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Dissertations / Theses on the topic 'Airport services'

Author: Grafiati

Published: 30 May 2022

Last updated: 31 July 2025

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1

Sakti, Rossi Danny. "Service Science Perspective On Customer Satisfaction For Improving Airport Services : Case Study : Adisutjipto Airport and Goteborg Airport." Thesis, Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-7267.

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Yuen, Sau-yee Christina. "Crew scheduling and rostering for airport baggage services : optimization modelling /." Hong Kong : University of Hong Kong, 2000. http://sunzi.lib.hku.hk/hkuto/record.jsp?B22050425.

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3

Rim, Ka-fai. "A review of passenger transport services to and from the Hong Kong International Airport." Hong Kong : University of Hong Kong, 2002. http://sunzi.lib.hku.hk/hkuto/record.jsp?B2526302x.

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4

Angelopoulos, Panagiotis, and Piia Leivo. "Drivers and barriers for relocation of freight operators to smaller airports - A case study at Jönköping airport (Axamo)." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Marketing and Logistics, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-21346.

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Air freight sector has been a growing market worldwide for many years. The rapid growth of scheduled freight aircraft services in particular has been a remarkable feature of the international airline industry during the past decades. Air freight traffic has grown faster than passenger traffic and the production of goods has become more dependent upon air freight services that link global supply chains together. Air transportation is useful when the goods must be delivered quickly and it also allows for more flexible hub-and-spoke networking structures, which are able to offset some of the prob

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Yuen, Sau-yee Christina, and 阮秀儀. "Crew scheduling and rostering for airport baggage services: optimization modelling." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2000. http://hub.hku.hk/bib/B31223874.

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6

LORIGA, ANTONIO SALVATORE. "Analysing Airport Travellers’ Expenditure, Satisfaction and Behavioural Intentions toward Airport Retail Services by Socio-demographics, Travel and Flight-Related Variables." Doctoral thesis, Università degli Studi di Cagliari, 2019. http://hdl.handle.net/11584/260805.

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Nowadays, airport practitioners are more interested in implementing marketing strategies aimed to stimulate shopping and increase airport travellers’ expenditures (e.g. Han et al., 2012): this derives from the profound changes that have influenced the airport sector. First, the commercialisation and privatisation within the industry have given airports the freedom to diversify their business in new areas and to develop their commercial policies (e.g. Hooper, 2002; Torres et al., 2005). Second, the airline companies, especially low-cost carriers, have forced airports to practice cost-cutting an

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7

Farmahini, Farahani Aliakbar, and Emil Törmä. "Assessment of customers' service quality expectations : Testing the 'Hierarchical Structure for Airport Service Quality Expectations' in a Swedish context." Thesis, Umeå University, Umeå School of Business, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-35043.

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<p>The ‘Hierarchical structure for airport service quality expectations’ model originally comes from theory of service quality assessment and was created by Fodness and Murray in 2007 after a study at six U.S. airports. It reveals the most important factors that comprise service quality. This thesis tested the model in a Swedish context with an empirical study among passengers at two Swedish airports; Arlanda and Umeå. With the help of literature, the empirical study, and reasoning, the original model has been modified by the authors of this thesis. There are minor modifications but the three

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8

Chau, Foo-cheong Sidney, and 周富祥. "Application the principles of corporate governance to enhance efficiency of airport security services." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2012. http://hub.hku.hk/bib/B5025456X.

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Today, aviation security is at the forefront of public consciousness particularly when they think of their own personal safety. The dramatic and catastrophic attacks of 911, utilizing civil aviation resources has made the world view aviation security with a critical eye. It could be argued that the response by States and individual airports and airlines has been positive and rapid, however the effectiveness has been marginal. Many factors have been proffered as the reason, from ineffective conservative governments, out-dated equipment, old infrastructure to a traditional mind-set that does no

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9

Maxwell, Alistair. "The spatial economic impact of an airport migration on the business services sector." Diss., University of Pretoria, 2020. http://hdl.handle.net/2263/80473.

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The movement of a major industry to, from or within a region has always had an impact on the overall spatial economy of a region. We study the impact from the perspective of related service-oriented business that form part of this spatial economy. This study specifically considers the impact that the movement of a regional airport in South Africa has on the ability of the business services sector to grow its contribution to GDP. We examines if the movement of the airport to another location has had an impact on GDP growth within sub-regions around the old and new location, as well as what unde

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10

Rim, Ka-fai, and 林家輝. "A review of passenger transport services to and from the Hong Kong International Airport." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2002. http://hub.hku.hk/bib/B31945752.

