Academic literature on the topic 'Batho Pele principles'
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Journal articles on the topic "Batho Pele principles"
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Chellan, Jamila, and Maureen Nokuthula Sibiya. "An audit tool for relicensing inspection for private hospitals in eThekwini district, South Africa." African Health Sciences 20, no. 2 (July 22, 2020): 936–47. http://dx.doi.org/10.4314/ahs.v20i2.49.
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Background: South Africa is moving towards National Health Insurance (NHI), which aims to provide access to universal health coverage for all South Africans. The NHI will only accredit and contract eligible health facilities that meet nationally approved quality standards in the public and private sector. Detailed tools for measuring compliance with the National Core Standards (NCS) and Batho Pele principles have been developed and implemented in the public sector. To date and since its implementation in the public sector, very little is known about the national audit tool and the method used to evaluate quality and patient safety standards in private hospitals in eThekwini district.
Objective: The aim of the study was to develop an audit tool for relicensing inspection of private hospitals in eThekwini district based on the clinical domains of the NCS and Batho Pele principles.
Methodology: An exploratory sequential mixed method research design was used with a qualitative first phase involving 24 nurse managers through purposive sampling. This was followed by a quantitative phase in which a structured questionnaire was administered to 270 nurses who were randomly sampled for the study from 4 hospitals.
Results: The results revealed that the NCS and the Batho Pele principles are not fully implemented or evaluated in the se- lected hospitals in eThekwini district.
Conclusion: These findings were significant and denoted the need for a standardised clinical audit tool for private hospitals in eThekwini district.
Keywords: Audit tool; best practices; patient care; patient rights;, support services.
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Ganesh, Shayhana, and Renitha Rampersad. "Application of the Batho Pele Principles as a Quality Management tool in HIV-AIDS Healthcare in south Africa." Indian Journal of Public Health Research & Development 9, no. 1 (2018): 327. http://dx.doi.org/10.5958/0976-5506.2018.00060.8.
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Ngidi, T. L., and N. Dorasamy. "Imperatives for Good Governance: A Case Study of the Implementation Batho Pele Principles at Durban Home Affairs Regional Level." Journal of Social Sciences 38, no. 1 (January 2014): 9–21. http://dx.doi.org/10.1080/09718923.2014.11893232.
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Mathaba, Richard Siphamandla Ryan, and Nirmala Dorasamy. "Education within public management in South Africa: A focus on external Whole-School Evaluation process’ contribution in Mpumalanga province." Risk Governance and Control: Financial Markets and Institutions 5, no. 3 (2015): 145–56. http://dx.doi.org/10.22495/rgcv5i3c1art6.
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The study focused on the role played by public sector management in South Africa towards the country’s total development and improvement. This article also analyses how through the Whole School Evaluation (WSE) process, the education system in South Africa seeks to ensure that the schooling is effective. This paper examines public management, public administration as well as new public management (NPM). The aim is to illustrate a view of how education fits in the broader public management and how the WSE process assists schooling in South Africa and Mpumalanga in particular. This is to ensure that the schooling is effective and contribute towards service delivery and the country’s overall development and improvement. Furthermore, WSE as a process, is viewed through five of NPM undisputable and debatable characteristics of accountability for performance; performance measurement; performance auditing; policy analysis and evaluation; and strategic planning and management. Public management functions and public management principles are discussed from a point of how the WSE process strives to ensure that it complies with these function and principles, and how this compliance benefit school improvement. This paper came to a number of conclusions regarding education within public management from a WSE perspective. Firstly, education through the external WSE process conforms to this principle of New Public Management in that evaluation is aimed at improving the quality of education. Also, the external WSE, as a process, and education in general, through the NPM principles can be performed within public management. Furthermore, external WSE conforms to public management principles as well as Batho Pele principles.
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Mbecke, Paulin. "Corporate municipal governance for effective and efficient public service delivery in South Africa." Journal of Governance and Regulation 3, no. 4 (2014): 98–106. http://dx.doi.org/10.22495/jgr_v3_i4_c1_p2.
