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Journal articles on the topic 'Airport services'

Author: Grafiati

Published: 30 May 2022

Last updated: 31 July 2025

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1

Florido-Benítez, Lázaro. "THE WORLD AIRPORT AWARDS AS A QUALITY DISTINCTIVE AND MARKETING TOOL FOR AIRPORTS." Journal of Airline Operations and Aviation Management 1, no. 2 (2022): 54–81. http://dx.doi.org/10.56801/jaoam.v1i2.4.

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   This study aims to analyze the World Airport Awards as a quality distinctive and marketing tool by airports. It is a benchmarking study, and it uses secondary data from Skytrax, World Airport Awards, Airports Council International, International Air Transport Association, airport official websites and apps, App Store, and Google Play, to support research results. The method includes airport website benchmarking, communication, and marketing strategies by airports with the aim of analyzing the degree of utilization of the prize awarded by Skytrax. The study’s findings indic

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Zubenko, Andrey N., and Alexander A. Kurdin. "Validity of Regulation of Airport Services Fees and Tariffs." Journal of Modern Competition 17, no. 5 (2023): 19–40. http://dx.doi.org/10.37791/2687-0657-2023-17-5-19-40.

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The article examines the problem of the validity of regulation of airport services’ fees and tariffs. The study is relevant amid criticism of the need for regulation in the context of commercialization of the industry given the disputes over natural monopoly’ status of airports, potential competition between airports and the viability of alternative transaction governance mechanisms. The objective of the research is to analyze possible justifications for the necessity of airport services regulation and to reveal limitations of each of justifications. The analysis is carried out within the fram

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Fantoni, Anna, Douglas M. Mansel, and Peter B. Mandle. "Premium Public Parking Services: A Way to Improve Parking Operations at Airports." Transportation Research Record: Journal of the Transportation Research Board 1703, no. 1 (2000): 105–11. http://dx.doi.org/10.3141/1703-14.

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Premium public parking services, such as valet, reserved, and business parking, are becoming increasingly popular at U.S. airports. They offer an enhanced level of customer service; are important business opportunities and sources of revenue for airports; contribute to reduction of curbside congestion, thereby encouraging travelers to park instead of being dropped off or picked up; and improve an airport’s ability to compete with privately operated, off-airport parking facilities. A study was conducted at more than 14 U.S. airports and demonstrated that successful premium public parking servic

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Bianco, Edoardo. "Dental Service in European Airports: An Analysis on Dental Care Provided by Airports Accommodating More than 20 Million Passengers." Tourism and Hospitality 6, no. 2 (2025): 64. https://doi.org/10.3390/tourhosp6020064.

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Airports are critical global transit points, yet their medical services often overlook emergency dental care—a vital component of comprehensive passenger assistance. This study examines the availability of dental services at 28 European airports accommodating over 20 million passengers annually. Using content analysis of official airport websites, the presence of terms like “dental” and “dentist” was documented. Results reveal that only six airports provide dental services, with Istanbul Airport being the sole facility offering 24/7 emergency care airside. Other airports limit services to land

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Albeshr, Hasan, and Syed Zamberi Ahmad. "Service innovation by Dubai International Airport: the battle to remain competitive." Emerald Emerging Markets Case Studies 5, no. 1 (2015): 1–18. http://dx.doi.org/10.1108/eemcs-06-2013-0111.

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Subject area Tourism and hospitality management, strategy, economics and customer service. Study level/applicability Undergraduate students studying hospitality management, customer satisfaction, customer service and economics. Case overview Dubai International Airport is one of the most celebrated airports worldwide. It was constructed by order of Sheikh Rashid bin Saeed Al Maktoum in 1969 and has developed significantly in all sections over the years. Passenger numbers and profits have increased dramatically and the airport has received many awards from various countries and organizations, c

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Adisasmita, Sakti Adji, and Lucky Caroles. "Multi-Airport System Development Model: Case Study of Airports in Indonesia." Civil Engineering Journal 7 (August 22, 2022): 182–93. http://dx.doi.org/10.28991/cej-sp2021-07-013.

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Indonesia's air transportation business has grown substantially to suit the community's transportation needs. An increasing number of people travel by airline each year. By way of secondary and tertiary multiplier effects, the intensifying competition between airport services provided in neighboring regions is likely to have a multiplier influence on a territory. Simultaneously, airport services that are more competitive are focused on areas with rising economic growth in sectors like tourism. MAS is an airport system consisting of at least two airports within a metropolitan area that support

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V, Jothi Francina, Selvavinayagam K, and Elavarasan R. "A STUDY ON OPERATIONS OF AIRPORT SERVICE WITH SPECIAL REFERENCE TO CHENNAI AIRPORT." ICTACT Journal on Management Studies 6, no. 3 (2020): 1276–82. https://doi.org/10.21917/ijms.2020.0179.

