Relevant bibliographies by topics / Banking Ombudsman

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  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters

Academic literature on the topic 'Banking Ombudsman'

Author: Grafiati
Published: 4 June 2025
Last updated: 1 August 2025

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Journal articles on the topic "Banking Ombudsman"

1

Tollemache, Nadja. "Taking the Ombudsman Concept into the Private Sector: Notes on the Banking Ombudsman Scheme in New Zealand." Victoria University of Wellington Law Review 26, no. 2 (1996): 233. http://dx.doi.org/10.26686/vuwlr.v26i2.6165.

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This article traces the development of the institution of Ombudsman in New Zealand and comments on the move of the idea from the public to the private sector. The article first discusses the historical tests for unlawfulness under the Ombudsmen Act 1962 and 1975, which focused on the public sector. The success of the Ombudsmen in the public sector then led to the appointment of New Zealand's first Banking Ombudsman in 1992, modelled on similar offices in the United Kingdom and Australia. However, the article discusses factors that distinguish New Zealand's Banking Ombudsman to that of the Unit
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2

Rupani, Riya, and Shaukat Ali. "An analytical study on the performance of the banking ombudsman scheme in India." Journal of Management Research and Analysis 9, no. 3 (2022): 130–36. http://dx.doi.org/10.18231/j.jmra.2022.025.

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Customer satisfaction is an integral element in inculcating trust among the common people in the banking sector, which may also boost financial inclusion. Customer satisfaction can be measured in terms of complaints received about the bank services. The Banking Ombudsman Scheme was introduced in India in 1995 and revised in 2002 to enable the resolution of complaints of customers of banks relating to certain services rendered by the banks. To analyse the performance of the Banking Ombudsman Scheme in India based on selected parameters, a descriptive research design has been used. The present s
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3

CLARKE, CATHERINE. "THE BANKING OMBUDSMAN SCHEME." Journal of Financial Regulation and Compliance 2, no. 3 (1994): 195–200. http://dx.doi.org/10.1108/eb024806.

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4

Awadh, Ram, and Chandrika Setu Sharma. "Judicial Review of Insurance Ombudsman Decisions: A Legal Perspective." Journal of Advances and Scholarly Researches in Allied Education 21, no. 6 (2024): 134–40. https://doi.org/10.29070/avwb7r16.

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In this research, we set out to comprehend the ombudsman idea and find the problems with its implementation by conducting a thorough examination of its history, development, and operation in various regions of the globe. In light of the foregoing and in light of international precedents for ombudsman schemes, the following recommendations are put forth: (i) the establishment of a unified regulatory body overseeing all state lokayukts to standardize their respective jurisdictions and the means by which complaints are addressed; (ii) the transmission of technical circulars from insurance compani
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5

Namrata, Chakrabarty. "The Effectiveness of Indian Banking Ombudsman on Its Customers." Annual International Journal on Intellectual Property and Corporate Affairs (AIJIPCA) 1 (June 5, 2023): 58–66. https://doi.org/10.5281/zenodo.10790246.

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In India, the Banking Ombudsman was first established in the year 1995 through a scheme that was subsequently amended two times, in 2002 and 2006. Since 2006, the Ombudsman has been given a new dimension and shape for efficient functioning in solving banking disputes arising during banking transactions with the customers amicably and without resorting to adversarial systems of dispute settlement. However, with the change of time, several new issues emerge that demand changes in every existing system for which all such established systems need to adjust to such changing situations. Similarly, c
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6

Rawlings, Philip, and Chris Willett. "Ombudsman schemes in the United Kingdom's financial sector: The insurance ombudsman, the banking ombudsman, and the building societies ombudsman." Journal of Consumer Policy 17, no. 3 (1994): 307–33. http://dx.doi.org/10.1007/bf01018966.

