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Dissertations / Theses on the topic 'Airport experience'
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Heins, Matthew William. "The urban experience at Hartsfield Airport." Thesis, Georgia Institute of Technology, 2001. http://hdl.handle.net/1853/23991.
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Harrison, Anna. "Principles of experience design for airport terminals." Thesis, Queensland University of Technology, 2015. https://eprints.qut.edu.au/83947/1/Anna_Harrison_Thesis.pdf.
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In this thesis, the issue of airport terminal design is examined from a novel perspective: that of the passenger rather than the airport operator. A qualitative approach, based on interviews with 199 passengers at Brisbane International Terminal was adopted.
The outcomes of this research make the following three key contributions to existing knowledge: (i) identification of a paradox in the Level of Service metrics, (ii) development of a conceptual model of passenger experience and six design principles and (iii) contribution towards advancing the theoretical knowledge about passengers and their experience in airport terminals.
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Wolf, Natalie. "The experience of the older leisure traveller at an airport : the case of Frankfurt Airport." Thesis, University of Nottingham, 2016. http://eprints.nottingham.ac.uk/33175/.
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This thesis is about the experience of older people who travel through an airport. The research reported took place at the interface of population ageing, tourism travel and airport management. Although air transport is influenced by population ageing, older people’s experiences within this specific environment are largely untold. This is surprising, as flying is the preferred form of travel for much of international tourism and airports represent key infrastructure for the provision of dependable services. Thus, there are gaps in knowledge on older travellers at an airport and the airport’s role in this part of leisure travel. In particular, a holistic examination of older travellers’ experiences within the airport environment is missing. This research uses different approaches to the experience concept to explore the expectations, needs and demands of older travellers. It investigates the airport experience of older travellers, in light of the changing roles of airports in society. In the form of a qualitative single-case study, it examines the situation of the older leisure traveller at Frankfurt Airport in Germany. Data was collected through 66 interviews with older leisure travellers, frontline employees and managers, complemented by 50 observations. This provides a comprehensive perspective of the older travellers’ airport experience and represents a novel approach. The thesis makes several contributions to experience, travel and tourism literature. On the demand side, the findings allow for a better understanding of the experience of the older passengers. The effect of ageing on an airport’s customer base is investigated. It is discussed whether this group needs special treatment within the regular passenger process. On the supply side, the emerging role of the airport as part of the overall holiday journey is explored. Furthermore, the findings show how airport management deals with this particular passenger group.
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Kirk, Philip J. "Passenger experience at airports : An activity-centred approach." Thesis, Queensland University of Technology, 2013. https://eprints.qut.edu.au/60803/8/Philip_Kirk_Thesis_Signature%20Redacted.pdf.
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This project has provided a new understanding of the passenger experience in Australian international airport departure terminals. A novel understanding of the passenger experience developed by observing the activities passengers carried out on their day of travel, and interviewing passengers and staff members. The development of the Taxonomy of Passenger Activities (TOPA) has been an important outcome of this research. It provides a new understanding of the airport passenger experience at departure. The Taxonomy of Passenger Activities identifies the activities that improve the experience of passengers and the processing efficiency of the airport terminal.
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Talovir and Shumeruk. "GLOBAL EXPERIENCE OF INTERACTION OF TRANSPORT ON THE BASIS OF AIRPORT COMPLEX." Thesis, Київ 2018, 2018. http://er.nau.edu.ua/handle/NAU/33906.
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Wiredja, Dedy. "Assessment of airport service performance: A passenger-centred model." Thesis, Queensland University of Technology, 2017. https://eprints.qut.edu.au/112171/1/Dedy_Wiredja_Thesis.pdf.
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Inspired by the need to assess airport performance based on the complete passenger experience, this thesis outcome, the Airport Indicators of Passenger Experience (AIPEX) Model provides a novel approach to assessing airport services. To investigate the passenger-centred role at airports, a previous conceptual model of airport service performance was thoroughly examined using quantitative and qualitative mixed-methods. The refined model, the AIPEX Model, provides a more integrated and robust approach to assessing service performance than previously available. This passenger-driven model will support design of passenger-centred airports, and the translation of passenger needs and perceptions into improved services.
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Livingstone, Alison Kate. "Passenger experience and their implications for airports retail environment design." Thesis, Queensland University of Technology, 2014. https://eprints.qut.edu.au/72761/1/Alison_Livingstone_Thesis.pdf.
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This project develops new knowledge on the full range of activities and interactions that make up airport passengers' retail experiences. The practical application of this new knowledge will improve the design of airport retail environments and will, in turn, improve passenger experiences, leading to further growth in the airport retail market. The novel methodological approach developed allowed for a new and deeper understanding of how passengers actually experience airport retail environments. Four significant outcomes were discovered: (i) the categorisation of the full range of retail activities and interactions passengers actually undertake, (ii) a new understanding of how passengers use and experience their free airport time, (iii) two new passenger market segments, and (iv) two passenger retail experience tools, with these identifying the broad range of airport-specific factors which influence passengers retail experiences.
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Brennan, Robert Gerald Lewis. "An airport management method for Canada in the 1990's : lessons from the Canadian and American experience." Thesis, University of British Columbia, 1988. http://hdl.handle.net/2429/28583.
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During the last forty years metropolitan airports in Canada have been controlled by a federal authority and managed with a minimum of input from local sources. The situation under which this control was first initiated has changed radically since that time; a shrinking world combined with greatly increased traffic means that airports require more efficient planning and management of resources than in the past when they were not effectively integrated into an urban planning scheme.
The thesis examines the effectiveness of airport management using five criteria: the implementation of a national aviation policy, the administration of technology and aviation growth, the acquisition of funds for airport development, the effect of political suasion on airport management and the balancing of airport management goals and community goals. Several models of airport management from both Canada and the United States are used. The main aim is to show how decentralization of airport management is necessary to meet late-twentieth century and future demands.
The research method for the thesis is a comparative analysis of airport management's effectiveness in Canada and the United States using the five criteria. The airports chosen for the thesis for both Canada and the United States represent the centres for moving seventy to eighty percent of the passenger traffic in these countries.
It is concluded that the present Canadian federal ministerial management method has been unsuccessful in: implementing fully national aviation policies, responding effectively to the process of deregulation, reducing the political nature of development decisions at the airports, and providing funds for airport development where required.
While American methods of airport management furnish useful insights they can not be applied in the same way in Canada because of different political structures. Airports under municipal control risk domination by local political issues and ineffective integration into a national and international network.
The airport authority as an autonomous body offers the best structure for responding to the changing needs of a wide variety of users. The less partisan nature of the decision-making process of the airport authority would be a vast improvement over the ministerial approach for: implementation of a national aviation policy, the management of the process of deregulation, the elimination of unnecessary political intervention with airport decisions, and increased access to funds for airport development.Applied Science, Faculty of
Community and Regional Planning (SCARP), School of
Graduate
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Leitner, Rodney, and Astrid Oehme. "Design und User Experience in der Flugsicherung – Assistenzsystem zur Fernüberwachung im Multi-Airport-Betrieb." Technische Universität Dresden, 2016. https://tud.qucosa.de/id/qucosa%3A30287.
