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Rashid, Basri Bin. "Destination Evaluation: Tourist assessments of Beach Resorts in Malaysia." Thesis, University of Nottingham, 2008. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.518738.
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Bustillos, Lourdes. "An oceanfront resort hotel for Miami Beach : the process of design." Thesis, Georgia Institute of Technology, 1985. http://hdl.handle.net/1853/23430.
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Shiu, Y. B. Ivan. "Saving the endangered longest beach of Hong Kong enhancing public awareness on coastal and global climate problems /." Click to view the E-thesis via HKUTO, 2007. http://sunzi.lib.hku.hk/hkuto/record/B38219268.
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Lo, Huey-Hsi. "Developing beach resorts: Opportunities for coastal recreation and tourism in Taiwan, Republic of China /." The Ohio State University, 1997. http://rave.ohiolink.edu/etdc/view?acc_num=osu1487946776022196.
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Soontayatron, Somruthai. "Socio-cultural changes in Thai beach resorts : a case study of Koh Samui Island, Thailand." Thesis, Bournemouth University, 2010. http://eprints.bournemouth.ac.uk/15787/.
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Apart from the obvious and visible effects on the economy and the physical environment, tourism can contribute to social and cultural changes in host societies. Many host communities put their hopes on tourism as an economic driver and development tool. However, it is still unclear whether tourism is more useful or harmful towards host destinations. It is obvious that international tourism would be a short pathway to make the transition from a traditional way of life to a modem form of society. Many studies show that destinations consider these changes positively in terms of modernisation and affluence. However, the interaction between two different cultures creates change processes over time, especially in an Eastern context where the modernisation process is Western in orientation. Prior studies on residents' attitudes and perceptions toward socio-cultural impacts of tourism identify various relationships. However, much less analysis has focused on the influence of cultural factors. Additionally, most previous studies focus on residents' attitudes and perceptions towards tourism development through quantitative surveys with cluster or factor analysis based on a limited range of predetermined attributes. Few studies explore the changes from an indigenous culture perspective. The aim of this research is to develop a better understanding of the residents of a Thai beach resort's attitudes towards tourism, in particular their perceptions of the socio-cultural impacts of tourism development and the associated behavioural changes in their society. Koh Samui was chosen for this investigation as it is a self-contained model of a beach resort development where there are sociocultural impacts. A constructivist paradigm approach was adopted. Consideration is given in the literature review and the methodology chapters to issues related to conducting research in the Thai context. Choosing qualitative research serves as a bridge, which can link theory, practice and deeper findings. This research employed participant observation and semi-structured interviews. The background of the local residents and local context in Koh Samui were explored as well as local residents' behaviour patterns and the interaction between them and tourists on a day to day basis. Following a period of immersion in the community, residents' and local authorities' perceptions and attitudes toward the socio-cultural impacts of tourism development in Koh Samui were investigated through semi-structured interviews. Isan migrant workers emerged from the data analysis as a key issue due to the fact that local people believed these migrant workers were responsible for the majority of socio-cultural impacts in Koh Samui including demographic changes, rise in crime, drug abuse, prostitution and AIDS infection, demonstration effects, and increased poverty and slums. Consequently, local people were offended by and fearful of Isan migrant workers. In addition, the analysis suggests that Isan migrant workers had adapted to more readily to tourist culture. Acculturation and social identity theory are explored to explain this situation. Social identity suggests that Isan migrant workers were out-group of Koh Samui as well as sense of belongingness as a self-esteem was a key answer to this adaptation in Isan migrant workers. Buddha's teaching and the Thai avoidance of confrontation are the main players in order to reflect on how Thai people cope with socio-cultural changes. The majority of local residents in Koh Samui are Buddhist and this has taught them to accept problems and learn how to live with them. A fundamental factor is an Eastern world view. In Koh Samui, it was necessary for local people to accept tourism and cope with socio-cultural changes in their community so as not to reject the apparent benefits of tourism. The findings illustrate many contexts in which local people are led by their cultural background to accept tourism. Following a crisis in local agriculture which was dependent on coconuts, tourism seemed to be the only way for local people to survive. It is, therefore, difficult for them to blame tourism as a cause of the main socio-cultural problems in their community. Therefore, they try to apportion blame elsewhere, in this case on the Isan migrants. Buddhism is followed by ninety-five percent of Thai people. It is undoubted that Buddhism has a strong influence on everyday life of Thai people, their society and culture. The implications of Thai cultural conditions and responses in the everyday life that were emerged from the analysis are discussed including Thai loose social structure, cool heart behaviour, the concept of Choei, face-saving and avoidance of confrontation, Boonkhun relationships, Kreng-jai value, Num-jai value, and brotherhood or helpful relationships. The importance of exploring an indigenous cultural perspective is discussed together with lessons that can be learned for tourism development and its socio-cultural impacts.
