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1
Komulainen, O. (Olli). "Process mining benefits for organizations using ERP systems." Master's thesis, University of Oulu, 2017. http://urn.fi/URN:NBN:fi:oulu-201712013238.
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Various sources have stated already for the past couple decades how globalization is increasing the pace on the business environments and how the companies must concentrate on their core operations. However, today the business environment is even more demanding than before and large corporations compete neck to neck with disruptive startups. Therefore, organizations must deliver more added value for end customer with less internal resources, which is directly linked to efficiency and effectiveness of organizations. One founding concept to increase efficiency and effectiveness is to analyze and improve companies’ business processes. Traditional methods such as holding workshops to map the business processes and then analyze and further develop them can be very time consuming and mostly limited to “wish/to-be” processes. Traditional methods also lack ability to describe “as-is” state of business processes where actual variation is present. Furthermore, organizations have clearly challenges with their business process management. On the other hand, past years’ organizations have been collecting huge amounts of operational data to their data warehouses and terminology such as big data has been a hot topic for several years. Still, most of the data is not used very effectively on any analyzes even talking about applying it on data based decision making. Process mining combines business process management and data-driven approach to address the rising needs of organizations. The core idea of process mining is to harness ERP or other IT system’s underlying data by using algorithms to create visualized process flowchart. Moreover, process mining concentrates on making discoveries and findings to locate pain points and improvement areas for organization to apply business process development actions. Process mining is also very timely research area of which actual end user benefits are not well documented. The goal of this research is to first validate that organizations have challenges with their business processes and that they have also data available at their ERP systems. Then the main contribution of this research is to evaluate what kind of benefits user can achieve from process mining by conducting a case study on one large process mining vendor (QPR ProcessAnalyzer). The research objectives are met by answering to three research questions: RQ1) What kind of business process management challenges organizations have? RQ2) Does ERP systems’ data help to improve business processes? RQ3) How does process mining help organizations to understand and improve their business processes? The first two research questions are related to both literature review (business process management, enterprise resource systems and business intelligence) and the case study. The third one is addressed strongly by the case study that has two angles: internal QPR Software employee point of view and external customer perspective from two large QPR Software’s customers. The results of the research introduce many benefits and use cases of process mining. The new use case of applying process mining to support ERP implementation project is presented with a detailed perspective and estimated cost saving calculations. Furthermore, it is discovered that process mining addresses all three main BPM challenges identified during the research. The results can generally be applied on process mining industry as the case study setting has been extended with the past literature and terminology<br>Monissa lähteissä on kerrottu jo useiden vuosikymmenten ajan, kuinka globalisoituminen kiihdyttää liike-elämää. Liike-elämän johtamisesta on tullut vaativampaa, ja suuretkin yritykset joutuvat kilpailemaan myös innovatiivisia startup-yrityksiä vastaan. Samanaikaisesti yritysten on pystyttävä luomaan yhä enemmän arvoa loppuasiakkailleen entistä pienemmillä resursseilla. Tämän vuoksi niiden on tärkeää keskittyä ydinliiketoimintoihinsa ja varmistaa organisaation korkea tehokkuus. Yksi perustavanlaatuinen toimintatapa tehokkuuden parantamiseksi on liiketoimintaprosessien analysointi ja kehittäminen. Perinteiset menetelmät, kuten liiketoimintaprossien mallintaminen ja kehittäminen työpajojen avulla, ovat resursseja kuluttavia. Perinteiset menetelmät eivät ole myöskään vahvoja kuvaamaan organisaatioiden todellisia prosesseja, joissa ovat mukana kaikki reaalielämän muuttujat. Lisäksi organisaatioilla on selkeästi haasteita liiketoimintaprosessiensa hallinnassa. Toisaalta organisaatiot ovat keränneet viime vuosien ajan suuria määriä operationaalista dataa erilaisiin datakeskuksiin, ja tästä syystä esimerkiksi big data -termi on yleistynyt. Kuitenkin suurin osa olemassa olevasta datasta ei ole tehokkaasti käytössä esimerkiksi datalähtöisessä päätöksenteossa. Prosessilouhinta (engl. process mining) yhdistää liiketoimintaprosessien hallinnan ja datalähtöisen lähestymistavan yrityksen alati kasvavien tarpeiden tukemiseen. Prosessilouhinnan päätarkoitus on käyttää toiminnanohjausjärjestelmien (engl. ERP systems) ja muiden IT-järjestelmien tuottamaa sivudataa algoritmien avulla liiketoimintaprosessien visuaaliseen mallintamiseen. Lisäksi prosessilouhinta keskittyy löydösten tekemiseen, joiden avulla tunnistetaan potentiaalisimmat alueet prosessien kehitykselle. Prosessilouhinta on ajankohtainen tutkimusalue, mutta sen hyötyjä loppuasiakkaille ei ole vielä tutkittu eikä dokumentoitu laajasti. Tämän tutkimuksen tarkoitus on ensin validoida, että organisaatioilla on haasteita liiketoimintaprosessiensa kanssa ja että heillä on saatavilla dataa toiminnanohjausjärjestelmistä. Sen jälkeen tutkimuksen päätavoite on määritellä tapaustutkimuksen (QPR ProcessAnalyzer) avulla, millaisia hyötyjä prosessilouhinnalla saavutetaan. Tutkimustavoitteet saavutetaan vastaamalla kolmeen tutkimuskysymykseen: TK1) Millaisia haasteita organisaatioilla on liiketoimintaprosessiensa kanssa? TK2) Tukeeko toiminnanohjausjärjestelmistä saatava data liiketoimintaprosessien kehittämistä? TK3) Miten prosessilouhinta auttaa organisaatioita ymmärtämään ja kehittämään liiketoimintaprosessejaan? Kaksi ensimmäistä tutkimuskysymystä liittyvät sekä tapaustutkimukseen että kirjallisuuskatsaukseen, jonka aihealueet ovat liiketoimintaprosessien hallinta, toiminnanohjausjärjestelmät ja liiketoimintatieto (engl. business intelligence). Kolmas tutkimuskysymys liittyy tapaustutkimukseen, jossa on sisäinen ja ulkoinen näkökulma. Sisäistä näkökulmaa edustaa QPR Softwaren henkilöstö ja ulkoista näkökulmaa kaksi asiakasorganisaatiota. Tutkimuksessa tunnistetaan prosessilouhinnan tuottamia hyötyjä ja käyttötarkoituksia. Työssä esitellään laajemmin yksi prosessilouhinnan käyttötarkoitus, jossa prosessilouhinnalla tuetaan toiminnanohjausjärjestelmän käyttöönottoprojektia. Lisäksi huomataan, että prosessilouhinta pystyy auttamaan kirjallisuuskatsauksessa esille tuoduissa liiketoimintaprosessien hallinnan päähaasteissa. Tutkimus on yleistettävissä myös muuhun prosessilouhinnan alaan, sillä työssä on hyödynnetty tapaustutkimuksen lisäksi aiempaa kirjallisuutta sekä termistöä
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Swart, Daniel. "Enterprise resource planning (ERP) : a study of the key benefits and challenges of implementing ERP systems." Thesis, Stellenbosch : Stellenbosch University, 2006. http://hdl.handle.net/10019.1/19807.
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Thesis (MBA) -- Stellenbosch University, 2006.<br>ENGLISH ABSTRACT: The main objective with this study was to analyse and evaluate the strategies
employed by South African Breweries in the implementation of ERP systems
with specific reference to the Strategic Enterprise Management (SEM) model.
The study would have further identified the key success factors of
implementing ERP systems and state the reasons for ERP system
implementation failure.
The combination of intense global compeution and powerful new information
technologies has led to a rush toward ERP systems and intensified efforts to
re-engineer organisational processes.
Although most ERP systems are justified on the basis that they integrate
disparate organisational systems or standardise organisational processes on
best practice, most businesses find that the costs and risks are significantly
more than benefits during the early stages following implementation of an
ERP system. Some businesses have however been able to transform their
supply chain processes as result of ERP implementation. Businesses must
overcome daunting challenges fn order to generate value from ERP systems.
ERP systems typically consist of modules, each with functionality relating to
organisational functions, such as production, finance, human resources and
logistics.
Development and sales of ERP systems rapidly increased between 1992 and
1999 when most large corporations, which could typically make use of these
systems, installed these systems. The market has recently slowed down and
ERP software developers now face strong competition and are challenged to
find new ways to differentiate products from those of competitors. New
information systems have been developed to complement and even replace
ERP systems such as Advanced Planning Systems (APS) and Supply Chain
Management systems (SCM).
The successful implementation of ERP systems are largely dependant on the
way that a company approaches, considers and implements ERP systems. It
is important to note that ERP systems implementations are not just another IT
project or project implementation, but has a human element attached to the
implementation process that is centric to the success of the implementation
process.
The study concluded that the top contributor for a successful ERP
implementation is getting the employees and all persons in the process
involved, on board and motivated by the process of implementation. Other
important factors are a strong commitment from upper management as an
implementation involves significant alterations to existing business practices,
issues related to reengineering the business processes and integrating the
other business applications to the ERP backbone.
Upper and middle management plays a key role in managing the change that
ERP brings into an organisation. It must be noted that once implemented, an
ERP system is difficult and expensive to undo. In addition organisations may
have to implement custom applications in addition to the ERP software as no
single ERP solution can satisfy all the business needs.
It is apparent that most ERP implementation successes are attributable to
excellent planning, employee involvement and effective communication. Thus
it is imlXlrtant for an organisation to have the above as top priorities in ERP
implementation. Successful ERP implementation will be greatly enhanced if
the employees are properly involved in the process and are given the
necessary recognition and respect they deserve. Without dedicated
employees to implement and apply the system, the organisation will be
wasting its resources and capital on a system that will never be fully utilised.
Although an ERP implementation effort can be completed by consultants,
problems will arise if the proper employees are not available to sUPlXlrt the
project. The trained employees who grow with the system and make the
system expand and evolve with the company, will be true assets of the
company and more than worth the investment.<br>AFRIKAANSE OPSOMMING: Die doelwit van die studie was om die strategie toegepas deur Suid
Afrikaanse Brouery tydens implementering van Ondememing Hulpbron
Beplanning (OHS) stelsels te analiseer en evalueer met 'n spesiale fokus op
die Strategiese Ondememing Bestuur (SOB) model. Die studie identifiseer
ook die sleutel sukses faktore vir die implementering van aHS stelsels en
bespreek die redes vir onsuksesvolle aHB stelsel impJementering.
Die kombinasie van intense globale kompetisie en kragtige nuwe
inligtingstelsels het aanleiding gegee tot 'n toename in aHB stelsels en het
gelei tot hemude fokus op proses herstrukturering.
Nieteenstaande die feit dat meeste aHB stelsels geregverdig kan word op
grand van hulle integrasie van losstaande organisasie stelsels of
standaardisasie van organisasie prosesse en beste praktyke, vind die meeste
besighede dat die koste en risiko tydens die eerste fases na implementering
betekenisvol meer is as die voordele. Sommige besighede was egter in staat
om hulle verskaffingsketting prosesse te transformeer deur die
implementering van aHB stelsels. Besighede moet egter oorweldigende
uitdagings oorkom om waarde te genereer met aHB stelsels.
aHB stelsels betaan tipies un verskeie modules, met elkeen funksionaliteite
wat betrekking het op die besigheids funksies soos produksie, finansies,
menslike hupbronne en logistiek.