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Die Flugsicherung in Europa befindet sich im Wandel, denn der Europäische Luftraum und die damit verbundenen Prozesse werden seit einigen Jahren harmonisiert. Eine Vielzahl der Forschungsprojekte, die diese Entwicklung begleiten, zielt darauf ab, eine orts- und außensichtunabhängige Arbeitsumgebung für Fluglotsen zu entwickeln. Insbesondere für kleinere Regionalflughäfen besteht die Idee, eine Fernüberwachung in einem Control Center zu bündeln, da die Fluglotsen bis auf die üblichen Peak-Zeiten häufig nicht ausgelastet und teilweise unterfordert sind. Dies ermöglicht nicht nur die Fernüberwachung eines Flughafens, sondern auch die gleichzeitige Überwachung und Kontrolle aller Flugbewegungen von mehreren Flughäfen. Neben den bisherigen Aufgaben eines Fluglotsen, wie das Überwachen des Verantwortungsbereichs und die Gewährleistung einer sicheren und zügigen Abwicklung des Flugplatzverkehrs, ist bei einer Mehrfachkontrolle (Multi-Airport-Control) die Planung des Verkehrsflusses auf den zu kontrollierenden Flughäfen von entscheidender Bedeutung. Neben Systemen zum Außensichtersatz ist hierbei daher auch ein System erforderlich, dass dem Fluglotsen bei der Planung der Flugbewegungen aller Flughäfen unterstützt. Unter Berücksichtigung eines nutzerzentrierten Ansatzes, Richtlinien für einfach bedienbare Benutzerschnittstellen und mit der Intention, auch im Arbeitskontext eine hohe User Experience (UX) zu bieten, wurde das Assistenzsystem MasterMAN entwickelt. Das Konstrukt der User Experience verfolgt einen ganzheitlichen Ansatz und beinhaltet nicht nur sachbezogene Aspekte wie die Usability des Systems sondern auch hedonische Aspekte wie Nutzeremotionen.
Folglich wurde eine interaktive grafische Benutzeroberfläche gestaltet, die sowohl einen leichten und sicheren Umgang mit dem System als auch ein anspruchsvolles, positiv empfundenes Look and Feel gewährleistet. Bei der Evaluierung des Systems wurden neben der analytischen Inspektionsmethode Heuristische Evaluation nach Nielsen (1994) auch die ästhetischen Aspekte der grafischen Benutzerschnittstelle mit dem Fragebogen VisAWI (Visual Aesthetics of Websites Inventory) nach Thielsch & Moshagen (2014) adressiert. Acht Usability-Experten bewerteten das Assistenzsystem, notierten alle Auffälligkeiten und Usability-Probleme und führten ein dazugehöriges Severity Rating durch. Unter Zuhilfenahme dieser Vorgehensweise wurden insgesamt 56 Probleme identifiziert, die im weiteren Verlauf der Entwicklung korrigiert wurden. In einer abschließenden Gruppendiskussion mit allen Evaluatoren und den Entwicklern wurden nach dem Vorbild des Pluralistic Walkthrough die Probleme besprochen und Lösungsansätze mit den Usability-Experten erarbeitet. Hinsichtlich der ästhetischen Gestaltung der Benutzerschnittstelle ergab die VisAWIBewertung ein überdurchschnittliches Ergebnis und bestätigte damit ein ansprechendes Design. Weitere Untersuchungen zur Zufriedenheit von Fluglotsen beim Umgang mit dem System sind geplant.
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Leitner, Rodney, and Astrid Oehme. "Design und User Experience in der Flugsicherung – Assistenzsystem zur Fernüberwachung im Multi-Airport-Betrieb." Saechsische Landesbibliothek- Staats- und Universitaetsbibliothek Dresden, 2017. http://nbn-resolving.de/urn:nbn:de:bsz:14-qucosa-223718.
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Die Flugsicherung in Europa befindet sich im Wandel, denn der Europäische Luftraum und die damit verbundenen Prozesse werden seit einigen Jahren harmonisiert. Eine Vielzahl der Forschungsprojekte, die diese Entwicklung begleiten, zielt darauf ab, eine orts- und außensichtunabhängige Arbeitsumgebung für Fluglotsen zu entwickeln. Insbesondere für kleinere Regionalflughäfen besteht die Idee, eine Fernüberwachung in einem Control Center zu bündeln, da die Fluglotsen bis auf die üblichen Peak-Zeiten häufig nicht ausgelastet und teilweise unterfordert sind. Dies ermöglicht nicht nur die Fernüberwachung eines Flughafens, sondern auch die gleichzeitige Überwachung und Kontrolle aller Flugbewegungen von mehreren Flughäfen. Neben den bisherigen Aufgaben eines Fluglotsen, wie das Überwachen des Verantwortungsbereichs und die Gewährleistung einer sicheren und zügigen Abwicklung des Flugplatzverkehrs, ist bei einer Mehrfachkontrolle (Multi-Airport-Control) die Planung des Verkehrsflusses auf den zu kontrollierenden Flughäfen von entscheidender Bedeutung. Neben Systemen zum Außensichtersatz ist hierbei daher auch ein System erforderlich, dass dem Fluglotsen bei der Planung der Flugbewegungen aller Flughäfen unterstützt. Unter Berücksichtigung eines nutzerzentrierten Ansatzes, Richtlinien für einfach bedienbare Benutzerschnittstellen und mit der Intention, auch im Arbeitskontext eine hohe User Experience (UX) zu bieten, wurde das Assistenzsystem MasterMAN entwickelt. Das Konstrukt der User Experience verfolgt einen ganzheitlichen Ansatz und beinhaltet nicht nur sachbezogene Aspekte wie die Usability des Systems sondern auch hedonische Aspekte wie Nutzeremotionen.
Folglich wurde eine interaktive grafische Benutzeroberfläche gestaltet, die sowohl einen leichten und sicheren Umgang mit dem System als auch ein anspruchsvolles, positiv empfundenes Look and Feel gewährleistet. Bei der Evaluierung des Systems wurden neben der analytischen Inspektionsmethode Heuristische Evaluation nach Nielsen (1994) auch die ästhetischen Aspekte der grafischen Benutzerschnittstelle mit dem Fragebogen VisAWI (Visual Aesthetics of Websites Inventory) nach Thielsch & Moshagen (2014) adressiert. Acht Usability-Experten bewerteten das Assistenzsystem, notierten alle Auffälligkeiten und Usability-Probleme und führten ein dazugehöriges Severity Rating durch. Unter Zuhilfenahme dieser Vorgehensweise wurden insgesamt 56 Probleme identifiziert, die im weiteren Verlauf der Entwicklung korrigiert wurden. In einer abschließenden Gruppendiskussion mit allen Evaluatoren und den Entwicklern wurden nach dem Vorbild des Pluralistic Walkthrough die Probleme besprochen und Lösungsansätze mit den Usability-Experten erarbeitet. Hinsichtlich der ästhetischen Gestaltung der Benutzerschnittstelle ergab die VisAWIBewertung ein überdurchschnittliches Ergebnis und bestätigte damit ein ansprechendes Design. Weitere Untersuchungen zur Zufriedenheit von Fluglotsen beim Umgang mit dem System sind geplant.
