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Shcherbak, Valeriia, Оlena Nifatova, Mykhailo Kuzheliev, Olena Erkes, and Olha Mylashko. "The assessment of corporate social responsibility at Ukrainian banks." Banks and Bank Systems 14, no. 3 (September 27, 2019): 140–51. http://dx.doi.org/10.21511/bbs.14(3).2019.12.
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Corporate social responsibility issues are becoming increasingly important in the banking sector. It refers to the responsibility of banks for their business activities subject to conceivable implications for society and the environment. Currently, the modern banking system in Ukraine is in the process of shaping its own model and integrating corporate social responsibility into all business processes. Thus, it is argued that objective comprehensive assessment of corporate social responsibility of Ukrainian banks is an essential prerequisite to enhance their performance, along with building a good rapport with clients and encouraging trust in society. From the above perspective, this article suggests an approach to assess corporate social responsibility at banks which entails implementing consistent stages in evaluating the development degree of the three corporate social responsibility components: social, environmental and economic. The assessment framework substantiates a set of indicators for measuring the degree of corporate social responsibility at banks by estimating the ratio of the GRI related aspects in the financial statements of banks, and identifying the possibility to implement the main provisions of the Social Accountability International 8,000 standard and the GRI G4 (Global Reporting Initiative). The proposed approach to measuring corporate social responsibility in banking through the instruments of a three-dimensional matrix and to positioning the banks by the areas of their corporate social responsibility has been tested by processing an array of 82 non-financial reports of 31 banks over the 2016–2018 period.
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Amegbe, Hayford, Michael D. Dzandu, and Charles Hanu. "The role of brand love on bank customers' perceptions of corporate social responsibility." International Journal of Bank Marketing 39, no. 1 (January 19, 2021): 189–208. http://dx.doi.org/10.1108/ijbm-07-2020-0356.
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PurposeThe lovemarks theory (love and respect) is fairly new to the marketing literature and is now gaining much attention among marketing scholars. The study examined how brand love and brand respect moderate the relationship between corporate social responsibility (CSR), trust (TRUS), satisfaction (SAT) and loyalty (LOY) among bank customers in an emerging/and or a developing country's context.Design/methodology/approachA quantitative survey approach was used. Data from a total of 769 banking customers, containing demographic and psychographic measures were used.FindingsThis study tested six (6) hypotheses. The results confirmed the moderating role of brand respect on the relationship between CSR and TRUS in the banking sector. Also, our results reveal that BLOV moderates the relationship between SAT and LOY. The rest of our hypotheses did not confirm any significant relationship between them.Research limitations/implicationsLike any academic exercise, this study also has some limitations. The hypotheses tested for brand love on bank customers' perceptions of CSR were based on a country study. The implication of brand love for CSR may be the same or vary in different country contexts.Practical implicationsThe study provides managers of banks and managers of financial institutions a better understanding of how love and respect could play a role in their loyalty program and how to incorporate these new constructs into the already known constructs such as satisfaction, trust and loyalty.Originality/valueThis study is unique because it quantitatively examined the relationships between well-researched constructs corporate social responsibility (CSR), trust (TRUS), satisfaction (SAT) on loyalty (LOY) as well as examining these constructs with a fairly new constructs brand love (BLOV) and respect (BRES) in a single study.
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Khan, Tahreem Noor. "Corporate Social Responsibility of Islamic Banks: CSR website visibility, CSR initiatives, CSR strategy." AL-FALAH : Journal of Islamic Economics 6, no. 2 (December 17, 2021): 166. http://dx.doi.org/10.29240/alfalah.v6i2.3091.
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Purpose: The concept of Corporate Social Responsibility (CSR) has been widely known in the Islamic banking sector yet there is criticism and lack of trust which exists among stakeholdersDesign/Method/Approach: To reduce negative concern and to fill the gap in the literature, this research reinforces the integration of ethical and moral principles in the banking business.Findings: One of the integral and core elements of Islamic economics is ‘falah’; which focuses on wellness and the concept of reward in this world and hereafterOriginality/Values: To fulfil the needs of the ethical aspect of Islamic banks which leads to ‘falah’, this research has extracted the underlying theoretical issues of Islamic bank Corporate Social Responsibility (web visibility, initiatives, strategy). This research also determines the extent of CSR visibility in twelve leading Islamic banks’ corporate websites.
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Thao, Nguyen Thi Phuong, Nguyen Van Anh, and Pham Thi Thuy An. "Impact of corporate social responsibility on reputation, trust, loyalty of the customers in the banking sector – Evidence in dalat city." Science & Technology Development Journal - Economics - Law and Management 3, no. 3 (December 20, 2019): 219–34. http://dx.doi.org/10.32508/stdjelm.v3i3.562.
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The theoretical model illustrates the relationship between the implementation of corporate social responsibility (CSR) on customer loyalty in the banking industry through intermediary variables that are bank reputation and customer trust. The research was conducted in two stages. The first one is preliminary research that seeks to adjust and modify observed variables used in previous studies to fit the context of banking products in Da Lat City. Preliminary qualitative method was carried out via direct interviews with bank managers and customers in Da Lat City and preliminary quantitative research was conducted via a structured survey with a sample size of 150. The purpose of this stage is to evaluate the reliability and the monotonicity of the scale using SPSS 20 software. The main research was conducted via a detail structured survey with 350 customers in Da Lat City to evaluate the reliability and validity of the scale and test the hypotheses of the research model. The Cronbach’s Alpha reliability analysis, exploratory factor analysis (EFA), confirmatory factor analysis (CFA) and structural equation modeling (SEM) was performed on AMOS 20 software. The results indicate that three CSR activities of banks have a direct impact on their reputation which affects trust and trust, in turn, affects customer loyalty. Some suggestions for the bank managers were also proposed.
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Pratihari, Suvendu Kumar, and Shigufta Hena Uzma. "A survey on bankers’ perception of corporate social responsibility in India." Social Responsibility Journal 16, no. 2 (April 27, 2019): 225–53. http://dx.doi.org/10.1108/srj-11-2016-0198.
