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Journal articles on the topic 'Airport experience'
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Cerdan Chiscano, Monica. "Autism Spectrum Disorder (ASD) and the Family Inclusive Airport Design Experience." International Journal of Environmental Research and Public Health 18, no. 13 (July 5, 2021): 7206. http://dx.doi.org/10.3390/ijerph18137206.
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The literature on air travellers with psychiatric disorders is limited. This perspective article highlights various travel-related aspects of autism spectrum disorder (ASD). The airport experience can be stressful for families of children with autism spectrum disorder (FwASDs). The aim of this study was to explore the airport experience of FwASDs using the value co-creation process approach to assist airport managers in designing improved experiences for this specific passenger segment. This study responds to the current climate in which airports are developing awareness programmes in relation to children who require special assistance at airports. The prevalence of children with ASD is 1/68. While a number of airports throughout the world have adopted procedures addressing the needs of those with cognitive impairment, these advances are far from universal. As part of an academic–industry collaboration between Vueling airlines and the Spanish airport operator Aena, 25 FwASDs took part in an inclusive airport research project in the city of Barcelona from November 2015 to April 2016. Employing a qualitative methodology that incorporated focus groups, ethnographic techniques, and post-experience surveys, the study contributes to extending the body of knowledge on the management of the value co-creation process for challenging passenger segments within the airport context. The study explains how ensuring adequate resource allocation to this passenger segment can improve the family-inclusive design of the airport experience and offers managerial recommendations.
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Heggde, Githa, Sheetal Khanka, and Akhil Damodaran. "DigiYatra – a digital experience for air travelers." Emerald Emerging Markets Case Studies 12, no. 2 (April 1, 2022): 1–20. http://dx.doi.org/10.1108/eemcs-10-2021-0349.
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Learning outcomes Students will learn technology strategies specific to airports. Students will understand the reason for the success of Bengaluru International Airport. Students will learn to apply management models in airport settings. Students will improve their understanding of airport business, airport-related technologies, specifically in the Indian settings. Case overview/Synopsis DigiYatra is a revolutionary initiative by the Government of India to digitalize all the airports in India, making your face your boarding pass. Bengaluru International Airport Limited (BIAL) is at the forefront of this initiative. As one of the early public–private partnership airports, BIAL has seen many challenges over time but could succeed in all its endeavour. The case discusses the journey of DigiYatra, which BIAL has taken through the eyes of the Chairman, Hari Marar. The case goes through several layers like initial planning, creating the team, implementation challenges, technology strategy adopted and how they tackled Covid lockdown challenges to complete the project's initial phase. Complexity academic level Post graduate students. Supplementary materials Teaching notes are available for educators only. Subject code CSS 11: Strategy.
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Samy Ahmed, Hossam. "ANALYZING THE AIRPORT PASSENGER EXPERIENCE: THE CASE OF CAIRO INTERNATIONAL AIRPORT." Journal of Air Transport Studies 8, no. 2 (July 1, 2017): 27–53. http://dx.doi.org/10.38008/jats.v8i2.31.
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This paper aims to analyze the key elements influencing the airport passenger experience at Cairo International Airport (CIA). The research confirmed that four main dimensions (the airport’s services and facilities, access procedures, environment and personnel) have a significant positive effect on passengers’ perception of the overall airport experience. The research proved that the airport’s services and facilities is the most influential dimension of the passenger experience. The results also revealed that socio-demographic variables have a significant influence on passengers’ impressions towards the overall airport experience. The paper confirmed that the airport customer care, airport ambiance, airport design, dining areas and staff efficiency are the primary elements of the passenger experience. Passengers’ ratings of CIA were found to be below average in the most influential areas of the airport experience. The research concluded a number of recommendations that aim to enhance the overall passenger experience at CIA.
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Váczi, Péter. "Regional significance of the Debrecen International Airport." Acta Agraria Debreceniensis, no. 51 (February 10, 2013): 187–90. http://dx.doi.org/10.34101/actaagrar/51/2088.
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In the following essay I would like to examine the Debrecen International Airport’s reginonal status, significance and development opportunities. Furthermore, I would like compare the passenger traffic of Debrecen’s airport with other regional airports in Middle-East Europe during the 2005–2012 period. In the second part of my essay, I would like to share the experience of my questionnaire survey and a possible future perspective for the Debrecen International Airport.
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Wei, Ming, Shaopeng Zhang, and Bo Sun. "Airport passenger flow, urban development and nearby airport capacity dynamic correlation: 2006-2019 time-series data analysis for Tianjin city, China." Electronic Research Archive 30, no. 12 (2022): 4447–68. http://dx.doi.org/10.3934/era.2022226.
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<abstract> <p>Airports, as integral components of the global aviation industry, experience dynamic changes in air passenger traffic load, which are also related to the trends of local urban development and airspace restrictions of nearby airports. Using time-series data from 2006 to 2019, this study comprehensively applied the autoregressive distributed lag and vector auto-regression mode approaches to identify causal relationships between the urban development factors, including GDP, population, tourism industry, industrial structure, etc., of Tianjin city (China); the Tianjin airport passenger flow; and the Beijing Capital airport's airspace restriction factor, namely, airport aircraft sorties. The results show that the growth of Tianjin city's GDP, primary industry and disposable income per capita was accompanied by a long-term decline in the passenger flow at the Tianjin airport. In addition, increased aircraft sorties of Tianjin airport, as well as the growth of primary, secondary and tertiary industries in Tianjin city, led to a short-term decline in passenger flow at the Tianjin airport. In general, there is variability in the long- and short-term impacts of urban economic structure on airport passenger flow, and this variability applies to other airports. The increased aircraft sorties at the Beijing Capital airport had a short-term positive impact on passenger flow at the Tianjin airport but resulted in a long-term decline of the latter's aircraft sorties. This phenomenon indicates that there is interaction between airports and that this influence varies depending on the competition and cooperation mechanisms between airports. The findings of this study are considered instrumental in guiding the competitive and cooperative strategies of nearby airports and predicting the coupled trends of the airport and urban development.</p> </abstract>
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Oliveira de Souza, Gabriela, Gustavo Oliveira de Souza, Giovanna Miceli Ronzani Borille, Michelle Carvalho Galvão da Silva Pinto Bandeira, Lenice Mirian Da Silva, and Cláudio Jorge Pinto Alves. "CREATING THE SENSE OF PLACE AND ITS IMPACT ON PASSENGER PERCEPTION AT A BRAZILIAN AIRPORT." Cadernos de Arquitetura e Urbanismo 27, no. 41 (May 18, 2022): 84. http://dx.doi.org/10.5752/p.2316-1752.2020v27n41p84.
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The standardized planning of airport terminals, over the years, has made airports become a generic building, so one airport ends up not being different from another. The Sense of Place is a framework to express the local culture, which, when used in airports, connects passengers to the place where the airport is inserted, making it a unique place.
This study aims to investigate the use of airport branding as a tool to improve the passenger experience and promote the Sense of Place. This research hypothesis is “the Sense of Place creation can improve the perception of the passenger about the quality of the airport”. In addition to the literature review, a case study was conducted with the means to identify the strategies used by the Belo Horizonte International Airport/Brazil to create a sense of place.
A hypothesis test was also conducted to analyze the difference in means of passenger satisfaction rates, throughout the periods before and after the implementation, to verify how those strategies could have affected passenger satisfaction. The results suggest that the sense of place elements may indeed enhance the passenger experience in airports, improving the airport evaluation.