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Chu, Sim-kiu Venus. "Public management in times of crises : a study of recent experience in Hong Kong /." Hong Kong : University of Hong Kong, 1999. http://sunzi.lib.hku.hk/hkuto/record.jsp?B21037851.
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Puls, René W. B. "European Airport Concessions: Retail Strategies to Improve Commercial Revenue from Leisure Travelers." ScholarWorks, 2015. https://scholarworks.waldenu.edu/dissertations/1918.
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Aeronautical revenue from landing and handling charges to carriers is falling significantly below 60% of total revenue and will not persist as the main source of income for airports. Airports in Europe cannot continue to rely on profits from airlines; operating companies need to improve the competitiveness through commercial income from different traveler types. The purpose of this multiple case study was to understand the elements of successful sales strategies by concessionaires (retailers) at the metropolitan airport system of Zurich and Basel in hopes of improving the nonaeronautical revenue from leisure travelers, a price-sensitive customer segment. The conceptual framework was corporate strategic planning with the underlying concept of sustainable business operations. Semistructured interviews included 9 executives and senior managers of concessions and retail operations at Zurich International and Basel EuroAirport, and covered major themes such as managing the shopping experience of passengers as well as collaboration between concessionaires, airports, and airlines. The key findings, which emerged from an inductive analysis of the data, were that the identification of personalized offerings and the inclusion of individual travelers' needs are required to ensure a flexible approach by each airport and shop location throughout the terminal. The collected data contained indicators for holistic and targeted concepts by retail concessions in cooperation with airport stakeholders. Social implications include sustainable retail strategies by promoting value adding products and services, improving the passenger's travel experience, and ensuring the profitability of concessionaires in a changing aviation market.
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Ekdahl, Skytt Jennie, and Marija Vulic. "Stockholm Arlanda Airport : En undersökning av upplevelser och logistik av en storflygplats och dess påverkan på resandet." Thesis, Södertörns högskola, Institutionen för ekonomi och företagande, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-17063.
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The purpose with this thesis is to investigate how the logistic and the configuration of the terminal buildings and the perceptions of the passengers at Stockholm Arlanda Airport are related to each other, and what effect it has on the passengers and their traveling within the airport. The focus will be on the logistic at all four terminal buildings that is within the Airport. To create a perception of the logistic at the Airport and how it is related to the passengers perceptions, the investigators need to make knowledge of the terminal buildings, and thereby try to link the logistic with the perception of the experience room. Swedavia is the company that own, operate at and manage Stockholm Arlanda Airport. The investigators will make an interview with employees at Swedavia to get a more profound understanding of how the company is thinking about the logistic issues that they need to overlook. There will also be interviews with travelers to get their perception of the logistic, design and atmosphere at the Airport. Observations will also be made at various times at the Airport with focus on all of the terminal buildings. The investigators use qualitative and quantitative methods to reach a result. To achieve a result, the investigators will use theories and scientific facts and other available facts that will be helpful to reach a result that will be analyzed.Denna uppsats handlar om Stockholm Arlanda Airport och syftet med uppsatsen är att undersöka hur logistiken och utformningen i upplevelserummet hänger ihop, samt vilken påverkan detta har på resenärerna och resandet inom flygplatsen. Fokus kommer att läggas på logistiken i de fyra terminalbyggnaderna som finns inom flygplatsen. I undersökningen ses terminalbyggnaderna över för att skapa en uppfattning om logistiken och på så vis försöka koppla ihop logistiken med upplevelserummet. Swedavia är det företag som är verksam och driver Stockholm Arlanda Airport. Det är med de anställda inom Swedavia som intervjuer kommer att ske för att få en djupare förståelse hur företaget tänker i de logistikfrågor som eventuellt behöver ses över. Intervjuer kommer även att ske med resenärer för att få deras uppfattning om logistik, design och atmosfär inom flygplatsen. Förutom intervjuer kommer även observationer att genomföras på flygplatsen vid olika tillfällen och tider på dagen. De metoder som har använts i undersökningen för att komma fram till de resultat som behövs är kvalitativa och kvantitativa metoder. Detta uppnås genom att göra undersökningar i form av intervjuer, observationer, tillgänglig fakta, samt med hjälp av olika lämpliga teorier för att på bästa möjliga sätt komma fram till ett resultat som har analyserats fram.
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Bodderas, Chris. "Trying to become "The World’s Cosiest Airport" : A Case Study on Customer Experience Management from a Service Delivery Network perspective." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Informatik, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-28078.
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The practical relevancy of Customer Experience Management is increasing. The research on the topic has still not found common ground in all areas. Most scholars still fail to see the advantage of adopting a broader perspective of Customer Experience Management and integrating factors that lie out of the focal company’s control into the scope of the conceptual framework. The aim of this thesis is to clarify the principal elements that constitute Customer Experience Management and explore what role the Service Delivery Network plays in this context and how it can be managed more effectively with the help of IT/IS. To explore the problem empirically, a case study approach was used. The author had the possibility to investigate the Passenger Experience activities of Tallinn Airport which has the unique goal of becoming "The World’s Cosiest Airport". Summarizing the findings of the thesis very briefly, the following things should be noted. First, the case study has shown empirically that passengers’ experiences with different companies in a Service Delivery Network interfere with each other. Second, the findings suggest that Partner Management is an important part of Passenger Experience Management. Third, IT and mobile IT in particular are good means to manage Passenger Experiences. Especially, mobile applications have a huge potential to support a customer’s self-management and co-create an experience. A potential avenue for future research would be 1. to take on the passenger perspective on the topic and 2. to replicate the study or at least parts of it at other airports to allow cross-case analyses.
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Codourey, Monika Ewa. "Airport territory as interface : mobile work and travel in hybrid space." Thesis, University of Plymouth, 2015. http://hdl.handle.net/10026.1/9331.