Die ontwikketing en verkope van aHB stelsels het drasUes toegeneem sedert
1992 tot 1999 toe meeste groot besighede wat kon gebruik maak van die
stelsels, dit implementeer het. Die mark het onlangs afgeneem en aHB
sagteware ontwikkelaars word nou gekonfronteer met strawwe kompetisie en
moet nuwe maniere vind om hulle prod uk te onderskei van die kompetisie.
Nuwe inligting stelsels is ontwikkel wat bestaande aHB stelsels
komplimenteer en selts vervang soos byvoorbeeld Gevorderde Beplanning
Stelsels (GBS) en Verskaffingketting Bestuur stelsels (VKB). Die suksesvolle
implementering van aHB stelsels is grootHks afhanklik van die wyse waarop
'n besigheid OHB stelsels benader, oorweeg en implementeer. Dit is belangrik
om in gedagte te hou dat OHB stelsel impfementering nie net nog 'n IT projek
of projek implememtering is nie, maar dat daar 'n menslike element in die
implementering proses betrokke is wat 'n kernfaktor in die sukses van die
implementering is.
Die studie het tot die slotsom gekom dat die hoof bydraende faktor tot
suksesvolle implementering van OHB stelsels is om wer1<.nemers en aile
relevante persone Ie betrek en te motiveer met die implementerings proses.
Ander belangrike faktore sluit in onderneming van senior bestuur aangesien
implementering bekenisvolle veranderinge aan bestaande praktyke behels
asook die herontwerp van besigheids prosesse en integrasie van ander
besigheids toepassings.
Middel en senior bestuur het 'n integrale rol in die bestuur van verandering
wat OHB stelsels in die firma teweeg bring. Dit is belangrik om kennis te neem
dat OHB stelsels na implementering moeilik en teen hoe koste ongedaan
gemaak kan word. Besighede mag selfs nodig he om addisionele toepassings
te implementeer aangesien geen OHB sagteware stelsels aan aile
besigheidsbehoeftes kan voldoen nie.
Dit is duidelik dat die meeste OHB implementering suksesse toegeskryf kan
word aan uitstekende beplanning, werknemer betrokkenheid en effektiewe
kommunikasie. Dit is dus noodsaaklik vir die firma om begenoemde as die
hoogste prioiriteite vir die implementering van OHB stelsels na te volg.
Suksesvolle OHB stelsel implementering word grootliks bevorder indien die
werknemers deeglik betrokke is in die proses, asook die nodige erkenning en
respek ontvang. S~nder toegewyde werknemers om die stelsel Ie
implementeer en toe te pas sal die organisasie hulpbronne en kapitaal
vermors op 'n stelsel wat nooil ten volle benut sal word nie.
AJhoewel OHB implementering gekomplimenteer kan word deur konsultante
sal daar probleme ontstaan indien die toepaslike werknemers nie beskikbaar
is om die projek te ondersteun nie. Die opgeleide werknemer wat saam met
die stelsel groei en wat die stelsel help uitbrei en ontwikkel saam met die
organisasie is 'n ware aanwins vir die firma en meer as die belegging werd
3
Bani-Hani, Anoud. "ERP system implementation in UK Joinery SMEs." Thesis, Loughborough University, 2014. https://dspace.lboro.ac.uk/2134/14500.
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The capabilities of an Enterprise Resource Planning (ERP) system to integrate all necessary business functions into a single system with a shared database efficiently and effectively has persuaded organisations to adopt them. Research shows that ERP implementation in both large and small to medium enterprises has been a difficult challenge for organisations throughout the years. Despite the many advantages of ERP systems, there isn't a clear and easy way of implementing them in Small to Medium Enterprises (SMEs). The motivation for the research is to investigate the barriers to ERP software system implementation in an SME using a case study approach, and to identify the steps to overcome these barriers and investigate the claim of ERP vendors that their ERP solutions improve the performance of their customers, the profitability and efficiency of work processes. This research identifies the barriers to ERP implementation in an SME, provides an overview of the traditional and current approaches of ERP implementation and discusses the effects of adopting an ERP system on the company's overall performance. The research uses a mix of methods including case study research and action research. Un-structured interviews and semi structured interviews approaches with negotiation and change management techniques were also used in order to generate knowledge concerning the problems at the case study. The case study has determined reasons for failed implementations, unlike previous research which suggests education level impact upon the implementation of the ERP system, the study demonstrates that an insufficient education level is not a necessary condition for resistance to change. It has also been shown in this research that high level management can have a direct influence on the ERP implementation in SMEs. This research suggests that SMEs need to standardize processes into business routines which will influence the introduction of a different knowledge store that helps the development of the new system; however employee s resistance to change, lack of trust of the new system and lack of knowledge has limited the implementation process by increasing mistakes and duplication of data. The ERP system has been evaluated by the end users at the case study organisation, and the results suggests that the implementation of an ERP system has improved the overall business and has increased the performance, the profitability and the efficiency of work processes. This research adds to the overall knowledge of ERP implementation in SMEs by deriving a better understanding of the problem in the body of knowledge and identifying the barriers to ERP implementation in SMEs. It provides recommendations that have been tested in the case study organisation for overcoming ERP implementation barriers in SMEs, and a financial model of the implementation costs and benefits. Finally, the recommendations presented in this thesis and suggested areas for further research set out the potential way forward to advance knowledge in this area.
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Aslam, Usman. "Benefits realization from IS/IT investments : a perspective from ERP systems." Thesis, Loughborough University, 2014. https://dspace.lboro.ac.uk/2134/16073.
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Delivery of benefits from many ERP systems remains disappointingly low. The high investment in ERP systems means that realizing benefits from these implementations is of critical importance to many organizations. Thus, the main aim this research is to develop insights that can help organizations to improve benefits realization from ERP systems. In doing so, this study is not only evaluating the benefits gained by different organizations, but it is also analysing the key activities that are deemed necessary for benefits realization. This research was conducted in two phases to explore the research objectives. The initial phase was conducted with a selection of stakeholders working in the ERP industry to gather insights concerning the adoption of benefits management approaches and the relationship between ERP customization and benefits realization. The second phase comprised of three in-depth case studies that investigated the activities that were necessary to realize benefits from ERP projects. The research provides a number of important contributions to the academic literature. With respect to the adoption of benefits management (BM) approaches, this research contributes by providing empirical insights about what organizations are actually doing to manage benefits. More specifically, the study provides evidence to suggest that organizations have an increased chance of realizing benefits if they develop localized BM approaches based on organizational needs and context. This study also highlights the role of organisational change in facilitating the realisation of business benefits, in the context of ERP projects. Another important contribution is an attempt in establishing of relationship between different types of customizations and the resultant benefits. The study also contributes by indicating that organizations, in the very particular context of ERP projects, can identify the additional un-planned benefits during the use of the system. This study makes another important new contribution to the literature, by demonstrating the importance of tackling any organizational inhibitors in order to realize maximum benefits at various stages of ERP systems life cycle. Finally, with respect to the evaluation of ERP systems, this research contributes by providing interpretive evaluation of operational ERP systems to explore the process of how benefits were realised, in the participating organizations. It is envisaged that interpretive evaluation will fuel the insights that will maximize the attaining of benefits from ERP implementations.
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Lotfy, Mohamed Abdalla Mohamed Badreldin. "Sustainability of Enterprise Resource Planning (ERP) Benefits Postimplementation: An Individual User Perspective." ScholarWorks, 2015. https://scholarworks.waldenu.edu/dissertations/1316.
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Although there is research about the use of enterprise resource planning (ERP) from a management perspective, the research is not clear as to whether the ERP benefits justify the costs, not only in dollars, but also in effort, from the end user's perspective. Using the theory of diffusion of innovation (DOI), the purpose of this quantitative research was to identify the set of postimplementation sustainability factors that maximized ERP user value, which are major issues for management, and measured their relative significance. The study's structural model incorporated the technology-organization-environment (TOE) framework, which is a conceptualization of the theory of diffusion of innovation, to predict the postimplementation sustainability factors from the ERP user's point of view. The partial least squares structure equation modeling (PLS-SEM) approach provided the needed explanatory analysis to test the predictive power of the structural model. The target population was organizational employees who had used an operational ERP system for at least 4 years in the state of Colorado. A convenience sample of 163 cases responded to the online questionnaire. Hypotheses testing indicated that the independent variables of ERP information quality, ERP system quality, ERP knowledge and learning, shared beliefs, job relevance, and coordination significantly impacted the dependent variable ERP user value. The positive social change implications of this study include a better understanding of ERP postimplementation sustainability factors from the users' perspectives and their social impact on organizational performance, which could lead to increased employee effectiveness, productivity, efficiency, and individual satisfaction due to ERP usage.
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?Abba¯s, Muh?ammad. "ERP systems in HEI context from a multiple perspective view : a case study." Thesis, University of Manchester, 2011. http://www.manchester.ac.uk/escholar/uk-ac-man-scw:140640.
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Enterprise Resource planning has gained prominence in the field of IS literature and is a significant phenomenon in practice in organizations and now also in higher educational institutions. These Institutions have their own unique method of operation and infrastructural facilities; and one of the biggest single most expenditure made by them is in their Enterprise Resource Planning Systems. The drive towards ERP is based on a desire to rationalize and streamline information systems across the whole organization seeking both improvement and business benefits. The ERP systems combine all discrete information into a single, integrated, real-time database. In the HEI context the ERP systems are seen as software solutions that address the diverse needs by tightly integrating all departments and functions within a single computer system configuration to serve particular needs such as students systems which manage all the student records/data and VLE systems like Blackboard which is a course management system. ERP addresses the institutions needs by providing a better service to its various users. The aim of this research study is to explore the quality, impact, benefits, utility and challenges of ERP systems specifically the student systems and VLE Blackboard in a Higher Educational Institution and analyse these ERP systems from a multiple perspective. The ERP systems have been applied by many Educational Institutions around the world as a key part of their organizational infrastructure and these systems tend to have a long life cycle in organizational use. The requirement is for the smooth functioning and utilization of these ERP systems while taking into consideration the changing demands as universities operate in a dynamic environment where there is a rapid change in technology. Millions of pounds and extensive deliberation is made on the implementation of the ERP system on the basis of expectations to align the institution objectives with business needs. This presents a huge challenge, if not properly addressed may lead to heavy investment without the corresponding institution efficiency.
7
Möller, Oskar, and Johannes Wångdahl. "Values from evaluating ERP: A case study of ERP in the post-implementation phase." Thesis, Malmö högskola, Fakulteten för kultur och samhälle (KS), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-23330.