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Zhang, Xu, Ji Hong Li, Lan Wei, and Jian Zhou Wang. "Inspiration from Major International Airport at Home and Abroad Construction Experience to Beijing New Airport." Advanced Materials Research 1030-1032 (September 2014): 2024–27. http://dx.doi.org/10.4028/www.scientific.net/amr.1030-1032.2024.
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This paper summarizes the land-use experience of the major international airports at home and abroad. First of all, the paper studies the regular pattern of the major international airports at home and abroad land-use on total amount and land using area on every unit. Secondly, the paper summarizes the experience on runway amount of the airport, and studies passenger amount that a single independent runway can carry and how many times the plane can take off and land. On the basis of above experience, the paper brings forward some inspiration about land-use and runway layout.
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Abdel-Gayed, Aly H., Thowayeb H. Hassan, Ahmed Hassan Abdou, Mostafa A. Abdelmoaty, Mahmoud I. Saleh, and Amany E. Salem. "Travelers’ Subjective Well-Being as an Environmental Practice: Do Airport Buildings’ Eco-Design, Brand Engagement, and Brand Experience Matter?" International Journal of Environmental Research and Public Health 20, no. 2 (January 4, 2023): 938. http://dx.doi.org/10.3390/ijerph20020938.
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The physical environment of airports plays a crucial role in improving travelers’ perceptions and well-being. Adopting a green physical environment may elicit customers’ cognitive and emotional responses and provide a convenient consumption environment. Brand experience and engagement are other important consumer–firm interactions that influence the attributes of the passengers’ well-being. The current study sought to assess the impact of the eco-design of buildings, brand experience and engagement on the well-being of travelers at an international airport in Saudi Arabia. Additionally, the current study investigated the possible effects of eco-design on airport experience and engagement. The results of the structural equation modeling analysis revealed that the eco-design of airport buildings was independently associated with passengers’ well-being and brand engagement, but not with brand experience. Additionally, well-being was significantly predicted by brand engagement and experience. Airport managers are advised to adopt an internal eco-design to help promote passengers’ connection with the brand and improve their well-being, which would eventually be reflected in their behavioral attributes and decision-making.
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Evtushenko, A. E., and M. A. Kropaneva. "DEVELOPMENT OF AN APPLICATION WITH AN AUGMENTED REALITY FUNCTION TO SPEED UP PASSENGER SERVICE ON THE EXAMPLE OF PULKOVO AIRPORT." System analysis and logistics 2, no. 28 (June 1, 2021): 85–96. http://dx.doi.org/10.31799/2077-5687-2021-2-85-96.
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This article offers a prototype of an application for smartphones, aimed at improving services and increasing the speed of passenger service on the example of Pulkovo Airport. The software helps to improve the information and multimedia and technical support of the airport. The existing information technologies and the experience of their application in various airports of the world are considered. Key words: air transport, airport, passenger service, air passenger transport, St. Petersburg, application, information technology.
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Rucińska, Danuta Halina, and Andrzej Ruciński. "Commercial (Business) Parks in the Landside Areas - Research and Polemical Approach." Transport Economics and Logistics 83 (September 17, 2019): 89–103. http://dx.doi.org/10.26881/etil.2019.83.07.
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According to the forecasts of the development of air traffic in Europe by 2030, it will be doubled. Along with the dynamic development of the industry, branch and its infrastructure, the area around airports is becoming a place of concentration of diversified commercial activity-economic, investment, business, cultural etc. The vicinity of airports, airport-related zones, especially in the immediate vicinity, are convenient roundabouts are convenient locations for commercial (business) parks due to high availability of air transport, supply of land for investment and infrastructure investment for these areas. They are managed from the level of airports as part of their non-aeronautical activities or by entities independent of the airport. The strength of these locations is demonstrated by the activities of airport managers, investors and local government officials whose goal is to attract foreign companies (users of modern real estate in so-called airport towns). The aim of the article is to analyze the development processes of these functional space structures, including those related to the Gdańsk Lech Walesa Airport. Theresearch process uses the methodology developed by ACI (Airport Council International), and some results and opinions are the effect of in-depth studies and author’s experience.
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Yuliana, Dina, Kristiono Setyadi, and Pribadi Asih. "Pengalaman Penumpang Terhadap Penerapan Digitalisasi Fasilitas Bandara di Bandara Udara Kualanamu Medan." WARTA ARDHIA 46, no. 2 (February 25, 2021): 84–95. http://dx.doi.org/10.25104/wa.v46i2.387.84-95.
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PT Angkasa Pura II manages Kualanamu Medan Airport. Kualanamu Airport has been develop airport digital facilities. The development of facility technology has aim to improve services for passengers and efficiency of airport operations. This research aims to identify passengers experience in order to improve services through digitizing airport facilities. The research method used descriptive analysis, multiple response analysis and crosstab (cross tabulation). The results has been show that Kualanamu Airport is smart (71.42%). Passengers need technological innovation and realtime facilities to help them in airport. Technological innovation required ie facilities for monitoring baggage and online reservations (74%), applications for shopping / restaurant / entertainmentat airports (73%), customs (70%), vehicle parking (69%) and check in (66%). Realtime Facility required ie facility for check-in (71%), flight schedules and monitoring of baggage movements (64%), airport information facilitiy and boarding gates (63%), vehicle parking at the airport (58%) and customs (54%).
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White, Greg. "Warm Mix Asphalt For Australian Airports." International Journal on Pavement Engineering & Asphalt Technology 16, no. 1 (May 1, 2015): 11–29. http://dx.doi.org/10.1515/ijpeat-2015-0001.
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Abstract Warm Mix Asphalt (WMA) is a viable alternate to Hot Mix Asphalt (HMA) for airport surfacing in Australia. Limited experience with this technology at Australian airports has prevented its acceptance by airport owners and their designers. WMA does have a significant track record in Europe and the USA, where it has been demonstrated to provide significant environmental, safety, quality and construction flexibility benefits. Differences in available binders and the Australian tendency for thinner asphalt layers and less capable materials makes direct extrapolation of experience from Europe and the USA inappropriate. The aim of this paper is to demonstrate the comparative performance of WMA (by foamed bitumen technology) to HMA as an airport surface layer. Comparison between HMA and WMA has been made during a number of projects at Australian airports since 2012. A formal trial was performed at a military airfield as part of a broader project in 2013. A combination of production verification, quality assurance and mix performance tests were used to make comparisons. Subject to ongoing monitoring and performance testing of the military airfield WMA trial section, WMA is now verified as a viable alternate surfacing material for Australian airport runways.
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Straker, Karla, and Cara Wrigley. "Translating emotional insights into digital channel designs." Journal of Hospitality and Tourism Technology 7, no. 2 (May 3, 2016): 135–57. http://dx.doi.org/10.1108/jhtt-11-2015-0041.
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Purpose The purpose of this study is to identify and understand the emotions behind a passenger’s airport experience and how this can inform digital channel engagements. Design/methodology/approach This study investigates the emotional experience of 200 passengers’ journeys at an Australian domestic airport. A survey was conducted which implemented the use of Emocards and an interview approach of laddering. The responses were then analysed into attributes, consequences and values. Findings The results indicate that across key stages of the airport (parking, retail, gates and arrivals) passengers had different emotional experiences (positive, negative and neutral). The attributes, consequences and values behind these emotions were then used to propose digital channel content and purpose of various future digital channel engagements. Research limitations/implications By gaining emotional insights, airports are able to generate digital channel engagements, which align with passengers’ needs and values rather than internal operational motivations. Theoretical contributions include the development of the technology acceptance model to include emotional drivers as influences in the use of digital channels. Originality/value This paper provides a unique method to understand the passengers’ emotional journey across the airport infrastructure and suggest how to better design digital channel engagements to address passenger latent needs.
