Relevant bibliographies by topics / Assurance de la qualité de service

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  2. Dissertations / Theses
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Academic literature on the topic 'Assurance de la qualité de service'

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Published: 10 May 2025

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Journal articles on the topic "Assurance de la qualité de service"

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Teilhaud, S., J. Corre, and G. Farges. "Assurance qualité du service biomédical: implantation et méthodologie." RBM-News 19, no. 1 (January 1997): 54–58. http://dx.doi.org/10.1016/s0222-0776(97)84043-6.

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Bouarab-Dahmani, Farida, and Razika Tahi. "Assurance Qualité des Formations Universitaires." Journal of Quality in Education 4, no. 5 (May 5, 2014): 11. http://dx.doi.org/10.37870/joqie.v4i5.48.

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Jacques Dejean [Dejean 04] affirme que « la qualité d'un service ne peut être appréciée de la mêmefaçon que celle d'un produit ». La qualité est une « aptitude à satisfaire des besoins exprimés ouimplicites » (Norme ISO 8402) des clients. L'assurance qualité consiste à mettre en oeuvre « l'ensemble des actions préétablies etsystématiques nécessaires pour donner la confiance appropriée en ce qu'un produit ou servicesatisfera aux exigences données relatives à la qualité » (Norme ISO 9000). Il s'agit de maà®triserle processus de production, et ce depuis la conception jusqu'à l'aprês-vente (cas de conformitéà la norme ISO 9001, la plus exigeante), dans le but de limiter les sources de non-qualitéet de montrer au client que l'on a tout mis en oeuvre pour limiter au maximum les risques d'insatisfaction.La formation est un bien immatériel dont il n'est pas aisé d'apprécier la qualité. Il estdifficilement objectivable et la « satisfaction » de ses « clients » va contre toute démagogie si on ne veut pas avoir une vision réductrice de la qualité de la formation.La formation est coproduite par les différents acteurs qu'elle concerne [Laurens 99]. Elle ne peut doncêtre entiêrement programmée à l'instar d'un processus industriel classique.La qualité d'une formation ne peut s'obtenir du premier coup, elle se travaille et peut être atteinte au bout d'un processus itératif. Chaque boucle de retour est porteuse d'un certain nombre d'actions correctives ou évolutives pour avoir une qualité supérieure. Ces actions correctives, pour être objectives, doivent provenir d'une évaluation formative impliquant tous les acteurs d'une formation.Nous débuterons notre communication par un tour d'horizon sur l'évaluation des formations à l'université en nous appuyant particuliêrement sur les expériences Européenne et Américaines. Le point suivant présente les grandes lignes d'une démarche assurance qualité de formation pour le cas de l'université Algérienne. Cette démarche s'appuie sur la consolidation des évaluations formatives respectives des différents enseignementsde la formation. Quelques indicateurs d'une grille d'évaluation critériée sont proposés dans le quatriême point avec un exemple pour concrétiser nos propositions.
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Dupont, T. M. "Assurance-qualité du service biomédical: application à un hôpital d'outre-mer." RBM-News 21, no. 4 (July 1999): 93–97. http://dx.doi.org/10.1016/s0222-0776(99)80051-0.

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Map, Jurnalmap, and Eskalinda ÔÇÄ. "KUALITAS PELAYANAN KESEHATAN DI PUSKESMAS ENOK TEMBILAHAN KABUPATEN INDRAGIRI HILIR." MAP (Jurnal Manajemen dan Administrasi Publik) 4, no. 1 (April 20, 2021): 28–40. http://dx.doi.org/10.37504/map.v4i1.303.

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This study aims to describe the quality of health services in Enok Tembilahan Health Center. This research is a type of quantitative descriptive research, with dimensions of service quality according to Parasuraman, Zeithaml and Berry consisting of Tangibles (direct evidence), Reliability, Responsiveness (responsiveness), Assurance (assurance) and Empathy. The results of studies that have been conducted on service quality at Enok Tembilahan Health Center in health services, from the five dimensions namely Tangibles (direct evidence), Reliability, Responsiveness, Assurance and Empathy, the quality of service is good. Keywords: service quality, reliability, responsiveness, assurance, empathy
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Karapetrovic, Stanislav, and Walter Willborn. "Quality assurance in investment services." Managing Service Quality: An International Journal 9, no. 4 (August 1, 1999): 222–30. http://dx.doi.org/10.1108/09604529910273030.

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Quality assurance is the process of providing confidence that the stated or implied requirements for quality are met. In financial investment services, “quality” is defined as the perception of the investor about achieving satisfactory returns under acceptable and generally accepted risks within a planned time. Investor’s confidence in achieving quality stems from the quality assurance efforts and processes of the investment service provider. In this paper, different types of investment services, from a simple provision of investment information, to a full‐service portfolio management are discussed. Principles of quality assurance in investment services are provided. A realistic portfolio management case indicates that a modern quality management system (ISO 9000) can enhance quality assurance and thus the quality of investment services.
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Tuan, Nguyen Anh, and Nguyen Thi Vien Ly. "Factors affecting customers' satisfaction on service quality – the case of Duong Vy service trading limited company." Science & Technology Development Journal - Economics - Law and Management 4, no. 3 (July 7, 2020): First. http://dx.doi.org/10.32508/stdjelm.v4i3.649.

