Books on the topic 'Banks and banking - Customer services - Mauritius'

Dileep, A. S. Customer service in co-operative banks. New Delhi: Sonali Publications, 2010.

Taylor, Russell. Private banking renaissance. (Dublin): Lafferty Publications, 1990.

Carcione, Sandra Grant. Personal banking: Participant's handbook. Washington, D.C. (1120 Connecticut Ave., N.W. 20036): American Bankers Association, 1989.

Stapfer, Peter. Anreizsysteme in der Private Banking-Kundenbeziebung. Bern: Haupt, 2005.

Reidenbach, R. Eric. Developing new banking products: A manager's guide. Englewood Cliffs, N.J: Prentice-Hall, 1987.

Adrion, Elisabeth. Ertragsorientiertes Retail Banking. Bern: P. Haupt, 1997.

Chakravorti, Sujit. Universal access, cost recovery, and payment services. Chicago, Ill.]: Federal Reserve Bank of Chicago, 2005.

Grubbs, M. Ray. Customer service renaissance: Lessons from the banking wars. Chicago, Ill: Bankers Pub. Co., 1991.

Gusev, A. I. Private banking v Rossii: Opyt ėlitnogo bankovskogo obsluzhivanii͡a. Moskva: Finansist, 2003.

Veccia, James V. Establishing a banking and investment service for the affluent customer. Chicago, Ill: Probus Pub. Co., 1989.

Barnewall, Marilyn MacGruder. WG&L private banking profitability survey. Boston: Warren, Gorham & Lamont, 1989.

Trondsen, Eilif. Private banking: Meeting the challenge of the affluent market. [Menlo Park, Calif.]: SRI International, Business Intelligence Program, 1989.

West, Veronica. Banking today. Washington, D.C: American Bankers Association, 1993.

Angeli, Sergio De. Il private banking in Italia: Aspetti tecnici e profili organizzativi. Milano: Vita e pensiero, 2000.

Violano, Michael. Retail banking technology: Strategies and resources that seize the competitive advantage. New York: Wiley, 1992.

The bank book: How to revoke your bank's "license to steal" and save up to $100,000. 3rd ed. New York, NY: HarperPerennial, 1994.

Manfred, Münch, ed. Neue Finanzdienstleistungen: Deutsche Bankenmärkte im Wandel. Wiesbaden: Gabler, 1986.

Howcroft, Barry. The dynamics of responsibility and risk in corporate and wholesale finance. Loughborough: Loughborough University Banking Centre, 1997.

Gellért, Andor. Banküzletek. Budapest: Közgazdasági és Jogi Könyvkiadó, 1991.

Mrkvicka, Edward F. The bank book. New York: Perennial Library, 1989.

Mrkvicka, Edward F. The bank book. 2nd ed. New York, N.Y: HarperPerennial, 1991.

Canada, Home Bank of. Service in banking. Toronto: Home Bank of Canada, 1996.

Hanson, D. G. Service banking: The all-purpose bank. 3rd ed. London: Chartered Institute of Bankers, 1987.

Qiulin, Zhang, ed. Zhongguo si ren yin hang. Beijing: Zhong xin chu ban she, 2011.

Strand, Robert W. Banking today: Learner's handbook. Washington, D.C: American Bankers Association, 2002.

Strand, Robert W. Banking today: Learner's handbook. Washington, D.C: American Bankers Association, 1998.

Muffler, Jürg. Consulting Banking: Rahmenbedingungen, Wertsteigerungspotential und Ansätze zur Implementierung. Bern: P. Haupt, 1995.

Personalfreistellung durch Selbstbedienung zur Intensivierung des persönlichen Verkaufs in Banken: Chancen und Probleme bei verschiedenen Marktsegmenten und Organisationsformen. Frankfurt am Main: P. Lang, 1992.

Singhal, Sushila. Banks and customers: A behavioural analysis. New Delhi: Shri Ram Centre for Industrial Relations & Human Resources, 1987.

Supercommunity banking strategies: Winning the war for the customer relationship. Chicago: Irwin Professional Pub., 1997.

