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Malherbe, D. C. "Benchmarking in the South African tool and die manufacturing industry." Thesis, Link to online version, 2007. http://hdl.handle.net/10019/398.
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Varadarajan, Vijayendra. "Managing Strategic Change using Industry Benchmarking Alternatives." Thesis, McGill University, 1993. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=120999.
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In this paper, we have introduced and discussed a new and evolving tool of corporate strategy - benchmarking. We have compared and contrasted it with other, and sometimes competing, business philosophies and instruments of strategy. We have considered and deliberated on its three vital and expanding applications to business functions - sales (market penetration), manufacturing and quality management, and finance (cost control) with true stories from leading organisations in North America. We have also attempted to chart the direction of its future growth and development, especially in redefining business performance measurement.
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TABAKOVA, VASILENA. "Is benchmarking an effective tool for improvement in project management?" Thesis, KTH, Tillämpad maskinteknik (KTH Södertälje), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-168247.
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Morkel, Carl. "An investigation into benchmarking for the Asset Administration Industry." Thesis, Stellenbosch : Stellenbosch University, 2003. http://hdl.handle.net/10019.1/53270.
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Thesis (MBA)--Stellenbosch University, 2003.ENGLISH ABSTRACT: The Asset Administration Industry is managed as a back office entity with limited tools to assess operational performance. There is no industry index for performance or platform for collaborative learning. In order to manage the operational efficiency the old cliché of "what gets measured gets managed" applies. Benchmarking is a proven management tool that is used to establish measures of operational performance relative to an industry benchmark. Benchmarking is a systematic and continuous measurement process that assists a company in determining its relative performance and shows up the factors that influence performance. The theory of benchmarking is a dynamic field and various types of benchmarking evolved. In spite of its noted benefits the popularity of benchmarking has lead to sub-standard benchmarking exercise, giving it "management fad" status. It is therefore imperative that any benchmarking study be well planned and focused. The selection of the appropriate benchmarking type is important. A data benchmarking exercise was chosen as a pilot study to introduce the concept to participants in a simplistic non-threatening format that could serve as a platform for future benchmarking studies. A five-step benchmarking process model was followed, consisting of: 1. Determine what to benchmark 2. Form a benchmarking team 3. Identify benchmarking partners 4. Collect and analyse benchmarking information 5. Take action Application of benchmarking theory to the asset Administration Industry led to the development of specific performance indicators from a process and financial perspective as well as a learning and growth perspective. Due to the sensitivity of the information the benchmarking report was customised for each participant, reflecting only industry average measures (the benchmark) and the particular company measurement. In conclusion the pilot study has proven to generate robust measures useful to the management of the Asset Administration function by determining relative performance. The benchmarking exercise has also been successful in introducing the concept of shared learning and a platform for future benchmarking studies. Despite these positive outcomes the real benefits of a process benchmarking exercise has not been explored and could generate tremendous benefit for the effective operation of Asset Administration.
AFRIKAANSE OPSOMMING: Die Administrasie van Batebestuur Industrie word bestuur as 'n agterkantoor funksie met beperkte hulpmiddels om operasionele werkverrigting te bepaal. Daar bestaan geen industrie indeks vir werkverrigting asook geen basis vir samewerking nie. Die ou gesegde dat "wat gemeet word, word bestuur" is hier van toepassing. Hoogtemerking (benchmarking) is 'n bewese bestuursmiddel wat gebruik word om operasionele werkverrigting relatief tot die industrie te bepaal. Hoogtemerking is 'n sistematiese en voortdurende proses van meting wat 'n maatskappy help om hul relatiewe werksverrigting te bepaal sowel as om die faktore wat bydra tot werkverrigting uit te lig. Die teorie van hoogtemerking is dinamies en verskeie tipes hoogtemerking het reeds ontstaan. Ten spyte van bewese voordele het die populariteit van hoogtemerking gelei tot sub-standaard hoogtemerking oefeninge waardeur dit die reputasie van 'n bestuursfoefie gekry het. Dit is daarom belangrik dat enige hoogtemerking studie goed beplan word en gefokus is. Die keuse van die gepaste hoogtemerking tipe is belangrik. Ten einde die konsep van hoogtemerking bekend te stel en 'n basis te skep vir toekomstige hoogtemerking is besluit om 'n eenvoudige proefprojek te loods. Die hoogtemerking proses bestaan uit vyf stappe, nl: 1. Bepaal die basis van die hoogtemerk. 2. Stel 'n hoogtemerking span saam. 3. Identifiseer hoogtemerking vennote. 4. Vesamel en analiseer hoogtemerking informasie. 5. Neem aksie. Die toepassing van hoogtemerking teorie tot die Batebestuur Administrasieindustrie het gelei tot die ontwikkeling van spesifieke werkverrigting aanwysers vanuit 'n proses en finansiële perspektief aan die een kant, en 'n leer en groei perspektief aan die ander kant. As gevolg van die sensitiewe aard van die informasie is die hoogtemerking verslag volgens maat voorberei vir elke deelnemende maatskappy. Hierdie veslag reflekteer net die maatskappy se spesifieke hoogtemerk in verhouding tot die industrie gemiddelde. Ter afsluiting het die proefprojek daarin geslaag om robuuste data oor relatiewe werkverrigting te genereer wat gebruik kan word in die bestuur van Batebestuursadministrasie. Die hoogtemerking oefening het ook daarin geslaag om die konsep van gemeenskaplike leersaamheid oor te dra en 'n basis te skep vir toekomstige hoogtemerking studies. Ten spyte van al die positiewe gevolge is die werklike waarde van proses hoogtemerking nog nie ontgin nie en mag dit geweldige voordele ontsluit vir die effektiewe werking van Batebestuurs-administrasie.
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Petersen, Elina, and Mikaela Wahlström. "Intern benchmarking i detaljhandeln : En analys av upplevelser och kritiska framgångsfaktorer." Thesis, Linköpings universitet, Företagsekonomi, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-120812.
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Bakgrund Benchmarking är ett populärt styrverktyg men studierhar visat att benchmarking inte anses som ett likaeffektivt förbättringsverktyg som andra styrverktyg,vilka kritiska faktorer som ligger bakom enframgånsrik benchmarking bör då undersökas. Efter en genomgång av tidigare studier fann vi dessutom attbrister finns gällande vetskapen hur användandet avintern benchmarking upplevs. Få studier har gjortsinom detaljhandeln där intern benchmarking tycksvara användbart. Syfte Syftet med studien är att få en större kunskap kringupplevelserna av intern benchmarking inomdetaljhandeln. Studien syftar även till att redogöra förvad det är som ligger bakom en framgångsrik internbenchmarking. Frågeställningar Hur upplevs intern benchmarking inom detaljhandeln? Vilka är de kritiska faktorerna för framgångsrik internbenchmarking? Metod Studien utgörs av en kvalitativ ansats bestående av 2 intervjuer med företagsledning och 5 intervjuer medvaruhuschefer. Studien har även en kvantitativ delsom består av en enkätundersökning med enpopulation på 75 personer. Slutsats Studiens slutsats är att intern benchmarking upplevs som motiverande, stimulerande, användbart i dendagliga verksamheten samt ökar förståelsen förorganisationen. Kritiska faktorer bakom enframgångsrik intern benchmarkingprocess är en tydlig process, utbildning, tillgång till data, ett bra forum förkommunikation och högt deltagande av anställda.Background Benchmarking is a popular managament tool butstudies have shown that benchmarking is notconsidered as an effective management tool as othermanagement tools, what the critical factors behind asuccessful internal benchmarking should therefore belooked into further. We also found, after reviewingformer studies, that there are lack of informationabout the experience of using internal benchmarking. Only a few studies have been done in retail whereinternal benchmarking seems useful. Aim The aim with the studie is to get more knowledgeabout the experiences of internal benchmarking inretail. The study also aims to state the critical factorsbehind a successful internal benchmarking. Research questions What is the experience of internal benchmarking inretail? What are the critical factors behind a successfulinternal benchmarking? Methodology The study has a qualitative approach and consists of 2 interviews with management and 5 interviews withstore managers. The studie also has an quantitativeapproach that consists of a survey with a populationof 75 people. Conclusion The conclusion of the study is that internalbenchmarking are experienced as motivating,stimulating, useful in the daily business and alsoincreases the understanding of the organization. Critical factors behind succescfull internalbenchmarking process are a clear process, education,access of data, a good forum for communication andhigh participation rate of the employees.