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Shiu, Y. B. Ivan, and 蕭猷斌. "Saving the endangered longest beach of Hong Kong: enhancing public awareness on coastal and global climateproblems." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2007. http://hub.hku.hk/bib/B38219268.
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Pâris-Bussenot, Marie-Claude. "Créations urbanistiques et architecturales des sites balnéaires et touristiques sur la Côte d' Azur dans la deuxième moitié du XXème siècle." Thesis, Paris 1, 2016. http://www.theses.fr/2016PA01H002.
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Cette étude se situe dans le cadre des recherches sur le patrimoine balnéaire de la Côte d'Azur dans la deuxième partie du XXème siècle. Elle porte sur l'histoire de trois créations ex nihilo: Port-Grimaud, Marina-Baie-des-Anges, Port-la- Galère initiées par trois constructeurs de rivage. Les terrains, encore disponibles parce qu'hostiles, avaient en commun, d'allier à la beauté naturelle des sites des conditions de vie inhospitalières. La société de consommation des années soixante, tournée vers les activités nautiques fut responsable d'une nouvelle forme d'urbanisme proche de celle des marinas américaines. Urbanisme et architecture étant indissociables dans le balnéaire, la typologie fonctionnelle des stations balnéaires anciennes fut remplacée par des constructions plus ou moins standardisées qui secrètent une faculté d'identification: maisons de pêcheurs, alignées sur des péninsules, conçues par François Spoerry à Port-Grimaud, pyramides serpentiformes à terrasses décalées en. amphithéâtre autour du port imaginées par André Minangoy, grappes accrochées au rocher à Port-la-Galère. Une profusion décorative sur les façades rehaussée par l'emploi de matériaux variés, sont responsables du style du site balnéaire. Les nouvelles créations balnéaires sont le reflet d'une architecture méditerranéenne avec la prédominance de terrasses, prolongeant le dehors au-dedans, avec les emprunts de motifs architecturaux aux pays du Sud et à la sémantique du nautisme. Ces constructions, les pieds dans l'eau, permirent à la société des années soixante, de satisfaire leur désir de rivage et devinrent les marqueurs d'un urbanisme révoluThis investigation situates itself in the frarnework of the studies on the seaside resort heritage of the Côte d'Azur in the second part of the 20th century. It concerns the history of three creations ex nihilo: Port-Grimaud, Marina-Baie-des- Anges, Port-la-Galère,initiated by three seashore builders. The grounds, still available because of their hostile character, had in common to combine natural beauty of the sites with inhospitable conditions of life. The consumer society of the sixties, turned towards watersports activities, was at the origin of a new way of urban development close to that of American marinas. Urban development and architecture being indissociable concerning seaside resorts, the functional typology of former seaside resorts was replacecl by more or less standardised constructions secreting a facility of identification: fishermen's housings, aligned on peninsulas, conceived by François Spoerry at Port-Grimaud, meandering pyramids bearing staggered terraces organised as an amphitheatre around the harbour and imagined by André Minangoy, grapes clung to the roc at Port-la-Galère. The style of the seaside resort isdue to the abundance of façade decoration, set off by the use of various materials. The new seaside resorts retlect Mediterranean architecture, with the prevalence of tenaces extending the outside inside, with architectural motives from the South and t'rom watersports semantics, These waterside constructions allowed the society of the sixties to satisfy their desire of seashore access and beeame the market of a bygone urban development
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MacBean, Anna Ruth. "Apparent Preferences of Beach Users at Virginia Beach Resort Zone." Thesis, Virginia Tech, 2013. http://hdl.handle.net/10919/19299.
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After compiling an appropriate list of beach criteria from established award programs and experts, the research landscape architect observed the Virginia Beach Resort Zone for areas of intense beach user activity. The resulting analysis of these "hot-spots" indicated that urban resort beach users visiting the recreational beach during high-use times tended to gravitate toward locations on the resort beach which were close to three needs: public parking, public restrooms, and inexpensive refreshments. This pattern shows the apparent preferences of many beach users for certain amenities.Master of Landscape Architecture
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Aly, Ahmed Bakr Mourad. "Sustainable Beach Resort Development: A Decision Framework for Coastal Resort Development in Egypt and the United States." Diss., Virginia Tech, 2001. http://hdl.handle.net/10919/77967.