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Passenger satisfaction is a key performance indicator for airport operations. International airports located in different regions or countries by and large do not compete with one another. Passengers often do not have no choice between airports, regardless of price and quality levels of airport service. In other words, the airport industry is also changing rapidly. Today’s air travelers have meaningful choices among airports and there is an increasing urgency among airport marketers to differentiate themselves by meeting the needs of customers better than the competition. To measure passenger

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Bulut, Cagri, and Sefer Aydogan. "AIRPORT SERVICE QUALITY: A RECONCEPTUALIZATION AND A PRACTICAL APPLICATION ON THE NON-AERONAUTICAL SERVICES." Aviation 24, no. 4 (2020): 182–96. http://dx.doi.org/10.3846/aviation.2020.13290.

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In line with the advancing airway capability, the non-aeronautical business opportunities at airports are also in growth. To attract more passengers or to generate extra income over non-aeronautical services, the airport decision-makers need to evaluate the quality of their services. This study aims at introducing an expanded approach to improve airport service quality aspects of the non-aeronautical business opportunities. Given the increasing number of airports, passengers prefer airports, which provide better or extra services compared to others. To reveal the airport service quality (ASQ)

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Mandulangi, Jufrina, and Suri Yanti Silaban. "Administrative Procedure for Making an Airport Pass at The Manado Region VIII Airport Authority Office." Asian Journal of Logistics Management 3, no. 1 (2024): 8–19. http://dx.doi.org/10.14710/ajlm.2024.22787.

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The Manado Regional VIII Regional Airport Authority Office is a government agency that has the task of carrying out the regulation, control and supervision of flight activities at airports, one of which is service in the administration of making airport PAS (Public Address System). PAS services at airports are public services with the largest number of user services at the Airport. This is because many people other than passengers who will carry out activities in the limited security area of the airport must have an airport pass. Feedback submitted by service needs to be responded to and repai

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Thakuri, Diwash Malla, Guru Datta Adhikari, and Swopnil Kalika. "Evaluation of Domestic Airport Service Quality in Nepal." Journal of Transportation System and Engineering 1, no. 1 (2025): 117–28. https://doi.org/10.3126/jotse.v1i1.79890.

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This study aims to assess the service quality of domestic airports in Nepal by focusing on passenger expectations and experiences. The Airport Service Quality (ASQ) dimensions developed by the Airports Council International (ACI) were used to analyse perceived service quality. Through confirmatory factor analysis, 15 key determinants of passenger satisfaction were identified under six ASQ dimensions. The study also examines the relationship between these service quality dimensions and overall passenger satisfaction, while identifying superior and inferior services at each airport. The findings

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Sheromova, Irina, and Margarita Komleva. "Transport accessibility of the airport and the quality of information services for passengers as a factor in ensuring it." TERRITORY OF NEW OPPORTUNITIES OPENS FOR INVESTMENT PROJECTS OF THE FUTURE 17, no. 1 (2025): 27–38. https://doi.org/10.29039/2949-1258/2025-1/027-038.

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Airport accessibility is one of the key factors influencing passenger satisfaction with air transport services due to the objective conditions of airport operations. This study highlights the necessity of considering airport accessibility as a complex system based on the interaction of multiple factors, whose development is only possible with a comprehensive approach. A set of factors affecting airport accessibility is characterized and systematized into three key groups: technical, economic, and informational. Based on an analysis of passenger opinions and the potential for airports to manage

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Usman, Agus, Yudi Azis, Budi Harsanto, and Anton Mulyono Azis. "The Impact of Service Orientation and Airport Service Quality on Passenger Satisfaction and Image: Evidence from Indonesia." Logistics 7, no. 4 (2023): 102. http://dx.doi.org/10.3390/logistics7040102.

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Background: Airport service quality and service orientation are important aspects of managing passenger satisfaction and airport image. The aim of this paper is to analyze the influence of service orientation and airport service quality on airport image through passenger satisfaction as an intervention variable. Methods: The survey was conducted on 356 passengers at the departure area and lounge. Samples were taken at five major airports in Indonesia, including Soekarno Hatta International Airport. To test the influence of exogenous variables on endogenous variables through intervening variabl

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Kováčiková, Kristína, Martin Baláž, Martina Kováčiková, and Juraj Vaculík. "Vplyv pandémie na kvalitu služieb poskytovaných na letisku." AEROjournal 21, no. 1 (2023): 14–17. http://dx.doi.org/10.26552/aer.c.2023.1.3.