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Stefan, Ioana. "Patent Portfolio BenchmarkingIn the Logistics Industry : Are Patents Relevant for Competitiveness in the Logistics Industry?" Thesis, Högskolan i Gävle, Avdelningen för Industriell utveckling, IT och Samhällsbyggnad, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-15101.
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The present Master thesis was written during an internship at Deutsche Post DHL Solutions& Innovations, a subsidiary of Deutsche Post DHL. The main purpose was to make a patent portfolio benchmark for the previously identified business competitors of the DPDHL group. The research questions aimed to find out how relevant the patent portfolio analysis is for comparing competitors and whether or not the results can be matched with other types of rankings. The benchmark was made using the PatentSight software tool. PatentSight allows the patent portfolio analysis of individual companies as well as groups of companies (competitors). The software tool is based on a new approach to benchmark patent portfolios called Patent Asset Index. This approach uses several indicators to measure the patent portfolios strengths. The indicators are based on relatively widely used measures of patent analysis such as the number of citations that a patent has received. However, these measures are further adjusted by the PatentSight indicators in order to prevent false results due to the difference in patents’ ages, for instance. The results of the patent portfolio benchmark and their comparison with other rankings have confirmed previous research findings that the patent portfolio analysis is a useful tool which can remove uncertainties and provide new perspectives but cannot be used as single indicator of the competitors’ strength.
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Popoola, Musiliu Olayide. "Benchmarking of process safety management elements in the South African process industry / M.O. Popoola." Thesis, North-West University, 2007. http://hdl.handle.net/10394/1809.
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Pospíšilová, Lucie. "Continuous Management of a Retail Product Category." Master's thesis, Vysoká škola ekonomická v Praze, 2015. http://www.nusl.cz/ntk/nusl-205343.
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The aim of the thesis is to describe the Czech retail industry and the practice used in the category management. The work compares and evaluates the current state of the ice-cream category management in different retail chains and recommends changes for the next ice-cream season for one of the retailers. The description of the retail industry and the introduction set the background for the thesis and the explanation of the continuous category management provides the framework for the analysis. The empirical part conducts the category planning step by step. The key parts are category assessment and category scorecard, which benchmark different stores in terms of assortment, display, price, and promo. Finally recommendations and conclusions are derived from the analysis to improve the category performance.
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Chang, Yue (Yue Cathy). "Getting ahead in sourcing through benchmarking and system dynamic analysis : an aerospace industry perspective." Thesis, Massachusetts Institute of Technology, 2006. http://hdl.handle.net/1721.1/44613.
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Thesis (S.M.)--Massachusetts Institute of Technology, Engineering Systems Division; and, (M.B.A.) -- Massachusetts Institute of Technology, Sloan School of Management; in conjunction with the Leaders for Manufacturing Program at MIT, 2006.Includes bibliographical references (p. 76-77).
Sourcing and purchasing have received renewed attention recently as many supply chains challenge themselves to meet cost reduction goals. These challenges are especially apparent in the high-mix, low volume, and often considered cyclical aerospace industry where customer purchase decision emphasis is shifting from technology-centric to cost-centric. This study identifies three sourcing frontiers by time, and develops a Benchmarking-Internal data analysis-System dynamics model (BIS model) to recommend sourcing strategies to aid Honeywell Aerospace in advancing to the highest sourcing frontier. The thesis details the BIS model as a framework and a set of methodologies to aid aerospace incumbents in understanding their competitiveness and in formulating a balance of short-term and long-term sourcing strategies. This model applies not only to the aerospace industry but also to other industries in identifying cost reduction strategies and in constructing a competitive sourcing foundation for the next generation sourcing frontier.
(cont.) This research was conducted jointly between the MIT Leaders for Manufacturing Program and Honeywell International within the Honeywell Aerospace Strategic Business Group and considered the historical evolvement of sourcing frontiers and key challenges of aerospace sourcing: airline deregulation, exponential increase in strategic sourcing, rise of precious metals prices, diverse products and supplier base, and stringent regulations.
by Yue "Cathy" Chang.
M.B.A.
S.M.
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Thomas, David Jordan. "Competitive intelligence, a self diagnostic tool applied in the telecom industry." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 2000. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape2/PQDD_0017/MQ58512.pdf.
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Palin, Maurice George. "Quality aspects of vocational higher education, with special reference to hospitality management." n.p, 2004. http://ethos.bl.uk/.
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Chan, Yau-man Calvin. "A feasibility study on applying benchmarking in measuring corporate environmental performance of the concreting industry in Hong Kong /." Hong Kong : University of Hong Kong, 1999. http://sunzi.lib.hku.hk/hkuto/record.jsp?B21301335.
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Nthongoa, Refilwe M. "Knowledge management as a tool for talent retention in the pharmaceutical industry." Diss., University of Pretoria, 2014. http://hdl.handle.net/2263/45930.
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Orientation: The pharmaceutical environment in South Africa is highly competitive,
and each player is striving for an increased share of the market. This competitive
environment has evolved over the past few years from a sales-based to a serviceorientated
environment. Clients now expect to be offered clinically based selling,
which is complemented by sound medical research. Talent retention has become a
problem in this environment with the organisation losing knowledge to its
competitors.
Research Purpose: The objective of the study was to assess whether knowledge
management can be used as a tool for talent retention in the pharmaceutical
environment. The organisation studied is referred to as Company X in this report.
The aim of this work was to define knowledge management and talent retention
clearly and then attempt to show an interrelation between these two concepts.
Research Approach, design and method: A qualitative research approach was
used in the study. Thus, constructivist grounded theory was used as a methodology
of data analysis to assist the researcher to assess information from the participant’s
perspective and to understand the depth of knowledge management and talent
retention. A sample of key opinion leaders was selected within Company X using
purposive sampling. The aim was to gain access to the knowledge that senior
managers have and then to assess how they view the talent retention and
knowledge attrition problem within that organisation. By applying an in-depth
interviewing process and data analysis, codes and themes were developed which
guided the study.
Main Findings: This research found that the loss of knowledge workers to other
organisations was a growing concern among the key opinion leaders in the
organisation studied. Knowledge management was now viewed as an important
aspect of talent retention. Subsequently, the researcher was able to formulate guidelines and
recommendations that will assist participants and the organisation studied, Company
X, to manage talent retention within that organisation.Dissertation (MCom)--University of Pretoria, 2014.
tm2015
Human Resource Management
MCom
Unrestricted
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Cai, Qiying Kiki. "Business process model for process improvement an investigation of the tendering process in a construction company /." Click to view the E-thesis via HKUTO, 2007. http://sunzi.lib.hku.hk/hkuto/record/B38936380.
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Kiggundu, Kamulegeya John. "Effectiveness of the project management profession in the Ugandan oil industry : performance, benefits and challenges." Thesis, Nelson Mandela Metropolitan University, 2014. http://hdl.handle.net/10948/d1020059.
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Oil is one of the most valuable resources. For a country like Uganda, which is one of the least developed countries in the world with more than one third of the population still living below the poverty line; the discovery of this valuable resource has the capacity to radically alter the economy of the country. But on the other hand, oil exploration, mining and refining are complex, costly, long duration projects with many challenges that require sophisticated financial management, planning, scheduling and cost control. The project management profession is charged as a single point of responsibility for initiating, planning, executing, monitoring and controlling projects in order to meet stakeholder’s needs and expectations. The research objectives were: 1. To identify and examine the challenges and risks associated with the oil industry in Uganda. 2. To investigate the effectiveness of project management practices in the Ugandan oil industry in terms 1 above. 3. Identify how project success can be measured in the Ugandan oil industry. A case study was the research technique adopted and interviews were conducted with the major stakeholders in the Ugandan oil industry. The research findings reveal the challenges and risks that continue to plague the Ugandan oil industry and the role of project management in the exploration phase of the project. The research findings were used to evaluate the role, responsibility and service that project management professionals are expected to render and the actual role, responsibility and service that the professionals have been rendering to the stakeholders in the Ugandan oil industry. The research then concludes by proposing ways of improving the chances of project success in the Ugandan oil industry.