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This research acknowledges the current service delivery chaos manifested through numerous protests justifying the weakness of the “Batho Pele” good governance principles to facilitate, improve and sustain service delivery by local governments. The success of corporate governance in corporate companies and state owned enterprises is recognised prompting suggestions that local governments should too adopt corporate governance principles or King III to be effective. The research reviews the King III and literature to ascertain the lack of research on corporate governance in local governments in South Africa. Considering the particular set-up of local governments, the research doubts the successful application of King III in local governments. Through critical research theory, the current service delivery crisis in local governments in South Africa is described. The success of corporate governance systems in the United Kingdom and Australian local governments justify the need for a separate corporate municipal governance system as a solution to the crisis. A specific change of legislation and corporate governance guidelines is necessary to address the uniqueness of local governments. Hence, corporate municipal governance should be compulsory and based on ten standardised good governance principles via a code of corporate governance and a corporate governance framework responding to specific prerequisites for success
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Mle, Thozamile Richard. "Professional and Ethical Conduct in the Public Sector." Africa’s Public Service Delivery and Performance Review 1, no. 1 (June 1, 2012): 26. http://dx.doi.org/10.4102/apsdpr.v1i1.22.
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One of the basic values and principles governing public administration enshrined in the Constitution of the Republic of South Africa, 1996 (Chapter 10) is that “a high standard of professional ethics must be promoted and maintained. Ethics is a process by which we clarify right and wrong and act on what we take to be right, that is, a set or system of moral principles that are generally accepted. Ethics simply means what is right and wrong, what is acceptable or unacceptable and is intertwined with the value system of people. Ethics can also be seen as being relative, not absolute, as ethical behaviour is in the eyes of the beholder. Be that as it may, however, ethical conduct and behaviour normally refer to conforming with generally accepted social norms. Relative to ethics is professionalism, which entails a high standard of work and adherence to certain standards and principles pertaining to specific work to be done. Professionalism embodies skills, competence, efficiency and effectiveness. Public institutions exist for the public good and employ public servants to render services to ensure a better life for all. The public sector is characterised by unprofessional and unethical conduct. The article unearths these and suggests strategies/mechanisms to address this ‘ill’. Can an unethical, unprofessional public servant be trusted to deliver services? Can, for example, a debt-trapped public servant who survives on borrowing money from micro-lenders, who cannot manage personal finances, be trusted to efficiently manage public funds and thus enhance service delivery? Can an incompetent, corrupt, disloyal, unaccountable, shoddy public servant who flouts the principles of Batho Pele and the code of conduct be entrusted with the responsibilities of ensuring a better life for all? The answers to these questions constitute the core of this article.
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Chellan, Jamila, and Nokuthula Maureen Sibiya. "Nursing staff perceptions regarding the clinical audit tool used for relicensing inspections within eThekwini private hospitals in South Africa." International Journal of Health Care Quality Assurance 31, no. 6 (July 9, 2018): 502–19. http://dx.doi.org/10.1108/ijhcqa-12-2017-0242.
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Purpose The purpose of this paper is to assess nursing staff perceptions regarding the clinical audit tool used for relicensing inspections within private hospitals in eThekwini district. Design/methodology/approach An exploratory sequential mixed method research design was used with a qualitative first phase involving a total population of 40 nurse managers through purposive sampling. Nurse managers (n=24) were interviewed. This was followed by a quantitative phase in which a structured questionnaire was administered to nurses (n=270) who were randomly sampled for the study from (n=4) hospitals. Documentation review, a third phase was used to corroborate the findings of the first two phases of the study. Findings The results of the study showed that the participants perceptions of the selected private hospitals in eThekwini district is that they have not fully implemented the approach to practice standards and healthcare audits in relation to three clinical domains of the National Core Standards and the Batho Pele principles. These findings were significant and denoted the need for a standardised clinical audit tool for private hospitals in eThekwini district. Research limitations/implications This study was confined to an independent group of hospitals and the findings may not be suitable for generalising across all private hospitals in eThekwini district. Originality/value These findings led to the development of a clinical audit tool with measurements representing elements of care that are critical to the provision of safe, quality health care services.
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Jardien-Baboo, Sihaam, Dalena Van Rooyen, and Esmeralda Ricks. "Perceptions of patient-centred care at public hospitals in Nelson Mandela Bay." Health SA Gesondheid 21 (October 11, 2016): 397–405. http://dx.doi.org/10.4102/hsag.v21i0.997.
