Relevant bibliographies by topics / Benefits; customer experience; ease to use

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Book chapters
  4. Conference papers

Academic literature on the topic 'Benefits; customer experience; ease to use'

Author: Grafiati
Published: 5 June 2025
Last updated: 2 August 2025

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Journal articles on the topic "Benefits; customer experience; ease to use"

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Nur, Laely, Rizka Lidiawan Angga, Samsu Nur, and Arifin Moh. "The Impact of Perception (Advantage, Ease of Use, Benefit) On Digital Banking Customer Satisfaction Mediated by Customer Experience." International Journal of Social Science and Human Research 07, no. 01 (2024): 658–69. https://doi.org/10.5281/zenodo.10577002.

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This research aims to determine the role of the Perception Advantage, Perception Ease to Use, Perception Benefit constructs on Satisfaction and is mediated by Customer Experience. The method used is explanatory with a 9 hypothesis model. The sampling technique was the lemeshow method with 256 respondents. Data analysis techniques use inner models, outer models and hypothesis testing using the smartPLS method. It is stated that this research shows the role of the goodness of the model and the level of significance that does not dominate the perceived ease of use and perceived benefit respective
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Candy, Tony Chandra, Winny Lim, and Dastin. "TEKNOLOGI FINANSIAL: ANALISIS CUSTOMER EXPERIENCE PADA GO-PAY." Jemasi: Jurnal Ekonomi Manajemen dan Akuntansi 18, no. 2 (2022): 147–60. http://dx.doi.org/10.35449/jemasi.v18i2.528.

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Financial technology offers various types of benefits to its customers. This makes the development of the financial technology industry dependent on how the industry can always provide a good and effective customer experience. Studies that discuss customer experience financial technology are still very few. Therefore, this study aims to test whether there is an effect of customer experience on customer loyalty intentions in using financial technology. This study uses the PLS-SEM method to test several hypotheses. The results show that customer experience is positively influenced by perceived v
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Usman, Osly, Markhamah Alianti, and Fidhyallah Nadya Fadillah. "Factors affecting the intention to use QRIS on MSME customers." International Journal of Applied Economics, Finance and Accounting 18, no. 1 (2024): 77–87. http://dx.doi.org/10.33094/ijaefa.v18i1.1323.

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This study investigates the factors influencing the intention to use the Quick Response Code Indonesian Standard (QRIS) among Micro, Small, and Medium Enterprises (MSMEs) customers in Indonesia. In this study, a quantitative approach was taken with the survey method using an online questionnaire that was distributed to 240 MSME customers. The collected data were analyzed using the Statistical Package for the Social Sciences (SPSS) and Structural Equation Modeling (SEM) using the Analysis of Moment Structures (AMOS) 24 to test their validity and reliability. The study results show that factors
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Gowsiga, G., and S. Rahini. "Customer Perception on AI-Enabled 3D Graphics in E-commerce Platforms." International Journal of Engineering and Management Research 15, no. 1 (2025): 134–41. https://doi.org/10.5281/zenodo.15062249.

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The incorporation of AI-enabled 3D graphics is transforming the e-commerce sector by enhancing how customers experience products online. This study investigated customer perception of AI-driven 3D graphics on e-commerce platforms, focusing on their impact on engagement, satisfaction, and purchasing decisions. With features like virtual try-on and interactive 3D product views, e-commerce platforms are addressing traditional online shopping limitations, allowing customers to visualize products more accurately and make informed choices. This research explored how users perceive the benefits of th
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Anifa, Nurul, and Sanaji Sanaji. "Augmented Reality Users: The Effect of Perceived Ease of Use, Perceived Usefulness, and Customer Experience on Repurchase Intention." Journal of Business and Management Review 3, no. 3 (2022): 252–74. http://dx.doi.org/10.47153/jbmr33.3462022.