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Chan, Wai-ming. "Modelling construction durations for public housing projects in Hong Kong /." Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19656300.
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Burger, Rudi Alois. "Benchmarking financial ratios for small, medium and large lithographic commercial printing firms situated in the Western Cape." Thesis, Stellenbosch : Stellenbosch University, 2001. http://hdl.handle.net/10019.1/52151.
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Thesis (MBA)--Stellenbosch University, 2001.ENGLISH ABSTRACT: The majority of small and medium - and to a much lesser extent the large - commercial lithographic printing firms situated in the Western Cape do not employ a fulltime financial director or an accountant. The result is that many managers - very often without much financial training - have to steer their firm through very turbulent economic times. Apart from being in this state of siege, managers of these commercial printing firms have their problem compounded by the fact that they do not have any industry-specific financial benchmarks against which to evaluate their firms' financial performance. Against this background, the writer has set out to determine certain industry financial benchmarks - presented in the form of ratios - for the commercial lithographic printing firms situated in the Western Cape to enable participating firms to measure their performance relative to their sector peers. As such, this study is aimed at the non-financial manager, firstly, and thereafter the financial manager. To this end an attempt has been made to keep the vocabulary as user-friendly as possible without sacrificing brevity and clarity. Lastly, this study is presented as a working document rather than a theoretical exercise. The essence of this study - to create a tool for financial evaluation - could be embodied as follows: Turnover is vanity, profit is sanity, cash flow is reality.
AFRIKAANSE OPSOMMING: Die meerderheid klein en medium - en tot 'n mindere mate groot - kommersiële litografiese drukkery firmas wat in die Wes Kaap geleë is, het nie 'n voltydse finansiële direkteur of rekenmeester in diens nie. Dit gee daartoe aanleiding dat verskeie bestuurders - dikwels sonder noemenswaardige finansiële opleiding - hul firma deur 'n baie onstuimige ekonomiese omgewing moet stuur. Buiten hierdie uitdaging is daar ook die verdere probleem dat daar tans geen industrie-spesifieke finansiële maatstawwe bestaan waarteen hul firmas se finansiële prestasie gemeet kan word nie. Teen hierdie agtergrond het hierdie studie dus ten doel gehad om sekere industrie spesifieke finansiële maatstawwe - aangebied as verhoudings - vir die kommersiële litografiese drukkery firmas wat in die Wes Kaap geleë is, te genereer sodat deelnemende firmas hul finansiële prestasie kan meet relatief tot hul sektor eweknieë. Met hierdie doel voor oë is hierdie studie dus eerstens gerig op die nie-finansiële bestuurder en daarna die finansiële bestuurder. Dienooreenkomstig is die woordeskat dus so gebruikervriendelik moontlik gehou sonder om akkuraatheid en trefkrag in te boet. Laastens is hierdie studie gemik om 'n werksdokument eerder as 'n teoretiese skrywe te wees. Die kern van hierdie studie - om naamlik 'n instrument te wees vir finansiële evaluasie - kan as volg saamgevat word: Omset is ydelheid, wins is redelikheid, kontantvloei is werklikheid.
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Millman, Anthony Francis. "Technology strategy and the inward transfer of foreign technology in the UK machine tool industry." Thesis, University of Warwick, 1990. http://wrap.warwick.ac.uk/108043/.
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The International competitiveness of machine tool manufacturing companies in the UK is in long term relative decline. This is evident in diminishing UK shares of world production and exports, Increasing Import penetration and the higher technical sophistication of Imports over exports. Executives in the Industry tend to explain declining performance by referring to exogenous factors beyond their control, such as adverse currency movements, weak demand and conservatism among users in the domestic market. Rising imports are often explained away as the inevitable consequence of growing specialisation and internationalisation. These claims are not without foundation but they are at a high level of generalisation and do not shed light on the managerial problems of adapting to unprecedented levels of foreign competition and technological change. Most policy prescriptions for restoring competitiveness in the 1980's have highlighted awareness of the international dimension and the contribution of technology in overall strategy development. One strategic option finding increasing interest among executives in machine tool manufacturing companies and receiving substantial encouragement from the UK Government, is that of supplementing indigenous technological capability by increasing the "inward" transfer of foreign technology. This dissertation examines the sourcing of appropriate machine tool technology from overseas via foreign direct Investment, joint ventures and licensing arrangements. The approach is multidisciplinary and focusses on the strategic management of technology at the level of Individual business units, giving due consideration to existing patterns of foreign ownership and collaboration. Particular emphasis is placed on understanding how foreign technology emerges as a strategic option, the conditions under which it is assimilated and the relative merits of the three modes of Inward technology transfer. The research shows that providing a critical mass of Indigenous skills and capital expenditure can be maintained, the inward transfer of foreign technology offers considerable potential for achieving and sustaining a future level of technological capability comparable with that of International best practice. To facilitate effective exploitation of these opportunities, however, the priorities are threefold: firstly, executives must pay greater attention to competitor analysis and monitoring technological developments worldwide; secondly, many companies should use foreign technology to reposition themselves in existing segments and/or redirect their strategies towards growth segments; and finally, there is an urgent need for management/organisatlonal development in machine tool companies to create a balanced Internal environment which Is more receptive to the potential "total" benefits embodied in both internally generated and foreign technology.
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Cai, Qiying Kiki, and 蔡棋瑛. "Business process model for process improvement: an investigation of the tendering process in aconstruction company." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2007. http://hub.hku.hk/bib/B38936380.
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Qu, S. "Demolish-IT : the development of a process management tool for the demolition industry." Thesis, Loughborough University, 2010. https://dspace.lboro.ac.uk/2134/6375.
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Today most demolition projects undertaken are complex and involve many parties who must comply with a myriad of regulations as well as other constraints (e.g. finance). The management of demolition projects requires individual team members to have a wide range of skills and knowledge in addition to practical experience. Demolition processes currently operated are frequently performed in an unstructured, intuitive manner with considerable reliance on experience, skill, knowledge or subjective judgement of the demolition engineer or other individual responsible for a demolition project. Research on demolition ‘process management' is a new area that has rarely been addressed. However, within the building design and construction management sectors, there are a number of intelligent solutions that have been developed to assist in the management of business processes and business process re-engineering. Process management systems and process mapping through the use of Information Communication and Technology (ICT) technology have been applied to help the construction industry significantly improve performance. In an attempt to provide intelligent support to the management of dynamic demolition processes, this research reports upon that was developed using ICT applications a management system prototype entitled “Demolish-IT”. The prototype of Demolish-IT utilises four tiers of information which includes: (1) the standard demolition process map; (2) user-defined demolition process map; (3) demolition task manager; and (4) database of demolition process requirements. The prototype provides on ICT platform that unifies demolition processes and requirements to achieve improved process management. The research involved a combination of face-to-face interviews with demolition experts; real projects document reviews and site observation to produce the generic demolition process map. Other products of the work included: database solutions to store demolition process requirements; and process modelling to manage demolition task compliance flow within relevant industry standards. Evaluation of the research work proved its validity, acceptance and applicability within industry. Future work will aim to transpose the outputs into commercially viable software.
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Simmons, Jona Cary Hubbard Susan Sorrells. "Hospitality internships as a career development tool stakeholder perceptions and expectations /." Auburn, Ala., 2006. http://hdl.handle.net/10415/1303.
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Slater, Michael M. A. "Target costing as a strategic cost management tool in the South African motor industry." Thesis, Nelson Mandela Metropolitan University, 2010. http://hdl.handle.net/10948/1094.
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Traditional cost-accounting approaches have served manufacturers well over a long period, but due to the changing nature of the modern manufacturing environment shortcomings have resulted and are no longer regarded as suitable (Gagne & Discenza 1993: 68). Similarly, Monden and Lee (1993: 22) state that many practitioners and academicians have questioned the effectiveness of standard cost systems, which have been used as the primary cost control measure for the last several decades. Cooper and Slagmulder (1997: 2) point out that in contrast to the conventional cost management techniques, target costing adopts a feed-forward approach. The objective of target costing is to design costs out of products, and not to find ways of eliminating costs after the products enter production. Few firms can afford to ignore such a powerful mechanism to increase profits in today’s highly competitive environment.