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Ohlenforst, Barbara, N. E. Burtea, G. Heyes, S. Jeram, O. Konovalova, O. Zaporozhets, B. Peerlings, and R. Aalmoes. "Exemplification case studies as a focus for the implementation of best practices related to aircraft noise management at airports." INTER-NOISE and NOISE-CON Congress and Conference Proceedings 263, no. 4 (August 1, 2021): 1999–2010. http://dx.doi.org/10.3397/in-2021-2023.
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The current study presents the analysis of seven airport exemplification case studies undertaken in the European project "Aviation Noise Impact Management through Novel Approaches - ANIMA". Best practices related to aircraft noise management at airports in individual airport contexts were implemented and evaluated. Case studies on communication and community engagement in airport noise management were investigated at Heathrow (Great Britain), Ljubljana (Slovenia) and Rotterdam The Hague (The Netherlands) airports. For Zaporizhzhia (Ukraine) and Iasi (Romania) airports, the implementation of interventions related to land use planning was examined. The interdependencies between noise and emissions were studied for Cluj (Romania) and Catania (Italy) airports. All case studies were performed under the scope of the corresponding national legislation and guidelines. Individual characteristics of airport operations were taken into account. The case studies were aligned with expectations and priorities of all involved stakeholders, such as representatives of airport operators, local communities, civil aviation authorities and policy makers. The efficacy of the noise management case studies is assessed in terms of: the capacity to negotiate consensus outcomes, the extent to which noise impact reductions were achieved; and the participants' satisfaction with the process and outcomes. Experience gained from these studies will be used to distill best practices for future intervention.
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Prusov, Dmitry, and Olena Boyko. "THE CONCEPTUAL MODEL OF THE STRUCTURE AND FUNCTIONAL PURPOSE OF THE GEOINFORMATION SYSTEM FOR ADMINISTRATIVE AND ECONOMIC MANAGEMENT OF A REGIONAL AIRPORT." Geodesy and cartography 48, no. 2 (May 25, 2022): 46–55. http://dx.doi.org/10.3846/gac.2022.12570.
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This article is devoted to the development of a conceptual model of the structure of the geoinformation system (GIS) for the administrative and economic management of regional airports, taking into account the requirements of world and national experience, international and national standards, modern technologies of geospatial data collection. The research is aimed at structuring all the facilities and objects of the airport complex and isolating components by location and function; development of a generalized scheme of directions for the use of administrative and business GIS at airports based on the analysis of world and domestic experience; establishing the need to use international and national standards of the “Geographic Information / Geomatics” series when creating an airport GIS; development of a generic scheme of the composition of the database of the Digital Single Topographic Base of the Airport, basic and profile geoinformation resources for the administrative and economic GIS; development of conceptual model of structure and functional purpose of GIS of administrative and economic management of the airport. The developed conceptual model reflects the main production processes and needs of airports, based on the database of the Digital Numeral Topographic Framework, is a complete and consistent model of the relationship between the administrative and economic needs of airports and the functionality of modern geoinformation systems for the efficient operation of objects, structures and facilities communications, analysis of the current state, monitoring and management decision-making.
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Suzuki, Yoshinori, Michael R. Crum, and Michael J. Audino. "Airport Choice, Leakage, and Experience in Single-Airport Regions." Journal of Transportation Engineering 129, no. 2 (March 2003): 212–18. http://dx.doi.org/10.1061/(asce)0733-947x(2003)129:2(212).
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Schuster, Dominic. "Australia's approach to airport charges: The Sydney Airport experience." Journal of Air Transport Management 15, no. 3 (May 2009): 121–26. http://dx.doi.org/10.1016/j.jairtraman.2008.11.001.
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Munoz, Claudia, Henry Laniado, and Jorge Córdoba. "Modeling Air Travelers' Experience Based on Service Quality Stages Related to Airline and Airports." Modern Applied Science 13, no. 11 (October 12, 2019): 37. http://dx.doi.org/10.5539/mas.v13n11p37.
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This paper proposes a new scale for assessing traveler experience in air travel. Here, passenger experience is measured through travelers' perception of service quality, considering it as a chain of services. The new scale is called air travel service quality (ATSQ). It considers three service quality stages: departure airport service, airline service, and arrival airport service. This paper applies the ATRS scale to examine service quality in domestic travels in a Colombian context. Given that traveler’s experience plays a crucial role in determining passenger’s satisfaction, a structural equation model (SEM) was applied to examine the relationship between service quality stages, customer satisfaction, and behavioral intentions. Adding the passengers' perception of the arrival airport to the integrated service quality measurement is considering one of the main contributions of this study. The finding of this research confirmed that all three stages of air travel service have a significant, positive effect on passenger satisfaction. The scale found in this research should provide useful information for developing effective operational and marketing strategies for the air travel market. In this way, airports and airlines could better understand how traveler’s perception of service quality may affect each choice related to which departure airport, airline, and arrival airport combination to choose from.
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Ingold, Tony. "Airport competition: The European experience." Journal of Revenue and Pricing Management 10, no. 4 (June 30, 2011): 396–97. http://dx.doi.org/10.1057/rpm.2011.18.
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Carey, Christian. "Airport Competition: The European Experience." Transport Reviews 31, no. 3 (May 2011): 420–22. http://dx.doi.org/10.1080/01441647.2010.526257.
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Hubbard, Sarah, Adam Baxmeyer, and Bryan Hubbard. "Case Study of an Automated Mower to Support Airport Sustainability." Sustainability 13, no. 16 (August 8, 2021): 8867. http://dx.doi.org/10.3390/su13168867.
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This paper documents a case study of an automated mower to support sustainability at an airport. Mowing is an essential component of an airport’s Wildlife Hazard Management Plan (WHMP), which reduces the risk of birds and other wildlife to aircraft operations. Many airports have large areas of land (hundreds or even thousands of acres), which requires significant resources to manage and mow; experience at the Purdue Airport (KLAF) suggests that automated mowing may support economic and environmental aspects of sustainability. Automated mowing supports economic efficiency by reducing personnel requirements, although personnel are still needed for inspections, maintenance, and “mower rescue” if there is a malfunction (technical or field issue). Automated mowing supports environmental impacts by reducing local emissions since the mower is powered by electricity rather than gasoline; this benefit would be increased with the use of solar-powered mowers. Automated mowing may not be viable everywhere, and factors such as terrain, access to available power, acreage, and location on the airfield (including proximity to protected areas) must be carefully considered. Although automated mowing will not completely replace traditional mowing in the near future, autonomous mowers in remote areas may be an appropriate practice to support airport sustainability.
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Cheng, Lin, Vikas Reddy, Clinton Fookes, and Prasad K. D. V. Yarlagadda. "Agent-Based Modelling Simulation Case Study: Assessment of Airport Check-In and Evacuation Process by Considering Group Travel Behaviour of Air Passengers." Applied Mechanics and Materials 568-570 (June 2014): 1859–64. http://dx.doi.org/10.4028/www.scientific.net/amm.568-570.1859.