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In South Africa, the quality of health care is directly related to the concept of patient-centred care and the enactment of the Batho Pele Principles and the Patients' Rights Charter. Reports in the media indicate that public hospitals in the Eastern Cape Province are on the brink of collapse, with many patients being treated in condemned hospitals which lacked piped water, electricity and essential medical equipment. Receiving quality care, and principally patient-centred care, in the face of such challenges is unlikely and consequently leads to the following question: “Are patients receiving patient-centred care in public hospitals?”A qualitative, explorative, descriptive and contextual study was conducted to explore and describe the perceptions of professional nurses regarding patient-centred care in public hospitals in Nelson Mandela Bay. Semi-structured interviews were conducted with a total of 40 purposively selected professional nurses working in public hospitals in Nelson Mandela Bay, Eastern Cape Province. Interviews were analysed according to the method described by Tesch in Creswell (2009:192).Professional nurses perceive patient-centred care as an awareness of the importance of the patient's culture, involving the patient's family, incorporating values of love and respect, optimal communication in all facets of patient care and accountability to the patient. Factors which enable patient-centred care were a positive work environment for staff, nursing manager's demonstrating exemplary professional leadership, continuous in service education for staff and collaborative teamwork within the interdisciplinary team. Barriers to patient-centred care were a lack of adequate resources, increased administrative work due to fear of litigation and unprofessional behaviour of nursing staff.
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Oliveira, Mirella Regina de, André De Souza Rocha, and Stella Maris Michaelsen. "Relação entre a independência funcional pós-AVE e a sobrecarga do cuidador." ConScientiae Saúde 12, no. 2 (July 31, 2013): 234–41. http://dx.doi.org/10.5585/conssaude.v12n2.4048.
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Objetivos: Verificar o nível de independência funcional pós-AVE, as principais sobrecargas dos cuidadores e analisar o relacionamento entre estas variáveis. Método: Participaram do estudo 40 indivíduos, 20 sobreviventes de AVE na fase crônica, avaliados pela Medida de Independência Funcional (MIF); e 20 cuidadores, pelo Índice de Sobrecarga do Cuidador Modificado (ISCm). As análises incluíram estatística descritiva e correlação de Spearman. Resultados: Entre os participantes com AVE, 70% foram dependentes para os itens “banho”, “vestirse” e “escadas”. Em 60% dos cuidadores, houve sobrecarga no item “cuidar é limitante”; e 75% deles mostraram conhecimento “ruim” sobre o AVE. Correlações negativas fortes (p
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P. Júnior, Ari P., Diego S. Silva, Wigney G. Costa, and Taciano P. Ferreira. "Avaliação Físico-Química do Córrego das Antas." Revista Processos Químicos 4, no. 7 (January 4, 2010): 78–83. http://dx.doi.org/10.19142/rpq.v4i7.110.
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A água do Ribeirão das Antas é pouco utilizada pela população anapolina, apenas em alguns trechos da nascente, para banho e atividades de irrigação. Os parâmetros físico-químicos determinam a qualidade da água, verificando a poluição despejada, que ocasiona a degradação do manancial. Foram feitas as análises de dureza da água, turbidez, pH, sólidos dissolvidos, sólidos suspensos, sólidos totais, condutividade e alcalinidade físico-químicas que atendem as normas da ABNT, para estabelecer alguns parâmetros que caracterizam o corpo d’água a fim de estipular dados sobre a qualidade da água de um dos principais mananciais da cidade.
Dissertations / Theses on the topic "Batho Pele principles"
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Mboweni, Phanuel Cyril. "Implementation of Batho Pele Principles in the Greater Tzaneen Local Muncipality." Thesis, University of Limpopo (Turfloop Campus), 2013. http://hdl.handle.net/10386/1019.
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Thesis (MPA) --University of Limpopo, 2013The study deals with the implementation of the Batho Pele principles in the Greater Tzaneen Local Municipality. Literature review was conducted as a secondary source of information and primary information was collected from a sample of 23 respondents. The study used qualitative (semi-structured questionnaire, observation and document analysis) in data collection and analysis. The findings revealed that the root causes of the challenges and the challenges themselves that the Greater Tzaneen Local Municipality is facing, are mainly internal and include the following: Low morale, budget constraints, lack of enforcement of the Batho Pele principles by both employees and their supervisors, poor employee attitudes, unwillingness to improve towards service delivery, lack of monthly and quarterly meetings where review of all programmes and projects is done. Instead review is done at the end of the year, shortage of human resource in the Community Services Directorate to effectively and efficiently implement systems, lack of sufficient performance incentives to reward those who perform well or exceed the set performance target or halo effect, focusing on the quantity of the end-product (output) rather than on the quality.
