In recent years, a growing emphasis on safety has driven various industries, both in manufacturing and service, to implement a Safety Management System (SMS) in their organisations. SMSs have also been widely implemented in aviation due to both regulatory requirements and voluntary implementation with the aim of decreasing incidents and accidents whilst reducing inefficiencies and costs stemming from the repercussions of safety failures. The aviation industry involves various players for the provision of services ranging from airline operations, maintenance, aerodrome operations, air traffic s
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Cho, Woohyun, Dong-Jun Min, and Martin Dresner. "The impact of predicted quality and customer cost on quality assurance behavior." International Journal of Operations & Production Management 42, no. 4 (2022): 409–39. http://dx.doi.org/10.1108/ijopm-07-2021-0456.

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PurposeBased on cost of quality (CoQ) research, this study aims to highlight the importance of incorporating the costs to customers in contributing to service quality when examining how customers respond to possible service failures [quality assurance behavior (QAB)]. Consequently, this study also aims to show how the CoQ framework can be a useful tool to the service industry in determining enhancements in quality and related expenditures.Design/methodology/approachUsing the airline industry as a case example, this study empirically tests the impact of predicted service quality and its associa
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Недкова, Антонина, and Antonina Nedkova. "Information service as applied to the tourist business." Universities for Tourism and Service Association Bulletin 8, no. 3 (2014): 21–27. http://dx.doi.org/10.12737/5546.

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The article deals with the current issues of information and communication technologies and their touristindustry application. Nowadays, tourist service activity is inconceivable without information resources and communication technologies, which serve to equip the consumer with e-information transmission and acquisition tools. The author identified the following information service aspects that are valuable
 for the tourist industry: information as a link for the activity in tourism and service provision; tourism information product consumers (tourists, travel agencies, hotels, restauran
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Henke, Ilaria, Mauro Esposito, Valentina della Corte, Giovanna del Gaudio, and Francesca Pagliara. "Airport Efficiency Analysis in Europe Including User Satisfaction: A Non-Parametric Analysis with DEA Approach." Sustainability 14, no. 1 (2021): 283. http://dx.doi.org/10.3390/su14010283.

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In recent years, the air transport sector has played a significant role in the economy of the areas served. The demand for air travel has doubled every fifteen years and has grown faster with respect to other industries. This is also due to the introduction of low-cost airlines (LCA). In the coming decades, more efficient management of airports will become an essential aspect to address. A clear understanding of the current airport structure based on the analysis of the operational efficiency will therefore be necessary. All air carriers seek to expand their operations at airports, which tend
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Dissertations / Theses on the topic "Airline industry service provision"

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Weber, Karin. "Consumer Responses To Service Failure Events In Strategic Alliances: A Justice Theory Perspective." Thesis, Griffith University, 2006. http://hdl.handle.net/10072/365404.

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Service failure and recovery is the topic of this thesis, with a focus on strategic alliance settings. There is little research on consumer responses to service failure events in settings that involve multiple organizations in the service provision. That is despite the fact that in the past decade many service firms have committed significant resources to operational aspects of collaborative business arrangements such as strategic alliances. This research aims to address the lack of service failure/recovery research in settings other than the currently prevalent individual service provider-con
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Lau, Nga Lok. "Service recovery in airline industry." Thesis, University of Macau, 2006. http://umaclib3.umac.mo/record=b1636417.

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Barnes, Jonavan. "Measuring service quality in the low-cost airline industry." Thesis, University of Stirling, 2017. http://hdl.handle.net/1893/24938.

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Since the end of World War II, the service sector has expanded to encompass over 80% of the economy of most developed nations. This places an immense importance on the ability to accurately measure service outputs. However, the most precise method of measuring these outputs is still unclear. This thesis examines Service Quality as a measurement of service outputs, and tests this within an industry-specific context: the low-cost sector of the UK airline industry. This is an industry that has been facing serious challenges since market liberalisation began in 1976. This thesis recognises that of
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Ramadan, Ayad G. A. "Exploring service recovery and justice theory in the Libyan airline industry." Thesis, University of Gloucestershire, 2012. http://eprints.glos.ac.uk/664/.