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PurposeThe purpose of this paper is to understand the perception of the bankers towards an integrated approach to corporate social responsibility (CSR) initiatives in a strategic way of achieving sustainable growth of the banking sector. The paper additionally provides insights into different CSR initiatives and their implementation process in the context of scheduled commercial banks (SCB) of India.Design/methodology/approachThe study is exploratory and endorses the qualitative approach of primary research methodology by adopting a non-random stratified sampling method. The localist approach of the face-to-face interview has been applied to collect the data from 26 elite class respondents from 13 SCBs. The interview method was semi-structured and open-ended. The conformity, trustworthiness, credibility, transferability, dependability test of the study have ensured the quality of the data.FindingsThe study reveals that the bankers perceive CSR as a moral obligation for the benefit of the society, beyond the regular banking operations. Further, the study comprehends that the CSR initiatives play a vital role in establishing the bank's image, brand and reputation, as well as, building a strong bond of trust among the employees and the bank management. Besides, CSR activities facilitate to cultivate a better culture by improvising in the quality of customer service for achieving competitive advantages.Research limitations/implicationsThe findings of the study represent a significant contribution to CSR theory from the interface of banking and society. Significantly, the results confirm that CSR initiatives play a vital role in building trust and minimise the gap between the employees and the management of the bank. The banks can increase its acceptance in the society and achieve competitive advantage by integrating CSR objectives with the business objectives to strengthen the corporate personality and brand.Practical implicationsThe study will help practitioners to develop the social identity of their firm to achieve competitive advantages in long-run. The bankers can channelise their limited resources while planning, designing and the implementation of different CSR activities with the overall goal of the bank in a cost-effective way. The study is confined only to public and private SCBs and limited to the geographical scope of one state in India. Therefore, further exploration may be carried out by considering other banks and geographic regions in India and different cross-cultural settings.Originality/valueThe originality of the study lies with the in-depth analysis and quality check of the data. The results can contribute significant value to the qualitative method of conducting research.
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Semenescu, Andreea, and Cătălin Valeriu Curmei. "Using CSR to mitigate information asymmetry in the banking sector." Management & Marketing 10, no. 4 (December 1, 2015): 316–29. http://dx.doi.org/10.1515/mmcks-2015-0021.
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Abstract The paper examines the power of corporate social responsibility to reduce information asymmetry and to act as a marketing instrument in the banking sector. Trust is the most important asset of a bank. Therefore, banks are motivated to use the most effective instruments to diminish information asymmetry with their stakeholders. The fact that cash disbursements in CSR actions are not directed towards shareholders makes them more valuable signals to other stakeholders regarding the financial soundness of the bank. The empirical study conducted based on limited dependent variable models supports the effectiveness of the CSR as marketing instrument in banking. It reveals the circumstances associated to a higher probability of an active CSR policy conducted by a banking institution. The results support the hypothesis that in the banking sector CSR is perceived as an instrument which helps stakeholders reduce information asymmetry. As marketing instrument, CSR contributes to increasing the tangibility of the banking products, decreasing their perceived variability and thus making them more attractive for the clients and allowing for differentiation between competitors.
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Bolibok, Piotr. "The Impact of Social Responsibility Performance on the Value Relevance of Financial Data in the Banking Sector: Evidence from Poland." Sustainability 13, no. 21 (October 29, 2021): 12006. http://dx.doi.org/10.3390/su132112006.
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Corporate social responsibility (CSR) is inevitably becoming an increasingly important part of almost every business. This is particularly true for the banking industry, which suffered substantial losses in reputation and public trust in the aftermath of the global financial crisis. Not surprisingly therefore, banks around the world have visibly intensified their CSR efforts. One of the key dimensions of CSR regards the reliability and transparency of a firm’s communication with the market, which suggests that information disclosed by responsible companies may be more value relevant. The related evidence, especially in the banking sector, is however modest and mixed. The paper aims, therefore, at empirical investigation of the impact of social responsibility performance on the value relevance of financial data in the Polish banking sector. The research employs multivariate regression analysis based on the Ohlson model and the Chow test for structural breaks. The examined sample covers 154 bank-year observations of 17 banks listed on the Warsaw Stock Exchange from 2009–2020. The results suggest that financial disclosures of banks included in CSR indices are generally more value relevant. Additionally, more responsible banks exhibit higher (lower) responsiveness of market values to net earnings (book values of equity) compared to their less socially responsible counterparts.
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Irfan, Saira, Iram Iqbal, Sumaira Iqbal, and Fatima Bashir. "CSR Image and Customer Satisfaction: The Mediating Role of Customer Trust and Customer Loyalty." Journal of Accounting and Finance in Emerging Economies 7, no. 3 (September 30, 2021): 637–50. http://dx.doi.org/10.26710/jafee.v7i3.1907.
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Purpose: This study aims to examine the impact of Corporate Social Responsibility (CSR) image on customer satisfaction in the context of the banking sector of Pakistan. Further, the intervening role of customer trust and customer loyalty in the relationship between CSR image and customer satisfaction is also examined.
Design/Methodology/Approach: Present research is quantitative in nature and collects the data through structured questionnaires. By employing the Smart PLS technique to test the proposed hypothesis.
Findings: This study reveals the following salient findings: 1) the response of CSR image to customer satisfaction is positive (p<0.01); 2) customer trust and customer loyalty both significantly mediates the impact of CSR image on customer satisfaction.
Implications/Originality/Value: Based on novel findings, the current study will help the organizations to realize the significance of CSR practices to enhance the customers’ satisfaction level.
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Mehmood, Khawaja Khalid, Rabia Rasheed, and Javeria Jaan. "How Does Stakeholders Pressure Affect Organization Performance and Employee Wellbeing? Study of Multiple Mediating Roles." Journal of Business and Social Review in Emerging Economies 6, no. 1 (March 31, 2020): 55–68. http://dx.doi.org/10.26710/jbsee.v6i1.1026.
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Employee satisfaction and high performance is every organization’s goal. When seen through the lens of stakeholder theory, these goals could be achieved by CSR practices through certain ways. Stakeholder theory affords an initial point to assimilate stakeholder pressure and corporate social responsibility practices. This research studies the effect of pressure from stakeholders over organization performance and wellbeing of employees by including the mediating effect of CSR oriented culture, CSR practices, organizational citizenship behavior, organizational commitment, and organizational trust in Pakistan’s banking sector. The study employs quantitative and cross sectional research design. A sample of 180 banks was studied through employing SmartPLS3.0 software using mediation analyses.The findings reveal that CSR oriented culture mediates between stakeholder pressure and CSR practices; CSR practices affect organization performance through organization citizenship behavior. Further, trust is a partial mediator among CSR practices and wellbeing of employees. Serial mediators play their role between stakeholder pressure and organization performance, and also play a role between stakeholder pressure and employee wellbeing. Implications/Originality/Value: The findings suggest Pakistani banks to acknowledge pressure from all stakeholders, and concentrate on CSR practices for their bank performance and staff wellbeing.
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Moliner, Miguel Angel, Diego Monferrer Tirado, and Marta Estrada-Guillén. "CSR marketing outcomes and branch managers’ perceptions of CSR." International Journal of Bank Marketing 38, no. 1 (July 22, 2019): 63–85. http://dx.doi.org/10.1108/ijbm-11-2018-0307.