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To keep pace with the rapid evolution of airports, it is essential to integrate multiple systems and smart solutions within the airport. However, the integration of such technology requires significant time, patience, and financial investment. The focus of this paper is on the quality of airport services in the aftermath of the pandemic. The pandemic has provided an opportunity for many airports to adopt smart technologies and solutions, which promote safety and provide passengers with a seamless, contactless experience. The objective of this study is to evaluate the current state of airport s

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Shastitko, Andrey, and Natalya Pavlova. "Assessing the boundaries of the airport services market: Grounds for tariff deregulation." Upravlenets 14, no. 5 (2023): 2–15. http://dx.doi.org/10.29141/2218-5003-2023-14-5-1.

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The aviation industry has recently witnessed a series of crises that changed its competitive landscape. In Russia, due to passenger flows redirected to domestic flights and the growing role of large airports as hubs, there are reasons to deregulate tariffs for airport services on domestic flights. Pulkovo (Saint Petersburg, Russia) is among the airports facing this issue. However, deregulation implies sufficient competitive pressure from other airports, in particular those included in the Moscow Aviation Hub (MAH). The article assesses the geographical boundaries of the market where the Pulkov

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Piletska, Samira T. "Formation of a Competitive Strategy of the Airport in Conditions of Uncertainty." Business Inform 10, no. 537 (2022): 193–98. http://dx.doi.org/10.32983/2222-4459-2022-10-193-198.

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The article states that airports as part of the transport system are the most important component of the national, regional and local infrastructure. It has been proven that the basis of the airport's competitive strategy is the need to ensure its effective operation by adapting to the uncertainty of the external environment; is a tool for the formation and maintenance of competitive advantage, the basis of optimal distribution and effective use of resources. The purpose of the study is to develop a system approach to the formation of a competitive strategy of airports in conditions of uncerta

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Yuliana, Dina. "Peningkatan Kinerja Pengamanan di Bandara El-Tari Kupang." WARTA ARDHIA 36, no. 4 (2010): 366–81. http://dx.doi.org/10.25104/wa.v36i4.97.366-381.

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Research of improvement airport security performance takes survey at El Tari Airport — Kupang has been implemented. The purpose of the study was to assess the level of security services and know the perception of air transport passengers in the El Tari Airport – Kupang on the security services provided by the airport operator (PT Angkasa pura I). The results of the research found that by using gap analysis can be known 5 (five) in order to prioritize security improvements at the El Tari Airport – Kupang, namely ease of luggage document processing procedures at the airport, the adequacy of the

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Budiarto, Agung, and Ahmad Ikhwan Setiawan. "Passengers' Perceptions of Airport Design during a Pandemic (Study on Passengers at Sultan Hassanudin International Airport–Makassar, Indonesia)." International Journal of Economics, Business and Management Research 07, no. 02 (2023): 01–12. http://dx.doi.org/10.51505/ijebmr.2023.7201.

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There have been many articles about the airport's relationship with the Covid-19 pandemic, but there are still few articles that discuss airport design during the pandemic, especially from a passenger perspective. This article aims to propose airport terminal operations in a pandemic situation at Makassar Sultan Hasanuddin International Airport based on the views of passengers. This research uses a qualitative approach with a case study type. Primary research data was collected through in-depth interviews with 27 passengers at Hasanuddin Airport with various destination destinations classified

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Maliarenko, Dasha. "OPTIMIZATION OF AIRPORT RESOURCES FOR AIRCRAFT GROUND HANDLING IN CONDITIONS OF UNCERTAINTY." Dorogi i mosti 2022, no. 26 (2022): 266–73. http://dx.doi.org/10.36100/dorogimosti2022.26.266.

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Introduction. The changes that are taking place in Ukraine due to the influence of both global and regional factors lead to the fact that airports needs to review the concepts of managing the company’s activities and look for new strategies for functioning on the market. This article examines the main causes of flight delays that affect the operation of airport services and thus cause uncertainty. The activity of domestic airports is analyzed. The problem of operational planning and management of ground handling of aircraft at the airport is considered. Criteria for the effectiveness of ground

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Pakan, Welly. "Persediaan Fasilitas Pelayanan Sisi Darat Pada Terminal (1A) Bandara Soekarno Hatta." WARTA ARDHIA 36, no. 3 (2010): 209–19. http://dx.doi.org/10.25104/wa.v36i3.85.209-219.

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The airport is the gateway to the national economy and international events and place over the mode of transportation, operations occur in a variety of interactions between the main components namely: Airport Manager, airline operators, and service user.Along with the increasing frequency of flights and the use of various types of aircraft will require reliability of the facilities at airports in order to support aviation safety and to ensure the security and comfort for users of airport services. One of the facility of the airport is directly related to passenger is land side facilities servi

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Williady, Angellie, Narariya Dita Handani, and Hak-Seon Kim. "Investigating Efficiency and Innovation: An Exploratory and Predictive Analysis of Smart Airport Systems." Digital 4, no. 3 (2024): 599–612. http://dx.doi.org/10.3390/digital4030030.

