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Dissertations / Theses on the topic 'Artificial intelligence chatbots'

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Published: 5 June 2025
Last updated: 2 August 2025

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1

Pittaro, Giulio <1996&gt. "Artificial Intelligence Marketing: il caso dei Chatbots." Master's Degree Thesis, Università Ca' Foscari Venezia, 2021. http://hdl.handle.net/10579/20340.

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L’oggetto della mia tesi scaturisce da un forte interesse riguardo l’AI (Artificial intelligence) implementata nell’ambito del Marketing. Ciò che mi ha spinto a voler approfondire questo tema parte dal libro di Alessio Semoli “AI Marketing, Capire l’intelligenza artificiale per coglierne le opportunità” attraverso il quale ho potuto comprendere quanto il modo di fare business non sia più lo stesso a cause delle innovative tecnologie che rinnovano gli ambienti e la mentalità. Le nuove dinamiche economiche e sociali stanno rivoluzionando gli stili di vita e i comportamenti di acquisto, per ques
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Aljadri, Sinan. "Chatbot : A qualitative study of users' experience of Chatbots." Thesis, Linnéuniversitetet, Institutionen för datavetenskap och medieteknik (DM), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-105434.

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The aim of the present study has been to examine users' experience of Chatbot from a business perspective and a consumer perspective. The study has also focused on highlighting what limitations a Chatbot can have and possible improvements for future development. The study is based on a qualitative research method with semi-structured interviews that have been analyzed on the basis of a thematic analysis. The results of the interview material have been analyzed based on previous research and various theoretical perspectives such as Artificial Intelligence (AI), Natural Language Processing (NLP)
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Kuylenstierna, Elsa, and Hanna Trägårdh. "Customers perception of Artificial Intelligence as Chatbots in CRM." Thesis, Högskolan i Halmstad, Akademin för företagande, innovation och hållbarhet, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-44538.

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ABSTRACT  Title: Customers perception of Artificial Intelligence as Chatbots in CRM  Subject: Bachelor thesis in business administration, 15 hp  Authors: Hanna Trägårdh &amp; Elsa Kuylenstierna  Supervisor: Klaus Solberg Söilen  Examiner: Ulf Aagerup  Keywords: Artificial intelligence, Chatbots, Customer Relationship Management, Generation Z, Generation Y  Purpose: The purpose of this study is to determine the perception Swedish customers from Gen Z and Gen Y have of companies using chatbots in customer relationship management. Furthermore the study will analyze if the different generationa
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Kottorp, Max, and Filip Jäderberg. "Chatbot As a Potential Tool for Businesses : A study on chatbots made in collaboration with Bisnode." Thesis, KTH, Industriell ekonomi och organisation (Inst.), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-210768.

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The investigation aims to provide an answer to if a chatbot is a potential complement to an internal service desk of a company. The work has centered around developing a chatbot able to handle simple Q&amp;A-interaction of the internal service desk of Bisnode, the company in question. The chatbot acted as an proof of concept, which then was tested by 15 individuals. The testing was done with pre- defined user scenarios, where the test person ultimately had to fill in a questionnaire with statements related to the overall experience. By summarizing the user evaluations from the questionnaires,
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Oliveira, Aline de. "Variáveis que influenciam o consumidor em relação ao uso dos chatbots." Master's thesis, Instituto Superior de Economia e Gestão, 2018. http://hdl.handle.net/10400.5/18164.

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Mestrado em Marketing<br>As empresas frequentemente buscam moldar a evolução das aplicações tecnológicas e estão cada vez mais utilizando chatbots e inteligência artificial para se comunicar com os clientes, resolver dúvidas, problemas de atendimento, procurar informações, comprar produtos e serviços, reservar hotéis, fazer perguntas às empresas, entre outros. Sendo assim, o objetivo desta pesquisa consiste em explorar diferentes variáveis externas e do Modelo TAM para ver se influenciam o consumidor em relação ao uso dos chatbots pelas empresas. Para coletar os dados quantitativos foi realiza
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Matias, Ana Catarina de Faria Blanc Félix. "A influência da inteligência artificial no e-commerce : o uso dos chatbots." Master's thesis, Instituto Superior de Economia e Gestão, 2020. http://hdl.handle.net/10400.5/20957.