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Purpose The purpose of this paper is to analyze the role of bank branch managers’ perceptions of corporate social responsibility (CSR) in CSR marketing outcomes. Design/methodology/approach The paper proposes a causal model establishing that managers’ perceptions of CSR influence the perception of CSR held by the branch’s customers, which in turn directly affects customer satisfaction, customer trust, customer engagement and customer loyalty. The unit of analysis in this quantitative study is the bank branch. Two questionnaires were administered: one to branch managers and another to five customers in each branch. Findings Branch managers’ perceptions of CSR have a marked influence on customers’ perceptions of CSR, which again have a notable impact on the relationship variables studied: customer satisfaction, customer trust, customer engagement and customer loyalty. Research limitations/implications The sample was taken from two banks in the same country (Spain) and only five customers were interviewed in each branch. The type of customers analyzed should be taken into account since a growing number of customers now carry out all of their banking online and are less likely to visit their branch. Practical implications The results highlight the importance of adopting socially responsible actions not only in the bank as a whole, but also in individual branches. It would, therefore, seem crucial for high level bank executives not only to involve branch managers in the bank’s CSR strategy, but also to empower them to undertake CSR actions that involve the customers and local community with which they interact. Originality/value First, the paper reveals the differences within the same organization in the way its CSR strategy is implemented. Second, intermediary figures or supervisors are shown to have a key role in ensuring the organization’s CSR strategy is effective. Third, the study emphasizes the importance of customers’ perception of CSR in achieving the main outcomes of relationship marketing (satisfaction, trust, engagement and loyalty). Fourth, the methodology applied in the study is innovative in its construction of dyads in which the branch is the unit of analysis, enabling a comparison between the manager’s perceptions of CSR with that of five customers from the same branch. Fifth, the findings add to the knowledge of a particularly relevant sector in the recent economic crisis, namely, the retail banking industry.
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Kvasničková Stanislavská, Lucie, K. Margarisová, and K. Šťastná. "Corporate Social Responsibility in banking sector." Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis 60, no. 2 (2012): 157–64. http://dx.doi.org/10.11118/actaun201260020157.
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After popularity increase of the concept of Corporate Social Responsibility over last century in the USA, with the 21st century the concept comes into the European Union as well, actually into Czech Republic. For the European Union, the concept of social responsibility becomes one of the tool for achieving the most competitive and dynamic knowledge-based economy (Lisbon Strategy, 2000). With the start of the financial and economic crisis, the European Commission sees in the Corporate Social Responsibility a way how to cope with the crisis. Also scientific studies (Ghoul, 2011; Gruz, 2009) indicate the positive influence of Corporate Social Responsibility on financial performance of the company. In the Czech Republic, the implementation of the concept is especially for multinational corporations. For example, Corporate Social Responsibility is very popular in financial sector, which the financial crisis did not damage so perceptible as in other countries of developed economies (Singer, 2009). This article defines on a theoretical level the concept of Corporate Social Responsibility, its development, its present form and the influence on financial performance of the company. Another part of the article focuses on three czech banking subjects (Česká spořitelna, Komerční banka a Československá obchodní banka), which regularly take the leading positions of the official corporate donors chart „TOP Filantrop“. The article explores the evolution of corporate donations and finds the connection between corporate donations and corporate profit and financial and economic crisis.
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Murawski, Tomasz. "CORPORATE SOCIAL RESPONSIBILITY IN JAPANESE BANKING SECTOR." Copernican Journal of Finance & Accounting 5, no. 2 (March 9, 2017): 149. http://dx.doi.org/10.12775/cjfa.2016.020.
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Jain, Stuti. "Corporate social responsibility in banking sector: a study on Indian banking sector." International Journal of Indian Culture and Business Management 25, no. 2 (2022): 236. http://dx.doi.org/10.1504/ijicbm.2022.121630.
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JAIN, STUTI. "CORPORATE SOCIAL RESPONSIBILITY IN BANKING SECTOR: A STUDY ON INDIAN BANKING SECTOR." International Journal of Indian Culture and Business Management 1, no. 1 (2021): 1. http://dx.doi.org/10.1504/ijicbm.2021.10044990.
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Baporikar, Neeta. "Corporate Social Responsibility for Sustainable Strategy." International Journal of Strategic Information Technology and Applications 9, no. 3 (July 2018): 1–14. http://dx.doi.org/10.4018/ijsita.2018070101.
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Growing importance of CSR is making the industry, governments, policy makers and international associations seriously view the issue of corporate social responsibility (CSR) with an aim to link sustainability for the organizations, sector and economy. Hence, more and more of them are entering the arena of setting guidelines on reporting CSR initiatives. Banking is no exception. Through in-depth literature review and grounded theory approach, this article delves into the CSR initiatives by Bank Windhoek, and the multi-pronged approach adopted in developing sustainable strategy in its pursuit and endurance to be a frontrunner in the Namibian banking sector.
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Kapur, Vrinda. "Women and corporate social responsibility in banking sector." JIMS8M: The Journal of Indian Management & Strategy 20, no. 2 (2015): 56. http://dx.doi.org/10.5958/0973-9343.2015.00017.4.
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Ali, Shahid, Amna Niazi, Beenish Arshad, Hamid Hassan, and Aftab Ahmad. "Impact of Corporate Social Responsibility on Islamic Banking Customers of Pakistan." Academic Journal of Social Sciences (AJSS ) 4, no. 4 (February 4, 2021): 959–77. http://dx.doi.org/10.54692/ajss.2020.04041316.
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This study aims to analyze the impact of corporate social responsibility on trust level of customers in the Islamic banking industry of Pakistan. The impact of trust is further studied on customers’ repurchase intentions and their word of mouth intentions. A self-administered questionnaire was used to collect data from the customers of five different banks offering Islamic banking services in Pakistan. In order to explain the relationship between variables the model was tested using Structural Equation Modeling (SEM) using AMOS. Empirical results from this study show that CSR is positively related to customer trust, repurchase intentions and word of mouth intentions in the Islamic banking industry. The findings prove that hypothesized model fit reasonably well based on comparison fit indices. The study adds valuable insights to CSR related research in South Asia and particularly focuses on the factors that influence perceptions and behaviors of Islamic banking customers.
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Moudud-Ul-Huq, Syed. "Linkage between corporate governance and corporate social responsibility in banking sector of Bangladesh." International Journal of Financial Engineering 02, no. 04 (December 2015): 1550036. http://dx.doi.org/10.1142/s242478631550036x.
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This paper has been made to analyze the linkage between corporate governance and corporate social responsibility. From analysis, it is found that Eastern Bank Ltd. (EBL) performs better than other selected banks but not enough in practicing corporate social responsibility. While, conventional banks are more imperative than Islamic banks as all the indicators cover its benchmark apart from return on total assets. It has proved that there is a significant relationship among return on equity, earnings per share, corporate governance and corporate social responsibility but corporate social responsibility has shown little impact on corporate performance.
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Kuzma, Edson, and Adriana Silva. "Corporate social responsibility in the banking sector: a comparative study." Sistemas & Gestão 13, no. 1 (March 10, 2018): 45–54. http://dx.doi.org/10.20985/1980-5160.2018.v13n1.1132.
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Polychronidou, Persefoni, Evanthia Ioannidou, Anagnostis Kipouros, Lambros Tsourgiannis, and Georg Friedrich Simet. "Corporate Social Responsibility in Greek Banking Sector – An Empirical Research." Procedia Economics and Finance 9 (2014): 193–99. http://dx.doi.org/10.1016/s2212-5671(14)00020-3.