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In recent decades, coastal tourism has grown significantly bringing enormous economic benefits to host communities, and causing many environmental and social impacts to the coastal environment. Beach resort development faces problems due to an inability on the part of stakeholders to make sound decisions about sustainable design due, in part, to the complexity of the sustainability issues and the lack of a comprehensive decision-making tool to assist them. In Egypt, design and planning regulations have not changed for decades, resulting in non-sustainable beach resort development. This study provides a "decision framework," a conceptual "Sustainable Design Model," which shifts the focus of stakeholders from the application of traditional physical carrying capacity procedures to a comprehensive approach linking sustainability indicators and carrying capacities. This approach includes an array of acceptable capacities based on the ecological, social, psychological, physical, economic, and managerial capacity thresholds of a site. This framework assists stakeholders in making rational decisions about what is to be built, where it is located, and how to build it. To test the model, a survey was conducted at 10 beach resort destinations (5 American, 5 Egyptian) to measure the difference in perceptions between stakeholders concerning sustainability indicators and carrying capacities. The instrument was determined valid and reliable using a test/retest procedure. A total of 276 responses were obtained for data analysis. Statistical analyses included frequency distribution, t-tests, analysis of variance (ANOVA), factor analysis, and a stepwise multiple regression analysis. Sample demographic information was also collected. Results revealed a strong link between sustainability indicators and carrying capacity thresholds. While both Egyptian and American respondents recognized the importance of sensitive environmental developments, there were significant differences due to differences in culture, environment, regulations, and priorities. The American sample placed greater importance on the ecological indicators, while the Egyptian sample placed greater importance on the social, psychological, and managerial indicators. The American sample conveyed a positive attitude toward government regulations, design, and management efforts to incorporate sustainability principles into the built environment, while the Egyptian respondents conveyed a more negative attitude. As a result of this study, future Egyptian policy may be better informed of the gap between the theoretical concepts of sustainability and real world coastal development implementation.Ph. D.
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Orellana, Lazo Miguel. "Water footprint of coastal tourism facilities in small island developing states : a case-study of a beach resort in the Maldives." Thesis, University of British Columbia, 2013. http://hdl.handle.net/2429/44772.
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Research on climate change indicates that the risk of water scarcity at many remote tourist destinations will increase in the next few decades. Tourism development puts strong pressure on freshwater resources, the availability of which is especially limited in remote areas. At locations with no access to conventional water sources, tourism facilities require supply alternatives, such as desalinated or imported water, which implies elevated energy demands and carbon emissions. In this context, a shift in the way freshwater use is assessed is crucial for moving toward a more sustainable model of water management for tourism development. This research adapts the Water Footprint framework to the design of tourism facilities and explains how and why this is a promising model for water accounting in isolated locations. Defined as 'an indicator of freshwater resources appropriation', the Water Footprint concept was introduced by Hoekstra in 2002. This methodology goes beyond the conventional direct water use assessment model, upon which most common benchmarking systems in sustainable tourism are based. Measuring the water footprint of a tourism facility allows operators and design teams to understand the environmental and socio-economic impacts associated with its direct and indirect water uses. Furthermore, this methodology enables a holistic consideration of all the water system components: supply, demand, and wastewater. Based on this framework, this thesis presents a Water Footprint Design Tool (Tool) for designers to use in the early stages of design. This Tool enables design teams to run various scenarios and understand how different water system designs can impact the footprint of a project. A case-study of a beach resort in the Maldives illustrates the application of the Tool in a specific context. The results showed that significant desalinated water footprint reductions (75.5%, 80.6% and 95.5%, depending on the precipitation year) could be achieved through the application of a series of water-saving strategies. Finally, this research introduces a three-scale process to be applied in new tourism development operations. This framework allows designers to easily identify which areas need improvement in order to achieve more ambitious water goals that would help make tourism development more sustainable in the future.
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Aoustin, Agathe. "Urbanisme et architecture balnéaire de la Côte de Jade : 1820-1975." Thesis, Paris 4, 2013. http://www.theses.fr/2013PA040243.