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 E-commerce comes from presenting product catalogs through two-dimensional static images that create limitations for users. Augmented reality features on smartphones have changed online consumer shopping activities. This allows consumers to try various cosmetic product variants virtually anywhere and anytime. Augmented reality is a new technology that provides convenience and experience for customers online to buy cosmetics online and try products without having to remove makeup. This study aims to examine the effect of independent variables on a dependent variable,
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Jumbri, Isma Addi, Miao Li Chai, Albert Feisal @. Muhd Feisal Ismail, Fauziyah Nur Jamal, Dian Kurnianingrum, and Mulyani Karmagatri. "Customer Acceptance for Self-Service Technologies in Malaysian Fast-Food Restaurants: An Empirical Study." Advances in Social Sciences Research Journal 11, no. 9 (2024): 220–33. http://dx.doi.org/10.14738/assrj.119.17577.

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Recently, the fast-food industry has witnessed an increase in adopting self-service technologies (SSTs) intended to offer customers increased convenience and efficiency. This study seeks to find out the factors influencing customer acceptance of SST in fast food restaurants in Melaka, Malaysia, using the Technology Acceptance Model. For that purpose, a structured questionnaire was presented to 350 customers of fast food and this data was analyzed by descriptive and inferential statistics. A test of the hypotheses revealed that perceived ease of use (PEOU) and perceived usefulness (PU) are high
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Ramadhani, Digita Desri, and Dedi Kurniawan. "The Effect of Mobile Banking Service Effectiveness in Improving Customer Transaction Convenience." Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis 12, no. 2 (2024): 140–48. https://doi.org/10.30871/jaemb.v12i2.8947.

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The aim of this research is to investigate how customer interest in using mobile banking services is influenced by benefits, trust, and simplicity of use., especially on the experiences and difficulties faced by customers in using online banking services, with a focus on online payments, online fund transfers, online shopping and account mutation history monitoring. There are two main uses of variables to conduct research with the details of dependent variables being customer interest, while independent variables include benefits, trust, and ease of use. This study employs a quantitative metho
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Bilgihan, Anil, Jay Kandampully, and Tingting (Christina) Zhang. "Towards a unified customer experience in online shopping environments." International Journal of Quality and Service Sciences 8, no. 1 (2016): 102–19. http://dx.doi.org/10.1108/ijqss-07-2015-0054.

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Purpose – New developments in e-commerce and m-commerce technologies along with the wide adoption of mobile devices and social media have enabled companies to enhance customers’ shopping experiences and their interaction with brands anytime, anywhere. The purpose of this paper is to develop a theoretical model for a unified online customer experience by drawing from related literature on consumer behavior in the online contexts. Design/methodology/approach – By synthesizing extant consumer behavior and e-commerce literature, this paper seeks further understanding of online customer experience
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Hasan Emon, Md Mehedi, Naznin Islam Nipa, and Sharmin Ara Chowdhury. "CUSTOMER ATTITUDES TOWARDS THE USE OF MOBILE BANKING APPLICATIONS OFFERED BY PRIVATE BANKS IN BANGLADESH." Socio Economy and Policy Studies 3, no. 2 (2023): 80–84. http://dx.doi.org/10.26480/seps.02.2023.80.84.

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This qualitative study explores the attitudes of customers towards the use of mobile banking applications offered by private banks in Bangladesh. The study aims to investigate perceived usefulness, ease of use, trust and security concerns, and the benefits of using mobile banking applications. Data was collected through interviews with 40 participants, and the findings were analyzed to identify common themes and patterns. The results indicate that the majority of participants perceive mobile banking applications as useful in facilitating their banking transactions and find them easy to use. Pa
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Nikougoftar, Mostafa, Seyed Abdollah Heydariyeh, and Farshad Faezi Razi. "Providing a Model for Digital Transformation of Customer Experience in Acquiring Insurance Services (Case Study: Asia Insurance)." International Journal of Innovation Management and Organizational Behavior 5, no. 1 (2025): 71–85. https://doi.org/10.61838/kman.ijimob.5.1.8.