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Dewi, I. Gusti Ayu Agung Omika, and I. Gusti Ayu Agung Pradnya Dewi. "Corporate social responsibility, green banking, and going concern on banking company in Indonesia stock exchange." International journal of social sciences and humanities 1, no. 3 (December 23, 2017): 118–34. http://dx.doi.org/10.29332/ijssh.v1n3.65.
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The issue was raised in the present research was related to the influence of Green Banking implementation on the relationship between Corporate Social Responsibility and Going Concern of Banking Companies in Indonesia Stock Exchange. The study aimed at testing and obtaining empirical evidence on the influence of Green Banking implementation on the relationship between Corporate Social Responsibility and Going Concern on Banking Companies in Indonesia Stock Exchange. The study applied the secondary data sources and data types used was quantitative data, collected through documentation studies. The data analysis technique used was the Statistical Package For Social Sciences (SPSS) with Moderated Regression Analysis (MRA) approach or interaction test. The result of the hypothesis testing showed that the implementation of Green Banking was able to strengthen the relationship between Corporate Social Responsibility and Going Concern on Banking Companies in Indonesia Stock Exchange. The expected contribution could be obtained from the results of the research was to assist the management in the banking sector in implementing Green Banking related to Corporate Social Responsibility and Going Concern on banking companies, as well as consideration for stakeholders in the banking sector in decision making.
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Al Mubarak, Zainab, Anji Ben Hamed, and Muneer Al Mubarak. "Impact of corporate social responsibility on bank’s corporate image." Social Responsibility Journal 15, no. 5 (August 5, 2019): 710–22. http://dx.doi.org/10.1108/srj-01-2018-0015.
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Purpose The purpose of this study is to investigate the impact of the corporate social responsibility (CSR) on the corporate image in the banking sector. The focus of the study is on four main components of CSR, which are economic, legal, ethical and philanthropic. Design/methodology/approach A model was used in this study to show the impact of different CSR’s factors on corporate image; (240) banks customers were approached using a questionnaire, where (155) responses were received and (144) valid responses entered for analysis. Findings The findings revealed that customers perceive CSR activities as a main element when dealing with banks. The corporate image is strengthened when banks adopt such activities, and positive and significant relationships were statistically found between CSR activities and corporate image. These activities differ in importance as perceived by banks’ customers. Research limitations/implications Enlarging sample size, involving more stakeholders such as employees and managers, and replicating the study in other countries would enrich the findings. Practical implications Banks are advised to consider the study factors in their activities and act as champions of CSR for the welfare of the society to strengthen their corporate image. Originality/value Many studies have discussed the issue of CSR, but very few are found in the Middle East, particularly in Bahrain, and in the banking sector. This paper calls for more investigation in this area for a better understanding of CSR activities and their effects on the corporate image.
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Khan, Tahreem Noor. "ESTABLISHING CONSUMER TRUST IN CORPORATE SOCIAL RESPONSIBILITY OF ISLAMIC BANKS." International Journal of Management Studies 28, Number 2 (July 13, 2021): 1–26. http://dx.doi.org/10.32890/ijms2021.28.2.1.
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In recent years, corporate social responsibility (CSR) has become a vital component and mainstream approach to business, with much attention devoted to the implications of CSR policies and practices. Yet firms still diffuse CSR initiatives without fully understanding the well-being of their stakeholders and the reactions towards the firm. The success of CSR can be determined by understanding consumer behaviours, thoughts, beliefs, attitudes, and experiences. In the case of Islamic banking, a sceptical attitude and atmosphere of distrust has prevailed because consumers are unable to distinguish between Islamic and conventional banking products and systems, and struggle to find effective CSR outcomes through Islamic banks. In a competitive environment where CSR differentiation and credibility are ongoing challenges, this research poses a fundamental question on what should constitute a CSR strategy of Islamic banks to develop trust. Using a general inductive qualitative approach, pertinent issues related to CSR and Islamic banks were extracted from 75 existing articles, to propose a framework using Quranic terms (ikhlas, istiqama, ta’awaun, tazkiya) to construct a favourable image of Islamic banks and CSR initiatives. The research findings suggest that this framework is capable of tackling consumers’ negative attitude and scepticism of Islamic banks and CSR activities.
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Utari, Sri, Sri Anawati, and Argyo Demartoto. "Representasi Taman Literasi Bidang Perbankan Berbasis Corporate Social Responsibility." Ilmu Informasi Perpustakaan dan Kearsipan 10, no. 1 (December 20, 2021): 14. http://dx.doi.org/10.24036/116160-0934.
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The library is a place for learning resources, in the millennial era it should provide a public space for learning. Universitas Sebelas Maret, Surakarta has a Literacy Park (LP) as a public space, the result of the collaboration between UNS and BNI through Corporate Social Responsibility (CSR) of BNI-Berbagi Program. The purpose of this study aims to determine the representation of TL in the banking sector based on CSR. The research method used is an exploratory qualitative method. Collecting data by observation, interviews, Focus Group Discussion and documentation. TL representation is the fulfillment of information literacy needs, students can get the latest information in the banking sector and have a comfortable place to study, and free from rules.
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Ahmedin, Lekpek. "Corporate social responsibility in Islamic banking: Theory and practice." Sociologija 61, no. 1 (2019): 32–54. http://dx.doi.org/10.2298/soc1901032a.
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Democratization of the society and the strengthening of civic awareness in many countries have brought the corporate social responsibility into the focus of attention of the scientific, investment and general public, as well as regulatory bodies. This has created a significant pressure on the corporate sector to adapt its business to the interests of numerous stakeholders. The issue of corporate social responsibility (CSR) is of particular importance to Islamic banking, as the fastest growing sector of the global financial market. Social responsibility is an integral element of the doctrine of Islamic banking and economics. The Islamic model of social responsibility is as old as Islam itself, so it is for centuries present in Sharia-compliant business. The institutionalization of Islamic banking, which began far later, raised the question of the role of social responsibility in the Islamic banks? business practice. The strong pressure from the competition, the business model insufficiently adapted to the modern market environment and the desire to achieve business success and strengthen the market position, have forced Islamic banks to face numerous challenges and partly deviate from some of their stated goals. In this article, we analyze the theoretical model of Islamic banking and the model of man adapted to its principles - homo islamicus, as the carrier of that system, the business practice of Islamic banks, the gap between expectations and realities in the relationship of Islamic banks towards CSR, and potential solutions for removing this gap. The aim is to examine the potential of Islamic banking as socially responsible and ethical alternative to, often criticized and, according to many, morally problematic conventional banking.
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Olanipekun, Ayokunle Olubunmi, Olalekan Shamsideen Oshodi, Amos Darko, and Temitope Omotayo. "The state of corporate social responsibility practice in the construction sector." Smart and Sustainable Built Environment 9, no. 2 (December 11, 2019): 91–111. http://dx.doi.org/10.1108/sasbe-11-2018-0056.