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By exploring the top three airports in Asia, this study explores the area of smart airport systems. With the goal of analyzing the significant elements of airport services that captivate travelers’ attention through online reviews and establishing a correlation between sentiment in reviews and numerical ratings given by travelers, the study analyzes what captivates travelers’ attention. Data mining, frequency analysis, sentiment analysis, and linear regression are employed in this study in order to analyze a dataset of 10,202 online reviews. The results indicate that the most common attributes

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Anand Shankar and R.K Giri. "The Impacts of Low Visibility on the Aviation Services of Patna Airport During the Period from 2016 to 2023." Journal of Airline Operations and Aviation Management 3, no. 1 (2024): 46–57. http://dx.doi.org/10.56801/jaoam.v3i1.5.

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Airport efficiency depends on fast reactions to circum-stances. Local weather conditions may have an impact on airport operations, which may affect the network. Local weather events and airport operations may affect the network. Low visibility due to fog, thunderstorms, rain, etc. affects Patna Airport, India's 15th busiest airport. It is one of the Airports Authority of India's lucrative airports, located in the Indo-Gangetic Plain (IGP), where fog reduces vision and interrupts traffic often in the post-monsoon and winter seasons. Because there is just one operating runway (07/25) at Jay Prak

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Samy Ahmed, Hossam. "ANALYZING THE AIRPORT PASSENGER EXPERIENCE: THE CASE OF CAIRO INTERNATIONAL AIRPORT." Journal of Air Transport Studies 8, no. 2 (2017): 27–53. http://dx.doi.org/10.38008/jats.v8i2.31.

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This paper aims to analyze the key elements influencing the airport passenger experience at Cairo International Airport (CIA). The research confirmed that four main dimensions (the airport’s services and facilities, access procedures, environment and personnel) have a significant positive effect on passengers’ perception of the overall airport experience. The research proved that the airport’s services and facilities is the most influential dimension of the passenger experience. The results also revealed that socio-demographic variables have a significant influence on passengers’ impressions t

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Clewlow, Regina R. L., Joseph M. Sussman, and Hamsa Balakrishnan. "Interaction of High-Speed Rail and Aviation." Transportation Research Record: Journal of the Transportation Research Board 2266, no. 1 (2012): 1–10. http://dx.doi.org/10.3141/2266-01.

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U.S. airports face significant congestion problems, particularly in major metropolitan areas with continued population and economic growth. In addition to growth in air travel demand, frequent short-haul flights on routes of less than 500 mi contribute to airport congestion. The potential for high-speed rail (HSR) to substitute for aviation on these short-haul routes is well documented; however, there is a need to explore how rail can serve in a complementary mode to relieve congestion at airports by providing short-haul services in support of longer-haul airline services. The primary objectiv

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Ćurčić, Nikola, Aleksandar Grubor, and Boris Jevtić. "Implementing artificial intelligence in travel services, customer satisfaction GAP study at Serbian airports." Ekonomika 70, no. 3 (2024): 1–9. http://dx.doi.org/10.5937/ekonomika2403001c.

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AI technologies have significantly transformed various sectors, including travel and airport operations. This research aims to investigate the implications of implementing artificial intelligence (AI) in airport services on passenger satisfaction and overall travel experiences, as well as how AI technology shapes the way airports support passengers throughout their journey. The study conducted empirical research at Serbian airports with a sample size of 668 passengers. Participants provided their attitudes and satisfaction ratings on 10 statements regarding the impact of AI technology implemen

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Yuliana, Dina, Kristiono Setyadi, and Pribadi Asih. "Pengalaman Penumpang Terhadap Penerapan Digitalisasi Fasilitas Bandara di Bandara Udara Kualanamu Medan." WARTA ARDHIA 46, no. 2 (2021): 84–95. http://dx.doi.org/10.25104/wa.v46i2.387.84-95.

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PT Angkasa Pura II manages Kualanamu Medan Airport. Kualanamu Airport has been develop airport digital facilities. The development of facility technology has aim to improve services for passengers and efficiency of airport operations. This research aims to identify passengers experience in order to improve services through digitizing airport facilities. The research method used descriptive analysis, multiple response analysis and crosstab (cross tabulation). The results has been show that Kualanamu Airport is smart (71.42%). Passengers need technological innovation and realtime facilities to h

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Tukimun. "Route and Flight Schedule at the Airport Hub in East Kalimantan Province with MADAM." International Journal of Engineering Research and Science 8, no. 12 (2022): 21–28. https://doi.org/10.5281/zenodo.7496101.