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Evans, Jacqueline Ann. "The application of systems science to occupational accidents to develop a generic assessment tool." Thesis, City University London, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.287641.
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Yamazaki, Kaoruko. "Exploratory investigation into the process of foreign subsidiary evolution in the machine tool industry." Thesis, University of Cambridge, 2012. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.610884.
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Mhonderwa, Blessed Sue. "Knowledge Management as an Organisational Tool : The Case of the Electricity Supply Industry in Zimbabwe." Diss., University of Pretoria, 2020. http://hdl.handle.net/2263/75806.
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Countries no longer contest solely on monetary capital and strength for survival, sustainable growth, development and advancement, but rather on creation, accumulation and strategic use of cutting-edge knowledge. A winning knowledge management (KM) programme makes innovations feasible, enables better and faster decisions, and increases staff productivity, product and service quality and deliverable consistency by capitalising on intellectual and knowledge-based assets, thereby enhancing organisational performance. Eager to reap the benefits of KM, many organisations leap into a knowledge management solution; however, implementation of KM can be a challenge. The challenges emanate from failure to effectively incorporate and manage the crucial elements that determine the successful implementation of KM as an organisational tool that engages people, strategy, corporate culture and information technology.
This interpretive case study focuses on Zimbabwe’s electricity supply industry, which is on the verge of losing knowledge from its experienced employees owing to employee retirement and employee mobility. The Zimbabwe Electricity Transmission and Distribution Company (ZETDC), a state-owned company, is accountable for transmitting electricity from power stations, distributing it and retailing it to end users. The recent revival of the economy in Zimbabwe has increased demand and there is much pressure on the power generation capacity of ZETDC to meet demand from the industry and private households. This pressure affects the ZETDC’s operating model and therefore, organisational tools such as KM must be applied to manage its impact.
Secondary data was collected through a review of the relevant literature and questionnaires and semi-structured interviews in ZETDC. Data collected was analysed and the themes that emerged were reported on. The study found that the ZETDC might suffer knowledge drain because of lack of an adequate system and procedures to manage its knowledge assets. Therefore, a proper KM system and strategy are required to ensure that both tacit knowledge and explicit knowledge are effectively passed on to the remaining and future employees. Furthermore, the electricity supply industry must integrate, build and remodel its internal and external capabilities through KM activities to improve application of KM as an organisational tool for enhancing performance in the fast-changing environment in which it operates.Dissertation (MIT)--University of Pretoria, 2020.
UP Postgraduate Masters Research bursary
Informatics
MIT (Information Systems)
Unrestricted
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Chan, Yau-man Calvin, and 陳有文。. "A feasibility study on applying benchmarking in measuring corporate environmental performance of the concreting industry in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1999. http://hub.hku.hk/bib/B31254160.
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Den, Ouden Vincent P. "Increasing revenue through the use of customer relationship management as a tool." Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/8583.
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Grahn, Graeme Aubrey. "Mobile customer relationship marketing: a tool to create competitive advantage within the licensed liquor industry." Thesis, Cape Peninsula University of Technology, 2013. http://hdl.handle.net/20.500.11838/1704.
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Master of Technology Marketing Management
in the Faculty of Business
at the Cape Peninsula University of Technology, 2013The advent of IT technology in particular, mobile technology has forced most of the private sector to re-evaluate how they interact and communicate with their intermediaries. Since the early 1990s most businesses have put the intermediary at the centre of their business by means of business strategies like Customer Relationship Management (CRM) solutions. However, the speed at which technology is evolving is forcing businesses to evaluate new and alternative means of managing intermediary relationships, as intermediaries now drive the economy, not businesses. The very essence of a good CRM programme is its reliance on an IT system which is advanced enough to analyse the captured intermediary data, transform that data into usable knowledge, which is then stored in a centralised, crossfunctional database or data warehouse. Most businesses agree that the goal of CRM solutions is to maximise business profits by maximising the value of interaction with intermediaries. Successful CRM businesses have strong, clearly defined business strategies that focus on the intermediary and generate a process-orientated view of the organisation. CRM functionality therefore creates a single view of the intermediary and the business as well as support to the Marketing, Sales, Order, Production and Service processes. This dissertation investigated the CRM functionality within the Fast Moving Consumer Goods (FMCG) wholesale and retail liquor sector of the City of Cape Town, paying particular attention to the three channels that the liquor industry operate in. These three channels are segmented as the formal Off-premise consumption, formal On-premise consumption and the Informal Main market. The formal Off-premise consumption channel consist of the mainstream convenience and self-service liquor retailers where stock is purchased and consumed at another location by the end user. The formal On-premise consumption channel consists of venues where patrons purchase and consume liquor on the spot. The informal Main market, which is dominated by shebeens and taverns, is a combination of the Off- and On-premise consumption channels where bottle purchases and consumption occur on site together. This dissertation investigates one primary and four secondary questions within these channels. The primary question will establish whether a mobile CRM programme can be used as a marketing instrument to create a competitive advantage within the B2B licensed liquor industry of South Africa. The secondary questions establish whether intermediaries are willing to adopt CRM technology, what barriers exist, what the benefits are for both intermediary and company and whether there will be a reduction in communication costs for both parties. The South African government regulates the South African liquor industry in that only licensed outlets may trade in liquor. Within the Western Cape region, there are approximately 4,000 licensed outlets of which approximately 2,000 licences (data obtained from a leading liquor wholesalers company database) fall within the boundaries of Cape Town. A leading liquor wholesaler has legal contracts with each one of these accounts, providing a defined database from which primary research was conducted. Primary researches, in the form of quantitative interviews with a random sample of 150 intermediaries, across the three identified channels were conducted for this study. Questionnaires were used to establish how a competitive B2B mobile CRM programme can be implemented, while possible barriers and facilitators to mobile CRM were also considered. The findings produced two results: one result was expected but the second result was not expected by the researcher. The first results were that 57.5% of respondents, across all business channels, indicated their willingness to receiving a mCRM programme on their mobile devices. The unexpected finding was that 57.3% of respondents across all business channels had no idea or did not know what a CRM programme was. From these findings several recommendations are discussed namely: the implementation of a six month tactical marketing campaign which would expose intermediaries to the concepts and ideas of a CRM programme; the establishment of a comprehensively updated intermediary database; welltrained field sales staff who would support the CRM programme once implemented; a simple, easy to use and navigate mCRM programme to begin with. This programme would have to have the ability and capability to progress in the future as intermediaries become more familiar with the system; and a complete company philosophy, with a clear, holistic and coherent business strategy, that would embrace the mCRM concept to drive future growth opportunities. Key Words: business-to-business; customer relationship management; electronic customer relationship management; Information Technology and mobile customer relationship management.
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Herman, Dane. "An investigation to establish whether the implementation of a structured total quality management system would add value to the South African Brewery, East London depot." Thesis, Port Elizabeth Technikon, 2004. http://hdl.handle.net/10948/254.
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No matter how receptive or unreceptive an individual or a company is to the arrival of the age of technology, this phenomenon of change cannot be overlooked in the competitive global village. Companies must respond and change if they wish to survive into the next century. The results and testing of the hypotheses in chapters four and five clearly indicate that there is a need for a structured Total Quality Management (TQM) system in the East London Depot, of South African Breweries (SAB). The vision of the company states that they aim to be the “benchmark of South African industry and the brewing world”. The mission of the company states that they wish to provide their consumers with the finest quality malt beverages, brewed and marketed by world - class people in a socially responsible and innovative manner. Two of the core values of the company are: • Customer service and consumer focus • Innovation and quality (http://Beernet) Taking the afore mentioned as a guide line, it is evident that although there is a need for a structured TQM system at the East London Depot, there are key focus areas to concentrate on for the program to be successful. The main focus area will be to change the perception of the staff with regards to doing things right the first time. Customer service is very important and should be understood by all. A competent person should be tasked with the implementation of the system. This person should then manage the system and ensure that the staff training and maintenance of documented procedures are adhered to. A TQM committee must also be established in order to perform the necessary audits. As mentioned in chapter one, the aim of the depot management is to improve on it’s current national ranking. A structured TQM program will make a huge contribution towards achieving the desired result. This will result in better results and achievement of goals. With this in mind this paper aims to investigate the feasibility of establishing a T Q M system at the East London Depot of SAB.