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Mestrado em Gestão de Sistemas de Informação<br>Nos últimos anos, tem havido um grande avanço tecnológico e as novas tecnologias têm estado cada vez mais presentes no nosso dia-a-dia, mesmo sem nos apercebermos, um destes casos é a inteligência artificial (IA). Um dos grandes impactos que a IA tem no nosso dia-a-dia é no e-commerce. O e-commerce é conhecido como o modelo de negócio que utiliza as diversas plataformas eletrónicas para fazer comércio online de bens. Este estudo centra-se na análise da perceção dos consumidores relativamente à influência da inteligência artificial no e-commerce
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Lidén, Alexander, and Karl Nilros. "Percieved benefits and limitations of chatbots in higher education." Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-96327.

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Prior to 2012 artificial intelligence, the study of intelligent agents, followed Moore’s law which states that compute is doubling every two years. Post 2012 it has been doubling every 3.4 months. However, intelligent agents are focusing on human language, and conversation is rarely developed for education. This study investigates a student’s perceived benefits and limitations of chatbots in higher education, by exploring the relative advantage, complexity, and compatibility of a different chatbot functionality. By interviewing students the authors could establish four different themes that pe
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Kero, Chanelle, and Veronica Törnblom. "Utveckling av en chatbots dialog för implementation i en webbaserad kundtjänst." Thesis, Luleå tekniska universitet, Institutionen för system- och rymdteknik, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-69046.

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Automatisering av kundtjänster genom implementering av chatbotar blir allt vanligare för att kunna erbjuda kunder en mer tillgänglig och effektiv service. Vid implementering av chatbotar i kundtjänster lämnas den mänskliga kontrollen och kundens upplevelse delvis över till ett digitalt system, vilket ställer krav på utformning av chatbotars dialoger. Syftet med arbetet är att ta fram en artefakt i form av en chatbot och utveckla dess dialog för en framtida implementation i en kundtjänst. Arbetet ämnar att ta fram designprinciper för utformning och utveckling av chatbotar och deras dialoger i e
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Hultman, Anna, and Mikaela Zarki. "Do you mind talking to a chatbot? : A quantitative study about how chatbots affect the digital customer experience within Swedish banks." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-104863.

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This bachelor's degree thesis aims to increase the understanding of how chatbots affect the digital customer experience within Swedish banks. Furthermore, this study examines how bank chatbot's technical quality affects the digital customer experience. In this thesis, the authors have chosen to use a deductive approach and a quantitative research strategy. Moreover, the authors used the Statistical Package for Social Sciences (SPSS) program to process the collected quantitative data from the questionnaires. The thesis empirical findings were analyzed and discussed in correlation to previous re
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Gersil, Tuna, and Ismail Hilal. "The Role of Conversational Interfaces in the Future of Digitaland Technology." Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-279688.

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Conversational interfaces (CIs) have been a trending topic in recent years. As of the last decade, CIs have emerged with the aim of simplifying human-machine interactions and found a wide use case in the market. For example, Siri and Google Assistant are some of the most well-known CIs developed by the tech giants Apple and Google. The digital landscape has evolved from web, to mobile apps, to recently CIs. Nowadays, CIs, in particular chatbots and voicebots, are becoming increasingly common. Whether navigating the web or messaging on a phone, it is likely that CIs have been confronted offerin
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Cheng, Alexandra. "Chat, Connect, Collapse: A Critique on the Anthropomorphization of Chatbots in Search for Emotional Intimacy." Scholarship @ Claremont, 2018. http://scholarship.claremont.edu/scripps_theses/1107.

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This thesis is a critique on the ease in which humans tend to anthropomorphize chatbots, assigning human characteristics to entities that fundamentally will never understand the human experience. It will be further exploring these consequences on our society's socio-cultural fabric, representations of the self and identity formation in terms of communication and the essence of humanity.
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Villón, Cabrera Nicole. "Inteligencia Artificial aplicada al marketing: Impacto del uso de Chatbots Cognitivos en la satisfacción del cliente del sector bancario." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2020. http://hdl.handle.net/10757/652700.

