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Journal articles on the topic 'Boutique and specialist hotels'

Author: Grafiati

Published: 4 June 2021

Last updated: 18 February 2022

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1

Park Hae Shin. "Trend research on Textile Coordination of Boutique Hotels Korea - Focused on the difference between foreign boutique hotels and local boutique hotels -." Journal of Korea Design Forum ll, no. 53 (2016): 69–84. http://dx.doi.org/10.21326/ksdt.2016..53.006.

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Wang, Wanfei, Shun Ying, Jiaying Lyu, and Xiaoguang Qi. "Perceived image study with online data from social media: the case of boutique hotels in China." Industrial Management & Data Systems 119, no. 5 (2019): 950–67. http://dx.doi.org/10.1108/imds-11-2018-0483.

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Purpose The purpose of this paper is to deconstruct the multi-faceted dimensions of Chinese travellers’ image of boutique hotels with a large amount of online textual data from social media (53,427 reviews written from 2014 to 2018), reinforcing the value creation of user-generated content via social media. Design/methodology/approach With the aid of Python, a computer language, online textual reviews (53,427 reviews) of 86 high-end boutique hotels in seven cities (Beijing, Shanghai, Hangzhou, Nanjing, Chengdu, Qingdao and Sanya) were collected from the top-ranked online travel agency in China

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3

Garg, Anshul, and Jeetesh Kumar. "Social media marketing influence on Boutique Hotel customers’ purchase intention in Malaysia." Tourism & Management Studies 17, no. 3 (2021): 51–62. http://dx.doi.org/10.18089/tms.2021.170304.

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As of January 2020, global social media users have exceeded 3.8 billion, accounting for 49% of the world’s total population. Internet and social media have become an indispensable part of people’s daily lives worldwide. However, most previous research only focuses on social media marketing in other businesses, and there is less research about the development of boutique hotel social media marketing. This study investigates the relationship between different social media marketing practices and customers’ purchase intention in Malaysia’s boutique hotels. The article also explores how to properl

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Unsal-Akbıyık, Banu S., and Isik U. Zeytinoglu. "“We are like a family!”: Flexibility and Intention to Stay in Boutique Hotels in Turkey." Articles 73, no. 2 (2018): 319–42. http://dx.doi.org/10.7202/1048573ar.

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This study focuses on a unique type of small business—boutiquehotels in Istanbul, Turkey—, and aims to understand whetheremployers’ use of internal flexibility strategies is associatedwith boutique hotel employees’ intention to stay in theirorganization. Internal flexibility strategies refer to shiftwork, longworkweeks, unpaid overtime, and working preferred hours. Our study focuses on the experience of employees in boutique hotels in Turkey, which is one of the largest economies globally with its hospitality sector being the eighth largest in the world (Zeytinoglu et al., 2012a and 2012b). We

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Wang, Tao, Yi Luo, and Liang Rebecca Tang. "The investigation of consumer motivations to patronize boutique hotels using push-pull theory: a case study in Xiamen, China." International Journal of Tourism Cities 1, no. 4 (2015): 317–28. http://dx.doi.org/10.1108/ijtc-08-2014-0010.

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Purpose – The purpose of this paper is to investigate consumer motivations to boutique hotels in Xiamen, China with the push-pull theory. Design/methodology/approach – The survey for this study was conducted in boutique hotels in Xiamen, China. Findings – The results indicated identified “uniqueness-seeking,” “interpersonal experience,” and “social networking” as the primary push motivations and “decoration & theme” and “site value” as the primary pull motivations. Originality/value – The study is anticipated to provide the industry practitioners in boutique hotels marketing strategies suc

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Abdul Kadir, Syazwani, Mariam Jamaludin, and Abd Rahim Awang. "Accessibility Adaptation in the Design of Heritage Boutique Hotels: Malacca case studies." Environment-Behaviour Proceedings Journal 5, no. 13 (2020): 205–11. http://dx.doi.org/10.21834/e-bpj.v5i13.2094.