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Maree, David Andreas. "Development of different technical, economic and financial benchmarks as management tool for intensive milk producers on the Highveld of South Africa." Diss., Pretoria : [s.n.], 2007. http://upetd.up.ac.za/thesis/available/etd-04222008-150928.
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Maruyama, Kazunori Ph D. Mie University. "Genome sequencing technology : improvement of the electrophoretic sequencing process and analysis of the sequencing tool industry." Thesis, Massachusetts Institute of Technology, 2005. http://hdl.handle.net/1721.1/34868.
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Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management; and, (S.M.)--Massachusetts Institute of Technology, Dept. of Chemical Engineering; in conjunction with the Leaders for Manufacturing Program at MIT, 2005.Includes bibliographical references.
A primary bottleneck in DNA-sequencing operations is the capacity of the detection process. Although today's capillary electrophoresis DNA sequencers are faster, more sensitive, and more reliable than their precursors, high purchasing and running costs still make them a limiting factor in most laboratories like those of the Broad Institute. It is important to run those sequencers as efficiently as possible to reduce costs while producing robust assemblies. Polymer media for electrophoresis is the most important determinant for sequencing throughput. This thesis investigates the effect of polymer media on the performance of Applied Biosystems (ABI) 3730xl, the de-facto standard of DNA sequencers and develops analysis procedures for ABI3730xl system and its data. Due to its use in the human genome project (HGP), ABI has established a monopolistic position in the DNA-sequencing tool industry. As the de-facto standard of DNA sequencers ABI3730xl is highly automated, well-optimized, and black-boxed, despite the importance of higher throughput sequencing for diagnostic applications, third parties have found it difficult to improve sequencing methods.
(cont.) This thesis also conducts an analysis of the DNA-sequencing tool industry to discuss how ABI has established current monopolistic status, what kind of business model would be attractive for ABI in the post-HGP period, how new companies can successfully enter this industry, and how they can keep improving DNA-sequencing throughput along the line of "Moore's law".
by Kazunori Maruyama.
S.M.
M.B.A.
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Zainol, Azida. "Development of a requirements management tool to support small and medium projects : case study of Malaysian software industry." Thesis, Bangor University, 2011. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.540744.
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Amorighoye, Lucky Eyituoyo. "Developing an assessment tool for measuring total quality management in SASOL's Steam Station Plant / L.E. Amorighoye." Thesis, North-West University, 2009. http://hdl.handle.net/10394/4304.
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Lyle, Todd Duncan. "Risk control as a cost control tool a study on the viability of a uniform risk control expenditure tracking system for the semiconductor industry /." Online version, 1998. http://www.uwstout.edu/lib/thesis/1998/1998lylet.pdf.
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Schonebeck, Lina, and Theresa Pöllinger. "Stakeholder Management as a Tool for the Implementation of Sustainable Supply Chains in SMEs in the German Food Industry." Thesis, Malmö universitet, Fakulteten för kultur och samhälle (KS), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-21358.
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The food industry represents one of the most promising business sectors for sustainable development comprising numerous environmental, social and economic challenges. The industry is fragmented into a multitude of organizations with particular supply chains based within a complex multi-stakeholder environment. Therefore, the organizational goal of creating a sustainable supply chain is experiencing increased attention within research. Even though previous literature has assessed the diverse drivers and barriers impacting sustainable supply chain management (SSCM), the theory of stakeholder management for SSCM has so far barely been recognized. This paper aims to fill this research gap and establishes the connection between the concepts of stakeholder management and SSCM taking into consideration the implicated drivers and barriers. The assessment of prominent drivers and barriers as well as crucial stakeholder groups functions as a basis for the evaluation of possible stakeholder strategies suitable for SSCM. This research study is situated in the context of small and medium-sized enterprises (SMEs) in the German food industry. By conducting 13 semi-structured interviews with supply chain representatives this study follows a qualitative research approach. The data analysis reveals that SMEs in the German food industry face numerous obstacles in their attempt to implement sustainability within the supply chain. Moreover, it is apparent that current stakeholder strategies are insufficient in the context of supply chain sustainability. A closer network beyond business is considered the most effective strategic objective for the engagement with crucial stakeholder groups in order to enhance the drivers and reduce the impact of existing barriers. Consequently, this thesis provides a theoretical contribution by developing a deeper understanding of stakeholder management as a tool for increasing supply chain sustainability and further advances existing theory with the formation of a new analytical framework as well as the recognition of a novel stakeholder strategy.
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Lewis, Alan D. "Technology and management : a study of the diffusion of numerical control machinery in Central Canada." Thesis, McGill University, 1988. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=75701.
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This study analyses the diffusion of numerically controlled machine tools in sixty Quebec and Ontario engineering and metalworking firms. Interviews with production management provide the data for a critical evaluation of labour process analysis and economic diffusion theory. Management decisions to adopt numerical control technology are found to be guided by technical criteria, contrary to labour process theory. However, economic diffusion theory is found to underestimate the extent of imperfections of knowledge of new technology in industry, the length and costs of learning to use new technology, the complexity of technological evolution, and the diversity of applications and methods of use of a particular technology.
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ETEMADY, QESHMY DANIAL, and JACOB MAKDISI. "Human error management 4.0 : Augmented Reality Systems as a tool in the quality journey." Thesis, KTH, Industriell Management, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-239544.
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The manufacturing industry is shifting, entering a new era with smart and connected devices. The fourth industrial revolution (Industry 4.0) is promising increased growth and productivity by the Smart Factory and within the enabling technologies is Augmented Reality (AR). This is a technology that can be used to augment the reality with digital information. At the same time as the technology is introduced, errors in manufacturing are a problem which are affecting the productivity and the quality. The errors can be caused by humans and companies strive to eliminate the errors caused by humans. This research aims to find the main causes of human errors in assembly lines and thereafter explores whether AR is an appropriate tool to be used in order to address those issues. Based on a literature review that identified and characterized a preliminary set of root causes for human errors in assembly lines, these causes were empirically studied in an exercise that covered an in-depth case study at a multinational automotive company. Data in form of interviews and deviation reports have been used to identify the causing factors and the result showed that the main causes of human errors are the amount of thinking, deciding and searching for information which affected the cognitive load of the operator and in result their performance. Several interviews with experts in AR allowed to verify if this technology would be feasible to solve or mitigate the found causes. Besides that, in repetitive manual assembly operations, AR is better used showing the process in order to train new operators, at the same time as for experienced operators AR show information only when an error occurs and when there is a need of taking an active choice is more appropriate. Nevertheless, while theoretically able to managing human error when fully developed, the desired application makes the augmentation of visual objects redundant and increasingly complex for solving the identified causes of errors which questions the appropriateness of using AR systems. However, the empirical findings showed that for managing human errors, the main bottleneck of an AR system is the software and AI.Den tillverkande industrin skiftar och går in i en ny era där smart och uppkopplad teknologi introduceras i de operativa delarna av tillverkningen. Denna fjärde industriella revolution (Industry 4.0) som den även kallas för med smarta fabriker, utlovar ökad produktivitet och tillväxt. Bland de teknologier som representeras i detta nya landskap återfinns Augmented Reality (AR), vilket är en teknik som används för att förstärka verkligheten med digital information. I samband med att denna nya teknik introduceras, är avvikelser i produktion ett problem som påverkar företags produktivitet och kvalitet. Den mänskliga faktorn är en bidragande del till detta problem och företag strävar efter att eliminera felen orsakade av människor. Denna studie syftar till att hitta orsakerna till att människor orsakar fel i produktion och därefter utforska om AR är ett lämpligt verktyg att använda för att råda bot på dessa orsaker och därmed eliminera felen. Genom en litteraturstudie har det identifierats ett antal faktorer som påverkar den mentala belastningen hos människor i produktionssammanhang. Dessa faktorer har därefter undersökts genom en fallstudie hos en multinationell tillverkare av kommersiella fordon. Datainsamling i form av intervjuer och avvikelsedata har använts för att identifiera de påverkande faktorerna och resultaten pekade på att behovet av att behöva tänka, leta efter information och fatta beslut påverkade den mentala belastningen mest. Intervjuer hölls med forskare och montörer för att definiera en lämplig AR funktion som sedan undersöktes genom flera intervjuer med forskare inom AR för att verifiera om AR är en lämplig teknik att använda för de identifierade orsakerna. I termer av AR i en arbetsmiljö med repetitiva aktiviteter efterfrågas en funktion som visualiserar fel för montörer som är erfarna medan det för oerfarna montörer är bättre med visualisering av hela arbetsprocessen. Men, trots att systemet i teorin är lämpligt att använda för att hantera orsakerna till att felen uppstår så är den efterfrågade funktionen överflödig då visualisering kommer visas väldigt sällan samt att tekniken är väldigt komplex. Detta gör att det går att ifrågasätta hela funktionen av att använda AR system i det fall som studerades. Dessutom visade sig tekniken vara olämplig att använda i den miljö fallet utspelar sig i på grund av svårigheter med artificiell intelligens (AI).
