Relevant bibliographies by topics / Banker-customer relationship

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  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters

Academic literature on the topic 'Banker-customer relationship'

Author: Grafiati
Published: 4 June 2021
Last updated: 16 February 2022

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Journal articles on the topic "Banker-customer relationship"

1

Singh, Kuldeep. "Relationship between Banker and Customer." International Journal of Trend in Scientific Research and Development Volume-3, Issue-3 (2019): 1535–37. http://dx.doi.org/10.31142/ijtsrd23441.

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Chaston, I. "Delivering Customer Satisfaction within the SME Client-Banker Relationship." Service Industries Journal 13, no. 1 (1993): 98–111. http://dx.doi.org/10.1080/02642069300000006.

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Herjanto, Halimin, and Muslim Amin. "Repurchase intention: the effect of similarity and client knowledge." International Journal of Bank Marketing 38, no. 6 (2020): 1351–71. http://dx.doi.org/10.1108/ijbm-03-2020-0108.

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PurposeThe objective of this study was to investigate the effect of appearance, lifestyle and status similarity on interaction intensity, satisfaction with a banker and repurchase intention. Also examined was the moderating effect of client knowledge in the enhancement of customer satisfaction with a banker.Design/methodology/approachA total of 800 questionnaires using the snowball sampling technique were performed to distribute the questionnaires to bank customers at different ethnic community centers in New Zealand. A total of 377 useable questionnaires were collected for further analysis.Fi
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Pond, Keith. "The value of the banker–customer relationship: Experience of individual voluntary arrangements." Journal of Financial Services Marketing 5, no. 1 (2000): 32–39. http://dx.doi.org/10.1057/palgrave.fsm.4770004.

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Ojukwu‐Ogba, Nelson E. "Banking sector reforms in Nigeria: legal implications for the banker–customer relationship." Commonwealth Law Bulletin 35, no. 4 (2009): 675–86. http://dx.doi.org/10.1080/03050710903387790.

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Ilma, Muhammad Akbar. "Sustainable Finance: Customer Loyalty or green environment?" International Journal of Contemporary Accounting 2, no. 2 (2020): 155. http://dx.doi.org/10.25105/ijca.v2i2.8316.

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<p><strong>Abstract:</strong> The purpose of this research is to see how the Indonesian bankers in response to OJK roadmap (Financial Services Authority) about sustainable finance. Sustainable financing has several interpretations that are understood differently by every banker. Sustainable finance that explain by OJK is financing for eco-friendly product such as forestry and peat land, energy and transportation, and agricultural. Banks encourage to have healthy or green lifestyle in bank such as drink in a tumbler compared to plastic glass or bottle. On the other hand bank a
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Hooley, Richard. "Bankers' references and the bank's duty of confidentiality: when practice does not make perfect." Cambridge Law Journal 59, no. 1 (2000): 21–23. http://dx.doi.org/10.1017/s0008197300270013.

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IT is a well-established principle that banking practice will be taken into account by the courts. The principle makes good sense when examining the rights and duties which arise between the banks themselves, for they are the very architects of such practice. It is open to closer scrutiny when banking practice is relied on to mould the relationship between a bank and its customer who has no control over, and may be totally unaware of, the relevant practice. To say, as Willes J. did in Hare v. Henty (1861) 10 C.B.N.S. 65, 77, that “[a] man who employs a banker is bound by the usage of bankers”
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Mittal, Suman, Krishan K. Garg, and Renu Aggarwal. "A comparative study of retail banking practices in compliance with regulatory standard." Journal of Financial Crime 26, no. 3 (2019): 808–35. http://dx.doi.org/10.1108/jfc-11-2018-0118.

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Purpose The Indian banking industry has undergone many changes with the advent of changing economic environment in the country. Many changes have taken place in terms of customer services, work culture, infrastructure, approach to sales and customer relationship management amongst others. This paper aims to attempt to evaluate the adherence of BCSBI code by the banks. Customer perception has been evaluated to analyse the adherence of the code. Also, the authors have tried to evaluate the impact of customer type (mass and class customers) and bank type (based on bank ownership- private and publ
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Oseni, Umar A., and Sodiq O. Omoola. "Prospects of an online dispute resolution framework for Islamic Banks in Malaysia." Journal of Financial Regulation and Compliance 25, no. 1 (2017): 39–55. http://dx.doi.org/10.1108/jfrc-07-2016-0055.