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Hoy en día, vivimos en un mundo digitalizado, donde cada vez más las empresas intentan brindar mejores servicios para diferenciarse entre unas y otras. De esta manera, los chatbots permiten atender las consultas de los clientes y brindar un servicio diferente. En esta investigación, se analiza el uso de chatbots en el sector bancario peruano y cómo impacta en la satisfacción del cliente. Además, se observa el efecto que tiene la calidad de servicio, calidad de información y facilidad de uso. Los datos fueron recolectados de 250 encuestados. Los resultados proporcionan una visión a los bancos
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Makasi, Tendai. "Cognitive computing systems and public value: The case of chatbots and public service delivery." Thesis, Queensland University of Technology, 2022. https://eprints.qut.edu.au/230002/1/Tendai_Makasi_Thesis.pdf.

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This thesis is an investigation of how cognitive computing system initiatives in the public sector can contribute towards creating public value. It focuses specifically on public service delivery through service channels that are supported by chatbots and proposes recommendations to ensure that the important public service value dimensions are supported. The thesis builds upon the discussions around public value creation and draws upon the interpretation of how chatbots can facilitate public value creation during chatbot-mediated service interactions from both the users of the chatbots and des
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Ray, Arijit. "The Art of Deep Connection - Towards Natural and Pragmatic Conversational Agent Interactions." Thesis, Virginia Tech, 2017. http://hdl.handle.net/10919/78335.

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As research in Artificial Intelligence (AI) advances, it is crucial to focus on having seamless communication between humans and machines in order to effectively accomplish tasks. Smooth human-machine communication requires the machine to be sensible and human-like while interacting with humans, while simultaneously being capable of extracting the maximum information it needs to accomplish the desired task. Since a lot of the tasks required to be solved by machines today involve the understanding of images, training machines to have human-like and effective image-grounded conversations with h
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Lerjebo, Linus, and Johannes Hägglund. "Intelligent chatbot assistant: A study of Natural Language Processing and Artificial Intelligence." Thesis, Högskolan i Halmstad, Akademin för informationsteknologi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-42691.

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The development and research of Artificial Intelligence have had a recent surge in recent years, which includes the medical field. Despite the new technology and tools available, the staff is still under a heavy workload. The goal of this thesis is to analyze the possibilities of a chatbot whose purpose is to assist the medical staff and provide safety for the patients by guaranteeing that they are being monitored. With the use of technologies such as Artificial Intelligence, Natural Language Processing, and Voice Over Internet Protocol, the chatbot can communicate with the patient. It will wo
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Wärmegård, Erik. "Intelligent chatbot assistant: A study of integration with VOIP and Artificial Intelligence." Thesis, Högskolan i Halmstad, Akademin för informationsteknologi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-42693.

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Development and research on Artificial Intelligence have increased during recent years, and the field of medicine is not excluded as a target audience for this top modern technology. Despite new research and tools in favor of medical care, the staff is still under heavy workloads. The goal of this thesis is to analyze and propose the possibility of a chatbot that aims to ease the pressure on the medical staff. To provide a guarantee that patients are being monitored. With Artificial Intelligence, VOIP, Natural Language Processing, and web development, this chatbot can communicate with a patien
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Elvir, Miguel. "EPISODIC MEMORY MODEL FOR EMBODIED CONVERSATIONAL AGENTS." Master's thesis, University of Central Florida, 2010. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/3000.

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Embodied Conversational Agents (ECA) form part of a range of virtual characters whose intended purpose include engaging in natural conversations with human users. While works in literature are ripe with descriptions of attempts at producing viable ECA architectures, few authors have addressed the role of episodic memory models in conversational agents. This form of memory, which provides a sense of autobiographic record-keeping in humans, has only recently been peripherally integrated into dialog management tools for ECAs. In our work, we propose to take a closer look at the shared characteris
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Östman, Robin, and Marcus Olofsson. "Artificiell Intelligens inom kundtjänst : Med chatbot i centrum." Thesis, Uppsala universitet, Institutionen för informatik och media, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-378911.

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Nguyen, Quynh. "Three Essays on Artificial Intelligence Adoption and Use." Thesis, University of North Texas, 2019. https://digital.library.unt.edu/ark:/67531/metadc1538732/.