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The services industry is the fastest growing sector of the global economy, and central to its success. This research is concerned with observations of service recovery and its impact on customer satisfaction, and focuses on recovery after service failure, including factors such as compensation, speed, and apology, and their effect on customer perceptions of justice, including distributive, procedural and interactional justice. This exploratory and explanatory study seeks to provide information and understanding of the impact of service recovery and customer satisfaction on each other, by inves
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Lindberg, Markus, and Emma Löfgren. "Service Quality and Customer Preferences : A study of interactional service quality in the airline industry." Thesis, Umeå University, Umeå School of Business, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-26029.

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<p>In recent years, large efforts have been put on enhancing effectiveness in organizations. No resources are dispensable, and a dollar saved is a dollar earned. This is probably something that is rather easy to compute and control within the production sector. However, the service sector is another thing, how do we squeeze everything out of the resources in service organizations? This question caught our interest, and made us want to investigate the subject in the context of the airline business, and especially in its interaction with passengers.</p><p> </p><p>We have asked 100 respondents of
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Jareankieatbovorn, Natthida. "Customer perceptions of service failure, service recovery and loyalty recovery : an investigation into the airline industry." Thesis, Brunel University, 2018. http://bura.brunel.ac.uk/handle/2438/17131.

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Building sustainable customer relationships through effective service recovery is a worthwhile goal for all airline companies in an era of intense competition. Developing service recovery strategies that can strengthen customer loyalty in the event of service failure has become a major challenge for the airline business, but yet has received little attention from academics. To address the dearth in the literature, this study sets out to investigate how customers' perceptions of perceived justice of service recovery and those factors external to the recovery encounter, including service failure
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Limpanitgul, Thanawut. "Service employee citizenship behaviour : an empirical study conducted in the Thai airline industry." Thesis, Cardiff University, 2009. http://orca.cf.ac.uk/55828/.

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The main purpose of the study is to advance the organisational citizenship literature in the non-Westernised service context. An extant literature review revealed several gaps in the current understanding of the phenomenon including: (1) lack of studies looking at service-specific organisational citizenship behaviours, (2) limited research that has examined the effect of job satisfaction and three components of organisational commitment on citizenship behaviours in a simultaneous manner and (3) lack of studies attempting to identify 'new drivers' of citizenship behaviours. As a result, the pre
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Scheffler, Julia. "The Relationship of Service Quality and Customer Satisfaction in the Airline Industry and the Moderating Effect of the Airline Type." Thesis, Mittuniversitetet, Avdelningen för ekonomivetenskap och juridik, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-34173.

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Fouodji, Tasse Ghislain. "μCloud : a P2P cloud platform for computing service provision". Thesis, Rhodes University, 2012. http://hdl.handle.net/10962/d1006669.

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The advancements in virtualization technologies have provided a large spectrum of computational approaches. Dedicated computations can be run on private environments (virtual machines), created within the same computer. Through capable APIs, this functionality is leveraged for the service we wish to implement; a computer power service (CPS). We target peer-to-peer systems for this service, to exploit the potential of aggregating computing resources. The concept of a P2P network is mostly known for its expanded usage in distributed networks for sharing resources like content files or real-time
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Ng, Ka-wai Ophelia, and 吳家慧. "Service value as a source of competitive advantage: exploring its application in the airline industry." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1995. http://hub.hku.hk/bib/B31266757.

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Books on the topic "Airline industry service provision"

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Soft landing: Airline industry strategy, service, and safety. Apress, 2011.

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The U.S. commuter airline industry: Policy alternatives. Lexington Books, 1985.

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Prakash, Neelum. Service quality in the United Kingdom domestic airline industry. The Author], 1997.

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Horwitz, Jill R. Does corporate ownership matter?: Service provision in the hospital industry. National Bureau of Economic Research, 2005.