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Global mobility, wireless technology and networked society are transforming the airport territory. These changes (hard factors) have been analysed in airport planning and transportation studies (Koll-Schretzenmayr 2003; Banister 2003; Schaafsma 2003; Knippenberger &Wall 2010; Salewski & Michaelli 2011; Convenz & Thierstein ed. 2014 et al) and architecture and design (Edwards 1998; Blow 2005; Cuadra 2002; Uffelen 2012; Gensler 2013 et al). But design strategies focusing on the passenger experience (soft factors) have not yet been thoroughly assimilated by architecture and design. On the theoretical level this dissertation spans the analysis of current methodologies in social studies (e.g. Castells 1996; Gottdiener 2000; Cresswell 2006; Urry, 2007; Elliott & Urry 2010; Adey 2010 et al) and their relation to architectural and urban studies concepts for the airport. The latter includes the “Airport as City” (Güller & Güller 2000), “Aviopolis – A Book about Airports” (Fuller & Harley 2005) and “Aerotropolis” (Kassarda 2010). This dissertation also explores IT and aviation industry interests at the interface between technology and air travellers. In this light aviation industry research and solutions (Amadeus 2011, SITA 2013) are important to consider, as well the philosophy behind who travels and for what purpose (Sloterdijk 1998; Koolhaas 1998; Gottdiener 2000; Urry 2007; Birtchnell & Caletrio 2014 et al). Here, the author’s previous field research at Frankfurt International Airport is relevant. We live more mobile lifestyles, we work in hybrid spaces (Suoza 2006; Duffy 2010 et al), and we consequently need to share information and collaborate differently. Using constant travellers as a case study, the impact of physical and informational mobility on perceptions of and behavioural patterns in the airport can lead to a deeper understanding of mobile work and the air travel experience. New design strategies can be developed from research about constant travellers, and the results may improve their work and air travel experience. The author’s combination of design approaches from architecture and social science (sociology and psychology) methodologies can better address the real needs of constant travellers in hybrid workspaces. It is hoped that this dissertation will inspire airport architects and designers, interaction designers and the aviation industry to pay more attention to users’ needs in their design processes.
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Darčianovaitė, Diana. "Patirties marketingo taikymas Kauno oro uoste." Master's thesis, Lithuanian Academic Libraries Network (LABT), 2008. http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2008~D_20080825_103123-91025.
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Plečiantis oro uostams Lietuvoje, spaudoje, internete padaugėjo skundų dėl Kauno oro uosto veiklos. Šiame darbe naudojant pakankamai naujus patirties marketingo įgyvendinimo būdus, planuojama pagerinti keleivių patirtį Kauno oro uoste. Todėl darbo tikslas – parengti patirties marketingo įgyvendinimo projektą Kauno oro uoste. Darbe analizuojama mokslinė literatūra, statistiniai duomenys, įvairūs antrinių duomenų šaltiniai. Pirmas skyrius skirtas teoriniam patirties marketingo pristatymui. Antrajame skyriuje analizuojami oro uostų veiklos ypatumai bei atlikti tyrimai patirties marketingo srityje. Siekiant parengti projektą, suformuojama patirties marketingo tyrimo metodika Kauno oro uoste. Atlikus tyrimą sudaromas keleivių patirties žemėlapis, pagal kurio duomenis rengiamas patirties marketingo įgyvendinimo projektas Kauno oro uoste. Atlikus teorinę analizę ir padarius tyrimą, paaiškėjo, kas kuria didžiausią neigiamą keleivių patirtį, todėl buvo parengtas pirmasis patirties marketingo įgyvendinimo Kauno oro uoste projektas – „Informacijos sklaidos projektas“.While airports in Lithuania are expanding, in press, on the Internet you can find more and more complaints about Kaunas airport. Using fairly new methods of experience marketing this paper aims to prepare experience marketing implementation project in Kaunas airport. The analysis of research literature, articles, statistical data and various secondary data has been done. Theoretical approach to experience marketing has been discussed in the first chapter. In the second chapter airports’ activities and results of experience marketing researches have been presented. In order to prepare the project, a new research has been done at Kaunas airport. After the research a new passenger experience map has been made. The project is prepared according to the map. After analysis of theory and research, it is obvious, what is creating the most negative experience at Kaunas airport. The first project prepared for Kaunas airport to implement experience marketing is called “The Spread of Information”.
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Camara, Tamba. "Retour d’expérience pour l’évaluation des risques dans les bâtiments performants en zone aéroportuaire." Thesis, Toulouse, INPT, 2018. http://www.theses.fr/2018INPT0124/document.
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Dans les pays en voie de développement, le rythme croissant de l’urbanisation entraîne un rapprochement rapide des habitations aux infrastructures des transports (aéroports, aérogares). En plus de ces constats, les conditions difficiles d’accès aux ressources énergétiques et l’inadéquation des techniques de construction avec le climat et l’environnement, les pays tropicaux doivent s’orienter vers les techniques favorisant l’utilisation du potentiel de construction durable (concepts passifs et bioclimatiques) afin de garantir les conforts (aspects acoustique et thermique) des habitants au sein des bâtiments. Le potentiel de construction durable, actuellement faiblement exploré, est très important dans ces pays. Face à ces défis, le concept de bâtiment durable est l’une des meilleures alternatives pour tisser l’harmonie entre le bâtiment et son environnement. Les techniques de construction durable passent par la connaissance parfaite du site, du climat local, les besoins de conforts (aspects acoustique et thermique) des habitants. Dans le cadre de notre contribution à ces problématiques, une étude d’évaluation de risques affectant les performances des bâtiments a été initiée. Toutefois, la majeure partie des travaux qu'on retrouve dans la littérature se focalise sur l’utilisation des approches analytiques qui s’avèrent parfois insuffisantes, en l’absence de la prise en compte des réalités pratiques. Une méthodologie d’analyse et d’évaluation des risques affectant la performance dans les bâtiments basée sur l’approche de capitalisation et d’exploitation des connaissances issues des processus de retour d’expérience est développée. Deux bâtiments tests (un bâtiment aéroportuaire et un bâtiment résidentiel du type F3B) sont choisis à Bamako afin d’appliquer la méthode d’évaluation avec le concours des experts, des techniciens du secteur du bâtiment et des usagers. Pour le premier bâtiment, l’évaluation est relative aux risques affectant la performance acoustique dans le contexte aéroportuaire tandis pour le second, elle est relative aux risques affectant la performance énergétique dans le contexte bioclimatique. L’effort se concentre sur l'identification des non qualités et des facteurs d’inconfort dont la résolution contribue à améliorer la performance acoustique, énergétique et environnementale des bâtiments. Pour ce faire, des visites de terrain (enquêtes auprès des usagers des bâtiments et interviews auprès des acteurs de la construction) ont été réalisées pour identifier d’une part les besoins et le comportement des habitants et d’autre part les techniques et les connaissances pratiques des acteurs de construction. Des fiches de questionnaires ainsi que des capteurs de mesures in situ (thermomètres, hygromètres et sonomètres) et des logiciels de traitements de données sont utilisés comme outils pour l’évaluation de risques affectant les performances sur les bâtiments tests. Des investigations sous forme de mesures in situ des paramètres (de températures, d’humidité et de niveaux de pression acoustique) respectivement à l’intérieur et à l’extérieur du bâtiment aéroportuaire et du bâtiment résidentiel du type F3B sont menées à l’aide de ces capteurs. Ces données sont ensuite traitées à l’aide des logiciels de traitements de données pour intégrer les connaissances et stratégies de construction durable. La capitalisation des informations issues de ces études sert de retour d’expérience à travers des propositions de solutions correctives et de bonnes pratiques pour la résolution des problèmes de performance (les pathologies, les dommages, et