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Passenger experience has become a major factor that influences the success of an airport. In this context, passenger flow simulation has been used in designing and managing airports. However, most passenger flow simulations failed to consider the group dynamics when developing passenger flow models. In this paper, an agent-based model is presented to simulate passenger behaviour at the airport check-in and evacuation process. The simulation results show that the passenger behaviour can have significant influences on the performance and utilisation of services in airport terminals. The model was created using AnyLogic software and its parameters were initialised using recent research data published in the literature.
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Nikorowicz-Zatorska, Katarzyna. "Interrelationships between municipal spatial policy strategy and airport operation and development. Lodz Airport case study." Urban Development Issues 59, no. 1 (October 16, 2018): 65–79. http://dx.doi.org/10.2478/udi-2018-0029.
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Abstract The present paper focuses on spatial management regulations in order to carry out investment in the field of airport facilities. The construction, upgrades, and maintenance of airports falls within the area of responsibility of local authorities. This task poses a great challenge in terms of organisation and finances. On the one hand, an active airport is a municipal landmark and drives local economic, social and cultural development, and on the other, the scale of investment often exceeds the capabilities of local authorities. The immediate environment of the airport determines its final use and prosperity. The objective of the paper is to review legislation that affects airports and the surrounding communities. The process of urban planning in Lodz and surrounding areas will be presented as a background to the problem of land use management in the vicinity of the airport. This paper seeks to address the following questions: if and how airports have affected urban planning in Lodz, does the land use around the airport prevent the development of Lodz Airport, and how has the situation changed over the time? It can be assumed that as a result of lack of experience, land resources and size of investments on one hand and legislative dissonance and peculiar practices on the other, aviation infrastructure in Lodz is designed to meet temporary needs and is characterised by achieving short-term goals. Cyclical problems are solved in an intermittent manner and involve all the municipal resources, so there’s little left to secure long-term investments.
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Antwi, Collins Opoku, Jun Ren, Wilberforce Owusu-Ansah, Henry Kofi Mensah, and Michael Osei Aboagye. "Airport Self-Service Technologies, Passenger Self-Concept, and Behavior: An Attributional View." Sustainability 13, no. 6 (March 12, 2021): 3134. http://dx.doi.org/10.3390/su13063134.
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Airports are rapidly deploying self-service technologies (SSTs) as a strategy to improve passenger experience by eliminating operational inefficiencies. This places some responsibility on the passengers to shape their experience. As service coproducers, passengers’ self-concepts and attributional tendencies are deemed instrumental in their consumption processes. Accordingly, drawing on the tenets of attribution theory, this study explores the interaction effects of passenger self-concept (am I competent at this?) and causal inference (who is responsible for SSTs’ performance?) on SST performance and satisfaction with airport SST link. Additionally, the probable spillover effect of passenger satisfaction with SST performance on satisfaction with airport and on electronic word-of-mouth (eWOM) is examined. The sample for the study consisted of 547 passengers departing from an airport in Shanghai, China. Structural equation modeling was utilized to test the study’s theoretical model. The findings indicate that airport SSTs’ performance influences passenger satisfaction with airport SSTs. The multiplicative effect of passenger self-concept (am I competent at this?) in the moderating role of passenger causal inference (who is responsible for SSTs’ performance?) in SST performance and satisfaction with SST link is demonstrated. Furthermore, the spillover effect of satisfaction with SST performance on satisfaction with airport and on electronic word-of-mouth (eWOM) is illustrated. Given the current need for contactlessness, the findings proffer critical managerial and research insights.
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Sarkar, R., and SS Mohapatra. "Accident of a civil passenger aircraft at a military airfield: The Casevac experience." Indian Journal of Aerospace Medicine 63 (October 3, 2020): 96–101. http://dx.doi.org/10.25259/ijasm_7_2019.
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Introduction: There are many civil airports in India wherein the airfield and flying operations are controlled by the military whereas, the Airports Authority of India (AAI) controls the civil terminal. Accident of a civil aircraft on such a base poses unique challenges. This paper discusses the medical contingency plan of a Naval Air Station to deal with civil aircraft crashes based on a civil aircraft incident. Case Details: In the early morning of late Dec in 2016, a Mumbai bound civil flight (Boeing 737) took off from an Indian Navy controlled airfield. While initiating the take-off roll from RW, it veered off the runway towards right and came to halt along the perimeter road 230 m north of the runway edge, on hard rocky ground. There were 154 passengers and 7 crew members who were evacuated from the aircraft, through emergency chutes. Few passengers escaped through the over wing hatches. Twenty passengers sustained injuries, mostly involving the lower limbs. This was primarily due to jumping on hard rocky ground and falling and tripping on rocks while moving away from the aircraft. An analysis was done to understand the limitations on the existing medical contingency plan. Discussion: The ICAO Airport Services Manual Part 7 on Airport Emergency Planning (Doc 9137-AN/898 Part 7) is the guiding reference for all airports on Airport Disaster and Planning. The Medical Services portion delineates clearly the role of the Medical Aid Providers. In the instant case, the medical department had successfully handled the casualty evacuation and their medical management. SOP and the existing medical contingencies were effectively used. A post-accident analysis in the instant case revealed that 17 out of 25 checklist points were satisfied. The lessons learned from the incident have been discussed in the paper.
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Hassanein Attaalla, Dr Farouk Abdelnabi. "MULTI-AIRPORT SYSTEMS AS A GLOBAL TOURISM PHENOMENON: A CRITICAL REVIEW AND A NEW CONCEPT." International Journal of Tourism & Hospitality Reviews 6, no. 1 (February 24, 2019): 01–11. http://dx.doi.org/10.18510/ijthr.2019.611.
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Purpose:The main objective of the present study is to shed light on the different dimensions and international experiences of the multi-airport system including the Egyptian experience in this regard.
Methodology:The methodology of the study depends on the researcher's own critical review based on his scientific background on the phenomenon of multi-airport systems through survey in secondary and primary data.
Findings:Finally, the study presented a new comprehensive concept of the multi-airport system. The importance and originality of the current research is to ameliorate the concept of multiple-airport system in light of displaying some of international experiences.
Implications:The transition from single-airport to multi-airport systems is going to be a basic tool by which air transportation systems will be able to meet future demand. There are many experiences related to the failure and success of managing the multi-airport systems worldwide.
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Ryu, Young Kyung, and Jin-Woo Park. "Investigating the Effect of Experience in an Airport on Pleasure, Satisfaction, and Airport Image: A Case Study on Incheon International Airport." Sustainability 11, no. 17 (August 25, 2019): 4616. http://dx.doi.org/10.3390/su11174616.
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This study aimed to empirically explore the effects of the experience economy of Incheon International Airport (IIA) on pleasure, satisfaction, and airport image. A survey was conducted with a total of 416 airport users at IIA, and the collected data were analyzed using a structural equation model. Among the four realms of experience, esthetic experience and escapist experience had positive effects on pleasure. In addition, pleasure had a positive effect on satisfaction and airport image, and that satisfaction had a significant effect on airport image. It is expected that the results of this study can serve as fundamental data to enhancing the satisfaction level of airport users and increasing the sustainable development of IIA.
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Wiredja, Dedy, Vesna Popovic, and Alethea Blackler. "A passenger-centred model in assessing airport service performance." Journal of Modelling in Management 14, no. 2 (May 10, 2019): 492–520. http://dx.doi.org/10.1108/jm2-10-2018-0171.