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Firman, Jennifer Lynn. "Investigating the Use of PMASP-Based Project Specific Websites as a Project Management Tool in the A/E/C Industry." Thesis, Virginia Tech, 2002. http://hdl.handle.net/10919/36007.
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The A/E/C industry faces the inability to meet client demands of projects completed on time and on schedule due to the minimal collaboration between parties, communication problems, and mistakes. The present project management system in the industry is paper-based, and requires the owners of information to distribute the knowledge at their discretion. This system has inherent delays in information transmission, which lead to miscommunications, mistakes, and costly rework, which in turn, cause increases in the project schedule and budget.
There is a need to fundamentally change the project management philosophy of the industry. Rather than each party maintaining a project management system, there needs to be a single, integrated project-based system. One type of integrated project management systems is project-specific websites. This research focuses specifically on the project-specific websites for project management (PSWS) offered by construction-based project management application service providers (PMASPs). While there are substantial improvements in the project process including cost and time savings by using a PSWS, the industry is reluctant to adopt the new technology. There are numerous barriers to the implementation of PSWS. A large barrier is determining how to implement and use PMASP-Based PSWS.
Through a literature review, a project management questionnaire, investigations of the leading construction-based project management application service providers (PMASPs), and implementation case studies, a chapter on implementation considerations and lessons was developed. The Implementation Considerations and Lessons chapter serves to provide companies a basis for PSWS implementation and use. The chapter contains three parts: background, implementation, and sustainability. The background section identifies the benefits of using PSWS, examines the ability of five construction-based project management application service providers to meet the project management need of the parties, and identifies the barriers to implementation users should expect. The second part of the chapter details the steps needed to successfully implement and use the system. The final part describes the sustainability challenges that occur after implementation.Master of Science
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Smith, Herman. "The reuse of process & system knowledge gained during the implementation of projects with the aim of reducing the implementation time and costs of related projects : the DCSA case study." Thesis, Stellenbosch : Stellenbosch University, 2005. http://hdl.handle.net/10019.1/50516.
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Thesis (MBA)--Stellenbosch University, 2005.ENGLISH ABSTRACT: At the beginning of 1999, DaimlcrChrysler SA prepated itself for becoming part of the family ofintcmational plants within DaimlerChrysler AG. To do this, DaimlcrChryslcr SA had to produce vehicles for the international markets and not just for the local markets. This meant that they were required to change many processes and systems. Many processes were aligned with processes used within DaimlerCbrysler AG, while certain standatd systems like PLUS. which is the shop floor control system, were implemented. A brand new SAP system was also implemented. During the implementation of these processes and systems, a documentation methodology was developed to ensure that the processes and systems implemented in South Africa, could be reused elsewhere in the world. At the same time, a project implementation methodology was also developed to ensure that this project and futw:c projects w· document processes and systems in this manner, while ensuring strict quality control. This study looked at the above methodologies developed at DaimlerChrysler SA with the aim of knowledge reuse and the subsequent reduction of cost and project implementation time. It was found that the process modelling methodology used at DaimlerChrysler SA was comprehensive. Compared to other process modelling methodologies available in the literature, the methodology used by Daimlc.tChrysler SA covered most aspects i.e. detailed organisation structures (e.g. line and staff relationships) and informacion structures (e.g. data file structures). Within the DaimlcrChryslcr documentation methodology a strong emphasis is placed on maintaining the link between the process and system documentation. This link is important during the system development cycle, as well as for the pmpose of reuse of software. International plants wanting to use the process and system documentation from DaimlerChrysler SA as a basis for their implementations could easily follow the documentation. The documentation flows from a high level process and system concept, to detail process descriptions, to system specification docwnents, and t \stly program names and customizing settings required for the use of the system functionality. It was found that the project implementation methodology used at DalmletChrysler SA was following conventional project management guidelines, whist ensuring the maintenance of process and system docwnentation as required by the reuse approach. DaimletChrysler's reuse approach of process and system knowledge is built on the foundation of using innovation teams in local organizations together with a team coordinating centralised rollout. The approach also focuscd on the development of certain modular components that can be 100% rcused. It was found that interfaces between the DaimletChrysler core systems were ideally suited for this modular approach. The International Production Template approach led to significant cost savings. So fat, each implementation showed an improvement in total project implementation cost and time compated to the previous implementation. Each implementation was also used as an opportunity to further itnprove the template by adding functionality and widening the scope. This study showed conclusive evidence that system and process knowledge can effectively be reused, resulting in significant cost and time savings.
AFRIKAANSE OPSOMMING: Aan die begin van 1999, het DaimlerChrysler SA homself gereed gemaak om deel te vorm van die familie van intemasionale aanlegte binne DaimlerChrysler AG. Om dit te vermag moes DaimlerChrysler SA voertuie vir die intemasionale markte produseer:, en nie net vir die plaaslike markte soos in die verlede nie. Hiervoor moes hulle menige prosesse en stelsels verander. Verskeie prosesse is in Iyn gebring met prosesse soos gebruik binne DaimlerChrysler AG, tenvyl sommige standaard stelsels soos PLUS, wat 'n produksie beheer stelsel is, geimplementeer is. 'n Splintemuwe SAP stelsel is ook geimplementeer. Gedurende die implementering van hierdie prosesse en stelsels, is 'n dokumentasie metodiek ontwikkel om te verseker dat prosesse en stelsels wat in Suid Afrika geimplementeer word, in ander wereld dele hergebruik kan word. Terselfdertyd is 'n projek implementerings metodiek ontwikkel om te verseker dat bogenoemde en toekomstige projekte, prosesse en stelsels op hierdie wyse sal dokumenteer terwyl streng kwaliteitsbeheer toegepas word. Hierdie studie het gefokus op bogenoemde metodieke soos deur DaimlerChrysler SA ontwikkel, met die doel om kennis en kundigheid te hergebruik, en sodoende koste en tyd te bespaar. Die studie het bevind dat die proses modellering metodiek soos deur DaimlerChrysler SA gebruik, omvattend was. Vergelykende met ander proses modellering metodieke soos in die Iiteratuur gevind, dek die metodiek soos deur DaimlerChrysler SA gebruik die meeste aspekte o.a. die fynste besonderhede van organisatoriese strukture en inligting strukture (data). Die DaimlerCbryslcr dokumentasie metodiek fokus sterk daarop om 'n verbintenis te bewerkstellig tussen proses en stelsel dokumentasie. Hierdie verbintenis is belangrik tydens die stelsel se onwikkelings kringloop, asook vir die doel van die hergebruik van die sagteware. Sodoende kan internasionale aanlegte wat die proses en stelsel dokumentasie wil gebruik as basis vir hul implementasies, maklik die vloei volg. Die dokumentasie vloei vanaf 'n hoë vlak proses en stelsel konsep na gedetailleerde proses beskrywings na stelsel spesifikasie dokumente en laastens rekenaar program name en konfigurasie verstellings wat benodig word vir die beoogde stelsel funksionaliteit. Daar is gevind dat die projek implementerings metodiek soos deur DaimlcrChrysler SA toegepas konvensionele projek bestuur beginsels volg, terwyl die metodiek verseker dat die proses en stelsel dokumentasie soos vereis deur die hergebruik benadering, op datum gehou word. DaimlerChrysler se benadering van die hergebruik van prosesse en stelsels is gegrond op die die gebruik van innovasie spanne in plaaslike organisasies, saam met 'n span wat die uitrol daarvan koordineer vanuit 'n sentrale oogpunt. Die benadering fokus ook op die ontwikkeling van sekere modulere komponente wat 100% hergebruik kan word. Daar is gevind dat die koppelvlakke tussen die leidende DaimlerChrysler stelsels uiters geskik is vir hierdie modulere benadering. Die Intemasionale Produksie Patroon as benadering het tot aansienlike koste besparings gelei. Tot op datum het elke implemenrasie 'n besparing getoon ten opsigte van die totale projek implementeringskoste in vergelyking met die vorige projek. Elke implementering is ook gcbruik as 'n geleentheid om die patroon verder te verbeter deur addisioncle funksionaliteit by te voeg en die omvang te vergroot. Hierdie studie het onweerlegbare bewyse gelewer dat stelsel en proses kennis op 'n effektiewe wyse hergebruik kan word, en wat sodoende kan lei tot beduidende koste en tyd besparings.
