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Journal articles on the topic 'Bank services – South Africa'
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1
Masocha, Reginald, and Tafadzwa Matiza. "The Role of E-Banking on the Switching Behaviour of Retail Clients of Commercial Banks in Polokwane, South Africa." Journal of Economics and Behavioral Studies 9, no. 3(J) (July 20, 2017): 192–201. http://dx.doi.org/10.22610/jebs.v9i3(j).1758.
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This study focused on investigating the role of E-banking on the switching behaviour of retail bank clients in Polokwane, South Africa. Recently, studies have shown that people are switching banks more often than in the past. Circumstances that are beyond control cause people to switch. This has become a challenge in the banking industry as many banks lose their clients. However, newly developed technologies have brought many changes in the operation of banks. The new E-banking services have enabled bank clients to have access to their bank account for 24 hours without visiting the physical branch. A sample of 98 respondents was surveyed in Polokwane, South Africa using the convenience sampling technique. The cronbach alpha test was used to ascertain reliability of the findings. The findings reveal that demographic characteristics have much impact on the switching behaviour of commercial bank clients and acceptance of e-banking services. Switching factors such as bank charges, low interest rates on savings, promotion activities, location and switching costs were the major reasons for bank customers to switch banks.
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Masocha, Reginald, and Tafadzwa Matiza. "The Role of E-Banking on the Switching Behaviour of Retail Clients of Commercial Banks in Polokwane, South Africa." Journal of Economics and Behavioral Studies 9, no. 3 (July 20, 2017): 192. http://dx.doi.org/10.22610/jebs.v9i3.1758.
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This study focused on investigating the role of E-banking on the switching behaviour of retail bank clients in Polokwane, South Africa. Recently, studies have shown that people are switching banks more often than in the past. Circumstances that are beyond control cause people to switch. This has become a challenge in the banking industry as many banks lose their clients. However, newly developed technologies have brought many changes in the operation of banks. The new E-banking services have enabled bank clients to have access to their bank account for 24 hours without visiting the physical branch. A sample of 98 respondents was surveyed in Polokwane, South Africa using the convenience sampling technique. The cronbach alpha test was used to ascertain reliability of the findings. The findings reveal that demographic characteristics have much impact on the switching behaviour of commercial bank clients and acceptance of e-banking services. Switching factors such as bank charges, low interest rates on savings, promotion activities, location and switching costs were the major reasons for bank customers to switch banks.
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Coetzee, Johan. "Personal or remote interaction? Banking the unbanked in South Africa." South African Journal of Economic and Management Sciences 12, no. 4 (April 26, 2011): 448–61. http://dx.doi.org/10.4102/sajems.v12i4.188.
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The Financial Sector Charter (FSC) requires South African retail banks to provide retail products and services to the rural-based unbanked. The challenge is deciding whether or not banking the unbanked must be pursued through personal or remote channels. This study considers the challenge facing the four largest South African retail banks. It investigated trends in servicing this market since the effective date of the Charter. It found that banks are currently using an integrated approach combining personal and remote interaction and emphasising the promotion of financial literacy. It remains to be seen whether this approach truly adds value for the unbanked. It is recommended that further research be done to establish exactly what the behavioural characteristics of the unbanked are over a period of continuous use of bank products and services.
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Okeahalam, Charles. "Client profiles and access to retail bank services in South Africa." Applied Financial Economics 18, no. 14 (August 2008): 1131–46. http://dx.doi.org/10.1080/09603100701481343.
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Jones, Sharon A., and Catriona Mhairi Duncanson. "Implications of the World Bank's privatization policy for South Africa." Water Policy 6, no. 6 (December 1, 2004): 473–86. http://dx.doi.org/10.2166/wp.2004.0031.
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Providing potable water is a central issue for all nations and is of particular concern in developing countries where universal coverage does not exist. This paper evaluates the implications of the World Bank's privatization policy for the water sector in developing countries using South Africa as an example. The authors conclude that regardless of private investment, cost-accounting reform is needed both to provide universal services and to practice environmental stewardship. Based on theory and empirical evidence, concessions appear to be the optimal form of water sector privatization. The structure of the water sector in South Africa favors the use of concessions if a privatization strategy is pursued. The South African case shows that the success of attempts to privatize a monopolistic water sector depends on developing adequate regulatory and administrative capacity. This conclusion aligns closely with the current World Bank privatization policy. However, the authors argue that the Bank policy does not explicitly address several issues that are necessary to maximize the benefits of privatization. In addition, the authors agree with other analysts who suggest that the World Bank would benefit from a new paradigm for infrastructure privatization that is more transparent and includes a coalition of stakeholders with community involvement.
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Schoombee, Andrie. "Access to formal banking services in the SADC, 200-2009." Journal of Economic and Financial Sciences 8, no. 1 (April 30, 2015): 165–84. http://dx.doi.org/10.4102/jef.v8i1.89.
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Access to basic financial services is one possible path leading to a better life for the poor. This is endorsed by SADC governments, and various strategies were in the past decade implemented to advance financial access. South Africa was particularly successful in enhancing access via its government-incentivised Mzansi entry-level bank account. This study researches what happened in the other SADC countries and specifically the role governments played in lifting the barriers to access to and use of formal banking services. It is concluded that no other SADC country was as successful as South Africa.
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Ahwireng-Obeng, Fred, and Desmond Piaray. "Institutional obstacles to South African entrepreneurship." South African Journal of Business Management 30, no. 3 (September 30, 1999): 78–85. http://dx.doi.org/10.4102/sajbm.v30i3.758.
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Institutional risk factors exert a powerful negative influence on entrepreneurial investment decisions in South Africa. This conclusion emerges from a study of South African manufacturing and service sectors based on a previous one conducted on a world-wide scale by the World Bank in 1997. The South African study examines six institutional variables by sector-type and market-access and finds that entrepreneurs of young, small and non-exporting firms particularly perceive these institutional obstacles as a real problem most of the time. This observation compares closely with the World Bank's report on sub-Saharan Africa. There are several implications for the finding. Despite far-reaching institutional reforms much more will be required if South Africa's transition to a democratic polity and open, liberal economy is to yield the widely-expected post-apartheid dividends of rapid economic growth, high levels of employment and more equitable distribution of income and wealth. In the present circumstances, the country's prospective role as a growth-pole for Southern African regional development and the propelling force of an African renaissance is unlikely to materialise.
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Mashigo, Polly, and Humayun Kabir. "Village banks: a financial strategy for developing the South African poor households." Banks and Bank Systems 11, no. 2 (July 2, 2016): 8–13. http://dx.doi.org/10.21511/bbs.11(2).2016.01.
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Access to financial services is a vital component of poverty alleviation, community and individual development. The major constraint experienced by poor South African households is lack of financial support emanating from systemic weaknesses of the formal financial institutions which include lack of infrastructural facilities, high transaction costs and traditional collateral. The objective of this study is to propose a financial strategy that would improve access to financial services and develop the poor households in South Africa. The research is literature-based since it draws on a wide range of academic literature that documents village/community banks and financing the poor. International best practices which are equally important and crucial are used to identify financial inclusion strategy that alleviates the need for collateral and high transaction costs in financial transactions. The study reveals that village banks create access to basic financial services to the poor households on a sustainable basis through community/village mutual trust, relationships, accountability, perfect knowledge, customs and participation. Based on these findings, it is recommended that village banks be established and supported adequately and used as a financial inclusion strategy for developing the poor households in South Africa
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Naga, Mridula S. "Mental healthcare services in Mauritius." International Psychiatry 4, no. 3 (July 2007): 64–66. http://dx.doi.org/10.1192/s1749367600001934.
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The Republic of Mauritius is a group of islands in the south-west of the Indian Ocean, consisting of the main island of Mauritius, Rodrigues and several outer islands, situated 900 km to the east of Madagascar. It has a total land area of 2040 km2 and a population of around 1.2 million. Mauritius has a multiracial population whose origins can be traced mainly to Asia, Africa and Europe. English is the official language but French remains the most widely spoken, along with the local dialect, Creole, which is derived from French. Mauritius is classified as an upper middle income country in sub-Saharan Africa by the World Bank. It has a per capita gross domestic product (GDP) of US$13 200.