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7

Sharma, Reema, and Fulbag Singh. "Banking Ombudsman Scheme: A Redressal Mechanism for Banking Customer's Grievances." Asian Journal of Research in Banking and Finance 5, no. 6 (2015): 136. http://dx.doi.org/10.5958/2249-7323.2015.00077.2.

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8

Olena, Pozniakova, and Dobosh Nazar. "DEVELOPMENT OF DIGITALIZATION MECHANISM OF INSTITUTE OF FINANCIAL OMBUDSMAN ON EXAMPLE OF UKRAINE." TECHNOLOGY AUDIT AND PRODUCTION RESERVES 6, no. 4(56) (2020): 54–59. https://doi.org/10.15587/2706-5448.2020.220327.

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<em>The object of research is the problem of the rights violation of consumers of financial services. The institute of financial ombudsman is important for this function. This is the person who successfully performs the function of settling disputes in many countries around the world. The authors have developed a mechanism for digitalization of the institute of financial ombudsman, which will help in resolving disputes and preventing them through a special electronic platform of the financial ombudsman, which would optimize the cooperation of consumers of financial services with the ombudsman.
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9

Tamragundi, A. N., and Seema Badiger. "ANALYTICAL STUDY ON BANKING OMBUDSMAN FROM BANKER’S STANDPOINT." YMER Digital 21, no. 06 (2022): 754–63. http://dx.doi.org/10.37896/ymer21.06/76.

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In the present scenario, Banks are all set to add new frontiers by rendering quality services with the harnessed technology and globalised market to reach the pinnacle. Banks as a largest financial service provider, it would be the part and parcel of its life to outclass in its service delivery and also to receive both the positive and negative feedback. Banks, if not a good service provider, would get hindered with its progress. Nowadays, due to the diversity of population, Customers are having good education and sound knowledge about most of the aspects, and their tough competition among the
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10

Mugdha, Mujumdar, Prabhu Sandeep, and Hallur Giri. "Qualitative Analysis of Consumer Redressal Practices in Indian Regulated Sectors." International Journal of Recent Technology and Engineering (IJRTE) 9, no. 4 (2020): 361–70. https://doi.org/10.35940/ijrte.D4987.119420.

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This paper aims to study and analyse consumer complaint resolution mechanisms and ombudsman frameworks in three Indian regulated sectors and tries to compare it with that of telecom sector. Here an analysis of regulatory data is carried out. The paper is both theoretical and analytical in nature. This research sheds light on complaint resolution frameworks in Indian regulated sectors such as &ldquo;Banking, Insurance, Electricity and telecom. Role of Ombudsman and alternates dispute resolution mechanism in the sector is also studied. It is necessary for Ombudsman to perform its duties and resp
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Dissertations / Theses on the topic "Banking Ombudsman"

1

Бричко, Марина Михайлівна, Марина Михайловна Бричко, Maryna Mykhailivna Brychko, and D. A. Riepin. "Financial ombudsman in Ukraine: enhancing trust in the financial services." Thesis, Publishing House FLAT Ltd-Burgas, 2018. http://essuir.sumdu.edu.ua/handle/123456789/71058.

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Одним з ключових принципів сталого розвитку фінансового ринку є довіра і впевненість споживачів фінансових послуг. Формування і зміцнення достатнього рівня довіри та впевненості вимагає регулювання фінансового сектора, яке, як очікується, забезпечить ефективний захист зацікавлених осіб, фінансову стабільність і платоспроможність, досягне належного рівня якості і поведінки на ринку, закріпить право споживачів на отримання повних, своєчасних компенсаційних виплат і розв'язувати спори між споживачами фінансових послуг та фінансовими установами. Був зроблений висновок, що створення фінансового омб
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2

Moukarzel, Mireille. "Vers un élargissement des méthodes alternatives du règlement des différends dans le système financier Islamique." Thesis, Université Paris-Saclay (ComUE), 2019. http://www.theses.fr/2019SACLS295.