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Purpose Assessing airport service performance requires understanding of all passenger processing and discretionary activities at airport passenger terminals – a need that has not yet been addressed in the research to date. This paper aims to address this shortcoming in evaluating overall airport service based on passenger experience from departure to arrival. Design/methodology/approach Comparative analysis over 40 airport models, including their indicators and configuration of service measures, was undertaken in a previous work to identify key-design requirements in assessing airport service performance based on passenger experience (Wiredja et al., 2015). Based on these requirements, this paper constitutes the development of a passenger-centred model covering all service areas from departure to arrival terminals. The newly developed model is then examined using factor and regression analyses by involving 215 airline passengers from 22 world’s international airports. Findings Overall service performance is understood as a function of combined sub-performances of two groups of airport domains: processing domains and non-processing domains. The overall result demonstrated that the two sets of service factors and their relevant attributes had significant impact on overall service performance at processing and non-processing domains. Research limitations/implications The proposed model applies a set of dynamic performance measures that provide flexibility. These measures are adjustable depending on the needs. Adding or replacing measures defines the specificity of the domains and performances assessed. The model components can be modified in respective service attributes when passenger needs or priorities change. The only constant component is user-centred indicators (in this research, Passenger-centred indicators). Originality/value This research has generated new insights and knowledge that directly contribute to the assessment of airport service performance. The novelty of this research is the development of a passenger-centred approach in evaluating overall airport service based on passenger experience. This passenger-driven model provides a more integrated and robust approach in this field than previously available.
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Tengku Risyad, Yuliana. "Overview of Visitor’s Experience Toward Shopping Facilities at International Airport of Jakarta." Advanced Science Letters 21, no. 4 (April 1, 2015): 903–6. http://dx.doi.org/10.1166/asl.2015.5921.
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Background: Non-aviation revenue ratio of the Indonesia’s airport is still considered low. Objective: This study aims to identify factors affecting visitor’s satisfaction towards shopping facilities at international airport in Jakarta. Data was collected using survey technique, where questionnaire was distributed to 200 visitors at Terminal 2, Soekarno-Hatta International Airport. Results: The result of multiple linear regression analysis shows that physical environment of shopping facilities and personal factors of visitors have significant relationships and effect toward visitor’s satisfaction at the airport shopping facilities. The result also shows that café is the most visited outlet at the respective airport. Conclusion: The study indicates that physical environment contributes more than personal factors on satisfying visitors at airport shopping facilities. Nevertheless, both aspects should be of airport management’s concern. Airport management can consider doing refurbishment to the shops as well as forming effective marketing strategies to convey positive message to the visitors about airport shopping.
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Kusumawati, Dedes. "Pembelajaran dari Pelayanan Bandar Udara Terhadap Aktivitas General Aviation di Amerika Serikat." WARTA ARDHIA 43, no. 1 (August 1, 2017): 51. http://dx.doi.org/10.25104/wa.v43i1.278.51-62.
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Nowadays, general aviation activities have significant growth in aviation world. Addition, the highest airport category in United States is general aviation airport. The purpose of this research is to get understanding about airport services to support general aviation activities based on United States; experience in national airport planning to give recommendations for Indonesia in developing airports that compatible with general aviation activities. This research uses qualitative strategy through case study and comparative analysis for two cases the United States and Indonesia. Primary data from was collected through observation and interview with official representative of General Aviation Terminal (GAT) in Ngurah Rai Internasional Airport and manager of Halim Perdanakusuma International Airport. Secondary data came from documentation study. Based on the United States, experience, the recommendations are consideration for general aviation airport on national airport planning, development of basic criteria for general aviation airport, planning of function and activities for general aviation airport, and provision for general aviation airport facilities.
Saat ini, kegiatan general aviation memiliki pertumbuhan yang signifikan di dunia penerbangan. Bahkan, kategori bandar udara terbanyak di Amerika Serikat adalah bandar udara general aviation. Penelitian ini bertujuan untuk mendapatkan pemahaman pelayanan bandar udara untuk mendukung aktivitas general aviation berdasarkan pengalaman Amerika Serikat dalam merencanakan skebandarudaraan nasional sehingga dapat memberikan rekomendasi kepada Indonesia dalam mengembangkan bandar udara yang sesuai untuk kegiatan general aviation. Penelitian ini menggunakan strategi kualitatif melalui studi kasus dan metode perbandingan untuk 2 kasus Amerika Serikat dan Indonesia. Data primer dikumpulkan melalui observasi dan wawancara kepada pengelola General Aviation Terminal (GAT) di Bandar Udara Internasional Ngurah Rai dan pengelola Bandar Udara Internasional Halim Perdanakusuma. Data sekunder berasal dari studi dokumentasi. Berdasarkan pengalaman di Amerika Serikat, beberapa rekomendasi antara lain pertimbangan untuk bandar udara general aviation dalam perencanaan kebandarudaraan nasional, pengembangan kriteria bandar udara general aviation, perencanaan fungsi dan aktivitas untuk bandar udara general aviation, dan penyediaan fasilitas di bandar udara general aviation.
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Keskin, Basak, and Baris Salman. "Building Information Modeling Implementation Framework for Smart Airport Life Cycle Management." Transportation Research Record: Journal of the Transportation Research Board 2674, no. 6 (May 18, 2020): 98–112. http://dx.doi.org/10.1177/0361198120917971.
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Connectivity is key in this new era of smart infrastructure. Smart airports utilize new connected technologies to improve end-user experience while ensuring operational feasibility in aeronautical and non-aeronautical segments. The increasing need for digitizing the design-build-operate life cycles of airports can be met by implementing building information modeling (BIM) that enables accessing, managing, utilizing, and connecting physical and operational data in a digital collaborative environment. This study investigates the current state of practice in airport BIM (ABIM) and the use of ABIM processes in digital airport operations and maintenance by connecting existing data sources and integrating smart airport systems. The study proposes a comprehensive and adaptive ABIM management framework that depicts the alignment and connectivity of ABIM processes, resources and stakeholders with airport operational requirements by identifying gaps in the industry and literature, and developing a global understanding in ABIM visions. Research data are collected through literature and industry review, online surveys, and semi-structured interviews with aviation professionals. Mixed methods including non-parametric statistical analysis and qualitative analysis are used to determine the elements of the framework. Model-based systems engineering (MBSE) principles and language are used to generate the framework. For framework validation, a proof of concept (POC) is conducted by development and deployment of a web-based application. The developed ABIM framework is expected to guide major airport stakeholders in their BIM implementation processes to enhance airport operational efficiencies and in strategizing digital initiatives on a connected-BIM platform.
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SHKODA, Tetiana. "Key priorities of strategic management of airports in Ukraine." Economics. Finances. Law, no. 3/1 (March 29, 2021): 16–19. http://dx.doi.org/10.37634/efp.2021.3(1).4.
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Introduction. The efficiency of the airport depends not only on the organization of air services and the success of business diversification, but also on the airport infrastructure, the development of which is one of the most important areas of effective strategic management of the airport and an important factor in its strategic positioning. The purpose of the paper is to substantiate the key priorities of strategic management of airports of Ukraine on the basis of systematization of sectoral features of airports and current problems of their development. Results. It was found that during the study period 2010-2019 the market of air passenger transportation in Ukraine is gradually becoming more liberalized, it attracts new airlines, both domestic and foreign, which in accordance with their strategy operate regular and charter flights. This has a positive effect on passenger traffic at regional airports. Features of domestic airports, as well as foreign ones, are determined by their technical characteristics, geographical location, development of logistics infrastructure, and features of socio-economic development of the region, including demographic factors. The study of progressive world experience in using tools for modernization and development of aviation infrastructure has shown the feasibility of public-private partnership projects in Ukraine, which, given the constant lack of public investment funds, are an effective means of investing with private partners. Conclusions. The key priorities of strategic airport management are determined based on the understanding of the importance of these aviation infrastructure' objects for development of the air transport industry and the national economy and implemented through the use of effective airport development tools taking into account the socio-economic development of Ukraine.