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Artificial intelligence (AI) is quickly transforming business operations and society, as AI capabilities are incorporated into applications ranging from mobile personal assistants to self-driving cars. The potentially disruptive nature of AI calls for an extensive investigation into all aspects of AI-human interactions at individual, group, organizational and market levels. However, there is paucity of academic information systems (IS) research in this area that goes beyond the development and testing of specific narrow AI capabilities. AI represents an important opportunity for organizationa
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Gallina, Anita <1995&gt. "Intelligenza Artificiale e impatto dei sistemi chatbot sui processi organizzativi." Master's Degree Thesis, Università Ca' Foscari Venezia, 2020. http://hdl.handle.net/10579/16645.

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La presente tesi si pone l’obiettivo di analizzare il fenomeno dell’Intelligenza Artificiale e l’impatto che i sistemi chatbot hanno sui processi aziendali e come tali strumenti abbiano influenzato tanto il processo decisionale del consumatore negli acquisti online, quanto le modalità di gestione delle risorse umane. Il primo capitolo si focalizzerà sull’Intelligenza Artificiale, partendo dalle sue origini storiche e da una descrizione dettagliata del suo significato, analizzando gli attuali contesti di impiego. In conclusione, verranno presi in considerazione gli impatti sociali che i sistemi
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Gozzoli, Manuel. "Intelligenza Artificiale: tecniche e applicazioni." Bachelor's thesis, Alma Mater Studiorum - Università di Bologna, 2017.

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Ahlström, Sara, and Patricia Jansson. "Chatbot den digitalakundtjänstmedarbetaren : En kvalitativ studie kring hur lojalitetsfaktorernapåverkas av konsumentmötet med en chatbot." Thesis, Högskolan i Halmstad, Akademin för ekonomi, teknik och naturvetenskap, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-42440.

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Titel: Chattbot den digitala kundtjänstmedarbetaren: En kvalitativ studie kring hur lojalitetsfaktorerna påverkas av konsumentmötet med en chattbot. Ämne: Kandidatuppsats i företagsekonomiinriktning marknadsföring, 15hp Författare: Sara Ahlström &amp; Patricia Jansson Nyckelord: Varumärkeslojalitet, artificiell intelligens, chattbot   Syfte: Syftet med studien är att ur ett business-to-consumer perspektiv genomföra en djupgående undersökning av hur faktorerna bakom varumärkeslojalitet påverkas av konsumentmötet med en chattbot. Genom den ökade förståelsen eftersträvas att utveckla ett teoretis
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Roos, Sofie. "Chatbots in education : A passing trend or a valuable pedagogical tool?" Thesis, Uppsala universitet, Institutionen för informatik och media, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-355054.

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Digitalizing education and reinventing the learning experience is one of the big challenges in this age of information. In the eld of E-learning, the application of a chatbot as part of the education has shown interesting potential, both as a teaching and administrative tool. Chatbots have been 'trending' for a few years and quite a few papers examining it in the educational sector has been published, albeit very little interest seems to have been given to the summation of this knowledge. In an attempt to fill the knowledge gap this thesis performed a literature study to examine the documented
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Desai, Krutarth. "California State University, San Bernardino Chatbot." CSUSB ScholarWorks, 2018. https://scholarworks.lib.csusb.edu/etd/775.

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Now-a-days the chatbot development has been moving from the field of Artificial-Intelligence labs to the desktops and mobile domain experts. In the fastest growing technology world, most smartphone users spend major time in the messaging apps such as Facebook messenger. A chatbot is a computer program that uses messaging channels to interact with users using natural Languages. Chatbot uses appropriate mapping techniques to transform user inputs into a relational database and fetch the data by calling an existing API and then sends an appropriate response to the user to drive its chats. Drawbac
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Mendieta, Retuerto Carlos Andres. "El uso del Chatbot con respecto a la satisfacción del cliente en empresas del sector financiero en Lima Metropolitana." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2020. http://hdl.handle.net/10757/651915.

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La tecnología ha ido evolucionando durante los últimos años. La inteligencia artificial ha conseguido entrar en los mercados de todo el mundo como una nueva tecnología y nueva forma de ver el mundo. Es por ello, quen este estudio se explora las dimensiones del chatbot, que son tres: Calidad de la información, calidad del sistema y calidad del servicio en relación a la satisfacción del cliente en el sistema financiero en Lima Metropolitana. Este estudio está dividido en dos partes: un estudio cualitativo y uno cuantitativo. En la parte cualitativa, en donde se buscó la opinió de tres expertos d
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Carrasco, Chanamé Víctor Eduardo, Rodríguez Carlos Humberto Cépeda, Durand Juan Antonio Rodríguez, and Méndez Rubén Salinas. "Implementación de solución tecnológica en una empresa de asistencia de extensión de garantía, utilizando la inteligencia artificial." Master's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2019. http://hdl.handle.net/10757/625868.

