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Dissertations / Theses on the topic 'Banking experience'

Author: Grafiati

Published: 10 September 2021

Last updated: 29 July 2025

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1

Ramathe, Jacob. "The antecedents of customer experience in retail banking." Diss., University of Pretoria, 2010. http://hdl.handle.net/2263/25671.

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Customer experience in retail banking has become a key source of differentiation. Increased competition in the financial services industry and the global financial crisis caused financial institutions to find themselves in a difficult operating environment. A sustainable competitive advantage in the current environment cannot be achieved only through excellent service delivery, service quality and prices, but through the creation of memorable customer experiences. The current study expands on the conceptual framework for the creation of customer experience proposed by Verhoef, Lemon, Parasuram

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2

Carlwe, Alfred, and Oscar Kylberg. "Customer experience in retail banking : A swedish study." Thesis, Karlstads universitet, Handelshögskolan (from 2013), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-80774.

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Customer experience has become more difficult for companies to control with the expanding number of touch points that the companies must be aware off. One of the major reasons behind the expanding number of touch points has been digitalization. The financial sector is not excluded from this change. With the digitalization continuously improving and new financial technology (fintech) being developed, things might have changed. For example, bank offices and employees have been viewed as important in earlier studies, but has this changed? What is important and affects the customer experience in t

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3

Drotskie, Adri. "Customer experience as the strategic differentiator in retail banking." Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/1373.

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4

Watson, Katherine. "Industrial finance in the U.K. : the brewing experience, 1880-1913." Thesis, University of Oxford, 1990. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.302844.

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5

Ross, Donald Gordon. "The trade credit offer for export sales : Canadian evidence and experience." Thesis, University of Bradford, 1991. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.387162.

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6

Mbama, Cajetan. "Digital banking services, customer experience and financial performance in UK banks." Thesis, Sheffield Hallam University, 2018. http://shura.shu.ac.uk/23305/.

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Digital banking through telephone, internet and mobile is becoming important for banks’ service marketing, especially with the increase in digital device usage and customer demand for financial services. The changing dynamics of banking means that banks’ performance is no longer solely dependent on branch sales. Capturing and retaining customers are vital for banks, and digital banking is becoming the tool of choice; however research on how it affects customer experience and UK banks’ performance is still limited. This thesis focusses on determining the impact of digital banking services on cu

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Razi, Mohamed Fowzi. "The role and impact of financial development in economic development : the Malaysian experience, 1959-1989." Thesis, University of Exeter, 1991. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.291730.

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8

Faltermeier, Rudolf. "The German Banking System – Types of Banks and Experience in the Crisis." Universität Potsdam, 2013. http://opus.kobv.de/ubp/volltexte/2013/6865/.

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1. The German banking system 1.1 Three pillar structure 1.2 Business aims 2. The German economy 2.1 A land of small and medium-sized companies 2.2 Banking system and economy fit together 3. Experience in the crisis 3.1 Customer behaviour 3.2 Risk situation 3.3 Profitability 4. Conclusion

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Tan, Boon Seng. "Corporate customer satisfaction in the banking industry of Asia: The Singapore experience." Thesis, Tan, Boon Seng (1998) Corporate customer satisfaction in the banking industry of Asia: The Singapore experience. Professional Doctorate thesis, Murdoch University, 1998. https://researchrepository.murdoch.edu.au/id/eprint/51106/.

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The dissertation is a concerted attempt to extend the current understanding of customer satisfaction at the business-to-business level in the Asian banking industry. Its original contribution is to build on the recent attempts in marketing research to understand the customer satisfaction process at the business-to-business level (Patterson, Johnson, and Spreng, 1997). In particular, important relational constructs such as guanxi and relationship marketing were incorporated together with the disconfirmation paradigm to conceptualise a comprehensive model of corporate-customer satisfaction withi

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Shah, Mushtaq. "Empirical studies of asset pricing : stock returns and exchange rates, 1970-1992. The UK, US, European and Japanese experience." Thesis, London School of Economics and Political Science (University of London), 1995. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.241972.

