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Cabrera, E., F. Arregui, R. Cobacho, and O. Trull. "Practical application of metric benchmarking in water supply systems." Water Supply 2, no. 4 (September 1, 2002): 173–80. http://dx.doi.org/10.2166/ws.2002.0135.
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Metric benchmarking has been widely quoted as a powerful management tool. However, as useful as metric benchmarking can prove, its actual application may present several inconveniences. These include internal resistance to the project, difficulties in finding a suitable partner, finding an appropriate set of indicators, actual data management and results analysis. This paper will present general guidelines to carry out a metric benchmarking project within the water industry, as well as some tools that may be used to overcome some of these difficulties.
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Souliotis, Andreas, Katerina Giazitzi, and George Boskou. "A tool to benchmark the food safety management systems in Greece." Benchmarking: An International Journal 25, no. 8 (November 29, 2018): 3206–24. http://dx.doi.org/10.1108/bij-02-2017-0028.
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Purpose The purpose of this paper is to develop and implement methods to benchmark the food safety and hygiene of different companies, regardless the management systems applied. Design/methodology/approach The data were collected using a balanced questionnaire which was based on the fishbone model of Ishikawa. The questionnaire includes general questions about the company and 25 questions about personnel, machinery, materials, methods and environment. It was applied to 202 food industries, 42 food retail businesses and 49 food service companies. The data were collected from interviews of industry people related to food safety and from audits of business facilities. The benchmarking methods were descriptive statistics, radar charts, cluster analysis and association rules. Findings The radar charts were used to benchmark food companies on safety and hygiene. Food companies can be evaluated with this benchmarking tool with a balanced score of maximum 100 points. Originality/value This benchmarking tool could be useful for food control authorities, clusters of companies and certification bodies.
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Yaseen, Maysoon Mohammed, Rateb J. Sweis, Ayman Bahjat Abdallah, Bader Yousef Obeidat, and Nadia J. Sweis. "Benchmarking of TQM practices in the Jordanian pharmaceutical industry (a comparative study)." Benchmarking: An International Journal 25, no. 9 (November 29, 2018): 4058–83. http://dx.doi.org/10.1108/bij-04-2017-0076.
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Purpose The purpose of this paper is to establish practical guidelines for benchmarking eight total quality management (TQM) practices vital to pharmaceutical companies’ performance. The paper also proposes the use of an analytic total quality index (TQI) as a benchmarking tool and illustrates the importance and effectiveness of this benchmarking methodology by applying it in two comparative studies of three Jordanian pharmaceutical companies. Design/methodology/approach In order to achieve the above-mentioned purpose, the data were gathered through a questionnaire that was used to evaluate the gap between the ideal and current status of the quality management system and distributed to the quality units from three companies: pharmaceutical manufacturing company, a pharmaceutical manufacturing company working in the same field and a pharmaceutical service providing research services to a pharmaceutical manufacturing companies. And the mean differences between the current and ideal states for the eight critical TQM practices were compared for these two comparative studies using the t-test. Findings Each of the two comparisons reveals statistically significant differences regarding the perceptions of actual and ideal scores for manufacturing and service companies on five out of eight critical factors and, on two out of eight critical factors for manufacturing and manufacturing companies. Practical implications The pharmaceutical companies, regardless of whether they are manufacturing or service company, can adopt benchmarking techniques which were applied in this case study to improve their performance and their product/service quality. Originality/value The consequences of this research can support organization managers and policy makers in effectively benchmarking the identified TQM practices in their organizations using the proposed TQI benchmarking tool.
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Zhou, Xing, and Holger Kohl. "High-performance benchmarking of manufacturing processes with object-based modeling." Benchmarking: An International Journal 24, no. 7 (October 2, 2017): 2063–91. http://dx.doi.org/10.1108/bij-05-2016-0061.
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Purpose The purpose of this paper is to guide companies in conducting benchmarking studies of their manufacturing processes by viewing across industries, locations and products. In particular, the proposed framework can help corporate decision makers in terms of production footprint and site location studies. The level of benchmarking performance can be measured by evaluating defined benchmarking evaluation profiles. Design/methodology/approach This paper develops a tool to operationalize value-added manufacturing processes for benchmarking evaluations. In this context, an object-oriented database structure has been developed for the business areas such as product development, manufacturing and assembly. This paper focuses on manufacturing processes. Furthermore, a framework for applying high-performance benchmarking has been developed and applied in a case study. Findings This paper shows that object class-oriented modeling approach can be applied to manufacturing processes. The higher the degree of independence in terms of locations, industry sectors and products, the more powerful thus a higher performance of benchmarking is achieved. The performance level of benchmarking has been defined by proving and demonstrating higher and lower performance levels. The high-performance benchmarking tool has been successfully applied to a production footprint case study. Originality/value This paper takes up the superiority of process benchmarking that has been the focus of numerous research papers on benchmarking techniques in the past. The potential of process benchmarking has been enhanced and operationalized as a tool. A classification logic for benchmarking evaluation profiles has been developed and integrated in the overall tool set. The model helps decision makers to configure their benchmarking studies tailored to their strategic entrepreneurial questions and to guide them to achieve a higher benchmarking performance level.
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Kärnä, Sami, and Juha-Matti Junnonen. "Benchmarking construction industry, company and project performance by participants’ evaluation." Benchmarking: An International Journal 23, no. 7 (October 3, 2016): 2092–108. http://dx.doi.org/10.1108/bij-05-2015-0050.
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Purpose The construction industry needs effective methods for gathering and utilizing performance information on industry, company and individual project levels. Such benchmarking (BM) information can be collected from project participants’ bi-directional evaluations of each other’s performance during construction projects. The purpose of this paper is to present the method and discuss the features of a multi-company project evaluation system as a BM tool. Also the accumulated results, based on the extensive BM database in the Finnish construction industry, are investigated. Design/methodology/approach The web-based project evaluation tool was established in 2007 as a joint research project between the Helsinki University of Technology, construction organizations and main associations widely representing the construction industry in Finland. The evaluation method is based on soft, subjective measures, such as client satisfaction and project participants’ satisfaction. The empirical observations of the study are based on over 5,500 evaluations during which the BM system was used in the Finnish construction industry. Findings The use of the evaluation is presented as a multi-level BM tool to evaluate the performance of different discipline groups on project, company and industry levels. The Finnish case shows an example of the industry-level performance BMs of project consultants, main contractors, sub-contractors and architects/designers. The BM categories include project management, staff, collaboration and project goal accomplishment. According to the results, the participants are satisfied with each other’s performance. However, main development targets in the Finnish industry are related to risk management and managing design. Also, the development of sub-contractors’ selection procedures will contribute to the performance of the industry. Research limitations/implications The industry-level feedback is linked to the Finnish construction industry. Similar studies in other countries would enable international comparisons. Practical implications Client satisfaction and project participants’ satisfaction have been identified as one of the key factors affecting project success. With the help of mutual project evaluation, different BMs enable organizations to monitor their performance and to improve their operations in various areas. They also make it possible to position an organization’s performance in comparison to the competitors and help to perceive black spots in the process on project level. As a common system for the parties in the industry, the project evaluation BM system promotes quality improvement, customer orientation and collaboration between participants. Social implications Project evaluation between the project participants’ enhance collaboration and mutual learning. Originality/value Multi-company project evaluation is a new and promising topic in performance measurement which holds potential for performance improvement through the utilization of network information and team dynamics. The study presents its wider utility as the basis of national, company and project BM.
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Wibowo, Santoso, Rongbin Yang, and Roshnee Ramsaran. "Benchmarking the performance of dairy products in Chinese dairy industry." Benchmarking: An International Journal 26, no. 2 (March 4, 2019): 714–31. http://dx.doi.org/10.1108/bij-06-2017-0158.
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Purpose The purpose of this paper is to present a review of the main factors that are important to consumers of dairy products and develop a new product performance index for evaluating and benchmarking the performance of dairy products. This helps dairy product companies understand their dairy products’ overall performance level, relative to other dairy products in the market. Design/methodology/approach A new product performance index is developed for evaluating and benchmarking the performance of dairy products with respect to multiple criteria. Seven important criteria are identified for evaluating and benchmarking the performance of dairy products. To deal with the subjective assessments of qualitative performance measures, linguistic terms approximated by fuzzy numbers are used. Based on the concept of the degree of dominance, a fuzzy multicriteria group decision-making approach is developed to obtain a product performance index for each dairy product. Findings The proposed multicriteria group decision-making approach is found to be useful and effective in evaluating and benchmarking the performance of dairy products. The approach is capable of adequately considering the presence of multiple decision makers, the multi-dimensional nature of the performance evaluation problem, and modeling the subjectiveness and imprecision of the performance evaluation process. Research limitations/implications The outcome of the multicriteria group decision-making approach is dependent on the subjective inputs provided by the decision makers. Practical implications This product performance index will provide useful insights for companies understand their strengths and weaknesses in terms of their products’ performance criteria, and identify relevant areas for continuous improvement. This product performance index is also applicable for dealing with the general multicriteria decision-making problems. Social implications The proposed multicriteria group decision-making approach can be used as a decision-making tool for providing various decision makers in dairy product companies and general consumers with useful information regarding the performance of different dairy products. Originality/value This paper highlights the important factors for evaluating and benchmarking dairy products and develops a new product performance index for evaluating and benchmarking the performance of dairy products in China.
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Kale, Serdar, and A. Erkan Karaman. "BENCHMARKING THE KNOWLEDGE MANAGEMENT PRACTICES OF CONSTRUCTION FIRMS." Journal of Civil Engineering and Management 18, no. 3 (June 29, 2012): 335–44. http://dx.doi.org/10.3846/13923730.2012.698910.