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This study analyzes the factors affecting customer satisfaction about the service quality of businesses operating in the field of logistics, using the case study conducted at Duong Vy company. From the SERVQUAL model of Parasuraman, this study develops a model to measure the satisfaction of logistics service quality which consists of five factors, including (1) reliability, (2) responsiveness, (3) assurance, (4) empathy, and (5) tangibles. The study used quantitative methods (linear regression) to analyze data sets collected from 256 customers of Duong Vy to test the research hypotheses. The results show that responsiveness, assurances, and empathy have a positive impact on customer satisfaction. This comes from the characteristics of logistics industries that require assurance and accurate responsiveness. Therefore, the study offers some solutions for Duong Vy as well as the logistics industry to improve the quality of logistics services, such as (1) invest to improve the assessment of tangible value and customer trust; and (2) promote assurance, responsiveness, and empathy to increase customer satisfaction and enhance business efficiency.
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Affiani, Musfarita. "Pengaruh Kualitas Pelayanan pada Kepuasan Peserta Pelatihan Dasar CPNS Kabupaten Tebo Provinsi Jambi." Eksis: Jurnal Ilmiah Ekonomi dan Bisnis 11, no. 1 (July 7, 2020): 45. http://dx.doi.org/10.33087/eksis.v11i1.193.

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Service quality including reliability, responsiveness, assurance, empathy and tangibility had a positive and significant effect on the satisfaction of training participants for candidates for civil servants. Efforts to improve service quality can be improved through service provision by referring to the dimensions of reliability, responsiveness, assurance, empathy and tangible, where assurance and empathy can be used as efforts to improve the quality of services that are more optimal. Finance Keywords: Quality Services, Training Participants Satisfaction.
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Records, Harold A., and Michael F. Glennie. "Service Management and Quality Assurance..." Cornell Hotel and Restaurant Administration Quarterly 32, no. 1 (May 1991): 26–35. http://dx.doi.org/10.1177/001088049103200111.

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Records, H. "Service management and quality assurance…" Cornell Hotel and Restaurant Administration Quarterly 32, no. 1 (May 1991): 26–35. http://dx.doi.org/10.1016/0010-8804(91)90013-h.

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Rochmansjah, Heru, and Karno Karno. "The Digitalization of Public Service Assurance." MIMBAR : Jurnal Sosial dan Pembangunan 36, no. 1 (June 27, 2020): 43–52. http://dx.doi.org/10.29313/mimbar.v36i1.5073.

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Digitalization of public service assurance is a factor that determines the quality of public service to meet the expectations and desires of the citizens. Public service assurance needs to be supported by digital-based information systems. This research applies a mixed-method approach, started by a quantitative approach and continues with a qualitative approach. This study has 273 respondents and 17 informants. The quantitative research data analysis uses SEM analysis, qualitative data analysis uses QDA analysis, and score distribution analysis uses SPSS. The result of this research is the conceptualization of information systems including dimensions of human resources, information technology, and information relations. The concept of causality relationship between information systems and the quality of health services indicated by the loading factor value of 0.51, which can be stated that the relationship is significant and produces a new concept of digital-based Public Service assurance. This research concludes there is a positive and significant influence between information systems and the quality of public services. Furthermore, the new concept can be synthesized into a study of public services in scientific work.
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Dissertations / Theses on the topic "Assurance de la qualité de service"

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Azgin, Aytac. "Service quality assurance for the IPTV networks." Diss., Georgia Institute of Technology, 2013. http://hdl.handle.net/1853/48961.

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The objective of the proposed research is to design and evaluate end-to-end solutions to support the Quality of Experience (QoE) for the Internet Protocol Television (IPTV) service. IPTV is a system that integrates voice, video, and data delivery into a single Internet Protocol (IP) framework to enable interactive broadcasting services at the subscribers. It promises significant advantages for both service providers and subscribers. For instance, unlike conventional broadcasting systems, IPTV broadcasts will not be restricted by the limited number of channels in the broadcast/radio spectrum. Furthermore, IPTV will provide its subscribers with the opportunity to access and interact with a wide variety of high-quality on-demand video content over the Internet. However, these advantages come at the expense of stricter quality of service (QoS) requirements than traditional Internet applications. Since IPTV is considered as a real-time broadcast service over the Internet, the success of the IPTV service depends on the QoE perceived by the end-users. The characteristics of the video traffic as well as the high-quality requirements of the IPTV broadcast impose strict requirements on transmission delay. IPTV framework has to provide mechanisms to satisfy the stringent delay, jitter, and packet loss requirements of the IPTV service over lossy transmission channels with varying characteristics. The proposed research focuses on error recovery and channel change latency problems in IPTV networks. Our specific aim is to develop a content delivery framework that integrates content features, IPTV application requirements, and network characteristics in such a way that the network resource utilization can be optimized for the given constraints on the user perceived service quality. To achieve the desired QoE levels, the proposed research focuses on the design of resource optimal server-based and peer-assisted delivery techniques. First, by analyzing the tradeoffs on the use of proactive and reactive repair techniques, a solution that optimizes the error recovery overhead is proposed. Further analysis on the proposed solution is performed by also focusing on the use of multicast error recovery techniques. By investigating the tradeoffs on the use of network-assisted and client-based channel change solutions, distributed content delivery frameworks are proposed to optimize the error recovery performance. Next, bandwidth and latency tradeoffs associated with the use of concurrent delivery streams to support the IPTV channel change are analyzed, and the results are used to develop a resource-optimal channel change framework that greatly improves the latency performance in the network. For both problems studied in this research, scalability concerns for the IPTV service are addressed by properly integrating peer-based delivery techniques into server-based solutions.
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Himicheva, A., and S. Zenkina. "Quality assurance of logistic service of vehicle station dealers." Thesis, Київський національний університет технологій та дизайну, 2019. https://er.knutd.edu.ua/handle/123456789/14644.