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This paper undertakes a study on accessibility adaptation in the design of heritage boutique hotels in Malacca. Three heritage boutique hotels located in Malacca City were selected as the case studies. The objective is to explore the heritage boutique hotels’ methods of adapting accessibility in their hotel design. Research methodology employed is observation, which include site observation and photo documentation. Data from the observation were analyzed and discussed qualitatively. Findings indicate that all three case studies were designed with users’ accessibility in mind in spite of the ch

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Malcheva, Miroslava. "Green Boutique Hotels - Marketing and Economic Benefits." Izvestia Journal of the Union of Scientists - Varna. Economic Sciences Series 8, no. 3 (2019): 179–87. http://dx.doi.org/10.36997/ijusv-ess/2019.8.3.179.

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Abdul Kadir, Syazwani, Mariam Jamaludin, and Abd Rahim Awang. "Accessibility Adaptation in Heritage Boutique Hotels: A review on literature." Environment-Behaviour Proceedings Journal 4, no. 10 (2019): 103. http://dx.doi.org/10.21834/e-bpj.v4i10.1633.

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This paper offers a literature review for a study that intends to explore heritage boutique hotels’ methods in adapting accessibility. Methodology employed for this paper is mainly an analysis of secondary data from scholarly articles and other types of academic publications. Topics being discussed emerged from the issue of accessible tourism to the accessibility adaptation in repurposed heritage buildings, which then scoped to the heritage boutique hotel trends in today’s tourism industry. The literature reviews highlight the heritage boutique hotels’ ability in providing distinctive cultural

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Kleinrichert, Denise, Mehmet Ergul, Colin Johnson, and Mert Uydaci. "Boutique hotels: technology, social media and green practices." Journal of Hospitality and Tourism Technology 3, no. 3 (2012): 211–25. http://dx.doi.org/10.1108/17579881211264495.

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Dinçer, Füsun, Mithat Dinçer, and Zehra Avunduk. "Marketing strategies for boutique hotels: The case of Istanbul." Journal of Global Business Insights 1, no. 2 (2016): 94–106. http://dx.doi.org/10.5038/2640-6489.1.2.1012.

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Lwin, Michael, and Ian Phau. "Effective advertising appeals for websites of small boutique hotels." Journal of Research in Interactive Marketing 7, no. 1 (2013): 18–32. http://dx.doi.org/10.1108/17505931311316725.

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12

Erkutlu, Hakan. "The impact of transformational leadership on organizational and leadership effectiveness." Journal of Management Development 27, no. 7 (2008): 708–26. http://dx.doi.org/10.1108/02621710810883616.

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PurposeThe purpose of this paper is to examine the influence of leadership behaviors on both organizational and leader effectiveness at boutique hotels.Design/methodology/approachA total of 722 subjects (60 managers and 662 non‐managerial employees) participated in this study from 60 boutique hotels. Participants were told that the study was designed to collect information on the leadership styles used by managers and on the satisfaction and commitment of employees in the hospitality workforce. Multifactor Leadership Questionnaire, Organizational Commitment Questionnaire and Job Descriptive In

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Fuentes-Moraleda, Laura, Carmen Lafuente-Ibáñez, Ana Muñoz-Mazón, and Teresa Villacé-Molinero. "Willingness to Pay More to Stay at a Boutique Hotel with an Environmental Management System. A Preliminary Study in Spain." Sustainability 11, no. 18 (2019): 5134. http://dx.doi.org/10.3390/su11185134.

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Since 1990, both people’s recognition of the need for sustainability around the world and environmental management systems in the tourism industry have been growing. Academic studies have primarily focused on the willingness of consumers to pay more to stay in major hotel chains, finding that the incorporation of environmental management systems (EMSs) is a way to save money by reducing costs, while improving the image and competitive advantage of these chains in the market. However, the aggregate environmental impact of tourism activity does not only depend on the practices of industry leader

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14

McLone, David G. "A boutique practice or specialist to the world." Child's Nervous System 14, no. 11 (1998): 630–35. http://dx.doi.org/10.1007/s003810050289.