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Slazus, Barbara Jeanne, and Geoffrey Bick. "Factors that Influence FinTech Adoption in South Africa: A Study of Consumer Behaviour towards Branchless Mobile Banking." Athens Journal of Business & Economics 8, no. 1 (September 20, 2022): 429–50. http://dx.doi.org/10.30958/ajbe.8-1-3.
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The widespread use of mobile phones and growth in internet penetration has created a unique opportunity to increase access to financial services. Financial Technology (FinTech) companies and mobile banking (m-banking) empower customers to use digital platforms to utilise financial services without the physical access requirements of traditional banking. This has led to the rise of FinTech firms that are disrupting traditional industry standards by servicing consumers through a range of digital channels and mobile devices. A new completely branchless bank, Bank Zero, is set to launch in South Africa in 2020 to exploit these opportunities. This consumer behavioural study focuses on analysing FinTech adoption in the South African market. An adapted mixed-method approach was used to identify the enabling and inhibiting factors that motivate consumers to adopt or reject m-banking. Qualitative research was initially conducted via in-depth interviews with 7 respondents. The most salient factors identified in the literature review were tested, and the results were used to develop a quantitative, online questionnaire. A convenience sample of 217 valid responses was collected, and the data was analysed using exploratory factor analysis (EFA). The EFA identified 6 influencing factors: four enabling and two inhibiting factors. The enabling factors that positively influenced FinTech adoption were: Utility, Socio-Economic Influencers, Mobile Device Trust and Youth. The two inhibiting factors were: Perceived Risks and Associated Costs. Interestingly, 74% of the 217 respondents indicated that they would join a completely branchless bank, using only their mobile phones and the internet to access banking services, showing a high propensity to branchless, m-banking. Finally, the Enhancement Criteria Model based on insights gained from the research findings, is proposed. This model provides recommendation criteria for existing and new FinTech providers who are looking to improve their business models. JEL Codes: D18, G40 Keywords: FinTech, mobile banking, m-banking, branchless banking, consumer behaviour, South Africa
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Botha, Erika, and Daniel Makina. "Financial Regulation And Supervision: Theory And Practice In South Africa." International Business & Economics Research Journal (IBER) 10, no. 11 (October 27, 2011): 27. http://dx.doi.org/10.19030/iber.v10i11.6402.
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This paper discusses the theory of financial regulation and practices in countries and South Africa in particular. One of the causes of the global financial crisis (2007-2009) often cited is inadequate or improper regulation and supervision of the financial sector. The global financial crisis revealed inadequacies of extant regulatory systems which arguably had not kept pace with financial innovation. Consequently, all major economies are reforming their regulatory systems in the aftermath. In the UK the Financial Services Authority (FSA) has devised a set of banking regulation while the USA enacted the Dodd-Frank Act to revamp the regulation of financial services. Historically, financial regulation and supervision has been premised on the silo (institutional) approach whereby institutions are regulated according to functional lines. However, in the past two decades many countries in advanced economies adopted a consolidated approach in response to the emergence of financial conglomerates whose regulation could not be adequately handled by the traditional silo approach. South Africa, a middle-income developing country, has had a regulatory and supervisory system that has been driven by the market and international trends. Having started as a institutional approach, it metamorphosed into a functional approach in the late 1980s. Since the 1990s the South African regulatory and supervisory system has had at its heart the central bank regulating the banking sector and a multi-sector regulatory approach for other non-banking financial services. Though the financial sector was largely unscathed by the global financial crisis, South Africa has also moved to reform its regulatory system to embrace the twin peak model in line with trends in related countries.
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Coetzee, Johan. "Client-Centricity In South African Retail Banking." International Business & Economics Research Journal (IBER) 13, no. 5 (August 23, 2014): 997. http://dx.doi.org/10.19030/iber.v13i5.8767.
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Client-centricity deals with addressing the needs of clients as they change. It requires contact-personnel who are empowered to not only identify client needs, but address them speedily. This study investigated the perceptions of client-centricity for 559 contact-personnel at three major South African retail banks in central South Africa. The results indicate that in general the contact personnel regard their respective banks as enforcing a client-centric strategy. They do however feel that the support from administrative personnel and the processes that support the sales environment are not always conducive to client-centric principles. This is a particular problem as contact-personnel are attuned to addressing the sales-related product and service offerings of clients as opposed to the process-related administrative burdens attached to the delivery of such products and services. The study also found that the job function of contact-personnel is the most important factor to consider when developing a client-centric strategy. Further to this, contact-personnel with the longest number of years of experience in a specific function are the best to use for management when determining whether or not specific tools to achieve client-centricity are effective. The major contribution of the study is that it focuses specifically on the perceptions of contact-personnel and thus provides additional knowledge of what the bank (through its client-facing staff) itself considers important with regards to client-centricity.
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Mthembu, Zoleka, and Seugnet Bronkhorst. "Effect of value-added services on transactional behaviour." Business and Management Review 11, no. 02 (December 15, 2020): 149–60. http://dx.doi.org/10.24052/bmr/v11nu02/art-18.
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Traditional banking methods evolved and include services as a method of differentiation, reducing operating costs, and providing additional benefits to the customer. Banks re-invented themselves and provide innovative solutions to remain competitive. This research explores whether using value added services contributed to changes in transactional banking behaviour and was done in one of the largest banks in South Africa over a period of four months. Two banking products in the youth customer segment were selected. The control group received one treatment at the beginning of the four-month period, and the experimental group received a further three treatments at different times of each month. Two data sets (1) VAS usage and (2) bank transactions were analysed. The results showed that the intervention had a positive effect on transactional banking behaviour. Additional causative factors were identified that increased the usage of value-added services and increased transactional banking behaviour.
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Vahed, Ismail, and Muhammad Ehsanul Hoque. "The perception of Islamic banking by the first national bank sales staff in the Kwazulu-Natal region of South Africa." Banks and Bank Systems 11, no. 4 (December 9, 2016): 50–60. http://dx.doi.org/10.21511/bbs.11(4).2016.05.
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The objective of this study is to determine the perception and awareness of Islamic banking by a conventional banks sales force. This was a cross-sectional study conducted among 100 sales staff randomly selected to take part in the study. A self-administered anonymous questionnaire was used to collect the data using online system called QuestionPro. Results revealed that whilst the respondents did feel there was a need for Islamic banking, they also did feel that Islamic banking was more complicated than conventional banking. The study also revealed that there was an overall negative perception of Islamic banking which was primarily based on a lack of knowledge, awareness, and understanding. It is recommended that banks provide sufficient and effective training to their staff on all products and services so that any negative perception can be eliminated. This study can benefit organizations that are in the Islamic banking industry or looking at getting into the Islamic banking industry. Keywords: Islamic banking, conventional banking, knowledge, perception, training. JEL Classification: G21, D83
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Chitimira, Howard, and Menelisi Ncube. "Legislative and Other Selected Challenges Affecting Financial Inclusion for the Poor and Low Income Earners in South Africa." Journal of African Law 64, no. 3 (August 20, 2020): 337–55. http://dx.doi.org/10.1017/s0021855320000182.
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AbstractThis article discusses the challenges affecting the achievement of financial inclusion for the poor and low-income earners in South Africa. The concept of financial inclusion could be defined as the provision of affordable financial products and services to all members of the society by the government and/or other relevant role-players such as financial services providers. This article identifies unemployment, poverty, financial illiteracy, over-indebtedness, high bank fees, mistrust of the banking system, lack of relevant national identity documentation and poor legislative framework for financial inclusion as some of the challenges affecting the full attainment of financial inclusion for the poor and low-income earners in South Africa. Given these flaws, the article highlights the need for the government, financial institutions and other relevant stakeholders to adopt legislative and other measures as an antidote to financial exclusion and poverty challenges affecting the poor and low-income earners in South Africa.
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Pretorius, M., and G. Shaw. "Business plans in bank decision-making when financing new ventures in South Africa." South African Journal of Economic and Management Sciences 7, no. 2 (April 28, 2004): 221–41. http://dx.doi.org/10.4102/sajems.v7i2.1377.
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This article focuses on the position that South African commercial banks adopt when evaluating an application for finance of new business ventures. The role and importance of the business plan in the decision-making process is highlighted and investigated. This article begins to qualitatively describe the decision-making processes, criteria and processes instituted by the four major South African commercial banks that between them serve 96 per cent of the banking services for small business. It then questions the barriers placed on applicants applying for finance and recommends how these barriers can be removed. The article concludes that banks finance business ventures with poor potential for success if the applicant is creditworthy or has the necessary security rather than assist applicants with good plans and ventures with potential, but lacking sufficient security.