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Depuis sa fréquentation par les premiers curistes étrangers en 1820 jusqu’à l’édification du pont de Saint-Nazaire et de la Route Bleue en 1975, le paysage de la Côte de Jade a connu de profondes mutations. Terre inculte et délaissée à la fin du XVIIIe siècle, cette partie du littoral atlantique devient, dès les premières années du XIXe siècle, la destination privilégiée de baigneurs étrangers attirés par les bienfaits des eaux ferrugineuses et des bains de mer. Le charme pittoresque de ce paysage caractérisé par l’alternance de côtes escarpées et de longues étendues de sable fin sous un couvert de pins maritimes invite à l’évasion et au dépaysement. D’abord réservées à l’exigence d’une clientèle aristocratique et bourgeoise, les stations deviennent au milieu du XXe siècle le rendez-vous d’un tourisme de masse et la silhouette de la côte est profondément modifiée. Ces villes de bord de mer sont le reflet des grandes mutations de la société et répondent à des contraintes fonctionnelles, morphologiques et idéologiques liées à leur implantation géographique et à leur époque. L’habitat balnéaire, représentatif des goûts de son propriétaire et de l’enthousiasme croissant des maîtres d’œuvre pour cette nouvelle architecture saisonnière, consacrée au repos et aux loisirs, est conditionné par la présence de la mer puis du soleil. Malgré la diffusion de modèles de construction dans les catalogues d’architecture, la liberté d’interprétation de ces programmes crée une importante diversité stylistique, spécifique à l’architecture balnéaireBetween the time that it was first frequented by foreign visitors taking the waters for their health in 1820 and the building of Saint Nazaire’s bridge and the Blue Road in 1975, the landscape of the Jade Coast has undergone significant changes. On virgin coastline that had been left undeveloped at the end of the 18th century, this part of the Atlantic coast became a favourite destination for foreign bathers in the early years of the 19th century, attracted by the benefits of chalybeate spring waters and the chance to bathe in the sea. The picturesque charm of this varied landscape, with its steep coast mixed with long sandy beaches and pine trees, was an invitation to enjoy an escape and a change of scenery. Having been initially devoted to the demands of an aristocratic and middle class clientele, seaside resorts became, in the middle of the twentieth century, the meeting place for large numbers of tourists and consequently the form of the coastline has been modified substantially. These seaside resorts reflect the profound changes to our society, and as well as being constrained by function, morphology and ideology, they are responses to their geographical location and to their date. Seaside housing reflects the taste of owners and a growing enthusiasm among developers for this new seasonal architecture dedicated to relaxation and leisure, architecture conditioned by the presence of the sea and the sun. Despite the spread of building models through architectural catalogues, the variety of interpretation of these models creates a broad stylistic diversity, which is specific to seaside resort architecture
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PAN, SHENG-YANG, and 潘昇陽. "A Case Study of “Service Innovation” for Resorts─Take Chateau Resort’s Beach Wedding As an Example." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/gv42wt.
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碩士輔英科技大學
保健營養系碩士班
107
This research combines the definitions of “Service Innovation” by Den Hertog & Bliderbeek (2000) and Guo, Zi-ying (2014), which includes two aspects: New Service Innovation, new customer interface, and new technical applications. This research defines “service innovation” as “Hotels combine new technologies and services to develop new ideas and concepts which integrate market needs, also products and services are being packaged for new production and ultimately achieving targeted revenue and profitability." In addition, “Service Innovation” contains the following aspects: new service concepts, new customer interfaces and new technology applications. The research object is Chateau Beach Resort at Kenting,Pingtung County , Taiwan. The researcher gathers materials from multiple reference sources, such as internet, journals and papers, wedding planning books, relevant domestic and international reports, and Government open data, etc.. The research methodology adopts participant observation, focusing group interviewing and expert interview. To improve the validity and reliability of this research, this research is completed by many experts from various areas sharing their valuable experiences, by wedding photographers providing the innovative techniques , also the researcher’s personal practical experiences based on the hotel management over the past years, Chateau Beach Resort has launched the classic "Love Aegean Project" Wedding Ceremony upgraded to the " Love Aegean Project" to maximize the profits for the resort.
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LIN, YA-HUI, and 林雅惠. "Study on Comprehensive Resorts' Service Quality, Satisfaction and Repurchase Intention-Take YOHO Beach Resort Village in Kenting as an example." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/qcxuyt.
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碩士高苑科技大學
經營管理研究所
106
Abstract The main purpose of this research is to explore the relationship among service quality, satisfaction and repurchase intention of integrated resort village tourists. The researchers used the service quality scale, satisfaction scale and re-purchase intention scale as research tools, and adopted a questionnaire survey method. Researchers used YOHO Beach Resort Village consumers as the research object and adopted a convenient sampling method to conduct investigations. A total of 350 questionnaires were distributed and 317 valid questionnaires were recovered. The recovery rate was 90.57%. This study used SPSS statistical software for descriptive statistics, project analysis, reliability analysis, confirmatory factor analysis, single-factor analysis of variance, and regression analysis to obtain the following results: 1. The characteristics of the sample in this study were female married college students aged 25-44, children engaged in service, monthly income of NT$20001-35000, and the number of visits was 1 and stayed for 2 days. 2. The quality of the services of different personal background variables varies significantly among the “gender”, “professional”, “marital status” and “monthly income” components. There is no significant difference in other personal background variables. 3. The degree of satisfaction of visitors' personal background variables varies significantly only in the “age” part, while there is no significant difference in other personal background variables. 4. The willingness to repurchase different personal background variables of visitors only showed a significant difference in the “monthly income” portion, while there was no significant difference in other personal background variables. 5. There is a significant correlation between the satisfaction of different tourist service qualities. 6. Different tourists' service quality has significant relevance to their repurchase intention. 7. There is a significant correlation between different tourists' satisfaction and their willingness to buy again. Keywords: integrated resort village, service quality, satisfaction, repurchase intention
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Krintz, Jennifer Lynn. "Pleasure piers & promenades the architecture of southern California's early twentieth century beach resorts /." 2009. http://purl.galileo.usg.edu/uga%5Fetd/krintz%5Fjennifer%5Fl%5F200905%5Fmhp.