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Purpose This study aims to examine the prospects of using an online dispute resolution (ODR) platform for resolving relevant Islamic banking disputes in the usual banker–customer relationship in Malaysia. It is argued that through proper regulation, such innovative dispute management mechanism would not only address some legal risks associated with banking disputes but could also prevent reputational risks in the Islamic financial services industry. Design/methodology/approach Based on an internet survey, responses were obtained from about 109 respondents in Malaysia. The data obtained were su
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Umans, Timurs, Martin Kockum, Elin Nilsson, and Sofie Lindberg. "Digitalisation in the banking industry and workers subjective well-being." International Journal of Workplace Health Management 11, no. 6 (2018): 411–23. http://dx.doi.org/10.1108/ijwhm-05-2018-0069.

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Purpose The purpose of this paper is to explore how bankers perceive digitalisation relating to their subjective well-being. The paper seeks to further explore how this relation is contingent on the aspect of structural organisation represented by the concept of individualist/collectivist organisational culture. Design/methodology/approach The study is based on the survey distributed to employees of 18 bank offices in the south of Sweden, which 161 employees answered. The analysis of the data was performed by descriptive statistics, principle component analysis, Pearson correlations, multiple
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Dissertations / Theses on the topic "Banker-customer relationship"

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Alqayem, Ameera. "The banker customer confidential relationship." Thesis, Brunel University, 2015. http://bura.brunel.ac.uk/handle/2438/11373.

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Conscious of the limitations of the petroleum-based economy in Bahrain, the Bahraini government aims to improve other industries, such as finance. Therefore, the aim of this thesis is to study the current status of banking confidentiality in Bahrain, and to discover the possibilities for improvement in the banking sector in Bahrain, so that the country can succeed in being the financial centre of the Middle East. The main aspects of this study are to explore the meaning of the doctrine of confidentiality; the duration of and the exceptions to the duty of confidentiality, and the delicate balan
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Sin, Kam Fan. "Banker and customer : incidents of their relationship in a changing financial world /." Click to view the E-thesis via HKUTO, 1989. http://sunzi.lib.hku.hk/hkuto/record/B38906831.

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Sin, Kam Fan, and 單錦帆. "Banker and customer: incidents of their relationship in a changing financial world." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1989. http://hub.hku.hk/bib/B38906831.

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Gebeyehu, Biqila, and David Hörnsten. "Kundrelationer inom banksektorn : Hur svenska storbanker verkar för att säkerställa kontinuitet och lönsamhet inom studentsegmentet." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-26132.

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The purpose of this study is to investigate how the major swedish banks look upon and promote student profitability as well as long-term relationships within the student segment from a CRM point of view. The study incorporates a qualitative course of action with an abductive research approach which has been carried out by conducting personal and telephone interviews with representatives from three out of the four major swedish banks Nordea, Swedbank and Handelsbanken. Our research finds that the banks appear to regard their relationships with students as long-term investments, but that they si
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Ågren, Sofia, and Nanette Brorén. "Hur påverkar kontantlösa banker relationen till kunderna?" Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-14548.

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Titel: Hur påverkar kontantlösa banker relationen till kunderna? Nivå: C-uppsats i ämnet företagsekonomi Författare: Sofia Ågren och Nanette Brorén Handledare: Per-Arne Wikström Datum: Juni 2013   Syfte: Syftet är att belysa hur förändringen med bankernas kontanthantering i Sverige påverkar relationen med deras kunder med anseende på kundernas syn till de nya bankkanalerna.   Metod: Denna uppsats har genomförts med en kvalitativ metodansats, detta på grund av att vi ville få en djupare förklaring och förståelse till det fenomen som vi studerade. Vi valde att utföra sju intervjuer med personer
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Saha, Robin, and Alexander Ivsjö. "Bankerna i en ny miljö : Den teknologiska utvecklingens påverkan på svenska bankers marknadsföring." Thesis, Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-25710.