les autres dysfonctionnements) observés sur les bâtimentsIn developing countries, the growing importance of urbanization is bringing housing closer to transport infrastructure (airports, air terminals). Beside these observations, the difficult conditions of access to energy resources and the construction techniques inadequacy with the climate and the environment must enable tropical countries to move towards lasting potential construction techniques and use (passive, bioclimatic concepts) in order to guarantee the comfort (acoustic, thermal) of the inhabitants within the buildings. The sustainable construction potential, poorly explored, is very important in these countries. In the face of these challenges, the lasting buildings concept is one of the best alternatives for weaving harmony between the building and its environment. Lasting construction techniques go through a perfect knowledge of the site, the local climate and the inhabitants needs of comfort (acoustic, thermal). As part of our contribution to these issues, a risk assessment study and risk factors for building performance are initiated. However, most of the literature works focuses on the analytical approaches use that are sometimes insufficient, in the absence of taking into account practical realities. An analysis and assessment of risk performance methodology in buildings based on the capitalization and knowledge exploitation approach from return experience processes is developed. Two test buildings (an airport building and a F3B type residential building) are chosen in Bamako in order to apply the evaluation method with experts’ assistance, building technicians and users. For the first building, the assessment is relative to acoustic performance risks in the airport context while for the second; it relative to energy performance risks in the bioclimatic context. The effort focuses on the identification of non-qualities and the discomfort factors whose resolution contributes to improving the building acoustic, energy and environmental performance. To do this, field visits (surveys with building users and interviews with construction stakeholders) were conducted to identify on the one hand the residents’ needs and behavior and on the other hand, the construction actors’ techniques and practical knowledge. Questionnaire forms as well as measuring sensors in-situ (thermometers, hygrometers and sound level meter) and data processing software are used as tools for the performance risks assessment on test buildings. Investigations in the form of in-situ measurements, parameters (temperature, humidity and sound pressure levels) respectively inside and outside the airport and residential building type F3B are carried out with these sensors. These data are then treated with data processing software to integrate lasting construction knowledge and strategies. The capitalization of the information from these studies serves as experience feedback through corrective solutions propositions and good practices for the performance problems resolution (pathologies, damages, and others dysfunctions) observed on buildings
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Cave, Andrew R. "Passengers' intuitive navigation in airports." Thesis, Queensland University of Technology, 2016. https://eprints.qut.edu.au/94935/1/Andrew_Cave_Thesis.pdf.
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This thesis examined passengers' intuitive navigation in airports. It aims to ensure that passengers can navigate fast and efficiently through these complex environments. Field research was conducted at two Australian international airports. Participants wore eye-tracking glasses while finding their way through the terminal. Insight was gained into the intuitive use of navigation elements in the airport environment.
With a detailed understanding of how passengers' navigate, the findings from this research can be used to improve airport design and planning. This will assist passengers who don't regularly fly as well as those who are frequent flyers.
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Becedas, Segerström Laura. "Considerations for a Service that enables Sharing Ride Experiences to and from the Airport." Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-255018.
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Although shared mobility services provide benefits such as minimizing congestion as well as pollution and costs of transportation, barriers such as trust and convenience are blocking these services from reaching a broader audience. In this paper, considerations for a new service that aims to bring together familiar strangers to share rides to and from the airport is presented using a Research through Design approach. The familiar strangers investigated in this study are frequent travelers of Scandinavian airlines (SAS). Interviews, ideation workshops, prototyping, and feedback sessions are the design activities that were used to understand motivations behind their choice of transportation to and from the airport, and current pain points that motivate the need for such a service, as well as to guide the design directions of the service to tackle the problems of trust and convenience current shared mobility services face. The findings showed that SAS travelers are willing to share rides with others belonging to their community when living far away from transit services to and from the airport, arriving uncomfortable hours at a new destination, when there’s a potential to make new business contacts as well as when traveling with loved ones. The final design presented in this paper serves as a framework on how to design services to enable people who share common physical spaces and similar travel behavior, to share rides together.Även om “shared mobility” tjänster ger fördelar som att minimera trafikstockningar samt föroreningar och transportkostnader, finns det hinder som tillit och bekvämlighet som blockerar dessa tjänster från att nå en större publik. I den här uppsatsen presenteras omständigheter för en ny tjänst som syftar till att samla “familiar strangers” för att dela transportsätt till och från flygplatsen med hjälp av ett Research Through Design-metod. De “familiar strangers” som undersöktes i denna studie är frekventa resenärer av Scandinavian Airlines (SAS). Intervjuer, ideation workshops, prototyper och feed-back möten är de designaktiviteter som användes för att förstå motivation bakom resenärers val av transport till och från flygplatsen och aktuella smärtpunkter som motiverar behovet av en sådan tjänst samt för att styra designbeslut för tjänsten för att ta itu med problemen med förtroende och bekvämlighet som nuvarande “shared mobility” tjänster stöter på. Resultaten visade att SAS-resenärer är villiga att dela resor med andra som tillhör deras gemenskap när de bor långt ifrån transit tjänster till och från flygplatsen, när de anländer i ett nytt resmål vid obehagliga timmar, när det finns möjlighet att skapa nya affärskontakter såväl som när de reser med sina nära och kära. Den slutliga designen som presenteras i denna uppsats fungerar som en ram för hur man utformar tjänster för att möjliggöra för personer som delar gemensamma fysiska utrymmen och liknande resebeteenden, att dela resor tillsammans.
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Chu, Sim-kiu Venus, and 朱嬋嬌. "Public management in times of crises: a studyof recent experience in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1999. http://hub.hku.hk/bib/B31965829.
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Kachiungo, Emerson Lukamba Kalitangue. "Rethinking the airport experience with indoor location-based services." Master's thesis, 2019. http://hdl.handle.net/10400.14/29060.
Full textAbstract:
The Customer Experience (CX) has emerged as a key instrument for customer relationship
management for companies across all sectors of the economy. The airport Customer
Experience, in particular, is often shadowed by stress and anxiety. These emotions are
primarily connected with the complexity of the terminals and some processes like security
screening and customs.
Indoor location-based service is an emerging technology that uses the abilities of mobile
devices, location technologies, and mobile networks to provide personalized and instant
information or service based on the user location.
The purpose of this study is to understand how Indoor location-based services can contribute
positively to their airport experience. To do so, the main characteristics of the airport
experience and the capabilities of the technology are explored. Secondary data was collected
from various literature, articles, and reports. Additionally, a survey was conducted to gain
insights on the passenger's reaction to technology.
