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1

Edosomwan, Johnson Aimie. Performance excellence criteria: A customized performance excellence criteria for PennDOT, based on the Edosomwan-Baldrige-based assessment tool (EBAT-II). [Fairfax, VA]: Continuous Improvement Co., 1998.

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Edosomwan, Johnson Aimie. Edosomwan-Baldrige-based assessment tool: A customized performance excellence criteria for PennDOT. [Fairfax, VA: Quality University Press], 1998.

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3

J, Bentley Charlotte, ed. Performance one: An interpretive guide to the Malcolm Baldridge National Quality Award Criteria for Performance Excellence, Year 2000 Version. Las Vegas, NV: WorldSource One, Inc., 2000.

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4

United States. Congress. House of Representatives. Committee on Science. Subcommittee on Technology. The Malcolm Baldridge National Quality Awards Program: 1998 : criteria for performance excellence. Washington: U.S. G.P.O., 1998.

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5

Baldrige in plain English: Understanding performance excellence. Milwaukee, WI: ASQ Quality Press, 2015.

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6

Spath, Patrice. Leading your healthcare organization to excellence: A guide to using the Baldrige criteria. Chicago, Ill: Health Administration Press, 2005.

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7

Insights to performance excellence 2011-2012: Understanding the integrates management system and baldrige. Milwaukee: Asq Quality Press, 2011.

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8

Leonard, Denis G. The executive guide to understanding and implementing the Baldrige criteria: Improve revenue and create organizational excellence. Milwaukee, Wis: ASQ Quality Press, 2007.

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9

Wilson, Despina Dapias. The measure of library excellence linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality. Jefferson, N.C: McFarland & Co., 2007.

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10

Hertz, Harry S. Education Criteria For Performance Excellence: Baldrige National Quality Program. Diane Pub Co, 2004.

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11

Hertz, Harry S. Criteria for Performance Excellence: Baldrige National Quality Program (2005). Diane Pub Co, 2004.

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12

Hertz, Harry S. Education Criteria For Performance Excellence: Baldrige National Quality Program. Diane Pub Co, 2004.

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13

Hertz, Harry S. Criteria Performance for Excellence: Baldrige National Quality Program (2003. Diane Pub Co, 2003.

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14

Brown, Mark Graham. Baldrige award winning quality: How to interpret the Baldrige criteria for performance excellence. Quality Resources, 1998.

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15

Brown, Mark Graham. Baldridge Award Winning Quality: How to Interpret the Baldrige Criteria for Performance Excellence (Baldrige Award Winning Quality). Productivity Press, 2005.

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16

Hertz, Harry S. Education Criteria for Performance Excellence: Baldrige National Quality Program (2003. Diane Pub Co, 2003.

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17

Hertz, Harry S. Criteria for Performance Excellence: Malcolm Baldrige National Quality Award, 2000. Diane Pub Co, 1999.

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18

Hertz, Harry S. Criteria for Performance Excellence: Malcolm Baldrige National Quality Program, 2001. Diane Pub Co, 2000.

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19

Hertz, Harry S. Criteria for Performance Excellence: Malcolm Baldrige National Quality Award, 1999. Diane Pub Co, 1999.

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20

Education Criteria for Performance Excellence: Baldrige National Quality Program, 2000. Diane Pub Co, 2000.

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21

Kantor, Michael. Criteria for Performance Excellence: Malcolm Baldrige National Quality Award, 1997. Diane Pub Co, 1997.

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22

Baldrige Award Winning Quality: How to Interpret the Baldrige Criteria for Performance Excellence (Baldrige Award Winning Quality). Productivity Press, 2007.

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23

Brown, Mark Graham. Baldrige Award Winning Quality: How to Interpret the Baldrige Criteria for Performance Excellence (Baldrige Award Winning Quality). Productivity Press, 2006.

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24

Baldrige Award Winning Quality: How to Interpret the Baldrige Criteria for Performance Excellence (Baldrige Award Winning Quality). Productivity Press, 2001.

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25

Hertz, Harry S. Health Care Criteria for Performance Excellence: Baldrige National Quality Program, 2000. Diane Pub Co, 2000.

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26

Marton, Robert J. Sustaining Total Quality: Achieving Performance Excellence Using the Baldrige Award Criteria. Government Institutes, 1999.