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<strong>Abstract</strong><strong>—</strong> Arrangements for routes and flight schedules are needed to provide effective and efficient services to passengers using air transportation services, especially in metropolitan areas with two or more airports. The concept is known as the Multi Airport System, which provides the following advantages: (1) reducing density at primary airports while increasing the capacity of regional air transportation systems. (2) Maintaining the quality of services, especially in primary airports, breaks down and reduces the effects of disruptions that may occur

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Y AlHammadi, Mohamed, Mansour Almheiri, Aminurraasyid Yatiban, Rabiul Islam, and Sabina Sultana. "Airport service performance at Abu Dhabi International Airport." Problems and Perspectives in Management 21, no. 2 (2023): 517–30. http://dx.doi.org/10.21511/ppm.21(2).2023.48.

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To acquire a significant footing in today’s competitive airport environments, enhancing airport service performance for passengers is essential. This study aims to investigate the relationship between queuing time, prime services, security screening, and service performance at Abu Dhabi International Airport in the United Arab Emirates (UAE). A quantitative methodology was employed. The sample size for the PLS-SEM analysis and the passengers’ airport service performance was determined to be 230 respondents. The results revealed a significant relationship between queuing time, prime services, s

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Ohida, M. E., A. O. Ajiboye, J. A. Isah, I. D. Abubakar, H. A. Garba, and Y. N. Baba. "Assessment of Airport Service Quality at Mallam Aminu Kano International Airport (Makia) Kano." Environmental Technology and Science Journal 14, no. 1 (2023): 27–36. http://dx.doi.org/10.4314/etsj.v14i1.3.

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Airports are a hub for aviation activities which support Airlines operations. Airport service quality measurement is required to promote satisfaction level among Air travellers by continuously improving the defected services. The study purpose is to assess Airports service quality at Mallam Aminu Kano International Airport (MAKIA) in Kano. Using purposive sampling, MAKIA was picked out of 31 Airports in Nigeria. Cochran formulae was used to determine a total of 384 questionnaires which were administered to air travellers boarding and onboarding passengers at the terminal building. The Airport

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Yazgan, Bahar, Ozcan Dogan, Mahmut Bakır, and Devrim Gun. "Sustainable Passenger Services and Child-Friendly Airport Experience: A Case Study of Istanbul Airport." Sustainability 16, no. 23 (2024): 10513. https://doi.org/10.3390/su162310513.

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This study explores the concept of child-friendly airports, using Istanbul Airport as a case study to understand how such environments can enhance the travel experience for families with children. Through qualitative research methods, including focus group discussion and in-depth interviews with 12 mothers and 12 field specialists, the research identified key attributes that constitute a child-friendly airport. Building upon the Place Diagram model, the results revealed that a child-friendly airport should prioritize sociability, comfort and image, uses and activities, and access and linkages,

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Choi, Sooyoung, Chaeyoung Moon, Keunjae Lee, Xinwei Su, Jinsoo Hwang, and Insin Kim. "Exploring Smart Airports’ Information Service Technology for Sustainability: Integration of the Delphi and Kano Approaches." Sustainability 16, no. 20 (2024): 8958. http://dx.doi.org/10.3390/su16208958.

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Airport digitalization has revolutionized service delivery at passenger touchpoints, which leads to sustainable passenger loyalty. However, it is critical to determine whether this rapid transition to digital services genuinely enhances passenger satisfaction with airport services. This study uses a mixed-method approach to identify key traditional and technology-driven information services in smart airports. The specific aim is to determine the optimal balance in which digital technologies can effectively replace human-provided services to establish sustainable passenger loyalty. Two rounds o

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James Ugo, Ejem Ejem A, Nwokedi Theophilus Chinonyerem, Okoroji L I, Mabachu, and Justice Chigozie. "Major component determinants of international airport service quality in nigeria." Journal of Management and Science 12, no. 4 (2022): 104–15. http://dx.doi.org/10.26524/jms.12.71.

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The study analyzed the major component determinant attributes of airport service quality in Nigeria with a view to establishing the priority service quality attributes/factors which airport authorities in Nigeria should follow in improving airport service quality and utility derivable from consumption of airport services by airlines and passengers. Using the Nnamdi Azikiwe International Airport (NAIA), Abuja and the Murtala Mohammed International Airport (MMIA), Lagos as case studies, the study employed questionnaire as a survey instrument to generate primary data used for the study. The surve

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Amosov, M. I., S. S. Safina, and E. M. Tolmacheva. "Maritime airports in Japan: location and construction features." E3S Web of Conferences 402 (2023): 02001. http://dx.doi.org/10.1051/e3sconf/202340202001.