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United States. Congress. House. Committee on Public Works and Transportation. Subcommittee on Investigations and Oversight. FAA oversight of the commuter airline industry: Hearing before the Subcommittee on Investigations & Oversight of the Committee on Public Works and Transportation, House of Representatives, One Hundredth Congress, second session, September 28, 1988. U.S. G.P.O., 1988.

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The impact of recent alliances, international agreements, DOT actions, and pending legislation on air fares, air service, and competition in the airline industry: Hearings before the Subcommittee on Aviation of the Committee on Transportation and Infrastructure, House of Representatives, One Hundred Fifth Congress, second session, April 23 and 30, 1998. U.S. G.P.O., 1998.

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LOK, Johnny Ch. Airline Industry Service Improvement Methods. Independently Published, 2020.

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LOK, Johnny Ch. Airline Industry Service Performance Management Research. Independently Published, 2020.

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LOK, Johnny Ch. Airline Industry Service Performance Measurement Methods. Independently Published, 2019.

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LOK, Johnny Ch. Airline Industry Service Performance Management Strategy. Independently Published, 2020.

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Book chapters on the topic "Airline industry service provision"

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Ceballos Aguilar, Nicolas, Juan Camilo Chafloque Mesia, Julio Andrés Mejía Vera, Mohamed Rabie Nait Abdallah, and Gabriel Mauricio Zambrano Rey. "Airline Workforce Scheduling Based on Multi-agent Systems." In Service Oriented, Holonic and Multi-Agent Manufacturing Systems for Industry of the Future. Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-80906-5_8.

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Dutta, Rajib. "A Statistical Approach to Explore the Effects of Business Model Change on Growth for the Airline Industry." In Service Research and Innovation. Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-32242-7_13.

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Ford, John B., Nicholas Paparoidamis, and Ruben Chumpitaz. "Service Quality, Customer Satisfaction, Value and Loyalty: An Empirical Investigation of the Airline Services Industry." In The Sustainable Global Marketplace. Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-10873-5_98.

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Hoffman, István, and András Bencsik. "New Ways of Providing Public Services: Platforms of Service Provision and the Role of Artificial Intelligence: In the Light of the Development of the Hungarian Public Administration." In Digital Transformation of the Financial Industry. Springer International Publishing, 2023. http://dx.doi.org/10.1007/978-3-031-23269-5_10.

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Lowrie, Anthony. "The Co-Creation and Co-Destruction of Value Through Language: An Analysis of University Service Provision to Industry Within Shifting Paradigms." In Proceedings of the 2008 Academy of Marketing Science (AMS) Annual Conference. Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-10963-3_33.

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Gejo-García, Javier, Diego Gallego-García, Sergio Gallego-García, and Manuel García-García. "Simulation Model of a Spare Parts Distribution Network in the Airline Industry for Reducing Delays and Improving Service Levels: A Design of Experiments Study." In Intelligent Human Computer Interaction. Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-030-98404-5_66.

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Abel, Gillian, and Catherine Healy. "Sex Worker-Led Provision of Services in New Zealand: Optimising Health and Safety in a Decriminalised Context." In Sex Work, Health, and Human Rights. Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-64171-9_10.

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AbstractDecriminalisation recognises sex work as work; it provides opportunities for promoting the health of sex workers and therefore goes a long way to addressing health and human rights inequities for this sector of the population. This chapter focuses on three scenarios (among many) where decriminalisation of sex work in New Zealand has been successful in promoting sex workers’ health, safety, and wellbeing and, in so doing, provides a blueprint for best practice in working with sex workers.Although services for sex workers are available in many countries, they tend to focus on street-based sex workers, who are perceived as the most vulnerable and thus most in need. A decriminalised context provides greater access to peer support (Harcourt 2010), which is much better positioned to address the complex needs of all sex workers. It also allows for sex workers to engage with others in the community for more effective policy as well as service provision (O’Neill and Pitcher, Sex work matters: exploring money, power and intimacy in the sex industry, Zed Books, London, 2010). In this chapter, we discuss: How access to police has been improved for sex workers who wish to report sexual assault How decriminalisation has enabled interagency collaboration when working with sex workers who have concerns about practices within certain brothels How new sex workers access information on safe practices in a decriminalised environment We use the research literature from New Zealand and elsewhere to expand on the real-life stories of the engagement between New Zealand Prostitutes Collective and sex workers, agencies, and individuals to illustrate the three scenarios.
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Morrison, Steven A. "Airline Service." In Industry Studies. Routledge, 2019. http://dx.doi.org/10.4324/9781315290737-8.