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Bigot, Claire. "Mise en place d'un système d'assurance qualité ; application au circuit des dispositifs médicaux dans un service hospitalier d'odontologie." Bordeaux 2, 2000. http://www.theses.fr/2000BOR2P016.

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Awad, Hiba. "Quality of service assurance before deployment of fog systems with model-based engineering and DevOps." Electronic Thesis or Diss., Ecole nationale supérieure Mines-Télécom Atlantique Bretagne Pays de la Loire, 2025. http://www.theses.fr/2025IMTA0468.

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Le Fog Computing décentralise le Cloud en rapprochant les services de calcul, de stockage et de réseau de la périphérie du réseau. Cette approche réduit la latence, l’utilisation de la bande passante et améliore le traitement en temps réel. Cependant, la complexité et l’hétérogénéité des systèmes Fog rendent leur gestion difficile et coûteuse. Identifier les erreurs en phase d’exécution nécessite souvent de revenir aux étapes de conception, ce qui entraîne des coûts élevés en temps et en ressources. La vérification pré-déploiement est donc essentielle pour garantir fiabilité et efficacité. Les systèmes Fog, utilisés dans des domaines variés (santé, automobile, villes intelligentes), ajoutent de la complexité aux processus de vérification et de déploiement. Pour y répondre, nous proposons une approche générique et personnalisable basée sur un processus de vérification en deux étapes, combinant les phases de conception et de pré-déploiement, tout en automatisant les activités de vérification et de déploiement. Notre solution repose sur un langage de modélisation Fog adaptable, la vérification des propriétés non fonctionnelles à la conception (sécurité, énergie), et la génération de configurations de déploiement indépendantes des outils. La vérification pré-déploiement associe outils de déploiement et solutions QoS pour garantir la conformité aux critères définis avant le déploiement final. Validée par trois cas d’usage (campus intelligent, parking intelligent, hôpital intelligent), cette approche réduit les coûts, simplifie la gestion des systèmes Fog et garantit leur QoS. En intégrant des pratiques DevOps, elle répond aux exigences des environnements industriels et académiques modernes
Fog Computing decentralizes the Cloud by bringing computation, storage, and network services closer to the edge. This reduces latency and bandwidth usage while improving real-time processing. However, the complexity and heterogeneity of Fog systems, often comprising diverse entities, make lifecycle management challenging and costly. Runtime error handling frequently requires revisiting earlier phases, which is both timeconsuming and expensive. Ensuring reliability through pre-deployment verification is therefore essential. Fog systems are deployed in domains such as healthcare, automotive, and smart cities, further complicating verification and deployment processes. To address these challenges, we propose a generic and customizable approach based on a two-step verification process. This approach focuses on the design-time and pre-deployment phases, automating key verification and deployment activities. Our solution features a customizable Fog modeling language, design-time verification of non-functional properties (e.g., security, energy), preparation of pre-deployment configurations, and integration with industrial DevOps tools and Quality of Service (QoS) solutions. By combining Model-Based Engineering and DevOps practices, our approach ensures QoS, reduces deployment costs, and enhances automation to tackle the complexity of Fog systems. We validated this approach using three literature-based use cases—smart campus, smart parking, and smart hospital. Results demonstrate its effectiveness in QoS verification, deployment automation, and reducing complexity and costs, highlighting its relevance to state-of-the-art engineering and DevOps practices
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Izaret, Jean-Manuel. "Qualité perçue, qualité mesurée dans les réseaux de distribution de services : construction d'une méthode d'arbitrage entre action et communication." Châtenay-Malabry, Ecole centrale de Paris, 1997. http://www.theses.fr/1997ECAP0569.

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Ce travail s'intéresse à la différence qui peut exister entre deux définitions de la qualité : la qualité perçue par les consommateurs par essence subjective et la qualité mesurée par une entreprise qui vise à l'objectivité. La perception des clients est influencée la qualité mesurée mais peut l'être également par des actions de communication de l'entreprise. L'objectif est donc de construire une méthode permettant de déterminer quand une communication peut avoir plus d'effet sur la qualité perçue qu'une action visant à modifier une mesure de la qualité. Cette détermination est d'autant plus pertinente qu'elle peut s'appliquer aux attributs et non seulement à la qualité globale de l'offre. Les notions utilisées dans le cas des produits, comme l'accessibilité des attributs apparaissent difficilement applicables dans le cas des services qui sont essentiellement intangibles. La notion d'ambiguïté est proposée pour expliquer l'effet de la communication. Elle est opérationnalisée dans le cas des réseaux de distribution des services à travers les notions de distinctive et de perceptibilité qui sont construite à partir d'une analyse fonctionnelle de la qualité perçue sur les différents sites du réseau. Une analyse expérimentale sur un réseau de stations-services permet de démontrer la liaison entre ambiguïté et effet publicitaire. Des analyses expérimentales complémentaires sur un réseau de cliniques et sur un réseau de garages automobiles permettent de démontrer que l'ambiguïté apporte entre 70 et 80% d'information supplémentaire par rapport aux analyses classiques de la qualité perçue. La mise en perspective managériale de ces résultats permet de construire des outils opérationnels d'arbitrage entre communication par les enseignes et action au niveau des sites. Les implications au niveau des normes diffusées par les enseignes sont également proposées.
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Schnabel, Elaine Barbetta. "Quality in service and industry." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1994. http://www.kutztown.edu/library/services/remote_access.asp.