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La empresa MOK Perú es subsidiaria de MOK Chile y brinda servicios que cubren distintas actividades relacionadas con la asistencia médica y servicios de extensión de garantías de productos, tanto a personas como a empresas. El objetivo principal de este trabajo de investigación, es desarrollar una propuesta de mejora en el proceso de atención de servicios médicos para los subprocesos de servicios de llamadas para consultas médicas, atención médica a domicilio y servicio de ambulancias para la empresa MOK Perú, utilizando soluciones de inteligencia artificial para mejorar el servicio a través d
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Hemmingsson, Isak, and Axel Wedebrand. "KAN ARTIFICIELL INTELLIGENS GÖRA OSS EN TJÄNST? : En studie om svenska försäkringsbolags arbete med artificiell intelligens och CRM." Thesis, Umeå universitet, Företagsekonomi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-174445.

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För många framgångsrika service- och tjänstebolag är Customer RelationshipManagement, eller CRM-system, ett fundamentalt och nödvändigt verktyg som företag brukar för att möjliggöra en förhöjd kundupplevelse och kundnöjdhet för företagetskunder. På senare år har artificiell intelligens genom sin utveckling sett en ökning av potentiella användningsområden och sedermera introducerats inom diverse branscher tack vare dess effektivisering av dessa användningsområden. Men alla branscher har intesett samma implementeringsgrad av olika anledningar. Dels beroende på operationella skillnader, men också
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Bratt, Forss Camilla, and Emma Jansson. "Surviving the Digital Transformation : The Case of an Incumbent Insurer." Thesis, KTH, Skolan för industriell teknik och management (ITM), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-279599.

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The digital transformation, providing disruptive digital technologies, changed customer needs, and new digital entrants, is starting to affect the insurance industry. Although, the insurers are struggling to become digital and excel on technologies such as Artificial Intelligence. Therefore, the purpose of this thesis was to identify and investigate the factors necessary for incumbent insurers to achieve digital transformation and excel on related technologies, to stay competitive in the fast-changing environment. The overall theoretical foundation was built on the ability to create dynamic ca
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Novák, Miroslav. "Chatbot v podnikovém informačním systému." Master's thesis, Vysoké učení technické v Brně. Fakulta informačních technologií, 2019. http://www.nusl.cz/ntk/nusl-403114.

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This diploma thesis deals with problems of development of chatbots. The theoretical part of the thesis introduces the concept of the conversational interface in general and analyzes available technologies for its development. The practical part deals with the design and implementation of a particular chatbot, whose goal is to be a virtual assistant in the process of selecting and purchasing goods. This is accomplished by connecting the chatbot to the product information management system using OData web services. One of the biggest problems was to determine the order of questions asked about p
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Jonsson, Sofia, and Jenny Bredmar. "Chatbot - Magic in a box? : A study of a chatbot in a Swedish bank." Thesis, Uppsala universitet, Institutionen för informatik och media, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-355381.

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Artificial Intelligence (AI) is a topic, which is widely discussed around the globe. One branch of AI is Chatbot (CB) technology that uses Natural Language Processing to understand, reply and communicate with humans. Increasingly, CB has gained more popularity in many companies because of its contribution to productivity and efficiency. However, less is said about organizations expectations, use, and challenges of the CB. This exploratory research tries to get a more organizational perspective of this new phenomenon. To do so, we conducted interviews with project members in a large banking org
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Adolfsson, Märta, and Ebba Johansson. "HR i den artificiella intelligensens tid. : En intervjustudie om användningsområden, möjligheter och utmatningar med artificiell intelligens inom HR." Thesis, Umeå universitet, Pedagogiska institutionen, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-153960.