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11

Shaban, Mohamed. "Financial liberalisation, privatisation and productivity in banking : the experience of two emerging economies." Thesis, University of Leicester, 2008. http://hdl.handle.net/2381/4074.

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Banking systems in emerging and developing economies hold the key to economic growth and productivity change at the macroeconomic level. As financial globalization proceeds, many emerging economies are reforming their banking systems through the process of liberalisation, privatisation and deregulation, especially where state-owned banks have previously been dominant. This thesis uses both parametric and non-parametric methods, namely and Stochastic Frontier Analysis (SFA) and Data Envelopment Analysis (DEA) respectively, to measure the efficiency and productivity growth in the banking systems

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12

Zuren, Michael D. "The subprime mortgage crisis| A phenomenological approach to understanding the loan officer's experience." Thesis, Capella University, 2013. http://pqdtopen.proquest.com/#viewpdf?dispub=3561516.

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<p> Research has shown the recent worldwide economic crises that began in 2007 was partially initiated from lending practices widely utilized in the subprime mortgage industry. The purpose of this study was to gain a greater understanding of the loan officers' perspective on how subprime lending practices contributed to increased foreclosures, the devaluation of housing prices, and the impact of the recent governmental regulations on mortgage lending. Qualitative phenomenology was utilized in this study to explore lived-experiences and meaning loan officers have giving to the rise and fall of

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13

Ncube, Justice. "The Impact Of Mobile Banking Customer Experience On Loyalty Among Millennials In South Africa." Master's thesis, Faculty of Commerce, 2021. http://hdl.handle.net/11427/32933.

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The modern environment of pervasive interconnectedness via mobile devices and services makes it important to understand the nature of customer-bank interactions and relationships. Businesses that offer mobile banking are trying to provide their customers with improved customer service and experiences. The objective of this study is to examine how customer experience of mobile banking influences loyalty towards the bank. This study focuses on the millennials in South Africa. Banks need to remain competitive in the ever-changing business environment. Millennials are one of the largest customer s

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BALABAN, Ioan. "International and multinational banking under Bretton Woods (1945-1971) : the experience of Italian banks." Doctoral thesis, European University Institute, 2021. https://hdl.handle.net/1814/69996.

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Defence date: 11 February 2021<br>Examining Board: Professor Youssef Cassis (European University Institute); Professor Federico Romero (European University Institute); Professor Catherine Schenk (Oxford University); Professor Stefano Battilossi (University of Carlo III)<br>Business economists and financial historians distinguish between a first and a second wave of international and multinational banking. The Great Depression and the two World Wars interrupted the first wave which began in the mid 19th century. The second wave began in the 1960s and was triggered by the advent of the Euromarke

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Kimei, Charles Stephen. "Tanzania's financial experience in the post-war period." Uppsala : Stockholm, Sweden : Acta Universitatis Upsaliensis ; Distributor, Almqvist & Wiksell International, 1987. http://catalog.hathitrust.org/api/volumes/oclc/18190549.html.

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Al-Harran, Saad Abdul Sattar. "Islamic finance : the experience of the Sudanese Islamic Bank in partnership (musharakah) financing as a tool for rural development among small farmers in Sudan." Thesis, Durham University, 1990. http://etheses.dur.ac.uk/1106/.

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Herrera-Vargas, Tomas Antonio. "The institutionalisation of anti-money laundering regulations in the banking system : a Latin American experience." Thesis, London School of Economics and Political Science (University of London), 2007. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.444395.

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18

Dailida, Dzmitry. "The banking system in Belarus : the experience of transition and an analysis of bank efficiency /." Table on contents, 2009. http://aleph.unisg.ch/hsgscan/hm00231723.pdf.