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Bourawy, Ashraf Ali. "Scheduling in IEEE 802.11e networks with quality of service assurance." Thesis, Kingston, Ont. : [s.n.], 2008. http://hdl.handle.net/1974/1379.

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Plogin, Jérôme. "Démarche qualité en hygiène dans un service de médecine nucléaire." Bordeaux 2, 1998. http://www.theses.fr/1998BOR2P080.

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Appelquist, Patrik, Jesper Johansson, and Mathilda Törnlöf. "Shareadox : -The paradox of service quality assurance in Sharing Economy businesses." Thesis, Linnéuniversitetet, Institutionen för organisation och entreprenörskap (OE), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-45125.

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The purpose of the Sharing Economy is to exploit unused resources between people, as an alternative to buying new and owning themselves (Gansky, 2010). Gansky (2010) argues that a major reason why the Sharing Economy has grown in recent times is, besides from the recession and people’s increased environmental awareness, the urbanization which has made people move closer to each other and in to the big cities. This in addition to an increased use of GPS technology in smartphones enables people to be constantly connected to an ever-changing network. People now share and exchange services and products from each other. Sharing Economy businesses (SE businesses) enables this by facilitating the meeting and transaction, while at the same time capitalizing on it. What most established theories within the subject have in common is that they primarly describes what the Sharing Economy phenomenon is, but not how the SE businesses are working or could work with the business economics aspects such as quality assurance. Many SE businesses are building their brands as service companies and are therefore marketing themselfs as such. This despite the fact that these companies merely are enabling, and capitalizing on, individuals to connect. Hence, the SE businesses no longer own either the human or physical resources in the same way as traditional businesses would. Even so, these individuals are the public face of the companies. In order to continue to capitalize on the phenomenon it should be in the interest of the SE businesses to somehow work towards ensuring the quality of their services, but what happens when the resources are no longer owned by the company? The purpose of this study is to increase understanding of how SE businesses work with quality assurance of its services. There are in current time not many empirical studies on how SE businesses work with quality assurance from a business perspective. Therefore, this study intends to generate a theory based in reality. The researchers have used the grounded theory methodology. The companies that have been object of study are AirBnB, Lyft, Flexidrive and WorkaroundTown. One finding from the study is that the objects of study, the SE businesses, are working consciously on quality assuring their services through recruitment, training and feedback to their providers (the ones performing the services). Despite the fact that these companies only intend to work as an intermediary between users who want to share resources, the study has shown that the companies are focusing much on what could be compared to Human Resource Management.   Furthermore, the SE businesses are using tools that in different ways result in quality assurance. Standardized systems for reservations, payments and similar reduces the risk of errors. Systems for grading fulfill a purpose of incentives as well as a means of control for quality assurance. The building of a community contributes to the creation an artificial corporate culture where common values and quality assumptions are being established. New providers are being recruited, trained and shaped in a user community where quality and standards are already deeply rooted.   Finally, the study has shown that various tools are of various importances in the quality assurance work depending on the development on the SE business in question. As the service transactions between users are becoming more and more self-propelled, the company’s resources can shift from managing the main process towards managing supporting processes such as reactive processes, marketing and community building.
Sharing Economy, eller delningsekonomi som det översatts till på svenska, syftar till att utnyttja outnyttjade resurser människor emellan som ett alternativ till att köpa nytt och äga själv (Ganska, 2010). En stor anledning till varför Sharing Economy har växt sig stort under den senaste tiden menar Gansky (2010) är, förutom lågkonjunkturen och människors ökade miljömedvetenhet, den urbanisering som sker över världen där människor flyttar närmare varandra till de stora städerna. Detta tillsammans med en ökad användning av GPS-teknologi i mobiltelefoner gör det möjligt att i realtid vara uppkopplad mot ett ständigt föränderligt nätverk. Nu byter och lånar människor tjänster och produkter mellan varandra, med hjälp av Sharing Economy-företag (SE-företag) som faciliterar mötet och transaktionen och kapitaliserar på detta. Vad de flesta etablerade teorier i ämnet har gemensamt är att de mestadels beskriver vad fenomenet är och vilka aktörerna är som jobbar med det men inte hur SE-företagen arbetar eller kan arbeta praktiskt med företagsekonomiska områden som exempelvis kvalitetssäkring. Många SE-företag bygger sina varumärken som tjänsteföretag och marknadsför sig som tjänsteföretag trots att företaget egentligen bara möjliggör för, och kapitaliserar på, att privatpersoner kopplas samman. SE- företagen äger således inte längre de mänskliga eller de fysiska resurserna på samma sätt som traditionella företag gör. Trots det fungerar dessa privatpersoner som företagets ansikte utåt. För att kunna fortsätta kapitalisera på fenomenet torde SE-företagen på något sätt arbeta med att kvalitetssäkra sina tjänster, men hur går det till när resurserna inte längre ägs av företaget? Syftet med denna studie är att öka förståelsen för hur Sharing Economy-företag arbetar med kvalitetssäkring av sina tjänster. Då det i dagsläget inte finns många empiriska studier om hur SE-företag arbetar med kvalitetssäkring ur ett företagsekonomiskt perspektiv syftar studien till att med utgångspunkt i verkligheten generera teori. Forskarna har använt sig av grundad teori som metodik. De företag som studerats i denna studie är AirBnB, Lyft, Flexidrive och WorkaroundTown. Studien har visat att de undersökta Sharing Economy-företagen aktivt arbetar med kvalitetssäkring av sina tjänster genom såväl rekrytering, utbildning och återkoppling till sina providers (den som utför tjänsten). Trots det faktum att dessa företag i grund och botten endast ämnar fungera som en förmedlare mellan användare som vill dela resurser, så visar detta att de har ett stort fokus på vad som kan liknas vid Human Resource Management.   Vidare använder företagen olika verktyg i sitt arbete som på olika sätt leder till kvalitetssäkring. Standardiserade system för bokning, betalning och likande minimerar risken för att fel uppstår. Betygssystem fungerar som ett incitament såväl som ett kontrollmedel för kvalitetssäkring. Byggandet av ett community bidrar till att en artificiell företagskultur skapas där gemensamma värderingar och kvalitetsantaganden etableras hos företagens providers. Nya providers rekryteras in, utbildas och formas således i ett användarcommunity där kvalitet och standarder redan ska finnas djupt rotade.   Slutligen har studien visat att olika verktyg är olika viktiga och tar olika stor plats i kvalitetssäkringsarbetet beroende på i vilken fas Sharing Economy-företaget befinner. I takt med att tjänstetransaktionerna privatpersonerna emellan blir allt mer självgående skiftas fokus för företaget egna resurser från huvudprocessen till stödprocesser så som reaktiva processer, marknadsföring och community-byggande.
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Brubaker, Thomas F. "Perceptions of assurance service services performed by certified public accountants: Accounting education assessment applications." Thesis, University of North Texas, 2001. https://digital.library.unt.edu/ark:/67531/metadc2912/.