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Datum: 2014-06-02 Nivå: Magisteruppsats i företagsekonomi 15 HP Institution: Akademi för ekonomi, samhälle och teknik EST Författare: Alexander Ivsjö Robin Saha Titel: Bankerna i en ny miljö - Den teknologiska utvecklingens påverkan på svenska bankers marknadsföring Handledare: Sikander Khan Nyckelord: Marknadsföring, relationsmarknadsföring, transaktionsmarknadsföring, kundkontakt, kundlojalitet, kundnöjdhet, banker Frågeställning: Har och i så fall hur har bankernas marknadsföring mot privatkunden förändrats med tanke på den tekniska förändringen som har skett på den svenska bankmarknaden? H
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Yamin, Jonathan, and Natalie Hultman. "Vart tog det lokala bankkontoret vägen? : En kvalitativ fallstudie på svenska storbankers förändrade kundhanteringsprocesser under Covid-19-pandemin." Thesis, Södertörns högskola, Företagsekonomi, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-45866.

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Under Covid-19-pandemin har svenska storbanker tvingats digitalisera en stor del av sina verksamheter, för att klara av kundernas förändrade behov. I denna studie undersöks hur svenska storbanker har förändrat sina kundorienterade processer under pandemin. Fokus har lagts på hur bankerna har arbetat för att behålla kundlojaliteten digitalt. En kvalitativ fallstudie på Sveriges storbanker har genomförts för att få ett djupgående svar på hur deras kundhanteringsprocesser för att upprätthålla kundlojalitet har förändrats, till följd den påskyndande digitaliseringen under pan
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Nielsen, Anne-Linn, and Victoria Larsson. "Kundrelationer i bankbranschen : Hur banker med skilda verksamheter arbetar med kundrelationer idag." Thesis, Högskolan Dalarna, Företagsekonomi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:du-27967.

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The purpose of this study is to examine and compare how banks with differentiating operations work with their customer relationships. The financial market has changed because of digital advances in society as a whole and because of newly arisen competitors. This has created a new competition were the customer relationship is important as a competitive advantage. To establish how different banks work to retain and maintain their customer relationships we’ve conducted group interviews with banks with differentiating operations. The result shows that banks with different operations work slightly
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Teker, Sinem, and Nicole Demir. "Kundrelationer inom banksektorn : En studie om hur banker arbetar med att upprätthålla goda kundrelationer med hänsyn till den teknologiska utvecklingen." Thesis, Södertörns högskola, Institutionen för samhällsvetenskaper, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-30540.

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The banking sector has undergone major changes as a result of the technological development. The emergence of digital services in the banking sector has led to that the customers are able to manage their errands on their own. As a natural consequence, the physical contact between the bank and customer has reduced. The purpose of the study is to improve the understanding of what aspects that are important for banks to work with in order to maintain good customer relationship considering the technological developments. A qualitative method was used in the study through personal interviews with o
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Vegholm, Fatima. "Understanding bank-SME relationships the influence of adaptation and fairness on customer satisfaction /." Doctoral thesis, Stockholm : Centrum för bank och finans, Kungliga Tekniska högskolan, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-11549.

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Books on the topic "Banker-customer relationship"

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Banker-customer relationship in India. Mohit Publications, 2000.

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Charles, Proctor. Part C The Banker–Customer Relationship, 15 The Banker–Customer Contract. Oxford University Press, 2015. http://dx.doi.org/10.1093/law/9780199685585.003.0015.

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This chapter considers the nature of the basic contractual relationship between the bank and its customer. It covers the meanings of ‘banker’ and ‘customer’; the general nature of the banker–customer relationship; the terms of the banker–customer contract; the customer's duties to the bank; and the regulation of the contractual terms of the banker-customer relationship.
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Cranston, Ross. European Banking Law the Banker Customer Relationship. Informa Pub, 1993.

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European Banking Law the Banker Customer Relationship. 2nd ed. Informa Pub, 1999.

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Ross, Cranston, ed. European banking law: The banker-customer relationship. Published jointly with the Centre for Commercial Law Studies and the Chartered Institute of Bankers [by] Lloyd's of London Press, 1993.

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Cranston, Ross, ed. European Banking Law: The Banker–Customer Relationship. Informa Law from Routledge, 2020. http://dx.doi.org/10.4324/9781003123224.

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Charles, Proctor. Part C The Banker–Customer Relationship, 16 Cheques. Oxford University Press, 2015. http://dx.doi.org/10.1093/law/9780199685585.003.0016.