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Knowledge management is rapidly becoming a key organizational capability for creating competitive advantage in the construction industry. The emergence of knowledge management in this capacity poses enormous challenges to executives of construction firms. This paper proposes a model for benchmarking those knowledge management practices of AEC firms that can guide and assist construction business executives in meeting these challenges. The proposed model incorporates benchmarking and knowledge management concepts with importance-performance analysis (IPA) maps. It is a simple visual tool that can provide powerful diagnostic information to executives of AEC firms by evaluating their firm's knowledge management practices, identifying their firm's comparative advantages and disadvantages with regard to each knowledge management practice, and setting priorities for managerial actions related to knowledge management practices that need improvement. A real-world case study is presented to illustrate the implementation and utility of the proposed model.
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Adetoro Adewunmi, Yewande, and Oluwaseun Damilola Ajayi. "Attitudes of Nigerian facilities management professionals to the benefits of benchmarking." Facilities 34, no. 7/8 (May 3, 2016): 468–92. http://dx.doi.org/10.1108/f-06-2014-0057.
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Purpose The purpose of this paper is to examine the benefits of benchmarking among Nigerian facilities management (FM) practitioners. Design/methodology/approach Data collection was through semi-structured interviews with 34 FM heads from three selected cities in Nigeria. Of this number, 16 were from Lagos, 10 from Abuja, while 8 managers were from Port Harcourt. These managers were selected using purposive sampling based on their experience in the field of FM across the various sectors of the economy. The interviews were analysed with Nvivo 10 software qualitative computer software so as to reduce manual tasks, discover tendencies and recognize themes on the practice, meaning and benefits of benchmarking. Matrix coding of the Nvivo software was used to distinguish between benefits realized by those that conduct formal and informal benchmarking. Findings The paper found that those that perform informal benchmarking find that the benchmarking tool helps them to improve performance, service quality and their processes. On the other hand, those that perform formal benchmarking affirmed that benchmarking helped them in making strategic plans, striving to be the best in the industry and obtaining explanations for those improvements that are made now and in the near future. Practical implications The results, therefore, suggest that formal benchmarking in Nigeria is needed in performing strategic role in FM, as well as in making good business case agitations. Practitioners also need to know the benefits of benchmarking to improve its usage. Originality/value The paper categorised FM benchmarking benefits. Also, there are limited empirical studies on benchmarking benefits in developing countries.
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Nino Ositashvili, Nino Ositashvili, and Nana Nadareishvili Nana Nadareishvili. "The Role of Benchmarking in Hotel Management Improvement." Economics 104, no. 3-5 (June 22, 2021): 166–75. http://dx.doi.org/10.36962/104/3-5/202101166.
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Hospitality is the most sensitive business in the world. Any small change in the country has an immediate impact on this industry. However, it should also be noted that this area also has the ability to recover quickly (coming out of various crises). The world practice of successful hotel operation has shown that the presence of benchmarking companies in developed countries has brought good results to various enterprises. Since the hotel industry in Georgia is not yet developed to a level that meets international standards, it would be a good idea to create the regional hotel associations, to invite experts who provide benchmarking with their consulting activities and services. This means that the high-ranking experts will be invited to select the most important indicators for the analysis. Creating a service standard framework will help the hotel industry to improve the quality of a service. Why is the knowledge of benchmarking tools important for hotels? Using benchmarking tools helps: 1. Investors to determine a range of investment in the construction of a hotel based on the tariffs and occupancy in the market. What will the hotel room cost based on the investment and how long will it take to get the investment back? 2. Revenue management increase revenue; the best example of this is the benchmarking operations provided by the hotel chain Ritz Carton. 3. Hotels to have more satisfied customers. This means if the hotel rating is higher than that of other hotels, more customers are attracted. 4. To increase the qualification of hotel staff and to increase their motivation. This will improve the quality of the work done by them. 5. To save money on experiments; By using the best experience and offering your own option, the hotel will raise its awareness and increase its popularity. Keywords: Benchmarking, Competition, Management, Hotel Services, Hospitality.
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Puzyrova, Polina V. "USING BENCHMARKING TO FACILITATE EFFECTIVE BUSINESS DEVELOPMENT MANAGEMENT." Bulletin of the Kyiv National University of Technologies and Design. Series: Economic sciences 143, no. 1 (July 14, 2020): 69–78. http://dx.doi.org/10.30857/2413-0117.2020.1.7.
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The article seeks to explore the need for benchmarking as a management tool to facilitate effective doing business and its further development in the context of increased dynamism of the market environment in Ukraine while ensuring sustainable competitive market positions and entry of domestic products and companies into world markets, which in turn, fosters continuous product improvement, promotes business development and assumes a range of strategic actions to enhance competitiveness in the future. It is argued that to achieve long-term business success, stakeholders should obtain reliable information on their major competitors to gain business development efficiency and select an optimal management framework. From this perspective, benchmarking is viewed as a good method to gain a competitive edge. Within the scope of the study, benchmarking is a process of multifaceted comparison and evaluation of a particular company against others, the ones that have achieved better success, or have become leaders in the same industry or in other sectors. Today, benchmarking has evolved into an integral element in a management paradigm of effective business development and part of its strategic management practice to enhance the activity outcomes of any enterprise wishing to outperform their competitors and to be resistant to changes in external and internal environment. In modern realia of small and medium-sized business development, it is rather challenging to maintain their competitive positions in the market which makes businesses consistently search for new effective methods to increase their profitability, competitiveness, as well as work out better management policies and more efficient development scenarios. Undoubtedly, top managers, businessmen, business owners and other stakeholders are keen to have information on the methodology and tools of running and managing their businesses and forecast the performance outcomes. Nowadays, it is critical that benchmarking analysis is congruent with the overall business strategy aimed at effective company development and management, which ultimately will help to pin down and use the key success factors. Benchmarking technology is a promising tool to boost business opportunities as well as to track the latest trends and innovations in the production of goods and services raising the product quality subject to international standards requirements. Thus, driving the focus towards better business management and its effective development, the study suggests the following action plan to be implemented: to evaluate the internal potential; to forecast future development in the selected business areas; to provide a comparative assessment against the reference benchmarks; to substantiate target values of the desired business performance parameters taking into account the available potential and the key competitors’ achievements; to structure business goals according to the functional elements in business operational areas; to elaborate a range of measures to ensure gaining a leading position including the design of new innovative approaches and the current business process improvement plan.
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Green, Andrew, John Tzilivakis, Douglas J. Warner, and Kathleen Anne Lewis. "Problems of benchmarking greenhouse gas emissions in dairy agriculture." Benchmarking: An International Journal 24, no. 6 (August 7, 2017): 1470–89. http://dx.doi.org/10.1108/bij-10-2015-0101.
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Purpose The purpose of this paper is to examine the suitability of free carbon calculators aimed at the agricultural industry, for use in greenhouse gas (GHG) emission benchmarking, using the European dairy industry as an example. Design/methodology/approach Carbon calculators which were claimed to be applicable to European dairy farms were identified and tested using six production scenarios based on data from real European farms supplemented using published literature. The resulting GHG emission estimates, together with estimates apportioned using three functional units, were then compared to determine the robustness of the benchmarking results. Findings It was found that although there was a degree of agreement between the seven identified carbon calculators in terms of benchmarking total farm emissions, once a suitable functional unit was applied little agreement remained. Tools often ranked farms in different orders, thereby calling into question the robustness of benchmarking in the studied sector. Research limitations/implications The scenario-based approach taken has identified issues liable to result in a lack of benchmarking robustness within this sector; however, there remains considerable scope to evaluate these findings in the field, both within this sector and others in the agricultural industry. Practical implications The results suggest that there are significant hurdles to overcome if GHG emission benchmarking is to aid in driving forward the environmental performance of the dairy industry. In addition, eco-labelling foods based on GHG benchmarking may be of questionable value. Originality/value At a time when environmental benchmarking is of increasing importance, this paper seeks to evaluate its applicability to sectors in which there is considerable scope for variation in the results obtained.
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Salvatierra, José Luis, Miguel Ángel Gálvez, Freddy Bastías, Tito Castillo, Rodrigo Fernando Herrera, and Luis Fernando Alarcón. "Developing a benchmarking system for architecture design firms." Engineering, Construction and Architectural Management 26, no. 1 (February 18, 2019): 139–52. http://dx.doi.org/10.1108/ecam-05-2018-0211.
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Purpose The construction industry’s business model is mainly based on the interaction among the architecture office, the engineering office and the construction company. The performance and practices of architects’ offices, unlike those of the other actors, are difficult to characterize and there have been few studies on these issues. To better understand architects’ performance, the purpose of this paper is to develop a benchmarking tool based on real practices identified by managers of Chilean architecture offices. Design/methodology/approach The research method includes a complete literature review, followed by a study of a sample of nine Chilean architecture offices, with whom a series of four workshops was developed, to establish both performance indicators and relevant management practices. Finally, these metrics were applied in an architectural office as a pilot case. Findings Four management dimensions were defined: client management, external coordination, internal organization and human resources. Key performance indicators were divided into process, financial and quality indicators. The workshops carried out with the architectural offices demonstrated the relevance of benchmarking tools such as the one developed, which enables the systematic measurement of both management practices and performance indicators. Originality/value Although there have been several efforts to create benchmarking tools for the construction industry, few efforts have focused on architecture offices. Therefore, this research aims to explicitly identify management practices that can be used for this type of organization and to coordinate among multiple actors to find the best way to measure their performance, other than the fulfilment of schedules and budgets.
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Abdullahi Sarki, Sani, Razali Adul-Hamid, and Mahmood W.Y.W. "Development and Validation of Payment Performance Assessment Tool for Construction Industry." International Journal of Engineering & Technology 7, no. 2.29 (May 22, 2018): 1130. http://dx.doi.org/10.14419/ijet.v7i2.29.15142.