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Efthymiou, Marina, Pavlos Arvanitis, and Andreas Papatheodorou. "Institutional Changes and Dynamics in the European Aviation Sector." In Global Dynamics in Travel, Tourism, and Hospitality. IGI Global, 2016. http://dx.doi.org/10.4018/978-1-5225-0201-2.ch003.

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This chapter covers three areas of institutional changes in the European aviation sector that may significantly affect the dynamics of the tourism industry. Further to the introduction, airlines are discussed in section two; airports are analysed in section three; and air navigation service provision are presented in section four. The dynamics of these three pillars and the interrelationship with the tourism industry is explored in section five. Among others, the chapter argues that when a proper systemic approach is followed any smart relaxation of regulatory and infrastructural constraints will have positive repercussions on tourism growth and development not only of central places but also of more peripheral regions. Finally, section six concludes and discusses the way forward.
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Wing Chow, Clement Kong, and Michael Ka Yiu Fung. "Service Quality, Passenger Expectations and Profitability in the Chinese Airline Industry." In Advances in Airline Economics. Emerald Publishing Limited, 2018. http://dx.doi.org/10.1108/s2212-160920180000007010.

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Conference papers on the topic "Airline industry service provision"

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Strother, Judith B., Zohra Fazal, and Kay Rettich. "From full-service to self-service: The airline industry takes off." In 2010 IEEE International Professional Communication Conference (IPCC 2010). IEEE, 2010. http://dx.doi.org/10.1109/ipcc.2010.5530006.

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Xu-xiaoli, Wan-yinghong, Huan-zhijian, and Liu-hui. "The impact of service quality, satisfaction, value and switching barrier on customer loyalty in Chinese airline industry." In 2006 International Conference on Service Systems and Service Management. IEEE, 2006. http://dx.doi.org/10.1109/icsssm.2006.320699.

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Transitpong, Praowpan. "Operational Service Strategy for COVID-19 Pandemic: A Case Study from the Airline Industry." In APCORISE 2021: 4th Asia Pacific Conference on Research in Industrial and Systems Engineering 2021. ACM, 2021. http://dx.doi.org/10.1145/3468013.3468303.

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Susanty, Aries, Nia Budi Puspitasari, and Bariqi Rahadyan Putera. "Customer switching behaviour factors analysis in airline industry of low cost carrier and full service carrier." In THE 5TH INTERNATIONAL CONFERENCE ON INDUSTRIAL, MECHANICAL, ELECTRICAL, AND CHEMICAL ENGINEERING 2019 (ICIMECE 2019). AIP Publishing, 2020. http://dx.doi.org/10.1063/5.0000815.

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Yong, Chan Huang, Wah Pheng Lee, Christopher Lazarus, Kong Woun Tan, and Yee Mei Lim. "Capabilities and Service Provision by Learning Centers in Malaysia in Supporting Manufacturing Enterprise Digital Transformation Journey." In International Conference on Digital Transformation and Applications (ICDXA 2021). Tunku Abdul Rahman University College, 2021. http://dx.doi.org/10.56453/icdxa.2021.1005.

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Industry 4.0 offers a wide range of concepts and technology to help manufacturing entities, especially the small and medium sized businesses, to gain competitive advantage. As a result, the effective adoption of technologies in the fields of asset integration, digitalization and automation is contingent on the fulfilment of a plethora of challenging requirements. The role of learning centers to assist these businesses is paramount to ensure a successful journey for the country’s overall digital transformation. An exploratory quantitative survey was conducted in Malaysia to elucidate the capabi
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Trapote-Barreira, César, Andreas Deutschmann, and Francesc Robusté. "Managing airlines: the cost of complexity." In CIT2016. Congreso de Ingeniería del Transporte. Universitat Politècnica València, 2016. http://dx.doi.org/10.4995/cit2016.2016.4092.