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19

Mulari, A. (Anna). "Online customer experience and its management as a competitive advantage in the Finnish banking sector." Master's thesis, University of Oulu, 2019. http://jultika.oulu.fi/Record/nbnfioulu-201906052380.

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Abstract. The purpose of this research is to get an understanding of online customer experiences and their management in the Finnish banking sector. The topic is seen as highly relevant for a myriad of reasons — not only is it of great interest to the writer personally, but it is also a complex phenomenon that lacks empirical support. Nowadays, economic pressures, increasing consumer demands and new technologies all have their influence on companies. The overall goal is to not only attract customers, but also to make them happy. It is evident that customer experiences and their management h

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Wedberg, Ludvig. "Generation Y and digital banking : How can traditional Swedish retail banks address the needs and behavior of Generation Y in digital banking?" Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-254989.

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The financial sector is transforming as a result of PSD2 and open banking. The traditional retail banks face new competition from FinTechs and BigTechs. 78 percent of Nordic banks are concerned by the threat of disruption and 88 percent think that they need to rethink their business model. Customer experience and customer journeys are crucial as customer expectations is one of the major driving forces for the changing industry.Generation Y (1989 2000) is often defined as early adopters and digital natives which makes them an important but challenging customer segment. According to the Millenni

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21

Panchenko, A. "International experience in bank staff management." Thesis, Sumy State University, 2016. http://essuir.sumdu.edu.ua/handle/123456789/46891.

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The level of banking system development largely determines the rate of market economy. The basic concept of personnel management in banking institutions in our time is the growing role of the individual employee, his/her knowledge and motivation, the ability to shape and steer them to achieve their goals. Today efficiency measures bank staff work is mostly oriented on the human factor. Consider briefly the experience of some countries in the banking personnel management.

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22

Binza, Lungile. "Factors influencing the decision to transition from Multi-Channel to Omni-Channel – A Banking Perspective." Master's thesis, Faculty of Commerce, 2021. http://hdl.handle.net/11427/32603.

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Banking through insufficiently coordinated and non-integrated channels (Multi-Channel) is slowly being discarded. With Omni-Channel banking, where channels are integrated and data and information are shared across cross channels, customers are in control of the channels they wish to use. Factors influencing the organisational decision to transition from Multi-Channel to Omni-Channel hasn't been fully explored. Is this decision responding to internal factors like efficiency improvements, or is it driven by external factors like customer demands, trying to enhance customer experience, gaining co

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Андрейко, Лариса Володимирівна, Лариса Владимировна Андрейко, and Larysa Volodymyrivna Andreyko. "Teaching Presentation Skills to Business English Students: Hands-On Experience of the Ukrainian Academy of Banking." Thesis, ХНУ імені В.Н. Каразіна, 2015. http://essuir.sumdu.edu.ua/handle/123456789/59982.

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The article looks into how business presentation skills are taught in the Ukrainian Academy of Banking. It gives an overview of texbooks, which deal with practical aspects of giving presentations, as well as recommendations for using these courses in the context of modern labour market. Also, main areas of effective pesentations, which are included in the syllables are specified.<br>В даній роботі розглядається питання навчання навичкам проведення презентації англійською мовою студентів економічного профілю в Українській академії банківської справи. Пропонується огляд сучасних підручників за

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Kebkab, Kassaye Adane. "Improving usability of banking websites : by implementing user-centered design." Thesis, Högskolan i Borås, Institutionen Handels- och IT-högskolan, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-17476.

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Researchers in the area of web usability dwell on the importance of simplicity in a website design so that users can achieve a specific task with effectiveness, efficiency and satisfaction. If a banking website misses one of these characteristics of usability users may get lost in the middle of the website or become frustrated and “will seek information elsewhere”. This study assesses what are the main issues behind the current banking websites through a questionnaire with 74 participants the result of this questionnaire shows that there are still unsolved problems in the current banking websi

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Wennergren, Victor, and Harnesk Simon. "Den digitala banken : En studie om digitaliseringens inverkan på kundnöjdhet." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-414706.