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Purpose The development of corporate social responsibility (CSR) in the construction sector is slow, thereby leaving many opportunities for further development. To enable operators in the construction sector to effectively capitalise on the opportunities to promote the development of CSR in the sector, this study employs the practice viewpoint to take the stock of CSR activities in the sector. The purpose of this paper is to reveal the state of CSR practice in the construction sector. The study also draws from the development of CSR in the manufacturing, mining and banking sectors to inform the state of CSR practice in the construction sector. Design/methodology/approach This study carries out a systematic literature review of 56 journal publications that were published between the year 2000 and 2016. The deductive coding of the publications was done to identify four themes of CSR research that constitute the practice view of the state of CSR in the construction sector. Findings The implementation of CSR is the major emphasis in the state of CSR practice in the construction sector. The implementation of CSR is wrapped in the perception of operators about CSR potentials, dimensions of CSR implemented, strategies for implementation and the effects of the implemented CSR practices on performance. The sector characteristics and organisational structure are attributes for comparing the CSR practices between the construction sector and the manufacturing, mining and banking sectors. Originality/value This study provides a researchers’ view of the state of CSR in the construction sector. Additionally, the study draws from the development of CSR in the manufacturing, mining and banking sectors to inform the state of CSR practice in the construction sector.
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Jizi, Mohammad Issam, Aly Salama, Robert Dixon, and Rebecca Stratling. "Corporate Governance and Corporate Social Responsibility Disclosure: Evidence from the US Banking Sector." Journal of Business Ethics 125, no. 4 (October 31, 2013): 601–15. http://dx.doi.org/10.1007/s10551-013-1929-2.
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Chikazhe, Lovemore, Blessing Chigunha, Martin Dandira, Tendai Silvaziso Mandere, and King Christopher Muchenje. "Corporate Social Responsibility as a Mediator of the Effect of Brand Awareness and Corporate Reputation on Customer Loyalty." Business Management and Strategy 11, no. 1 (June 27, 2020): 243. http://dx.doi.org/10.5296/bms.v11i1.17141.
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Factors that promote customer loyalty are of great concern to the banking sector because loyalty predicts business success. The purpose of this study is to examine the mediation role of corporate social responsibility on the effect of brand awareness and corporate reputation on customer loyalty. Data was collected through a cross sectional survey from 405 bank customers. Research hypotheses were tested using the structural equation model. The findings show that corporate social responsibility partially mediates the effect of both brand awareness and corporate reputation on customer loyalty. The results indicate that corporate social responsibility plays a vital role within the banking sector as it mediates the effect of brand awareness and corporate reputation on customer loyalty. If banks engage in successful corporate social responsibility practices, brand awareness and corporate reputation are enhanced and this result in improved customer loyalty. By empirically examining corporate social responsibility as a mediator on the effect of brand awareness and corporate reputation on customer loyalty the study seeks to contribute to the scholarly conversation.
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Hasan, Irmayanti, Lailatul Farida, and Kholilah Kholilah. "The role of Islamic Corporate Social Responsibility in building corporate image to increase customer loyalty." Jurnal Ekonomi Modernisasi 17, no. 2 (June 30, 2021): 83–94. http://dx.doi.org/10.21067/jem.v17i2.5334.
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This research aims to determine the influence of Islamic Corporate Social Responsibility and Corporate Image on Customer Loyalty. The research was conducted by sending questionnaires to sharia banking customers in Malang. There were 100 respondents to the study. This research is quantitative. The analysis technique used is Partial Least Square. The results showed that Islamic Corporate Social Responsibility affects Corporate Image and Customer Loyalty. This study successfully proved that CSR activities carried out by Sharia banking can increase customers' trust in Sharia banking. Besides, the survey results also showed that corporate image could not mediate ICSR's influence on customer loyalty because many customers do not know CSR activities done by Sharia banking. This study's limitations were question items in the questionnaire that did not pass the validity and reality test and a relatively small number of respondents. Further research can use question items that better describe the variables used, and analysis can be done on sharia banking customers throughout Indonesia so that the results can be more generalized.
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Upadhyay-Dhungel, Kshitiz, and Amar Dhungel. "Corporate Social Responsibility Reporting Practices in the Banking Sector of Nepal." Banking Journal 3, no. 1 (January 27, 2013): 61–78. http://dx.doi.org/10.3126/bj.v3i1.7511.
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Financial institutions not only influence the profit/loss of its shareholders but also drive the economy of the whole nation. So it should be concerned about its social obligation and responsibilities. Social responsibility refers to the obligation of a firm, beyond the required by law of economics, to pursue long-term goals that are good for society. The idea that firms, corporations, and other organizations have social responsibilities leads to the development of the concept labelled as “Corporate Social Responsibility (CSR)” and has evoked widespread interests and concerns both in business and among academicians. Banking sector is under massive pressure from its shareholders, investors, media, as well as its customers to carry out business in a socially responsible and ethical manner. This descriptive study attempts to analyse CSR reporting practices in banking sector of Nepal. For the purpose, ten commercial banks and 4 development banks were selected randomly and their website was scanned to collect data developing a Report Sheet. The total CSR reports were outlined and categorized into different groups. Later on quantitative analysis was also performed and presented using suitable statistical techniques. This study found that CSR is not mandatory in Nepal and all the banks that have made the disclosure of social responsibility have done it in voluntary basis. Among the disclosed information education, training and welfare of underprivileged; arts/heritage and culture protection; contribution to associations, clubs and other organizations; contributions to healthcare and environment; etc were the most commonly reported CSR activities. Child and women developments, religious activity, games and sports activities, blood donations were also among the thrust area for CSR reporting. The disclosures were mostly qualitative with exception of donation and sponsorship amounts. The analysis also shows that most of the Nepalese banks, especially public sector banks, do not mentyion CSR explicitly on their websites. This study strongly recommends the development of uniform standards and framework for reporting of CSR activities, which could be applied to compare it at national levels with other banks and/or industries as well as for the international comparisons. Bank can play a leading role to establish the CSR concepts in Nepalese business and corporations. It is expected that this paper will stimulate more studies in this direction. More such studies should be conducted, especially on developing countries like Nepal, where CSR is at an infant stage of development. In addition to tracing the trend of social disclosure, impacts of social and economic developments on CSR practices, there is also a need to develop a framework for CSR reporting. DOI: http://dx.doi.org/10.3126/bj.v3i1.7511 Banking Journal Vol.3(2) 2013 pp.61-78
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Akin, Ahmet, and İlker Yilmaz. "Drivers of Corporate Social Responsibility Disclosures: Evidence from Turkish Banking Sector." Procedia Economics and Finance 38 (2016): 2–7. http://dx.doi.org/10.1016/s2212-5671(16)30171-x.
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Supardi, Supardi, and Yudi Santara Setyapurnama. "Earnings management, corporate social responsibility and corporate governance in Indonesian banking industry." Imanensi: Jurnal Ekonomi, Manajemen, dan Akuntansi Islam 5, no. 1 (March 26, 2020): 35–44. http://dx.doi.org/10.34202/imanensi.5.1.2020.35-44.