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11

Botero, Pérez Cindy. "Avaliação da qualidade dos serviços aeroportuários considerando a perspectiva das Companhias Aéreas." reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2016. http://hdl.handle.net/10183/156496.

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Este trabalho tem como objetivo principal a avaliação de qualidade dos serviços aeroportuários considerando a perspectiva das Companhias Aéreas. Para tanto, o trabalho visa: (i) propor um modelo baseado em atributos de qualidade para os serviços prestados pelos gestores dos aeroportos às Companhias Aéreas; (ii) realizar a implementação desse Modelo para a avaliação da qualidade de ditos serviços; e (iii) avaliar a qualidade dos serviços oferecidos tanto para passageiros quanto para Companhias Aéreas. Assim, dois Modelos são propostos e aplicados, o primeiro com foco em Companhias Aéreas e o se

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12

Ribeiro, Fabio Rogerio. "Modelo de simulação para análise operacional de pátio de aeroportos." Universidade de São Paulo, 2003. http://www.teses.usp.br/teses/disponiveis/3/3135/tde-26112003-151350/.

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A impossibilidade da ampliação física suficiente para atender às perspectivas de crescimento da demanda de vôos em aeroportos como Congonhas (São Paulo), faz com que soluções alternativas para maior eficiência no processamento dos vôos sejam de grande interesse, destacando-se as soluções operacionais. Considerando-se a complexidade dos processos logísticos associados às operações aeroportuárias, a utilização da simulação em ferramentas de apoio à decisão permite a análise minuciosa do desempenho e eficiência do sistema de pátio de aeronaves. O objetivo principal dessa dissertação consiste em i

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13

Li, Chui-po Peter. "Managing staff turnover effectively : a study on Cathay Pacific Airways' passenger handling services at Kai Tak airport /." Hong Kong : University of Hong Kong, 1996. http://sunzi.lib.hku.hk/hkuto/record.jsp?B17983666.

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14

Molina, Cecchetti Miguel Angel 1979. "Evaluating airline-transit cooperation in airport rail and remote check-in services : a strategic approach for increased ridership." Thesis, Massachusetts Institute of Technology, 2004. http://hdl.handle.net/1721.1/30042.

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Thesis (S.M.)--Massachusetts Institute of Technology, Dept. of Civil and Environmental Engineering, 2004.<br>Includes bibliographical references (p. 130-135).<br>This thesis applies Lean Principles and Practices to the public transportation services sector. It is an innovative approach since the area of knowledge is most actively used in the production and manufacturing field. Other theories, Stakeholder Theory, Systems Theory, and Transaction Cost Economics, have been incorporated to complement lean thinking and create a strategic management framework for studying airport rail and remote chec

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15

Tam, Mei Ling. "Evaluating the demand and service quality of ground access modes and terminal facilities of Hong Kong International Airport." online access from Digital Dissertation Consortium, 2006. http://libweb.cityu.edu.hk/cgi-bin/er/db/ddcdiss.pl?3252560.

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16

Torres, Cristina da Silva. "Modelo de avaliação da qualidade e priorização de investimentos em serviços aeroportuários." reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2015. http://hdl.handle.net/10183/134944.

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O presente trabalho tem como objetivo principal o desenvolvimento de estruturas que contribuam para avaliação do alinhamento entre percepções de qualidade e planejamento de investimentos que impactem na melhoria da qualidade dos serviços aeroportuários prestados aos passageiros. Para tanto, o trabalho se propõe: (i) realizar o levantamento na literatura dos atributos de qualidade que afetam aos passageiros nos terminais; (ii) criar uma estrutura para avaliação de qualidade em serviços aeroportuários; (iii) hierarquizar atributos de qualidade; (iv) avaliar a qualidade percebida de atributos de

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17

Шевченко, Юлія Вікторівна, Yuliya Viktorivna Shevchenko, Марина Юріївна Горідько та Руслана Володимирівна Горідько. "Методи покращення ефективної роботи служб аеропорту". Thesis, Національний авіаційний університет, 2020. https://er.nau.edu.ua/handle/NAU/45266.