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Bulley, Dan, and Heather L. Johnson. "Ethics at the airport border: Flowing, dwelling and atomising." Environment and Planning D: Society and Space 36, no. 2 (December 25, 2017): 217–35. http://dx.doi.org/10.1177/0263775817747728.
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This article contributes to the burgeoning literature on airports, addressing a current gap between literature that focuses on the cosmopolitical experience of the airport and that which focuses on the potentially dehumanising impacts of a technologized, securitised border by investigating the ethos of the space. We do not present an account of how the airport ought to work; rather, we consider what ethical relations and subjectivities are constructed, encouraged and made (im)possible in the airport space. We argue that the airport border assembles a variety of commercial, security and spatial technologies in areas of both ‘flow’ and ‘dwell’ which generate and privilege a particular type of ethical subject – the temporarily suspended, atomised individual. We begin with an understanding of space as produced through plurality and movement, and analyse how atomisation is produced and sustained before reflecting on the potentially dangerous implications of such processes.
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Smahel, Thomas. "Airport Features Most Likely to Affect International Traveler Satisfaction." Transportation Research Record: Journal of the Transportation Research Board 2626, no. 1 (January 2017): 34–41. http://dx.doi.org/10.3141/2626-05.
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The number of international travelers traveling through U.S. airports is increasing because of the proliferation of longer-range aircraft, expanding global alliances, and a growing middle class from developing nations. Each international airport has a unique design, and many international travelers experience difficulty finding their way in unfamiliar airports. The wayfinding task is made more difficult when combined with other factors such as traveler anxiety, jet lag, and unfamiliarity with the local language and culture. To understand better the challenges faced by international travelers, a literature review, a human factors task analysis, and an international traveler intercept survey were carried out to determine traveler needs, expectations, and key factors that affect traveler satisfaction with an airport. Four traveler surveys were developed and administered to different traveler groups. Surveys were administered at the eight U.S. gateway airports with the most international travelers. Some key findings were as follows: ( a) all traveler groups identified easy wayfinding as being the most important airport feature, with travelers transferring between two flights rating it highest; ( b) in comparison to other traveler groups, arriving travelers rated short walking distance as being much more important than other features; ( c) travelers making a connection between two international flights did not expect that they would need to collect and recheck their bags while in transit; ( d) travelers making a connection between two international flights had the lowest overall satisfaction as compared with the other traveler groups; and ( e) only one-third of travelers making a connection between two international flights had a positive experience with the walking distance between flights.
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Wesołowski, Mariusz, and Paweł Iwanowski. "APCI Evaluation Method for Cement Concrete Airport Pavements in the Scope of Air Operation Safety and Air Transport Participants Life." International Journal of Environmental Research and Public Health 17, no. 5 (March 4, 2020): 1663. http://dx.doi.org/10.3390/ijerph17051663.
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Many factors have an impact on flight operation safety and air transport participants life. This article presents one of them, which is maintenance of the airport infrastructure in a good condition, with proper infrastructure management, in particular of cash and human resources. At the beginning of the article, attention is paid to the aspect of safety and human life in air transport. Also, an overview of world experience in the field of assessment of the technical condition of airport pavements was presented, including the standard method of the Pavement Condition Index (PCI) estimation. Then, the authors propose an innovative method of assessing the condition of airport pavements based on the Airfield Pavement Condition Index (APCI), taking into account, apart from the extent of surface damage, such parameters as load capacity, evenness, roughness, and bond strength. This approach gives a broader picture of the actual condition of the airport pavement, which has a great importance on flight operation safety, including passengers and cruel life. Next the described research method is experimentally verified in real conditions at Polish airports. Finally, an example of using the APCI method in the assessment of selected airport pavements from Polish airports is presented. The results of tests performed on five functional elements of a military airfield are presented. A satisfactory result is obtained for three elements, an adequate—for two.
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Кадревич, А. А., Е. В. Вильсон, and В. А. Литвиненко. "Airport surface wastewater treatment." Vodosnabzhenie i sanitarnaia tehnika, no. 8 (August 16, 2021): 49–56. http://dx.doi.org/10.35776/vst.2021.08.07.
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Nowadays the problem of pollution of surface wastewater from the territory of airports with aircraft anti-icing products (ethylene glycol) and products of anti-icing treatment of solid surfaces (formates and acetates) is gaining more and more publicity. The damage to water resourсes can no longer be hidden, since the residents of residential area close to the airport pay attention to dying flora and fauna, changes in the color and smell of the rivers receiving discharged raw wastewater. The lack of understanding among engineering companies of how this problem can be solved gives no way to the airports to do this. An analysis of the world experience of airports related to the treatment of surface wastewater contaminated with ethylene glycol is given. The process flow scheme of biological and physicochemical wastewater treatment developed by the process engineers of «ECOS» JSC, taking into account the regulatory requirements accepted in the Russian Federation, is presented.
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Dakshayini R Patil and Mamatha P Raj. "The Architecture of Airport Terminals: Gateway To A City." Creative Space 7, no. 1 (July 11, 2019): 11–18. http://dx.doi.org/10.15415/cs.2019.71002.
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This paper looks at Airport Terminals as icons in a city and the design aspects for the Terminal building which is the interface between ground & air transport. The architecture of Terminal building involves diverse perspectives of analysis and understanding. As glamorous gateways to a city, Airports are representative and first impressions of the city. Hence, form and function of Terminal buildings are both equally prime aspects of planning & design. Cities vie for world class airports- domestic or international, as they are a city’s pride like any other monument or landmark, catering to visitors across cities and nations. Airports are generally planned for a longer life term functioning at least for half a century with intent of good possibility of future expansion. A Terminal has two sides to it; land-side and air-side. While passenger comfort and safety are of utmost importance, on air-side the operational activities of the aircrafts require critical planning and management. They are large establishments involving architecture and technical design detailing at various scales. Apart from the primary objectives of passenger needs, airline operational needs, airport management- safety & security, there is a community objective as well; which involves a facility for citizens; airport building itself being an aesthetic and integral part of the city. Indian cities are witnessing unprecedented growth in air travel and expectations of a good experience at the Airport is deemed prerogative. ‘Green Airports’ are the current theme in India going the social & environmental way of design & conceptualization.
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Lykou, Georgia, Argiro Anagnostopoulou, and Dimitris Gritzalis. "Smart Airport Cybersecurity: Threat Mitigation and Cyber Resilience Controls." Sensors 19, no. 1 (December 21, 2018): 19. http://dx.doi.org/10.3390/s19010019.
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Airports are at the forefront of technological innovation, mainly due to the fact that the number of air travel passengers is exponentially increasing every year. As a result, airports enhance their infrastructure intelligence and evolve as smart facilities to support growth, by offering an enjoyable travel experience. New challenges are coming up, which aviation has to deal with and adapt to, such as the integration of Industrial IoT (Internet of Things) in airport facilities and the increased use of smart devices from travelers and employees. Cybersecurity is becoming a key enabler for safety, which is paramount in the aviation context. Smart airports strive to provide optimal services in a reliable and sustainable manner, by working around the domains of growth, efficiency, safety and security. This article researches: (a) the implementation rate of cybersecurity measures in commercial airports; (b) malicious threats that evolve due to IoT and smart devices installed; (c) risk scenario analysis for IoT malicious attacks with threat mitigation actions. With the aim to enhance operational practices and develop robust cybersecurity governance in smart airports, we present a systematic and comprehensive analysis of malicious attacks in smart airports, to facilitate airport community comprehend risks and proactively act, by implementing cybersecurity best practices and resilience measures.