The results are incredibly positive and show that passenger value the applications that ILBS
can bring to the airport experience.O conceito de Customer Experience (CX) surgiu como um importante instrumento na gestão da relação com clientes em várias empresas em todos os sectores da economia. A CX no aeroporto destaca-se pois é tradicionalmente marcada pelo stress e ansiedade. Estas emoções estão essencialmente ligadas à complexidade dos terminais e a alguns processos como a passagem pela segurança e os serviços alfandegários. Indoor location-based service (ILBS) é uma tecnologia nova que utiliza os recursos de dispositivos móveis e tecnologias de posicionamento para fornecer informações e serviços personalizados baseados na localização do usuário. O objetivo deste estudo é tentar perceber se ILBS pode contribuir positivamente para a CX no aeroporto. Para isso, foram exploradas as principais características da CX e e as capacidades da tecnologia em questão. Além disso, foi realizado um questionário para obter informações sobre a reação dos passageiros à tecnologia em questão. Os resultados são extremamente positivos e mostram que os passageiros valorizam as aplicações que o ILBS pode trazer para a sua experiência no aeroporto.
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K, Spasichenko, Спасіченко Катерина, Спасиченко Екатерина, Agieieva Galyna, Агєєва Галина Миколаївна, and Агеева Галина Николаевна. "Waste disposal solution at airports: world experience." Thesis, 2018. http://er.nau.edu.ua/handle/NAU/32880.
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LEE, SHING, and 李欣. "Research on experience marketing and customer satisfaction-Use foreigner to experience Hakka cuisine at Taoyuan Airport as an example." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/4v25f9.
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碩士中華科技大學
航空運輸研究所
107
Diet is not only the basic material need for people to maintain their lives, but also contains a wealth of cultural conservation, and the airport represent culture for each country; in order to make different travelers from all over the world, you can try different kind flavor of the diet, the airport also opened a distinctive flavor of the restaurant. Tourism development is also related to explore the local culture and food, so that foreign travelers have different impressions. Therefore, this research focused on experience and customer satisfaction, it uses the relevant methods of experience marketing to expound how to promote Hakka food or culture, the research random sample take from different group as foreigners, overseas Chinese, international students and Taiwan businessmen, the investigative result present the positive related between experience marketing and customer satisfaction
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Lin, Jia-Long, and 林佳隆. "The Study on Joint Sealant and Sealing Method with thePractical Experience on Airport Rigid PavementMaintenance." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/22324633035446955955.
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碩士立德管理學院
資源環境研究所
95
The rigid pavement has become the mainstream in Taiwan airports. When distress happened, the service life and performance of pavements will be reduced drastically. The research bases on the experience from Gangshan airport and studies on the joint sealant and sealing method with the practical experience on airport pavement maintenance. The target of this research is to improve the performance of maintenance and achieve public fund saving. From practical implementation on Gangshan airport, an American patented pavement maintenance technology (US 6,491,472 B1) has been proven as a better method for airport pavement maintenance. The research results demonstrated the damaged portion can be repaired partially and immediately even the joint sealant has been damaged and lose its waterproofing function. The width of joint also can be kept as original after the joint sealant is replaced. The research also concludes that for pavement maintenance, the flexible materials can provide better performance than the rigid materials. The flexible material can avoid FOD situation happened as well as protect the airplane glide security. Airport managers can refer to the Airfield Pavement Surface Evaluation and Rating Manuals to evaluate the damage level of pavement as well as repair the pavement distress by using the patching materials during early damage.
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Chang, Wen-Chin, and 張文晉. "Passenger Service Experience Research on Airport MRT: A Case Study of Wenhu Line in Taipei City." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/7xne6u.
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碩士國立臺灣大學
商學研究所
105
From ancient times, the relationship between tourism and public transportation has been inseparable. In recent years, airline passengers have been growing rapidly in Taiwan. To deal with the increasing tourists, the development of tourism requires the improvement in service experience of public transportation. This study aims to investigate the possible drivers of customer satisfaction to improve the service experience of passengers who take the MRT to Taipei International Airport. We first collect service experiences of the local passengers in Taiwan by survey and interview. With the combine of quality and quantity methods, the researcher finds out the critical factors which cause the intendancy of satisfaction by cross-analysis between customer satisfaction and sentences which generalized form the transcripts. Finally, this research identify with the causes of critical factors with empathy map and customer journey map. Some advises are suggested in this study in reference to policy maker of the TRT Corporation
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Perez, Edgar Ramiro Jimenez. "Airport strategic planning in the context of low-cost carriers ascendency: insights from the European experience." Doctoral thesis, 2015. https://repositorio-aberto.up.pt/handle/10216/78345.
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TSAO, SHU-WEI, and 曹書瑋. "A Study on the Key Factors of Travelers’ Experience on Creative Products in DFS International Airport." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/u486db.
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碩士國立臺北教育大學
文化創意產業經營學系
106
Culture is an accumulation of human life and an exhibition of living style. Following technological progress and the development of world economy, international airports have transformed themselves from an air passenger carrier in the past to a transportation, entertainment, business and arts services provider. Besides, the rise of cheap airlines also largely reduced the travelling costs. Worldwide operating units continuously enhanced service quality by competing with each other. This makes the airport not only a symbol of country, but also featuring the functions of bearing, delivering and promoting culture. This study explores the key factors that affect passengers’ experience during the process of providing creative products of international airport duty free shops. The author has, based on the dramaturgical theory and experiential value scale, systematically selected key experience factors using questionnaires designed based on the framework of Kano model. The purposes are to construct a model corresponding to the development of experience on creative products and having it provided to duty free shops as a reference for developing creative products and constructing a consumption space. This study has classified 24 experiential elements for creative products of international airport duty free shops. The results indicate that there are 14 one-dimensional elements, 1 attractive element, and 9 indiscriminate elements. The analysis results indicate that consumers of international airport pay the greatest attention to the values of services superiority provided by the service personnel and environment; and values of return on investment obtained from personal experiences and products. Preference for satisfaction brought by functional values; aesthetic values on service personnel and interior environment; fun elements of personal experiences and product conditions; and fun elements incorporated in personal experiences and product conditions are, on the other hand, indifferent to passengers. Besides, depending on passengers’ nationalities and cultural backgrounds, their experience demand can vary largely. For example, passengers from the Mainland of China pay more attention to the practical and functional values of products and less attention to the pleasure during the process, whereas passengers from Europe and United States consider both criteria equally important. Passengers from South-East Asia and Korea, on the other hand, weight the pleasure in process and visual and sensational enjoyment more. It is therefore suggested that, based on these principles, duty free shops can enhance consumers’ experiential values by recreating the service content. This will help to transform the airport into a creative and artistic space that delivers the cultural perspectives and enables people to exchange on creative products
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Perez, Edgar Ramiro Jimenez. "Airport strategic planning in the context of low-cost carriers ascendency: insights from the European experience." Tese, 2015. https://repositorio-aberto.up.pt/handle/10216/78345.