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The late payment has been the major issues facing the construction industry across the globe. Many studies have looked at this issues from management and legal perspectives. Despite its endemic effect on the construction industry, there is no any assessment tools for measuring the payment performance (late and prompt payment). This paper developed and validated a payment performance assessment tool in the context of construction industry client organization, particularly in the Nigerian construction industry. The tool was developed based on the organizational culture and payment performance attributes for the client organization. Analytical Hierarchy Process (AHP) was used to elicit pair-wise comparison and weight of each variable. This led to the development of the tool. The tool was then validated in the assessment of client’s payment performance of a case organization. The assessment tool was calibrated based on consensus benchmarking. However, the calibration ranges from 0.00-0.69 as late payment performance, 0.70-0.98 prompt payment performance and 0.99-1.00. Absolute prompt payment performance. The result shows that the payment assessment tool succeeded in measuring payment performance of a case organization with a score of 0.50 points indicating that the organization do not pay its contractors on time. Therefore, the organization is experiencing late payment. However, there is need to replication the study to revalidate the tool in another organization or country.
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Reino, Sofia, Andrew J. Frew, and Nicole Mitsche. "A benchmarking framework for eTourism capability of destinations’ industries." Journal of Hospitality and Tourism Technology 5, no. 2 (August 12, 2014): 126–42. http://dx.doi.org/10.1108/jhtt-05-2013-0015.
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Purpose – This paper aims to provide a framework for benchmarking the eTourism capability of a destination’s tourism industry, understanding the eTourism capability of a destination’s industry as the contribution that the information and communication technologies (ICT) uptake of that industry makes to its own performance. The impact of ICT in tourism has been suggested through extensive research. Previous work has urged the development of wide-angle studies to enable benchmarking of destinations and their industries. However, relevant research is limited. Macro-level studies in the area tend to focus on a single aspect of technology to evaluate adoption, are not sector-specific nor take into consideration the different levels of contribution that systems may bring to performance. Design/methodology/approach – A review of the literature on tourism, eTourism, benchmarking and technology adoption provided the baseline for developing this benchmarking tool. Findings – The literature supported the selection of key tourism industry sectors, i.e. accommodation establishments, visitor attractions and food and beverage; the most suitable methodology, i.e. intermediary performance measures; and the business characteristics that need being taken into consideration when assessing ICT adoption by tourism businesses, e.g. size, type of establishment and area of location. Research limitations/implications – The framework has not been tested yet. It is based on a review of the literature and needs to be validated through primary research. The framework was developed based on the context of Scotland. Further work should be done to adjust the framework to other destinations worldwide. Practical implications – The framework enables destinations to benchmark the eTourism capability of their industries. Originality/value – It provides a comprehensive framework for benchmarking tourism destinations’ industries, which takes into consideration elements of technology adoption, the characteristics of the tourism industry and the particularities of the different ICT elements.
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Kwon, He-Boong. "Performance modeling of mobile phone providers: a DEA-ANN combined approach." Benchmarking: An International Journal 21, no. 6 (September 30, 2014): 1120–44. http://dx.doi.org/10.1108/bij-01-2013-0016.
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Purpose – The purpose of this paper is to investigate the feasibility of using artificial neural networks (ANNs) in conjunction with data envelopment analysis (DEA) for the performance measurement of major mobile phone providers, and for subsequent predictions related to best performance benchmarking and decision making. Design/methodology/approach – DEA and ANN are combined, providing an integrated modeling approach via a two-stage process. DEA is used for front end measurement, while ANN provides learning and prediction capabilities. DEA analysis of industry characteristics is based on the measurement of each decision-making unit's (DMU) performance. Back propagation neural networks (BPNN) can then predict each DMU's efficiency score, based on the results of the DEA models. Additional BPNN models provide best performance predictions. Findings – The DEA module successfully evaluates the competitive status of firms in the mobile phone industry in terms of efficiency. Efficiency trends over the observation period reveal the dynamic nature of competition in this industry. The predictive power of the BPNN module has been demonstrated as well. The proposed system is an effective benchmarking and decision support tool, via its capability to simulate performance scenarios, thereby facilitating insightful, prudent decision making. Originality/value – This paper proposes the use of two different but complementary methods, DEA and ANN, in a combined performance modeling approach, and examines mobile phone providers. This methodology can improve users’ performance benchmarking and decision-making processes. Additionally, adaptive prediction capability is provided through approximating efficient frontiers, in addition to performance measurement.
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Gangurde, Sanjaykumar R., and Amol A. Chavan. "Benchmarking of purchasing practices using Kraljic approach." Benchmarking: An International Journal 23, no. 7 (October 3, 2016): 1751–79. http://dx.doi.org/10.1108/bij-01-2015-0011.
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Purpose The purpose of this paper is to reduce impact on profit and supply risk, for strategic part by defining appropriate purchasing strategies using Kraljic portfolio model (KPM) approach. Design/methodology/approach A five-step approach of KPM is used to identify strategic parts. The attributes affecting impact on profit and supply risk are then identified. A structured questionnaire is prepared for each attribute. Likert scale having weights from 1 to 5 is used to select method of measurement for each response. The overall score of attributes for dimensions “supply risk” and “impact on profit” interpret the position of the part, i.e., “strategic part,” “leverage part,” “bottleneck part” or “non-critical part” in the Kraljic matrix. The part having highest impact on profit and supply risk is to be considered as strategic part for defining the purchasing strategies. Findings This paper outlines a practical solution to the problem of designing/defining purchasing strategies for development of supplier. Impact on profit is reduced by cost reduction and quality improvement whereas supply risk reduced by improving delivery time and suppliers profile. Research limitations/implications The proposed methodology is applied to a boiler industry to identify the strategic parts and focus on strategic suppliers, which are fewer in number but having larger impact on profit and supply risk. The “Body” part of ball valve assembly of the boiler is considered for the study. However, it can be extended for selecting and evaluating of suppliers strategy for other parts of the boiler. Not only boiler industry sector but also other companies also benefit from the results of this study by implementing the purchasing strategies as formulated in the KPM. Originality/value The Kraljic matrix has been largely used in many different industries like automobile, manufacturing, construction, oil and gas, etc., as an efficient tool for developing differentiated purchasing strategies. However, its application on parts procured by boiler industry is unknown, as well as the lack of systematical approach on criteria prioritization which is one of the key issues of the methodology. This work explores the output usefulness and its applicability on ball valve assembly projects.
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Goncharuk, Anatoliy G., and Natalia Lazareva. "International performance benchmarking in winemaking." Benchmarking: An International Journal 24, no. 1 (February 6, 2017): 24–33. http://dx.doi.org/10.1108/bij-07-2015-0071.
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Purpose The purpose of this paper is to study winemaking efficiency with the help of international performance benchmarking and to finding ways for its improvement. Design/methodology/approach In this research, three models of data envelopment analysis (DEA) and other tools of international performance benchmarking are used to analyse the efficiency of wine companies. Return to scale (RTS) and scale efficiency, labour and capital productivity and some other indicators are examined. The research is based on a sample of 36 wine companies from 15 countries. Findings International benchmarking expands performance improvement for domestic companies. The most efficient wine companies are originated from Germany, USA and New Zeeland. Scale inefficiency and increasing RTS for most of the wine companies was identified. Only three wine companies have decreasing RTS (those from UK, Australia and France). To increase relative efficiency, these companies need to reduce the output and sales as their costs are growing faster than the revenues. A huge potential for cost reduction and efficiency growth within Ukrainian wine companies was revealed. Research limitations/implications The research is limited to a single industry. This is explained by the requirement of technology (product, service) homogeneity while using DEA tools. Practical implications Study results include the data and recommendations to develop winemaking. These results can be used by wine companies’ management, present and potential investors and proprietors, regulative public authority, e.g. to improve efficiency in winemaking. Originality/value This is the first paper that adapts various DEA models to measure efficiency in the wine industry of Ukraine and the tools of international performance benchmarking for wine companies around the world.
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Taschner, Andreas. "Improving SME logistics performance through benchmarking." Benchmarking: An International Journal 23, no. 7 (October 3, 2016): 1780–97. http://dx.doi.org/10.1108/bij-03-2015-0029.
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Purpose The purpose of this paper is to discuss the applicability of current benchmarking proposals for small and medium-sized enterprises (SMEs) and to suggest a condensed process for logistics benchmarking in SMEs. Design/methodology/approach The paper starts by outlining why the logistics function is of increasing importance for SMEs. It discusses the benefit of logistics benchmarking and typical SME restrictions in benchmarking. Available approaches to benchmarking are discussed and their weaknesses when applied to SME logistics benchmarking are analyzed. The paper develops a new benchmarking process framework for SME logistics benchmarking and reports findings of a case application in three German SMEs. Findings The paper suggests a conceptual framework for logistics benchmarking in SMEs. The framework was tested in three German case companies. Results suggest that the suggested process together with the employed benchmarking tools and templates provide valuable support for SMEs in a logistics benchmarking project. Research limitations/implications The conceptual framework developed has been tested in selected case companies only. Possible adaptations to specific industry needs or cultural differences need to be integrated. Practical implications The process framework developed provides practical guidance for SMEs that want to embark on a logistics benchmarking exercise. Originality/value The paper outlines weaknesses of current SME benchmarking approaches and provides practical support by outlining an adapted process together with specific implementation tools.
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Mor, Rahul S., Arvind Bhardwaj, and Sarbjit Singh. "Benchmarking the interactions among performance indicators in dairy supply chain." Benchmarking: An International Journal 25, no. 9 (November 29, 2018): 3858–81. http://dx.doi.org/10.1108/bij-09-2017-0254.