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La thèse étudie les méthodes alternatives, approfondies par les études que j’ai menées sous ladirection de mon directeur, M. Sélim el Sayegh, sur le rôle des chambres de commerce etl’importance qu’elles octroient à l’arbitrage d’un côté et la médiation de l’autre côté. Elletraitera des finances islamiques et le système bancaire islamiques dès leur départ et jusqu’à nosjours. Elle soulignera les chocs, conflits et obstacles auxquels les institutions islamiques ontété confrontées. Elle considère de même les facteurs qui retardent le développement du lienexistant entre les institutions financière
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Books on the topic "Banking Ombudsman"

1

Criscuoli, Giovanni. Il "Banking ombudsman". Giuffrè, 1989.

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2

Office of the Banking Ombudsman. The Banking Ombudsman Scheme: Annual report. Office of the Banking Ombudsman., 1995.

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3

Office of the Banking Ombudsman. The banking ombudsman scheme: Annual report. The Office, 1996.

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4

Office of the Banking Ombudsman., ed. The Banking ombudsman scheme: Annual report. Office of the Banking Ombudsman, 1997.

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5

Office of the Banking Ombudsman., ed. The banking ombudsman scheme: Annual report. Office of the Banking Ombudsman, 1993.

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6

Office of the Banking Ombudsman. The banking ombudsman scheme: Annual report. Central Office of Information, for the Office of the Banking Ombudsman, 1995.

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7

Pinto, Odila de Lara. Ombudsman nos bancos: Agente de mudanças nas instituições bancárias brasileiras. Musa Editora, 1998.

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8

The Banking ombudsman scheme: Annual report. Office of the Banking Ombudsman, 1998.

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9

The banking ombudsman scheme: Annual report. Office of the Banking Ombudsman, 1994.

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10

The banking ombudsman scheme: Annual report. Office of the Banking Ombudsman, 1996.

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Book chapters on the topic "Banking Ombudsman"

1

Russen, Jonathan. "The Financial Ombudsman Service." In Financial Services. Oxford University PressOxford, 2006. http://dx.doi.org/10.1093/oso/9780199296651.003.0011.

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Abstract The Financial Ombudsman Service ( ‘FOS ‘) was established in December 2001 in order to provide investors with an alternative source of redress to that offered by the courts on civil claims of the kind addressed in Chapter 5. The FOS operates independently from the FSA and has assumed the jurisdiction of a number of earlier ombudsman services (such as the office of the Investment Ombudsman, the office of the Banking Ombudsman, and the Securities and Futures Authority Complaints Bureau) under a single, comprehensive complaints scheme.
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2

Bichiri, Francesca, and Cristina Poncibò. "Comparative Perspective on the Banking and Financial Ombudsman: Current Limitations and Possible Solutions." In Protecting Financial Consumers in Europe. Brill | Nijhoff, 2023. http://dx.doi.org/10.1163/9789004534391_015.

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3

"Paralipomena zum Ombudsmann der privaten Banken." In Festschrift für Achim Krämer zum 70. Geburtstag am 19. September 2009, edited by Uwe Blaurock, Joachim Bornkamm, and Christian Kirchberg. de Gruyter Recht, 2009. http://dx.doi.org/10.1515/9783899496598.3.287.

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4

Torbjörn, Ingvarsson. "Sweden." In Unfair Terms in Banking and Financial Contracts. Oxford University Press, 2023. http://dx.doi.org/10.1093/law/9780192866592.003.0013.

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This chapter discusses the importance of unfair terms control in Sweden. The main rule of unfair terms control is amended by the Consumer Contracts Act, which is the main act implementing the Unfair Contract Terms Directive (UTD). Thus, the UTD itself has been considered a law of minor significance since it entered into Sweden’s laws in 1995. Despite rulings from the Court of Justice of the European Union (CJEU), the Swedish courts have mostly used other instruments to deal with and remedy unfair terms. The chapter explains that the strategy for protecting consumers in the Nordic countries is
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