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Scholvin, Sören. "Endogenous Obstacles to Development in Global Value Chains: Insights From the Oil and Gas Sector." Africa Spectrum 55, no. 2 (July 24, 2020): 182–93. http://dx.doi.org/10.1177/0002039720937024.
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The World Bank promotes integration into global value chains as the path towards development. By liberalising their respective national economies, African countries are expected to benefit from economic impulses, with more and more activities beyond resource extraction being relocated to peripheral locations and generating so-called linkages there. This analytical report focuses on the upstream oil and gas sector, showing that Africa’s hydrocarbon-rich countries do not achieve economic progress merely because of being part of global value chains. The reason for this is endogenous obstacles to investment. Services – especially in engineering and logistics – are carried out by South African firms, which bring their own equipment and staff or work in South Africa. The emerging economy therefore benefits from linkages that exploration and extraction of oil and gas in developing countries generate.
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Tassabehji, Rana, Ray Hackney, and Takao Maruyama. "Evaluating digital public services." Information Technology & People 32, no. 4 (August 5, 2019): 1021–43. http://dx.doi.org/10.1108/itp-08-2017-0260.
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Purpose The purpose of this paper is to consider recent field evidence to analyse what online public services citizens need, explores potential citizen subsidy of these specific services and investigates where resources should be invested in terms of media accessibility. The authors explore these from a citizen-centric affordability perspective within three exemplar developing countries in sub-Saharan Africa. The World Bank and United Nations in particular promote initiatives under the “Information and Communication Technologies for Development” (ICT4D) to stress the relevance of e-Government as a way to ensure development and reduce poverty. The authors adopt a contingency value approach to determine directly reported citizens willingness to pay for digital public services. Hence, our focus is mainly upon an empirical investigation through extensive fieldwork in the context of sub-Sahara Africa. A substantive survey was conducted in the respective cities of Addis Ababa (Ethiopia), Lagos (Nigeria) and Johannesburg (South Africa). The sample of citizens was drawn from each respective Chamber of Commerce database for Ethiopia and South Africa, and for Nigeria a purchased database of businesses, based on stratified random sampling. These were randomly identified from both sectors ensuring all locations were covered with a total sample size of 1,297 respondents. It was found, in particular, that citizens were willing to pay to be able to access digital public services and that amounts of fees they were willing to pay varied depending on what services they wish to access and what devices they use (PCs or mobile phones). Design/methodology/approach The authors adopt a contingency value approach to determine directly reported citizens willingness to pay for digital public services. A survey was conducted in the respective cities of Addis Ababa (Ethiopia), Lagos (Nigeria) and Johannesburg (South Africa). The sample of citizens was drawn from each respective Chamber of Commerce database for Ethiopia and South Africa, and for Nigeria a purchased database of businesses, based on stratified random sampling. These were randomly identified from both sectors ensuring all locations were covered with a total sample size of 1,297 respondents. Findings The findings suggest that by understanding citizen needs, demands and how they can benefit from online public services could drive decisions related to what public services need to be prioritised for economically active citizens, potentially explore citizen subsidy of these specific public services which will have a trickle-down benefit to poorer citizens by reducing the pressures on traditional channels of public service delivery and investigate where resources should be invested in terms of media to access online services. Willingness to pay between the top online public services showed no statistically significant difference among all respondents. Research limitations/implications The research focused on economically active digitally savvy citizens in the major capital cities in each of our selected countries. While these are not representative of the population at large, our intention was to understand what citizen-led government services would look like from the perspective of this group, with an insight into the value they place on these online services and their ability to access them. Technology diffusion starts with the early adopters (Rogers, 2010), and here the authors have focused on those that are likely to be early adopters. Practical implications Poor fiscal capacity, namely, the amount and type of resources a state has at its disposal, not only has an impact on economic wellbeing, but particularly relevant in this case, also has an impact on the quality of government (Baskaran and Bigsten, 2013). Thus, e-government is one way in which developing countries can focus on developing good governance and strengthening civil society to improve the quality of government and motivate citizens to participate in the political process. Social implications The economic performance of African countries has been viewed with pessimism, consistently considered to be the poorest continent (Harrison et al., 2014). Recent studies have empirically shown that new information technologies have contributed to longer term economic growth in African countries and stress the need for government to further invest in developing telecommunications infrastructures and internet access (Donou-Adonsou et al., 2016). However one of the major constraints and challenges for developing countries is the limited fiscal capacity and ability to mobilise fiscal resources to finance the provision of public services, which is essential for economic development (Ali et al., 2015). Originality/value The authors contribute to the World Bank and United Nations initiatives to promote ICT for Development’ (ICT4D) the relevance of e-government as a way to ensure development and reduce poverty. If online services are of no benefit, even if they are more convenient and lower cost, they are unlikely to be used. Accessing digital public services directly addresses the needs of economically active citizens and can also facilitate the steps towards an improved quality of government and interaction with civil society. The study has contributed to an insightful understanding of the value, cost and benefits of citizen-led e-Government in this respect.
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Idowu, Omowumi O. "Demand Drivers of Female Labor Force Participation: Evidence From Selected African Countries." ECONOMICS 7, no. 1 (June 1, 2019): 81–94. http://dx.doi.org/10.2478/eoik-2019-0007.
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Abstract This study investigates the demand drivers of female labor participation in a panel of twenty (20) selected African countries across five sub-regional groupings (West Africa, East Africa, North Africa, Central Africa and South Africa), over the period 1990-2015. The study sourced data from World Bank Data Bank. Poverty and gender inequality in employment were used and measured respectively by life expectancy at birth and gender ratio in labor participation. Other variables included are wage rates, female marginal labor productivity and household income. Autoregressive Distributive Lags (ARDL) procedure of dynamic panel model was used. The result from the Dynamic Fixed Effect (DFE) revealed that female marginal productivity of labor and gender inequality in employment have a significant positive impact on demand for female labor in the long run, however female marginal productivity was found negative in the short run. It is therefore important that, in order to bridge the gender gap in employment, government should ensure gender sensitive policies and remove all forms of institutional barriers to female labor demand. Efforts should also be made to improve female productivity through training, literacy and household food security. In order for female demand to meet desired response, adequate support services and provisions that can entice female to work outside home should be provided.
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Seane, Sisimogang Tracy, Gisele Mah, and Paul Saah. "Risk, opportunities and reasons of the household debt changes: The case of an emerging economy." Corporate Ownership and Control 14, no. 1 (2016): 476–84. http://dx.doi.org/10.22495/cocv14i1c3p8.
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In the past decades, household debt in both developed and developing countries have been increasing. With an increase in the standard of living, household debt is also bound to increase. This paper examines the cointegration and causal link among household disposable income, household savings, and debt service ratio, lending interest rate, consumer price index and household debt in South Africa. An Autoregressive Distributed Lag and Granger causality techniques was used to analyse data collected from the South African Reserve Bank and Quantec from 1984 to 2014. The results of Autoregressive Distributed Lag test revealed cointegrating relationships between household debt and debt service ratio as well as household debt and lending interest rate. However, there is no long run cointegrating relationship between household disposable income, household savings and consumer price index with household debt. The Granger causality results revealed that household disposable income, household savings, debt service ratio, lending interest rate, consumer price index do Granger cause household debt in South Africa. Policy makers should thus target these variables in order to reduce household debt in South Africa.
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Seane, Sisimogang Tracy, Gisele Mah, and Paul Saah. "Risk, opportunities and reasons of the household debt changes: The case of an emerging economy." Risk Governance and Control: Financial Markets and Institutions 6, no. 4 (2016): 207–15. http://dx.doi.org/10.22495/rcgv6i4c1art10.
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In the past decades, household debt in both developed and developing countries have been increasing. With an increase in the standard of living, household debt is also bound to increase. This paper examines the cointergation and causal link among household disposable income, household savings, debt service ratio, lending interest rate, consumer price index and household debt in South Africa. An Autoregressive Distributed Lag and Granger causality techniques was used to analyse data collected from the South African Reserve Bank and Quantec from 1984 to 2014. The results of Autoregressive Distributed Lag test revealed cointegrating relationships between household debt and debt service ratio as well as household debt and lending interest rate. However, there is no long run cointegrating relationship between household disposable income, household savings and consumer price index with household debt. The Granger causality results revealed that household disposable income, household savings, debt service ratio, lending interest rate, consumer price index do Granger cause household debt in South Africa. Policy makers should thus target these variables in order to reduce household debt in South Africa.