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Den nuvarande utvecklingen inom artificiell intelligens kommer att påverka hela arbetsmarknaden, likaså HR-arbetet. Denna kvalitativa studie syftar till att undersöka HR-medarbetares uppfattningar om utvecklingen. Hur kommer artificiell intelligens att kunna användas inom HR och vilka möjligheter och utmaningar för det med sig? Sju semistrukturerade intervjuer med HR-medarbetare inom olika branscher, med olika roller och med viss förförståelse för begreppet artificiell intelligens, har legat till grund för resultatet i studien. Artificiell intelligens kommer enligt informanterna att kunna nytt
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Gligorijevic, Ilic Nemanja. "Utveckling av en FAQ chatbot - för frågor om ett program på ett universitet." Thesis, Luleå tekniska universitet, Institutionen för system- och rymdteknik, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-85197.

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The implementation of chatbots and service services is becoming more common. The reason for this is that they are constantly available to answer questions, no matter what time it is. To make one chatbot is not just to write questions and specific answers. Communicating with one chatbot should, as much as possible, look like communicating with another human. The purpose of this report is to create a chatbot that will be used at Luleå university of technology and that will answer questions about system science. Furthermore, the goal is to investigate which design principles should be implemente
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Lilja, Adam, and Max Kihlborg. "Important criteria when choosing a conversational AI platform for enterprises." Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-280896.

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This paper evaluates and analyzes three conversational AI-platforms; Dialogflow (Google), Watson Assistant (IBM) and Teneo (Artificial Solutions) on how they perform based on a set of criteria; pricing model, ease-of-use, efficiency, experience working in the software and what results to expect from each platform. The main focus was to investigate the platforms in order to acquire an understanding of which platform would best be suited for enterprises. The platforms were compared by performing a variety of tasks aiming to answer these questions. The technical research was combined with an anal
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Kadleček, Tomáš. "Návrh dílčí části informačního systému." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2019. http://www.nusl.cz/ntk/nusl-399362.

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The master thesis deals about proposal, implementation and creating chatbot logic for e-commerce. Chatbot will serve for communication with customers mostly, but also as an online marketing channel. Thesis includes theoretical part, analysis of present conditions and requirments and also practical part which is separated in more specific subparts. In theoretical part we can find necessary informations to understand the chatbot problematic. Analysis of present conditions and requirments is focused to already working e-commerce system, which is also used as source of informations in practical pa
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Kröger, Felix Jan, and Filip Johansson. "Conversational Commerce : A Quantitative Study on Preferences towards AI-Fueled C-Commerce Platforms among Digital Natives in Sweden and Germany." Thesis, Högskolan i Jönköping, Internationella Handelshögskolan, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-43819.

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Background: E-commerce is widespread in today’s shopping routines and conversational commerce (CC) as an expansion, aims at integrating customers and businesses on a whole new level. Through the application of chatbots fueled by artificial intelligence, a more personal and individual way of remote shopping is offered. Purpose: Our research question What potential attributes of AI-fueled CC applications and their possible inherent characteristics are determining the willingness to use them and to what extent, in the context of digital natives living in Sweden and Germany? aims at identifying th
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Andersson, Ludvig, and Erik Felin. "AI inom vårdrådgivning : En attitydanalys på 1177 Vårdguidens sjuksköterskor." Thesis, Uppsala universitet, Institutionen för informatik och media, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-376660.

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Artificiell intelligens (AI) är en teknik som blir allt vanligare inom en rad områden, inte minst i syfte att effektivisera. I Sverige har kritik riktats mot vårdbranschen och de långa vårdköer som tynger den. Undersökningen syftar till att undersöka AI:s potential inom vårdbranschen i allmänhet och 1177 Vårdguiden i synnerhet. Genom en attitydanalys baserad på fyra intervjuer med 1177 Vårdguidens sjuksköterskor, kommer undersökningen fram till att AI har en viss potential när det gäller administrativa ärenden. Vad gäller vårdärenden är attityden inför AI mer negativ och
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Gustafsson, Rickard, and Oskar Lindfors. "Hello, I'm an AI. What can I help you with? : En explorativ studie som undersöker användares attityder gentemot AI-drivna chatbotar." Thesis, Mittuniversitetet, Institutionen för medie- och kommunikationsvetenskap, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-42233.

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Detta är en explorativ studie som undersöker användares attityder gentemot AI-drivna chatbotar. Genom metoden fokusgrupper införskaffade vi empiriskt material som vi kategoriserade och analyserade med hjälp av en tematisk analys. Resultatet visade att användares inställning till chatbotar som kommunikationsverktyg är positiv, men de hade en bestämd uppfattning om vilka typer av uppgifter som lämpar sig för en chatbot och inte.
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Windle, Amanda. "Territorial violence and design, 1950-2010 : a human-computer study of personal space and chatbot interaction." Thesis, University of the Arts London, 2011. http://ualresearchonline.arts.ac.uk/2785/.

