Books on the topic 'Assurance de la qualité de service'

Beaupre, Daniel. La qualité dans les entreprises de service. Québec, Qué: Presses Inter Universitaires, 1995.

Baruche, Jean-Pierre. La qualité du service dans l'entreprise: Satisfaction et rentabilité. Paris: Éditions d'Organisation, 1992.

Taylor, Lynda King. Quality: Total customer service. London: CenturyBusiness, 1993.

DiPrimio, Anthony. Quality assurance in service organizations. Radnor, Pa: Chilton Book Co., 1987.

Paquin, Benoît. La gestion de la qualité dans les entreprises de services : une bibliographie sélective =: Quality management in the services industry : a selective bibliography. Montréal, Qué: Direction de la recherche, École des H.E.C, 1992.

Agathocleous, Andréas. Qualité: Changement d'organisation et performance. Montrouge: Éditions de l'ANACT, 1996.

Huberac, Jean-Pierre. Guide des méthodes de la qualité: Choisir et mettre en oeuvre une démarche qualité qui vous convienne dans l'industrie ou les services. 2nd ed. Paris: Maxima Laurent du Mesnil, Éditeur, 2001.

United Hospitals of St. Paul. Department of Nutrition Services. Quality assurance: Documented quality assurance monitoring in your food service operation. 3rd ed. St. Paul: United Hospitals of St.Paul, 1985.

Southampton and South West Hampshire Health Authority. Quality assurance: The service to outpatients. Southampton: Southampton and South West Hampshire Health Authority, 1990.

Association, Canadian Standards. Quality management and quality system elements.: Gestion de la qualité et éléments de système qualité. Partie 2, Lignes directrices pour les services. Rexdale, Ont: Canadian Standards Association, 1994.

Hendricks, Leyshon Anna, ed. Quality assurance in hospital nutrition services. Rockville, Md: Aspen Publishers, 1989.

Association, Ontario Dietetic, and Ontario Hospital Association, eds. Nutrition and food service: Quality assurance : getting started. Don Mills, Ont: Ontario Hospital Association, 1986.

Great Britain. Scottish Office Education Department. Regional Psychological Services., ed. Matching service delivery to client needs: Quality assurance in psychological services. [Edinburgh]: Scottish Office Education Department/Regional Psychological Services, 1995.

Standardization, International Organization for. International standard: Quality management and quality system elements. Part 2: guidelines for services = Gestion de la qualité et éléments de système qualité. Partie 2: Lignes directrices pour le services. Genève, Switzerland: ISO, 1991.

Mitonneau, Henri. Réussir l'audit des processus: Un nouveau référentiel pour une nouvelle vision de l'audit. Saint-Denis-La-Plaine: AFNOR, 2003.

Richards, Huw. Quality assurance through observation of service delivery: A workbook. 2nd ed. London: King's Fund College, 1992.

Service, Ghana Health. Ghana Health Service: Quality assurance policy and implementation strategies. [Accra]: Institutional Care Division with support from DANIDA HSSO, 2002.

Gavin, Meisenheimer Claire, ed. Quality assurance: A complete guide to effective programs. Rockville, Md: Aspen Systems Corp., 1985.

Riddle, Dorothy I. Quality assurance in services: An ISO-9000 workbook for small professional service firms. [Ottawa]: Service Industries and Capital Projects, Industry Canada, 1995.

Ruf, Kathleen LaVerne. Quality control, quality assurance: Manual for food and nutrition services. Rockville, Md: Aspen Publishers, 1989.

Richards, Huw. Enquire: Quality assurance through observation of service delivery : a workbook. 2nd ed. London: King's Fund College, 1992.

Association, Ontario Dietetic, and Ontario Hospital Association, eds. Quality assurance: Getting started, a departmental manual : example, nutrition and food service department. Don Mills, Ont: Ontario Hospital Association, 1986.

Wexler, Phillip S. The quest for service quality: Rxs for achieving excellence. Sandy, Utah: Maxcomm Associates, 1993.

W, LaVigna Gary, ed. The Periodic service review: A total quality assurance system for human services and education. Baltimore: P.H. Brookes Pub. Co., 1994.

Bentley, Jerome T. Issues in subsidization with attention to the subsidization of passenger rail service. Ottawa, Ont: Economic Council of Canada, 1985.

Pamela, Dupuis, ed. Unit-based nursing quality assurance: A patient-centered approach. Rockville, Md: Aspen Publishers, 1990.

