Dissertations / Theses on the topic 'Automotive Repair'

The repair of automobiles is a critical aspect in vehicle ownership and is potential source of volatile toxic compounds being brought into a home when repairs are conducted in an attached garage. The goal of this study was to assess the impact of the repair of automobiles in an attached garage on the exposure of the home mechanic and degradation of indoor air. Five common automotive tasks were performed in two garages with the garage door either opened 30.5 centimeters (n=5) or closed (n=4). The exposure to the home mechanic, the behavior of contaminants within the garage, and infiltration of contaminants in the home were the determinants of interest. Integrative sampling incorporating charcoal sorbent sampling tubes analyzed by gas chromatography and directs reading photo ionization detectors were used to assess exposure. The tasks with the greatest contributions to the home mechanic’s exposure were found to be brake pad replacement and oil change; these generated 95th percentile concentrations of 51.2 ppm and 12.8 ppm, respectively, with the garage door closed. In contrast, the tasks of refueling and shock replacement had 95th percentile contributions of 0.85 ppm and 2.99 ppm, respectively, in the closed garage. Equations were fitted to the aggregated concentrations during decay to estimate general ventilation (Q/V) in a closed garage. The contaminants within the garage were not found to infiltrate into the home as the average concentrations within the home never exceeded 1 ppm. It was found that automotive repair work in a closed garage may constitute up to 18% of threshold limit value of toluene over a 105 minute exposure at home. Automotive repair inside an attached garage has the potential to make a significant contribution to a mechanic’s daily exposure and should be incorporated into occupational exposure assessments of volatile organic compounds.

Este trabalho é um estudo de caso múltiplo, realizado em concessionárias do setor automotivo, que visa ao levantamento do estado atual da gestão dos estoques de peças de reposição e sua correlação com os modelos existentes na literatura sobre o tema. O estudo englobou sete concessionárias de quatro marcas, apontadas por especialistas das respectivas associações como sendo exemplos de boa gestão neste segmento. Os resultados apontaram que, de fato, no nível gerencial pesquisado existem grandes lacunas entre as teorias acadêmicas e as práticas, em especial quanto ao uso de técnicas de previsão de demanda, à decisão de estocagem dos produtos e às políticas de estocagem adotadas. O principal motivo para explicar estas lacunas é o desconhecimento das técnicas pelos gestores. Este desconhecimento parece estar ligado às deficiências na formação escolar e nos cursos de aperfeiçoamento oferecidos, pelas montadoras e associações, aos gestores destes estoques. Novas pesquisas são sugeridas, ao nível dos proprietários/acionistas das concessionárias, para verificação de outras possíveis explicações sobre os motivos destas lacunas. A pesquisa é concluída com diversas recomendações, tanto aos praticantes como aos acadêmicos, buscando a redução destas lacunas.
This dissertation is a multiple case study, performed in automotive dealers. The objective is to evaluate current spare parts inventory management practices status and their correlations with existing models on academic references. The study included seven dealers (from four different brands) which were recognized as examples of good practices at spare parts management by the dealer association specialists. The results pointed out that, in fact, at the managerial level interviewed, there are large gaps between academic theories and management practice, especially on demand forecasting, stocking decision and stocking policies. The gaps are mainly explained by managers? lack of knowledge on inventory control. This lack of knowledge seems to be caused by school and specialization courses (provided by automakers and dealers associations) deficiencies. New researches are suggested, at the owners/stockholders level, to verify other possible gap reasons. Research is concluded with several recommendations to academics and managers in order to reduce the theory-practice gap.

The growing complexity of machines has led to a concomitant increase in the amount and complexity of the information needed by those charged with servicing them. This, in turn, has led to a need for more robust methods for storing and distributing information and for a workforce more sophisticated in its use of information resources. As a result, the service trades have "professionalized," adopting more rigorous academic standards and developing ongoing certification programs. The current paper deals with the acceptance of advanced electronic information technology by skilled service personnel, specifically, automotive service technicians. The theoretical basis of the study is Davis' technology acceptance model. The purpose of the study is to determine the effects of three external factors on the operation of the model: age, work experience, and education/certification level. The research design is in two parts, beginning with an onsite observation and interviews to establish the environment. During the second part of the research process a survey was administered to a sample of automotive service technicians. Results indicated significant inverse relationships between age and acceptance and between experience and acceptance. A significant positive relationship was shown between education, particularly certification, and acceptance.