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Moodley, Padhma. "A communication perspective on the challenges faced by key government sectors in the application and adoption of Batho Pele principles: A case study of Addington and R.K.Khan hospitals”." Thesis, University of Zululand, 2012. http://hdl.handle.net/10530/1202.
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A thesis submitted in fulfilment of the requirements for the degree of Doctor of Philosophy in the
Department of Communication Science at the University of Zululand, South Africa, 2012.The under-resourced and overused public health sector of South Africa has been the subject of national policy reform initiatives and frequent government led investigations. Subsequently, in October 1997, the government introduced eight Batho Pele principles to serve as acceptable policy and legislative framework regarding service delivery in the public service. However the media has constantly criticised the public health system for their pathetic service delivery. Hospitals and clinics have been portrayed as being overburdened and under-productive. Multiple efforts by the government to remedy (and rescue) the situation have not decreased nor diminished the problems. The primary goal of this study is to examine the current quality of service offered by the public health system in South Africa especially in terms of service delivery proposed by the Batho Pele principles. More importantly, how the Batho Pele principles are communicated to the external publics will be evaluated to ascertain the challenges key government sectors face in the adoption and application of these principles. The participation of patients and staff members of two public health facilities in KwaZulu-Natal provided this study with valuable information on which this study is based. The data was collected through the use of structured interviews of in-patients and questionnaires for both outpatients and staff members. A total of 255 patients and 92 staff members participated in this study. Further, the study exposes provocative and controversial issues in the public health system and hopes to stir awareness amongst its respective leaders and its publics. This study demonstrates how challenges faced by the public health organisations through poor ineffective communication techniques caused it to fail to meets its intended purpose. This study also exposes provocative and controversial challenges which place our health care system at risk of total annihilation if left unattended. The study speaks to issues of accountability such as: planning, budgeting and decision making and the plight of the people of our nation.
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Tshambu, Avela. "Accountability of councillors through the batho pele principles in Lukhanji Local Municipality." Thesis, Nelson Mandela Metropolitan University, 2017. http://hdl.handle.net/10948/21384.
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The main objective of the study is to explore the accountability of the ward councillors through the application of the Batho Pele principles in Lukhanji Municipality. Accountability is regarded as the key aspect for any government in which it should be monitored and maintained. The main problem to be addressed by this study is the ways in which the ward councillors can improve accountability applying the Batho Pele principles. To address the research problem and to achieve the aims of this study, an empirical research was done by distributing self-administered questionnaires to the participants in Lukhanji Municipality. The research findings revealed that in Lukhanji Municipality poor accountability of the ward councillors in which it needs improvement. Another finding is that poor accountability is caused by the lack of understanding of the Batho Pele principles, lack of understanding of the accountability mechanisms and poor relations between the community and ward councillors. The research findings of the study pointed to the necessity to make a set of recommendations on improving accountability through the application of Batho Pele principles in Lukhanji Municipality.
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Khumalo, Idah Deliwe. "Compliance with the Batho Pele principles in a primary health care context / Idah Deliwe Khumalo." Thesis, North-West University, 2010. http://hdl.handle.net/10394/4847.
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In this study the focus is on Batho Pele (a Sotho translation for 'people first'), an initiative to get people that work in the public services to be service orientated and to strive for excellence towards continuous service delivery improvement (SA, 2004a:8). Batho Pele consist of a framework with two primary functions that apply to this study; service delivery to people as the customers (patients in this study) and the possibility to hold individual public servants (health care personnel in this study) accountable for poor service delivery. This, in fact, implies that poor performance lead to poor service delivery; thus, compliance with the Batho Pele principles plays a pivotal role to improve quality health care service delivery.