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Banksektorn har genomgått omfattande förändringar till följd av digitaliseringens framväxt. Ett bredare utbud av differentierade produkter har möjliggjort för konsumenter att utföra vardagliga bankärenden på egen hand. Detta har resulterat i att alltfler bankkontor stängs ner då det inte längre genererar samma lönsamhet, något som i sin tur reducerat den fysiska interaktionen mellan banker och deras konsumenter. Att produkter och tjänster blivit digitala har inneburit konsekvenser för banksektorn då det fysiska mötet utgjort en central del för konsumenters kundnöjdhet. Ett bredare utbud av dif

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26

Karahanli, Naz Gizem, and Johannes Touma. "Digitalization of the customer experience in banking Use of AI and SSTs in complex/sensitive tasks: pre-collection." Thesis, KTH, Skolan för industriell teknik och management (ITM), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-300899.

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The digital revolution is changing the banking industry, and how banks create value and deliver services to their customers. Customer experience becomes the main pillar of digitally transformed banks through self-service technologies (SSTs) and the use of artificial intelligence (AI); the research focus of this study is to explore the impact of those modern technologies when dealing with sensitive information and emotional encounters in the banking sector. A case study method has been used with an in-depth investigation consisting of both internal and external interviews for Valhalla Bank in S

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Beznos, Luiz Bueno. "Liability of foreignness in banking sales and trading business." reponame:Repositório Institucional do FGV, 2018. http://hdl.handle.net/10438/24430.

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Submitted by Luiz Bueno Beznos (luizbeznos@gmail.com) on 2018-07-13T15:56:42Z No. of bitstreams: 1 LuizBBeznos_Foreignness.pdf: 688998 bytes, checksum: 1ee9fe6feb920942bf6288ccd99bc5de (MD5)<br>Rejected by Simone de Andrade Lopes Pires (simone.lopes@fgv.br), reason: Prezado Luiz, Recebemos eu trabalho aplicado na biblioteca digital mas será necessários alguns ajustes: Estou encaminhando por e-mail os ajudes necessários. Por favor, faça as alterações e submeta o trabalho novamente. Atenciosamente, Simone Pires SRA. on 2018-07-16T19:58:21Z (GMT)<br>Submitted by Luiz Bueno Bezn

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Kaya, Mine, and Natalie Aoudo. "Digitalisering av banktjänster och dess påverkan på Generation X." Thesis, Södertörns högskola, Företagsekonomi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-41772.

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Background: In connection with the digitalisation of banking services, new players establishing themselves in the market and increased awareness that there is a large variety of attractive banking services among private banking customers, the banking sector is undergoing major changes. Individuals are often customers in different banks at the same time for different purposes. It is therefore important for bankers to identify determinants that can be of important nature when the customer chooses a bank and banking services. Purpose: The overall purpose of the study is to create an understanding

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Candido, Beatriz Maria. "Price reversal and drift following earnings announcements : the Hong Kong experience." Thesis, University of Macau, 2001. http://umaclib3.umac.mo/record=b1636206.

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Li, Yu Fei. "Legal system and market timing effect on capital structure : an international experience." Thesis, University of Macau, 2008. http://umaclib3.umac.mo/record=b1950300.

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Al-Sayed, Hashim Abdulrahim. "A study on the development and analysis of investment tools in Islamic banks with special reference to the experience of Qatar International Islamic Bank and Qatar Islamic Bank during the period 1999-2009." Thesis, University of Wales Trinity Saint David, 2013. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.683089.

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32

Holm, Anders, and Kullström Christoffer Sundberg. "User Responsive User Experience Design: Building a Conceptual Framework." Thesis, Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-1036.