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Для більшої пропускної спроможності аеропорту, застосовується велика кількість різних технологічних і організаційних методів виконання операцій реєстрації квитків і оформлення багажу пасажирів перед польотом. Впровадження систем і засобів механізації й автоматизації процесів реєстрації квитків, оформлення й обробки багажу пасажирів дає можливість зареєструвати квиток і оформити багаж біля будь-якої реєстраційної стійки в операційному залі, що значно збільшує пропускну спроможність аеровокзалів, підвищує культуру обслуговування пасажирів [2]. Інтенсивність обслуговування пасажирів на реєстраці

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18

Валеріївна, Савченко Вікторія, Савченко Виктория Валерьевна, Savchenko V. V, Агєєва Галина Миколаївна, Агеева Галина Николаевна та Agieieva Galyna. "Екологічна складова готельних послуг в аеропортах". Thesis, НАУ, 2016. http://er.nau.edu.ua/handle/NAU/23079.

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Висвітлені результати досліджень сучасної практики будівництва та експлуатації готелів в аеропортах<br>Представлены результаты исследований современной практики строительства и эксплуатации гостиниц в аэропортах<br>Presents the findings of the modern practice of the construction and operation of hotels and airports

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19

Homsangpradit, Alina. "Customer satisfaction in communicating with reservation staffs of Thai Airways International." CSUSB ScholarWorks, 2003. https://scholarworks.lib.csusb.edu/etd-project/2183.

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The purpose of this research study is to investigate the correlation between the level of customer satisfaction and demographic data. The correlation between the level of customer satisfaction towards THAI'S reservation staff and customer's attitude, and the communication behavior of THAI's reservation staff.

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20

Prokopová, Monika. "Návrh úprav mezinárodní marketingové strategie vybrané společnosti." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2020. http://www.nusl.cz/ntk/nusl-414487.

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The diploma thesis focuses on amendments of marketing strategy of Airport Brno, a.s. so that it is consistent with both the short-term objectives and the long-term objectives. The theoretical part of the thesis deals with understanding marketing and describes air transport and airports activities. In the practical part is an analysis of the current situation and based on the findings were created own proposals and recommendations.

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21

Lochun, Dharmanand. "La sécurité du transport aérien face à la libéralisation du marché des services aéroportuaires : la recherche d'une gouvernance adaptée." Thesis, Aix-Marseille, 2016. http://www.theses.fr/2016AIXM2017.

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La libéralisation du marché du transport aérien européen a également conduit à l'ouverture du marché d'assistance en escale aéroportuaire dont le domaine d'activité est très sensible à la pression économique, ce qui peut avoir des conséquences sur la sécurité. Ce nouveau marché d’opérateurs privés se retrouve ainsi avec une multitude de contrats de délégation de pouvoir. Dès lors, l’attribution de la responsabilité des évènements indésirables devient complexe et le coût de la gestion de la sécurité ou de l’insécurité devient très élevé. Dans cette thèse, nous analysons un système fait de résea

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22

Chi, King-lok Steven. "A study of the policy in air freight service provision for the future Chek Lap Kok Airport." Hong Kong : University of Hong Kong, 1994. http://sunzi.lib.hku.hk/hkuto/record.jsp?B13781261.

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23

El, Samra Rami. "How digital communications impact passenger facilitation at hub airports with particular emphasis on transfer passengers." Thesis, Queensland University of Technology, 2017. https://eprints.qut.edu.au/114099/2/Rami_El_Samra_Thesis.pdf.

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This project was a step forward in developing basis that the further focuses on digital communication since it promotes the level of cooperation between different stakeholders in the airport settings thus the delivery of quality and reliable services to the customers. Different studies have also been evaluated to determine the effectiveness of digital communication customer services as well as enhance the operation of airlines through major hubs

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Silva, Paulo Diego D. ovídio. "Avaliação de impactos da cadeia produtiva em aeroportos : o caso de Congonhas." Universidade Federal de São Carlos, 2012. https://repositorio.ufscar.br/handle/ufscar/4329.

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Made available in DSpace on 2016-06-02T20:00:44Z (GMT). No. of bitstreams: 1 4490.pdf: 5074863 bytes, checksum: 5f7bd67e5cff0e77b03c18c40f11edac (MD5) Previous issue date: 2012-07-13<br>Universidade Federal de Minas Gerais<br>Over time, the business grossed airport beyond its traditional functions, such as transporting passengers and cargo, commercial functions, with the inclusion of shopping malls, cinemas, food courts, among others. Thus, several developments aids such as logistics companies, car rental, travel agencies and even residential neighborhoods, occupied in a disordered manner th

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Widener, Scott D. "Measuring Airport Efficiency with Fixed Asset Utilization to Minimize Airport Delays." Scholarly Repository, 2010. http://scholarlyrepository.miami.edu/oa_dissertations/485.