The purpose of the study was to make recommendations to enhance the current compliance with the Batho Pele principles in a Primary Health Care (PHC) context that would positively improve quality care and patient satisfaction. A non–experimental, quantitative, descriptive study was undertaken within the philosophical framework of the Batho Pele principles as well as the Patients‘ Right Charter. All participants completed a structured questionnaire to determine the level of compliance with the Batho Pele principles as experienced by the patients and viewed by the health care personnel in a PHC context. The data collected, was analysed using descriptive statistics. Four PHC clinics were involved, situated at Umzinyathi District Health in the Kwazulu Natal (KZN) Province of South Africa. The study included two patient–population samples, based on convenience; the participants that visited the clinics (n=132) and the participants visited by the researcher at home (n=101). Fifty– six (n=56) health care personnel who voluntary agreed to participate in the study were an all–inclusive sample.
The findings revealed that the patients in the study felt more secure to answer the questions on their experiences regarding compliances with the Batho Pele principles at home and this could be an important consideration when conducting patient satisfaction surveys. It was also clear that patients were more dissatisfied than health care personnel in most questions asked regarding their experience on the compliance with the Batho Pele principles in a PHC context.
Recommendations were made in the light of what was contained in the study that can serve as a starting point to address identified shortcomings in nursing practice, nursing education and nursing research.Thesis (M.Cur.)--North-West University, Potchefstroom Campus, 2011.
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Crous, Mareli. "Service delivery in the South African public service : implementation of the Batho Pele principles by Statistics South Africa." Diss., University of Pretoria, 2002. http://hdl.handle.net/2263/23785.
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Ralane, Nombulelo. "An investigation into the implementation of the Batho Pele Principles in the Department of Labour: Port Elizabeth." Thesis, Nelson Mandela Metropolitan University, 2011. http://hdl.handle.net/10948/1318.
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After 1994, the democratic South Africa passed a number of legislations in order to address the imbalances of the previous apartheid regime. The new South African government had a special mandate to provide appropriate services to all the citizens of the country. In 1995 the government formulated the White Paper on the Transformation of the Public Service. The aim was to transform the South African public service, which is the indication of the importance of service delivery, as the key machinery of the government to equalize service delivery to all citizens. In 1996 the Constitution of the Republic of South Africa anchored the Bill of Rights as the cornerstone of democracy that enshrines the rights of all people and affirms the democratic values of human dignity, equality and freedom. In chapter ten of the Constitution stipulates the basic values and principles governing public administration. The White Paper on Transformation of Public Service was followed by White Paper on Transforming Service Delivery in 1997 (Batho Pele White Paper) which provided a policy framework and practical implementation strategy for the more efficient , effective and equitable provision of public service. The Batho Pele White Paper signalled the adoption of a citizen oriented approach on service delivery informed by eight principles: consultation, service standard, access, courtesy, information, openness and transparency, redress and value for money. This study focuses on the investigation on the implementation of Batho Pele Principles in the Department of Labour: Port Elizabeth. The main objectives of the study are: To provide an overview of the Batho-Pele principles in relation to service delivery. To investigate the importance of implementing the Batho-Pele principles in the department of Labour, Port Elizabeth. To identify challenges affecting the implementation of the Batho-Pele principles in the Department of Labour, Port Elizabeth. To investigate the importance of implementing the Batho Pele principles in the Department of Labour: Port Elizabeth and to identify challenges affecting the implementation. In this study a sample of three units was selected to conduct research in the Department of Labour, Port Elizabeth. The units were frontline Services, Beneficiary Services and Enforcement Inspection Services. The reason for choosing these sections is because they are directly involved in serving clients. A sample of 20 officials was drawn from these units. A quantitative method of data collection and analysis was followed. The main findings of the study were firstly, that the Department of Labour officials are aware of the Batho Pele principles. Based on the findings, they are not sure of the compliance of the policies. This means that the implementation of the Batho Pele principles has gaps that need to be addressed. Officials indicate that they need attention because they are the tools of operation. They register a low morale that needs to be addressed by the Department. The dissemination of information needs to be improved and communication with the clients of the Department should be done oin all languages so that clients can clearly understand the services offered by the Department of Labour.
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Modisenyane, Mohatalle Stephen. "A Batho Pele based programme for adult basic education and training / Mohatelle [i.e. Mohatalle] Stephen Modisenyane." Thesis, North-West University, 2008. http://hdl.handle.net/10394/2339.