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Objective: This study aims to develop a model for the digital transformation of customer experience in acquiring insurance services, focusing on identifying the causal, intervening, contextual, strategic, central phenomenon, and outcome factors involved in this transformation. Methods and Materials: The research employs a mixed-methods approach, utilizing both qualitative and quantitative data. The qualitative data were collected through interviews with 10 experts in the insurance industry, and analyzed using manual coding based on the grounded theory method with Strauss and Corbin’s systemati
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Dissertations / Theses on the topic "Benefits; customer experience; ease to use"

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Thaver, Gerald. "A typology of the requisite skills for financial services employees to enhance self-service technology usage : the case of the South African banking industry." Thesis, 2015. http://hdl.handle.net/10500/19906.

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Financial services institutions invest in self–service technologies for various reasons. These include the demands to rationalise costs and to meet the channel preferences of a „technology- savvy‟ client base. Some advantages of self–service technologies (“SSTs”) include the optimisation of staff activities and faster and improved customer services. Retail banks experience various migration-related costs when migrating customers to an SST environment; in terms of both branch infrastructure and the development of employee skills. Some customers continue to favour face-to-face service interacti
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Book chapters on the topic "Benefits; customer experience; ease to use"

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Zhu, Kaiyan, Caroline Swee Lin Tan, and Tarun Panwar. "The Factors Influencing Continuance Intention and Herd Behaviour in Social Commerce: Ease of Use and Online Customer Experience." In Lecture Notes in Networks and Systems. Springer Nature Singapore, 2024. https://doi.org/10.1007/978-981-97-5441-0_31.

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Rajesh, Gnana, AlMoutasim Sulaiman AlMayahi, and Mohammed Abdallah AlHarrasi. "Sustainable Agriculture Through AI-Powered Pollination: Transforming Large-Scale Date Palm Agriculture in the Middle East." In Sustainability, AI and Innovation: Proceedings of the Applied Research in Humanities & Social Sciences (ARHSS 2023). Springer Nature Singapore, 2025. https://doi.org/10.1007/978-981-96-2532-1_18.

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Abstract In this research, we analyzed a specific problem that our farmers have been facing for a long time, namely the pollination of the palm trees and t h e location where it is mainly needed. Our objective is to measure the effectiveness of integrating artificial intelligence (AI) technology into large-scale date palm pollination in Oman. Further, our study aims to measure the resources saved by this technology and to determine which location will benefit from using this technology. To achieve the research goals, we adopted a hybrid approach methodology. We argue that this is the greatest
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Abedin, Babak. "Adoption of Facebook for Customer Relationship Management for SMEs." In Advances in Marketing, Customer Relationship Management, and E-Services. IGI Global, 2015. http://dx.doi.org/10.4018/978-1-4666-8586-4.ch004.

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This study has explored organizations' motivations to adopt Facebook for customer relationship management purposes. Interviews with twenty small to medium sized Australian organizations in this study showed that market pressures, direct customer service, brand promotion, and testing and experiencing are among key motivations for organizations to begin having presence on the Facebook. Ease of use, ease of receiving customers' feedback, availability of rich tools, and the opportunity to reach a large number of potential and existing customers are found to be amongst the key benefits of such pres
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Iqbal, Tahir. "Best Customer Experience in E-Retailing." In Research Anthology on E-Commerce Adoption, Models, and Applications for Modern Business. IGI Global, 2021. http://dx.doi.org/10.4018/978-1-7998-8957-1.ch027.

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The main purpose of the research is to empirically test a model for assessing the association between outcomes as well as antecedents of online customer experience (OCE) in e-commerce websites in the case of KSA. The theoretical implications of customer online shopping behaviour have largely been discussed in the previously conducted studies however less consideration has been provided to the antecedents of e-retailing shopping and its effect on customer online shopping experience pertaining to KSA. The study has incorporated a quantitative method under which the data has been collected throug
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Yuksel, Asim Sinan, Ibrahim Arda Cankaya, and Sadi Fuat Cankaya. "IoT for Hospitality Industry." In Securing the Internet of Things. IGI Global, 2020. http://dx.doi.org/10.4018/978-1-5225-9866-4.ch063.