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Carvalho, Carla Patrícia Nobre Marques. "Airport management strategies in recovery the air flight disruption: the case in the Lisbon Humberto Delgado airport." Master's thesis, 2019. http://hdl.handle.net/10071/19723.
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Airport disruption is a common situation and is expected to happen from time to time which can result from external and internal situations/factor.
This dissertation aims to analyze the perception of passengers regarding disruption situations in the Lisbon Humberto Delgado Airport and to propose strategies and actions undertaken by the airport and the airline companies to improve the passenger experience and customer/passenger satisfaction.
If disruption is foreseen to happen, in certain situations/factors, it can be predicted and planned/corrected in advance to diminish its effects.
Also, when a disruption situation arises, the management process that is developed to provide a high level of satisfaction for the passengers is quite complex and challenging for the airport operator. Even so, the airport operator only has partial control of all the processes that make up the final offered service or product. The main research questions guiding this study are: aren’t passengers expecting from the airport management mechanisms to prevent this kind of situations? How can the airport improve passengers experience and offer customer value at the same time in a situation of disruption?
A combined qualitative (personal deep interview with the Lisbon Airport Deputy Director and the Lisbon Hub Manager from the Portuguese flag company – TAP) and quantitative methodology (survey addressed to the passengers that used the Airport LHD in the summer of 2018, where 471 questionnaires were accepted). By analysing the obtained results, it was possible to demonstrate that the causes of disruption affect the level of satisfaction of the passengers as well as the actions taken by the airport and the airline. The level of information (high or low) that the passengers receive causes their level of satisfaction or unsatisfaction to increase or decrease with the operators.A disrupção nos aeroportos é uma situação comum e expectável de tempos a tempos, tanto pode resultar de situações/factores internos e externos. Esta dissertação tem como objetivo analisar a percepção dos passageiros sobre situações de disrupção no Aeroporto de Lisboa Humberto Delgado e propor estratégias e acções empreendidas pelo Aeroporto e pelas companhias aéreas para melhorar a experiência do passageiro e a satisfação do cliente/passageiro. Se houver previsão que venha a ocorrer uma situação de disrupção, em determinadas situações/factores, esta pode ser prevista e planeada/corrigida com antecedência de modo a diminuir os seus efeitos. Além disso, quando surge uma situação de disrupção, o processo de gestão desenvolvido para proporcionar um elevado nível de satisfação aos passageiros é bastante complexo e desafiante para o gestor do aeroporto. Mesmo assim, o gestor do aeroporto tem controlo parcial de todos os processos que compõem o serviço ou produto final oferecido. As principais questões de pesquisa que guiaram este estudo foram: será que os passageiros não esperam mecanismos de gestão por parte do aeroporto para gerir este tipo de situações? Como pode o Aeroporto melhorar a experiência dos passageiros e ao mesmo tempo oferecer valor ao cliente numa situação de disrupção? Uma metodologia qualitativa (entrevista presencial com o director do Aeroporto de Lisboa e o director do Hub de Lisboa da companhia de bandeira Portuguesa – TAP) e quantitativa combinada (questionário dirigido a passageiros que utilizaram o Aeroporto LHD no verão de 2018, em que 471 questionários foram validados). Pela análise dos resultados obtidos, foi possível demonstrar que as causas de disrupção afectam o nível de satisfação dos passageiros assim como as acções tomadas pelo aeroporto e pela companhia aérea. O nível de informação (alta ou baixa) que os passageiros recebem faz com que a sua satisfação ou insatisfação aumente ou diminua com os operadores.
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Chuchu, Tinashe. "Destination marketing: a study into international airport service experience, destination image and intention to revisit South Africa." Thesis, 2017. https://hdl.handle.net/10539/25827.
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A thesis submitted in complete fulfillment of the requirements for the degree of the Doctor of Philosophy in Marketing in the school of Economic and Business Sciences,
the University of the Witwatersrand
2017The purpose of the study was to investigate the relationship that potentially exists between international airport experience, destination image, and the intention to revisit South Africa. A research conceptual model was developed in order to analyse potential relationships from that model. The objectives of the study were to examine the relationship airport experience and destination image as well at the relationship between destination image and a traveller’s intention to revisit a destination. This research was grounded in numerous theories, namely the destination image theory, destination concept, marketing theory and service concept. The study reviewed literature on destination marketing, highlighting its evolution over the years, and its importance, in particular to South Africa. For purposes of the research, nine hypotheses were developed based on the conceptual model where all the proposed hypotheses were supported. The study was quantitative in nature, in that all data was collected through convenience sampling at the OR Tambo International Airport. Research surveys were self- administered to 508 willing international travellers at the OR Tambo International Airport. Out of the 508 surveys distributed, 503 were usable for research analysis purposes. To analyse the research data, structural equation modelling was adopted. The main findings of the study touched on various aspects. Firstly, travellers perceived servicescape to be a crucial factor in their overall assessment of the kind of value an airport would offer to them, and ultimately in their overall impression of South Africa as a destination. Secondly, it was also established that tourists' pre-conceived ideas of South Africa were the strongest motivator of their intention to revisit the country. This implied that tourists visit South Africa with a firm idea of what the country will be like as well, and whether they would want to return to the country, even before they set foot in the country. Overall the study established that international tourists had an appreciation for the airport experience at the OR Tambo International Airport, and also they would consider revisiting South Africa. The contribution of this study was to enhance the comprehension of existing literature on destination marketing and the international airport management sector. Furthermore, the study provided new perspectives to the current body of knowledge regarding motivations for tourists to return to destinations.
MT 2018
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Chia-Yu, Wu, and 吳家羽. "A study of Organizational Change, Trust, Previous Experience and Employee’s right—the case study of Taiwan Taoyuan Airport." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/78953645481806079846.
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碩士台南科技大學
商學與管理研究所
97
International Airport is now seen as a symbol of national competitiveness, and the International Airport, the relative change in the function, proceed into the business of business model, has improved the operational efficiency of the international airport. Of this study was to explore the cognitive organizational change, trust, organization change and employee rights and interests of cognitive experience, the staff's attitude to the airport related to the airport in Taoyuan International Airport for the study sample of employees, and for the Taoyuan International Airport in 10 years ago changes in the organization of experience ─ ─ cargo terminal changes, the impact as a factor, For if the organization changes its experience, whether or not employees will affect the views of organizational change, research methods used reliability analysis, ANOVA, correlation analysis and other statistical data analysis methods to verify. To verify the results of the analysis of this study are as follows: 1. Organizational change organizational trust showed a significant negative correlation. 2. Organizational change and employee rights and interests of a significant positive correlation cognition. 3. Organizational change and employees of the airport company's attitude has a significant negative correlation. 4. Organizational trust and previous experience has a significant positive correlation. 5. Supervisor trust and previous experience has a significant positive correlation. 6. Organization of cognitive trust and the interests of employees has a significant negative correlation. 7. The interests of employees and staff awareness of the airport company's attitude has a significant negative correlation. 8. The staff of different gender in organizational change and trust there are significant differences; of employees of different ages to trust, and and previous experience has a significant positive correlation. , the staff's attitude towards the airport there were significant differences; different marital status of the staff of the trust, the interests of employees have a significant cognitive differences; different home in the number of minor children of employees of organizational change, there were significant differences in confidence; different length of service of staff changes on the and previous experience has a significant positive correlation. and the interests of employees, employees of the airport's significant differences in attitude; different grades of employees, etc. the attitude of the staff of the airport there were significant differences in the company; different educational levels of employees had significant organizational change; different in Taoyuan airport employee years of service to the trust, the and previous experience has a significant positive correlation. , the staff of the airport company showed significant differences in attitude.