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Bhengu, Mbablemhle, and Vannie Naidoo. "Retail banking service quality: A client perception study." Risk Governance and Control: Financial Markets and Institutions 6, no. 4 (2016): 216–22. http://dx.doi.org/10.22495/rcgv6i4c1art11.
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The retail banking sector in South Africa is predominantly characterised by a high face to face interaction and constant product and pricing differentiation. In order for a bank to distinguish itself from other banks in the banking industry, it uses excellence in its service quality to stand out against its competitors. In the study, the researchers adapted the SERVQUAL model to the banking industry. A probability sampling technique was employed for the study. Simple random sampling was employed to test MBA students’ perceptions towards service quality in the banking industry. The findings in the empirical study revealed that MBA students at the university were dissatisfied with the quality of service offerings provided by the retail banks in South Africa. There were quality gaps revealed in tangibles, reliability, empathy, responsiveness and reliability aspects of the service encounters.
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de Jager, Johan W., Nuri Wulandari, and Elizma Wannenburg. "CROSS COUNTRY ANALYSIS OF ONLINE BANKING SERVICE QUALITY IN SOUTH AFRICA AND INDONESIA." Eurasian Journal of Economics and Finance 8, no. 4 (2020): 194–203. http://dx.doi.org/10.15604/ejef.2020.08.04.001.
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Since the introduction of automatic teller machines, the online banking industry have evolved rapidly in order to stay abreast of today’s digital savvy customers. By keeping up to date with changes in the external environment as well as consumer needs can elevate the competitive advantage of banks. With that in mind, banks need to ensure that the service quality of the online banking services meets the expectations of its customers. The objective of the study is to evaluate and investigate the online banking customers’ perceptions of the service quality of banks in South Africa (SA) and Indonesia (INA). A survey was conducted among more than 300 respondents from both countries. The results revealed that within the eight dimensions of online banking service quality, each of the countries have different experiences when it comes to “high tech” versus “high touch”. The study has also found significant differences between the perceptions of both SA and INA’s banking customers. By understanding the perceptions of online banking customers in two developing countries can assist financial institutions with the development of new services or technologies that will enhance the online banking experience.
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Kanayo, Ogujiuba, and Terfa W. Abraham . "Impact of Public Expenditure on Climate Change in Nigeria: Lessons from South Africa." Journal of Economics and Behavioral Studies 4, no. 9 (September 15, 2012): 515–22. http://dx.doi.org/10.22610/jebs.v4i9.353.
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This paper examines the role of public expenditure in enhancing climate change adaptation and mitigation in Nigeria. It examines the trend of carbon dioxide (CO2) in Nigeria alongside those of South Africa and Sub Saharan Africa and investigates the statistical relationship between public expenditure and climate change in Nigeria. The paper hinges on the Climate Public Expenditure and Institutional framework of the Oversee Development Institute (ODI), which argues that climate change, has fiscal implications and can be addressed using national plans and annual budgets. Time series data were then collected for emission, public expenditure, human development index and economic growth from the World Bank and the Central Bank of Nigeria for 1970-2008, while trend analysis and lag regression model were used for data analysis. It was found that public expenditure towards economic services could be used to enhance Nigeria’s climate change mitigation and adaptation strategies. Though economic growth and human development index were found to be positively related to emission, results imply that economic growth in Nigeria is not pursued in a sustainable manner that accounts for the future generation. The paper recommends that economic growth that is driven by investment in renewable energy, developing human capacity to adapt to climate change and coordinating public expenditure to economic and community services to develop rural communities and vulnerable sectors like agriculture, would be useful for addressing climate change in Nigeria and ensuring sustainable development. A lesson Nigeria can learn from climate change mitigation and adaptation measures in South Africa is to identify and prioritize short term and medium term adaptation interventions to be addressed in sector plans such as water, agriculture and forestry, health, biodiversity and human settlements.
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Kobus-Olawale, Judy, Chris Schachtebeck, and Nelesh Dhanpat. "Investigating career progression experiences of women into top management at a South African bank." EUREKA: Social and Humanities, no. 3 (May 31, 2021): 28–40. http://dx.doi.org/10.21303/2504-5571.2021.001778.
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Despite South Africa’s progressive and comprehensive labour legislation that promotes gender equality in the workplace, this goal has not been fully achieved as yet. This is particularly evident when comparing managerial ranks, particularly in top management at South African banks. This phenomenon is still present today despite overwhelming evidence, supporting the benefits of a diverse management team. This study, therefore, explores the factors, influencing the underrepresentation of women in top management. Therefore, the main objective was to determine the challenges women face in progressing into top management at a South African bank. The study used a qualitative research approach in the form of a case study at one of the largest South African banks. The population for the study included women in top and senior management of the case study bank. Fifteen semi-structured interviews were conducted. Data were analysed through Atlast T. I. Findings indicate that poor career progression prospects exist, mainly hampered by organisational structure, lack of sponsorship and a hostile working environment. The study adds to the existing body of knowledge by providing insights into barriers to women's progression in the financial services sector and providing practical implementation measures to promote career progression for women.
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Chisasa, Joseph. "Rural credit markets in South Africa: A review of theory and empirical evidence." Corporate Ownership and Control 12, no. 1 (2014): 363–74. http://dx.doi.org/10.22495/cocv12i1c3p6.
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The demand for and supply of financial services in general and credit instruments in particular by rural South Africa still remains a confounding problem. The aim of this paper is to determine the status of rural credit markets in South Africa by reviewing theory and evidence from empirical studies. It is observed that financial markets in South Africa are fragmented between formal and informal markets. Formal financial markets generally serve urban and peri-urban areas with a thin distribution of services to people living in rural areas. Rather, informal financial institutions such as savings clubs (stockvels), co-operatives, moneylenders (mashonisas) and village banks are the more dominant providers of financial services. Commercial banks and other formal financial institutions cite high operating costs such as information gathering, monitoring and enforcement as some of the reasons for limited participation in rural financial markets. Such attitudes have been observed to retard entrepreneurial innovation and growth among small to medium size enterprises and smallholder farmers. Results of this analysis have policy implications in the areas of reduction of unemployment, poverty and sustainable economic growth in South Africa. Policies directed at increasing financial intermediation via formal financial institutions are recommended
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Sibindi, Athenia Bongani, and Lindiwe Ngcobo. "Migrant Remittance Patterns in South Africa: A Micro-Level Analysis." Journal of Economics and Behavioral Studies 10, no. 4(J) (September 14, 2018): 109–17. http://dx.doi.org/10.22610/jebs.v10i4(j).2412.
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Migrant remittances increasingly constitute a significant source of financial inflows into emerging markets. Hitherto, extant studies have focused nearly exclusively on the macroeconomic benefits of remittances. Such studies have documented that the top benefits that accrue to the receiving country of remittances include: savings mobilisation, fostering intermediation, investment, sustenance of families and the enabling of access to health care and education by households who ordinarily would not afford to pay for these services. This study departs from the norm and investigated the migrant remittance patterns from a micro-level perspective by focusing on South Africa which is one of the top twenty remittance receiving countries in the world. The South Africa-National Income Dynamics Study dataset was employed in this study. Firstly, this study established that remittances constitute a significant source of income for households in South Africa. Secondly, it was established that the remittance variable is positively related to the household income variable and the result was highly statistically significant. Thirdly, the results of this study confirmed that the level of remittances is dependent on the level of education of the household member, with the inclination of the highly educated migrant worker to send more money to support their household. The South African government should consider as a policy instrument encouraging migrant workers in the diaspora to remit more money back into the country through the facilitation of ease of access of financial services.
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Binuyo, Binuyo, Aregbeshola ., and Rafiu Adewale . "Evaluation of Bank Products Appeal across Demographic Consideration: A Comparative Study of Nigeria and South Africa." Journal of Economics and Behavioral Studies 7, no. 5(J) (October 30, 2015): 103–16. http://dx.doi.org/10.22610/jebs.v7i5(j).610.