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Affärssystem skapar fördelar samt påverkar företags finansiella prestationer. Affärssystem är därför ett viktigt medel för företag vid deras ekonomistyrning. Trots detta visar tidigare studier att det finns problem med att realisera fördelarna. Tidigare studier har främst fokuserat på andra faser än post-implementationsfasen, den fas där fördelarna realiseras. Därtill varierar det i existerande utvärderingsmodeller av affärssystem vad som bör utvärderas samt en brist i förklaringen av varför företag bör utvärdera affärssystem i post-implementationsfasen. Dessa brister kan vara en anledning till att företag inte utvärderar sina affärssystem, då det är oklart vilka värden som utvärdering ger företag. Syftet med denna fallstudie är därför att empiriskt utforska vilka värden som utvärdering av affärssystem i post-implementationsfasen ger företag. Vi har genomfört semistrukturerade intervjuer med representanter från fyra företag och med fyra affärssystemskonsulter. Studien visar att företag vid utvärdering bör se verksamhet och affärssystem som en entitet. Passformen mellan verksamhet och affärssystem måste vara stark för att företag ska erhålla önskade fördelar från affärssystemet. Vidare visar studien att det uppstår olika former av gap i verksamheter. Gap är de unika behov som företag behöver åtgärda för att nå önskad passform mellan affärssystem och verksamhet. Vår viktigaste slutsats är att företag får två värden av att utvärdera affärssystem i post-implementationsfasen, vilka är styrningsvärdet och förbättringsvärdet.<br>Enterprise Resource Planning (ERP) systems creates benefits and affect corporate financial performance. ERP is therefore an important means for the financial management in companies. Despite this, previous studies show that there are problems realizing the benefits from ERP. Previous studies have mainly focused on phases other than the post-implementation phase, which is the phase where ERP benefits are realized. In addition to this, existing evaluation models of ERP varies in what should be evaluated and also lack in explanation of why companies should evaluate ERP in the post-implementation phase. These shortages may be a reason that companies do not evaluate their ERP since it is unclear which values companies obtain from evaluation. The purpose of this case study is to empirically explore what values companies obtain from evaluating ERP in the post-implementation phase. We conducted semi-structured interviews with representatives from four companies and with four ERP consultants. The study shows that when doing evaluations companies should view business and ERP as one entity. The fit between the business and the ERP must be strong for companies to obtain desired benefits from the ERP system. The study also shows that different forms of gaps emerge in businesses. Gaps are the unique needs that companies must address in order to achieve the desired fit between business and ERP. Our main conclusion is that companies obtain two values from evaluating ERP in the post-implementation phase, which are the governance value and the improvement value.
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Bogojevski, Aleksandar, Edelson Buanahagi, and Patrik Svensson. "Web-based ERP Systems : With a focus on SMEs." Thesis, Jönköping University, JIBS, Business Informatics, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-12501.
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<p>Web-based Enterprise Resource Planning (ERP) Systems deployed through theSoftware-as-a-Service (SaaS) model are a major disruptive technology in the fieldof ERP systems. The defining features of the SaaS are that they are hosted remotelyand are completely used through the web; they are subscription-payment basedand they operate on a multi-tenant fashion. This technological innovation redefinestraditional technical and economic ERP paradigms.</p><p>This Bachelor’s thesis aims through interviews with vendors, users and consultants,as well as by researching various academical and professional publications onthe subject of Web-based (SaaS) ERPs to study these pehomena, and produce a listof their benefits to SMEs. It also analyses their opportunities and challenges via anumber of interesting facts, thus allowing for thought-provoking observations andspawning of stirring discussions.</p><p>The benefits of Web-based ERPs were reported to be similar to the ones characteristicfor the On-premise ERPs. They furthermore included remote data access, costefficiency,flexibility, scalability, as well as the esublishment of a new customerdrivenrelationship with the ERP vendor. The major disadvantages of SaaS wereconsidered to be security, cost (in the long run), and customizability. These disadvantages,which were first reported years ago, are continuously dismissed by theadavncements and innovations made in Web-based solutions. Findings from previousstudies and trends suggest that issues of security, cost and customizabilityare gradually disappearing as technology improves and industry dynamics becomesmore customer-centric. Security, which was a major issue in 2007 slowlyfaded and is not regarded as the concern it used to be. From 2008 till now the issuesof customizability and TCO have been heavily disputed about Web-based ERPsolutions. The problem of customizability has also been found to be diminishingdue to technologically advanced capabilities of these systems; new systems haveemerged and old systems have improved enough to provide this feature. Cost hasnever been a transparent issue when it comes to IT investments and has beenshown to be higher in On-Premise solutions through the TVO approach whichlooks at other hidden and non-financial costs. All of the above sheds new light intothe once-‘static’ benefits and drawbacks of Web-based solutions, and provides afresh insight into this developing phenomenon.</p>
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Domingos, Milva José Luís. "Análise dos Benefícios Realizados com a Implementação de um Sistema ERP." Master's thesis, Instituto Superior de Economia e Gestão, 2011. http://hdl.handle.net/10400.5/10228.
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Mestrado em Gestão de Sistemas de Informação<br>Na altura em que surgiram os sistemas de ERP (Enterprise Resource Planning), nos anos 90, era impensável implementar sistemas deste porte em países em vias de desenvolvimento, muito menos num país africano, como Angola. Actualmente, as empresas estão a enfrentar sérios desafios e pressões que se devem principalmente às drásticas mudanças no cenário económico mundial e no ambiente de negócio das empresas.
A presente dissertação tem como objectivo contribuir para o corpo de conhecimento sobre gestão de benefícios provenientes de projectos de implementação de sistemas ERP, de forma a dar suporte às organizações interessadas em implementar estes sistemas. Este trabalho pretende mostrar se os benefícios esperados com a implementação do sistema ERP foram ou não alcançados. Recorreu-se a um estudo de caso de implementação de um sistema ERP numa filial de uma multinacional petrolífera que opera no mercado angolano.
O estudo mostra que o sistema ERP implementado foi bem sucedido, os benefícios esperados foram alcançados, todavia os mesmos não dizem respeito apenas à filial angolana mas também ao grupo.<br>By the time ERP (Enterprise Resource Planning) systems came up (90´s) it was unthinkable implement systems of this size in developing countries, much less an African country like Angola. Companies today are facing serious challenges and pressures that are mainly due to drastic changes in the economic world and the company?s business environment. This dissertation aims to contribute to the body of knowledge about management benefits from implementation projects of ERP systems in order to support the organizations interested in implementing these systems. This study aims to show whether the benefits expected from implementation of ERP systems have been achieved. Using the case study of an ERP systems implementation in a oil subsidiary company, which operates in a angolan market, belonging to a multinational company. This study aims to show whether the benefits expected from implementation of ERP system have been achieved. The ERP system was successfully implemented, the expected benefits were achieved, however they do not concern only the Angolan subsidiary but also the group.
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Restemis, Andreas, and Lovelyn Okpor. "ENTERPRISE RESOURCE PLANNING SYSTEMS, BUSINESS PERFORMANCE AND USERS COMPLAINTS." Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-15245.
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Introduction: Enterprise recourse planning (ERP) is a system that combines software, hardwareand people to manage information The aim of this study is to investigate ERP systems effect onbusiness performance (advertised vs. realized benefits) and user’s complaints. It also aims toidentify the most important issue a company faces after implementing an ERP system and if thisstops potential benefits from happening. This will be viewed from a user’s perspective. Approach/Methodology: This research includes qualitative and quantitative primary data withsecondary data to answer the research questions posed. It is based on a number of semistructuredinterviews of people well versed in ERP systems presented in case study form.Alongside, it also utilizes a series of questionnaires presented in tabular form. The data wasanalyzed and linked with theory to provide answers and test assumptions. Findings: ERP systems provide their advertised benefits to a large extent. The most importantorganizational issue after implementing an ERP system is resistance to change and this issueaffects the benefits realization of the system. Finally, user’s complaints about ERP systems arevaried and include the speed of the system, support in error situations and general complexity. Conclusions: Even though it provides many benefits in business performance, an ERP system,selection and implementation in a company is a critical step. The whole process is complicated,resource consuming, takes a long time and can encounter problems. Mistakes in theimplementation cost a company more resources to fix after they happen. In this case preventionis better than cure and the best medicine.Implications and Value of research: ERP system implementation and use should bemethodically planned from the beginning to get maximum benefits realization. This is especiallyimportant in effectively managing change in an organization. In this issue, top level managersshould be aware and committed to. Suggestion for future studies: A possible research that could correlate user complaintcategories already established with age group of respondents under a global perspective.
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Karani, Muhammed Ahmed. "Implementing manufacturing execution systems within large organisations / Muhammed Ahmed Karani." Thesis, North-West University, 2005. http://hdl.handle.net/10394/1223.
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To compete in the global market, organisations have to ensure that their production is
synchronised with their other business activities. To achieve this, companies deploy a variety of solutions known as Manufacturing Execution Systems (MES). These systems provide the
bridge between control and business systems and are used by a variety of people across many business functions. Typical users range from production and maintenance personnel to engineers, finance and management. Sectors within the manufacturing industry have their own definitions of MES and these are based on their functional requirements and by the offerings of vendors in that sector. Thus, people differ in their understanding and definition of MES. To ensure common understanding of what functionalities or modules constitute MES, the Manufacturing Execution Systems Association (MESA) has defined MES to cover the following eleven areas:
Resource Allocation and Status
Operations/Detail Scheduling
Dispatching Production Units
Document Control
Data Collection/Acquisition
Labour Management
Quality Management
Process Management
Maintenance Management
Product Tracking and Genealogy
Performance Analysis
On examining the Manufacturing Execution Systems literature, it was realised that
functionalities and definitions exist but a standard approach and implementation
methodology is lacking. Thus, a framework was developed based on a literature study as
well as from experience within the MES environment. To ensure that the framework meets
the needs of organisations, two questionnaires were developed and sent to people from
various functions within large South African companies (and across divisions).
The results of the empirical study showed that for large organisations, i.e. organisations with
over 200 employees and an annual turnover in excess of R 40 million, some form of
manufacturing execution systems were used in all the companies surveyed. The most
common functionality deployed was Data Collection1Acquisition and the payback on these
systems was greater than two years. The respondents highlighted that MES governance and
an overall company wide strategy for MES implementation was non-existent or not enforced
across the group of companies. The respondents also indicated that the implementation was time consuming and that the projects usually exceeded the allocated budget and/or were late. The respondents were not unanimous on who was accountable for MES within the organisation and a quarter felt that this was unclear within the organisation.
When asked about the process that was followed in the selection of a vendor and solution,
the majority felt that the process was not well defined. However, respondents noted that
change management is used on all major projects and the outcome is generally successful.
All the companies outsource either some or all of their IT services and the relationship with
the vendor seems successful, as the rating received for MES support was very good.
The benefits of implementing Manufacturing Execution Systems are also being realised by
those companies that responded to the questionnaires. The overall impression is that over 75% of the respondents feel positive about the benefits and state that the benefits are
realised. The only major shortcoming is that information is not being shared across business
units and sites as half of the respondents felt that this was not happening in their companies.
The proposed MES Engagement and Implementation Framework that was tested with the
empirical study was subsequently updated. The framework suggests that all MES
implementations should begin with a review of the business and ICT strategy as these would
assist when defining the business requirements and the criteria for the selection of the
technology, vendor, and solution The business requirements should be ascertained and a
realistic business case should be developed. The project team should re-confirm the requirements once a vendor is selected, and, with the necessary change management, implement a portion of the solution as a pilot project. Once successful, then only should the entire solution be rolled out. Another parallel process should consider the outsourcing for the support phase. The entire process of implementing MES is cyclical as new requirements, additional functionality, and benefits tracking results in new projects.