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蘇筱涵. "Service innovation model research of Yoho Beach Resort." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/90659989379356865802.
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LIAO, I.-YING, and 廖翌穎. "The Study of Chateau Beach Resort Hotel Marketing Strategy." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/14942682600884676077.
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碩士世新大學
觀光學研究所(含碩專班)
104
The Study of Chateau Beach Resort Hotel Marketing Strategy In recent years, more and more people pay attention to leisure activities, tourism demand by the international market, coupled with land off open-door policy, so that Taiwan's travel industry operate outbound travel market from mainstream form, in turn cater to inbound tourism and national tourism business, the hotel industry investment building also will be warm. Therefore, this study interviewed for the study survey on Chateau Beach Resort, the survey of two executives and functional hotel within eight operators, etc., to Ken Chateau Beach hotel part of the marketing strategy, including internal marketing strategy, external marketing strategy, relationship marketing strategy and marketing strategy and other parts of the experience and record interviews. This study investigated the hotel industry to explore how to effectively use limited resources and to develop marketing and strategic planning.
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Lin, Cong-Hua, and 林琮樺. "A study on the service industry application services innovation in YH Beach Resort." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/40302191620179399457.
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碩士國立中山大學
資訊管理學系研究所
98
In the service economy, service has dominated economic development. Service industries in the face of the incessant and changing competition, companies not only continuing to create advantages of marketing strategy, but also still need to "service innovation" to create sustainable service advantage. This study aimed to explore the service using innovative services impact study for the Ministry of Economic Affairs premises to promote "innovative service technology projects" The YH-based resorts use the RFID technology creating customer value. From the science service point of view (Service science, management and engineering, SSME), use the latest technology improve service efficiency and customer satisfaction that create greater profits leap. The theoretical development framework Hertog (2000) proposed the "Service Innovation Model" as the main core of this study architecture theory. The results can be observed from the case analysis, YH resort in response to the use of innovative technology, hardware and software for the organizations have done thoroughly improved, but the analysis also pointed that the extent of staff training and attention is relatively scarce, companies only technological innovation is insufficient, and to a management innovation can be technological innovation to achieve the desired efficiency. On the other hand the Empirical results that service innovation and customer satisfaction is positively related to significant, and this can provide that service innovation affect customer satisfaction.
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Tsai, Hui-Hua, and 蔡惠華. "The resort hotel’s Experience Marketing and Brand Image Influence on Customer Loyalty: An Empirical Study of Chateau Beach Resort Hotel in Kenting." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/20189850710797778686.
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碩士國立嘉義大學
管院碩士在職專班
99
Because of “Cape No. 7”, Chateau’s brand become famous, but the temporary fame is unable to support sustainable management. Therefore Chateau using experience market attracts people to visit this hotel, and try to effect brand image to raise the consumers’ loyalty. We use the structure equation modeling（SEM）to examine this integrated model and test the hypothesis. We collect 450 samples that have ever lived in Chateau. We find that experience and brand image have positive effect customer’s loyalty. We find out brand image have mediate effect between experience marketing and customer’s loyalty. Finally, according to the result, we try to give some advises to improve firm’s experience marketing.
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鄭君政. "The Relationship between Service Satisfaction and Loyalty Intentions-An Example of the Howard Beach Resort." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/72914071218153355163.
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碩士國立屏東科技大學
高階經營管理碩士在職專班(EMBA)
95
In this consumer-oriented time, consumers are becoming more conscious on the satisfaction derived from the goods and services purchased. Therefore, it is necessary for the hotel industry to recognize this trend and fulfill consumers’ needs. The objective of this study is to find out the relationship between customer satisfaction and loyalty versus customer satisfaction and their intent to repurchase for Howard Beach Resort Kenting. Based on the study conducted, we found： 1.Customer satisfaction is positively correlated with recommendation behavior. 2.Customer satisfaction is positively correlated with intent to repurchase. 3.Customer satisfaction is positively correlated with price tolerance (discounts).
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Yen, Chin-ai, and 顏靜愛. "A study of influencing factors for the service quality and customer satisfaction on Sunset Beach Resort." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/uz5acn.