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This paper describes the research which investigates the moderating effect of corporate governance (CG) on the relationship of earnings management (EM) practices and corporate social responsibility (CSR) disclosure in companies listed on the Indonesia Stock Exchange. EM used in this study is the different between discretionary realized security gain or loss and discretionary loan loss provition. Data is obtained by purposive sampling process with a total sample of 138 out of 46 banking sector companies. The results showed that EM had not effect on CSR and audit committee has a negative effect on CSR, but independent commissioner does not affect CSR if tested together with EM.
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Ullah, Md Hafij, and Mohammad Afjalur Rahman. "Corporate social responsibility reporting practices in banking companies in Bangladesh." Journal of Financial Reporting and Accounting 13, no. 2 (October 5, 2015): 200–225. http://dx.doi.org/10.1108/jfra-05-2013-0038.
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Purpose – This paper aims to provide a deeper understanding of the nature and extent of corporate social responsibility (CSR) reporting in the annual report by banking companies in Bangladesh, identify the impact of regulatory change on CSR reporting and examine whether there is any relationship between the extent of CSR reporting and bank characteristics. CSR movement and CSR reporting practices by financial sector have gathered great momentum in recent years. Banking sector is in the leading position in discharging CSR reporting. Design/methodology/approach – The sample composed of all the 30 banking companies enlisted in Dhaka Stock Exchange (DSE), and the study used content analysis approach for systematic categorization and analysis of the contents reported in the annual report. A total of 97 CSR items classified into seven classes were selected through a relevant literature review, as the expected items and average, standard deviation, coefficient of variation, percentage and correlation, etc. were used as the tools of analysis. SPSS software version 19.0 was used to analyze the data. An ordinary least square (OLS) regression model is fitted to the data for assessing the effect of independent variables on total CSR reporting score. Findings – The study found that the extent of CSR reporting in banking companies in Bangladesh varies from 27.84 to 65.98 per cent, and on an average, they report 47.39 per cent of the expected CSR items in annual report. It is also observed that banking companies in Bangladesh emphasized on linguistic or written form than charts, graphs or pictures in reporting CSR activities to their stakeholders, and the study found no significant influence of the selected bank characteristics on the extent of CSR reporting. Moreover, the study observed significant impact of regulatory change on nature and extent of CSR reporting. Research limitations/implications – The study considered all the listed commercial banking companies in Bangladesh, and the annual report of 2011 was taken as the main source of data. Social implications – Among others, the implications of the study include the following. Banking companies are expected to get a real scenario of CSR reporting of the banking sector in Bangladesh and banking companies with poor CSR contribution expected to be motivated for contributing more in CSR activities. Government and other regulatory bodies can also get detailed information regarding CSR reporting practices for formulating guidelines in this regard. Originality/value – This empirical study on the determinants of extent of CSR reporting using a larger number of expected CSR items contributes toward a better understanding of the CSR reporting practices of the banking companies in Bangladesh. The study used a new independent variable “CSR Expenditure” in justifying its influence on CSR reporting and identified the impact of regulatory change on CSR reporting. The study expects contributing in the enactment of more regulatory requirements for bringing the CSR reporting into a certain framework and encouraging in more CSR reporting in Bangladesh.
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Jolović, Nevena, and Sonja Đuričin. "Assessing the level of implementation of corporate social responsibility in Serbian banking sector." Civitas 10, no. 2 (2020): 82–96. http://dx.doi.org/10.5937/civitas2002082j.
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The integration of the social, economic, and environmental dimension of business into day-to-day business operations is a basic feature of corporate social responsibility. The new millennium saw the concept of social responsibility introduced in the Serbian banking sector. Originally perceived as a risky and intriguing phenomenon, today it is an indispensable part of many Serbian banks' business. For this reason, the aim of the research is to assess the level of implementation of corporate social responsibility in the Serbian banking sector. The sample consisted of a number of active and systemically important banks in the Republic of Serbia. We examined the propensity of Serbian banking entities to behave responsibly towards the community, the environment, their employees, investors, clients, and suppliers. For the purpose of this research, descriptive statistics, analysis and synthesis techniques, and a detailed analysis of scientific publications by Serbian and foreign authors from the relevant field were used. The results supported the premise that the Serbian banking sector exhibits a high level of implementation of socially responsible behavior, with a tendency towards further growth. This business behavior, generally speaking, indirectly affects corporate performance, stakeholder loyalty, and the reputation of the financial institutions.
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S.V, Aarthi, and Mrutuyanjaya Sahu. "Practices of corporate social responsibility in the UAE banking sector: An assessment." Journal of Research in Emerging Markets 3, no. 3 (June 18, 2021): 36–50. http://dx.doi.org/10.30585/jrems.v3i3.634.
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There is a conspicuous lack of research on Corporate Social Responsibility (CSR) practices undertaken in the United Arab Emirates, more so in the banking sector. This paper attempts to fill the gap by examining the government policies drawn up to support enterprises in their CSR efforts. The paper aims to examine the nature and practices of CSR undertaken by the banking sectors in the UAE. UAE's desire to go beyond being a tourist destination to an international business hub and financial market has resulted in their desire to set up CSR activities. In the UAE the banking sectors are the first to have adopted social responsibility and worked to advance it. Banks like Mashreq, ADCB, and Emirates NBD have actively involved themselves in CSR projects. For this study, ten UAE banks (Islamic and Non-Islamic banks) have been chosen based on purposive sampling to ensure the selected banks are currently or in the recent past involved themselves in CSR projects.
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Chapagain, Bal Ram. "Status of Corporate Social Responsibility Practices in Nepal." Quest Journal of Management and Social Sciences 2, no. 1 (May 19, 2020): 1–12. http://dx.doi.org/10.3126/qjmss.v2i1.29012.
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Background: Although there has been a significant interest in corporate social responsibility (CSR) in recent years, there is lack of adequate studies regarding the status of CSR practices in Nepal. The existing studies generally suffer from the narrow conceptualization of CSR, focus on selected companies or industry sector only and from the relatively small sample size.
Objectives: This paper aims to identify the status of CSR practices in the Nepalese context.
Methods: This study uses questionnaire survey method by taking a sample of 168 listed companies of Nepal representing diverse industry sectors. Descriptive statistics, one-way ANNOVA and t-test have been used to analyze the collected data.
Results: The overall status of CSR practices in Nepal is above the moderate level. The most common CSR practices in Nepal relate to corporate governance as well as customers whereas the least common CSR practices include environment and community related activities. Likewise, level of CSR practices is significantly higher among large firms compared to small and medium sized enterprises (SMEs). However, there is no significant difference on the status of CSR practices between banking sector and non-banking sector firms.
Conclusions: While the overall status of CSR practices in Nepal is above the moderate level, Nepalese companies are not paying adequate attention on community and environment related issues. The results also indicate that size of the firm tend to affect the level of CSR practices in the Nepalese context though the difference on CSR practices between small and medium sized firms is not statistically significant.