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To a large extent, business-customer interactions are acted out on digital meeting places. When the possibilities for businesses to engage in face-to-face interactions decrease, relationship building and customer service becomes more of a challenge. Digital services are easily duplicated by competitors and with standardization of interfaces and products, customers tend to switch more frequently between providers. One area where the creation and maintenance of loyal customers appears to be highly relevant is the domain of e-banking. Studies have shown that by personalizing the experience for th

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Ho, Ka Wai. "The power of hedging against inflation with real estate : the Hong Kong experience." Thesis, University of Macau, 2006. http://umaclib3.umac.mo/record=b1676383.

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Tulele, Loraini V. "Employer Attitude/Behaviour Matters: Impact of Employer Attitude/Behaviour on Indigenous Employees' Skill Acquisition and Employment Experience in the Australian Mining and Finance/Banking Sectors." Thesis, Griffith University, 2020. http://hdl.handle.net/10072/390784.

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This thesis investigates employer attitude/behaviour and its impact on Indigenous Australians’ skill acquisition and employment experience in the mining and banking industries. The current Indigenous employment literature has a limited number of studies on demand-side factors focusing on the demand for Indigenous workers and the characteristics of employers, such as how they perceive and treat Indigenous workers. This study adds to the emerging body of research with its focus on labour market discrimination and labour market segmentation as a result of employer attitude/behaviour to explain th

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Näsholm, Johansen Johanna, and Amin Noor Al. "E-loyalty in digital platforms : How do the employees in banks experience their work with customer e-loyalty, individually and in relation to each other?" Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-354624.

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This thesis aims to study how the top management and employees in banks experience their work with customer e-loyalty in digital settings, both individually and in relation to each other. Today's bank customers desire freedom in where they conduct their business and do at the same time require a deeper personal relationship with their bank advisors. The adjustments to balance these two requirements have been a challenge for many banks. While satisfied customers often create loyalty, banks in Sweden have during the recent years experienced decreasing customer satisfaction. The digitalization wi

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Šimek, David. "Připravenost bank na přechod na digitální bankovnictví." Master's thesis, Vysoká škola ekonomická v Praze, 2014. http://www.nusl.cz/ntk/nusl-264298.

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The focus of this thesis is on the readiness of banks for the transition to digital banking. Its goal is to present current trends that influence development of retail banking, the definition of digital banking and design recommendations for banks for developing the business model based on the analysis of banks competitors, qualitative research with customers, workshop with bank employees and analysis of customers life which will leats to simplification of the life of the customer so that they are ready for the transition to digital banking which will enable them to increase customers loyalty

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Al-Chalabi, Mustafa, and Lawand Bahram. "The Digital Transformation of the Swedish Banking Industry : A study on the digitalisation of Swedish banks and how it affects their perspective on customer experience." Thesis, Uppsala universitet, Institutionen för informatik och media, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-360164.

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The Swedish banking industry has long been at the forefront when it comes to digital leadership. Currently, this industry is starting to fall behind other industries, and a closer look at the industry reveals that niche banks are having less trouble with adapting new technologies than bigger banks. There are a lot of studies on specific digitalisation areas within banking but nothing comprehensive about the strategies required for digital transformation within the banking industry. As the research area is new, there is little previous research on digital transformation by today’s standards. Th

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Hultman, Anna, and Mikaela Zarki. "Do you mind talking to a chatbot? : A quantitative study about how chatbots affect the digital customer experience within Swedish banks." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-104863.

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This bachelor's degree thesis aims to increase the understanding of how chatbots affect the digital customer experience within Swedish banks. Furthermore, this study examines how bank chatbot's technical quality affects the digital customer experience. In this thesis, the authors have chosen to use a deductive approach and a quantitative research strategy. Moreover, the authors used the Statistical Package for Social Sciences (SPSS) program to process the collected quantitative data from the questionnaires. The thesis empirical findings were analyzed and discussed in correlation to previous re

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Amuenje, Florentia. "The alignment of strategic planning and budgeting and the impact on shareholder value : the experience of FNB Namibia Holdings Limited." Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/6403.