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Humphreys, Ian, and Graham Francis. "Traditional Airport Performance Indicators: A Critical Perspective." Transportation Research Record: Journal of the Transportation Research Board 1703, no. 1 (January 2000): 24–30. http://dx.doi.org/10.3141/1703-04.
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Airport managers require effective performance measures to enable them to plan and manage within the context of rapid passenger growth and the trend toward an expansion of commercial activities. Airport performance measurement in various ownership patterns from Europe and the United States is reviewed, bringing together a rich picture of different practices. The need to be aware of contingent circumstances to evaluate airport performance objectively is emphasized. Many measures currently in use are output variables and are usually quantitative and based on what is easy to measure instead of what is important to measure. The problems of discrepancies in the definition of key variables and of attempts to achieve direct comparability between airports are examined. Consideration is given to the dysfunctional effects of measurement systems and how they can be adapted to encourage innovation and organizational learning through such techniques as best-practice benchmarking. Airport planners, managers, and academics who have an interest in performance measurement and who wish to question the role of traditional measures will be interested in the discussion. Lessons from European experience in a postprivatization environment are considered. The research recommends the adoption of a performance measurement system for airports that examines processes as well as results and that considers antecedent variables as well as outcome variables. The conclusions indicate how airport planners and managers can gain new insight into the underlying processes behind quantitative indicators and how an understanding of these processes can stimulate organizational learning and innovation.
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Florido-Benítez, Lázaro. "Airport mobile marketing as a channel to promote cross-selling." Journal of Airline and Airport Management 6, no. 2 (December 15, 2016): 133. http://dx.doi.org/10.3926/jairm.59.
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Purpose: The purpose of this study is to analyze the airport mobile marketing and what elements have had a positive or negative influence in cross-selling via an airport app. Design/methodology: For this analysis, a survey was conducted to users that use the Schiphol Amsterdam Airport app. A total of 103 questionnaires were analyzed using structural equation modeling. Findings: This study found that security/control factor supplied by the mobile marketing tool to passengers at the airport, it has been demonstrated that it favours an increase in cross-selling. in addition, if an airport is perceived to have a good brand image, it will have a positive effect in cross-selling. Originality/value: This paper is the first research that examines the impact of mobile marketing in airports. Smelling multiple products and services to the same client before, during, and post consumption is a marketing technique that intends to (1) satisfy a client’s need and (2) increase a company’s profit by using cross-selling and other complementary services. Airline companies are experts in carrying out this activity, and airports have found that mobile applications are the perfect tool to increase their commercial profits. Offering complementary products and services is a very lucrative business, and a mobile device or smartphone are -- and will become -- the ideal medium to meet users’ demands as well as to improve the passenger experience. Keywords: mobile marketing, cross-selling, information, security-control, image-perception, satisfaction, WOM
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Blichfeldt, Bodil Stilling, Aurimas Pumputis, and Kiya Ebba. "Using, spending, wasting and killing time in airports." International Journal of Culture, Tourism and Hospitality Research 11, no. 3 (August 7, 2017): 392–405. http://dx.doi.org/10.1108/ijcthr-05-2016-0045.
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Purpose Travelers are both surrounded by and perform places, thus making places ambiguous sites that “come alive” when travelers use them and engage in various performances. A place many travelers pass through is the airport. Airports are places where travelers’ performances are restricted in many ways and waiting is a key element of the airport experience. This paper contributes with knowledge on what airport terminals “are”, not as designs or material objects but as places enacted by travelers. In doing so, the paper aims to emphasize on both how travelers “see” airports and how they use them. Design/methodology/approach The study uses different qualitative methods and notions of time and waiting. Sources of data are small-scale netnography, focus group interviews, observations done at airports and qualitative interviews. Findings The study shows that airport terminals are heterogeneously enacted environments that are heavily inscribed with the mundane act of waiting and travelers use a series of different strategies to “use”, “spend” and “kill” time. Furthermore, whereas more affluent travelers spend waiting time using airports’ commercial offerings (shopping, restaurants, bars, etc.), less affluent travelers do not have the same options. Research limitations/implications The research points to airport terminals as not only “places of movement and mobility” but also “places of waiting” inscribed with boredom and travelers actively fight boredom by spending, using and killing time in a variety of ways. Furthermore, the study points to significant differences between affluent travelers and other travelers and differences between people travelling alone and in groups. Therefore, a call is made for research focusing on less affluent travelers, people traveling in groups and on waiting and waiting time. Practical implications The study suggests that airports are more than consumerscapes and places of movement, hereby questioning the current focus on commercial revenues. Social implications The study points to airport space as space “inhabited” not only by travelers willingly taking on the roles as consumers but also by travelers that kill, spend and use waiting time in other ways, hereby questioning the idea that airports are places for the “elite”. Originality/value Travelers associate airports with boredom and inscribe them with waiting. However, travelers “fight” boredom and waiting with performances and acts designed to use, spend, pass and “kill” time. Hereby, travelers not only accept but also construct the seemingly mundane act of waiting as restricted, negotiated and confined, but nevertheless meaningful performances.
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Szymczak, Robert. "Review of research methods for evaluating passenger level of service at airports." WUT Journal of Transportation Engineering 129 (June 1, 2020): 81–99. http://dx.doi.org/10.5604/01.3001.0014.4247.
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The passenger level of service is a qualitative measure used to relate the quality of passenger services provided by the airport. The level of service can be perceived in correlation with both quantified and unquantified service characteristics. The global IATA Level of Service (LoS) standards are based on the maximum queuing time and space required per passenger for various terminal sub-systems. The provided level of service by the airport influences passenger experience and therefore is an important factor of airport attractiveness for airlines. The level of service is correlated with terminal facilities size so it is necessary to take it into account when designing new airports. Decrease of the LoS below acceptable standard is a trigger for operational and physical improvements of existing processes. Moreover defining the target level of service is necessary to determine terminal capacity and set coordination parameters. This paper discusses the importance of level of service at airport passenger terminals and presents methods for LoS assessment. Advantages and disadvantages were identified of each level of service research: manual observation, automatic detection, calculation and simulation. The paper includes recommendations for evaluating level of service during airport planning and operations phase.
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Awad, Mahmoud, Ayman Alzaatreh, Alia AlMutawa, Hind Al Ghumlasi, and Mariam Almarzooqi. "Travelers’ perception of service quality at Dubai International Airport." International Journal of Quality & Reliability Management 37, no. 9/10 (November 13, 2019): 1259–73. http://dx.doi.org/10.1108/ijqrm-06-2019-0211.