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碩士國立中山大學
高階經營碩士班
96
The staffs of Sunset Beach Resort have been deliberating the leisure and natural atmosphere as well as elegant dinning and accommodation environment since the opening in 2002. The service quality is our first priority. Since the national depression throughout the country in recent years, however, our management is facing great challenge now. Local customers’ dinning habits also affect our decision making. Therefore, the most important issue of our management strategy is to improve the service quality and fulfill the customer satisfaction in order to increase the numbers of customers and income profit. This research is focusing on the service quality and customer satisfaction within Sunset Beach Resort. The flowing are the purposes of our research including: 1. the surrounding areas and customers’ psychological factors and their influences on service strategy of marketing, 2. understanding of organization management, service strategy of marketing and service management system which significantly affects the service quality, 3. the relationship between service quality and customer satisfaction, 4. improvement of strategy methods which likely improve the service quality and customer satisfaction. Based on the introduction of the current cases, we first analyze the domestic economic environment and how it influences the business condition at Sea View Beach Resort. The design of the research methods is to interview the executives and employees within two weeks and to investigate the present conditions including: 1. organization management, 2. service strategy of marketing, 3. service management system which affects service quality and customer satisfaction. Additional two-week period interview is also applied on the customers of the hotel and restaurant including: 1. location factors: surrounding areas and traffic, 2. customers’ psychological factors, 3. service strategy of marketing: marketing methods, 4. service quality, 5. customer satisfaction, 6. improving methods- customer enjoyment and fairness. The research also includes survey on customers of Sunset Beach Resort. The questionnaires contain two major portions - “customer recognition” and “basic information” in order to obtain: 1. location factors: surrounding areas and traffic, 2. service strategy of marketing, 3. service quality, 4. customer satisfaction, 5. improving methods and their mutual influences. The information processing methods comprise: 1. detail analysis, 2. narrative statistics analysis, 3. recurrence analysis, 4. single factor modification analysis. According to the outcome of the research and its mutual relations, the recurrence analysis reveals that location affects the service strategy of marketing; the service strategy of marketing of the hotel and restaurant affects service quality; service strategy and service quality affect customer satisfaction. The modification analysis unveils that customer age, occupation, monthly income, counts of dinning affect marketing method, service quality, and customer satisfaction; customer age, numbers of visit, and reasons of visit also affect the degree of satisfaction toward surrounding traffic. This research concludes some limited information which can be used in further references.
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Pan, Hsiu-chen, and 潘修甄. "The Study on Service Quality, Customer Satisfaction and Revisit Intention of the Howard Beach Resort Kenting." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/15213888929193827460.
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碩士國立屏東科技大學
高階經營管理碩士在職專班
101
This study aimed at customers of Howard Beach Resort Kenting, discussing the interrelationship among quality of service, customer satisfaction and revisit intention. The use of questionnaires is adopted, with 377 effective questionnaires available for further analysis. Part of the data adopts reliability and validity analysis, T-test, ANOVA analysis, correlation analysis and path analysis, statistical methods for data analysis. The study results are as follows: 1.Service quality has a significant positive influence on customer satisfaction.2.Satisfaction has a significant positive impact on revisit intention. 3.Service has a significant positive effect on revisit intention. 4.Under different demographic variables, service quality and customer satisfaction have significant differences in revisit intention.
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Cheng, Wen-Sheng, and 程文生. "The Relationships AmongService Quality, Customer Satisfaction and Customer Loyalty- A Case Study of Howard Beach Resort,Kenting." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/s3zn46.
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碩士國立屏東科技大學
高階經營管理碩士在職專班
104
The main purpose of this study is to examine the relationships among service quality, customer satisfaction,customer loyalty in the Hengchun Peninsula, Kenting Howard Beach Resort hotel. The subjects were the customers who stayed in the hotel and the smaple size was 300. This survey study collect the data which was analyzed by using SPSS 22.0 and the methods of analyse were descriptive statistical analysis, reliability analysis, independent sample T test, one-way analysis of variance and correlation analysis data analysis process. The resulted there was a significant positive relationship among the service quality, customer satisfaction and customer loyalty. In addition, there were partial significant differencs between demographic variables and service quality, customer satisfaction and loyalty. The managerial implicatinos of findings for the hotels and future research were discussed.
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Hoang, Phu-Quy, and 黃富貴. "Combination of theory of planned behavior and motivation: An exploratory study of potential beach-based resort travelers in Vietnam." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/38788183021019651563.
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碩士義守大學
管理學院碩士班
98
Decision-making process of travel destination’s choice is very complex. Understanding why people travel and what factors influence tourists’ travel intentions has been paid much attention from tourism scholars. This study attempted to examine the predictive power of theory of planned behavior (TPB) with the addition of past behavior and travel motivation in predicting behavioral intention of choosing a beach-based resort in Vietnam. Data were collected in three cities in both northern and southern Vietnam from the end of January to post-middle of March 2010 with the participation of 327 international tourists. In general, the results aligned with previous studies in which supported the applicability of the TPB model. Attitude, subjective norm but not perceived behavioral control were found to have significantly contribution to the prediction of intention. The finding also indicated both extension factors were significantly impact on behavioral intention of choosing a beach-based resort in Vietnam. Implications and suggestions for future studies were also provided in the last part of study.
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TSO, PEI-PEI, and 左佩珮. "A Study of Leadership Innovation in the Tourism and Hospitality Industry- A Case Study of Château Beach Resort in Kenting." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/7pm3d7.