To provide a proper amount of quality training for tomorrow's automotive technicians, it will be necessary to provide more time for training or to develop a more efficient means of training. This project uses a HyperCard-based program to provide a starting point in increasing efficiency in instructional delivery and to continue to provide the skills necessary for a student to become a competent automotive technician.

The Master's Thesis is divided into two parts. The first part is represented by theoretical part. Theoretical part is focused on business plan, automotive industry and legal forms of business in the Czech Republic. There are described requirements for the structure of a business plan and also recommendation on the writing a business plan. Practical part is based on the theoretical part and is represented by the business plan of a car repair service specializing in electronics and car security. We can also find competitor analysis, environmental analysis and prediction of output. The SWOT analysis is contained here as well.

Fundação Araucária de Apoio ao Desenvolvimento Científico e Tecnológico do Paraná
Este trabalho tem como objetivo desenvolver uma abordagem para auxiliar as montadoras na obtenção de informações sobre os problemas e falhas que ocorrem nos veículos durante o seu uso pelos motoristas, relacionando os dados obtidos com a leitura da telemetria do veículo, assim como as percepções do motorista sobre uma determinada falha. A exploração de técnicas que auxiliam o diagnóstico automotivo é um problema a ser discutido na engenharia. As técnicas de diagnóstico devem fornecer suporte à grande gama de sistemas que surgirão nos próximos anos. Assim, é possível também utilizar a conectividade que os celulares e veículo dispõem na atualidade, com o intuito de evoluir o produto oferecido e melhorar a experiência do cliente enquanto dirige. A inclusão do cliente no processo de diagnóstico, visa permitir que os projetistas identifiquem pontos que podem ser melhorados no carro, mesmo que não apresentem erro aparente. A opinião do cliente pode ser considerada, uma vez que ele é incluído no processo como um novo “sensor" (o mais inteligente e importante de todos) capaz de reportar suas percepções. Considerando este fato, a motivação deste trabalho se encontra em: (i) Procurar alternativas para aplicar de maneira eficiente a conectividade dos veículos no processo de diagnóstico; (ii)Permitir que as montadoras possam obter informações mais concretas dos veículos que comercializam. O objeto é fornecer um sistema de interface entre o usuário e o carro auxiliando a realização dos diagnósticos preventivos mais completos do que apenas usando a telemetria. Neste projeto busca-se que haja uma interação maior com o motorista, e que a experiência das montadoras possa entrar no processo de diagnóstico. Mesmo que o cliente não tenha tanta intimidade com o funcionamento do veículo, o sistema deve orientar o motorista no processo. A entrada de dados do cliente é realizada por texto ou comando de voz. Para a análise desta entrada de dados do cliente foi realizado um estudo de mineração de dados em bases que a montadora já possuía. Estas bases são entrevistas telefônicas nas quais a montadora pergunta ao cliente problemas percebidos no carro, e então as respostas são transcritas para a base. O estudo de mineração de dados foi realizado para a criação do classificador que é responsável por receber os dados de entrada do cliente e classifica-lo em um determinado problema ligado à multimídia ou relacionado ao motor do veículo. O software contido no celular será responsável por solicitar ao sistema de sensores do veículo as leituras necessárias para que o cliente obtenha as informações que deseja. Foi realizado um experimento no qual analistas de diagnóstico responderam a um questionário que buscava analisar se o sistema proposto realmente influenciava no processo de diagnóstico, fazendo com que a solução dos problemas no veículo seja realizada em menos etapas, se comparado com o processo atual. Os resultados mostraram que a abordagem diminuiu o número de etapas necessárias para a obtenção do diagnóstico correto. Dos três estudos de caso realizados, as etapas necessárias para se chegar ao diagnóstico apropriado diminuiu em uma etapa para o primeiro estudo de caso, diminuiu uma etapa para o segundo estudo de caso, e três etapas a menos para o terceiro estudo de caso. Com estes resultados foi possível demonstrar que a abordagem proposta influiu no processo de diagnóstico aplicado atualmente pelas montadoras e concessionárias analisadas.
The goal of this project is to develop an approach to assist automakers in obtaining information about the problems and failures that occur in the vehicles during their use by drivers, relating the data obtained by reading the telemetry of the vehicle, as well as the perceptions of the driver about a particular failure. The exploration of techniques to optimize automotive diagnosis is a problem to be discussed in Engineering. Diagnostic techniques should support the wide range of systems that will emerge in the coming years. Thus, it is also possible to use the connectivity that mobile phones and vehicles have today, in order to evolve the product offered and improve the customer experience while driving. The customer inclusion in the diagnostic process aims to allow engineers identifies points to be improved in the car, even if they dont present an apparent error. The customer opinion should be considered, since he/she is included in the process as a new "sensor"(the most intelligent and important of all) able to report his/her perceptions. Considering this fact, the motivation of this research is: (i) search for alternatives to efficiently apply vehicle connectivity in the diagnostic process, (ii) enable automakers to obtain more concrete information on the vehicles they sell. The object is provide an interface between the user and the car helping them to perform a more complete preventive diagnoses than only using telemetry. In this project it is sought that there is a greater interaction with the driver, and the experience of the automakers could be included the diagnostic process. Even if the customer isnt so accustomed with the operation of the vehicle, the system must guide the driver by the process. The customer input data is performed by text or voice command. The analysis of this customer input data, a data mining study was performed based on a base that automaker already had. These bases are telephone interviews in which the automaker asks the customer for perceived problems in the car, and then the answers are transcribed to the base. The data mining study was performed to create one classifier which was responsible for receiving the input data from the customer and sorting it into a particular problem related with the multimídia or related to the motor of the vehicle. The software contained in the mobile phone will be responsible asking to the vehicle sensor system for the readings necessary for the customer can to obtain the information he/she wants. An experiment was carried out in which diagnostic analysts answered a questionnaire that sought to analyze whether the proposed system actually influenced the diagnostic process, so the solution of the problems in the vehicle was performed on less steps compared to the current process. The results showed the approach reduced the number of steps required to obtain the correct diagnosis. Of the three case studies performed, the steps required to arrive at appropriate diagnosis decreased in one step to the first case study, one step to the second case study decreased, and three less steps to the third case study . With these results it was possible to demonstrate that the proposed approach influenced the diagnostic process currently applied by the automakers and concessionaires analyzed.