In conclusion adopting this framework would result in better implementation and ensure that
the benefits are realised for all MES projects and that the solution is adequately supported
after implementation. A model for the implementation has also been proposed and it should be developed and tested further to guide MES implementation.<br>Thesis (M.B.A.)--North-West University, Potchefstroom Campus, 2006.
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Tunedal, Lenny. "Integrating IT and change management : A benefits analysis." Thesis, Uppsala University, Department of Informatics and Media, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-113316.
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<p>IT as an enabler, by obtaining benefits to an organization, was the coherent apprehension behind the purchase of the Enterprise Resource System R/3 by Ericsson in 1997. Public Networks, a 33.000 worker’s division at Ericsson, have had profitability problems during the recent years prior to the purchase. By integrating R/3 with an organizational change, the management aimed to obtain foreseen benefits, such as headcount reduction and shorter lead times.</p><p>This thesis shows in theory as in practice difficulties and obstacles in reaching and calculating benefits of IT. Through analyzing the system along with the business processes targeted by the integration project, a list of Key Performance Indicators was brought to the stakeholders of the organization. Through numerous interviews and meetings throughout the division the indicators were discussed, depicted and analyzed.</p><p>In a consensus driven organization as Public Networks, the integration project withholding the largest Enterprise Resource Planning systems had to work politically with communication to be able to gain approval for its benefits. In failing to win the process against different views and stakeholders, benefits was to be at risk and more importantly, later shown to be impossible to measure.</p>
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Vedanthachari, LakshmiNarasimhan. "An investigation into the benefits accrued by medium sized Manufacturing Enterprises implementing ERP, CRM and e-Procurement Technologies." Thesis, University of Bolton, 2007. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.494267.
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Mahdillou, Hossein, and Jawid Akbary. "E-procurement adoption, its benefits and costs." Thesis, Högskolan i Borås, Institutionen Ingenjörshögskolan, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-18199.
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This thesis report aims at illustrating and describing how e-procurement can contribute in creating value and reducing overheads associated with the procurement process through adopting and implementing e-procurement systems and applications in the supply chain network of an organization. It is an obvious fact that e-procurement plays a vital role in managing the supply chain especially now that outsourcing has become very common in the business market environment around the world. The main purpose of our bachelor thesis work is to find out how e-procurement can contribute in creating value, reducing cost and gaining more profit out of the procurement process. Since this thesis report is meant to cover the available literature on procurement and e-procurement only limited areas of the supply chain management is presented.When it comes to methodologies, available literatures on procurement and e-procurement have been covered to extract the most plausible information and data related how e-procurement contributes in creating value and reducing costs and overheads in the supply chain management. First a framework of modern procurement processes and stages is given as a basis and then e-procurement is treated being the technologies and key factors in implementation of e-procurement.This thesis work tries to consolidate prevalent ideas as well as facts that have been tested by means of academic researches carried out by scholars of the field and interdisciplinary of industrial engineering.<br>Program: BSc in Industrial Engineering - International Business Engineering
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Sindane, Themba. "Developing a Framework to Understand the Challenges and Benefits of Cloud-Based ERP Systems in the South African Mining Industry." Diss., University of Pretoria, 2017. http://hdl.handle.net/2263/65858.
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The aim of this study is to develop a framework to understand the challenges and benefits of cloud-based Enterprise Resource Planning (ERP) Systems in the mining industry in South Africa. Large corporates and organisations invest a lot of money and resources in the implementation of ERP systems. Much of this goes towards the high licencing and maintenance costs of these systems. Although the CIOs of many of these companies are reluctant to adopt the latest trends in Information Technology (IT) infrastructure when it comes to ERP implementation, one premise is that ERPs are becoming more complex to manage as there is often a shortage of in-house ERP system skills, which impacts on the maintenance of such systems. This has led many mining companies to turn to ERP service providers for their maintenance needs. This study has four objectives. Firstly, to understand the current state of adoption of cloud-based ERP systems in the mining industry in South Africa; secondly, to define the aspects that influence the move to cloud-based ERP systems in general; thirdly, to understand the type of IT infrastructure and resources needed by South African mining companies to enable them to adopt cloud-based ERP systems; and fourthly, to develop a framework to understand the factors that influence the migration to cloud-based ERP systems in these mining companies. A thorough literature review was done on ERP systems, cloud computing, cloud-based ERP systems and TOE framework, followed by qualitative research done in the form of interviews. Experts in the field of ERP implementation, as well as some of the core service providers of ERP systems in the South African mining industry, were interviewed to tap their knowledge on the use of cloud-based ERP systems. A total of ten semi-structured interviews were conducted, after which the data were transcribed and analysed using Atlasti.7.0. The topics which emerged from this analysis were used in conjunction with the Technology-Organization-Environment (TOE) framework of DePietro, Wiarda and Fleischer (1990) to construct a framework of the benefits and challenges that affect the implementation of, or the migration to, cloud-based ERP systems. The framework is aimed at assisting the management of South African mining companies to understand the benefits and challenges of cloud-based ERP systems. It is further intended to be used as a readiness framework to determine an organisation’s readiness to move to a cloud-based ERP system. The results of the study revealed that there was a low level of migration to cloud-based ERP systems in the South African mining industry with some experts projecting that it could take up to 10 years for these companies to adopt the cloud deployment model. These experts, however, propagated the migration to cloud-based ERP systems as they believed it would assist these companies with reducing their ERP operational costs; it would allow for more flexible ERP systems, and it would provide for data storage at a lower cost. Despite these advantages, the hindrances for cloud-based ERP system migration include poor bandwidth offered at a high cost; unfavourable maintenance contracts; concerns around data security, electricity and theft; and issues around the mindsets of management, resulting in insufficient change management and a lack of priority in ERP investment. To overcome some of these hindrances, the experts firstly recommend that mining companies adopt a hybrid strategy when migrating to cloud-based ERP systems. This implies that the production ERP system is hosted on premise while only the non-production ERP system is migrated to a cloud computing environment. A further recommendation to mining companies includes a proposal to increase the investment made towards a cloud computing environment to reap future benefits of cloud-based ERPs. Secondly, service providers are recommended to create value propositions for the migration to a cloud computing environment, which should incorporate an extension of cloud computing skills; to revise unfavourable support contracts which could lead to vendor lock-in; and to work on ensuring uncompromised data security. Finally, policy makers are advised to build in regulations to improve the availability and accessibility of broadband to enable the move to cloud-based ERP systems.<br>Dissertation (MCom)--University of Pretoria, 2018.<br>Informatics<br>MCom<br>Unrestricted
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Larsson, Linnea. "Kritiska framgångsfaktorer vid införandet av affärssystem : En fallstudie ur ett användar–projektgruppsperspektiv." Thesis, Karlstads universitet, Handelshögskolan (from 2013), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-73245.
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I takt med den digitaliserade utvecklingen har användning och anskaffning av affärssystem inom företag och organisationer blivit allt vanligare. Orsaken till att företag och organisationer använder affärssystem är för att effektivisera och automatisera sina affärsprocesser och informationsflöde inom företag och organisationer men också för att upprätthålla ett jämnt tempo med sina konkurrenter. Trots att det finns mycket kunskap och medvetenhet om kritiska faktorer för ett framgångsrikt införande av affärssystem, är det fortfarande nästan 50 procent av alla införandeprojekt som misslyckas första gången. Kandidatuppsatsens syfte är att identifiera, beskriva och förklara kritiska framgångsfaktorer vid införandet av ett affärssystem, ur ett användar–projektgruppsperspektiv. Metoden för denna kandidatuppsats har varit genom en fallstudie som är baserad på intervjuer utifrån användarens och projektgruppens perspektiv. De viktigaste slutsatserna från kandidatuppsatsensstudie är att: kommunikation, positiv attityd, korrekt data i affärssystemet och högsta ledningens stöd är kritiska för ett framgångsrikt införande av affärssystem. Kommunikation är en grundläggande faktor som ska komma som en självklarhet inom både projektgruppen och mellan projektgruppen och användarna. Utan kommunikation blir det svårt för projektgruppen att samla in de krav och förväntningar som användarna har. En positiv attityd från främst användarnas sida under införandeprocessen gör det enklare för projektgruppen att driva affärssystemprojektet framåt och motiverar projektgruppen. Korrekt data i affärssystemet är viktigt när användarna börjar använda affärssystemet, Det är viktigt att redan från början skaffa sig ett bra intryck av affärssystemet, vilket kräver att korrekt data ligger i affärssystemet. Stödet från högsta ledningen, som nästan alla forskare identifierar har även identifierats som kritisk i denna studie. Det är viktigt att om projektgruppen består av någon från högsta ledningen, är det viktigt att kunna urskilja sin roll under införandeprocessen, annars kan det ha stor påverkan på införandet av affärssystemet.
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Mateus, Luís Miguel Lopes. "Os benefícios da implementação de um ERP como suporte ao processo de internacionalização." Master's thesis, Instituto Superior de Economia e Gestão, 2017. http://hdl.handle.net/10400.5/15818.
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Mestrado em Gestão/MBA<br>A gestão de benefícios nos projetos de sistemas e tecnologias de informação, tem assumido um papel cada vez mais preponderante na gestão das organizações, procurando garantir que os recursos disponíveis são aplicados nos programas e projetos que maximizam a sua eficiência. O processo de gestão de benefícios pode ser complexo e nem sempre evidente uma vez que o seu impacto acaba muitas das vezes diluído nos processos de negócio. A transversalidade que geralmente caracteriza estes projetos acaba por produzir efeitos genéricos, sendo por isso difícil apurar quantitativamente os resultados positivos e negativos.
Uma avaliação qualitativa é geralmente mais evidente na medida em que torna possível aferir com maior evidência os efeitos diretos ou indiretos provocados pela introdução de um novo sistema ou pela mudança dos seus processos de negócio. A avaliação tende por isso a seguir uma orientação quase sempre económica no momento da decisão, quanto maior for a falta de domínio e experiência nestas matérias. É por isso responsabilidade das áreas de SI/TI apresentarem outras perspetivas, além da económica, garantindo assim uma visão holística de todos os fenómenos que possam influenciar o bom desempenho da organização, nas suas mais variadas dimensões: processos, pessoas e tecnologia.
O objetivo deste estudo centra-se na avaliação de benefícios do projeto de implementação do ERP SAP no grupo Novenergia, Grupo Empresarial que atua no sector da produção de eletricidade a partir de fontes renováveis , num contexto de reorganização interna com ajustamentos a vários níveis nos países onde opera.<br>Benefits management in information and technologies systems (IS/IT) projects, has assumed an increasingly preponderant role in the Organization management, trying to ensure that the available resources are applied in programs and projects that maximize their efficiency. The process of benefits management can be complex and not always evident since its impact often ends up diluted in business processes. The transversality that usually characterizes these projects ends up producing generic effects, making it difficult to quantify the positive and negative results.
The qualitative assessment is generally more evident because it makes it possible with more accurately, measure the direct or indirect impacts of introducing a new system or changing its business processes. The evaluation, therefore, tends to follow almost an economic orientation by the time of the decision, the greater the lack of domain and experience in these subjects. It is, therefore, a responsibility of IS/IT areas to present other perspectives, in addition to the economic, ensuring a holistic view of all phenomena that may influence the good performance of the organization, in its most varied dimensions: processes, people and technology.