Implications: The government and policy makers may consider giving tax exemption or any other clearly spelled out incentives particularly to the environment and community related CSR activities. Likewise, managers and other stakeholders including the government may focus on identifying and overcoming the barriers for CSR practices among SMEs in Nepal.
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Sleibi, Randa, and Naser Abdelkarim. "Strategic Corporate Social Responsibility and Value Creation: Empirical Study in Palestine." Research in World Economy 12, no. 4 (July 19, 2021): 25. http://dx.doi.org/10.5430/rwe.v12n4p25.
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This study empirically evaluates the potential relation between strategic Corporate Social Responsibility (CSR) dimensions and strategic value creation and establishes an order of importance of these dimensions according to Palestinian public shareholding corporates listed on Palestine Exchange. This is a quantitative research that analyzes corporates’ responses on a descriptive and correlational questionnaire designed specifically for the research purpose.Cross-sectional analysis revealed important correlations between the strategic value and CSR dimensions across various sectors, such as a strong positive correlation with Proactivity in the Banking sector, a moderate negative correlation with Voluntarism in the Industrial sector, a strong positive correlation with Visibility in the Investment and Services sectors and no correlation in the Insurance sector. The order of preference with respect to dimensions also varied among sectors: the most important dimensions for the Banking, Industrial, Investment, Services and Insurance sectors were Visibility, Centrality, Voluntarism, Centrality and Proactivity; Respectively.
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Matuszak, Łukasz, Ewa Różańska, and Małgorzata Macuda. "The impact of corporate governance characteristics on banks’ corporate social responsibility disclosure." Journal of Accounting in Emerging Economies 9, no. 1 (February 4, 2019): 75–102. http://dx.doi.org/10.1108/jaee-04-2017-0040.
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Purpose The purpose of this paper is to investigate the extent and trend of corporate social responsibility (CSR) reporting in commercial banks in Poland and examine the link between corporate governance characteristics, namely size of the bank, ownership, boards size, board diversity and CSR disclosures in the banks. Design/methodology/approach The annual reports and CSR reports of the banks were examined between 2008 and 2015 using content analysis and panel data analysis. Findings The results indicate that banks improved their CSR reporting practices during examined period. There are statistically significant differences in the level of CSR disclosures between banks with a different ownership structure. Both foreign majority shareholder group as well as state majority shareholder group have a positive influence on CSR as compared with Polish majority shareholder (PMS) group (excluding State). Moreover, being listed on stock exchange has a positive influence on CSR as compared with not being listed. Further, the results also revealed that there is a significant positive effect of almost all variables related to the management board, namely, size, female board leadership and foreign board members on CSR disclosure, whereas all supervisory board variables and all considered ownership variables have no statistically significant impact on CSR disclosure. Originality/value This research contributes to the existing literature because the banking sector is often excluded from CSR studies due to its specific legal regulations and seemingly little environmental impact. Moreover, there are only few studies analysing the effect of boards characteristics on the banks CSR disclosure, especially in emerging countries. This study is also the first of this kind focusing on the two-tier system. Furthermore, the study provides the instrument to measure CSR in the banking industry. Finally, the research stresses the crucial implications for banking sector, shareholders and regulatory bodies.
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Purba, Dayu, and Said Djamaluddin. "Effect of Bank Performance on Good Corporate Governance Implications on Corporate Social Responsibility (Case Study on Banking Sub-Sector in IDX Period 2018)." Volume 5 - 2020, Issue 8 - August 5, no. 8 (August 26, 2020): 555–64. http://dx.doi.org/10.38124/ijisrt20aug440.
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The purpose of this study is to examine and analyze the effect of bank performance on good corporate governance implications of corporate social responsibility (study case in banking sub sector BEI periode 2018). Sampling method in this reseach was using purposing sampling. Research population as a many as 45 banking industries ( as of 1 april 2019) listing 2 october 2019. Analyze methode in this reasearch was using structrual eqution modeling with WarpPLS software. And the result of this research is showing that variable of capital adequation ratio (CAR), non performing loan (NPL), Net interest margin (NIM) significant positive effect on good corporate governance (GCG). meanwhile, capital adequacy ratio (CAR) has significant positive on corporate social responsibility and non performing loan (NPL), Net Interest Margin (NIM) doesn't emphaze on corporate social responsibility. Good corperate governance is most influential variable on Corporate Social Responsibility
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Tamara, I. Gusti Ayu Agung Tata Intan, and I. Gusti Ayu Nyoman Budiasih. "Pengungkapan Corporate Social Responsibility sebagai Pemoderasi Pengaruh Good Corporate Governance pada Nilai Perusahaan." E-Jurnal Akuntansi 30, no. 5 (May 25, 2020): 1221. http://dx.doi.org/10.24843/eja.2020.v30.i05.p12.
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This research aims to obtain empirical evidence regarding the Corporate Social Responsibility disclosure as a moderating effect of Good Corporate Governance on firm value. Banking sector companies that participated in the CGPI ranking and listed on the Indonesia Stock Exchange in 2013-2017 are the object of this study. Moderated Regression Analysis (MRA) is a technical analysis of the data in this study. The results show that Good Corporate Governance has no effect on firm value and the Corporate Social Responsibility disclosure as a moderating variable is able to strengthen the effect of Good Corporate Governance on firm value.
Keywords: Good Corporate Governance; Corporate Social Responsibility Disclosure; Firm Value.
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Vilar, Vítor Hugo, and João Simão. "CSR disclosure on the web: major themes in the banking sector." International Journal of Social Economics 42, no. 3 (March 2, 2015): 296–318. http://dx.doi.org/10.1108/ijse-10-2013-0240.
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Purpose – Corporate social responsibility became a core topic in the management and activity of banks. Being a bidirectional, permanent, updateable and universal access communication channel, the internet contributed to transform the way the organizations report social responsibility to stakeholders. The purpose of this paper is to understand how the banks use their web sites to disclose their social responsibility concerns and activities. Design/methodology/approach – The globe was divided in 11 regions, according to geographic and cultural criteria. Information was gathered from the corporate web sites of the ten major banks in each region, and their contents were analyzed. Geographic patterns and the correlation to universal development indicators were studied. Findings – The banks disclose on their web sites information on environmental management and socioeconomic programs. Other recurrent themes are the support to education, fight against corruption, workers’ welfare, corporate ethics and the existence of codes of conduct. There are geographic patterns in the quantity and detail of the information provided, as well as in the themes mentioned. The banks located in Europe, the American continent, and Oceania, are those who disclose more information. This confirms that the disclosure of social responsibility by the banks is larger and more detailed according to the development indexes of the country where they operate. Originality/value – The work studies the disclosure on the internet of information on social responsibility by the banks, being the first work to do it at the world level. This way, it provides a significant contribution to identify the themes that are more often disclosed and to establish comparisons between geographic areas.
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Miralam, Mohammad Saleh, and Vikram Jeet. "Nature and Extent of Corporate Social Responsibility in the Indian Banking Sector." Research in World Economy 11, no. 5 (September 3, 2020): 48. http://dx.doi.org/10.5430/rwe.v11n5p48.