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Creating and updating meal tags, printing them on small-sized papers raise the costs, cause workload and affect the service quality negatively at the hotels with all-you-can-eat buffet system. Over the last few years, we have seen that many hotels started to make use of tablets to improve the service quality, decrease the costs, provide customers ability to order foods, make reservations, manage their rooms, etc. Going paperless and including more features by adopting new technologies increase the quality of service, help customer's and staff's decision-making processes more effective, improve
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Yuksel, Asim Sinan, Ibrahim Arda Cankaya, and Sadi Fuat Cankaya. "IoT for Hospitality Industry." In The Internet of Things in the Modern Business Environment. IGI Global, 2017. http://dx.doi.org/10.4018/978-1-5225-2104-4.ch014.

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Creating and updating meal tags, printing them on small-sized papers raise the costs, cause workload and affect the service quality negatively at the hotels with all-you-can-eat buffet system. Over the last few years, we have seen that many hotels started to make use of tablets to improve the service quality, decrease the costs, provide customers ability to order foods, make reservations, manage their rooms, etc. Going paperless and including more features by adopting new technologies increase the quality of service, help customer's and staff's decision-making processes more effective, improve
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Manzoor, Amir. "Use of Social Media by Companies." In Big Data Marketing Strategies for Superior Customer Experience. IGI Global, 2023. http://dx.doi.org/10.4018/978-1-6684-6454-0.ch008.

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There is no doubt that social media (SM) has changed the fundamental nature of customer-company interaction and communication. The extant literature on SM use is focused on the mechanics of SM use and the possible benefits that companies can achieve. The literature has also identified number of managerial challenges associated with SM use in companies. However, the literature is fragmented when it comes to the question as to how these benefits can be realized by companies. This study attempts to provide a comprehensive coverage of the SM use by the companies. This study also reviews various ma
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Pei, Yilei, Wanxin Xue, Dandan Li, and Yong Su. "Models of Customer Experience for B2C E-Commerce Enterprises." In Mobile Commerce. IGI Global, 2018. http://dx.doi.org/10.4018/978-1-5225-2599-8.ch019.

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With the rapid development of E-commerce, more and more E-commerce enterprises attach great importance to customer experience, and B2C E-commerce enterprises make no exception. The good customer experience can promote customers' perception of the service level of B2C E-commerce enterprises. Based on previous research literature, the research elaborates effect factors of customer experience of B2C E-commerce enterprises, such as website usefulness, website ease of use, transaction costs, customer involvement and Internet word of mouth; establishes the model of customer experience of B2C E-comme
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Balaji, M. S., Sanjit Kumar Roy, Aditi Sengupta, and Alain Chong. "User Acceptance of IoT Applications in Retail Industry." In The Internet of Things in the Modern Business Environment. IGI Global, 2017. http://dx.doi.org/10.4018/978-1-5225-2104-4.ch002.

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With the rapid advancements in the internet technology, many retailers are embracing internet of things technology to enhance customer experience and improve efficiency. Specifically, many customer-facing IoT technologies such as augmented reality, smart shopping carts, smart displays, and RFID tags are expected to change the way customers experience retailing shopping. Drawing on the technology acceptance model, trust perspective, task-technology fit, and organizational reputation perspective, this study examines the customer adoption of IoT applications in retail setting. Responses collected
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Balaji, M. S., Sanjit Kumar Roy, Aditi Sengupta, and Alain Chong. "User Acceptance of IoT Applications in Retail Industry." In Technology Adoption and Social Issues. IGI Global, 2018. http://dx.doi.org/10.4018/978-1-5225-5201-7.ch061.