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Influence of demographic variables on banking has continued to attract the interest of researchers over the years with a good number focussing on impact of demographic variables on choice of banks by customers. This study however differs from previous studies in that its focus is on the evaluation of bank products appeal across demographic variables in South Africa and Nigeria. This descriptive study made use of primary data collected by administering validated and pre-tested questionnaires to 3,684 bank customers within selected strategic locations across Nigeria and South Africa using the snowball sampling technique. Both descriptive and inferential statistics were used to analyse the data generated. High Chi-Square statistics (corroborated with cross – tabulation and correlation analyses) coupled with very low probability values indicate highly significant associations between demographic variables and the dependent variables. The study recommends customer-centric approach on the part of banks to be able to provide customers with effective and unique value offers for various customer segments. Also, policy intervention is required to promote infrastructural upgrade for better product and service delivery. A more inclusive regulatory framework is required to draw more of the unbanked self – employed populace in the interest of boosting the economic performance of both countries.
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Van der Schyff, Elmarie. "Constitutional Interpretation according to First National Bank of SA Limited T/A Wesbank v Commissioner for the South African Revenue Services and another; First National Bank of SA Limited T/A Wesbank v Minister of Finance 2002 (7) Bclr 702 Cc." Potchefstroom Electronic Law Journal/Potchefstroomse Elektroniese Regsblad 6, no. 2 (July 10, 2017): 151. http://dx.doi.org/10.17159/1727-3781/2003/v6i2a2872.
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“Constitutional interpretation” has become the focus point of all lawyers and academics interested in the development of Constitutional Law in South Africa. But far more important than mere interest, is the practical application of the Constitution in every matter handled by lawyers and presided over by presiding officers. Words, phrases and ideas, foreign to the Roman-Dutch judicial system, have entered our jurisprudence. New concepts have emerged and old, familiar concepts have been re-defined. It is essential to define these new concepts. The guidelines for this interpretation process, laid down by the Higher Courts, specifically the Constitutional Court, are indispensable for the development of Constitutional Law in South Africa.
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Maredza, Andrew. "The Trade-Off between Banking Outreach And Profitability: Evidence From selected South African Development Countries." International Business & Economics Research Journal (IBER) 14, no. 1 (December 23, 2014): 55. http://dx.doi.org/10.19030/iber.v14i1.9032.
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In this paper, the fixed effects method known as the least squares dummy variable (LSDV) technique was applied to investigate the possibility of a trade-off between bank profitability indicators and banking outreach (expanding access to banking services) by analysing a panel of 10 South African Development Countries (SADC). Of the fifteen SADC member countries (Angola, Botswana, Democratic Republic Of Congo, Lesotho, Madagascar, Malawi, Mauritius, Mozambique, Namibia, Seychelles, South Africa, Swaziland, United Republic Of Tanzania, Zambia, and Zimbabwe), five (Botswana, Congo, Lesotho, Malawi and Zimbabwe) had to be excluded for lack of consistent data throughout our period of analysis. The author investigates whether expanding banking access and pursuing profitability are complementary goals in the same direction or are two conflicting goals. For estimation robustness, two indicators of profitability were used namely return on average assets (ROAA) and return on average equity (ROAE). IMF Financial Access Survey (FAS) data for each country namely, deposit accounts per capita and the number of bank branches per 1000 km2 were used as indicators of bank outreach or access. Operational inefficiency, insolvency risk and credit risk were found to exert a negative impact on both ROA and ROE. Net interest margin a proxy for interest based services and off-balance sheet activities were statistically significant and positively related with bank profitability. Central to the study was that expanding banking access was found to exert a statistically significant and positive impact on profitability for some SADC countries. However, contrary to the author`s expectation, for some countries, the indicator of outreach was inversely related with the chosen indicators of profitability. The researcher however, argues that any form of intervention aimed at improving the state of access to those financially excluded cannot be evaluated from a cost or profit perspective alone but must be all-inclusive taking into account the social and economic benefits to the society as a whole. The major purpose of financial inclusion is to reach the poor and disadvantaged segments of the population. Hence, the author cautions that although attaining high profitability is an important policy objective for ensuring sustainability and financial stability, it is certainly not the only priority. Access to banking services, social inclusion and consumer protection are equally important policy priorities. There is therefore need for government support and a general holistic stakeholder approach to the problem of banking exclusion in order to generate solutions that achieve both profitability and outreach in a balanced fashion.
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Praise God Zungu, Nkululeko, and Roger B. Mason. "Young clients’ attitudes to service quality at retail banks in a developing country." Banks and Bank Systems 12, no. 1 (March 24, 2017): 44–53. http://dx.doi.org/10.21511/bbs.12(1).2017.05.
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The aim of this paper is to investigate service quality as perceived by younger customers of retail banks in a developing country. The objectives include identifying customers’ levels of satisfaction and loyalty to their banks and to identify the levels of service quality associated with such satisfaction and loyalty. The instrument used to collect data via a survey of retail bank customers was an adaptation of the SERVQUAL questionnaire. A total of 448 students were surveyed, using a mix of systematic and quota sampling, with data being collected on university campuses. Data were analyzed using descriptive statistical techniques. The main conclusions were that most young customers are reasonably satisfied with, and loyal to, their banks. There was little difference, on all the service quality constructs, between the different banks, and between expectations and perceptions of service quality. However, there was no evidence of any bank providing a service that delighted their customers or exceeded their expectations and so all banks are at risk from a competitor who adopts strategies to meet these goals. The study has contributed to knowledge by focusing on attitudes to service quality of young bank customers in a developing country, an aspect that has been under-researched. Keywords: service quality, retail banking, expectations, perceptions, customer satisfaction, loyalty, SERVQUAL, South Africa. JEL Classification: G21, L84, M31
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Abduh, Muhamad, Shaheen Bibi Ramjaun, and Muhamad Mustaqim. "Bank Selection Criteria and SERVQUAL Survey among Muslims in Mauritius." QIJIS (Qudus International Journal of Islamic Studies) 6, no. 2 (August 24, 2018): 221. http://dx.doi.org/10.21043/qijis.v6i2.3756.
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As a Muslim minority country located far off the east coast of South Africa, Mauritius has successfully introduced Islamic finance since 1998. However, the development is not as expected since two Islamic banking windows were closed down and the only Islamic commercial bank in the country has been struggling hard in order to generate favorable expected profits. The aims of this study are to investigate the bank selection criteria among Muslims in Mauritius and to evaluate the customer satisfaction upon the Islamic banking service quality in the country. The findings show that privacy, easy access, service quality, facilities, transparency and bank reputation are the factors influence Muslim Mauritian to patronize bank and interestingly religion and religiosity are out of it. The importance – performance analysis is used to provide an interesting visual analysis on the service quality items examined. The findings suggest that Islamic banks must improve their Tangible and Reliability aspects in order to satisfy the customers and eventually become more profitable.
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Hargarter, Antje, and Gary Van Vuuren. "Measuring conduct risk in South African banks." Qualitative Research in Financial Markets 11, no. 3 (August 5, 2019): 282–304. http://dx.doi.org/10.1108/qrfm-03-2018-0027.
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Purpose This paper aims to examine the problem of conduct-risk measurement for banks, using South Africa as an example of a developing market. Conduct risk is a new and complex phenomenon in global financial services and could negatively impact various stakeholders. There are concerns about new regulations and potential misconduct fines affecting profitability and sustainability for banks. While presenting a serious problem, especially in developing markets, with the added challenge of financial inclusion, conduct risk and its measurement have not been researched sufficiently. If the measurement problem could be solved, the management could be facilitated. Design/methodology/approach Based on a literature review, existing surveys and new interviews, a best-practice proposal for measuring conduct risk was developed. The approach was exploratory and inductive and added primary insights. Findings Measuring concepts like conduct is a global challenge. This aside, South African banking customers are concerned about fraud and safety and administrative service hassles, rather than conduct in the regulatory sense. Best-practice measurement must account for these findings by working with a scoring for behavioural, organisational/procedural and perception indicators and with suggestions for specific surveys. Research limitations/implications Analysing the data measured and deciding what action should be taken if conduct risk is detected could be considered for additional research. Practical implications South African banks are guided in measuring a difficult and unique concept at a time of regulatory change, stakeholder pressures and limited existing knowledge. Originality/value The authors believe this is the first study on a critical and new challenge in banking risk measurement in a developing market.