Full textAbstract:
碩士國立體育大學
體育推廣學系
104
Since the industry structure of hospitality and tourism has been transformed by an era of the “The Experience Economy,” in order to provide customers with unforgettable and praiseworthy experiences, innovation has become the prerequisite for organizational reform. Yet when faced with an extremely competitive market how can managers of these organizations develop a set of leadership methods to bring sustainable competitive advantages to their organization? This research integrates domestic and international scholarship taking the six principles of “innovative thinking,” “shared vision,” “knowledge management,” “transformational leadership,” “team innovation,” and “strategy execution capability” as innovation inputs to carry out this investigation. It references the integrated innovation framework put forth by Lori, employing five major dimensions of her study: innovative leadership as inputs, innovative leadership as outputs, innovative leadership as process, organizational performance, as well as the organizational cultural environment. Additionally, it uses Pine and Gilmore’s experience economy as the context and Schmitt’s experiential marketing as the basis so as to develop four principles of experience innovation that are “customer centered,” “thematic, clear, and consistently innovative,” which “prioritize the process of participation and interaction,” and are “serviceable for experience providers.” Thus it is an investigation of innovation in the total customer experience and investigates the current business operations of the hospitality and tourism industry. This research analysis has discovered in this case study that the current conditions of the business operations are as follows: (1) Special characteristics of its geographical location; (2) A continued impression of excellence among customers; and (3) A good organizational system in the company. In this case study the current conditions of innovative leadership are: (1) Breakthroughs in the midst of positive competition made possible by the assembly bonus effect; (2) Complete leadership input into the vision for the future; (3) A cycle of feedback through the process of innovative leadership; (4) Internationalization of management practices; (5) Establishing the value of experience innovation for customers; (6) Resort staff getting profitable results at the resort; and (7) Analysis of organizational achievement by using a balanced scorecard. In this case study the current conditions of experience innovation are: (1) Leaving customers with happy and beautiful memories; (2) Continuous innovation of the total customer experience; and (3) Demonstrating quality as an experience provider before, during, and after the consumer purchase. If each institution of hospitality and tourism can incorporate the external production environment of their organization with the internal resources of their organization and utilize a system that pairs both the key elements of innovative leadership and experience innovation, then they will be able to form an innovative leadership pattern, a core capability for effective development, and promote creative organizational achievements. This study presents practical suggestions, based on the research findings and related academic articles, for innovative leadership in this case study and in the hospitality and tourism industry at large.
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Duarte, Maria Gabriela de Ponte Teixeira. "Investing in an overleveraged touristic asset by oxy capital: case study Hotel Praia D’El Rey Marriott Golf & Beach Resort." Master's thesis, 2019. http://hdl.handle.net/10362/69600.
Full textAbstract:
In 2014, insolvent and owing €13M to the banks, HdP seemed to be in a unrecoverable situation.
Three years later, the sales had doubled and the EBITDA had grown by almost 4x. This case
study analyzes HdP’s investment process by Aquarius Fund, managed by Oxy Capital.
It recounts the events that led to the overindebted situation in 2013, describes the challenges of
negotiating with all stakeholders, the investment rationale, the transaction structure and the
value created.
In the end, this study identifies the advantages of a PE investor over strategic buyers and
approaches the future challenges of the exit.
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LIU, SZU-CHIH, and 劉思治. "The Competitive Advantage of Leisure Industries: From Key Success Factor and Resource Based View—A Case Study of Shitzuwan Beach Resort." Thesis, 2003. http://ndltd.ncl.edu.tw/handle/99830813020585316975.
Full textAbstract:
碩士國立中山大學
國際高階經營管理碩士班
91
Taiwan has listed on developed countries, people in Taiwan are more and more emphasis on leisure activities following on the higher income, increased GNP and changed life style of aging society. Besides, 5-working-day scheme and promotion of tourism and leisure industries have become Taiwan government’s important policy. Tourism and leisure industries is a tremendous potential market, which implies billions of dollars treasure there. Moreover, tourism and leisure industries can help Taiwan government to resolve high un-employee problems. I believe that this potential emerging market of leisure and tourism industries may draw more and more attention from authorities and interested parties. So as this paper hi-lights leisure industries and takes a case study of Shitzuwan Beach Resort. From business operational environment point of view, there are certain factors that cause an enterprise operates very successfully in its field, these certain factors are well known as key success factors. On the other hand, resource-based view is looking into and focusing an enterprise’s internal resources and its capabilities, this theory has been implemented since 1990 and becomes a fad now a day. From resource-based view, the formation of competitive advantage of a firm is weather or not its resources and capabilities match with key success factors, this model of 「resource and core competence → key success factors → competitive advantage」have been proved by the 「competitive advantage matrix analysis model」 whereas the model created by the author. The main purpose of this paper therefore, is to contribute to the theoretical creation of competitive advantage matrix analysis model, this model is based on two dimensions of key success factors（KSF）and resource-based view（RBV）, through this competitive advantage matrix can illustrates the types of competitive advantage and intensive of competitive advantage of the designated enterprise. The result of matrix analysis also gives hints for the enterprises to overview and to reinforce his internal resources as well as core competence, so as to keep and create its competitive advantage. Key Words：Key Success Factor（KSF）, Resource-based View（RBV）, Core Competence, Competitive Advantage, Competitive Advantage Matrix Analysis.