The objective of this study is to evaluate the benefits of the SAP ERP implementation project in Novenergia Group, a Business Group that operates in the renewable sector, during an intense internal reorganization with several adjustments in all the countries where it is present.<br>info:eu-repo/semantics/publishedVersion
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Estevéns, Luís Filipe Vaz. "A Gestão de Benefícios com Investimentos em Sistemas e Tecnologias de Informação -O Sistema ERP da EDIA." Master's thesis, Instituto Superior de Economia e Gestão, 2009. http://hdl.handle.net/10400.5/3400.
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Mestrado em Gestão de Sistemas de Informação<br>Os Sistemas e Tecnologias de Informação obrigam a grandes investimento, no entanto, nos últimos tempos, os seus gestores têm encontrado cada vez mais dificuldades em justificar as despesas associadas aos mesmos (Counihan, et al., 2002), e encontram-se muitas vezes sobre pressão para encontrar uma forma de medir a contribuição para as suas organizações. A avaliação destes investimentos em SI/TI requer medidas multi-dimensionais, devendo existir uma análise financeira, organizacional, social e processual e a utilização de um método (Cronk e Fitzgerald, 2002). Por outro lado interessa garantir que os benefícios identificados, que muitas das vezes mudam rapidamente em função da tecnologia e da necessidade do negócio, consigam ser realizados. A dificuldade em medir os benefícios e os custos associados a um investimentos em SI/TI, torna-se muitas vezes um constrangimento a esse mesmo investimento (Willcocks, et al.. 1997). Utilizou-se um método de gestão de benefícios (Ward, et al.. 1996) para medir um investimento em sistema de informação num caso prático e numa organização real, utilizando o método de investigação Action Research.Este trabalho foca-se na fase de identificação e estruturação dos benefícios, na fase da sua realização e também na fase de execução dos mesmos. Essas três fases decorreram ao longo de um ano, onde foram recolhidos dados através da realização de entrevistas, workshops e aplicações. Pretende-se demonstrar a mais-valia do método e acima de tudo garantir que os benefícios identificados e que levaram à aprovação do projecto, sejam efectivamente atingidos.<br>The Information Systems and Technologies (IS/IT) require large investment. However in recent times, managers have found increasingly difficult to justify the cost to those investments (Counihan, et al., 2002), and are often under pressure to find a way to measure their contribution to them organizations. The assessment of IS/IT investments requires a multi-dimensional evaluation, and there should be a financial analysis, organizational, social and procedural and the use of proper methods (Cronk and Fitzgerald, 2002). On the other hand, it is important to guarantee that the identified benefits are achieve. The difficulty in measuring benefits and costs associated with IS/IT investments making it often an embarrassment (Willcocks, et al., 1997). A benefits management method was used by Ward, et al (1996) to measure IS/IT investment using Action Research. This work focuses on the process of identification and structuring business benefits from IS/IT investment in the phase of accomplishment of benefits, and in the phase of execution. These three phases had elapsed throughout one year. Data was collected through interviews and workshops. The project intends to demonstrate the added value of the method to ensure that the benefits identified are actually achieved.
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Lopes, Paulo Vítor Borges. "A avaliação de sistemas e tecnologias de informação : estudo de implementação de um ERP no sector público." Master's thesis, Instituto Superior de Economia e Gestão, 2012. http://hdl.handle.net/10400.5/10214.
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Mestrado em Contabilidade, Fiscalidade e Finanças Empresariais<br>Um efeito aliado à tendência da implementação massiva de SI/TI nas organizações será o desenvolvimento de métodos que procuram avaliar os investimentos neste campo, numa tentativa de ajudar a identificar o valor transferido, bem como servir de meio para a justificação de se continuar a investir em projectos desta natureza. No entanto, a dificuldade em aplicar métodos económico-financeiros na determinação dos benefícios, especialmente dos benefícios intangíveis, impossibilita quantificar, mensurar ou até mesmo identificar os eventuais benefícios resultantes do desenvolvimento de projectos de SI/TI. Neste sentido surgiram, nas últimas décadas, métodos que procuram auxiliar os gestores na tarefa de garantir que os benefícios associados aos investimentos em SI/TI são de facto alcançados. Após a adopção em massa, pelas organizações do sector privado, de sistemas de informação empresariais, as organizações do sector público também começaram a adoptar estes tipos de SI, como é o exemplo dos sistemas ERP. Apesar da garantia de sucesso e vantagens da aplicabilidade destes pacotes de sistemas empresariais, muitas organizações, quer do sector público, quer do sector privado, depararam-se com enormes problemas e dificuldades com a sua implementação. Assim, no sentido de evitar os condicionalismos referidos com a implementação de SI/TI, como é o caso dos sistemas ERP, é sugerido um método de avaliação de SI/TI, nomeadamente o de gestão de benefícios, a uma organização do sector público, com o intuito de reflectir sobre uma eventual aplicação deste processo.<br>Due to the massive implementation of IS/IT in organizations, methods that seek to evaluate the investments in this area have been developed, in an attempt to identify the benefits, as well as to justify the follow-up in investing in projects of this nature. However, applying economic and financial methods in benefits assessment has been hard, especially with intangible ones, which seem hard to quantify, to measure or even to identify. Thus, in recent decades approaches have emerged in an attempt to assist managers in ensuring that the benefits, associated with investments in IS/IT, are actually realized.
After the mass adoption of enterprise systems by private sector organizations, the public sector has also begun implementing these types of IS, like ERP systems. Despite the promise of success, advantages and the applicability of these enterprise systems solutions, many organizations, whether from the public or private sector, have faced enormous problems and difficulties with its implementation. Therefore, in order to avoid the problems with IS/IT implementation, a method of evaluation and managing benefits has been suggested to a specific public sector organization, in order to stress the possible application of this process.
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Lindberg, Johan, and Niclas Dagland. "Value Realization in ERP Projects." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Informatik, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-18865.
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In modern society, organizations are fighting each other through various means and tools in an ever-changing market at an increasing pace. One such tool is the Enterprise Resource Planning (ERP) System which aims to collect the necessary applications an organization need into one system. Although the ERP solution has become more mature over the years, researchers suggest that value gained from them have become progressively difficult to iso-late, difficult to measure and challenging to realize. It was therefore in the interest of the authors to investigate the domain of value realization in ERP projects. To complete such a study we selected an inductive approach, focusing on acquiring and us-ing qualitative data and through the practice of behavioral science and design science con-tribute to existing theories. By studying existing theories and models in topics such as change management, enterprise resource planning & critical success factors and benefit management, we supported our primary data gathering and finally our the creation of our artifact. The result from this study points to a number of important components that are needed to realize value in an ERP project. These identified components include a clear structure in the project, commitment from the clients, and communication to name a few. There were also challenges with realizing value, some of them dealing with change man-agement and the difficulty in finding appropriate measures. Even client commitment proved to be a challenge for realizing value.
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Hlávková, Tereza. "Cost-benefit analýza IS/ICT pro podporu logistických procesů ve výrobní firmě." Master's thesis, Vysoká škola ekonomická v Praze, 2011. http://www.nusl.cz/ntk/nusl-72673.
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This thesis analyzes the effectiveness of IS / ICT in enterprises. At the beginning of the theoretical section explains the basic terms informatics discipline. It is described an application to support basic processes in logistics enterprises (ERP) applications and enabling the electronic exchange of data between businesses (EDI). Conclusion theoretical part is devoted to analyzing the effectiveness of investment in IS / ICT. The practical part describes the basic process of manufacturing logistics company focused on the application of IS / ICT. Then, an analysis of the costs incurred by entering incorrect data into information system. Following the calculation of cost savings by introducing EDI technology to receive orders in a manufacturing company.
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Martins, Ricardo José Salvado. "Benefícios da implementação de um centro de excelência de Robotic Process Automation." Master's thesis, Instituto Superior de Economia e Gestão, 2018. http://hdl.handle.net/10400.5/18117.
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Mestrado em Gestão de Sistemas de Informação<br>Este trabalho final de mestrado utiliza o método de Gestão de Benefícios, desenvolvido pela Cranfield
School of Management, para identificar os Beneficios da implementação de um Centro de Excelência de
Robotic Process Automation. Foi realizado um estudo de caso, com recolha de dados através de entrevistas e
de documentos do projeto. A principal contribuição desta dissertação é a proposta de uma Rede de
Dependência de Benefícios que indica o aumento de receita, a redução de custos operacionais, a diminuição
da percentagem de erros na execução das atividades, o ganho de uma nova competência técnica, o ganho de
força de trabalho, a redução do tempo de execução das atividades, a redução da realização de tarefas rotineiras da parte dos colaboradores e o aumento de satisfação dos colaboradores como os principais benefícios para a empresa envolvida.<br>This master's thesis uses the Benefits Management method, developed by the Cranfield School of
Management, to identify the benefits of implementing a Robotic Process Automation Center of Excellence. A
case study was conducted, with data collection through interviews and project documents. The main
contribution of this dissertation is the proposal of a Benefit Dependency Network that indicates the increase
of revenue, the reduction of operational costs, the reduction of the percentage of errors in the execution of the
activities, the gain of a new technical competence, the reduction of the execution time of the activities, the
reduction of routine tasks on the part of the employees and the increase of employees' satisfaction as the main
benefits for the company involved.<br>info:eu-repo/semantics/publishedVersion
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Barretta, Todd C. "The direct, induced, and external costs and benefits of legalized casino gambling." online access from Digital Dissertation Consortium access full-text, 2004. http://libweb.cityu.edu.hk/cgi-bin/er/db/ddcdiss.pl?EP11291.
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Lay, Richard H. "Applying the combinatorial retention auction mechanism (CRAM) to a cost-benefit analysis of the post 9/11 era GI Bill transferability benefit." Thesis, Monterey, Calif. : Naval Postgraduate School, 2009. http://handle.dtic.mil/100.2/ADA501669.
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Thesis (M.S. in Management)--Naval Postgraduate School, June 2009.<br>Thesis Advisor(s): Gates, Bill. "June 2009." Description based on title screen as viewed on July 10, 2009. DTIC Identifiers: Combinatorial Retention Auction Mechanism (CRAM), total reward, post 9/11 ERA GI Bill transferability, NMI (Non-Monetary Incentive), UIP (Universal Incentive Package), SRB (Selective Reenlistment Bonus). Author(s) subject terms: MGIB, Post 9/11 Era GI Bill Transferability, Non-monetary Incentive (NMI), retention, Combinatorial Retention Auction Mechanism (CRAM), Universal Incentive Package (UIP), Selective Reenlistment Bonus (SRB), Total Reward, Auction. Includes bibliographical references (p. 71-73). Also available in print.
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Faria, Ana Catarina de Matos Paes de. "A influência da Web 2.0 na relação entre uma empresa e os seus investidores : estudo de caso da EDP." Master's thesis, Instituto Superior de Economia e Gestão, 2013. http://hdl.handle.net/10400.5/6204.