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The objectives of this research were to investigate the experiences of adult basic education and training educators and learners in their teaching and learning centres; and to develop a humanistic programme infused with Batho-Pele
principles for use in adult basic education and training in South Africa. Both the literature review and the qualitative empirical research methods were used to achieve these objectives. The literature review revealed that Batho-Pele is a South African public service initiative to get public servants to be service orientated, to strive for excellence in service delivery and to commit to continuous service delivery improvement. It allows South African citizens to hold public servants accountable for the level of services they deliver. These two statements make it clear that Batho-Pele is not an "add-on" activity, but it is a way of delivering services by putting citizens at the centre of public service planning and operations, which also means that Batho-Pele seeks to include all citizens for the achievement of a better-life-for-all through services and programmes of a democratic nature. The literature review also revealed that Batho-Pele encapsulates ubuntu/botho ideals. Interdependence, communalism, sensitivity towards others and caring for others are some of the aspects of ubuntu as a way of life. The community and belonging to a community is part of the essence of traditional African human life. Humanness is very important in Batho-Pele and Ubuntu way of life in the sense of seeing human needs, interests and dignity as fundamental to human existence. It was evident from the literature review proceedings that traditional Africans believed that these ideals are communally accepted and desirable ethical standards that a person acquires throughout his/her life. From the foregoing paragraph it is clear that for Batho-Pele service to succeed in communities, management culture in adult basic education and training centres in communities has to be changed to accommodate Batho-Pele as a way of life. This means that adult basic education and training centres should take stock of their educational values, as well as behaviours
and attitudes of people they serve. In this way, adult basic education and training centres would then be able to take necessary steps to prepare their educators for the revitalized Batho-Pele Culture of responsiveness, efficiency and effectiveness in delivering services to the adult learners. This research was conducted from an andragogical (an approach to education and training) based on assumptions of learner-as-adult) and ubuntugogical (an approach that emphasizes African way of life that promotes the common good of society and includes humanness as an essential element of human growth. An essential element of human growth, according to this approach, is that the community always comes first. The individual is born out of and into the community, therefore will always be part of the community) paradigms. A humanistic programme infused with Batho-Pele principles for use in adult basic education and training in South Africa was developed.Thesis (M.Ed.)--North-West University, Vaal Triangle Campus, 2008.
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Gorgonzola, Ernest. "Evaluating the district office budgeting process of the Department of Education in terms of the Batho Pele principles." Thesis, Nelson Mandela Metropolitan University, 2004. http://hdl.handle.net/10948/165.
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The objective of this research was to evaluate the district office budgeting process of the Department of Education, Port Elizabeth District, in terms of the Batho Pele principles. The aim of district offices is to satisfy the most basic education needs of people in their respective areas of jurisdiction. Improving service delivery is one of government’s eight priorities as set out in the White Paper on the transformation of the Public Service (South African Government, 1995: 4). The initiative to improve service delivery is called Batho Pele. The main research question to be addressed by this research is: Does the Department of Education experience any problems with its budgeting process to address service delivery? Through a literature survey and empirical study, various conclusions were reached and recommendations made. The bulk of education expenditure takes place within education districts but the controlling, forecasting and budgeting of expenditure takes place at the Provincial Head Office. Most high schools surveyed experience problems with the current funding policy of the Department of Education. The relative poverty of the community around the school impacts negatively on the parent’s ability to support the school. iv The budgeting process of the Department of Education should follow a bottom-up approach to budgeting. Therefore, the district office budget should be informed by the needs of the school and the provincial budget be informed by the district office budget. The management and administrative capacity at the district office need to be developed to ensure effective budgeting.
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Sebei, Matime Thabisho. "Integrated development planning as a public policy model and public participation tool in Fetakgomo local municipality, South Africa (2000-2009)." Diss., University of Pretoria, 2014. http://hdl.handle.net/2263/41259.
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The study investigates the integrated development plan as a public policy model and public participation tool, with reference to Fetakgomo Local Municipality in Limpopo province of South Africa. The researcher conducted the study through qualitative and quantitative research methods. Furthermore, triangulation research methods have been also taken into consideration with the aim of achieving the objectives of the study in applying a variety of data collection techniques. The study involved a number of data collection techniques, namely a desktop study, literature review, case study and documetary review. Specifically, the study focused on the following objectives:
i. To assess how the municipality develops and presents the Integrated Development Plan to the community;
ii. The structures promoting IDP, good governance and public participation;
iii. To bring to light any political inteferences which may hamper municipal service delivery;
iv. To critically analyse the implementation of Batho Pele principles as a way of community involvement; and
v. To identify and assess the challenges faced by both the community and the municipality during public paticipation in IDP processes.