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27

Hertz, Harry S. Health Care Criteria for Performance Excellence: Baldrige National Quality Program, 2001. Diane Pub Co, 2001.

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28

Brown, Mark Graham. Baldrige Award Winning Quality: How to Interpret the Baldrige Criteria for Performance Excellence (7th ed). 7th ed. Quality Resources., 1997.

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29

Baldrige Award Winning Quality: How to Interpret the Baldrige Criteria for Performance Excellence (Baldrige Award Winning Quality, 10th ed). Quality Resources, 2000.

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30

Baldridge Award Winning Quality: How to Interpret the Baldridge Criteria for Performance Excellence : Covers the 2003 Award Criteria (Baldrige Award Winning Quality). Productivity Press, 2003.

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31

Insights to Performance Excellence 2002: An Inside Look at the 2002 Baldrige Award Criteria. ASQ Quality Press, 2002.

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32

Insights to Performance Excellence 2000: An Inside Look at the 2000 Baldrige Award Criteria. Amer Society for Quality, 2000.

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33

Insights to Performance Excellence 2006: An Inside Look at the 2006 Baldrige Award Criteria. ASQ Quality Press, 2006.

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34

Insights to Performance Excellence, 1997: An Inside Look at the 1997 Baldrige Award Criteria. ASQ Quality Press, 1997.

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35

Blazey, Mark L. Insights to Performance Excellence, 1998: An Inside Look at the 1998 Baldrige Award Criteria. ASQ Quality Press, 1998.

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36

Insights to Performance Excellence 2004: An Inside Look at the 2004 Baldrige Award Criteria. American Society for Quality, 2004.

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37

Blazey, Mark L. Insights to Performance Excellence 2003: An Inside Look at the 2003 Baldrige Award Criteria. ASQ Quality Press, 2003.

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38

Blazey, Mark L. Insights to Performance Excellence 2007: An Inside Look at the 2007 Baldrige Award Criteria. ASQ Quality Press, 2007.

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39

Blazey, Mark L. Insights to Performance Excellence 2005: An Inside Look at the 2005 Baldrige Award Criteria. ASQ Quality Press, 2005.

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40

Kilbride, Joe. Road Map for the Baldrige Journey: A Guide to Effective Use of the Criteria for Performance Excellence and Baldrige-based Award Programs. Quality Press, 2015.

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41

Quality, American Society for, ed. ASQ education self-assessment guide to performance excellence: Aligning your school and school district with the Malcolm Baldrige education criteria for performance excellence. Milwaukee, Wis: ASQ Quality Press, 2009.

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42

ASQ education self-assessment guide to performance excellence: Aligning your school and school district with the Malcolm Baldrige education criteria for performance excellence. Milwaukee, Wis: ASQ Quality Press, 2009.

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43

Quality, American Society for, ed. ASQ education self-assessment guide to performance excellence: Aligning your school and school district with the Malcolm Baldrige education criteria for performance excellence. Milwaukee, Wis: ASQ Quality Press, 2009.

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44

Insights to Performance Excellence in Education 2000: An Inside Look at the 2000 Baldrige Award Criteria for Education. Amer Society for Quality, 2000.

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45

Blazey, Mark L., Joel H. Ettinger, Paul L. Grizzell, and Linda M. Janczak. Insights to Performance Excellence in Healthcare 2000: An Inside Look at the 2000 Baldrige Award Criteria for Healthcare. Amer Society for Quality, 2000.

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46

Insights to Performance Excellence in Education 2001: An Inside Look at the 2001 Baldrige Award Criteria for Education. Amer Society for Quality, 2001.

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47

Blazey, Mark L. Insights to Performance Excellence in Education 2003: An Inside Look at the 2003 Baldrige Award Criteria for Education. A S Q Quality Press, 2003.

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48

Insights to Performance Excellence in Healthcare 2001: An Inside Look at the 2001 Baldrige Award Criteria for Healthcare. Amer Society for Quality, 2001.

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49

Blazey, Mark L. Insights to Performance Excellence 2001: An Inside Look at the 2001 Baldridge Award Criteria. ASQ Quality Press, 2001.

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50

Insights to Performance Excellence 1999: An Inside Look at the 1999 Baldridge Award Criteria. 4th ed. Amer Society for Quality, 1999.

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