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Purpose The purpose of this paper is to explore the key performance indicators (PIs) that serve as a decision support tool in case of dairy supply chain practices and to analyze their interactions in the context of Indian dairy industry sector. A total of 11 PIs have been identified through the literature review and the opinions of an expert team consisting of managerial and technical experts from dairy industry and academics. Design/methodology/approach A solution methodology based on the interpretive structure modeling (ISM) technique is used to analyze the interactions among PIs and to propose a structural model. The developed model not only helps in understanding the contextual relationship among the PIs, but also in determining their interdependence to assess the supply chain performance in dairy industry. Further, the importance of PIs has been determined based on their driving and dependence power by using MICMAC analysis. Findings The ISM-based model suggests four PIs at first level, three PIs at second level, one PI at third level as well as one PI at fourth level and two PIs at fifth level. Model allocates to the effective information technology, brand management, responsiveness in shipment and accuracy and a control over wastages as the key PIs in the dairy industry sector. The effective traceability systems, cold chain infrastructure, quality management and the support for technological innovations are the next major PIs. There exists no autonomous PI in MICMAC analysis which proves the importance of identified PIs in the case study. Research limitations/implications The proposed model is an attempt to capture the dynamics of milk processing sector and to incorporate all relevant constraints related to internal and external environments that would significantly improve the supply chain performance in the dairy industry. Practical implications The model developed in this study has been tested in the cooperative milk processing units based in India and also discussed with the experts from academics. This work may help practitioners, regulators and dairy industry professionals to focus their efforts toward achieving high performance by the effective implementation of the identified PIs. Originality/value In this study, 11 PIs are considered. Interactions among PIs are evaluated with the help of the ISM matrix. Out of the 11 PIs, six demonstrate both strong driving and dependence power as explained in the MICMAC analysis.
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Lavrenenko, Valentyna, Hanna Yanhol, and Bohdan Tishkov. "Global benchmarking for monitoring environmental, economic, and social performance for metallurgical production enterprises." E3S Web of Conferences 280 (2021): 02004. http://dx.doi.org/10.1051/e3sconf/202128002004.
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The development of the ideology of sustainable development stimulated the emergence of companies’ Performance Management Systems with an emphasis on the environmental aspects of their activities. Benchmarking, as a modern management tool, is often used for competitive analysis and setting development goals. This study’s scientific problem is to assess the feasibility of applying benchmarking studies to assess the global industry’s environmental aspects. The purpose of the study is to identify the prerequisites for using benchmarking to improve environmental performance, as well as to identify best practices among world-leading companies. For benchmarking, a logical information model is proposed in the study. On its basis, eight world leaders were selected, trends in the industry’s development were analysed, and reference values of environmental indicators were established. For environmental performance assessment, it is proposed to use such indicators as greenhouse gas emissions, energy consumption, material efficiency, environmental management systems. Comparative benchmarking analysis of world leaders and 16 largest Ukrainian companies allowed determining the reserves for increasing environmental performance. The directions for increasing environmental performance are Investment in resource-saving technologies, production of higher value-added products, investments in energy-saving and new technologies, improvement of management systems, and certification. These ideas are complemented by recommendations for improving environmental performance, based on the Circular Economy Concept’s philosophy and Industry 4.0. The study’s practical significance is that Ukrainian companies can use their results to achieve higher environmental and economic outcomes.
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Dodd, Justin, Jake Smithwick, and Mike Bown. "Competitive Benchmarking with FM Customer and Occupant Satisfaction Surveys." Journal of Facility Management Education and Research 2, no. 2 (January 1, 2018): 35–44. http://dx.doi.org/10.22361/jfmer/00067.
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ABSTRACT Customer satisfaction is arguably one of the most important key performance indicators (KPIs) in the business world. Facilities management (FM) researchers and practitioners have begun to examine this KPI and adapt it for use in facility services. Most of the adaptations have regarded internal benchmarks and use in quality management. Though research demonstrates the effectiveness of competitive benchmarking and, more specifically, the effectiveness of customer satisfaction as a competitive benchmark, there is little research on how to use customer satisfaction as a competitive benchmark in FM. Researchers have focused on determining the appropriate content for customer service surveys but have not documented how and to what extent the surveys are currently being used. To help fill this gap in the research, an industry-wide study on operations and maintenance (O&M) was conducted for an FM organization in 2017. Approximately 700 respondents in the United States completed the survey, and the responses were analyzed to examine the use of customer/occupant satisfaction surveys in the nation's FM industry. The results indicate that two-thirds of the industry uses these surveys at varying frequencies; the frequency differs somewhat according to the size of the facility in Rentable Square Feet (RSF), as there is a positive linear correlation between RSF and survey frequency. Future research on the use of these surveys as a competitive benchmarking tool needs to focus on standardizing these surveys to enable more equitable comparisons and engaging in in-depth interviews to evaluate the process by which FM departments manage their occupant satisfaction for continual improvement.
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Grechyshkin, Yurii. "INCREASING BUSINESS PROCESS RESULTS IN IT-OUTSOURCING ENTERPRISES." Management 29, no. 1 (September 4, 2019): 130–42. http://dx.doi.org/10.30857/2415-3206.2019.1.11.
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Introduction. The practice of the world business shows that in order to achieve a competitive advantage it is advisable to use a benchmarking tool that allows you to use the experience of your competitors who have succeeded in different areas of activity. Of particular relevance is the use of benchmarking in the field of innovation, in particular in the IT industry, which has become a key driver of economic growth and productivity in many countries.Hypothesis. High-quality IT consulting services require not just the automation of a single process or the implementation of a specific system, but the modernization of the organization's IT infrastructure, bringing it into line with business goals. The practical implementation of such projects allows the organization to get a real increase in production efficiency. Complex consulting projects based on benchmarking are characterized by the use of various services in the field of IT consulting and consulting in related branches of management on the basis of borrowing the best world experience.The purpose of the study is to develop methodological provisions and practical recommendations for the implementation and use of benchmarking technology in the business management system.Methodology. The theoretical and methodological basis of the research is the scientific works of domestic and foreign scientists and specialists on the planning and organization of benchmarking outsourcing of IT services. The following methods are used in the research process: theoretical generalization, analysis, synthesis.Results: main types and stages of benchmarking realization are considered, application of the concept of benchmarking in the system of management of IT business processes is substantiated; developed methodological and practical recommendations for the implementation of benchmarking in the IT sector on the basis of outsourcing. The connection between the concepts of business process benchmarking and outsourcing has been established, a detailed description of business processes in IT outsourcing enterprises is given.Conclusions: The creation of a benchmarking platform that will increase the innovation activity of IT companies and will help to forge closer links between IT companies, industrial enterprises and public authorities.
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Bhattacharya, Sanjay, Kirankumar S. Momaya, and K. Chandrasekhar Iyer. "Benchmarking enablers to achieve growth performance: a conceptual framework." Benchmarking: An International Journal 27, no. 4 (February 28, 2020): 1475–501. http://dx.doi.org/10.1108/bij-08-2019-0376.
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PurposeTo suggest a conceptual framework to benchmark enablers of growth and link them to performance metrics, duly supported theoretically with definitions and literature review. The sub-objectives of the study are the following:To identify enablers based on theories and antecedents of growthTo establish key leads on how the identified enablers have been deployed by leading construction companies, basis their stages of growth and economic contextTo identify which enablers have higher potential to contribute to competitiveness and growth in an effort to benchmark performanceTo establish if the enablers deployed is dependent on the market maturity and economic contextDesign/methodology/approachThe enabler-mix-based approach is evolved through literature review, inputs from industry practitioners, and subsequent empirical analysis. To explore relationships, the primary methodology suggested is building theory from practice, justified in specific industry and regional economic context. Content analysis has been used for validation of the framework.FindingsTraditional strategy literature suffers from the limitations in terms of applicability and specific contextual settings. In a rapidly changing and varied environment coupled with the context of emerging countries, there is a need for a benchmarked framework for strategy and growth. The evidence toward utility of the framework has been established through a quick analysis of leading construction companies. Capabilities for “operational and process excellence,” “unique products and services,” and “visionary leadership” emerged to be the higher ranked core growth enablers. However, the deployment of these enablers is dependent on the maturity of the company and its economic context.Research limitations/implicationsThis simpler and generic framework analyzes the relative impact on performance, as well as the inter-enabler interaction and substitution effects, in the context of construction companies.Practical implicationsIn the context of industries that are volatile in nature (like the construction industry), strategy tools need to be simple and generic towards practical and uncomplicated application for the managers, to achieve positive outcomes.Originality/valueThis paper offers fresh perspectives to benchmarking literature in terms of enablers to deliver growth performance, in the context of construction companies. It attempts to fill the gap in evolving simple strategy tools to ensure sustainable growth performance in industries having nascent research support and less availability of data so far. In the context of industries that are volatile in nature (like the construction industry), strategy tools need to be simple and generic toward practical and uncomplicated application for the managers to achieve positive outcomes.
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Prayudha, Adrian Noor, and Budi Harsanto. "Integration of service quality, benchmarking and Ishikawa diagram in service operations." Jurnal Manajemen dan Pemasaran Jasa 13, no. 2 (October 31, 2020): 151. http://dx.doi.org/10.25105/jmpj.v13i2.6144.
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<p>This paper aims to explore the integration of Service Quality (SERVQUAL) and two specific Total Quality Management (TQM) techniques -benchmarking and Ishikawa diagram- to improve quality in the service industry, particularly in the hospitality industry. The survey was administered to respondents at one five-star hotel in Bandung City, Indonesia. Benchmarking was conducted to compare this hotel to two other hotels at similar levels and within geographical proximity. Ishikawa analysis was then performed to analyze potential causes. The results of the study identified eleven negative score attributes (out of twenty-one) from SERVQUAL, which was in line with the benchmarking results. The Ishikawa diagram showed the root causes of these attributes and helped with developing ideas for practical quality improvements in the future. Most studies in the hospitality industry have examined SERVQUAL and TQM separately. Our study contributes uniquely to the existing literature by providing insight into the combination of SERVQUAL and two TQM specific tools to improve quality operations in a hospitality setting.</p>
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A Abdel-Fatah, Mona, Azza I Hafez, Ahmad H Gaber, and May Kamal. "Alternative solutions of industrial wastewater management in the textile industry." International Journal of Petrochemical Science & Engineering 4, no. 3 (May 10, 2019): 90–95. http://dx.doi.org/10.15406/ipcse.2019.04.00108.