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Purpose Dubai’s aviation industry is one of the most leading global aviation centers with a customer centric focus and tremendous challenges. The purpose of this paper is to determine the main Airport service quality (ASQ) drivers and evaluate the perception of travelers of Dubai International Airport (DXB) terminal 3. Design/methodology/approach Travelers’ feedback is captured through interviews, initial survey and online review, and a more focused survey is developed as the main research tool. A hypothetical model is proposed and analyzed using confirmatory factor analysis (CFA) and structural equation modeling (SEM). The sample includes 275 passengers who had experience with DXB services. Findings The CFA supported by SEM was used and reveled check-in, assurance and empathy, and availability to some extent as the main constructs influencing travelers’ satisfaction and impression of DXB. Moreover, Kruskal–Wallis test suggested that nationality impact travelers’ experience of the airport. The study stresses the need to consider differences in perceptions among different travelers’ groups with different ethnical backgrounds. Research limitations/implications The external validity of the results can be enhanced by including more terminals and larger sample size. Terminal 3 is administered by one company and provide services for one airline. Focusing on terminal 3 only improves the internal validity of this study but limits the external one. Practical implications Decision makers can use the findings to improve travelers’ experience at airport. For example, customizing services for certain groups can improve experience of travelers significantly. Originality/value Based on the surveyed literature, there is little information or guidance on how to cluster constructs that best describe passengers’ journey in airports. Second, there are some conflicting results regarding the impact of nationalities and purpose of travel on travelers’ satisfaction. The purpose of this paper is to address the two gaps and identify factors that influence ASQ at DXB terminal 3. The investigation would help DXB management to understand what makes travelers satisfied during their journey at the airport.
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Hawkins, Richard W., Stephen A. LeMay, and Peter M. Ralston. "Your community gets a B-: analysis of the specific and curious realm of airport bond rating." Journal of Transportation Management 29, no. 2 (November 1, 2019): 37–52. http://dx.doi.org/10.22237/jotm/1572566640.
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Commercial airports are publicly-owned transportation infrastructure, usually funded with bonds. The bond rating decision for these entities thus has important ramifications for bond investors, issuers, airport managers, and even the communities the airports serve, but the rating decision process is not well understood. This paper discusses a simulation of the rating process in two decision environments, including a downgrade. The effect of information framing in an environment of incomplete data is examined using amateur evaluators. Amateur evaluators were utilized to understand how people with limited financial analysis skills would respond when presented with incomplete information and a primed scenario. The results indicate that amateur evaluators were more likely to downgrade a bond grade than a ratings agency, but this effect was moderated for amateur evaluators with more work experience. Implications for airport and supply chain infrastructure are discussed.
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Zhang, Rui, and Rex Kincaid. "Robust Optimization Model for Runway Configurations Management." International Journal of Operations Research and Information Systems 5, no. 3 (July 2014): 1–26. http://dx.doi.org/10.4018/ijoris.2014070101.
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The Runway Configuration Management problem governs what combinations of airport runways are in use at a given time for an airport or a collection of airports. Runway configurations (groupings of runways), operate under Runway Configuration Capacity Envelopes (RCCEs) which limit arrival and departure capacities. The RCCE identifies unique capacity constraints based on which runways are used for arrivals, departures, and their direction of travel. When switching between RCCEs, due to a change in weather conditions or a change in the demand pattern, a decrement in arrival and departure capacities is incurred during the transition. This paper reports computational experience with two distinct models—a robust optimization model that addresses uncertainty in the arrival demand, and a previously studied model that does not include uncertainty in any of the parameters. Test case scenarios are based on data from the John F. Kennedy international airport in New York.
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Faisal, Faisal, Amelia Nur Fatihah, Sandra Nisrina Aprilia, and Wiliyanda Wiliyanda. "Smart Airport Model Implementation as A Tourist Attraction in West Java International Airport Kertajati." Digital Press Social Sciences and Humanities 4 (2020): 00008. http://dx.doi.org/10.29037/digitalpress.44355.
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West Java International Airport is located in Majalengka Regency, West Java. BIJB Kertajati Airport received an award in the Smart Airport category at the Airport Award event. The airport will become a tourist attraction with a minimal area to hold passengers before their flight. This study aims to find out how the implementation of the smart airport model as a tourist attraction at the West Java International Airport (BIJB) Kertajati. The study used descriptive qualitative methods. The data analysis technique used was the triangulation. The process of data collection was done through an interview process with airport managers, passengers, and the public through direct observation. Based on the results of the analysis, it can be seen that smart airport is an innovation to simplify and make passengers feel a new experience and can meet the needs of passengers for entertainment or attraction while waiting for departure time. BIJB also has an Aero city area in which there will be a playground such as a theme park, accommodation, and others. With all the attractions in Aero city, BIJB’s smart airport can be a tourist attraction that gives new experiences and attracts visitors to come.
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Pratama, Garry Gumelar. "Book Review: Airport Competition: The European Experience." PADJADJARAN Jurnal Ilmu Hukum (Journal of Law) 4, no. 1 (August 28, 2017): 204–8. http://dx.doi.org/10.22304/pjih.v4n1.a11.
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Hemsley, Chris. "Book Review: Airport Competition: The European Experience." Competition and Regulation in Network Industries 12, no. 1 (March 2011): 102–4. http://dx.doi.org/10.1177/178359171101200106.
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Bae, Jin-Hwan, and Jin-Woo Park. "Research into Individual Factors Affecting Safety within Airport Subsidiaries." Sustainability 13, no. 9 (May 7, 2021): 5219. http://dx.doi.org/10.3390/su13095219.
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This study’s purpose is to demonstrate that, from the point of view of employees in subsidiary companies, individual factors, notably attitude towards risk, cognitive bias, knowledge and experience, and risk perception, have generated unsafe behavior and unsafe conditions and have undermined safety performance through risk tolerance. The data underpinning this research were derived from a survey of employees working in subsidiary companies within the vicinity of Incheon International Airport. In total, 409 questionnaires were analyzed using network structural equation modeling (SEM), a methodology representing, estimating, and testing relationships. This analysis has demonstrated within the bounds of statistical significance (a) that the attitudes towards risk, knowledge and experience, and cognitive bias affect risk tolerance and (b) that risk tolerance influences unsafe behavior, unsafe conditions, and safety performance. This research is the first to apply the accident causal model to the airport industry, and its conclusions can be used for accident prevention within Incheon International Airport’s subsidiaries.
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Ma, Guofeng, and Junyi Ma. "The Impact of Airport Facility Service Quality on Brand Experience and Passenger Satisfaction: Considering the Mediating Role of Brand Engagement." Future Transportation 2, no. 2 (June 1, 2022): 501–21. http://dx.doi.org/10.3390/futuretransp2020028.
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In the past decade, as more and more passengers choose to fly on trips, China’s airport infrastructure construction has achieved world-renowned achievements. Despite the growing opportunities and demands for using brand research to assist airport industry services in improving, few studies have investigated the impact of service quality in terminal facilities on brand due to the diversity of service. This study uses structural equation models based on empirical research to explore the impact of facility service quality, including processing facility and non-processing facility, on airport brand experience and passenger satisfaction. This study also aims to assess the mediating effect of brand engagement on the relationship between facility service quality, brand experience, and passenger satisfaction. At the same time, this study also uses importance–performance map analysis (IPMA) to find specific items influencing brand engagement. The sampling method used a random sampling approach, with a total of 186 questionnaires distributed at Shanghai Pudong International Airport for data analysis. The results show that airport facility service quality is significant for brand engagement and experience, as well as for satisfaction, especially for processing facilities. In addition, the IPMA results show that facility services involved in the check-in process is of high importance, which requires more attention from managers. Overall, the findings of this study extend the understanding of service quality, brand engagement, brand experience, and passenger satisfaction in the context of an international airport, and they offer implications for Shanghai Pudong International Airport regarding the improvement of its facilities and brand.