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The article deals with the experience of creating airports on artificial islands in Japan. On the basis of ministerial and departmental statistics, available on the Statistics Bureau of Japan portal and on the websites of regional services of individual prefectures, the role of these airports in solving the country’s transport problems is considered. A definition of a maritime airport has been formulated and their share in the total number of airports, passenger and cargo turnover of all airports in the country has been determined. The peculiarities of seaports localization are revealed. The m

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Łaguna, Teresa, Mateusz Drzazga, Anna Karpa, Michał Pawelec, and Mariusz Piórkowski. "Customer transport preferences in services offered by the regional Olsztyn-Mazury airport in Szymany." Annals of Marketing Management & Economics 2, no. 1 (2016): 53–65. http://dx.doi.org/10.22630/amme.2016.2.1.5.

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The aim of the study was to research, analyse and evaluate preferences concerning the services offered by the Regional Olsztyn-Mazury Airport in Szymany. A questionnaire was used as the research tool. The researched groups were students and employees of the Faculty of Economics of Warminsko-Mazurski University in Olsztyn. Number of 1,136 people, accounting for 38.77% of the student body and employees, responded. Thus they were statistically representative. The theoretical part of the paper discusses air transport in Poland. Definitions and features of the air transport market are presented, as

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Pholsook, Thitinan, Warit Wipulanusat, and Vatanavongs Ratanavaraha. "A Hybrid MRA-BN-NN Approach for Analyzing Airport Service Based on User-Generated Contents." Sustainability 16, no. 3 (2024): 1164. http://dx.doi.org/10.3390/su16031164.

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As the world transitions from the COVID-19 pandemic to a new normal, the Airports Council International (ACI) has disclosed that the Asia-Pacific region is lagging other regions in terms of air traffic recovery. This research comprehensively examines passenger satisfaction at leading airports in Southeast Asia. A multimethod approach incorporating multiple regression analysis, Bayesian networks, and neural network analysis was utilized to scrutinize user-generated content from Skytrax. The study contemplates eight distinct attributes of airport customer ratings: queuing time, cleanliness, seat

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Kalan, Olcay, Melek Işık, and Fatma Şeyma Yüksel. "An Application Using ELECTRE and MOORA Methods in the Selection of International Airport Transfer Center (Hub) in Türkiye." Applied Sciences 14, no. 17 (2024): 7678. http://dx.doi.org/10.3390/app14177678.

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In today’s world, air transport has become a favored choice for enhancing the value of a national economy, driven by advancing technology, escalating volumes of national and international trade, and population growth. The proliferation of airport transfer centers, particularly within air transport, plays a pivotal role in fostering the advancement of the aviation sector. Therefore, the selection of these hubs is of great importance. This study evaluated the New Çukurova, Antalya, Sivas Nuri Demirağ, Erzurum and Muğla Airports in Türkiye for the selection of a new airport transfer center in ter

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Mansur, Heidy Arisanti, and Elisabeth Endang Prakosawati. "The Influence of Check Point Unit Aviation Security (AVSEC) Security Services on Passenger Satisfaction at Yogyakarta International Airport." Formosa Journal of Sustainable Research 3, no. 2 (2024): 299–312. http://dx.doi.org/10.55927/fjsr.v3i2.8070.

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Licensed aviation security officers, known as Aviation Security, are responsible for managing and providing security services at airports. One of the main roles of Aviation Security (AVSEC) is to ensure the quality of security services at the Yogyakarta International Airport Security Check Point (SCP) for passengers. In research conducted in the November-December 2022 period at YIA Airport, it was found that a number of Avsec officers were still not friendly enough in providing services to consumers. The aim of this research is to understand the impact of the quality of Security Check Point se

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Liu, Xingjian. "Assessing airport ground access by public transport in Chinese cities." Urban Studies 57, no. 2 (2019): 267–85. http://dx.doi.org/10.1177/0042098019828178.

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This article assesses airport ground access by public transport in China. Recent literature has highlighted the economic, environmental and social significance of airport ground access. Existing studies on airport ground access have predominately centred on North America and Europe and, to date, limited attempts have been made to assess the emerging Chinese market. Studies of urban and transport geography have detailed the shifting air connectivity of Chinese cities and the economic impacts, but have paid little attention to ground access to airports. We, therefore, assess the ground accessibi

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Kir, Selma, and Andrej Novak. "Analyzing the Ataturk Airport Services." AUTOBUSY – Technika, Eksploatacja, Systemy Transportowe 19, no. 6 (2018): 865–70. http://dx.doi.org/10.24136/atest.2018.192.