Throughout the study, Fetakgomo Local Municipality was found to have some strengths, but it was also found that there is room for improvement in terms of providing a better and more understandable integrated development plan. In conclusion, meaningful public participation in the IDP process requires that citizens should be afforded an opportunity to raise their concerns and be taken into consideration, that they should be informed and be knowledgeable about municipal activities. The community must be willing and able to be involved. Community members must have the interest, time, opportunity and access necessary to participate. The community must take responsibility for the quality of their participation and be accountable to each other for effective and efficient use of time
and other resources. Concluding the study were reccommendations to improve the state of IDP and public participation in the municipality.Dissertation (MAdmin)--University of Pretoria, 2014.
gm2014
School of Public Management and Administration (SPMA)
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Miza, Thenjiwe Mildred. "The experiences of professional nurses working in outpatient departments of the introduction of the Batho Pele Principles in state hospitals." Thesis, Nelson Mandela Metropolitan University, 2011. http://hdl.handle.net/10948/1421.
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After 1994 with the inception of the South African Democratic Government, the health care delivery system was one of the areas that had to be reviewed. The vehicle for a comprehensive health care system was based on primary health care which encouraged people and patients to take responsibility for their health by being involved in all aspects of their care. For this purpose the Batho Pele principles were introduced, a concept which is informed by 8 principles, namely: consultation, service standards, access, courtesy, information, openness and transparency, redress and value for money. These principles are meant to restore the dignity and the rights of patients which are paramount in the Constitution of South Africa. (Constitution of South Africa 108 of 1996 Chapter 2) The nurses claim that since the introduction of the Batho Pele Principles, patients and their families have been “impossible” towards nurses, making unnecessary and sometimes impossible demands. The nurses also experience patients and their families as being informed of their “rights” but not of their responsibilities as patients. They were also unaware of the rights of the nurses. The objectives of the study were:- To explore and describe the experiences of professional nurses working in the outpatient departments of the introduction of the Batho Pele principles in state hospitals, and to Recommend guidelines that will enhance better understanding and implementation of the Batho Pele principles by the professional nurses. The study is founded on a qualitative research paradigm based on explorative, descriptive and contextual framework. The data was collected from focus groups from each hospital of the Port Elizabeth Hospital Complex. Each group consisted of four to six willing participants all of them were professional nurses who have worked at least five or more years in the outpatient department of the Port Elizabeth Hospital Complex. Data was collected via semi-structured audio-taped interviews together with the researcher’s field notes. Data analysis was done using Tesch’s data analysis spiral. The assistance of independent coder reinforced the truth value of the findings. Themes and subthemes emerged from the data that was collected and revealed that the professional nurses experienced that the Batho Pele Principles as a good policy, but that it was difficulty to uphold due to inadequate planning of health services prior to implementation of the Batho Pele Principles. They experience not getting from their management and they also experience that there was lack of discipline in their institutions. Based on these findings, guidelines that will recommend better implementation of the Batho Pele Principles by nurses were compiled by the researcher and future research in this regard was recommended.
Books on the topic "Batho Pele principles"
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South Africa. Public Service Commission. Branch: Monitoring and Evaluation. Evaluation of performance and compliance with the Batho Pele principle of redress. Pretoria: Public Service Commission, 2006.
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South Africa. Public Service Commission. Branch: Monitoring and Evaluation. Evaluation of performance and compliance with the Batho Pele principle of access. Pretoria: Public Service Commission, 2006.
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South Africa. Public Service Commission. Branch: Monitoring and Evaluation. Report on the evaluation of the implementation of the Batho Pele principle of consultation. Pretoria: Public Service Commission, 2007.
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Reviews, South Africa Public Service Commission Branch: Investigations and Human Resource. Report on the implementation of the Batho Pele principle of openness and transparency in the public service. Arcadia [South Africa]: Public Service Commission, 2008.