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The investigation of cost-effective water treatment methods and techniques is considered an extremely important and vital objective. The aim of this study is to reach the optimum solution for the treatment of the effluent industrial wastewater from the textile industry sector in Egypt. In this work, the treatment methods and techniques under consideration were selected as being feasible and appropriate to achieve the required goal effectively. Misr Beida Dyers Company (MBDC), located at Kafer El Dawar Alexandria Governorate, has been chosen for the study. The company discharges 10–12 millions of cubic meters of wastewater annually into Abu Qir Bay, thus it is considered one of the major sources of industrial pollution in this zone. In this work, the selected procedure is to compare between two different designs for the wastewater treatment plants, whereby three alternative solutions (interventions) were proposed for each design namely: end-pipe-treatment on raw wastewater, with pollution prevention (PP) and with cleaner production (CP). Evidently, the selection of the best design approach is based on economics. To achieve this objective, a suitable cost-benefit analysis tool (CBA) has been adopted. Finally, looking at benchmarking results, it was observed that the specific rate of consumed items (water, electricity, fuel, chemicals, etc.) is rather high when compared with the recognized international standards (IS) in this respect. The unexpected rise in the abovementioned items coupled with a notable decline in the production of the plant under consideration in the period from 1994 to 2004 poses a big question mark and needs a prompt answer from the responsible authorities.
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A Abdel-Fatah, Mona, Azza I Hafez, Ahmad H Gaber, and May Kamal. "Alternative solutions of industrial wastewater management in the textile industry." International Journal of Petrochemical Science & Engineering 4, no. 3 (May 10, 2019): 90–95. http://dx.doi.org/10.15406/ipcse.2019.04.00108.
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The investigation of cost-effective water treatment methods and techniques is considered an extremely important and vital objective. The aim of this study is to reach the optimum solution for the treatment of the effluent industrial wastewater from the textile industry sector in Egypt. In this work, the treatment methods and techniques under consideration were selected as being feasible and appropriate to achieve the required goal effectively. Misr Beida Dyers Company (MBDC), located at Kafer El Dawar Alexandria Governorate, has been chosen for the study. The company discharges 10–12 millions of cubic meters of wastewater annually into Abu Qir Bay, thus it is considered one of the major sources of industrial pollution in this zone. In this work, the selected procedure is to compare between two different designs for the wastewater treatment plants, whereby three alternative solutions (interventions) were proposed for each design namely: end-pipe-treatment on raw wastewater, with pollution prevention (PP) and with cleaner production (CP). Evidently, the selection of the best design approach is based on economics. To achieve this objective, a suitable cost-benefit analysis tool (CBA) has been adopted. Finally, looking at benchmarking results, it was observed that the specific rate of consumed items (water, electricity, fuel, chemicals, etc.) is rather high when compared with the recognized international standards (IS) in this respect. The unexpected rise in the abovementioned items coupled with a notable decline in the production of the plant under consideration in the period from 1994 to 2004 poses a big question mark and needs a prompt answer from the responsible authorities.
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Scanlan, John. "A capability maturity framework for knowledge transfer." Industry and Higher Education 32, no. 4 (April 24, 2018): 235–44. http://dx.doi.org/10.1177/0950422218770335.
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Knowledge transfer (KT) activity at a research performing organization (RPO) is usually reported as a set of metrics arising from the RPO’s research and engagement, such as links to industry, intellectual property creation, licensing of new technology and new start-up company creation. However, these basic metric sets are not very effective, either from the point of view of benchmarking or as measures of quality. To address this inadequacy, the author has developed and implemented a ‘knowledge transfer capability maturity framework’, which attempts to capture the essentials of good-quality management across key KT processes, providing for the identification of deficiencies and subsequent improvements. This article also presents the use of the ratios of currently reported metrics as an additional and helpful benchmarking tool, and the possible use of these ratios as a means of quantifying the quality measurement of the capability maturity framework presented.
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Novaes, Antonio G. N., Samantha F. Silveira, and Helena C. Medeiros. "Efficiency and productivity analysis of the interstate bus transportation industry in Brazil." Pesquisa Operacional 30, no. 2 (August 2010): 465–85. http://dx.doi.org/10.1590/s0101-74382010000200012.
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Productivity analysis is an important policy making and managerial control tool for assessing the degree to which inputs are utilized in the process of obtaining desired outputs. Data Envelopment Analysis (DEA) is a non-parametric method based on piecewise linear frontiers estimated with the aid of mathematical programming techniques and used, in this paper, to investigate technical, scale and managerial efficiencies associated with interstate bus companies in Brazil (ISBT). Data has been obtained from the web-site of the Brazilian National Agency of Land Transportation (ANTT). Since production factors in the application are constrained by technical and operational reasons, weight restrictions were introduced into the DEA models. The analysis has shown three groups of non-efficient bus firms, with clear differences in productivity. The relative managerial efficiencies of the firms in the non-efficient groups were also computed and analyzed. Finally, an example of benchmarking a non-efficient firm with DEA is presented.
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Bertocchi, Dario, Nicola Camatti, and Jan Van der Borg. "Tourism observatories for monitoring MED destinations performance." Tourism 68, no. 4 (December 29, 2020): 466–81. http://dx.doi.org/10.37741/t.68.4.7.
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Following the precedent set by the Tourism Observatory (TO) run by the European Commission-DG GROW a few years ago, several initiatives have taken place to design and manage tourism observatories at both the transnational and local level. However, these initiatives do not yet seem able to provide adequate operational responses to the challenges that the Commission launched with the original TO. While the opportunities offered by the Web 2.0 still do not seem to have been sufficiently taken advantage of, such initiatives also have not yet developed suitable methodologies to operationally include the tourism industry in the studies and monitoring performed by the TOs. This work presents the lesion learnt from the ShapeTourism prototype including two different tools: an observatory with official and unofficial indicators, and a simulation tool to predict different scenarios and different sustainability levels, designed specifically to overcome the aforementioned limits. The prototype was tested in 2017 on the entire eligible area of the 2014-2020 MED Programme covering 52 regions. The potentialities of this tool are shown through the creation on indicators, benchmarking and applications.
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Vukomanovic, Mladen, and Mladen Radujkovic. "THE BALANCED SCORECARD AND EFQM WORKING TOGETHER IN A PERFORMANCE MANAGEMENT FRAMEWORK IN CONSTRUCTION INDUSTRY." Journal of Civil Engineering and Management 19, no. 5 (October 29, 2013): 683–95. http://dx.doi.org/10.3846/13923730.2013.799090.
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In the recent years the Balanced Scorecard (BSC) and EFQM Excellence Model (EFQM) became very popular performance management (PMM) models. However, many studies showed their flaws, especially in communicating, integrating and aligning Key Performance Indicators (KPI) with strategy, setting targets and conducting benchmarking. BSC or EFQM have always been used alone and regarded as exclusive PMM tools. In contrast, this study introduces a novel PMM framework that relies on the strengths of both BSC and EFQM. The framework uses the Analytic Hierarchy Process (AHP) to connect these two models. At first, AHP is used for setting priorities among competitive strategic objectives and afterwards for selecting KPIs against SMARTER (Specific, Measurable, Achievable, Relevant, Time-bound, Encouraging and Rewarding) criteria. By verifying the framework on the construction industry we discovered that companies can integrate EFQM and BSC to conduct benchmarking, identify best practice, align strategy with the competitive surroundings and selecting strategy aligned KPIs. Using this framework, construction companies can thus achieve strategic control that otherwise by just using BSC could not be achieved. These findings are important because they bring a new perspective on managing organizations and confront many authors who have put EFQM and BSC against each other.
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Battagello, Franco Maria, Livio Cricelli, and Michele Grimaldi. "Benchmarking strategic resources and business performance via an open framework." International Journal of Productivity and Performance Management 65, no. 3 (March 7, 2016): 324–50. http://dx.doi.org/10.1108/ijppm-08-2014-0129.
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Purpose – The purpose of this paper is to test a way to overcome specific issues related to the assessment of the strategic capital and to propose a viable solution for its benchmarking. In order to fully appreciate this type of entity an audit on the strategic alignment of the resources involved and of the dynamics of value creation is required. This study tested a procedure to make such findings comparable with other organizations in terms of business performance. Design/methodology/approach – The 7SF is proposed as an alternative method for effective gauging and benchmarking. It is based on an open framework which embraces procedural flexibility, so that different organizations can be processed an compared. A multiple case study (ceramic industry) is provided, where performances driven by strategic resources were detected. Eventually, conducting a comparative analysis of their scores. Findings – The results unveiled some undisclosed knowledge about the value-creation mechanism and potential/actual performance gaps of each tested organization and confirmed the capability of this framework of being used as a benchmark tool. Practical implications – Performance gaps can be correctly located and directly related to the resource type that caused them, therefore promptly managed and strategy can be re-aligned accordingly. The flexibility features of the seven-step framework allowed to utilize it as an effective gauge for entities that generally can hardly be measured and compared. Originality/value – This study proposes an assessment solution which can achieve two objectives at the same time: rating the strategic capital and making such results comparable between other organizations, for a consistent benchmarking.
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Hemmington, Nigel, Peter Beomcheol Kim, and Cindie Wang. "Benchmarking hotel service quality using two-dimensional importance-performance benchmark vectors (IPBV)." Journal of Service Theory and Practice 28, no. 1 (January 8, 2018): 2–25. http://dx.doi.org/10.1108/jstp-06-2017-0103.