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Personal space is a human’s imaginary system of precaution and an important concept for exploring territoriality, but between humans and technology because machinic agencies transfer, relocate, enact and reenact territorially. Literatures of territoriality, violence and affect are uniquely brought together, with chatbots as the research object to argue that their ongoing development as artificial agents, and the ambiguity of violence they can engender, have broader ramifications for a socio-technical research programme. These literatures help to understand the interrelation of virtual and actu
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Castellucci, Matteo. "Applicazione di tecniche AI per la progettazione di un sistema a supporto del paziente iperteso." Bachelor's thesis, Alma Mater Studiorum - Università di Bologna, 2020. http://amslaurea.unibo.it/21654/.

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In questa tesi si è cercato di trovare le soluzioni più efficaci a supporto delle questioni legate all'ipertensione di seguito descritte attraverso l'uso di tecniche riguardanti l'intelligenza artificiale e l'Internet of Things. Uno tra i compiti dei medici che si occupano di curare i malati di ipertensione è quello di elaborare protocolli per quanto riguarda la prevenzione e la cura di questa malattia, i quali vengono periodicamente aggiornati. Per supportare ciò, il primo progetto sviluppato è consistito in un'analisi dei dati sul dataset ottenuto a partire dall'elaborazione delle risposte
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Schmitt, Charlotte Rosa Maria. "Artificial intelligence in customer service : how chatbots reshape customer service strategies : a guidance for an AI-based chatbot integration." Master's thesis, 2020. http://hdl.handle.net/10400.14/29727.

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The extensive use of e-business interfaces has significantly changed the domain of customer service. Expectations regarding speed, scope and availability of customer service are forcing companies to revise outdated costly and resource intensive customer service strategies. AI-based chatbots, therefore, are gaining significant traction. These virtual assistants promise to serve large numbers of customers individually and efficiently, while being cheaper compared to human agents and scalable. Despite rapid development of the technology, there is limited literature addressing the integration pr
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Magalhães, Luís Filipe Gonçalves Ribeiro Araújo de. "Natureza morfológica dos chatbots." Master's thesis, 2018. http://hdl.handle.net/10400.14/27625.

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Esta dissertação de mestrado examina a natureza morfológica dos Chatbots e dedica-se a estudar com detalhe os fatores que influenciam a sua aceitação. Complementarmente, analisa os impactos nas pessoas e os reflexos e transformações nas organizações decorrentes da utilização dos Chatbots e a perceção predominante sobre a forma como são encarados: se como oportunidade a explorar ou ameaça a evitar. A investigação teve um objetivo essencialmente exploratório, com vista a aprofundar e incrementar conhecimento, mas foi alavancada também por um objetivo explicativo – na medida em que procura iden
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Vilela, Tiago André Pimpão. "Global Mobility Chatbot: Chatbot model to improve mobile employee experience." Master's thesis, 2021. http://hdl.handle.net/10362/116183.

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Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Marketing Intelligence<br>The Global Mobility Industry is the area that comprehends the emerging internationalization and growth of companies outside borders. Its overall core essence is to support businesses all over the world in setting up operations, by assigning employees in other cities or countries outside the company's headquarters. These operations have intrinsically a set of challenges and opportunities that both companies and employees need to face while
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Hoppe, Niklas. "Disruptive innovation in the healthcare sector : the advent of AI chatbots." Master's thesis, 2020. http://hdl.handle.net/10400.14/31219.

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Over the last several decades, the healthcare sector has faced many challenges. These include a shortage of doctors, especially in rural areas, high clinical costs, and an increasing number of diseases needing to be treated. This thesis focuses on the potential and the limitations of an innovative way to solve problems in healthcare – use of AI chatbots. We highlight the user’s perspective concerning AI healthcare chatbot technology. Based on qualitative and quantitative research, we conclude that this novel technology offers new opportunities for diagnostics, enables work to be carried out mo
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(11389934), Chunpeng Zhai. "Investigating the Effectiveness of Culturally Related Computational Humour and Empathetic Functions in English as an Additional Language (EAL) Acquisition in a Digital Environment." Thesis, 2024. https://figshare.com/articles/thesis/Investigating_the_Effectiveness_of_Culturally_Related_Computational_Humour_and_Empathetic_Functions_in_English_as_an_Additional_Language_EAL_Acquisition_in_a_Digital_Environment/27997892.