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Mestrado em Ciências Empresariais<br>O fenómeno da Web 2.0 veio revolucionar os padrões tradicionais de tratamento de informação e conhecimento no seio das organizações, nos diversos canais de relacionamento: clientes, colaboradores, fornecedores e investidores. Como tal, surgem novas oportunidades para as empresas, novas ferramentas que têm como propósito, melhorar os fluxos de informação, colaboração e partilha de conhecimento. Da mesma forma, surgem também riscos como a segurança de informação, para os quais devem ser pautadas regras de utilização e monitorização. Considerando os benefícios e riscos de utilização da Web 2.0 nas organizações, o presente trabalho pretende abordar a forma como estas ferramentas são utilizadas pela empresa EDP-Energias de Portugal e qual a sua utilidade no relacionamento com os investidores. Os dados apresentados no desenvolvimento do presente estudo foram obtidos através da realização de entrevistas, análise documental e observação direta. Os resultados obtidos demonstram que a EDP se encontra empenhada na adoção de ferramentas Web 2.0 e que a empresa poderá beneficiar da utilização deste tipo de ferramentas na relação com os seus investidores.<br>The Web 2.0 phenomenon transformed the standard ways of dealing with information and knowledge inside the organizations, as well as in the different channels of the interfaces clients, employees, suppliers and investors. Thus, new opportunities arise for the enterprises, new tools aiming to improve the information flow and the cooperation and knowledge sharing. However, along with these opportunities also come risks, such as, information security, which demands straight rules for utilization and monitoring. Considering the benefits and risks from de use of Web 2.0 by organizations, this work evaluates the way these tools are used in the company EDP-Energias de Portugal and how useful they may be in the relation with investors. The data presented in this case study have been obtained through the performance of interviews, document analysis and direct observation. The results show EDP’s commitment to the use of Web 2.0, which may in fact bring major benefits to the relation with its investors.
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Shimada, Tomoaki. "Potential benefits and emerging challenges of B2B e-procurement systems in a supply chain." online access from Digital Dissertation Consortium, 2005. http://libweb.cityu.edu.hk/cgi-bin/er/db/ddcdiss.pl?3195924.
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Kim, Soyoung. "Economic analysis of EPR policy in South Korea." 京都大学 (Kyoto University), 2015. http://hdl.handle.net/2433/199480.
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金, 小瑛. "韓国の拡大生産者責任政策に関する経済分析". Kyoto University, 2015. http://hdl.handle.net/2433/199562.
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Hongler, Peter, and Pasquale Pistone. "Blueprints for a New PE Nexus to Tax Business Income in the Era of the Digital Economy." WU Vienna University of Economics and Business, Universität Wien, 2015. http://epub.wu.ac.at/4509/4/SSRN%2Did2591829.pdf.
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This paper outlines the core issues of the introduction of a new PE nexus based on digital presence. It puts forward its essential features and rethinks the foundations of the concept of sourcing for income tax purposes in the global economy. Our proposal of a new PE nexus based on digital presence is also supported by a theoretical reconstruction in the light of a new dimension for the benefit theory.
Our work directly relates to Action 1 of the OECD/G20 BEPS Project. However, the development of a new PE nexus is in fact not an instrument to counter BEPS, but reflects a
structural revision of the criteria for allocating taxing rights on cross-border business income in the era of the digital economy.
This paper should be understood as a discussion paper and first proposal to shed further light
on (i) whether there is a theoretical justification for a new PE nexus based on digital
presence, (ii) how a new PE nexus based on digital presence could be defined and (iii)
whether and how potential implementation issues could be resolved.
By publishing the present blueprints for a new PE nexus, the authors wish to provoke a more
concrete discussion on this particularly important matter. (authors' abstract)<br>Series: WU International Taxation Research Paper Series
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Manikas, Konstantinos. "Records Management and Electronic Records Management Opportunities and Limitations : A case study in Greek companies." Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-45536.
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This Master thesis focuses on the concept of Records Management (RM) and Electronic Records Management (ERM) and how the adoption of an Electronic Document Records Management System (EDRMS) affects a business setting. The research focuses on the factors of perceived efficiency and on the costs that exist in a company. More specifically, this Master thesis is a qualitative exploratory case study which's aim is to examine and present the experiences and the attitudes of 4 individuals who are working in companies that possess an EDRMS. In order to acquire this deeper understanding, the data collection methods that were used were the in person semi structured interviews and the observation. During the research was examined how the perceived efficiency and the costs in a company are affected by a proper RM/ERM program. The analysis of the collected data shown that the specific individuals in the specific firms are benefited by the EDRMS and that their work is improved.
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Ng, Celeste See Pui. "Management of enterprise resource planning : a revelatory case study." Thesis, Queensland University of Technology, 2003. https://eprints.qut.edu.au/36883/1/36883.pdf.
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Bubláková, Petra. "Výběr informačního systému pro firmu." Master's thesis, Vysoké učení technické v Brně. Ústav soudního inženýrství, 2020. http://www.nusl.cz/ntk/nusl-433382.
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Tröger, Ralph. "Supply Chain Event Management – Bedarf, Systemarchitektur und Nutzen aus Perspektive fokaler Unternehmen der Modeindustrie." Doctoral thesis, Universitätsbibliothek Leipzig, 2014. http://nbn-resolving.de/urn:nbn:de:bsz:15-qucosa-155014.
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Supply Chain Event Management (SCEM) bezeichnet eine Teildisziplin des Supply Chain Management und ist für Unternehmen ein Ansatzpunkt, durch frühzeitige Reaktion auf kritische Ausnahmeereignisse in der Wertschöpfungskette Logistikleistung und -kosten zu optimieren.
Durch Rahmenbedingungen wie bspw. globale Logistikstrukturen, eine hohe Artikelvielfalt und volatile Geschäftsbeziehungen zählt die Modeindustrie zu den Branchen, die für kritische Störereignisse besonders anfällig ist. In diesem Sinne untersucht die vorliegende Dissertation nach einer Beleuchtung der wesentlichen Grundlagen zunächst, inwiefern es in der Modeindustrie tatsächlich einen Bedarf an SCEM-Systemen gibt.
Anknüpfend daran zeigt sie nach einer Darstellung bisheriger SCEM-Architekturkonzepte Gestaltungsmöglichkeiten für eine Systemarchitektur auf, die auf den Designprinzipien der Serviceorientierung beruht. In diesem Rahmen erfolgt u. a. auch die Identifikation SCEM-relevanter Business Services. Die Vorzüge einer serviceorientierten Gestaltung werden detailliert anhand der EPCIS (EPC Information Services)-Spezifikation illustriert.
Abgerundet wird die Arbeit durch eine Betrachtung der Nutzenpotenziale von SCEM-Systemen. Nach einer Darstellung von Ansätzen, welche zur Nutzenbestimmung infrage kommen, wird der Nutzen anhand eines Praxisbeispiels aufgezeigt und fließt zusammen mit den Ergebnissen einer Literaturrecherche in eine Konsolidierung von SCEM-Nutzeffekten. Hierbei wird auch beleuchtet, welche zusätzlichen Vorteile sich für Unternehmen durch eine serviceorientierte Architekturgestaltung bieten.
In der Schlussbetrachtung werden die wesentlichen Erkenntnisse der Arbeit zusammengefasst und in einem Ausblick sowohl beleuchtet, welche Relevanz die Ergebnisse der Arbeit für die Bewältigung künftiger Herausforderungen innehaben als auch welche Anknüpfungspunkte sich für anschließende Forschungsarbeiten ergeben.
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Wang, Ying-Jen, and 王瑩珍. "An Exploratory Study of the Relationship between BPR and ERP system benefits." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/6rf73y.
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碩士<br>國立中央大學<br>資訊管理研究所<br>94<br>Abstract in English
Many companies have introduced ERP systems for integrating elder systems or operating model, but the benefits were not in expectation, even the introduction was a failure. Why were they failed? According to the pervious researches, BPR has been widely recognized as a required precedent step and a critical successful factor for the EPR implementation. Though it is well recognized that BPR should be implemented prior to the introduction of ERP, there is a lack of insightful empirical study to define such relations. The objective of this research is to explore the relationship between BPR activities and the corresponding ERP benefits. The generic BPR process assessment framework from US Government Accountability Office was used as the survey instrument to assess the implementation of BPR. This instrument was divided into three dimensions. On the other hand, companies implementing ERP systems must expect to benefit from the installation. Therefore, the types of benefits coming from ERP implementation are classified into five dimensions. A survey questionnaire was mailed to MIS managers of top 1000 manufacturers in Taiwan. The results indicate that BPR project execution influences the success of ERP implementation and the performance measures are positively correlated with all of the five ERP benefits. We expect that this research could provide the guidance for integrating BPR activities into an ERP system at the strategic level.
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Yao, Deng-Yuan, and 姚登元. "The impact of computer self-efficacy on individual benefits of ERP system." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/3x37eb.
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碩士<br>國立中央大學<br>企業管理研究所<br>94<br>When enterprises face the outside competition and globalization trend, if they can utilize the information technology to enhance the business operation process integration, manage company’s resources use efficiently and effectively, which will lead them in an unassailable position. The ERP system is a process-oriented view of the business, which plays an important role among all information system integration solutions.
Self-efficacy is one of the important concepts of social cognitive theory (SCT), which was developed to computer self-efficacy (CSE) by other scholar. The CSE means the individual's appraisal on the ability of one's own computer skill, and then extended on the effects of attitude and behavior. It has been widely applied on the IT field, but limited research on the whether it can bring significant effect of information system success.
This research combined the partial constructs of IS success model proposed by Pitt et al. (1995) and the CSE raised by Bandura (1997) to explore the relationships among the constructs of computer self-efficacy, service quality, user satisfaction and individual benefits. It is aimed to find the CSE effect on the IS success, whether the CSE can influence service quality, and whether the individual character is one of the reason to affect individual performance.
The results of this research accorded with the theories raised by previous scholars, which were CSE has significant effect on service quality, and then indirect affected user satisfaction, finally enhanced individual benefits. It also explained that the SCE plays a significant role in information system.
The main contribution of this paper is the high CSE will improve individual performance so the enterprises may consider the high CSE as the criteria when hiring the employee or enhanced it by computer training courses to achieve the IS success. It can be given one direction for enterprise to think why the ERP halt or failure implementation. The enterprises can improve their competitive advantage if their employees continuously cultivate their CSE to promote their individual performances.
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Wu, Si-ying, and 吳思穎. "Analyzing characteristics of ERP maintenance based on software maintenance lifecycle model and business benefits." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/39431977590904428199.
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碩士<br>國立中正大學<br>會計所<br>94<br>After nearly ten years of development, ERP system has become a basic business information processing requirement for many companies. Unavoidably, ERP system encounters maintenance issues after implementation, such as correcting, adapting, user support and upgrade etc. Over the whole software lifecycle phases, the post-implementation or maintenance stage of system is a lasting, permanent and cost most work. So it is worth to investigate characteristics of ERP maintenance based on software maintenance lifecycle model and business benefits. This study examines characteristics of ERP maintenance by understanding what maintenance activities are needed in each stage of software maintenance lifecycle and business benefits which maintenance activities may bring in after ERP implementation. Organizations can use these characteristics to predict and plan for future maintenance activities, select the proper upgrade versions, better allocate resources to relevant activities, and then to reduce ERP maintenance costs. Thus research questions this paper explored are：
-What are the maintenance activities pertaining to ERP?
-What maintenance activities are needed in each stage of software maintenance lifecycle?