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Thesis (MBA (Business Management))--University of Stellenbosch, 2009.<br>ENGLISH ABSTRACT: Since the early 1990’s shortly after Namibia gained independence, the Namibian financial industry has gone through substantial changes. New bank legislation and regulatory requirements were introduced and the market broadened to include blacks who were excluded from the formal banking services. Customers gained more bargaining power, competition intensified, international scrutiny intensified and customers now demand more sophisticated products and quality service. The Namibian banking and financia

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Carnero, Cáceres Angelo Diego Marcelo, and Machaca Victor Antonio Bosmediano. "Online Brand experience en relación al E-Satisfaction y E-Loyalty en el sector de banca online." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2021. http://hdl.handle.net/10757/657249.

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El presente estudio desarrolla y evidencia el online brand experience con relación al e-satisfaction y e-loyalty en usuarios de banca online en el mercado peruano. Para la investigación del presente estudio se empleó una metodología cuantitativa, en donde se utilizaron encuestas virtuales para recolectar información. La información obtenida de 400 encuestas realizadas a usuarios de bancas online en el Perú, las cuales serán analizadas mediante el sistema de IBM SPSS AMOS 21.0. Los hallazgos obtenidos denotan que el online brand experience tiene un impacto positivo sobre las otras dos variabl

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Moudrý, Vojtěch. "Optimalizace procesu náboru žadatelů o spotřebitelský úvěr - případová studie." Master's thesis, Vysoká škola ekonomická v Praze, 2011. http://www.nusl.cz/ntk/nusl-124707.

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This thesis is focused on analyzing the process of an online request for a consumer loan. It targets its weak points and creates a set of recommendations that should lead to more user - friendly environment. In the theoretical part, the thesis covers issues of consumer loans and explains topics from user testing and usability. It also describes methodology of the research. The practical part of this thesis is centered around a general simulation model, which was created based on the previous analysis. With this model and using selected methods the thesis identifies critical points common to mo

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Awaijan, Sara, and Elin Karlsson. "Upplevelsestrategi vid kundinteraktioner : En jämförandestudie om kundupplevelsen i kundservice på bank och elhandelsbolag." Thesis, Mälardalens högskola, Industriell ekonomi och organisation, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-49126.

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The rapid development of today’s society is accelerated with digitalization and the customers have more possibilities to compare businesses with each-other than before. The focus on Customer Experience have increased in popularity during the last decade and an increasing number of companies have begun to consider the importance of their customers, the society, and their personnel. This study explores the customer experience in two companies in different industries and how it can be expanded to increase competitiveness and the emotional value towards the customers. An energy company and a bank

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Howcroft, Kerry. "A qualitative study of staff perceptions of men's experiences of sperm banking." Thesis, University of Leicester, 2005. http://hdl.handle.net/2381/31214.

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In 2000 alone 134, 272 men were newly with diagnosed with cancer in the UK. Treatments for neoplasms may result in sterility, and as such sperm cryopreservation is recommended for all men about to undergo treatment. Whilst research in the field of psycho-oncology is expanding the area of fertility preservation, and sperm banking in particular, has remained largely medically dominated. This study begins by reviewing the existing literature on the psychological implications of sperm cryopreservation for the oncology patient. Whilst scanty, research is available from the paediatric population, ho

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Abrahams, Gary Roy. "Why do intelligent and experienced Boards make poor decisons? : the Irish banking case study." Thesis, University of Exeter, 2015. http://hdl.handle.net/10871/18255.