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LIU, HAO-WEI, and 劉昊崴. "Research of Visitor Experience of Museumification Space: A Case Study of Taoyuan International Airport Terminal 2 Waiting Lounges." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/k7kz4r.
Full textAbstract:
碩士輔仁大學
博物館學研究所碩士班
106
Most studies on museumification have explored how the professional role of museums can assist in revitalizing traditional cultures that are gradually fading, dealing with subjects such as industrial and nonindustrial artifacts. The author aims to extend the discussion on space museumification to airports for the first time ever and gain an understanding of the significance of museumification in different types of spaces. With Taoyuan International Airport as the major subject of the study, the author explored core museum functions such as the use of collection pieces, preservation, research, exhibition, and education in the museumification of airport spaces. After experiences in museums in airports in San Francisco and Amsterdam and investigating museumification in such places, the author looked at which functions of museums are presented in airport spaces. Therefore, this study looks at ideas concerning the functions of museumification, transformations in the functions of airports, and passengers visiting experiences at Taoyuan International Airport in discussing the three questions below: 1. What is the definition of space museumification? How may the core functions of a museum be implemented in a non-museum setting, and based on this, what is the definition of airport museumification? 2. What museum functions have been used by Ever Rich (the spatial administrator in the terminals at Taoyuan International Airport) in its creation of the themed exhibition waiting lounges in the airport terminals? 3. What were the experiences of passengers related to viewing these themed exhibitions? Do these experiences satisfy the expectations of the spatial administrator? The subject of this study was Taoyuan International Airport. Through participant observation, the author studied the behavior of passengers as they viewed exhibits in three sections of Area C in Terminal 2. The three sections were the C5 e-Library Waiting Lounge, the C7 Postal Waiting Room, and the C8 Taiwan Cinema Waiting Lounge. The author also interviewed passengers and the airport spatial administrator. The findings of the study are as follows: 1. So as to bring the functions of a museum into the airport, a large amount of space has become dedicated to exhibits in place of duty-free shops and dining facilities (which occupied most such space in the past), creating an environment filled with local features and culture at the airport. 2. The spatial administrator of Terminals 1 and 2 has created exhibition environments in 21 waiting lounges, each exhibition being part of one of three themes related to local Taiwanese culture. Moreover, two new art galleries devoted completely to exhibitions and one entertainment area with a Taiwan theme have been built within the two terminals. Departing passengers may view all of these exhibits for free. Nonetheless, the spatial administrator’s original intent on doing business in the airport had been to operate duty-free shops as opposed to exhibition spaces. Even though the ideas of scholars regarding themes for airport exhibitions were achieved, relatively easily understood content has been chosen in catering to the majority of passengers. Moreover, due to the organization of the spatial administrator’s human resources, the exhibition areas lack guided tours, which takes much away from the educational aspect. 3. Passengers in Terminal 2 were found to be satisfied with the airport exhibits in terms of the objects on display, social interaction, introspection, and cognition even though the degree of professionalism of the airport exhibits was inferior to that of actual museum.
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Quintanilha, Bruno Pires Lavigne. "Detouch: extending service channels in an airport through touch technologies." Master's thesis, 2016. http://hdl.handle.net/10400.13/1156.
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This project aimed to create a communication and interaction channel between Madeira Airport and its passengers. We used the pre-existent touch enabled screens at the terminal since their potential was not being utilised to their full capacity. To achieve our goal, we have followed an agile strategy to create a testable prototype and take advantages of its results. The developed prototype is based on a plugin architecture turning it into a maintainable and highly customisable system. The collected usage data suggests that we have achieved the initially defined goals. There is no doubt that this new interaction channel is an improvement regarding the provided services and, supported by the usage data, there is an opportunity to explore additional developments to the channel.
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Serraninho, Inês Alves. "Study on how to increase the commercial offers in airports while improving customer experience: Lisbon case." Master's thesis, 2013. http://hdl.handle.net/10071/6729.
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ProjectThe main goal of this thesis relates not only with the study on how to improve the customer experience in Lisbon airport through the enclosure of new commercial offerings but also it is about presenting a business plan with possible feasible proposals. Nowadays, the experience provided to passengers at the Portuguese capital airport is not at the same level as other worldwide airports, nevertheless there are many opportunities that are worth exploring and advantages, such as its proximity to the city center, transportation network and easy accesses that can work in favor of the Lisbon airport in order to make it a reference and also take advantage of potential benefits resulting there from, such as the non-aviation revenues. Therefore, a study was performed taking in consideration the main literature existing on various relevant topics to elaborate the project, and tried to understand the acceptance of adding new services to the ones already existing and also the passengers’ perception about the Lisbon airport through a questionnaire. Also a business plan for a hotel with some other services enclosed such as the possibility of sightseeing in Lisbon, was presented, as a recommendation, broken down into the various analysis and items.
O objetivo desta tese prende-se não só com o estudo de como melhorar a experiência do consumidor no aeroporto de Lisboa através da inclusão de novos serviços mas também em apresentar um plano de negócios com possíveis sugestões com viabilidade para serem implementadas. Atualmente, a experiência vivida no aeroporto da capital portuguesa não está ao nível dos principais aeroportos mundiais, mas no entanto há oportunidades que merecem ser exploradas e vantagens, como a sua proximidade com o centro da cidade, rede de transportes e a facilidade de acesso que devem ser aproveitadas para tornar o aeroporto de Lisboa numa referência e também tirar proveito de possíveis benefícios que daí advêm, principalmente em termos de possíveis lucros. Por isso, elaborou-se um estudo visando a principal literatura nos variados tópicos relevantes para o projeto, procurou-se perceber a recetividade da inclusão de novos serviços e a perceção dos passageiros relativamente ao aeroporto de Lisboa através de um questionário, bem como, a apresentação de um plano de negócios, relativo a um hotel que inclui alguns outros serviços diferenciadores como a possibilidade de ir numa visita guiada por Lisboa, decomposto nas diversas análises e pontos que o constituem.
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"Prevalence effect is determined by past experience, not future prospect." 2010. http://library.cuhk.edu.hk/record=b5894311.
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