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The overall purpose of this study was to examine how Certified Public Accountants (CPAs) perceive the potential use of assurance services to assess quality in accounting education programs. Survey questionnaires were mailed to a random sample of 250 CPAs in the north central Texas area. The questionnaire was designed to obtain demographic information and information relating to the respondents' perceptions of quality assessment of accounting education programs. An analysis of the results of this study suggest the following: CPAs consider (1) certain established criteria, such as SAT scores and faculty-to-student ratios, as effective measures for assessing quality attributes in accounting education programs and (2) traditional measures currently used for quality assessment in accounting education programs as only moderately effective by CPAs. CPAs are apparently seeking increased involvement with accounting education quality assessment and formulation of educational standards. They view the potential application of assurance services to accounting education quality as a way to offer a wider range of services to the public. CPAs perceive assurance services as a type of quality assessment that can be used to complement, but not replace, some of the more effective traditional methods, and as a way of enhancing the quality assessment process for accounting education.
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Books on the topic "Assurance de la qualité de service"

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Beaupre, Daniel. La qualité dans les entreprises de service. Québec, Qué: Presses Inter Universitaires, 1995.

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Baruche, Jean-Pierre. La qualité du service dans l'entreprise: Satisfaction et rentabilité. Paris: Éditions d'Organisation, 1992.

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Taylor, Lynda King. Quality: Total customer service. London: CenturyBusiness, 1993.

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DiPrimio, Anthony. Quality assurance in service organizations. Radnor, Pa: Chilton Book Co., 1987.

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Paquin, Benoît. La gestion de la qualité dans les entreprises de services : une bibliographie sélective =: Quality management in the services industry : a selective bibliography. Montréal, Qué: Direction de la recherche, École des H.E.C, 1992.

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Agathocleous, Andréas. Qualité: Changement d'organisation et performance. Montrouge: Éditions de l'ANACT, 1996.

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Huberac, Jean-Pierre. Guide des méthodes de la qualité: Choisir et mettre en oeuvre une démarche qualité qui vous convienne dans l'industrie ou les services. 2nd ed. Paris: Maxima Laurent du Mesnil, Éditeur, 2001.

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United Hospitals of St. Paul. Department of Nutrition Services. Quality assurance: Documented quality assurance monitoring in your food service operation. 3rd ed. St. Paul: United Hospitals of St.Paul, 1985.

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Southampton and South West Hampshire Health Authority. Quality assurance: The service to outpatients. Southampton: Southampton and South West Hampshire Health Authority, 1990.

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Association, Canadian Standards. Quality management and quality system elements.: Gestion de la qualité et éléments de système qualité. Partie 2, Lignes directrices pour les services. Rexdale, Ont: Canadian Standards Association, 1994.

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Book chapters on the topic "Assurance de la qualité de service"

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Fox, Michael J. "Quality in service industries." In Quality Assurance Management, 290–97. Boston, MA: Springer US, 1993. http://dx.doi.org/10.1007/978-1-4899-7140-1_22.