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Ever since we started air transportation, we have found new ways of traveling more safely everyday with technologies that push the limits of our imagination. Air transport has been connecting the continents with each other. Increased the volume of trade and made it easier to trade with the HUB concept. Airline companies are in the advertising competition while the safety of the flight is at the forefront. Each is more aimed at flying to the region and more often operating. At this point, the limits of competition have been so difficult that our lives have entered different levels of service, i

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Tsui, Wai Hong Kan, and Faruk Balli. "International arrivals forecasting for Australian airports and the impact of tourism marketing expenditure." Tourism Economics 23, no. 2 (2016): 403–28. http://dx.doi.org/10.5367/te.2015.0507.

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An airport’s international passenger arrivals are susceptible to exogenous and endogenous factors (such as economic conditions, flight services, fluctuations and shocks). Accurate and reliable airport passenger demand forecasts are imperative for policymaking and planning by airport and airline management as well as by tourism authorities and operators. This article employs the Box–Jenkins SARIMA, SARIMAX and SARIMAX/EGARCH volatility models to forecast international passenger arrivals for the eight key Australian airports (Adelaide, Brisbane, Cairns, Darwin, Gold Coast, Melbourne, Perth and S

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Hantziagelis, Sandra, and Brenda McCabe. "Benchmarking airport reconstruction projects." Canadian Journal of Civil Engineering 33, no. 12 (2006): 1571–84. http://dx.doi.org/10.1139/l05-095.

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The impact of redevelopment and expansion of airport operations has not received much attention in the literature. Data were collected for 22 North American airports, 26 airport projects, and 107 individual operational years (airport years) with at least 3.5 million passengers annually. Each airport undertook at least one brownfield passenger terminal project between 1991 and 2001. The study shows that some factors, such as traffic volume, air traffic movements, and cargo, may indicate impacts of airport redevelopment. It was also found that the strategic use of space is critical to operationa

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Sharma, Shalvi, and Sewa Ram. "Evaluation of Spatio-Temporal Settlement Pattern in an Airport Region." Urban Science 6, no. 4 (2022): 72. http://dx.doi.org/10.3390/urbansci6040072.

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Envisioning the airport’s expanding relevance as a hub for passenger movement and its immediate ancillaries and as a focal point for inducing growth that embraces enormous conurbations and associated services, this paper seeks to identify factors likely to impact the regions surrounding the airport, especially from a viewpoint of planning and development. The rationale for focusing on these areas is to determine the impact of change in landside connectivity in an airport region on the hierarchy and interaction of settlements. In order to explore the objective, the application of GIS, as well a

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Murphy, Gráinne, and Marina Efthymiou. "AVIATION SAFETY REGULATION IN THE MULTI-STAKEHOLDER ENVIRONMENT OF AN AIRPORT." Journal of Air Transport Studies 8, no. 2 (2017): 1–26. http://dx.doi.org/10.38008/jats.v8i2.30.

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Safety is at the heart of the aviation system, accident rates are on a steady downward trend with 2.1 accidents per million departures in 2016, representing the lowest annual aviation accident rate. It is predicted that globally the airline industry will grow, expecting 7.2 billion passengers to travel in 2035 (IATA, 2016). The airport domain is a complex socio technical environment where an airline receives a range of services and is the focal point for the convergence of ground activities, part of its role is creating the ‘safety picture’ and a ‘safety space’ for its industry customers to pr

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Mohammed, Baraa Raad, Muyasser Mohammed Jomaah, and Raquim Nihad Zehawi. "Emergence Time Phasing for the Potential New Airports in the Middle District of Iraq." International Journal of Design & Nature and Ecodynamics 16, no. 5 (2021): 505–16. http://dx.doi.org/10.18280/ijdne.160504.

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With the growing demand for air transportation and limited capacity at Baghdad International airport (BIAP), there is a need to increase the capacity of airport systems in the middle district of Iraq. The increased use of secondary airports has been and is expected to be one of the key mechanisms by which future demand is met in congested metropolitan areas. This paper analyzed the factors influencing the emergence of secondary airports in the Iraqi middle district and the dynamics of multi-airport systems. A system dynamics model was developed to simulate the relationship between the core air

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Hashar, Shaza, and Mohammad Shaiq. "Role of Airports’ Tangible and Intangible Features as Alternate Sources for Retail Revenue Generation – A Study of Karachi Airport in Pakistan." Research Journal for Societal Issues 6, no. 1 (2024): 156–72. http://dx.doi.org/10.56976/rjsi.v6i1.173.

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The airline industry is among those industries that deal with a large number of customers for the purpose of travelling. However, COVID-19 impacted the revenue streams of the airline industry as travelling by air observed a significant decline. Since airports are an important element of airline operations, they were more affected than airlines as their revenue streams were mainly generated from different consumer spending and rental services. It was realized during COVID-19 that the diversification of revenue streams played a vital role in airports' sustainability and self-sufficiency. This st

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Noviyanti, Noviyanti. "Kajian Evaluasi Kinerja Pelayanan Transportasi Antar Moda Di Pulau Batam." Warta Penelitian Perhubungan 22, no. 2 (2010): 189–213. http://dx.doi.org/10.25104/warlit.v22i2.1044.