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Deregulation of the airlines in the United States spawned a free-for-all system which led to a variety of agents within the aviation system all seeking to optimize their own piece of the aviation system, and the net result was that the aviation system itself was not optimized in aggregate, frequently resulting in delays. Research on the efficiency of the system has likewise focused on the individual agents, primarily focusing on the municipalities in an economic context, and largely ignoring the consumer. This paper develops the case for a systemic efficiency measurement which incorporates t

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26

Wiredja, Dedy. "Assessment of airport service performance: A passenger-centred model." Thesis, Queensland University of Technology, 2017. https://eprints.qut.edu.au/112171/1/Dedy_Wiredja_Thesis.pdf.

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Inspired by the need to assess airport performance based on the complete passenger experience, this thesis outcome, the Airport Indicators of Passenger Experience (AIPEX) Model provides a novel approach to assessing airport services. To investigate the passenger-centred role at airports, a previous conceptual model of airport service performance was thoroughly examined using quantitative and qualitative mixed-methods. The refined model, the AIPEX Model, provides a more integrated and robust approach to assessing service performance than previously available. This passenger-driven model will su

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Kaduoka, Carlos Yoshihiro. "The assessment of the relationship between information technology (IT) and airport performance." Thesis, Cranfield University, 2016. http://dspace.lib.cranfield.ac.uk/handle/1826/12382.

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The evolution of the airport business is demonstrated by airports that are adopting new business strategies and commercial models, which allow them to be, for example, service providers instead of real-estate managers, with the focus on cost reduction and increasing non-aeronautical (commercial) revenues. Information technology (IT) can be used by airports to achieve their business goals, such as enhancing performance by delivering cost reductions and generating additional revenue streams. Airports operate in an increasingly competitive and dynamic market, with the aim of attracting a larger s

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Harrison, Anna. "Principles of experience design for airport terminals." Thesis, Queensland University of Technology, 2015. https://eprints.qut.edu.au/83947/1/Anna_Harrison_Thesis.pdf.

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In this thesis, the issue of airport terminal design is examined from a novel perspective: that of the passenger rather than the airport operator. A qualitative approach, based on interviews with 199 passengers at Brisbane International Terminal was adopted. The outcomes of this research make the following three key contributions to existing knowledge: (i) identification of a paradox in the Level of Service metrics, (ii) development of a conceptual model of passenger experience and six design principles and (iii) contribution towards advancing the theoretical knowledge about passengers and

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Wong, Chiu-fai, and 黃朝輝. "The impacts of self-service check-in on the airport's operation." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2013. http://hdl.handle.net/10722/199870.

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There is an increasing trend in self-service check-in (SSCI) utilization. SSCI would impact the passenger flow and baggage flow in airport operation because of the reduction of check-in processing time and the change of passenger arrival time to the airport. This dissertation is using the simulation model to simulate the passenger flow and a demand analysis model to calculate the baggage flow under various SSCI utilization rate for the assessment of the impacts on airport operation. The simulation results suggest that the higher the SSCI utilization rate, the shorter the queue length and

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Lin, Yi-Dar. "Analysis of airport APM systems using a computer simulation model." Thesis, This resource online, 1995. http://scholar.lib.vt.edu/theses/available/etd-01102009-063438/.

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31

O'CONNOR, KEITH F. "THE IMPACT OF REGIONAL JETS ON COMMERCIAL AIR SERVICE." University of Cincinnati / OhioLINK, 2001. http://rave.ohiolink.edu/etdc/view?acc_num=ucin990019334.

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Priadko, Viktoriia. "Optimization and increase of passenger flow in Boryspil International Airport." Thesis, Національний авіаційний університет, 2020. http://er.nau.edu.ua/handle/NAU/41879.

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Робота публікується згідно наказу ректора від 21.01.2020 р. №008/од "Про перевірку кваліфікаційних робіт на академічний плагіат 2019-2020р.р. навчальному році" . Керівник проекту: доцент, Богуненко Микола Миколайович<br>Demand for air transportation is increasing every year very sharply, that is why passenger flow is growing as well. But anyway the service at the airport must be fast and effective. So the necessity of increasing passenger flow becomes more and more significant every day. Especially, it is relevant for Ukrainian airports, as new airlines are implementing, but the area for pass

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Heung, Che-shing Vincent. "A study of visitors' evaluation of airport restaurant service quality in Hong Kong /." Hong Kong : University of Hong Kong, 1999. http://sunzi.lib.hku.hk/hkuto/record.jsp?B2108015X.