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van Deventer, Marko, and Ephrem Redda. "Modeling the factors that explain customer loyalty in retail banking." Innovative Marketing 17, no. 3 (September 20, 2021): 135–43. http://dx.doi.org/10.21511/im.17(3).2021.11.
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Literature suggests that achieving adequate customer loyalty is a significant determinant of growth and profitability. However, in South Africa, there is no evidence of a validated customer-loyalty-in-retail-banking scale. Thus, this study aimed to contribute to the literature by validating customer loyalty in retail banking as a six-factor structure comprising customer loyalty, service quality, customer commitment, trust, switching cost and customer satisfaction, which practitioners can use as a marketing guide to better understand customer loyalty. Data was collected from one sample only once, and the sample size was selected (N = 400). Descriptive and confirmatory factor analyses were undertaken to achieve the study’s objective. Confirmatory factor analysis results validated customer loyalty in retail banking as a six-factor structure that includes customer loyalty, service quality, customer commitment, trust, switching cost and customer satisfaction. The results show no serious multicollinearity between the latent factors and that acceptable internal-consistency reliability was returned for each factor. Moreover, the measurement model returned acceptable composite reliability together with construct, convergent and discriminant validity. Moreover, IFI, TLI, CFI, SRMR and RMSEA model fit index values suggest a good fitting model. Thus, the results concluded that this six-factor model is a reliable and valid instrument of customer loyalty in retail banking and is the first validated customer loyalty scale within the retail-banking context of South Africa. Retail banks are encouraged to use this instrument as a marketing guide in their quest to provide excellent banking services to their market segments, as well as build solid bank-customer relationships.
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A. Johnston, Kevin, and Grandon Gill. "Standard Bank: The Agile Transformation." Journal of Information Technology Education: Discussion Cases 6 (2017): 07. http://dx.doi.org/10.28945/3923.
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South Africa’s largest bank has recently completed a transformation from traditional systems development to the scaled agile framework. The individual leading the transformation is now considering how to keep the momentum going and possible new directions. Josef Langerman, Head of IT Transformation for Standard Bank, reflected on the extraordinary transformation that his organization’s IT group had recently experienced. Over the past three years, Standard Bank’s IT group had changed from the relatively well accepted systems development lifecycle/waterfall model to a revolutionary large scale agile approach. The results had been gratifying. But it left a question unanswered. Now that things were starting to stabilize, what should be the next steps? The 154-year-old Standard Bank was the largest banking group in Africa, and the 5th largest company headquartered in South Africa. The bank offered a range of corporate, business and personal banking as well as financial services. Its 49,000 employees served over 15 million customers, in 20 countries across the continent of Africa, as well as other countries scattered around the globe. Standard Bank’s IT group, located within the company’s Johannesburg headquarters, had over 6000 employees. The group managed the bank’s technology infrastructure–including a network of nearly 10,000 ATMs, its applications development, testing, deployment, maintenance and operations. By 2014, the bank recognized that its IT performance was lagging industry benchmarks in productivity, turnaround time and employee satisfaction. Employing a “do it in-house” philosophy, it embarked on a major transformation. Abandoning traditional highly structured approaches to project management and development, it had adopted an agile philosophy that was most commonly seen in much smaller organizations and technology startups. The results had been impressive–productivity, cycle time and organizational health indicators had all risen dramatically. The group had also achieved substantial reductions in its budget. Even skeptics within the organization could not fail to be impressed. Now, however, Langerman wondered about the future. He had been cautioned by his group’s HR Culture Transformation Guide that rapid improvement could easily be followed by disillusionment. What could be done to keep the momentum going forward? Should the bank double down on the types of changes to culture, practice and training that had led to its success, or was it time to let things settle? And who should be guiding the change? Should the implementation continue entirely in-house, or should outside consultants–that were working in other areas of the bank–play a significant role? In the near future, he would need to present his recommendations to the group’s CIO.
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Ngwakwe, Collins, and Fulufhelo Netswera. "Examining the possible influence of societal violence on governance effectiveness in South Africa." Journal of Governance and Regulation 3, no. 2 (2014): 14–22. http://dx.doi.org/10.22495/jgr_v3_i2_p2.
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This paper examines the possible influence of violent protests on the effectiveness of governance in South Africa. South Africa continues to experience huge number of labour as well as popular municipal service delivery protests. The popular social view with ensuing protests has often pointed at governance inefficiency as the cause of violent protests. This paper adopts a slightly different view in its analysis of violent protests and instead looks at possible influence of violence as possible instigator of ineffective governance. The paper is conceptually rooted in reviews – combined with simple regression test of possible relationship between violent protest and governance effectiveness. The authors also present an examination of probable relationship between violent protests and governance effectiveness using observation of macro-economic data trends from the World Bank. The findings reveal a probable weakening in governance effectiveness or its perception thereof as a result of violent protests. Amongst others, violent protests produces a psyche of perpetual victimhood that leads to further violence resulting in less value attached to lives, destruction of economic property, increases pollution, production stoppages for goods and services and in turn depletes government revenue generation and frustrates international investors. We postulate that under condition explained above, government effectiveness in managing public resources becomes weakened and may lead to wastage and inefficiency as the resources and revenues employed in controlling violent protests are unplanned and do not often lead to constructive and sustainable public policy. We suggest that this condition therefore may result in reduction in economic growth which in turn perpetuates the same weaknesses that led to society protests and violence
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Smit, B., Frederik J. Mostert, and Jan Hendrik Mostert. "Financial innovation in retail banking in South Africa." Corporate Ownership and Control 13, no. 3 (2016): 393–401. http://dx.doi.org/10.22495/cocv13i3c2p11.
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Innovation in general refers to an action to do something differently. Financial innovation, which embodies the topic of this research, has therefore the creation of financial products, services and/or systems in mind in order to satisfy the needs of customers and clients and ultimately to improve the financial performance of the enterprises concerned. As the requirements of customers and clients change continuously, financial innovations are important for the survival of enterprises. Capital investments to accommodate financial innovations should be considered very carefully as they will determine the business activities of an enterprise for many years. The objective of this research focuses on the improvement of financial decision-making by executive managers in retail banking when they are engaging in financial innovations. A literature study represented the start of this research to provide a proper basis for compiling the empirical study’s questionnaire. The empirical study consisted of an opinion survey where the three pillars of financial innovation were addressed, viz.: products and services innovation, organisational innovation and distribution channel innovation. The empirical study indicated amongst others the importance of these three pillars of financial innovations as perceived by eight of the largest banks in South Africa. Furthermore, the obstacles to financial innovations also received the necessary attention. The empirical results of this research should be valuable to countries which are classified as developing economies with emerging market economies, as South Africa is a member of this group
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Mrwebi, Viwe, and Yongama Cici. "Exploring innovative leadership in the financial sector: A case of risk management in banking." Corporate Governance and Organizational Behavior Review 3, no. 2 (2019): 19–29. http://dx.doi.org/10.22495/cgobr_v3_i2_p2.
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The study explores the issue of innovative leadership in the financial sector and opts to use a case of a bank in South Africa. The existing empirical literature delivers a detailed review of leadership pioneering with the issue of risk management. Due to the constant change in the global space and evolution in the needs of consumers, in the taste of financial service providers, innovation from human resources is now the key to sustainability. However, risk management plays a fundamental role in the operations of financial sectors, and particularly for banks as their operational risks are also frequently financial risks. Hence, to ensure that all is well balanced this study explores innovative leadership in the financial sector in South Africa. The research project was qualitative in nature, with primary data collected using email interviews and document analysis. The research found that the main problem is the operational structures that guide the financial sectors. To this end, the artifact that was produced to address the problem is a conceptual framework as a recommendation to be utilised by the bank to allow freedom to leaders and their team to be innovative within the confinements of the organisational structures.
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Lorraine Motlhabane, Ketsia. "The impact of maintenance fees on students’ willingness to maintain bank accounts and establish credit profile." Banks and Bank Systems 12, no. 3 (October 31, 2017): 283–97. http://dx.doi.org/10.21511/bbs.12(3-1).2017.12.