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Metzger, Andreas, Salima Benbernou, Manuel Carro, Maha Driss, Gabor Kecskemeti, Raman Kazhamiakin, Kyriakos Krytikos, et al. "Analytical Quality Assurance." In Service Research Challenges and Solutions for the Future Internet, 209–70. Berlin, Heidelberg: Springer Berlin Heidelberg, 2010. http://dx.doi.org/10.1007/978-3-642-17599-2_7.

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Falcarin, Paolo. "Service Composition Quality Evaluation in SPICE Platform." In High Assurance Services Computing, 89–102. Boston, MA: Springer US, 2009. http://dx.doi.org/10.1007/978-0-387-87658-0_5.

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Petcu, Dana. "Service Quality Assurance in Multi-clouds." In Economics of Grids, Clouds, Systems, and Services, 81–97. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-43177-2_6.

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Ivanović, Dragan, Manuel Carro, and Manuel V. Hermenegildo. "A Constraint-Based Approach to Quality Assurance in Service Choreographies." In Service-Oriented Computing, 252–67. Berlin, Heidelberg: Springer Berlin Heidelberg, 2012. http://dx.doi.org/10.1007/978-3-642-34321-6_17.

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Sinnott, R., T. Gringel, M. Tschichholz, and W. Vortisch. "Supporting Service Quality Assurance via Trouble Management." In Managing QoS in Multimedia Networks and Services, 193–206. Boston, MA: Springer US, 2000. http://dx.doi.org/10.1007/978-0-387-35532-0_14.

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Mohamed, Noshin. "Practice learning and reviewing service (quality assurance)." In The Anti-Racist Social Worker in Practice, 121–28. London: Routledge, 2025. https://doi.org/10.4324/9781041057413-15.

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Filgueiras, Lucia, Plinio Aquino, Vera Tokairim, Carlos Torres, and Iara Barbarian. "Usability Evaluation as Quality Assurance of E-Government Services." In Building the E-Service Society, 77–87. Boston, MA: Springer US, 2004. http://dx.doi.org/10.1007/1-4020-8155-3_5.

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Krejcik, J. "Quality Assurance in Model Based Water Management." In Urban Water Management: Science Technology and Service Delivery, 85–94. Dordrecht: Springer Netherlands, 2003. http://dx.doi.org/10.1007/978-94-010-0057-4_9.

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Liao, Xiaofei, Fengjiang Guo, and Hai Jin. "Service Quality Assurance Mechanisms for P2P SIP VoIP." In Lecture Notes in Computer Science, 86–98. Berlin, Heidelberg: Springer Berlin Heidelberg, 2011. http://dx.doi.org/10.1007/978-3-642-24403-2_7.

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Conference papers on the topic "Assurance de la qualité de service"

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Wang, Qixing, Meihui Hua, Tianjiao Chen, Guangyi Liu, Juan Deng, and Na Li. "Quality of AI Service Assurance in 6G Native Artificial Intelligence Networks." In 2024 IEEE International Conference on Sensing, Diagnostics, Prognostics, and Control (SDPC), 70–75. IEEE, 2024. http://dx.doi.org/10.1109/sdpc62810.2024.10707758.

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Li, Chen, Yong Fang, Xiaohong Peng, and Linlong Guo. "Wireless Local Area Network Service Quality Assurance Protocol Based on Cross-Cell Target Wake-up Time." In 2024 13th International Conference on Communications, Circuits and Systems (ICCCAS), 345–50. IEEE, 2024. http://dx.doi.org/10.1109/icccas62034.2024.10652845.

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Sahbafard, Arash, Fjolla Ademaj-Berisha, Davide Dardari, Andreas Springer, Martin Voigt Vejling, and Hans-Peter Bernhard. "Analyzing Multi-Hop WSN Connectivity using Poisson Point Processes: A Layered Model for Quality of Service Assurance." In 2024 IEEE 35th International Symposium on Personal, Indoor and Mobile Radio Communications (PIMRC), 1–6. IEEE, 2024. https://doi.org/10.1109/pimrc59610.2024.10817340.

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Mekhjian, M., D. Richard, and A. Nemzer. "Quality Control and Assurance Program for Duplex Stainless Steels, Field Experience." In CORROSION 1994, 1–15. NACE International, 1994. https://doi.org/10.5006/c1994-94394.

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Abstract Duplex stainless steels have proven to be cost effective alternatives to more highly alloyed materials in chloride environments in which conventional 300 series austenitic stainless steels suffer from stress corrosion cracking. However, improper welding of these alloys can cause significant reduction in their corrosion resistance. Close monitoring of welding during fabrication and tight quality control is necessary to ensure that sound weld metal microstructure is obtained with optimum corrosion resistance. One of FMC's primary applications for duplex stainless steels has been in large scrubbers units in chemical processing plants. In the fabrication of these scrubbers, training of the fabricators and welders was necessary as a part of the total quality control and assurance program. Corrosion testing was performed on coupons removed from each welding procedure qualification test plate and from run-off tabs removed from production welds. The corrosion tests were performed in ferric chloride. Although ferric chloride is not a realistic service environment for these alloys, it has been widely used for screening purposes and successfully indicates the presence of undesirable microstructures. Two deposited weld microstructures were identified as being most susceptible to pitting in the samples examined. These were areas with high ferrite containing precipitates and reheated areas of multiple pass welds with a high secondary austenite content. Field experience showed that relying only on monitoring and controlling the welding heat input, preheat and interpass temperatures, may not be sufficient for ensuring the corrosion resistance of the finished weldment and additional corrosion testing should be done. The materials tested were weldments of alloy 2205 (UNS S31803) and alloy 255 (UNS S32550).
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Tordonato, David, Allen Skaja, and Atousa Plaseied. "Adhesion Testing, How Much Is Sufficient?" In SSPC 2018, 1–32. SSPC, 2018. https://doi.org/10.5006/s2018-00076.