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Purpose Importance-performance analysis (IPA) is an effective tool for firms to prioritise service quality attributes, but has limitations in evaluating and enhancing service quality within a competitive environment. The purpose of this paper is to present an evolved model of IPA – importance-performance benchmark vectors (IPBV) – as a benchmarking tool and investigate its applicability in the context of hotel service quality. Design/methodology/approach Empirical studies based on self-completion survey data from 150 customers of two full-service hotels in Taiwan were conducted in to examine the practical utility of IPBV. Findings Eight key benchmark typologies were identified and expressed as vectors in the IPBV model which are as follows: “sustainable advantage”, “potential strength”, “false advantage or outstanding advantage”, “cease-fire competition”, “false disadvantage or on-hand disadvantage”, “potential weakness”, “dangerous warning” and “head-on competition”. Research limitations/implications The paper extends the methodology to more cases, and other service industries to test further the discriminatory power of the model and to explore the descriptors in the IPBV vector model. Alternative seven-point or nine-point Likert scales could be explored to test the discriminant validity using means. The alternative IPA diagonal approach focussing on GAP analysis may reveal alternative interpretations for the IPBV vector model. Other extended models of IPA, which include competitor analysis, should be compared in practice using a data set where both quantitative and qualitative data could be generated. Practical implications The paper proposes the two-dimensional IPBV model which retains the advantages of IPA, but also includes competitor or benchmark comparisons which enable organisations to analyse their relative competitive position. The two-part model provides both quantitative information and qualitative interpretation of relativities. The graphical matrix models provide simple quantitative analysis of attributes, whilst the IPBV vector model provides qualitative interpretations of the eight competitive market positions. Vector analysis enables the development of competitive strategies relative to benchmarks, or within a competitive set. Importance is retained and means that organisations can benchmark against a range of competitors prioritising specific attributes for resource allocation. Social implications The interpretive utility of the model should be explored with practitioners and decision makers in the service industries. The model has been designed for practical use in industry to inform operational and strategic decision making, its usefulness in practice should be explored and the attitudes of practitioners to the model should be tested. Originality/value Traditional approaches to benchmarking have adopted a one-dimensional approach that does not include a measure of the relative importance of the service quality dimensions in specific markets. This research develops a two-dimensional advanced model of IPA, called IPBV, which is based on vector relationships between key attributes of service quality. These vectors are explored and described in competitive terms and the model is discussed with regard to its implications for industry, practitioners and researchers.
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Álvarez, Esther, Luis Enrique Sánchez, and Santiago Molins. "New technological surveillance and benchmarking theories and tools applied to sustainable and strategic planning of the naval industry." Ciencia y tecnología de buques 5, no. 10 (January 9, 2012): 81. http://dx.doi.org/10.25043/19098642.61.
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Since their beginning, companies establish procedures to observe their competitors. Methods for obtaining this kind of information have evolved with the internet era; a plethora of tools is nowadays available for this job. As a consequence, a new problem has emerged: documentary noise, keeping companies from being able to process and benefit from the huge amount of information gathered. Strategic planning mainly relies on obtaining environmental knowledge, so companies need help on dealing with this documentary noise; technological surveillance and benchmarking are preferred methodologies to achieve this objective, coping with data produced by automatic internet tools like search engines and others. Qualified results of better nature are produced by bringing new theories on information gathering and processing intoboth tools. This article exposes empirical results on the application of a demonstrative technological surveillance system based on different R&D management structures, relying on benchmarking indicators for the naval and aeronautics industries.
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Azevedo, Susana Garrido, Helena Carvalho, and V. Cruz-Machado. "LARG index." Benchmarking: An International Journal 23, no. 6 (August 1, 2016): 1472–99. http://dx.doi.org/10.1108/bij-07-2014-0072.
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Purpose – The purpose of this paper is to suggest a lean, agile, resilient, and green (LARG) index as a benchmarking tool to assess the leanness, agility, resilience and the greenness of the automotive companies and corresponding supply chain (SC). Design/methodology/approach – The proposed index incorporates LARG supply chain management paradigms and corresponding practices being both weighted according to their importance for the automotive SC sustainability. The Delphi technique is used to obtain the weights for each SC paradigm and a linear aggregated method is proposed. A case study approach related to the automotive SC is chosen to illustrate the LARG index application. Findings – The case study results confirmed the usefulness and ease of application of LARG index in a real world SC. The application of the suggested index to a set of companies, and consequently to their SC, makes possible to identify: the better and worst performer company in each paradigm, the LARG practices with higher levels of application among the companies, the LARG index for each company and also for the corresponding SC. This becomes an important benchmarking tool since comparative analysis regarding the LARG behaviours are possible to perform with the suggested index. Research limitations/implications – More LARG practices could be considered to improve the robustness of the index. Future studies should be conducted across more companies for improving the effectiveness of the approach, and more members should be included in the panel of Delphi technique for enhancing the validity of the suggested approach. Practical implications – SC companies will be able to assess their performance in terms of leanness, agility, resilience and greenness. A study like this could encourage all automotive companies to benchmark their organizations as regards their competitors, the best in class, and also the industry average. Originality/value – This paper contributes to the literature by introducing a new index for measuring the leanness, agility, resilience and greenness of companies and SCs. This index can be used by managers as a benchmarking tool to identify their LARG behaviour and compare it with their SC partners and seek for improvement.
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Ibbs, C. William, and Young Hoon Kwak. "Assessing Project Management Maturity." Project Management Journal 31, no. 1 (March 2000): 32–43. http://dx.doi.org/10.1177/875697280003100106.
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The principal goal of this study was to determine the financial and organizational impacts of project management. This study began with the development of a project management maturity model and an analysis methodology to assess the maturity of project management processes. The project management maturity analysis methodology consists of 148 multiple-choice questions that measure project management maturity, and cover 8 knowledge areas and 6 project phases. The maturity model and methodology were then applied by benchmarking 38 different companies and government agencies in 4 different industries. This assessment methodology provides solid and comparative studies on project management practices across industries and companies within an industry. It also provides a set of tools for organizations to use in identifying key areas of opportunity for improvement in project management.
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Geerlings, Harry, Roman Klementschitz, and Corinne Mulley. "Development of a methodology for benchmarking public transportation organisations: a practical tool based on an industry sound methodology." Journal of Cleaner Production 14, no. 2 (January 2006): 113–23. http://dx.doi.org/10.1016/j.jclepro.2005.03.021.
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Werner-Lewandowska, Karolina, and Paulina Golinska-Dawson. "Sustainable Logistics Management Maturity—The Theoretical Assessment Framework and Empirical Results from Poland." Sustainability 13, no. 9 (May 1, 2021): 5102. http://dx.doi.org/10.3390/su13095102.
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Poland is Europe’s leader in international freight transport. The majority of companies in the Polish logistics sector are small-sized enterprises with limited human and material resources, which reduces their ability to implement corporate social responsibility practices. In this paper, we explore the logistics solutions (tools and practices) implemented by companies in the logistics sector to manage their business operations through the prism of the triple bottom line (TBL). We assume that a company might achieve sustainable performance even if it focuses mainly on the implementation of logistics solutions for economic performance, as some of those tools and practices also have an impact on the environmental and social performance without being dedicated to them per se. We define sustainable logistics management maturity (SLMM), as the extent to which a company implements modern logistics solutions (tools and management practices) to improve performance with regard to the economic, environmental, and social dimensions of sustainability. Results from focus group research are presented, where experts have assessed the impact of tools and management practices in logistics management on the economic, environmental, and social dimensions of sustainability. Then, we define the overall sustainable logistics management maturity indicator (OSLMI) to allow comparison and benchmarking between companies in the logistics sector. The maturity theory is applied, as it is a suitable tool for the positioning and benchmarking of companies. Through the conceptual model, we link the capabilities of a company (expressed by the application of the logistics solutions) with factors related to the company’s characteristics (size, business profile, source of capital), and the ability of a company to achieve a certain maturity level. The maturity concept is used here to measure the effectiveness of the performance of companies. We use a database of 190 Polish companies from the logistics industry to verify three research hypotheses. Bayesian statistics is applied to verify the existence of a relation between the level of SLMM and a company’s characteristics (size, scope of economic activities, and structure of capital). Statistical analysis proves that the size of a company and the type of economic activities it engages in affect its ability to achieve a higher degree of maturity.
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Chupryakova, Alena, Lyudmila Zakonnova, and Mariana Petrova. "Benchmarking as a Determinant of Modern Mining Education." E3S Web of Conferences 174 (2020): 04053. http://dx.doi.org/10.1051/e3sconf/202017404053.
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This paper discusses the adaptation of mining education to the modern requirements of improving the management of mining enterprises. The authors substantiate the necessity and expediency of including a separate benchmarking course in the programs of university and postgraduate mountain education, which is based on the postulates of the process approach to management. It is necessary to gain understanding and knowledge of all processes occurring in the organization, based on illustrating the flow of processes with drawings, graphs of changes in process parameters; have a clear understanding of the standards in order to use their experience in relation to their activities, as well as managers should have a pronounced desire to improve their activities in order to achieve the maximum financial result. The paper presents the results of a study on testing the mechanism for using benchmarking tools conducted by the authors at mining enterprises of an open and underground mining method. Among the main tasks of top managers to reduce the risks of inadequate business processes in coal enterprises, it is necessary to resort to a criterion-based assessment of business processes through internal process benchmarking and the provision of analytical information to interested parties, which will allow them to identify «narrow» places during the implementation of the process and make informed management decisions. The presented conclusions are recommended for consideration when drawing up educational standards and programs for the training and retraining of managerial personnel for the mining industry.
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Kumar, Shivendra, Andrew Groth, and Ljubo Vlacic. "A tool for evaluation of lifecycle cost of water production for small-scale community projects." Water Policy 18, no. 3 (December 22, 2015): 769–82. http://dx.doi.org/10.2166/wp.2015.135.