A presente pesquisa teve como objetivo levantar dados básicos para posterior composição de indicadores de sustentabilidade, em postos de combustíveis, funilarias e estabelecimentos de lavagem automotiva no município de São Carlos, tendo em vista a busca de soluções para questões sociais, ambientais e econômicas que garantam sustentabilidade nesses tipos de empresas. Foram feitas visitas com entrevistas e aplicação de questionários em cada estabelecimento, coletados resíduos sólidos industriais em quatro estabelecimentos de cada tipo de empresa e em seguida caracterizados esses resíduos. Para a classificação de resíduos foram feitos ensaios de lixiviação e solubilização. Os produtos mais utilizados nas empresas estudadas foram classificados como classe I-perigosos. Apesar disso, os resíduos coletados foram classificados como não perigosos, classe II A - não inertes, possivelmente devido à dissolução dos produtos perigosos. Com base no tratamento dos dados obtidos determinaram-se alguns indicadores que, por vezes, mostraram-se mais eficientes quando analisados em conjunto com outros. Ao se confrontar Indicadores de Consumo com Indicadores de Produção, por exemplo, pôde-se prever a dimensão de lucros e prejuízos sociais, financeiros e, sobretudo ambientais do empreendimento. Constatou-se a partir da análise de indicadores estudados que nas empresas em questão, existe falta de investimentos em pesquisas e tecnologias que garantam desenvolvimento sustentável das mesmas. Existe também carência de investimentos em capacitação de funcionários que busque melhorias na qualidade, no meio ambiente, sociais e na segurança dos trabalhadores, e assegure assim o desempenho sustentável das empresas em foco.
The aim of this research was to raise basic data for composition of Sustainability Indicators in gas stations, car body repair and painting shops and car wash establishments in São Carlos city, in order to find solutions to social, environmental and economical issues. This would ensure sustainability in these businesses. Visits were made with interviews and questionnaires application in each establishment, industrial solid wastes were collected in four establishments of each type of enterprise and then these wastes were characterized. The wastes classification was made by chemical tests. Most products used in studied enterprises were classified as class l-hazardous products. Nevertheless, the collected wastes were classified as non-hazardous waste, class II A- non inert, possibly due to the dissolution of hazardous products. Some indicators have been developed from processing of obtained data. Sometimes indicators proved more efficient when examined together with others. When Consumption Indicators are worked with Output Indicators, for example, the dimension of profits and losses from social, financial and above all environmental area can be provided to the venture. Indicators showed investment in researches and technologies, as well as in training for improvements in quality, environment, social and workers safety would ensure sustainable development in the enterprises.