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Abstract Pull-off adhesion testing of coatings is commonly used for product testing and qualification as well as quality control / quality assurance. However, initial adhesion values do not necessarily correlate with service life of coatings or their corrosion protection performance. Adhesion of several product chemistries to steel is examined in this study before and after immersion exposure. Results are presented within the context of laboratory corrosion testing in an effort to investigate the significance of adhesion testing in modern lining systems.
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Smallwood, R. E. "Fastener Problems in the Process Industry." In CORROSION 1991, 1–16. NACE International, 1991. https://doi.org/10.5006/c1991-91161.

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Abstract Process industries fastener failures are costly and have resulted in safety and environmental incidents. Most fastener problems are the result of poor material selection or misuse, but recently a large percentage of fasteners currently availble in the market are substandard. Instructing mechanics and engineers on fastener selection and use has eliminated many fastener failures. A quality assurance program for incoming fasteners has greatly reduced the number of substandard fasteners placed in service.
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Kennedy, Sara. "The Changing Role of the Third Party Coating Inspector." In SSPC 2000, 1–3. SSPC, 2000. https://doi.org/10.5006/s2000-00027.

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The profession of coating inspection has gone through many changes in the last ten to fifteen years. There was a time when every industrial coating project required, or if not required needed, the addition of a full time third party coating inspector on the project team. This service on a full time basis was mainly due to the fact that Owners/Operators and even application contractors were not as aware of the criticality of proper quality control and/or quality assurance as they are today.
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Schmitt, Guenter, Ralf Buschmann, Karl-Heinz Foehn, and H. Theunissen. "Bimetallic ECN Sensor for Monitoring Inhibitor Efficiency in Waterbased Hydraulic Fluids." In CORROSION 2005, 1–9. NACE International, 2005. https://doi.org/10.5006/c2005-05382.

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Abstract The "Coulombs Counting“ method, a new versatile electrochemical noise (ECN) data evaluation method, has been successfully applied to evaluate the efficiency of corrosion inhibitor packages in concentrates for water based hydraulic fluids (HFA fluids) for underground mining or tunnel work. It was demonstrated that not only pairs of "identical“ electrodes can be used for ECN systems diagnostics but also bimetallic couples, e.g. steel / bronze. Such electrode systems are currently used for optimization of additive packages and online-monitoring of inhibitor efficiency and quality assurance of HFA fluids under service conditions in underground mining.
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Chiaradia, Marco, and Raffaele Campagnuolo. "Product Assurance and Configuration Management of the European Service Module: ESA Perspective from the Development Phase to the Successful Artemis I Mission and Beyond." In 57th IAA Symposium on Safety, Quality and Knowledge Management in Space Activities, Held at the 75th International Astronautical Congress (IAC 2024), 16–26. Paris, France: International Astronautical Federation (IAF), 2024. https://doi.org/10.52202/078376-0002.

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O’Dea, Vaughn, Cory Brown, and Anthony Dallen. "Pull-Off Adhesion Strength Testing of Lining Systems on Concrete: a Review of the Various Direct Tensile Test Methods Used for Severe Service Exposures." In SSPC 2016 Greencoat, 1–17. SSPC, 2016. https://doi.org/10.5006/s2016-00051.

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Abstract Tensile pull-off adhesion testing is becoming a more frequent specification requirement for in situ quality assurance testing to confirm proper surface preparation and adhesion of high-performance protective linings applied to concrete. It is also becoming a widely used test for forensic analysis of protective linings in existing installations. There have been numerous investigations leading to the development of different devices and test pull-off adhesion methods used to assess bond strengths of mortars and overlay materials. There are fundamental differences between these methods that can dramatically impact tensile strength results. This paper presents the common pull-off adhesion test methods used in the United States as well as the results of experimental research investigating the results using two common tensile strength testers.
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Reports on the topic "Assurance de la qualité de service"

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Ye, Nong. Models of Quality of Service and Quality of Information Assurance Towards Their Dynamic Adaptation. Fort Belvoir, VA: Defense Technical Information Center, March 2011. http://dx.doi.org/10.21236/ada541993.

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Raikow, David, and Kelly Kozar. Quality assurance plan for water quality monitoring in the Pacific Island Network. National Park Service, 2023. http://dx.doi.org/10.36967/2300648.