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South Africa. Public Service Commission. Branch: Monitoring and Evaluation., ed. Report on the evaluation of the Batho Pele principle of value for money in the public service, August 2007. Pretoria: Public Service Commission, 2007.
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Shambare, Richard. "Consumer Adoption of E-Government in South Africa." In Advances in Marketing, Customer Relationship Management, and E-Services, 190–217. IGI Global, 2016. http://dx.doi.org/10.4018/978-1-5225-0282-1.ch009.
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This chapter examines South African consumers' patterns of adoption of electronic governance systems. Three elements related to e-government adoption are examined. Firstly, the development of e-government in South Africa is explored. Secondly, the chapter investigates the barriers constraining the public's utilisation of e-gov. Thirdly, suggestions on how e-government initiatives could be better aligned to the Principles of Batho Pele, or people-centred governance, are proffered. To achieve the first objective, an extensive review of the literature encapsulating e-government, South African public services, information communication technologies and commerce is conducted. To achieve the second objective, a survey of 349 consumers from two South African provinces was conducted to explore barriers associated with e-gov adoption. Findings show that although the Batho Pele Principles are pronounced in public sector organisations' missions, their implementation within e-gov still remains a challenge. A plethora of challenges were observed to retard e-government adoption.
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Shambare, Richard. "Consumer Adoption of E-Government in South Africa." In Open Government, 2082–110. IGI Global, 2020. http://dx.doi.org/10.4018/978-1-5225-9860-2.ch096.
Full textAbstract:
This chapter examines South African consumers' patterns of adoption of electronic governance systems. Three elements related to e-government adoption are examined. Firstly, the development of e-government in South Africa is explored. Secondly, the chapter investigates the barriers constraining the public's utilisation of e-gov. Thirdly, suggestions on how e-government initiatives could be better aligned to the Principles of Batho Pele, or people-centred governance, are proffered. To achieve the first objective, an extensive review of the literature encapsulating e-government, South African public services, information communication technologies and commerce is conducted. To achieve the second objective, a survey of 349 consumers from two South African provinces was conducted to explore barriers associated with e-gov adoption. Findings show that although the Batho Pele Principles are pronounced in public sector organisations' missions, their implementation within e-gov still remains a challenge. A plethora of challenges were observed to retard e-government adoption.
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Luthuli, Lungile P., and Trywell T. Kalusopa. "The Integration of Medical Records Management Requirements in ICTs." In Advances in Electronic Government, Digital Divide, and Regional Development, 49–67. IGI Global, 2020. http://dx.doi.org/10.4018/978-1-7998-2527-2.ch003.
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This study comparatively investigates the integration of medical records management requirements in the ICTs/electronic health systems in two hospitals: a public and private hospital in the Umhlathuze Area, KwaZulu-Natal Province, South Africa. The study made a comparison and examined whether the current management practices support service delivery in the context of the Batho Pele principles. In doing this, the study reviewed extensive literature on records management by assessing the depth of the integration of ICTs in the management of medical records in South Africa. The targeted study sample in both the public and private hospital was 193.
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Mutula, Stephen M. "E-Government’s Role in Poverty Alleviation." In Cases on Progressions and Challenges in ICT Utilization for Citizen-Centric Governance, 44–68. IGI Global, 2013. http://dx.doi.org/10.4018/978-1-4666-2071-1.ch003.
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Governments the world over are increasingly implementing e-government systems as part of public sector reforms to enhance good governance and service delivery. This chapter reviews successful e-government projects in South Africa. E-governance is seen as a panacea to country’s several challenges of service delivery, poverty, inequality, democracy, respect for human rights, and corruption. The South African government understands the urgency of addressing poverty and improving service delivery to majority of citizens who were marginalized during white majority rule. Most of South Africa’s black majority, for example, lives in poverty compared to their white counterparts. To address these imbalances, projects are guided by the principle of public service for all under the brand Batho Pele (meaning people first). Some e-government projects in South Africa have borne fruits; they empowered people to overcome development obstacles, have helped fight poverty, and uplift the socio-economic and living standards of citizens. The challenges facing the e-government projects include high costs of broadband access, diversity of languages that need to be converted to the language of the Internet, red tape and bureaucratic system, as well as financial sustainability and the use of top down design approaches in projects with little or no initial user involvement.