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The aim of this study is to develop an analytical tool to estimate lifecycle cost for water service provision for small-scale community water projects. The primary objective is to provide an analytical estimation tool to governments, funding agencies and communities to ensure sustainability of water projects. The secondary objective is to use the tool as an industry benchmarking aid to empower governments, funding agencies and technology developers to support technologies that would further lower the cost of water production. The tool firstly considers capital expenditure required for a given water service system, focusing on equipment manufacturing costs in detail. Thereafter, it considers the operational expenditure associated with ongoing functioning of the water treatment plant. The developed tool is validated using five simulation scenarios. Results shows that the tool can be used to evaluate the performance of a water service system even if the water services systems are operated using varying strategies. The developed tool also enables effective decision making by testing alternatives and addressing the water service system lifecycle aspects and, thus, making the cost of water production manageable. This paper also introduces the web version of the tool, which is available to communities, governments, technology developers and funding agencies to use.
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Савчук, Настя П. "ВИКОРИСТАННЯ ІНСТРУМЕНТАРІЮ БЕНЧМАРКІНГУ ДЛЯ ЗМІЦНЕННЯ КОНКУРЕНТНИХ ПОЗИЦІЙ МАЛОГО ТА СЕРЕДНЬОГО БІЗНЕСУ." Bulletin of the Kyiv National University of Technologies and Design. Series: Economic sciences 141, no. 6 (July 14, 2020): 60–72. http://dx.doi.org/10.30857/2413-0117.2019.6.6.
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The article seeks to explore the nature and content of benchmarking to provide insights to such distinctive features of benchmarking as on-going (continuous) character of the process; the need to study, adopt and adapt the best practices; self-improvement; and the due regard to business (operational) processes. The study offers a classification of benchmarking projects by the criteria of relevance of their results and the implementation timeline. Thus, each competitive position is linked to a corresponding degree of business processes upgrade (Level 1); competitiveness increase (maintenance) (Level 2) and improvement of a competitive position (Level 3) along with revealing the backbone principles of competitive benchmarking as to competitive positions. Within the scope of this research, benchmarking of competitive positions has been carried out through analysing continuous improvement of small and medium-sized business performances. The study presents a methodological framework on the use of a combination of key metrics (indicators) that take into account the external and internal business environment impact factors to assess the effects of the key factors of business success on small and medium-sized business performance indicators. Apart from that, an original approach has been developed to identify a competitive position level for small and medium-sized businesses to support their management decision-making process which accommodates the benefits of a multifaceted assessment and benchmarking of external business units and SMEs by the four groups of business units and six groups of reference indicators. The study also provides sound reasoning to management diagnostics procedures to enhance competitive positioning of small and medium-sized businesses through the implementation of an integrated set of indicators of integrity and adequacy of the competitive positioning model. Based on benchmarking, a range of management tools was generalized. The proposed methodology on identifying the business development level was tested on JSC "Cherkasy Liubava knitwear". A number of promising areas to develop competitive positions of small and medium-sized enterprises in the textile industry have been identified. The study argues that inefficient and ineffective implementation of benchmarking projects might result from the inability to "minimize restrictions (barriers)" caused by the wrong choice of the reference business unit.
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Ashuri, Baabak, Jun Wang, Mohsen Shahandashti, and Minsoo Baek. "A data envelopment analysis (DEA) model for building energy benchmarking." Journal of Engineering, Design and Technology 17, no. 4 (August 5, 2019): 747–68. http://dx.doi.org/10.1108/jedt-08-2018-0127.
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Purpose Building energy benchmarking is required for adopting an energy certification scheme, promoting energy efficiency and reducing energy consumption. It demonstrates the current level of energy consumption, the value of potential energy improvement and the prospects for additional savings. This paper aims to create a new data envelopment analysis (DEA) model that overcomes the limitations of existing models for building energy benchmarking. Design/methodology/approach Data preparation: the findings of the literature search and subject matter experts’ inputs are used to construct the DEA model. Particularly, it is ensured that the included variables would not violate the fundamental assumption of DEA modeling, DEA convexity axiom. New DEA formulation: controllable and non-controllable variables, e.g. weather conditions, are differentiated in the new formulation. A new approach is used to identify outliers to avoid skewing the efficiency scores for the rest of the buildings under consideration. Efficiency analysis: three distinct efficiencies are computed and analyzed in benchmarking building energy: overall, pure technical, and scale efficiency. Findings The proposed DEA approach is successfully applied to a data set provided by a utility management and energy services company that is active in the multifamily housing industry. Building characteristics and energy consumption of 124 multifamily properties in 15 different states in the USA are found in the data set. Buildings in this data set are benchmarked using the new DEA energy benchmarking formulation. Building energy benchmarking is also conducted in a time series manner showing how a particular building performs across the period of 12 months compared with its peers. Originality/value The proposed research contributes to the body of knowledge in building energy benchmarking through developing a new outlier detection method to mitigate the impact of super-efficient and super-inefficient buildings on skewing the efficiency scores of the other buildings; avoiding ratio variables in the DEA formulation to adhere to the convexity assumption that existing DEA methods do not follow; and distinguishing between controllable and non-controllable variables in the DEA formulation. This research contributes to the state of practice through providing a new energy benchmarking tool for facility managers and building owners that strive to relatively rank the energy-efficiency of their properties and identify low-performing properties as investment targets to enhance energy efficiency.
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Rosin, Christopher J., Katharine A. Legun, Hugh Campbell, and Marion Sautier. "From compliance to co-production: Emergent forms of agency in Sustainable Wine Production in New Zealand." Environment and Planning A: Economy and Space 49, no. 12 (October 2, 2017): 2780–99. http://dx.doi.org/10.1177/0308518x17733747.
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This article engages with non-human agency through the interrogation of the emerging role of metrics in the governance of sustainability in the New Zealand primary sector. In it, we argue that the agency of the metrics builds on previous work that has elaborated the impact of audited best practice on the subjectivities of producers and processors, including the recent examination of the active influence of metrics that engenders unexpected and uncontrolled change in social networks of production. In this case, the analysis of the influence of metrics shifts to those used within a recently introduced ‘learning’ tool (Wine Industry Sustainability Engine) that can be classified as an effort in transition management. The capacity of metrics as agents is already apparent in the perceived interactions and engagements with the Wine Industry Sustainability Engine tool as expressed by likely users during assessments of the usability of initial pilot software. Using their response, we demonstrate that, despite intentions to use the tool to foster particular sets of practices and ethics through benchmarking, the metrics have multiple roles in production worlds—compelling compliance to regulations, creating new ways to communicate complex relations and practices, and generating information for reflexive self-evaluation. Through these roles, we argue, metrics clearly operate as both a material and ontological non-human actor, expressed in different ways in different assemblages. This conclusion has implications for the application of transition management more broadly, and helps us to better understand what we want metrics to accomplish, what they can accomplish, and the possible gap between the two.
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Seliutin, Serhii. "DETERMINATION OF STRATEGIC DEVELOPMENT DIRECTIONS OF RESTAURANT INDUSTRY INSTITUTIONS ON BENCHMARKING BASES." Economic Analysis, no. 28(3) (2018): 184–91. http://dx.doi.org/10.35774/econa2018.03.184.
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Introduction. The article deals with the issues of strategic development of restaurant industry institutions. Nowadays, the fractal structuring is one of the most efficient tools for the study of complex organizations. This structuring has allowed using a hierarchical system of indicators to carry out a strategic assessment and develop the direction of strategic development of enterprises. Purpose. The article aims is to determine the directions of strategic development of the restaurants of Kharkiv, which are the part of the networks, on the basis of benchmarking. For this purpose, the system of restaurant management is proposed to be structured according to a fractal hierarchy using evolutionary principles. Method. The method of taxonomic analysis and modern methods of benchmarking have been used to find and study the best-known methods of generating business and helping to improve service delivery processes relatively quickly and at the lowest cost. These methods aim at assessing and determining the directions of strategic development of restaurant facilities in the networks. Results. Based on the data as for the activity of restaurants in the network structure and the results of the assessment of their strategic development, the reduction of the distance from the leading enterprise by the level of the taxonomic indicator has been calculated by improving each factor. The factors can determine the level of strategic development in the enterprise under the analyses. The calculations have been executed according to the indicators, which reflect the fractal structure of the organization of the restaurant industry. The results of the analysis have allowed the identification of such strategic directions as menu optimization, improvement of the quality of service, net profit, turnover, establishment of rates and efficiency of using the network benefits (profitability).
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Dohale, Vishwas, Angappa Gunasekaran, Milind M. Akarte, and Priyanka Verma. "Twenty-five years’ contribution of “Benchmarking: an International Journal” to manufacturing strategy: a scientometric review." Benchmarking: An International Journal 27, no. 10 (August 6, 2020): 2887–908. http://dx.doi.org/10.1108/bij-06-2020-0316.
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PurposeThis study aims at reviewing the articles on the themes of manufacturing strategy (MS) published in “Benchmarking: An International Journal (BIJ)” and investigating the trends of publication for future research.Design/methodology/approachFive-stage methodology to conduct a literature review is adopted comprising: (1) article collection, (2) inclusion/exclusion criteria, (3) reviewing the articles, (4) analyzing the articles and (5) future research directions. A total of 57 articles specific to MS domain published in BIJ are reviewed. Further, a bibliometric analysis comprising keywords co-occurrence, citation and co-citation using a VOSviewer© software followed by content analysis to analyze the type of research, type of industry and type of tool/method used is carried out.FindingsThe study helps to find the scope of the journal and research gaps in the MS domain to provide future research directions. Most of the work found is survey-based or case-based in nature. However, there is a need for empirical research to be done in the field of MS.Research limitations/implicationsThe study facilitates researchers willing to publish in BIJ to understand different themes of accepted papers concerning MS domain. The identified research gaps and future research direction can motivate researchers and practitioners to coin new approaches in the MS domain.Originality/valueA comprehensive review and analysis of the MS literature published in BIJ has been provided. To the best of authors' knowledge, the current study is the only review study in MS domain focusing on one specific journal.