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This paper is dedicated to the structure of airline networks as a sink of efficient airline operations. Parameters of complexity were derived and mirrored on level of service as well as efficiency parameters. Airlines usually considerers an operational overhead to predict the total flight operation cost. This parameter includes the expected cost for disruptions and delays. When an airline has to mobilize an aircraft in a base for recovering the service or for breaking an emergent dynamic, then it is running extra costs. The cost of managing complexity in the airline industry has a direct impac
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Kang, Huay Wen, Kah Kien Chye, Zi Yuan Ong, and Chi Wee Tan. "The Science of Emotion: Malaysian Airlines Sentiment Analysis using BERT Approach." In International Conference on Digital Transformation and Applications (ICDXA 2021). Tunku Abdul Rahman University College, 2021. http://dx.doi.org/10.56453/icdxa.2021.1013.

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Sentiment analysis has grown to be one of the most active research areas in Natural Language Processing (NLP). Sentiment analysis, also known as opinion mining, uses a series of methods, techniques and tools to study people’s opinions, views and sentiment towards a wide range of topics such as products, services, events and issues. In the airline industry, millions of people today use social networking sites such Twitter, Skytrax, TripAdvisor to express their emotions, opinions, and share information about the aircraft service. It is a hidden gem to the airline company to gain valuable insight
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Harrison, Andrew. "Design for Service: Harmonising Product Design With a Services Strategy." In ASME Turbo Expo 2006: Power for Land, Sea, and Air. ASMEDC, 2006. http://dx.doi.org/10.1115/gt2006-90570.

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Over the last 10 years, the airline industry has come under increasing pressure to reduce operating costs and provide an improved service in an environment of declining revenues. As a result, operators expect engine suppliers to provide more efficient and reliable products and services, with lower and more predictable operating costs. In particular, the creation of long term service agreement offerings such as Rolls-Royce TotalCare™ align the goals of the Original Equipment Manufacturer (OEM) and the operator in ensuring that engines keep flying with minimal disruption at minimised cost. Whils
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Jhalli, Gursharan Singh. "Providing Concealed Connections in Kitchens and Confined Areas Having No Provision of Natural Ventilation." In ASME 2019 India Oil and Gas Pipeline Conference. American Society of Mechanical Engineers, 2019. http://dx.doi.org/10.1115/iogpc2019-4521.

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The Government of India is promoting usage of PNG in cities and metros in big way which has opened up newer opportunities &amp; challenges for the CGD industry especially catering to Domestic, Commercial &amp; Industrial Consumers meeting the existing regulations &amp; statutory provisions. As per the Provisions of Petroleum and Natural Gas Regulatory Board (Technical Standards and Specifications including Safety Standards for City or Local Natural Gas Distribution Networks) T4S Regulations domestic piping should be in ventilated area. However, currently there is no clear-cut technical guideli
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John, Shibu. "Asset Inspection Management System as a Reliable Inspection / Monitoring Tool to Optimize the Asset Utilization & Serviceability and to Enhance Overall Efficiency of Service Provision." In SPE Conference at Oman Petroleum & Energy Show. SPE, 2022. http://dx.doi.org/10.2118/200288-ms.

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Abstract Engineering Asset Management(EAM) is management of engineering assets and it provides guidelines on the effective usage of all the physical engineered assets within the organization. Similarly, Non-Destructive Testing [NDT] is used as a handy tool for integrity assessment of Assets in scheduled maintenance &amp; inspection program. Though Asset Inspection in Oil &amp; Gas Industry were using conventional NDT methods, now ASME, API and others came up with inspection procedures based on fracture mechanics, where each user to ascertain how their tool/regional operating condition deviate
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Reports on the topic "Airline industry service provision"

1

Horwitz, Jill. Does Corporate Ownership Matter? Service Provision in the Hospital Industry. National Bureau of Economic Research, 2005. http://dx.doi.org/10.3386/w11376.

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