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This chapter reviews the general law relating to cheques. It covers the definition of bills of exchange and cheques; the impact of the Cheques Act 1992; the legal effects of payment by cheque; and the terms of the UK's cheque guarantee scheme.
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Parker, Hood. 1 Lender Liability Arising Out of the Banker-Customer Relationship. Oxford University Press, 2012. http://dx.doi.org/10.1093/law/9780198299035.003.0001.

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Charles, Proctor. Part C The Banker–Customer Relationship, 19 Electronic Funds Transfers. Oxford University Press, 2015. http://dx.doi.org/10.1093/law/9780199685585.003.0019.

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There are various means of effecting a payment between a debtor and a creditor. This chapter focuses on payment by means of a transfer from the payee's account to an account of the creditor. It discusses electronic funds transfers systems; the legal nature of electronic funds transfers; the legal consequences of a payment by means of an electronic transfer; and liabilities to third parties.
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Charles, Proctor. Part C The Banker–Customer Relationship, 17 Duties of the Paying Bank. Oxford University Press, 2015. http://dx.doi.org/10.1093/law/9780199685585.003.0017.

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This chapter considers the duties and potential liabilities of the bank in its capacity as a paying bank, that is, in meeting cheques and making payments at the request and for the account of the customer. It discusses the obligation of the bank to make payment; the nature and consequences of an unauthorized payment; various statutory protections available to an institution in its capacity as a paying bank; payment by mistake; and the extent to which the paying bank may incur liabilities to third parties in the course of performing its functions.
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Book chapters on the topic "Banker-customer relationship"

1

Whiting, D. P. "The banker-customer relationship." In Mastering Banking. Macmillan Education UK, 1994. http://dx.doi.org/10.1007/978-1-349-13240-9_4.

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Marsden, Michael. "Banker and Customer Relationship." In The Practice of Banking , Part 1. Springer Netherlands, 1985. http://dx.doi.org/10.1007/978-94-009-4962-1_1.

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Whiting, D. P. "Banker-Customer Relationships." In Mastering Banking. Macmillan Education UK, 1985. http://dx.doi.org/10.1007/978-1-349-17757-8_8.

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Chiu, Iris H.-Y., and Joanna Wilson. "2. The banker–customer relationship." In Banking Law and Regulation. Oxford University Press, 2019. http://dx.doi.org/10.1093/he/9780198784722.003.0002.

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This chapter discusses the relationship between a bank and its customer. The Bills of Exchange Act 1882 defines a banker to include ‘a body of persons whether incorporated or not who carry on the business of banking’. Meanwhile, upon the opening of an account, a person will be deemed to have become a customer of the bank and there is no requirement for a habitual course of dealings. Although the relationship between a bank and its customer is primarily governed by contract law, there may be circumstances in which the bank undertakes additional obligations, thereby taking the relationship beyond the remit of contract law such that the bank becomes subject to fiduciary duties of trust and loyalty. The chapter then considers the fiduciary nature of the banker–customer relationship as well as undue influence.
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Hedley, William, and Richard Hedley. "The Relationship of Banker and Customer." In Bills of Exchange and Bankers’ Documentary Credits. Informa Law from Routledge, 2020. http://dx.doi.org/10.4324/9781003123118-13.

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Cranston, Ross. "Introduction 1." In European Banking Law: The Banker–Customer Relationship. Informa Law from Routledge, 2020. http://dx.doi.org/10.4324/9781003123224-1.

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Schneider, Uwe H. "European and Global Harmonisation of the Law of Banking Transactions." In European Banking Law: The Banker–Customer Relationship. Informa Law from Routledge, 2020. http://dx.doi.org/10.4324/9781003123224-10.

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Yeowart, Geoffrey. "The Single European Currency 1." In European Banking Law: The Banker–Customer Relationship. Informa Law from Routledge, 2020. http://dx.doi.org/10.4324/9781003123224-11.

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Blair, William. "England." In European Banking Law: The Banker–Customer Relationship. Informa Law from Routledge, 2020. http://dx.doi.org/10.4324/9781003123224-2.

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Mouly, Christian, and Pascale Bloch. "France." In European Banking Law: The Banker–Customer Relationship. Informa Law from Routledge, 2020. http://dx.doi.org/10.4324/9781003123224-3.

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