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Windlinger, Lukas, Susanne Hofer, Christian Coenen, Franziska Honegger, Daniel von Felten, Andrea Kofler, and Thomas Wehrmüller. "FM research in Switzerland." Facilities 32, no. 1/2 (January 28, 2014): 18–26. http://dx.doi.org/10.1108/f-09-2012-0074.
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Purpose – This paper aims to review FM research in Switzerland with a focus on recent research projects at the Institute of Facility Management of the Zurich University of Applied Sciences. Design/methodology/approach – The paper provides a summary and review of research projects. Findings – FM research in Switzerland has grown in the past few years and is now well rooted in the Swiss FM industry. The focus is on service management, workplace management and FM in health care. FM research in Switzerland has been driven collaboratively by the Institute of FM and the industry. Research limitations/implications – Research at the IFM is very much oriented towards application and many collaborative projects between industry, public administration and universities have been conducted. However, some fields of FM have received little attention yet. Practical implications – FM research in Switzerland has been driven collaboratively by the Institute of FM and the industry. The focus is on application, e.g. management tools, benchmarking systems or the relationship of FM services, organisational outcomes, and customer satisfaction. Many research results contribute to the development of Swiss FM industry. Originality/value – In this article the authors summarize FM research in Switzerland and their research approach. With this they contribute to transparency and further development of FM research.
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Goncharuk, Anatoliy G. "Wine business performance benchmarking: a comparison of German and Ukrainian wineries." Benchmarking: An International Journal 25, no. 6 (August 6, 2018): 1864–82. http://dx.doi.org/10.1108/bij-06-2017-0131.
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Purpose The purpose of this paper is to evaluate and compare the efficiency of wine making in Germany and Ukraine in order to find the controllable factors of wine business performance using benchmarking tools. Design/methodology/approach The models of data envelopment analysis and other benchmarking tools are used to analyse the efficiency of wineries in two countries. Returns to scale, scale efficiency, super-efficiency and some other indicators are examined. The research is based on the sample of 36 German and Ukrainian wineries. Findings The hypothesis of higher wine making relative efficiency in Germany was compared with Ukrainian wine making, then analytically and statistically verified. A relatively high average scale efficiency score indicates good potential (above 30 per cent) for efficiency growth, due to the optimisation of a scale of production and sales. Generally, wine making in Germany and Ukraine has increasing returns to scale. The high-efficient wine business cannot bring great losses. It was found that the most efficient combinations of size and legal form of business organisation for wine business are presented in Germany. Research limitations/implications The research is limited by a single industry of only the two countries. Practical implications This study provides useful information for researchers, investors and policy makers, enabling them to understand the current state, basic problems, controllable factors and efficiency levels of wine making in Germany and Ukraine. It may be useful to wine producers in these countries for improving their business performance. Originality/value This is the first paper that compares wine business performance and discloses its factors for Germany and Ukraine.
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Kwon, He-Boong, Jooh Lee, and James Jungbae Roh. "Best performance modeling using complementary DEA-ANN approach." Benchmarking: An International Journal 23, no. 3 (April 4, 2016): 704–21. http://dx.doi.org/10.1108/bij-09-2014-0083.
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Purpose – The purpose of this paper is to design an innovative performance modeling system by jointly using data envelopment analysis (DEA) and artificial neural network (ANN). The hybrid DEA-ANN model integrates performance measurement and prediction frameworks and serves as an adaptive decision support tool in pursuit of best performance benchmarking and stepwise improvement. Design/methodology/approach – Advantages of combining DEA and ANN methods into an optimal performance prediction model are explored. DEA is used as a preprocessor to measure relative performance of decision-making units (DMUs) and to generate test inputs for subsequent ANN prediction modules. For this sequential process, Charnes, Cooper, and Rhodes and Banker, Chames and Cooper DEA models and back propagation neural network (BPNN) are used. The proposed methodology is empirically supported using longitudinal data of Japanese electronics manufacturing firms. Findings – The combined modeling approach proves effective through sequential processes by streamlining DEA analysis and BPNN predictions. The DEA model captures notable characteristics and efficiency trends of the Japanese electronics manufacturing industry and extends its utility as a preprocessor to neural network prediction modules. BPNN, in conjunction with DEA, demonstrates promising estimation capability in predicting efficiency scores and best performance benchmarks for DMUs under evaluation. Research limitations/implications – Integration of adaptive prediction capacity into the measurement model is a practical necessity in the benchmarking arena. The proposed framework has the potential to recalibrate benchmarks for firms through longitudinal data analysis. Originality/value – This research paper proposes an innovative approach of performance measurement and prediction in line with superiority-driven best performance modeling. Adaptive prediction capabilities embedded in the proposed model enhances managerial flexibilities in setting performance goals and monitoring progress during pursuit of improvement initiatives. This paper fills the research void through methodological breakthrough and the resulting model can serve as an adaptive decision support system.
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Wu, Xiang, Jingqi Gao, Yuanlong Li, and Chunlin Wu. "Development of A Safety Climate Scale for Geological Prospecting Projects in China." International Journal of Environmental Research and Public Health 16, no. 6 (March 26, 2019): 1082. http://dx.doi.org/10.3390/ijerph16061082.
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The geological prospecting industry has developed rapidly in China over the past few years. It has made outstanding contributions to the discovery of new mineral resources, new energy sources, and the excavation and utilization of resources. However, geological prospecting projects do not have effective safety management measures at present. Moreover, the geological prospecting project has its own traits and features that differ from other industries, leading to the fact that safety management measures in other industries cannot be used in geological prospecting projects. Therefore, development of an effective safety management measuring tool is urgent and necessary. In recent years, safety climate has drawn great attention from scholars, and research results have been successfully applied in construction, coal mining and other industries. Based on the extensive literature review on safety climate as well as its organizational structure and employees’ individual behavior characteristics, this paper first extracted the factor structure of the safety climate and then developed a safety climate scale for geological prospecting projects. This paper used the methods of exploratory factor analysis and reliability analysis to ensure the developed safety climate scale was valid and reliable. The safety climate scale developed has four dimensions, i.e., project leader’s safety commitment, safety institutions, risk response, and employee’s safety attitude, containing a total of 17 measurable items. This study contributes to the current literature by exploring the factor structure of the safety climate for geological prospecting projects, and further provides a scientific basis for improvements in the geological prospecting industry. Meanwhile, the findings not only provide technical support for investigating and analyzing the safety management levels of the geological prospecting industry, but also contribute to the benchmarking standards among different enterprises and projects.
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Zaunbrecher, Michelle, and Lisa Mealiff. "A new window through which to look at safety culture surveys: a case study at Arrow Energy." APPEA Journal 58, no. 1 (2018): 32. http://dx.doi.org/10.1071/aj17084.
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This paper provides a case study of applying a different approach to executing a safety culture survey. Arrow Energy (Arrow) completed the Safer Together Safety Culture Survey, with an excellent participation rate of 90% of total employees. There were indications from other Safer Together member companies that the typical response rate when the survey was emailed out was 30%. Arrow took the approach to undertake the survey ‘live’, where each team manager or supervisor facilitated the team session; this approach was fundamental to achieving a high response rate. A total of 33 separate team sessions were undertaken, which enabled team-specific results. The survey technique and application was provided by Safer Together, a not-for-profit industry group representing the Queensland coal seam gas industry. The intent is to have all Safer Together member companies undertake the survey so that industry-wide benchmarking can be carried out. The survey was completed by each team all together in one room, and the consolidated results for the team were available as soon as all participants had completed all survey questions, which took ~30 min. The benefits of the Safer Together tool, and live participation compared with online, included: ▪ Visible safety leadership demonstrated by the team manager/supervisor ▪ Team-specific results generated allowing meaningful immediate discussion and follow-up actions ▪ Three layers of organisation results available including everyone, supervisors and managers ▪ Visibility of ‘Most impactful behaviours’ that need improvement ▪ Generation of comments by the participating teams, visible during session as free text. Overall it was a very meaningful exercise shining a light on key areas the employees believe need to be addressed including: ▪ Planning ▪ More effective learning from incidents ▪ Making the Arrow HSE Management System more accessible and available in relevant bite-sized pieces. The consolidated results indicate that Arrow has a maturing safety culture.
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Maguire, Kelly, and Emmet McLoughlin. "An evidence informed approach to planning for event management in Ireland." Journal of Place Management and Development 13, no. 1 (September 11, 2019): 47–72. http://dx.doi.org/10.1108/jpmd-06-2019-0041.
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Purpose Events are a significant component of Ireland’s tourism offering. They are an important source of economic activity and an incremental driver of social change and development throughout the country. However, the visual and physical impacts often created by event activities to the environmental and social resource base upon which, events depend, have begun to draw attention to the way events are planned and managed. Although the concept of sustainability has become the topic of much discussion and debate in event management literature, there exist many gaps in relation to its practical application in event management planning in Ireland. This is despite the statutory obligation of local authorities in Ireland to license events and to facilitate the process of planning for large-scale outdoor public events in Ireland. Yet, with the continued expansion of Ireland’s event industry, there is a fundamental need for an evidence-informed approach to planning for event management. Through the application of the European tourism indicator system (ETIS), the long-term sustainability and competitiveness of the national event industry in Ireland could be secured. This paper aims to examine and discuss the application of the ETIS as a possible tool to facilitate greater levels of sustainability and accountability within the events industry in Ireland. Design/methodology/approach This study used a quantitative content analysis approach involving a complete population sample of local authorities in the Republic of Ireland to determine the application of the ETIS within the legal process of planning for event management in Ireland. Findings While the findings have identified a basic provision for event management within a number of local authority legally required County Development Plans, none, however, were using the ETIS to monitor the impacts of events at the local level. This lack of data collection and benchmarking highlights the need for greater levels of sustainability and accountability within the legal process of planning for event management in Ireland. Originality/value This study suggests the ETIS as an easy, cost effective and viable solution to facilitate an evidence-informed approach to planning for event management at the local level. However, the lessons learned from this study may also have implications for destination planners and event managers outside of Ireland.