碩士
樹德科技大學
資訊管理系碩士班
106
T With the increase of consumers’ self-awareness， customers’ demands for the maintenance industry are also increasing day by day. Many people will say that the improvement of social standards will follow closely. Pay attention to potential value customers， and customer value refers to the customer’s business to the company over a period of time. Potential contribution. With the rapid growth of the social smart mobile device market， the number of mobile internet users and population has increased year by year. The advancement of information technology and the flourishing development of the Internet have brought endless possibilities for life. Instant messaging software has become the main medium for communication. The number of people on the road has been estimated to exceed 18 million， of which more than half of the general public use the instant messaging software. 　　LINE brings new ways of communication to the world， enabling you to enjoy free messaging， voice calls， and video calling capabilities wherever you are. What is more important is to make customers satisfied with the quality of service provided by the auto repair factory and attract more customers to visit again to create greater profits.

碩士
國立高雄大學
高階經營管理碩士在職專班(EMBA)
103
The automotive repair and maintenance industry in Kinmen is different than which in Taiwan due to its specific history background and geographic location. With the implementation of the economic cooperation framework agreement (ECFA) Chinese capitals become a significant factor influencing the equilibrium and future development of Kinmen’s automotive repair and maintenance industry. Thus, it is important to investigate the operational performance of automotive repair and maintenance industry in order to respond the competition generated from freer market. This research aim to investigate the operational performances of all 36 automotive repair and maintenance firms in Kinmen, furthermore, the structural differences of business categories, operators, and branches are also studied in the article. The results suggest no structural difference of operational performance between business categories and operators, yet significant in branches. Both number of employee and jack have significant performance contribution in different business branches. On the other hand, maintenance revenue and other revenue have significant impact on the operational performance of different business categories and operators.

博士
國立高雄師範大學
工業科技教育學系
100
ABSTRACT The purpose of this research was aimed at examining the mechanic’s professional competence from different automotive workshops. Main research subjects were the one-year worksheets from a small-scale, a medium-scale and a large-scale automotive workshops. The 15368 valid worksheets were conducted by content analysis and were classified according to the engine repair, chassis repair, electrical system repair and other automotive service and repair. Through the survey data examined by literature review, description statistics, and the check lists of automotive service and repair, the research analyzed the differentiated importance of each system of the automotive repair and classified all the systems . With the analyzed results, the research divided the professional competence of each system of the automotive repair into 233 items. Based on the survey results, the research enables the automotive repair enterprises, educational systems and learners to realize the present professional competence in automotive service and repair. Meanwhile, it helps students’ professional core competence and consequently enhances their workforce in the future.

碩士
華梵大學
工業工程與經營資訊學系碩士班
102
So far, the development of Lean Six Sigma (LSS), the aspect of quality improvement is significant, and thus LSS would be paid attention for the quality control community to become a new thinking of management strategies. Through the improvement of LSS tools, the customer satisfaction is improved as well as reached the goals and vision of business operations. An automobile company is selected as the exemplified case using the improvement techniques of Lean Six Sigma process to investigate the differences of quality improvement and effectiveness after conducting LSS. Actually, the repairing yield would increase the customers’ satisfactions because the maintenance quality is the most concern of customers. The LSS DMAIC (Define Measure Analyze Improve Control) process and SIPOC, force field diagram, Pareto chart, value stream Mapping methods is adopted in this study to find out step-by-step the main problem in the BR-P braking system, and then to analyze the causes and to find the optimal strategy to establish the standard operating guide and weekly technical report. The results reveals that none one-time repaired rate is decreasing from 6.7% to 3.0%, and the loss amount reduces from NT$ 587,182 to 122,151. They show that the application of LSS could improve the maintenance quality significantly and it could reduce the times of maintenance and the cost down to achieve its financial goals. Keywords: Lean Six Sigma, maintenance quality, DMAIC, fix it right the first time