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Corporate social responsibility (CSR), are societal initiatives of an organization for the community welfare and development. The purpose of the present study is to highlight the corporate social responsibility disclosure of Indian banks for the financial year 2014-15 to 2016-17. The contribution of Indian banks in CSR initiatives has been observed in the form of development of the rural sector, the contribution in basic education, generating more employment opportunities, public healthcare, and sanitation, etc. CSR has been emerged as an important factor in facilitating sustainable growth and valuing the stakeholder and featured as a competitive edge in the banking sector over its rivals and improves the reputation. The results of the study highlighted the compounded CSR spent and sector-wise CSR contributions by the Indian banks during the period of study. A compounded downfall of 7.70 percent has been observed in the growth of the amount required to CSR spent. Simultaneously, the downfall of 8.39 percent in the actual CSR spent has also been recorded in the study. But on the other hand, the amount of CSR spent of all sample banks has been increased by a compound growth of 22.60 percent during the period of study. Besides, the growth analysis of “sector-wise” CSR spent reflected an increase in the compound growth of all sectors by 21.80 percent.
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Shah, Syed Shujaat Ali, and Zia Khan. "Corporate social responsibility: a pathway to sustainable competitive advantage?" International Journal of Bank Marketing 38, no. 1 (July 19, 2019): 159–74. http://dx.doi.org/10.1108/ijbm-01-2019-0037.
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Purpose The purpose of this paper is to investigate the impact of customers’ perceptions of corporate social responsibility (CSR) on affective and continuance commitment. It analyses the moderation effect of relationship age on the CSR-commitment relationships in the banking industry of an emerging economy. Design/methodology/approach Partial least squares based structural equation modeling was used to test the proposed hypotheses in a sample of 360 respondents collected from the retail banking sector of Pakistan. Findings Customers’ CSR perceptions directly and positively influence affective and continuance commitment. The findings also confirm that relationship age is a positive moderator of the CSR-continuance commitment relationship, but does not influence the CSR-affective commitment relationship. Practical implications Marketers should use CSR activities to enhance customers’ commitment. Given the moderating role of relationship age, marketers should devise different strategies for new and long-term customers. The results clearly show that relationship age affects the CSR-continuance commitment relationship. Long-term banking customers will more likely be in a binding relationship when their banks do CSR activities and disseminate those activities to long-term customers. The study explicitly indicates that maintaining long-term customers’ base through CSR activities helps the marketers in achieving sustainable competitive advantage. Originality/value First, it is the pioneering study to empirically investigate the understudied relationship between CSR and continuance commitment. Second, it examines the moderation effect of relationship age on CSR-commitment relationships in the banking industry of an emerging economy.
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Nidhi. "CORPORATE SOCIAL RESPONSIBILITY IN INDIAN BANKING INDUSTRY: STUDY ON ATTEMPTS OF HDFC BANK." International Journal of Research -GRANTHAALAYAH 4, no. 8 (August 31, 2016): 62–74. http://dx.doi.org/10.29121/granthaalayah.v4.i8.2016.2564.
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This paper is the study about the Corporate Social Responsibilities of the banking industry in India. Social Responsibility of business refers to what a business does over and above the statutory requirement for the benefit of the society. The word “responsibility” emphasizes that the business has some moral obligations towards the society. Corporate Social Responsibility also called Corporate Conscience or Responsible Business is a form of corporate self-regulation integrated into a business model. The paper is based on secondary data. Now-a-days CSR has been assuming greater importance in the corporate world including financial institutions and banking sector. Banks and other financial institutions start promoting environment friendly and socially responsible lending and investment practices. The paper consists of key areas of 6 banks and a case study on HDFC Bank.
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Gupta, Ruchi, and Gaurav Agrawal. "Corporate Social Responsibility and Inclusive Sustainability: A Study of Indian Banking Sector." Asian Journal of Research in Banking and Finance 5, no. 12 (2015): 26. http://dx.doi.org/10.5958/2249-7323.2015.00141.8.
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Mann, Ramandeep, and Karamjeet Singh. "Corporate Social Responsibility And Financial Performance: A Study Of Indian Banking Sector." Prestige International Journal of Management & IT - Sanchayan 05, no. 01 (June 15, 2016): 1–12. http://dx.doi.org/10.37922/pijmit.2016.v05i01.004.
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Rana, Masud. "Corporate Social Responsibility (CSR): Opportunities and Challenges of Banking Sector in Bangladesh." Journal of Finance and Accounting 3, no. 6 (2015): 234. http://dx.doi.org/10.11648/j.jfa.20150306.20.
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Salloum, Charbel, Maher Al Sayah, and André Azouri. "The financial involvement of the Lebanese banking sector in corporate social responsibility." EuroMed J. of Management 1, no. 1 (2015): 21. http://dx.doi.org/10.1504/emjm.2015.072548.
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Saputra, Agung, and Asep Rokhyadi Permana Saputra. "Pengaruh Manajemen Risiko dan Corporate Social Responsibility (CSR) terhadap Profitabilitas pada Perusahaan Perbankan yang Terdaftar di Bursa Efek Indonesia Periode 2014-2018." Jurnal Public Policy 6, no. 1 (April 30, 2020): 35. http://dx.doi.org/10.35308/jpp.v6i1.1445.
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This study aims to determine the effect of risk management and corporate social responsibility (CSR) on profitability of banking companies listed on the Indonesia Stock Exchange in the 2014-2018 period. The population in this study is the banking sector companies in 2014-2018 which are listed on the IDX. Sampling using a purposive sampling technique obtained a sample of 28 banking companies. The data analysis technique uses multiple linear regression. The results showed that: (1) risk management which is proxied by credit risk (NPL) has a negative and significant effect on profitability, (2) corporate social responsibility has a positive and significant effect on profitability, and (3) risk management and corporate social responsibility have a simultaneous and significant effect on profitability
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Hossain, Mohammed, and Mohmood Ahmed Momin. "A survey of the extent of corporate social disclosure: the case of banking companies in India." Corporate Ownership and Control 5, no. 4 (2008): 452–58. http://dx.doi.org/10.22495/cocv5i4c4p4.
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The study provides the level of corporate social responsibility disclosure of the Indian banking sector. Corporate citizenship is the business strategy that shapes the values underpinning a company’s mission and the choices made each day by its executives, managers and employees as they engage with society. The bank in the society plays not an important role in any country but also behave a good citizen. Within this framework we investigated 38 banks listed on the Mumbai Stock Exchange and considered only annual report for the year 2002-03. The result shows that Indian banks are disclosing considerable amount of social information in the annual reports. The study also reveals that almost 90per cent of sample banks disclose human resource development, staff training and social/community services information. The study at least has given a scenario of the position of corporate social responsibility in Indian and especially in banking sector which is practicing as a voluntarily and acted as corporate citizen. However, more in-depth study is needed to the financial sector in the developing countries in order to understand the status of the corporate social responsibility in the world as a whole