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WANG, JUI-CHUN, and 王瑞君. "Mainland China Tourists in Taiwan:motivation, consumer behavior, and satisfaction of accommodation-A Case Study of FIT in Howard Beach Resort Hotel Kenting." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/vzt82h.
Full textAbstract:
碩士國立高雄餐旅大學
餐旅管理研究所在職專班
104
The purpose of this study is to identify the motivation and consumer behavior of mainland free independent tourists (FIT) for facilitating their satisfaction of accommodation, which was especially analyzed in Howard Beach Resort Kenting as a case study. In recent years, Taiwan provincial government has been proactively initiating the publicity and promotion of the international tourism. The Authorities officially permitted mainland tourists to independently visit Taiwan in June, 2011. Gradually, the number of mainland FIT and the amount of tourist cities in Taiwan have been increasingly liberalized. Moreover, the total of 47 cities in Taiwan have been welcoming mainland FIT until 2015, which is by far Taiwan’s considerably largest source of tourists. In view of the increasing number of mainland tourists to Taiwan, the quality of tourism is relatively demanded to improve. As a consequence, this study can be as a valuable reference of marketing strategy for the hospitality industry. The results of this thesis are as follows: 1. the main factors of affecting mainland FIT’s satisfaction of accommodation can be aimed at four dimensions: "facilities", "service", "meals", and "transportation", of which the major influence is "meals". 2. FIT’ different "characteristics" of "occupation" and of "monthly income" are significantly distinguished in satisfaction of accommodation. 3. FIT’ different "travel motivation" has partly significant differences on satisfaction of accommodation. 4. FIT’ different "consumer behavior" of " accompany number", "member of accompany number", and "source of information" differs considerably in satisfaction of accommodation. Based on the results of this study, it contributes a variety of characteristics of consumer demands to improve Taiwan’s elaboration of different marketing strategies to create higher customer satisfaction and values. To prosper Taiwan’s tourism industry to the world, the results provokes the visibility of Kenting tourism industry to the market of mainland China.
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Wu, Nan-Chang, and 伍南彰. "Visitors'' Parking Preferences in Scenic Areas of Taiwan : A Case Study of Scenic Spots in Land Area Type, Coastal Area Type and Beach Resort Type." Thesis, 1996. http://ndltd.ncl.edu.tw/handle/57896856460594106706.
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De, Beer Marina. "A History of the Natal Provincial Division of the Supreme Court of South Africa during the Judge Presidency of Richard Feetham (1930-1939) : with particular reference to the bench and bar." Thesis, 1988. http://hdl.handle.net/10413/5243.
Full textAbstract:
Richard Feetham was Judge President of the Natal Provincial Division from 1 May 1930 to 18 July 1939. He succeeded Dove Wilson who was an able but not a very learned or dynamic Judge President. Thus, at the time of his appointment the Natal Court and its judgments were treated with little respect by the other provincial divisions. Feetham JP, unlike his predecessor, was not only a scholar with a towering intellect but a man endowed with outstanding leadership qualities. He was thus ideally
suited to bring about a change for the better in the status of the Natal Court. He did this by taking a dynamic lead and presided over and delivered a high proportion of the courts' judgments. He also set his brethren an excellent example by the high standard he set for himself and his court and which they emulated. This thesis thus also covers the careers of these puisne and acting puisne judges and their contribution towards the better administration of justice in Natal. In 1930 there existed in Natal a disinct system of dual practice with a de facto Bar. This system had been a vexed question in the minds of Natal lawyers for two decades but when Feetham JP was confronted with it he immediately addressed the controversial issue and brought about the necessary reforms to divide the legal profession and bring Natal into line with the rest of South Africa. This reform raised the quality of pleading and manner in which the law was presented. It also provided the Natal Bench with able personnel for the future from within Natal. Accordingly this thesis also assesses the careers of the main legal practitioners of that period and their contribution towards the development of the administration of justice in Natal. In less than ten years Feetham JP thus transformed the Natal Provincial Division from being weak and ineffectual to a position where it became a division respected for its Bench, judgments and legal profession. During the course of time history has confirmed the overall significance of Richard Feetham's Judge Presidency.Thesis (LL.M.)-University of Natal, Durban, 1988.