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With the rapid advancements in the internet technology, many retailers are embracing internet of things technology to enhance customer experience and improve efficiency. Specifically, many customer-facing IoT technologies such as augmented reality, smart shopping carts, smart displays, and RFID tags are expected to change the way customers experience retailing shopping. Drawing on the technology acceptance model, trust perspective, task-technology fit, and organizational reputation perspective, this study examines the customer adoption of IoT applications in retail setting. Responses collected
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Conference papers on the topic "Benefits; customer experience; ease to use"

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Marcella, Sella, Tri Wiyana, and Tiurida Lily Anita. "The Effect of Delivery Experience, Ease of Use, and Customer Satisfaction on Intention to Reuse Food Delivery Application in Jakarta." In 2024 9th International Conference on Business and Industrial Research (ICBIR). IEEE, 2024. https://doi.org/10.1109/icbir61386.2024.10875973.

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Coseleva, Natalia, and Alexandr Ceaicovschii. "Artificial intelligence: threats or opportunities for tourism?" In International Scientific Conference "Modern Paradigms in the Development of the National and World Economy", 17th Edition. Moldova State University, 2025. https://doi.org/10.59295/mpdnwe2024.59.

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Purpose of the article: is to determine and discuss advantages and disadvantages to using artificial intelligence (AI) services in tourism and hospitality. Robotics and artificial intelligence (AI) are growing and advancing in tourism and hospitality industry that are considered one of the first industries to adopt them. Most travel agencies, tourist companies, airlines, hotels, restaurants, museums, car rental and resorts expected to perform their business accurately and efficiently and to bring great benefits providing high quality customer services on the base of AI technologies. The most i
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Koumpan, Elizabeth, Ram Ravishankar, and Periasamy Girirajan. "On Demand Loans Real Time Service: Essential User Feature by the Banks in Society 5." In 13th International Conference on Applied Human Factors and Ergonomics (AHFE 2022). AHFE International, 2022. http://dx.doi.org/10.54941/ahfe1002254.

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Investing for a Sustainable Future is driving major client buying behaviors and long-term corporate strategies. We are currently at the transition between the 3rd Industrial Revolution (the computer / Internet based information industry), and the 4th Industrial Revolution (driven by digital transformation, AI, IoT, Blockchain), emerging into the 5th Industrial Revolution. This transition drives an unprecedented connection of business to purpose, democratizing technology for consumers with ease of use and integration of cyberspace with physical space In addition, Covid-19 has acted as a catalys
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Baruno, Agung, and Muhammad Rizky Amin. "Motor Wired Power Section as a Solution for Efficient Downhole Torque and RPM Transmission in Long Horizontal Well. Case Study, Onshore Abu Dhabi, UAE." In SPE/IADC Middle East Drilling Technology Conference and Exhibition. SPE, 2023. http://dx.doi.org/10.2118/214606-ms.

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Abstract Drilling long horizontal wells in mature fields in UAE are common and challenging. Some of the associated challenges are; lateral length, geological complexity and rig capabilities. One of the challenges in this case is to provide high RPM and torque to the bit and not to increase the maximum make up torque for the existing drill pipes. Powered rotary steerable systems (RSS), applied within the optimum drilling environment, can improve rate of penetration (ROP), lower risks, and reduce non-productive time (NPT), which can decrease drilling costs. Using through motor telemetry technolo
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Ghosh, Dipanjan D., Andrew Olewnik, and Kemper Lewis. "Product “In-Use” Context Identification Using Feature Learning Methods." In ASME 2016 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2016. http://dx.doi.org/10.1115/detc2016-59645.