碩士
國立臺灣師範大學
工業教育學系
84
ABSTRACTKeywords：Skill test、Job analysis、Job specification、 Test specification、Skill-testing specification of automotive repair and serviceThe main purpose of this study was to investigate the adequateness of skill-testing class C''''s specification of automotive repair and service occupation in Republic of China, and to collect the items which should be revised. According to the result, the researcher would offer some moderate suggestions for the specification to the authority for reference.To achieve the purpose, the researcher reviewed some related literatures of skill-testing first. To compare with the local specification, the researcher tried to know how the automotive repair and service skill-testing be operated in America. Then using the present specification to construct a questionnare to investigate the enterprise to know whether it is still adequate. In the mean time, the researcher used chi-square to test various variables in basic data of the sample to know whether there are significant differences between them.The following is the conclusion of the study:A. The adequateness of the present test specification about automotive repair and service is moderate.B. The variables of age, working seniority, and the company type are the main factors of causing significant difference.

Student Number : 0110634H - MPH research report - School of Public Health - Faculty of Sciences
During October 1996 to December 1999, isocyanates were the most frequently reported causative agent for occupational asthma cases (16.7% of all cases) submitted to the Surveillance of Work-Related and Occupational Respiratory Diseases in South Africa registry (SORDSA). Occupational disease surveillance registries in other countries also identified isocyanates as the most important occupational sensitiser. Asthma caused by isocyanates exposure may be severe and may persist even after exposure ceases. For this reason, it is important to identify the potentially hazardous isocyanate exposure settings, and to prevent sensitisation and asthma development where possible. Auto body repair shops, typically small, medium or micro enterprises (SMMEs), were the focus group in this study. Due to the paucity of medical surveillance and occupational hygiene programmes, there is likely to be over-exposure to isocyanates in such workplaces. The aim of this study was to identify and quantify exposure to HDI in auto body repair shops, and secondly, to describe the control measures currently used in these repair shops. The study investigated hexamethylene diisocyanate (HDI) exposure in the spray-painting processes of automotive repair shops in Gauteng. The repair shops were selected from the Highveld South African Motor Body Repairers’ Association (SAMBRA) membership list. Ten repair shops were included in this cross sectional study. Twelve subjects directly or indirectly involved in spray-painting in each repair shop had HDI exposure measured, resulting in a total of 113 HDI measurements. HDI monomers, prepolymers and total isocyanates determined using the National Institute for Occupational Safety and Health (NIOSH) draft method 5525 for analysis of monomeric and TRIG aliphatic isocyanates. Eighty one percent of workers were over-exposed to HDI monomers (exposure limit of 0.02mg/m3) and 3.4% to HDI prepolymers (exposure limit of 0.5mg/m3). Ninety percent of the establishments’ HDI monomer airborne concentration exceeded the OEL and 30% the prepolymer HDI concentrations. Workers were divided into 12 occupation categories according to the extent of their direct contact with the HDI-based paint and the three highest exposed groups were panel beaters, spray painters and dent-fillers. Workers directly and indirectly in contact with paint, in the auto body repair shops registered with SAMBRA were exposed to high levels of HDI during the spray painting operation. Insufficient and incorrect control measures were in place to control HDI exposure. The findings of this study confirm the risk of exposure to HDI in the automotive repair industry and the need for occupational hygiene control measures. In conclusion, high concentrations of HDI were common and even indirectly exposed workers were at risk of excessive exposure to HDI. Inadequate exposure control methods were widespread.