Straub, Eduard. Electronic banking : die elektronische Schnittstelle zwischen Banken und Kunden. Bern: P. Haupt, 1990.

Unsicherheitsreduktion im Vermögensanlagegeschäft mit Privaten: Die Institution der stabilen Geschäftsbeziehung als Erfolgsbasis für beratungsorientierte Filialbanken. Frankfurt am Main: P. Lang, 1999.

Zeltner, Birgit Helwig. Dimensionierung des Filialnetzes der Grossbanken in der Schweiz: Eine räumlich differenzierte, empirische Untersuchung der Erreichbarkeit von Bankdienstleistungen. Bern: Haupt, 2002.

Aziz, Hadia H. Abdel. Factors affecting customers' decisions to buy new retail banking services: Their implications on the new service development process. Frankfurt am Main: Lang, 2008.

Aziz, Hadia H. Abdel. Factors affecting customers' decisions to buy new retail banking services: Their implications on the new service development process. Frankfurt am Main: Lang, 2008.

Bankpreise und Kundenverhalten: Eine empirische Analyse unter besonderer Berücksichtigung wissenschaftstheoretischer und verhaltenstheoretischer Erkenntnisse. Frankfurt am Main: P. Lang, 1992.

Der multimediale Banking-Shop im Retail Banking: Die Integration der Banking-Shop-Konzeption in den bestehenden Distributionsmix einer traditionellen Retailbank. Bern: P. Haupt, 2000.

Cathcart, Jim. Winning with people through service and customer relationships. Washington, D.C. (1120 Connecticut Ave., N.W., Washington 20036): American Bankers Association, 1986.

Bird, Anat. Supercommunity banking: A superstrategy for surviving and thriving in the year 2000. Chicago: Probus Pub., 1994.

Arulraj, A. Strategic approach on service quality management in rural banking. New Delhi: Serials Publications, 2011.

Brühwiler, Barbara. Vereinbarung über die Standesregeln zur Sorgfaltspflicht der Banken (VSB 03) zwischen der Schweizerischen Bankiervereinigung ("Bankiervereinigung") einerseits und den unterzeichnenden Banken ("Banken") andererseits: Praxiskommentar. Zürich: Schulthess, 2006.

Virginia. General Assembly. Joint Subcommittee Studying the Availability of Affordable Banking Services to Low- and Moderate-Income Consumers, Bank Policies on Cashing Government Checks for Nondepositors, and the Emergence of Unregulated Check-Cashing Businesses in Virginia. Final report of the Joint Subcommittee Studying the Availability of Affordable Banking Services to Low- and Moderate-Income Consumers, Bank Policies on Cashing Government Checks for Nondepositors, and the Emergence of Unregulated Check-Cashing Businesses in Virginia: To the Governor and the General Assembly of Virginia. Richmond: Commonwealth of Virginia, 1990.

DiVanna, Joseph A. The future of retail banking: Delivering value to global customers. Basingstoke: Palgrave Macmillan, 2004.

The future of retail banking: Delivering value to global customers. New York: Palgrave Macmillan, 2003.

Carow, Kenneth. How have borrowers fared in banking mega-mergers? Cambridge, Mass: National Bureau of Economic Research, 2004.

Ritter, Dwight S. Branch banking for the nineties: New approaches to sales and management. Englewood Cliffs, N.J: Prentice Hall, 1991.

National Council of Welfare (Canada). Banking and poor people: Talk is cheap : a report. Ottawa: The Council, 1998.

Serrano, Javier. Reorientación del mercadeo bancario ; Competencia bancaria ; Análisis de decisiones de inversión en tecnología bancaria ; Manejo de tesorería: Cambios y tendencias actuales. Bogotá: Facultad de Administración, Universidad de los Andes, 1989.

Bauer, James L. Distribution 2000: Developing and implementing strategies for retail financial institutions. Dublin: Lafferty Publications, 1994.

Kim, Ŭi-sik. Kogaek manjok sidae ŭi ŭnhaeng sŏboe ŭi chŏllyak kwa silchʻŏn. Sŏul: Kukche Kŭmnyung Yŏnʼguwŏn, 1993.