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Usage context is considered a critical driving factor for customers’ product choices. In addition, the physical use of a product (i.e., user-product interaction) dictates a number of customer perceptions (e.g. level of comfort, ease-of-use or users’ physical fatigue). In the emerging Internet-of-Things (IoT), this work hypothesizes that it is possible to understand product usage while it is ‘in-use’ by capturing the user-product interaction data. Mining the data and understanding the comfort of the user adds a new dimension to the product design field. There has been tremendous progress in the
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Armstrong, Jessica, Rob Stone, Sebastian Immel, and Katharine Hunter-Zaworski. "A Validation Study of Disability Simulation Suit Usage as a Proxy for Customer Need Statements From Persons With Disabilities." In ASME 2015 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2015. http://dx.doi.org/10.1115/detc2015-47679.

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Current product design methodologies do not typically address the creation of inclusive products (products that meet the needs of persons with and without disabilities). In this paper, empathic design principles and modular product design strategies are explored as part of a novel approach to inclusive design. The use of disability simulation as a data collection methodology both increases the safety and ease by which customer needs can be gathered and gives designers an empathic design experience with the products they develop. A disability simulation suit is designed to support empathic gath
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Bedny, Inna. "Application of Systemic Structural Activity Theory to Web Design." In 14th International Conference on Applied Human Factors and Ergonomics (AHFE 2023). AHFE International, 2023. http://dx.doi.org/10.54941/ahfe1003000.

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In this paper we are demonstrating application of the Systemic Structural Activity Theory (SSAT) to the design of the WEB pages. These days every company has a WEB presence. The Websites come in all shapes and sizes.In order to demonstrate how SSAT theory and methods can be utilized in the design of WEB pages we choose two websites of similar businesses in order to compare them and show how application of SSAT makes it easy to identify which version is a better choice for its users. The advantage of the SSAT methods is that they are formalized and allow to perform the step-by-step task analysi
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Harrison, Lee, and James Pickford. "Hardware-Based Cyber Security for Connected Vehicles." In WCX SAE World Congress Experience. SAE International, 2023. http://dx.doi.org/10.4271/2023-01-0038.

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<div class="section abstract"><div class="htmlview paragraph">There continues to be massive advancements in modern connected vehicles and with these advancements, connectivity continues to rapidly become more integral to the way these vehicles are designed and operated.</div><div class="htmlview paragraph">Vehicle connectivity was originally introduced for the purpose of providing software updates to the vehicle’s main system software, and we have seen the adoption of Over The Air updates (OTA) become mainstream with most OEMs. The exploitation of this connectivity is f
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Miljković, Jovana, Tamara Božović, and Ivan Čapeta. "COUCHSURFING AS A MODERN WAY OF DESTINATION EXPLORING." In Tourism in Southern and Eastern Europe 2021: ToSEE – Smart, Experience, Excellence & ToFEEL – Feelings, Excitement, Education, Leisure. University of Rijeka, Faculty of Tourism and Hospitality Management, 2021. http://dx.doi.org/10.20867/tosee.06.30.

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Purpose – The accelerated lifestyle has led to changes in the way of traveling. The development of technology and the internet has created the opportunity for online contact with people from all over the world, so we can say that traveling has not been this easy and affordable so far. People choose shorter trips, meet the locals, learn about their culture and customs. The paper looks for the benefits of using the Couchsurfing network and its aim is to present the motivation of respondents from former Yugoslav countries to use the network during travel, as well as to host travelers at home. Met
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Rajapaksha, M. R. N., P. Sridarran, and R. M. D. I. M. Rathnayake. "USE OF AUGMENTED REALITY FOR EFFICIENT BUILDING MAINTENANCE IN SRI LANKA." In The 9th World Construction Symposium 2021. The Ceylon Institute of Builders - Sri Lanka, 2021. http://dx.doi.org/10.31705/wcs.2021.48.

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With the advent of technological advancements in the field of building maintenance, attempts have been taken to address the issues confronted by building maintenance technicians in the global context. Augmented Reality (AR) is one such concept which combines real environment with virtual content in 3D space that is experimented and proven to be effective in making the building maintenance activities more efficient by eliminating the causes for such difficulties faced by the technicians. In Sri Lanka, there is very limited use of such technologies in building maintenance practices and it is rea
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