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My thesis focuses on three related research themes. First, to provide academic rigour to the assertions of the Nyberg Report (2011) that the Irish banks were characterised by both groupthink and herding in the lead up to the recent financial crisis. The Nyberg Report was commissioned by the Irish government to provide explanations for the causes of the Irish financial crisis. In particular my thesis explores whether the board of Anglo Irish Bank (Anglo) was characterised by groupthink tendencies and whether the other Irish banks looked to emulate Anglo's strategy. Second, my thesis will develo

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Zhang, Di. "Early career development in Chinese banking : the impact of overseas education on graduate experiences." Thesis, University of Warwick, 2013. http://wrap.warwick.ac.uk/58388/.

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Considering the crucial role played by state-owned enterprises (SOEs) and multinational corporations (MNCs) in China’s economic reform, and the growing number and importance of Chinese overseas educated graduates, this thesis explores the early career-development of returnee graduates. The research draws on theoretical perspectives relating to human, social and cultural capital, along with theories of motivation, adaptation and job satisfaction in the course of career development, applied in the Chinese context. Two qualitative case studies were carried out in the banking sector: one in an SOE

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Riaz, Umair Ahmad. "Perceptions and experiences of British-based Muslims on Islamic banking and finance in the UK." Thesis, University of Dundee, 2014. https://discovery.dundee.ac.uk/en/studentTheses/6acc43af-1fac-4994-9aa3-e165056fe80c.

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The purpose of this study is to critically examine the perceptions, experiences and expectations of British-based Muslims on Islamic Banking and Finance. Many academics have examined the phenomenon of Islamic banking by exploring the growth of the industry, investigating selection criteria and evaluating institutional performance. Many studies analyse the attitudes of Muslims and non-Muslims towards Islamic banking from a finance perspective, ignoring theological debates and insights from critical perspectives. This thesis attempts to fill the gap in the literature by engaging in critical deba

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Ojo, Stella Ibiyinka. "Work-life balance policies and practices in Nigeria : experiences from managerial and non-managerial employees in the banking sector." Thesis, Brunel University, 2016. http://bura.brunel.ac.uk/handle/2438/13048.

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Work design and content is changing. Accompanying this change has been an increasing demand by workers for policy makers to factor the issue of managing workers’ work and life. Work–life balance as a concept has attracted attention for several years as a result of individuals attempting to juggle multiple demands from both work and outside the workplace. The number of multiple demands on individuals usually vary from one person to the other and can increase or decrease at different stages of the person’s life. Essentially, this study reviewed work–life balance literature as espoused from the U

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Hornbek, Clara, and Mikaela Lindmark. "“Vad trevligt att få träffa VD:n!”- Ja, men det är hon här bredvid mig.“ -En kvalitativ studie om kvinnors upplevda karriärhinder inom banksektorn”." Thesis, Örebro universitet, Institutionen för humaniora, utbildnings- och samhällsvetenskap, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-92443.

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Women's participation in the labor market has increased significantly since the 1970s, but thediscussion about their absence from several top positions has long been relevant. The financialsector performs second-worst from a gender equality perspective. The study therefore aims toexamine female managers’ experiences of career barriers in the banking sector and how they areexpressed. We also want to investigate the ways in which female managers navigate careerbarriers. Previous research in the field has shown that women's advancement in the labor market,specifically in the banking sector, is li

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Brand, Adriaan Cornelius. "Exploring experiences of co-worker trust, relatedness and vitality in a Music Therapy well-being intervention in a South African bank." Diss., University of Pretoria, 2013. http://hdl.handle.net/2263/40283.

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A qualitative research project was conducted to explore experiences of co-worker trust, relatedness and vitality through a short-term Music Therapy intervention designed to promote well-being. Thirteen adults who work at a branch of a South African bank in the Cape Winelands in the Western Cape Province of South Africa participated in the study. Six Music Therapy sessions were conducted in work time. Focus groups were conducted before and after the intervention. Data were generated by means of transcription of the focus groups, and thick description of selected Music Therapy session vide

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Ko, Dong Won. "Financial liberalization and internationalization the Korean experience /." 1996. http://catalog.hathitrust.org/api/volumes/oclc/37978760.html.

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