Walker, Denis. Customer first: A strategy for quality service. Aldershot: Gower, 1994.

Spechler, Jay W. When America does it right: Case studies in service quality. Norcross, Ga: Industrial Engineering and Management Press, 1988.

Spechler, Jay W. When America does it right: Case studies in service quality. Norcross, Ga: Industrial Engineering and Management Press, 1991.

Riddle, Dorothy I. Assurance de la qualité des services: Un guide de travail sur l'ISO 9000 pour les petites entreprises de services professionnels. Ottawa, Ont: Secteur des services et grands projets, Industrie Canada, 1995.

Cassam, Emlyn. Quality assurance for social care agencies: A practical guide. Harlow, Essex: Longman Group, 1992.

United States. Internal Revenue Service, ed. TDQAS: Training Development Quality Assurance System : clients, managers, developers. [Washington, D.C.?]: Dept. of the Treasury, Internal Revenue Service, 1989.

1980-, Amin Samia, Das Jishnu, and Goldstein Markus P. 1970-, eds. Are you being served?: New tools for measuring service delivery. Washington, D.C: The World Bank, 2007.

Ali, Abdul Halim. Ke arah kecermelangan dan kesejahteraan perkhidmatan awam di alaf baru =: Towards an excellent and caring public service for the next millennium : selected speeches of Tan Sri Abdul Halim Ali, Chief Secretary to the Government, Malaysia. Kuala Lumpur, Malaysia: Institut Tadbiran Awam Negara, Jabatan Perkhidmatan Awam, 1999.

Agency, International Atomic Energy, ed. Manual on training, qualification and certification of quality assurance personnel. Vienna: International Atomic Energy Agency, 1986.

Graham, Ian. TQM in service industries: A practitioner's manual. Letchworth: Technical Communications, 1992.

Graham, Ian. TQM in service industries: A practitioner's manual. Cheltenham: StanleyThornes, 1994.

Beaumont, Leland R. ISO 9001, the standard companion: A readable interpretation of the International Standard System for assuring product and service quality. 2nd ed. Middletown, NJ (P.O. Box 21, Middletown 07748): ISO Easy, 1993.

Beaumont, Leland R. ISO 9001, the standard companion: A readable interpretation of the International Standard System for assuring product and service quality. Middletown, NJ (P.O. Box 21, Middletown 07748): ISO Easy, 1992.

United States. Congress. House. Committee on Science, Space, and Technology. Subcommittee on Technology and Competitiveness. Quality improvement in America: Hearing before the Subcommittee on Technology and Competitiveness of the Committee on Science, Space, and Technology, U.S. House of Representatives, One Hundred Second Congress, first session, April 23, 1991. Washington: U.S. G.P.O., 1991.

Beaumont, Leland R. ISO 9001, the standard interpretation: The international standard system for assuring product and service quality. Middletown, NJ: ISO Easy, 1994.

Dr, Singh S. P., G.B. Pant University of Agriculture and Technology. College of Veterinary & Animal Sciences. Dept. of Veterinary Public Health., and Michigan State University. College of Veterinary Medicine., eds. Food safety, quality assurance, and global trade: Concerns and strategies. Lucknow: International Book Distributing Co., 2009.

Russo, C. W. Russ. Interpreting ISO 9000 for services: Solutions from registered organizations. New York, N.Y: Quality Resources, 1998.

Office, General Accounting. Managing IRS: Actions needed to assure quality service in the future : report to the Congress. Washington, D.C: The Office, 1988.

Office, General Accounting. Managing IRS: Actions needed to assure quality service in the future : report to the Congress. Washington, D.C: GAO, 1988.

Directors, Society for Hospital Social Work. Quality and quantity assurance for social workers in health care: A training manual. Chicago, Ill: American Hospital Pub., 1985.

Psychology, British Psychological Society Division of Clinical. Quality issues in clinical psychology: Draft guidelines [from the] Service Development Sub-Committee Working Party on Quality Assurance. London: British Psychological Society, 1989.

Taylor, Lynda King. Quality: Total Customer Service. Penguin Random House, 1992.

Beaney, Alison M. Quality Assurance Of Aseptic Preparation Services. 4th ed. Pharmaceutical Press, 2005.

Rees, David. Quality Assurance in the National Health Service. Sheffield Hallam University Press, 1989.