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Integration antannoda at international airports and seaports in Indonesia's need to be supported withfacilities/ tenninals far integration antannoda integrated in order to improve the quality of transportationservice on service users. The important role of integrated facilities far transfer nwde still needsto be organized with a facilib.J poliaj / antannoda integrated tenninal. Port and airport facilities inaccordance with the wishes of the user port and airport services that meet the criteria as ports andairports with integrated services in order to support the development of antannoda transp

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Kidokoro, Yukihiro, and Anming Zhang. "Effects of non-aeronautical service on airports: A selected review and research agenda." Journal of the Air Transport Research Society 1, no. 1 (2023): 40–53. http://dx.doi.org/10.59521/5372a44cc8a85136.

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In the traditional analysis of airports, non-aeronautical service is not the main focus. Given its growing importance, recent airport literature has investigated the impact of non-aeronautical service comprehensively. The main purpose of this article is, by referring to recent literature, to summarize economic effects of non-aeronautical service on airport management (pricing, investment, and self-financing), regulation, airport city and benefit spillover. The studies overviewed look at airports´ aeronautical and non-aeronautical services (and their interactions with other parts of the economy

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Pishdar, Mahsa, Fatemeh Ghasemzadeh, Lijana Maskeliūnaitė, and Justas Bražiūnas. "THE INFLUENCE OF RESILIENCE AND SUSTAINABILITY PERCEPTION ON AIRPORT BRAND PROMOTION AND DESIRE TO REUSE OF AIRPORT SERVICES: THE CASE OF IRAN AIRPORTS." Transport 34, no. 5 (2019): 617–27. http://dx.doi.org/10.3846/transport.2019.11747.

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Sustainability and resilience are important in social, economic and environmental aspects. However, inspections show that in developing countries like Iran, sustainability and resilience strategies lose their significance when economic problems and high workload come to matter. This research tries to determine what factors encourage managers to consider airport sustainability in long-term and different situations. Such investigations are essential for a developing country like Iran, which has 54 airports under a central management system, which can help deploying selected strategies. Results o

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Mtafya, Reston, and Darlene Mutalemwa. "Exploring the Impact of Airport Services on Passenger Satisfaction in Tanzania: A Case Study of Julius Nyerere International Airport." African Journal of Empirical Research 5, no. 4 (2024): 332–49. http://dx.doi.org/10.51867/ajernet.5.4.26.

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Satisfying passengers at the airport has been the cornerstone for airlines and airports in air transport service. This study aimed to understand the effects of airline-related quality service dimensions on overall passenger satisfaction at airports. The study intended to analyse the effect of pre-flight, in-flight, and post-flight services on passenger satisfaction at the airport. Passengers begin to interact with air transport services when booking a ticket, and airline-related service dimensions are considered part of the broader concept of airport services, which should be integrated as the

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Evtushenko, A. E., and M. A. Kropaneva. "DEVELOPMENT OF AN APPLICATION WITH AN AUGMENTED REALITY FUNCTION TO SPEED UP PASSENGER SERVICE ON THE EXAMPLE OF PULKOVO AIRPORT." System analysis and logistics 2, no. 28 (2021): 85–96. http://dx.doi.org/10.31799/2077-5687-2021-2-85-96.

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This article offers a prototype of an application for smartphones, aimed at improving services and increasing the speed of passenger service on the example of Pulkovo Airport. The software helps to improve the information and multimedia and technical support of the airport. The existing information technologies and the experience of their application in various airports of the world are considered. Key words: air transport, airport, passenger service, air passenger transport, St. Petersburg, application, information technology.

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Nugrahayani, Tiara, and Rifqi Raza Bunahri. "Pengaruh Peningkatan Kemampuan Personil, Pengenalan Keselamatan, dan Sosialisasi Kawasan Keselamatan Operasi Penerbangan terhadap Kualitas Individu pada Pelayanan Jasa Kebandarudaraan." JURNAL MANAJEMEN PENDIDIKAN DAN ILMU SOSIAL 4, no. 1 (2023): 578–83. http://dx.doi.org/10.38035/jmpis.v4i1.1487.

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The utilization of airspace is the implementation and sovereignty of the Republic of Indonesia as a whole. Including the national airspace arrangement, service delivery, personnels, facilities, flight navigation services, and the imposition of sanctions in accordance with applicable legal regulations in Indonesia. Airports are the most important facilities in air transportation services in various places including in Indonesia, because their function is intended as a place for departure and landing of aircraft, boarding and falling of passengers, goods (cargo), and postal. The method of writin

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