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Wong, Kum Leoung. "Network governance in US airport taxicab planning activities." Thesis, Queensland University of Technology, 2013. https://eprints.qut.edu.au/61732/1/Kum%20Leoung_Wong_Thesis.pdf.

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This thesis examines the use of network governance in US airport transportation planning activities involving taxicab services for airport patrons. The research provides US airports with new insights whereby they can successfully engage with both transportation regulatory agencies and taxicab service providers in developing mutually agreeable policies that foster the development of supply-side taxicab service improvements. A mix of quantitative and qualitative research methods is used to unearth how US airports interact with these actors, and to identify attitudes held by airport staff in thei

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Sega, Meleina A. "Training and needs assessment technique improvement in customer service through a field observation study." Menomonie, WI : University of Wisconsin--Stout, 2006. http://www.uwstout.edu/lib/thesis/2006/2006segam.pdf.

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Lei, Ka Lin. "Frontline employees' perception of service quality climate : the case of an airport ground handling service company." Thesis, University of Macau, 2003. http://umaclib3.umac.mo/record=b1636742.

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Molchanova, K. M., D. A. Soloviova, К. М. Молчанова, and Д. А. Соловйова. "Biometric technologies at airports." Thesis, Національний авіаційний університет, 2022. https://er.nau.edu.ua/handle/NAU/54801.

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An overview of modern biometric technologies implemented in airports around the world. Determination of advantages and disadvantages of using human biometric data for border control. Comparison of service quality before and after the introduction of biometrics. Identification of risks and security guarantees.<br>Огляд сучасних біометричних технологій, впроваджених в аеропортах по всьому світу. Визначення переваг та недоліків використання біометричних даних людини для прикордонного контролю. Порівняння якості послуг до та після впровадження біометричних даних. Визначення ризиків і гарантії безп

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Zhu, Minyue. "Manpower planning for airport baggage service data models, goals programming models and DSS /." Click to view the E-thesis via HKUTO, 2008. http://sunzi.lib.hku.hk/hkuto/record/b40203694.

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Heung, Che-shing Vincent, and 香志成. "A study of visitors' evaluation of airport restaurant service quality in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1999. http://hub.hku.hk/bib/B31238580.

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Zhu, Minyue, and 朱旻月. "Manpower planning for airport baggage service: data models, goals programming models and DSS." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2008. http://hub.hku.hk/bib/B40203694.

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(6635894), Yue Gu. "Defining Airport Operational Sustainability for the U.S. General Aviation Airports." Thesis, 2019.

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<p>While the general public may be familiar with commercial airports, there are thousands of small General Aviation (GA) airports serving communities across the United States. Many of these airports are under pressure to survive and to bring in more revenue without impinging on the community and environment. Many organizations and governmental agencies such as the Federal Aviation Administration (FAA), now recognize the value of sustainable development and importance of operation to airport sustainability. Achieving operational sustainability is a means that may help airports on sustainable de

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HUA, FAN CHAO, and 范昭華. "Assessment of Service Quality and Customer Satisfaction for the Airport Ground Handling Services." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/02149322763562073100.

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碩士<br>開南大學<br>空運管理學系<br>96<br>“Service optimization, manpower elitization and enterprise informationization” are the key points of development for the civil aviation sector in the twenty century. For the airline industry that highly focuses on customer satisfaction, planning and management are particularly needed in order to provide excellent service. At present, most of the ground service supporting tasks in major domestic airports are outsourced to professional ground services companies. Therefore, how outsourced ground service contractors meet their customers’ (airline companies) needs and

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Kachiungo, Emerson Lukamba Kalitangue. "Rethinking the airport experience with indoor location-based services." Master's thesis, 2019. http://hdl.handle.net/10400.14/29060.

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The Customer Experience (CX) has emerged as a key instrument for customer relationship management for companies across all sectors of the economy. The airport Customer Experience, in particular, is often shadowed by stress and anxiety. These emotions are primarily connected with the complexity of the terminals and some processes like security screening and customs. Indoor location-based service is an emerging technology that uses the abilities of mobile devices, location technologies, and mobile networks to provide personalized and instant information or service based on the user locati

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Black, Craig-D., and 布奎格. "Self Services Technologies: Chinese Passenger Responses to Airport Check-In." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/11714986748308982124.