-Do maintenance activities bring in business benefits?
-Are ERP system supplier’s perceptions different from user in what maintenance activities are needed in each stage of software maintenance lifecycle and business benefits which maintenance activities may bring in?
This research adopts Delphi method. Through literature review, we summarize ERP maintenance taxonomy, benefits of ERP, and software maintenance lifecycle; then use these results design Delphi questionnaire and E-mail to the ERP system suppliers and users. This research shows something different from previous research. And ERP system supplier’s perceptions are generally consistent with user, with some exceptions.
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Su, Yi-fen, and 蘇宜芬. "The Relationship between Benefits of ERP Systems Implementation and Its impacts on Firm Performance of SCM." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/64102364612249620470.
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博士<br>國立交通大學<br>資訊管理研究所<br>97<br>Supply chain design is becoming a core competency. The Enterprise Resource Planning (ERP) system is expected to be an integral component of Supply Chain Management (SCM). Installing an ERP system is, however, expensive and risky. IT managers must decide how to use their limited resources and invest in the right product. Can an ERP system directly im-prove SCM competency? Our research is therefore focusing on the relationship between ERP and SCM.
First, definitions of SCM and definitions of ERP are provided. Second, a review of past research on ERP and SCM is presented to illustrate the ERP benefits and supply chain com-petencies. A conceptual framework was proposed. The framework is featuring the ERP bene-fits and supply chain competences, and examines the impacts of the former on the latter. Third, the data collected from Taiwanese IT firms through experts interviewing and survey. The framework was evaluated using a structural equation analysis. The results confirm the opera-tional, managerial, and strategic benefits of ERP for the SCM competency, but not the IT in-frastructure and organizational benefits as significant predictors of them. Moreover, more than 80% of respondents think it necessary to first adopt an ERP system as the backbone of com-pany operations before deploying other enterprise systems (ES), such as the SCM system.
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JÁNOŠÍKOVÁ, Tereza. "Ekonomické přínosy implementace nového informačního systému v podniku." Master's thesis, 2019. http://www.nusl.cz/ntk/nusl-394770.
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The main object of this thesis is to describe how the selected company uses information technology, its information system and the selection of the new information system. The thesis is divided into the theoretical and the practical part. In the theoretical part the basic terms related to the information system are indicated. The thesis introduces the benefits that a company can achieve with the implementation of the new information systems and the factors that affect the final price of the information system. The market of the business information systems and ERP systems in the Czech Republic is also described. In the practical part, the selected STS Olbramovice a.s. company is characterized and its current information system, strengths, weaknesses and the reasons for implementation are indicated.The benefits of the implementation of the new information system are identified at the end of the thesis.
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Bindeman, Konrad. "Programme management principles as critical success factors for the realisation of post-implementation benefits from an ERP implementation." Thesis, 2016. http://hdl.handle.net/10539/20026.
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A research report submitted to the Faculty of Engineering and the Built Environment, University of the Witwatersrand, Johannesburg, in partial fulfilment of the requirements for the degree of Masters of Science, Industrial Engineering, 31 March 2015<br>The purpose of this research was to determine whether principles promoted by a programme management discipline be defined as critical success factors (CSFs) for the realisation of post-implementation benefits from an ERP investment in an organisation.
The research method consists of a single case study with three embedded cases. The main source of data was the use of semi-structured interviews, and business documentation was used to corroborate findings.
It was concluded that of the eleven CSFs proposed, three were highly likely CSFs, seven were likely but had certain conditions attached, and one is most likely not a CSF.
It was also discovered that four additional CSFs proposed in interviews conducted may be relevant, and that four themes exist within the case data analysed. These may form part of future work.
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HSU, CHE-HSIN, and 許哲昕. "Research on Expected Benefits and Expected Actions of ERP System via the Business management and the perspective of accounting." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/cjj82m.
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碩士<br>國立臺北科技大學<br>管理學院資訊與財金管理EMBA專班<br>107<br>ERP has been developed more than 30 years. During the period, there are a lot of satisfaction-related research about improvement. However, there are still many areas for improvement in practical use. This study expects to interpret "user expectation and satisfaction" from different perspectives. The research object is Taiwanese companies to introduce medium and large ERP companies and continue to use for many years, and the chief financial officer is one of the most important company's internal ERP key users. The head of the finance department from the perspective of accounting and financial, when using ERP-related information for business analysis and management decision-making. They look forward the system to further improve and upgrade.
The conclusions of this study are as follows:
(1). Among the improvement factors, “strengthening financial analysis, immediacy, and assisting management decision-making” is the most important one. It is hoped that ERP suppliers can apply big data algorithms by using new data mining technology and then derived 1. Anomaly detection 2. Association rules 3. Grouping 4. Classification 5. Regression, etc., convert data into Information that is beneficial to the company's operation. The company may also consider this package in the initial stage of introduction.
(2). In the improvement issues of the "complementarity of functions", it is recommended to use "original introduct ERP function and related module basis setting adjustment" as the mainstay, "depending on the current ERP company's IT self-developed plug-in and function reinforcement" It is necessary to be cautious in making improvements, as subsequent maintenance costs will be much higher than originally expected.
(3). In the improvement issues of the "A complete analysis and reporting of enhanced ", the most commonly used in the company is still EXCEL with ERP system, if the ERP suppliers can be more friendly in the future, users can Combine with a variety of different systems to work, which makes it easier for users to complete analysis and reporting.
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Martins, Ana Rita Ferreira. "Avaliação do impacto da implementação de módulo ERP em PME portuguesas." Master's thesis, 2015. http://hdl.handle.net/10071/11325.
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As PME representam uma parcela importante do tecido empresarial português, empregam mais de 2 milhões de pessoas e têm um volume de negócios superior a 186.278 milhões de euros. Desde 2012 que foram alvo de uma lei imposta pelo governo português onde dita que qualquer empresa com um volume de negócios superior a 100.000 euros é obrigada a ter um sistema de faturação eletrónico.
Com esta implementação, imposta legalmente e com o objetivo de impedir a fraude fiscal, as empresas foram obrigadas a repensarem os seus processos de negócio, a sua margem de rendimento e a capacidade de investimento num sistema desta natureza, ERP. Com base nestes sistemas o nosso estudo tem como objetivo geral compreender as vantagens e os inconvenientes da implementação de um módulo ERP nas pequenas e médias empresas portuguesas.
Como metodologia adotada, optámos por uma abordagem mista em duas fases. Primeiramente numa fase qualitativa, através do método entrevista aproximámo-nos da realidade dos empresários onde foi partilhada a experiência do processo de implementação do módulo de faturação. Numa segunda fase, quantitativa, utilizando como técnica de recolha de dados o inquérito por questionário obtivemos informação sobre os impactos organizacionais após a implementação de um sistema desta natureza.
Os resultados obtidos permitiram-nos concluir que apesar de ser um investimento representativo a nível de custos e tempo para as empresas, este acarreta benefícios em várias perspetivas. A curto prazo verificamos uma maior eficiência e otimização nas atividades do dia-a-dia bem como a longo prazo permite melhores tomadas de decisão e maximização do lucro.
Nas relações externas à empresa verifica-se uma relação mais eficaz com os fornecedores e um melhor serviço prestado ao cliente. Internamente à empresa, verifica-se uma melhor comunicação e uma maior consistência na informação organizacional.<br>Small and medium size businesses represent an important portion of the Portuguese entrepreneurship community, they are responsible for the employment of over 2 million people and their turnover is more than 186.278 million of euros. Since 2012, they were the target of a new Portuguese government regulation, stating that every company with a turnover of more than 100.000 euros is obliged to have an electronic invoicing system.
With this new implementation, which was considered a legal mandatory measure with the goal of avoiding financial fraud, companies were forced to rethink their business procedures, their profits and their investment capacity in this new environment, ERP. Based on these new systems, our study has the general goal of addressing the advantages and inconveniences of implementing an ERP module in Portuguese small and medium size businesses.
As adopted methodology, we decided on a mixed approach, in two stages. Firstly a qualitative stage, based on the interview method, we got close to the entrepreneur’s reality, where they shared their experience, regarding the implementation of the invoicing module. On a second stage, which was quantitative, using as data collecting technique the survey by questionnaire, we obtained information on the organizational impacts after the implementation of a system of this nature.
The results we obtained allowed us to conclude that, though it represents a significant investment in terms of time and costs for the businesses, it drives benefits in several perspectives. In a short term, we verified an improvement in efficiency and optimization of day to day activities, as well as long term benefits, regarding decision making and profits maximization.
Regarding external relationships to the company, we verified a more successful relationship with the providers and a better service given to the clients. Internally, we verified enhancements on the communication and a better consistency in the organizational information.
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hsieh, pao-hui, and 謝寶慧. "Using Benchmark Method to Analyze the Benefits of Introducing ERP-a Case Study of the Manufacturing Process of A Company." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/3ncr99.
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碩士<br>元智大學<br>工業工程與管理學系<br>106<br>A company is facing the transformation, so we actively integrate various systems, set up integrated product and program management team, carry out product management, engineering and manufacturing table system and manufacturing engineering management system, as the enterprise resource planning (Enterprise Resource Planning; ERP) system of A company. But ERP has been hindered in its implementation, with high failure rates and unrealized disadvantages. The failure rate is estimated to be 70-75%. At present, A company is still performing ERP operation. Therefore, this study chooses to explore the system process through benchmarking, in order to help enterprises to put forward effective solutions in the enterprise resource planning system, speed up the import speed of enterprise resource planning system, and make the whole company properly use the system.
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Huang, Shih-Ting, and 黃詩婷. "A study of critical success factors and benefits of ERP implementation - Case study for distributors and channels in computer components and communication." Thesis, 2001. http://ndltd.ncl.edu.tw/handle/37421289197738659601.
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Hwang, Ting-yen, and 黃鼎晏. "The linkage between EAP, benefit satisfaction, perceived organizational support, and organizational commitment: Is EAP a good benefit?" Thesis, 2008. http://ndltd.ncl.edu.tw/handle/hx9dyx.
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碩士<br>國立中山大學<br>人力資源管理研究所<br>96<br>Employee assistance program (EAP) is a counseling benefit that claims to address any personal concerns and improve workplace productivity. Starting with alcoholism and substance abuse issues, past studies always put their emphasis on the effectiveness of healing or the financial returns, not considering the impact on employee behavior. We tried to take a different point of view on EAP, examined the linkage between EAP and organizational commitment, using benefit satisfaction and perceived organizational support as intermediate variables, to see if EAP has more effects than curing.
Using survey data from 103 employees, a series of path analyses supported a mediated model in which EAP usage and EAP knowledge both exert indirect effects on affective, continuance and normative commitment, while all of these effects are totally mediated by perceived organizational support and some are partially mediated by benefit system satisfaction. Our findings suggest that EAP is a good benefit that not only deals with personal problems but also helps remaining talented employee. The differences between EAP usage and EAP knowledge benefit shows that maybe what employees really care is the feeling that their company cares about them, not financial gains from benefits.
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Hua, Wang Hsu, and 王勗華. "Using Economic Profit Model to Evaluate the Benefit of Enterprise Resource Planning(ERP)." Thesis, 1999. http://ndltd.ncl.edu.tw/handle/70560808676394170732.