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Approximately 750 million people speak English as a second or additional language (EAL) learning, and it is anticipated that the number of people studying English in different parts of the globe will continue to rise. According to research conducted by the British Council, there are presently 1.75 billion individuals worldwide who speak English, which equates to one in four people globally, and it is predicted that by the year 2020, there will be 2 billion individuals utilising the language. Advancements in digital technologies have significantly transformed the landscape of EAL education. Wit
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Cavalheiro, Inês Barata Feio Paixão. "The influence of artificial intelligence on the online behaviour of Portuguese consumers and brands." Master's thesis, 2021. http://hdl.handle.net/10071/23804.

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Artificial Intelligence (AI) is intensifying its importance, being increasingly present in people's everyday interactions and activities, while shaping a variety of industries, among which is the field of online shopping, that is currently experiencing significant growth in terms of volume and acceptance among customers. A range of factors have contributed to the change in how shoppers behave, including the ease of access and a greater variety of products and services available online. Nonetheless, retail sectors still face some difficulties in adopting e-commerce, particularly related to the
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Salgueiro, Rodrigo Umbelino Barata. "The impact of Microsoft Power Platform in streamlining end-to-end business solutions - Internship Report at Microsoft Portugal, Specialist Team Unit." Master's thesis, 2021. http://hdl.handle.net/10362/123472.

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Internship Report presented as the partial requirement for obtaining a Master's degree in Data Science and Advanced Analytics<br>Nowadays, there is a greater urgency for companies to innovate and digitally transform. Automation and digitalization of processes, coming up with new ways to connect with employees and customers, or investing in a robust infrastructure that can respond and extract insights from the ever-increasing amount of data that is being produced across all sectors of the enterprise: these are all topics that any company needs to have as a top priority if they want to keep
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Boné, João Miguel Baptista. "Construction of a disaster-support dynamic knowledge chatbot." Master's thesis, 2020. http://hdl.handle.net/10071/22066.

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This dissertation is aimed at devising a disaster-support chatbot system with the capacity to enhance citizens and first responders’ resilience in disaster scenarios, by gathering and processing information from crowd-sensing sources, and informing its users with relevant knowledge about detected disasters, and how to deal with them. This system is composed of two artifacts that interact via a mediator graph-structured knowledge base. Our first artifact is a crowd-sourced disaster-related knowledge extraction system, which uses social media as a means to exploit humans behaving as sensor
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Vaz, Humberto João Alves. "Chatbot for digital marketing and customer support: an artificial intelligence approach." Master's thesis, 2019. http://hdl.handle.net/1822/66927.

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Dissertação de mestrado em Computer Science<br>Human interaction with machines has never been so frequent as nowadays. In order to reduce the redundant workload of a human being that answers repeated and trivial questions regarding customer support on a digital marketing website, this work has the purpose of replacing this tedious job with an informatics tool, a dialogue tool. A dialogue tool like a Chatbot that could handle customer support to a digital marketing website, provides the opportunity of placing human resources on ”non mechanical tasks”. Given that Chatbots exchange messages
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Carvalho, Renato Manuel Santos. "Chatbot de informação sobre o COVID-19." Master's thesis, 2021. http://hdl.handle.net/10316/96040.

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Dissertação de Mestrado em Engenharia Informática apresentada à Faculdade de Ciências e Tecnologia<br>A presente dissertação tem como objetivo o desenvolvimento de um chatbot, em português,que disponibilize informações sobre a COVID-19. Esta tecnologia, que recorre à utilizaçãode inteligência artificial através da interação e interpretação da linguagem natural, será desenvolvidacom o objetivo de auxiliar no combate à doença. Com o aumento da capacidadecomputacional dos dispositivos e, principalmente, da acessibilidade dos mesmos à maioriada população mundial, existe cada vez mais um interesse
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Böger, Tizian. "Implementation and evaluation of a shopping assistance chatbot in an e-commerce case." Master's thesis, 2019. http://hdl.handle.net/10362/68742.

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