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Singh, Satyendra. "A study of the relationship between market orientation and business performance with particular reference to the machine tool industry based in the UK." Thesis, Southampton Solent University, 1998. http://ssudl.solent.ac.uk/829/.
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During the last decade, a subject which has captivated the attention of marketing and strategy researchers is the concept of market orientation. This thesis examines empirically, the relationship between market orientation and business performance in the context of the machine tool industry based in the UK. A more comprehensive market orientation scale was redeveloped by conducting comparative analysis of three previously developed market orientation scales with a view to make it an industry specific measure. The unit of analysis used in the study is at individual firm level. In the analysis, it was discovered that there are four significan latent dimensions underlying market orientation. These dimensions were labelled as customer focus, competitors focus, customer satisfaction focus and marketing focus. Next, the influence of each dimension on performance was assessed. Findings suggest that customer focus and customer satisfaction focus have a stronger impact on performance than the other dimensions. It was also revealed that competitor orientation has a U-shape relationship with performance in the short term but a positive linear relationship in the long term. The findings caution against overemphasising competitive influences to the neglect of distinct capabilities of firms. In order to find out if the strength of relationship between market orientation-performance is moderated by environmental factors, it was learnt that the hypothesised relationship is stronger when market turbulence and technology turbulence is low; and competitive intensity is high. Managers could use the multidimensional conceptualisation to develop particular kinds of orientation required for better performance. Avenues for future research are also discussed
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Franchi, Maria Chiara. "Paper cutting for publishing industry: evaluation of environmental benefit of an advanced management system and of an environmental impact comunication tool." Master's thesis, Alma Mater Studiorum - Università di Bologna, 2018.
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The aim of this work is to investigate on one hand the impacts and benefits due to the industrial cutting of paper using an advanced management system, on the other hand the scientific validity of an environmental impact communication tool. The present study shows how the paper cutting chain of the DueEmmePack company works, facing the issue of environmental impacts for each step; it is also illustrated and validated the Eco-calculator, a simple mean of communication between company and customer. As far as the Eco-calculator validation is concerned, the data implemented in the instrument were compared and updated with the data present in the most important national databases, verifying the reliability of the sources and always taking as reference the average Italian data. The tool results updated and reliable, but above all, proves to be effective precisely because of its simplicity, because it also allows an untrained eye to understand the environmental impacts thanks to a comparison with everyday situations. The study of the impacts of the DueEmmePack cutting process was possible thanks to the application of the Life Cycle Assessment methodology, which allows investigating the impact of a product or process throughout its life cycle. In addition, the calculation software SimaPro was fundamental, since it contains detailed databases of pre-set and validated processes (e.g. Ecoinvent) with which it was possible to carry out the study. The impacts generated by the company are mainly due to the internal transport of the material and the packaging procedure, while the use of photovoltaic panels for the electrical supply has proved to be of fundamental importance, as it is able to greatly reduce the impact on the environment. This study, set up in the "gate-to-gate", is therefore exploitable by the company as a management tool that provides information on internal processes on which to focus its attention and on which to intervene to improve environmental performance.
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Engelbrecht, Josias Andreas. "The relevance of certification of origin as a marketing tool in the South African wine market." Thesis, Stellenbosch : Stellenbosch University, 2012. http://hdl.handle.net/10019.1/80766.
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Thesis (MBA)--Stellenbosch University, 2012.Almost every geographical wine producing area has a generic marketing organisation in the form of a wine route organisation or similar organisation that aspires to create a favourable perception of their area in the minds of wine consumers. In their efforts to try and escape the growing commoditising of wines, wine producers recently intensified their efforts to differentiate themselves from other offers by increasingly certifying more wine as wine from a specific geographical area, launching competitions that embrace terroir as the defining factor for quality and increasing the number of demarcated areas. It was the purpose of this study to examine whether the South African consumer assigns a high degree of relevance to the certification of origin as an influencing factor when purchasing wine. As a starting point, a literature study was conducted to establish the current state of knowledge regarding the relevance of certification of origin of wine in wine marketing. The literature review also provided the framework for designing a survey conducted among South African wine consumers. The data gathered via an online questionnaire was analysed by employing both descriptive and inferential statistical methods. The analysis showed that certification of origin of wine plays a secondary role in influencing consumers when faced with a purchasing decision on its own. However, as part of the regional composite variable, which consists of variety, region and wine style, it plays a major role in influencing consumers (McCutcheon, Bruwer & Li, 2009: 229). In accordance with other studies conducted among South African wine consumers (Von Arnim, 2008: 58), the specific wine variety emerged as the most important factor influencing consumers. It was also found that consumers with a high involvement and interest in wine assign a higher degree of relevance to certification of origin of wine than consumers with a low involvement. The findings of this research report are based on respondents who mainly reside within the Western Cape and the demographic profile of respondents shows that mostly male respondents completed the online questionnaire. The findings are therefore tentative due to the geographical and demographical limitations. This research report is of value to academic researchers, wine marketing professionals and generic marketing organisations such as wine route organisations.
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Chan, Wai-ming, and 陳煒明. "Modelling construction durations for public housing projects in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1998. http://hub.hku.hk/bib/B31236583.
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Ozorhon, Beliz. "Organizational Memory In Construction Companies: A Case-based Reasoning Model As An Organizational Learning Tool." Master's thesis, METU, 2004. http://etd.lib.metu.edu.tr/upload/12604852/index.pdf.
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Companies struggle against complex and dynamic conditions in order to survive in their business settings. Being in the knowledge era, learning has been accepted as one of the main sources of sustainable competitive advantage. Organizational learning (OL) is a set of activities to obtain organizational memory (OM) by acquiring, sharing, interpreting, integrating and institutionalizing knowledge. OM is exploited by the companies in strategic decision-making process, which makes OL a critical concept.
The major objective of this study is to explore how construction companies create OM and how they exploit this asset in strategic decision-making process. In this context, an interview study is conducted with eight large Turkish construction companies and OM perceptions of each company are presented as case studies. This survey revealed the strengths and weaknesses in terms of OL competence. One of the key outputs is that companies are successful at acquiring and storing knowledge but they are not familiar with decision support systems
(DSSs) that benefit from OM. Such systems enable OL by assisting decision makers in processing, assessing, integrating and organizing knowledge. To meet the requirements of the industry, a DSS is proposed to aid construction companies in international market entry decisions. This tool is generated under a software package by adopting case-based reasoning (CBR) as the problem solving approach, which finds solutions to new problems based on the past experiences. The model is developed by the acquisition of past real international project data as input information. The model produces two outputs that are indicators of attractiveness of a project and competitiveness of a company, which are the key decision criteria in international market entry problem.
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Quinones, Maria Cecilia. "Decision support system for building construction product selection using life-cycle management (lcm)." Thesis, Georgia Institute of Technology, 2011. http://hdl.handle.net/1853/41123.