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碩士<br>東吳大學<br>會計學系<br>87<br>Enterprises face more competition and challenge in the coming new century. Due to the rapid changes of market demand, enterprises do not only restructure traditional business process to maintain competitiveness, but also consider about the management tool and the performance measure method. Value-based-management is the management model to match this trend. It emphasizes that each investment is contemplated to increase the value of firms and shareholders. The major factors are ‘value atmosphere’, ‘maximal value strategic’, ‘evaluation method’, and ‘information technology’.
This study is structured by stating the theory of ‘value-based-management’ and measuring its efficiency in which a firm installs ‘information technology’ by using its measurement tool.
This study calculates economic profit and market value added of the electronic industry by testing economic profit model and examines the impacts on economic profit and market value added of ‘Enterprise Resource Planning’. The results of this study shows as the following:
1. The overall economic profits of the electronic industry decreased and market value added increased gradually form 1995 to 1997.
2. An electronic firm that has applied ‘Enterprise Resource Planning’ has relatively higher economic profit than firms that has not applied that system.
3. By viewing year 1997 as the applying point, the change of firms’ economic profits of the firms are different. The result shows that economic profits are changed by different application degree of ‘Enterprise Resource Planning’. Though some firms increased economic profits, some did not. Nevertheless, firms that have applied ‘Enterprise Resource Planning ‘ enhance their economic profits in the long term.
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Chen, Chun-Hung, and 陳俊宏. "A Follow-up Benefit Study of Implementing ERP System─Using A STN-LCD Company as Example." Thesis, 2001. http://ndltd.ncl.edu.tw/handle/19617277268442500188.
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碩士<br>國立交通大學<br>工業工程與管理系<br>89<br>Many articles discuss that enterprise resource planning (ERP) system can bring lots of benefit for enterprises. Therefore, this study generalizes nine kinds of implementing ERP’s benefit from these references and uses a case study to prove the issue.
From the final results, this study finds that there are five kinds of benefit having great improvement after implementing ERP, such as “customer service”, “inventory/material”, “business process”, “Information” and “decision making”. These five items are all directly correlating with information technology of ERP. Furthermore, the other four kinds of benefit have no significant improvement after implementing ERP, such as “cost”, “productivity”, “business volume” and “quality”. These four items seem to have no direct correlation with information technology of ERP.
Besides the nine kinds of benefit generalizing form the references, this research adds additional two kinds of benefit: “ERP can help employees’ work” and “Employees agree on the investing of ERP”. This study wants to confirm whether implementing ERP can improve employees’ working efficiency or agreeing on enterprise’s decisions . From the results, although employees agree on the decision of implementing ERP, they don’t think ERP can lighten their load. Therefore, the enterprise must lay much stress on the adaptability of employees when implementing ERP, or else this plan may fail.
The results of this research can provide a new topic for discussion: “how to make the strong correlation of implementing ERP and its benefit”. If this can be done, we can get all kinds of benefit about ERP.
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Tu, Li-hua, and 涂莉樺. "The Benefit Analysis of Implementing ERP System in Screw Industry: The Case of S Screw Company." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/16095078447605843231.
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碩士<br>國立高雄大學<br>電機工程學系碩士班<br>98<br>Recently, enterprises start to promote the usage of electronized technology to enhance their competitiveness in the world. In order to supervise enterprise internal management, process and consolidate enterprise related information, improve work flow, reduce operating costs and other reasons, varies intelligent application of information tools which can be the essential tools to enhance the competitiveness of enterprises have been introduced. Among these, in the early 90’s, the Enterprise Resources Planning (ERP) system is widely used and provides a very important function in the applications to any enterprise computerization compares to other traditional information systems.
S Screw Company began its implementation of the ERP system in early 2008. Prior to that time, the company used to adopt customized old system which led to intensive labor and a waste of time and resource to input and maintain data whilst each department worked independently in result of internal data could not be shared. Due to such result, not only the information could not be combined, it was time consuming to query and often led to data source error or caused delay in decision making.
Though ERP is officially implemented, it still needs to be evaluated and continuously improved to meet its key point to achieve the desire benefits. This case study uses the four facets of Balance Scorecard, and adopts a document review process, questionnaire research and cases interview. Analyzing S Company implementing ERP system before and after its performance in module controlling, information providing and cooperating images, internal operational efficiency and employee satisfaction, and etc. The outcomes are positive and satisfactory by its users; still, there are rooms for improvement to help increasing company’s income, better processing quality performance, and quicker and more efficient response in resolving customer complaints.
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CHANG, YI-CHING, and 張倚菁. "Applying Updated Information System Success Model (Updated ISSM) to Explore the Benefit Analysis of Taiwan Enterprises on ERP Implementation." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/54uxv4.
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碩士<br>中華大學<br>資訊管理學系<br>105<br>The purpose of this study is to construct a framework to explore the benefit analysis of Taiwan Enterprises on ERP(Enterprise Resource Planning) implementation. Previous researches in ERP, scholars focused on user satisfaction, case studies and key influential factors of ERP implementation. While as the rapid competitive changes of business environment, information system for most of enterprises should be modified. Nevertheless, rare studies explored benefit analysis of ERP by updated ISSM (updated Information System Success Model). This study adopts amended ISSM and Expected Confirmation Theory to explore the benefit analysis of Taiwan enterprises on ERP implementation.
Data were collected from 206 ERP system users by using SPSS. The results of this study demonstrate that the quality of information system has positive impact on both quality of information and users’ satisfaction of information; quality of service provided has positive impact on information quality and users’ satisfaction of information; the degrees of expected confirmation by users have positive impact on users’ satisfaction of information and users’ satisfaction of information has positive impact on individual benefit and organizational benefit.
This study recommends that the reliability and stability of ERP system, along with the professional images and problem-solving abilities of the ERP suppliers should be considered as the priority while implementing ERP system. On the other hand, with the purpose of advancing users’ sustaining uses, the ERP suppliers should to increase the dependency of system, raise the closed interaction between informational supervises and the ability of problem-solving.
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Rodrigues, Nádia Andreia Matias. "Estudo do fundo de pensões do grupo EDP em Portugal." Master's thesis, 2012. http://hdl.handle.net/10071/5686.
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O envelhecimento da população mundial que se tem verificado nas últimas décadas põe em causa a sustentabilidade financeira dos sistemas públicos de pensões.
Portanto a criação de sistemas de pensões privados que podem colmatar este risco é da maior importância.
Segundo a OCDE, em 2011, a importância dos fundos de pensões na economia por percentagem do PIB era em termos médios de 72,4% nos países membros da organização, desta forma os fundos de pensões apresentam-se como um dos maiores investidores institucionais. É no entanto, necessário a aplicação por parte dos governos, de políticas de incentivo ao desenvolvimento destes fundos que são ainda insuficientes em cerca de um terço destes países.
Neste contexto, tendo em atenção a importância do desenvolvimento de esquemas privados de pensões, este trabalho é dedicado ao estudo dos diversos tipos de fundos e planos de pensões, dando mais enfoque aos fundos fechados de benefício definido, uma vez que o ponto de partida deste trabalho é o fundo de pensões de benefício definido do Grupo EDP em Portugal.
Os objectivos deste trabalho são: (i) elaborar enquadramento teórico da temática dos fundos de pensões; (ii) caracterizar o sector destes fundos ao nível dos países da OCDE e mais especificamente ao nível de Portugal; (iii) caracterizar os fundos de pensões da EDP; (iv) comparar o fundo de pensões da EDP com os dez maiores fundos profissionais em Portugal; e (v) comparar o fundo de pensões da EDP com fundos de pensões de empresas europeias concorrentes da EDP.<br>The aging of world’s population observed in recent decades brings at risk the financial sustainability of public pension systems.
It is therefore of major importance that private pension systems are created to bridge this risk.
According to the OECD, in 2011, the importance of pension funds in the economy, by percentage of GDP, was on average 72,4% in member countries of the organization, pension funds are therefore presented as one of the largest institutional investors. It is however necessary for governments to implement policies that encourage the development of these funds, which are still insufficient in about a third of these countries.
In this context and considering the importance of the development of private pension schemes, this work is dedicated to the study of various types of funds and pension plans, with a stronger focus on closed defined benefit funds - since the starting point of this work is the defined benefit pension fund of EDP Group in Portugal.
The objectives of this work are: (i) to create a theoretical framework for the topic of pension funds; (ii) to characterize the sector of these funds at OECD countries’ level and in particular at Portuguese level; (iii) to characterize EDP’s pension funds; (iv) to compare EDP’s pension fund with the ten largest professionals’ funds in Portugal; and (v) to compare EDP’s pension fund with those of EDP’s European competitors.
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Johnson, Yolandé. "A pet-friendly workplace policy to enhance the outcomes of an Employee Assistance Programme (EAP)." Diss., 2004. http://hdl.handle.net/2263/28754.
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Employees and organisations of the modern workplace exist in an extremely stressful, demanding, and competitive environment, which adversely affects the health and well-being of the individual employee and the organisation. Employees are recognised as the most important asset of any organisation, and their health and well-being play a critical role in the productivity, profitability and competitiveness of the organisation. Employers can improve employee performance and consequently organisational productivity by promoting both healthier individuals and healthier work environments. The extent to which employers are able to maintain optimal performance, together with commitment, high morale, and well-being of their employees, will ultimately determine their level of success. Employers are, therefore, constantly searching for means that would promote employee health and well-being, and as a result also enhance organisational issues, such as productivity, efficiency, and competitiveness. The implementation of an Employee Assistance Programme (EAP) is a conventional and trusted programme that produces such outcomes. The presence of pets in the workplace could possibly contribute to the field of employee assistance. According to research, the human-animal bond, and the positive interaction between humans and animals have a beneficial impact on the well-being, and quality of life of people from all age, and target groups. If these general health-enhancing benefits of pets on their human companions are experienced in the workplace, it may benefit the economically active adult population, as well as the organisation. Consequently, the implementation of a pet-friendly workplace policy may be an innovative means to enhance the outcomes of an EAP. The goal of this study is to explore the potential for implementing a pet-friendly workplace policy in a South African work environment as a means to enhance the outcomes of an EAP. The study was conducted in conjunction with employees from Lowe Bull Calvert Pace (LBCP), a leading advertising company in South Africa. Twenty-eight employees participated in the study. The study complies with a quantitative approach, as an electronic semi-structured self-completion questionnaire was developed and utilised to explore perceptions and opinions about the presence of pets in the workplace. Several interesting findings were made about the perceived functions, benefits, and drawbacks of pets in the workplace, as well as the overall opinion to the idea of pets in the workplace. The study also identified issues that need to be considered during the actual formulation of a pet-friendly workplace policy. Generally, research describes the benefits of pets for the more vulnerable people in society - those who are often not part of the economically active adult population. However, a pet-friendly workplace policy could benefit the economically active adult population and the organisation. This exploratory study reveals that a great deal still needs to be done before pets can be introduced into the South African work environment. It may however, in the near future, be possible to integrate a pet-friendly workplace policy as a logical, but limited, component of a comprehensive EAP as a means to enhance the outcomes of the programme.<br>Dissertation (MSoc.Sc (Employee Assistance Programme))--University of Pretoria, 2006.<br>Social Work<br>unrestricted