碩士
大葉大學
人力資源暨公共關係學系碩士在職專班
95
The technology and management develop and improve constantly. However, the operation in most of the non-original automotive maintenance factories nowadays has no significant change and innovation comparing to the past ten years in Taiwan. Thus, No one would reform the automotive maintenance industry, because their quality is un-even and they can be identified by consumers. Therefore, the automotive maintenance firms in Taiwan start to integrate and transform, and they will be integrated by the me-thod of Franchising. Therefore, the objective is to integrate the related the characteristics of chain sys-tem and generalize them. Establish the franchisee’s decision process of choosing chain system and find out the interactive effect between the decision process and the charac-teristics of chain system. To meet the objective, we apply the thinking structure of plan-ning the system of franchising by the example of the automotive maintenance firms. The method of study is to make the questionnaire survey for franchisee to gather their prefers and evaluating Considerations. The interactive analysis between personal variances and the process of decision is made according to the segmentation of franchi-sees by the factor and cluster analysis. The study finds out that we could segment the franchisees into the types of profes-sional operation, loyal franchise and actual effective. The three types of franchisees have no difference in information searching, the franchising time, the account of in-vestment, but they have differences in the needs, alternative evaluating, the type of franchise fee and the react after franchising. I expect the outcome of study could be the basis of planning the chain system for the relevant business.

碩士
朝陽科技大學
企業管理系碩士班
98
In the car maintenance market of this competition vehemence, the good customer service quality is seen to succeed as the enterprise one of the most important key factors.In this study, life style was applied, to be the base for segregating the market effectively. The variables were based on consumers’ basic data, combined with Cluster Analysis, to effectively segregate the characteristics of customers in the automotive repair industry. Finally, the concept of Kano-model different from the measurement methods preferred by traditional customers was used, to understand the items regarding the service quality of the automotive repair industry perceived by different customer groups and to draw conclusions. Also, through Quality Improvement Indicators, enterprises can be assisted to undertake profounder quality improvement or reinforced measures and projects, so as to create enterprise profits. 1. After a cluster analysis, the sample can be divided into practicality directions and social intercourse directions. 2. The results of research found in 34 quality factors: practicality directions 1 item is classified as must-be quality, 28 items are classified as one-dimensional quality and 6 items are classified as indifferent quality. social intercourse directions 4 items are classified as must-be quality, 23 items are classified as one-dimensional quality and 9 items are classified as indifferent quality. 3. Under different basic data of consumer, practicality directions and social intercourse directions have notable difference to the viewpoint of parts of quality main factors.

碩士
國立高雄應用科技大學
高階經營管理研究所碩士在職專班
99
This study was to examine the factories influencing organization repurchase intention of automotive glass repair firm in Taiwan. 222 questionnaires were sent out to the distributors of automotive glass repair firm in Taiwan. 180 questionnaires were retrieved effectively. Furthermore, researcher analyzed reliability and validity, ANOVA and regression analysis were also indicated by SPSS. The results showed that: 1. The main factories influencing organization repurchase intention are relationalism, relationship dependence, and. corporate image. 2. After testing nine items of three hypotheses, two items were deleted. The examination in correlation of the rest revealed positive significant. This research is contributed in both practice and theory. One provides the executive managers of automotive glass repair firms to get more information about the factories influencing organization repurchase intention. The second is to supply the academic research in the future.

Europ Assistance Portugal can guaranteea successful auto network management in the long-term through the adoption of the Major projects detailed. The new provider’s selection process will assure that EAP isable to disp at cheach assistance request to the most capable provider, thus, prompting highe rquality standards. Regarding relationship management, the increased competitiveness that stems from relieving the providers financial burdenoutlines the need tounder take apartnership approach. Finally, EAP maybe nefitfrom providing repairons potitself ,creating attractive cost-saving sandenriching gcustomer experience by bringing frontline employees’ feed back in to the company’s operations.

碩士
亞洲大學
國際企業學系碩士在職專班
98
ABSTRACT The competitive environment of domestic car after-sale service has entered the white-hot stage. Facing homogenization and rising quality of domestic vehicle, improving the competitiveness of car after-sale service by way of price war could not be sufficient. According to this situation, increasing customer satisfaction for improving customer retention and repurchase intention, the relationship between enterprise and customer as well as service quality differences need to be considered in order to enhance sustainable management. This research image according to the influence of service quality differences of corporate image according to the differences of customer cognition on customer satisfaction. The corporate image of several brands of automotive repair industry in countries of central Taiwan would be discussed in this research. Study as follows: 1. Service quality differences have a significantly positive impact on customer satisfaction. 2. Customer satisfaction has a significantly positive influence on customer retention. 3. Service quality differences have a significantly positive impact on customer retention. 4. Corporate image has influences on service quality differences and customer satisfaction.