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As the green movement begins to sweep through the construction industry, decision-makers are beginning to include a sustainable aspect to their purchase decisions. Selecting a product solely based on its sustainability, however, is not enough to drive product selection in the construction industry. Cost still dominates the selection of building products. The level of sustainability of a product and its cost are not interconnected as market prices do not reflect the cost of environmental impacts, such as the cost of global warming or fossil fuel depletion. Having two distinct aspects to consider adds complexity in the product selection process. Typically, it constrains decision-makers to perform a trade-off analysis that does not necessarily guarantee the most environmentally preferable purchase decision. This study proposes a life-cycle management (LCM) system that reinforces the choices made by decision-makers by providing a scientific justification for those decisions. The proposed system analyses the environmental and economic performance of building product through life-cycle analysis and purchase price analysis. It operates on tools publicly available in the market and state-of-the-art analysis, assessment, and interpretation methods. The LCM system combines two distinct product attributes into a single performance score that can be easily interpreted. It allows decision-makers to compare product scores and ultimately make the most environmentally responsible and financially viable selection. A comprehensive approach is used to refine and test the LCM system using case studies comprised of an environmental and economic performance evaluation of flooring products. The contribution of this research includes the consideration of a holistic approach to product selection based on environmental and cost performance. Pre-construction estimators and construction managers could improve their estimating and product selection practices using the proposed system. Material suppliers can also benefit from this approach, as they can use it to enhance their pricing strategies, marketing plans, and overall product competitiveness.
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李沛雄 and Pui-hung Johnelly Lee. "A manufacturing strategy: fuzzy multigoal mathematical programming to the Stanely cordless power tools." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1993. http://hub.hku.hk/bib/B31265728.
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López, Jorge, and Franco Yully Constanza Rincón. "Energy and Water Usage in the Manufacturing Industry : A study case to analyse, compare and decide where to reduce energy and water utilization." Thesis, Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-49146.
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Increasing concern about global climate change has led to a growing interest in energy usage and water consumption. It is well known that changes in consumption habits lead to more efficient use of energy and water sources. Nowadays, globalization, environmental concerns, and the shortage of resources have led to an increase of stakeholder pressure on companies to expand their focus to sustainability. Also, the high impact that the savings can have in the financial status of the company. It is encouraging the headboards to study and improve the ways water and energy are being used within the processes. Significant economic savings and benefits for the environment could be achieved with slight changes in the company. As an overview, this project starts with the extraction of data from a platform for energy management in an industrial company. Then, it goes through the understanding of the energy and water usage data set. Later, a methodology to handle and process the data will be set. It is intending to extract relevant information using clustering. The idea is to compare the usage profiles between different factories, using key performance indicators and reducing the initial data set. Once the benchmarking is performed, some critical parameters will be selected to support the decision-making process related to investments to reduce the energy usage and water consumption in a specific location. Finally, the case of study will be implemented with the measurements from Alfa Laval. We will study how, from daily measurements with a very low investment and using the proper algorithms and methodologies, the main behaviours and features in an industrial location can be extracted from the utilization data. These characteristics can be used to develop strategies or productions schemes based on the interests of the energy manager and the company.
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Barker, David W. "Machine Tool Spare Parts Provisioning for Manufacturers: A Study and Application for Industries Engaged in Aluminum Cutting and Shaping." Thesis, North Texas State University, 1985. https://digital.library.unt.edu/ark:/67531/metadc331260/.
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This study identifies the concepts of reliability, cost of downtime, cost of spare parts, and procurement lead time as the four key moderators of spare parts availability. These concepts are used to establish a model to manage spare parts inventories. Reliability was assessed in terms of developing failure predictions for major component categories. Cost of downtime was evaluated by identifying various methods for determining costs associated with downtime. Cost of spare parts was examined to find correlations with economic indicators. These correlations were used to predict future price movements. Yearly changes in lead time were identified and correlated with economic indexes to develop movement predictability.
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Reiser, Axel. "Resource efficiency of the ski industry in New Zealand." Lincoln University, 2002. http://hdl.handle.net/10182/1266.
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Skiing and snowboarding are popular recreation activities in New Zealand, as well as constituting important components of the winter tourism product. The 2001 snow season witnessed record visitor numbers. Skier days have increased by more than 10% compared with the previous year to 1.254 million. The traditionally “nature related” activity of skiing, however has increasingly often been discussed in the light of excessive resource consumption and pollution of alpine environments. Since no research on resource efficient management of ski fields has been undertaken in New Zealand, this study examined environmental awareness and actions of ski field managers, resource consumption benchmarks (water and energy use, solid waste production), along with resource use related visitor behaviour. Two separate surveys were undertaken to collect relevant information from ski field managers and ski field visitors. While a census of managers across New Zealand was conducted with a mail-back questionnaire (all 27 ski fields were contacted, response rate 44%), the visitor survey was undertaken on-site at six selected ski fields in Canterbury, South Island (total responses: N=259). Analysis of the survey results showed that managers generally acted to protect the environment and resources, however, at different levels for the various indicators measured. Energy use and air pollution were rarely perceived to be environmentally important. Accordingly, only few actions were undertaken to reduce energy use. This is surprising, since energy consumption proved to be a major feature of ski field management. Given the additionally large amounts of water consumed (mainly for snowmaking) and solid waste produced on the mountain, skiing has to be classified as a resource intensive activity. Resource consumption is intensified further, when the impacts associated with tourists being transported to, and from, the mountain are considered. Energy use for “ski trip transport” within New Zealand is two times larger (180 MJ) than energy use associated with ski field infrastructure use (90 MJ) on a per skier day basis. There are several options to improve the environmental performance of ski fields, ranging from modernising equipment, optimising snowmaking and providing efficient transport alternatives. Additionally, increased cooperation between ski field managers, local governments and research institutes could potentially result in environmentally smarter operational practices. Internationally, New Zealand’s ski areas compare relatively well, mainly because of limited on-mountain entertainment and accommodation development, which keeps resource consumption and pollution low compared with European and North American ski fields. However, this research also indicated that New Zealand’s ski field visitors increasingly demand facilities and services similar to those overseas, which in turn may result in larger environmental impacts. New Zealand is generally believed to be a green and nature-related destination and its ski areas still blend well into the natural environment. Hence, there is some potential for the New Zealand ski industry to develop a unique product in such a way that it is both, sustainable and distinguishable from other international markets.
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Aldrich, Tomàs Remei. "Allocation of GHG emissions in a paper mill, an application tool to reduce emissions." Doctoral thesis, Universitat de Girona, 2009. http://hdl.handle.net/10803/7803.
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El sector de pasta i paper és considerat un dels set sectors industrials més intensius en consum energètic. La producció i consum d'electricitat i de vapor esdevenen les fonts majoritàries d'emissions de gasos d'efecte hivernacle en aquest sector industrial. Les fàbriques papereres poden assolir objectius de reducció d'emissions mitjançant reducció en origen (substitució de combustibles, introducció d'energies renovables) o bé a partir de mesures d'eficiència energètica en el propi procés. En aquest context, s'ha desenvolupat un mètode de distribució d'emissions que permet assignar a cada unitat d'operació del procés paperer, el seu grau de responsabilitat en emissions. També s'han avaluat diferents mètodes de càlcul de factors d'emissió de vapor i electricitat, tant per plantes de cogeneració com per sistemes individuals. A partir d'aquesta avaluació s'han proposat nous mètodes alternatius als analitzats. Aquests mètodes i els factors d'emissions s'han aplicat a dues fàbriques papereres catalanes.Pulp and paper sector is considered one of the seven industrial sectors with a higher energy intensive profile. Power and steam production and consumption are the main responsible for green house gas emissions of this industrial activity. Paper industries can achieve reductive emission targets by considering emissions origin (replacing fuels, aplying renewable energies) as well as improving energy efficiency of the process itself. An emission allocation tool has been developed with the purpose of approaching to each unit operation of the papermaking process its related emissions share. In addition, energy-emission factors regarding power and steam generation in combined heat and power plants and in single heat and power systems have been evaluated. Some new methods for calculating different emission factors have been proposed after the analysis. Two Catalan paper mills have been used as case-studies to apply, both allocation method and emission factors.