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The purpose of this article is two-fold: to investigate how recurring maintenance fees levied on students’ accounts impact on university students’ willingness to maintain bank accounts and therefore begin creating the necessary credit profiles. Credit profiles provide financial history that is useful for banks and other lenders to evaluate clients’ credit worthiness. Many students in South African universities are ignorant of this requirement and usually make choices detrimental to their accessing current and future financial products. The banks’ service quality and students’ expectations need to be harmonized at some point. The study was exploratory in nature, using expressive statements on banking costs to expose common causes of financial burden, the best and worst case scenarios of utilizing banking products including benefit accrual from their use. Pre-intervention data was collected using questionnaires N=60 conveniently sampled financial management students. The post-intervention data was collected from the same students N=55 using similar questionnaires where five students did not show up. The study also assessed financial management tutorial influence on students’ decision making after being exposed to banking market demands and their costs. SPSS was used to analyze data collected. Cheaper once-off cardless services were found to be popular with students receiving money, citing its reasonableness and depositor charger rather than recipient shoul¬dering transaction costs. Students confirmed their satisfaction with saving costly re¬curring bank account maintenance fees, earning 0% interest on credit balances. Bank account holders increased in post-intervention compared to pre-tutorial with better understanding of client’s profile value for accessing credit. Other students remained reluctant to maintain bank accounts despite future economic benefits. Bank account maintenance fees discourage students from maintaining bank accounts. Maintenance fees may aid banks user cost recovery but losing clients to competing cheap cardless products may be more costly. The study contributes to relationship management in banking sector. Research debate focused on bank selection criteria based on established key quality factors and service. Little scholarly investigation exists on reasons for annulling bank accounts, replaced with once-off cardless services that is gaining popularity with university students over maintaining bank accounts. Highlighting what is critical to students, the paper may influence banks policies and developers to design innovative products suitable for university students market. Affordability and incentives are key attraction points for clients, mainly university students operating with limited resources. Loyalty prospects can surpass immediate recovery derived from maintenance fees.
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Utan, Oluwakemi Edet. "Patterns of African Healthcare Funding: Investment Implications for Public-Private Partnerships." TEXILA INTERNATIONAL JOURNAL OF PUBLIC HEALTH 9, no. 2 (June 30, 2021): 62–73. http://dx.doi.org/10.21522/tijph.2013.09.02.art006.
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The Coronavirus Global Pandemic Now Poses Additional Peril To The Already Burdened Healthcare Systems With Inadequate Funding In Africa. This Paper Attempts To Present The Funding Patterns For Healthcare In Nigeria, Congo, Tanzania, Egypt, And South Africa. It Also Explored Investor Opportunities For Lowering OOPs And Increasing Investor Profits. Data Were Drawn From The WHO, The World Bank, And World Charts Databases. Government Health Expenditure Was Far Below What Individuals And Families Pay From Out-Of-Pocket Payments (OOPs) For Healthcare Services Except In South Africa, Where OOP Accounts For Only 8%. Contrary To Popular Notion, Donation Funds Or Foreign Aid For Healthcare Accounts For A Lower Percentage Of Total Healthcare Expenditure In The Countries Under Consideration. Households Mostly Bore The Healthcare Expenditure Burden (Nigeria’s OOPs Of 77%, Congo- 48%, And Egypt- 60%). Averagely, Nigeria And Congo Only Spent About 3% Of Their National Budget On Healthcare. In Comparison, Tanzania And Egypt Spent An Average Of 4% And 5% (South Africa-8%) Between 2010 And 2017, Reflecting Low-Risk Protection For Households. Specific Aspects For Investments Through Public-Private Partnerships (PPP) Reviewed In This Paper Should Include Designing Innovative Financing Models Focusing On Risk Pooling Mechanisms To Help Bridge The Funding Gap, Local Production, And Manufacture Of Pharmaceuticals And Healthcare Equipment At This Time, Instead Of Importation. Investors Can, Therefore, Take Advantage Of The Various Initiatives Outlined In This Paper To Achieve Better Health Outcomes In Africa.
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Turnbull, Peter W., and Michael J. Gibbs. "The Selection of Banks and Banking Services among Corporate Customers in South Africa." International Journal of Bank Marketing 7, no. 5 (May 1989): 36–39. http://dx.doi.org/10.1108/02652328910134662.
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Moyo, Vusani. "Navigating The Debt-Equity Decisions Of Financial Services Firms: Some Evidence From South Africa." Journal of Applied Business Research (JABR) 32, no. 2 (March 1, 2016): 417. http://dx.doi.org/10.19030/jabr.v32i2.9586.
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Empirical studies on the impact of regulation on the financial policies of banks have documented that unconstrained forward-looking banks with sufficient franchise value build and actively maintain capital buffers. This financing behaviour thus relegates the regulatory intervention to non-binding and of secondary importance. This study used a sample of 29 financial services firms listed on the Johannesburg Stock Exchange (JSE) during the period 2003 to 2012 to test for the validity of the market timing, pecking order and the dynamic trade-off theories in explaining the financing behaviour of financial services firms. Consistent with the dynamic trade-off theory and contrary to the market timing and pecking order theories, the study documents that, leverage is positively correlated to firm profitability, size and asset tangibility. The firms’ true speed of adjustment is 56.80% for the market-to-debt ratio (MDR) and 71.31% for the book-to-debt ratio (BDR). The modified external finance-weighted average market-to-book has an insignificant positive and negative correlation with the MDR and the BDR respectively. Taken together, the JSE-listed financial services firms have target optimal capital structures which they actively adjusts towards. Their security issuance decisions are not driven by the stock market performance, share returns or the time-varying adverse selection costs.
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Mayombe, Celestin. "Entrepreneurial Training for Unemployed Adults: Challenges and Opportunities in Accessing Financial Services in South Africa." Journal of Enterprising Culture 24, no. 04 (December 2016): 453–80. http://dx.doi.org/10.1142/s0218495816500163.
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Entrepreneurship training programmes and self-employment initiatives for unemployed adults has become a new frontier for poverty reduction in South Africa. This article investigates the types of challenges graduates encounter and opportunities in accessing financial services in order to start-up and grow an own micro-enterprise in South Africa. The main findings reveal that micro-finance institutions are keen to grant loans and credits to graduates from entrepreneurial training centres. However, graduates are not eligible for credits because they fail to meet the security requirements of the lending banks due to their socio-economic situations. The author concludes that if centre managers do not involve micro-finance institutions prior to the training delivery and transition stages of the entrepreneurial training programmes, graduates will continue finding it difficult to access financial services and enter self-employment after obtaining the required entrepreneurship skills.
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Warikandwa, Tapiwa V. "Personal Data Security in South Africa’s Financial Services Market: The Protection of Personal Information Act 4 of 2013 and the European Union General Data Protection Regulation Compared." Potchefstroom Electronic Law Journal 24 (May 21, 2021): 1–32. http://dx.doi.org/10.17159/1727-3781/2021/v24i0a10727.
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The contemporary global financial services market has witnessed a substantial increase in cybercrime which places consumers’ personal data at risk. Rapid increases in cybercrime linked to the financial services market have driven financial market regulators to pass novel laws and regulations aimed at curbing the rate of occurrence of cybercrimes connected to personal data sharing. To that end, banks and/or financial services companies in Europe have swiftly moved to comply with the European Union’s General Data Protection Regulation. Whilst personal data protection regulation is not a new concept in Europe, most African countries (with exception of South Africa) do not have laws and regulations on personal data protection. With the financial services market being extremely vulnerable to cyber risks owing to the digitisation of the financial services sector, it is important to assess the suitability of South Africa’s current regulatory framework concerning the protection of personal data. This article thus examines South Africa’s Protection of Personal Information Act 4 of 2013 with a view to ascertaining its suitability and/or adequacy in protecting personal data in the country’s financial services market. With the global Covid-19 pandemic bringing about concerns related to rapid increases in cyber-attacks in the financial services market owing to the increased sharing of the sensitive personal data of consumers, there is also need to test the POPIA’s conformity with the strict European Union GDPR personal data protection guidelines.
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Tonder, S. Van, and J. H. Van Rooyen. "An explanatory model of South African yellow maize futures prices." Corporate Ownership and Control 9, no. 3 (2012): 204–16. http://dx.doi.org/10.22495/cocv9i3c1art5.