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碩士<br>國立成功大學<br>國際管理碩士在職專班<br>97<br>Self service technologies (SST’s) are increasingly being installed for consumer use in filling stations, banks, government offices and transportation settings. A varying portion of consumers resist technology as they are unfamiliar and uncomfortable with its use. Facing the singular option of an electronic, automated service they negotiate the service reluctantly or not at all. Conversely, there are others who prefer self-service finding it simple, liberating and pleasurable. With ample previous research regarding dimensions of service and service quality wi

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Chen, Miyu, and 陳若因. "Information Services for Public Transportation Systems for Taiwan Taoyuan International Airport." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/72288534733298928299.

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碩士<br>國立交通大學<br>企業管理碩士學程<br>98<br>International airport are usually located in suburban areas where there are huge space available for run ways while flights do not disturb residents in major cities during their take off and landing. Some high-speed rail stations, due to the limited space available for station development in major cities, are also located in the outskirt of the major cities. Whether the airports and high-speed rail stations are connected by local public transportation such as bus or Metro Rapid Transit (MRT) systems, the locations served by the local public transportation are

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Yeh, Chia-Jung, and 葉家榮. "The study of Public Services Contract-out in Taoyuan International Airport." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/72432076632195432196.

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碩士<br>開南大學<br>公共事務管理學系<br>96<br>The government keeps establishing the new concept of contract-out recently which attempts to bear the mission of innovative administrative reform jointly via the private-public collaborative partnership (contract-out). The modern government cannot increase the social outgoing nor revenue but still has to provide the better and more services simultaneously. To solve the difficulty, the government need pursue a better pattern of governance. Therefore, the industrialization should be included in the governmental services systems; that is, the government should b

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Lu, Feng-ju, and 呂鳳珠. "A STUDY FOR BALANCED SCORECARD APPLIED TO CITIZEN SERVICES STRATEGY MANAGEMENT OF AIRPORT－A CASE STUDY OF CHIA-YI AIRPORT." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/9t38ga.

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碩士<br>南華大學<br>管理科學研究所<br>95<br>In the 21st century, civilian airports face server instabilities and competitions under the globalization environment. With the pressure of limited resources and more competitors everyday, it is important for us to find out how airports can meet customers’ needs, increase citizen services achievements, and create a value of perpetual businesses. By doing so, we need to have a set of management tools that can assist organizations to accomplish their missions and goals as well as to transform their strategies into actions in order to better adjust to the changing e

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Gaspar, Sofia Raquel da Silva. "Airport Accessibility and Mobility: Infrastructures, Services and Perception of Passengers with Reduced Mobility." Master's thesis, 2016. http://hdl.handle.net/10400.6/6360.

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The aviation industry has changed considerably since the 70s to the present. With the liberalization of the airspace, first in the United States and then in Europe, there was the opportunity for the entry of new airlines with new types of offer. However, the quality of services provided to passengers with reduced mobility has not improved as much as the quality of services provided to passengers without disabilities. The right to accessibility is something that should assist all citizens. Transportation systems, in particular air transport, present some obstacles to passengers with reduced mob

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Wang, Yung-Ching, and 王詠晴. "Applying SIPA and DANP for Measuring Service Quality Gap of Airport - The Case Study of Food & Beverage Services." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/22362114781858319487.

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碩士<br>淡江大學<br>運輸管理學系碩士班<br>100<br>After 911 event, many countries begin to enforce strict security check, which cause the passengers spending more time at the airport and accepting Terminal Services, mostly on food and retail shops services. Therefore, the passengers and Airport managers pay more and more attention on the quality services of food ,beverage and retails in Taoyuan International airport. While these services have received most of the criticism. So, this research focus on the quality of catering service in the Taoyuan International Airport. The majority of previous studies based o

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Mayor, Natalia Higuera. "Disabled and reduced-mobility passengers´ satisfaction with facilities, services and staff of Faro airport, Portugal." Master's thesis, 2019. http://hdl.handle.net/10400.1/15000.

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Faro Airport in Portugal has seen a significant increase of Disabled and Reduce mobility air passengers in recent years. The main research problem along this dissertation is to identify and measure satisfaction levels of Disabled and Reduce-mobility air passengers during their journeys through this airport. The study is focus on seven factors: (i) Accessible facilities, (ii) Accessible services, (iii) Punctuality, (iv) Quality of Equipment-devices, (v) Inclusive marketing, (vi) Trained staff (professionalism, attitude and approach), and (vii) areas that have room for improvement. The main goal

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