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In accordance with guidelines set forth by the National Park Service Inventory and Monitoring Division, a quality-assurance plan has been created for use by the Pacific Island Network in the implementation of water quality monitoring protocols, including the marine water quality protocol (Raikow et al. 2023) and future water quality protocols that will address streams and standing waters. This quality-assurance plan documents the standards, policies, and procedures used by the Pacific Island Network for activities specifically related to the collection, processing, storage, analysis, and publication of monitoring data. The policies and procedures documented in this quality assurance plan complement quality assurance efforts for other components of the overall protocol workflow, including initial creation of the protocol as described in the protocol narrative and quality assurance plans for other monitoring activities conducted by the Pacific Island Network.
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Raikow, David, and Kelly Kozar. Quality assurance plan for water quality monitoring in the Pacific Island Network. National Park Service, 2023. http://dx.doi.org/10.36967/2300662.

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In accordance with guidelines set forth by the National Park Service Inventory and Monitoring Division, a quality-assurance plan has been created for use by the Pacific Island Network in the implementation of water quality monitoring protocols, including the marine water quality protocol (Raikow et al. 2023) and future water quality protocols that will address streams and standing waters. This quality-assurance plan documents the standards, policies, and procedures used by the Pacific Island Network for activities specifically related to the collection, processing, storage, analysis, and publication of monitoring data. The policies and procedures documented in this quality assurance plan complement quality assurance efforts for other components of the overall protocol workflow, including initial creation of the protocol as described in the protocol narrative and quality assurance plans for other monitoring activities conducted by the Pacific Island Network.
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López Boo, Florencia, Jane Leer, and Akito Kamei. Community Monitoring Improves Public Service Provision at Scale: Experimental Evidence from a Child Development Program in Nicaragua. Inter-American Development Bank, November 2020. http://dx.doi.org/10.18235/0002869.

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Expanding small-scale interventions without lowering quality and attenuating impact is a critical policy challenge. Community monitoring overs a low-cost quality assurance mechanism by making service providers account-able to local citizens, rather than distant administrators. This paper provides experimental evidence from a home visit parenting program implemented at scale by the Nicaraguan government, with two types of monitoring: (a) institutional monitoring; and (b) community monitoring. We find d a positive intent-to-treat effect on child development, but only among groups randomly assigned to community monitoring. Our findings show promise for the use of community monitoring to ensure quality in large-scale government-run social programs.
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Amend, Bill. L52311 Vintage Girth Weld Defect Assessment. Chantilly, Virginia: Pipeline Research Council International, Inc. (PRCI), March 2010. http://dx.doi.org/10.55274/r0010018.

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A review was performed of the currently known in-service performance, integrity concerns, and methods of assessing the integrity of vintage pipelines containing girth welds made by the shielded metal arc welding process. The scope of work included both a literature review and surveys of pipeline operators and subject matter experts. The literature review focused on several areas influencing girth weld integrity, including the evolution of pipeline construction and welding practices, welding consumables, weld inspection, testing, and quality assurance, typical attributes of vintage girth welds including mechanical properties and flaw characteristics, the performance of girth welds in service (i.e., their history of performance and rate of failure), and finally, methods of assessing the integrity of vintage girth welds.
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Sinsay-Villanueva, Leih Maruss, Glenda Darlene Garcia, Valerie Lim, Ivan Harris Tanyag, Jenard Berroya, Aniceto Jr Orbeta, and John Paolo Rivera. Quality Education Starting with Teacher Education. Philippine Institute for Development Studies, April 2025. https://doi.org/10.62986/dp2025.04.

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Teacher education and development in the Philippines face serious challenges, including underperforming teacher education institutions (TEIs), inadequate and often misguided professional development systems, and an unclear career progression track. A particular concern is the persistently low average passing rates in the Licensure Examination for Teachers (LET), indicating that underperforming TEIs dominate teacher production, crowding out graduates from better-performing TEIs. This study investigates the pre-service aspect of teacher quality, aiming to determine the indicators of quality in teacher education. Guided by the Teacher Development Pathway Model and Total Quality Management (TQM) principles, the study identifies quality indicators in teacher education, reviews whether these indicators are captured in the existing quality assessment/assurance (QA) systems and processes, and pinpoints gaps and challenges encountered by QA bodies and TEIs related to QA. Achieving these objectives involved conducting desk reviews and facilitating key informant interviews and focus group discussions with representatives of teacher education institutions, government agencies, and accrediting bodies. Several research themes emerged, highlighting a lack of incentives for teacher education and a misalignment of frameworks and standards. Input Quality Indicators found in pre-service teacher education include QA Standards and Systems, Faculty Qualifications, Learning Resources and Facilities, Research Programs, and Curriculum and Instruction. Incentivizing teacher education, boosting teachers’ professional morale, and reviewing quality monitoring policies are among the report's recommendations.
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Hyatt, J. E. Hanford analytical services quality assurance requirements documents. Office of Scientific and Technical Information (OSTI), September 1997. http://dx.doi.org/10.2172/353246.

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Hyatt, J. E. Hanford analytical services quality assurance requirements document (HASQARD). Office of Scientific and Technical Information (OSTI), September 1996. http://dx.doi.org/10.2172/16779.

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Taylor, L. H. Assessment report for Hanford analytical services quality assurance plan. Office of Scientific and Technical Information (OSTI), November 1994. http://dx.doi.org/10.2172/10104878.

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Chiba, M., A. Clemm, S. Medley, J. Salowey, S. Thombare, and E. Yedavalli. Cisco Service-Level Assurance Protocol. RFC Editor, January 2013. http://dx.doi.org/10.17487/rfc6812.

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