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This study attempts to identify the important variables that may affect yellow maize futures prices in the South African derivatives market. Data was obtained from the South African Futures Exchange, a division of the Johannesburg Securities Exchange. Weekly data on the rand-dollar exchange rates were obtained from the South African Reserve Bank (SARB). Monthly data regarding import volumes, export volumes, maize consumption and maize stocks in South Africa are available from South African Grain Information Service (SAGIS). Fifteen variables that may be used to forecast futures prices were identified from theory and similar studies. A correlation matrix of these variables with maize futures prices was determined at the 5% significance level. After applying various statistical analyses to test for autocorrelations, stationarity etc., only four variables were left with which to model the futures prices. The R2 of the remaining variables was only 12.21%, indicating a low goodness of fit. Applying the regression model to the ex-post prices clearly indicated that these variables that were identified do not adequately explain the movement in the futures prices. The primary reasons for the low accuracy of the model may be due to the use of the weather index for SA alone (a small contributor in a global market) and the linearity assumption underlying the selected dependant and independent variables may also be unrealistic. Further research is therefore needed to identify more appropriate variables with which to model yellow maize futures prices.
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Assensoh-Kodua, Akwesi. "Marketing potentials of the social media tools in the banking market of an emerging country." Risk Governance and Control: Financial Markets and Institutions 6, no. 4 (2016): 257–67. http://dx.doi.org/10.22495/rgcv6i4c2art2.
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There are many facts that attest to the pervasiveness of social media applications in the current world of business. This communication medium is replacing the well-known emails and complimenting the likes of short message service (SMS) and instant messaging and chatting. As part of technology, which is revolutionising the way we do business and live, organizations worldwide are gearing up efforts to take advantage of this phenomenon. In South Africa, the story is the same. However, the Banks in South Africa seems to have problems selling this form of communication to their clientele to augment their service delivery. In view of this, the current study aimed to research into social media concept in South Africa, to highlight its trajectory pros and cons, and investigate why it is not being adopted by these clients, in addition to measuring the continuance intention of those who have accepted banking through social media. It was discovered that, social norm (β=0.579), perceived trust (β=0.510) and user satisfaction (β=0.332), in that order, stood out as the most influencing factors impacting on user acceptance and continuance intention (β=0.384) of social media usage for banking. Perceived behavioural control made no significant impact on users to adopt social media for financial services. As the banking industry keeps investing in the marketing potentials of social media tools for banking, in order to gain competitive advantage in customer service delivery, this social media usage could make a lot of difference when well researched into and managed. In some countries, banking customers are able to do their banking through social media sites, but little is known in South Africa (according to research), regarding the usage of this tool for banking purposes.
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Venter de Villiers, Marike, Tinashe Chuchu, and Gugu Valerie Chavarika. "An Investigation on Mobile Banking and Co-creation Services Adoption Intention in South Africa." International Journal of Interactive Mobile Technologies (iJIM) 14, no. 11 (July 10, 2020): 137. http://dx.doi.org/10.3991/ijim.v14i11.13755.
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<p>Co-creation of value between the consumer and services providers is an idea that has been receiving much attention. The purpose of this study was to investigate the influence of consumer motivation on attitudes and adoption intention of co-creational banking activities. By means of a quantitative method, 339 surveys were collected. The research instrument was compiled from existing scales that were adopted for the purpose of this study. The proposed conceptual model and hypotheses were tested using Structural Equation Mod-eling (SEM), while scale reliability and validity was confirmed using SPSS 23. Further, AMOS 23 was used to test the model fit. The findings indicated that all seven proposed hypotheses are significant. Therefore indicating that consumer motives have a positive influence on a consumer’s attitudes toward participating in co-creation activities, which in turn has an impact on rela-tive advantage, complexity and compatibility. Lastly, the results indicate that relationships exist between relative advantage, complexity and compatibility, respectively and adoption intention. This study adds to contextual knowledge of cocreational adoption within digital banking, and provides managers with significant insight into the potential success of digital customization and how banks can benefit from digital co-creation.</p>
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Olugbenga, Sanya, and Polly Mashigo. "The impact of microfinance on microenterprises." Investment Management and Financial Innovations 14, no. 3 (October 11, 2017): 82–92. http://dx.doi.org/10.21511/imfi.14(3).2017.08.
Full textAbstract:
The provision of and access to financial services, particularly credit, can contribute greatly to the development of microenterprises in South Africa. Such provision has been an issue ignored by conventional banks or formal financial institutions. The problem associated with this ignorance includes high transaction and operation costs, lack of collateral, and the inability to obtain information about microenterprises resulting in difficulties to extend such credit. Microfinance therefore becomes an alternative to conventional banking and a mainstream and sustainable development activity for extending credit to microenterprises. However, the benefits of microfinance, which include, among others, the ability to provide the much-needed financial support for microenterprises, have not been fully harnessed in South Africa. The objective of this article is to evaluate the impact of microfinance on microenterprises in a typical South African township and to propose specialized financial mechanisms to support and improve the provision of credit to microenterprises. The article draws on the findings of a study undertaken in the Ga-Rankuwa township located in the Tshwane Metropolitan area in the Gauteng province of South Africa. It further draws on a wide range of extensive review of literature that documents the impact of microfinance on microenterprises. A case study approach is adopted and mixed method research paradigm (qualitative and quantitative) is used to gather information. Structured questionnaires and interviews were used to solicit information from the randomly selected microfinance institutions and microenterprises in the Ga-Rankuwa township.
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K.G., Bokana, and Kabongo W.N.S. "Modelling Real Private Consumption Expenditure in South Africa to Test the Absolute Income Hypothesis." Journal of Economics and Behavioral Studies 10, no. 5(J) (November 3, 2018): 138–55. http://dx.doi.org/10.22610/jebs.v10i5(j).2504.
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This paper explores, the hotly debated topic among economists and policymakers, whether fiscal and monetary policies impact on households by examining the relevance of the absolute income hypothesis in explaining private consumption expenditure and its relationship with household disposable income in South Africa. Worldwide, private consumption expenditure remains a big puzzle for leading consumption function theories. Friedman’s permanent income hypothesis posits that private consumption expenditure is not affected by how much consumers earn on a daily basis, but by what they expect to earn during their lifetime. Friedman’s permanent income hypothesis is at odds with Keynes’s absolute income hypothesis, that private consumption expenditure is affected by fiscal stimulus policies, which are effective for increasing economic activity and employment. Subscribing to the former underrates the potential power of fiscal stimulus policies and other monetary or trade policies that boost short-term income. The overarching objective of this paper is to ascertain whether patterns of private consumption expenditure in South Africa are determined by Friedman or Keynes’s theory. The paper specified econometric equations with quarterly seasonally adjusted data from the South African Reserve Bank for the sample period 1984 to 2015 and estimated them with cointegration techniques consisting of the Engle-Granger two-step approach. The importance of the paper and its scientific novelty are that it is more realistic since it specified models that take into account the reaction time of the dependent variable when the independent variable changes by imposing lags on the variables. The empirical results indicate that in South Africa, when household disposable income changes over time, private consumption expenditure depends more on a household’s previous disposable income than its current disposable income. The main empirical finding is that the absolute income hypothesis is not appropriate in explaining private consumption expenditure in this country. Even when the interest rate was included in a modified absolute income hypothesis, the overall estimates were not robust. Hence, estimates of the short- and long-run regression models were not consistent with the absolute income hypothesis. This is in line with arguments put forward in some extant studies using this model, that the fiscal stimulus policies might not generate the desired increased economic activity and employment. If households use money from the fiscal stimulus policies to bail themselves out of existing debts rather than consume additional goods and services which, would be the catalyzer to increase Gross Domestic Product (GDP).
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Van Der Spuy, M., and A. Wöcke. "The effectiveness of technology based (interactive) distance learning methods in a large South African financial services organisation." South African Journal of Business Management 34, no. 2 (June 30, 2003): 1–11. http://dx.doi.org/10.4102/sajbm.v34i2.677.
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The trend towards technology-based learning (or ‘e-learning’) is increasing, driven largely by anecdotal evidence of advantages. This article compares the effectiveness of the technology supported learner driven distance learning methods to the ‘traditional’ classroom based teaching model and the simulation model. The results of the training methods on a sample of cashiers in a major South African bank are compared and the study finds that there were significant differences between the outcomes of three methods of training that had an impact on performance and knowledge retention with classroom based learning having the greatest impact.