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15

Jones, David L., Jonathon Day, and Donna Quadri-Felitti. "Emerging Definitions of Boutique and Lifestyle Hotels: A Delphi Study." Journal of Travel & Tourism Marketing 30, no. 7 (2013): 715–31. http://dx.doi.org/10.1080/10548408.2013.827549.

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16

Bunchua, Ek, and Nopasit Chakpitak. "Marketing Information and Knowledge in Boutique Hotels: A Qualitative Study." International Journal of Knowledge, Culture, and Change Management: Annual Review 10, no. 7 (2011): 159–68. http://dx.doi.org/10.18848/1447-9524/cgp/v10i07/50012.

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Loureiro, Sandra Maria Correira, Paulo Rita, and Eduardo Moraes Sarmento. "What is the core essence of small city boutique hotels?" International Journal of Culture, Tourism and Hospitality Research 14, no. 1 (2019): 44–62. http://dx.doi.org/10.1108/ijcthr-01-2019-0007.

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Purpose The purpose of this study is to contribute with new insights into the nature, dimensionality and measurement of the core essence of the small city boutique hotel (SCBH), something which has been limited in the literature to date. It further explores the conceptual relationships of SCBH with other constructs, providing greater understanding of the nature of these specific conceptual associations and showing that the SCBH scale exhibits construct validity. Design/methodology/approach This study followed the Churchill’s paradigm to methodologically design the study and develop the scale.

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Mun Lim, Wai, and Mel Endean. "Elucidating the aesthetic and operational characteristics of UK boutique hotels." International Journal of Contemporary Hospitality Management 21, no. 1 (2009): 38–51. http://dx.doi.org/10.1108/09596110910930179.

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Chernbumroong, Sainatee, Vlatka Skokic, and Andrew Lockwood. "An Investigation of Entrepreneurial Motivation: Boutique Hotels in Northern Thailand." Tourism and hospitality management 27, no. 1 (2021): 205–22. http://dx.doi.org/10.20867/thm.27.1.12.

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Purpose – entrepreneurship scholars have argued extensively that the phenomenon of entrepreneurship and entrepreneurial motivation cannot be studied in isolation from their broader socioeconomic environment. This study addresses this gap by examining the entrepreneurial motivation of hotel entrepreneurs in Northern Thailand. The study also investigates how various mediating factors and motivations to start a business shape tourism entrepreneurs' behaviour in relation to growth strategies. Design/ Methodology/ Approach – qualitative research was conducted in Northern Thailand 2012 and the follo

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Khalil-ur-Rehman, Mohammad Adnan, Naveed Ahmad, et al. "Impact of Substantive Staging and Communicative Staging of Sustainable Servicescape on Behavioral Intentions of Hotel Customers through Overall Perceived Image: A Case of Boutique Hotels." International Journal of Environmental Research and Public Health 18, no. 17 (2021): 9123. http://dx.doi.org/10.3390/ijerph18179123.

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Customers have become very sensitive regarding the innovative evaluation of services. Due to competition in the hospitality industry, it is a challenge for hotel marketers to understand customers’ behavior. There is scant research in the hotel industry of Pakistan and especially on boutique hotels. This research seeks to measure the relationship between substantive, communicative elements of the sustainable servicescape and behavioral intentions (word of mouth) in a boutique hotel setting. However, the mediating effect of the overall perceived image is examined between these constructs. Respon

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Santhi, Komang Savitri Pratishita, Ni Ketut Ayu Siwalatri, and I. Wayan Wiryawan. "Boutique Hotel in Badung-Bali District Application of Luxurious Concepts in Exclusive Type Room Interiors." Journal of A Sustainable Global South 2, no. 1 (2018): 4. http://dx.doi.org/10.24843/jsgs.2018.v02.i01.p02.

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As the time passes by, people's lifestyles and tourism in Bali have developed rapidly. Business people have made ho-tels the main target in tourism because it means to providing services includes hotel, hostel or motel. Therefore this fa-cility is very important for developed of tourism in Bali. The ambience and concepts that are owned by the hotels, espe-cially in the rooms, are very influential to increase the number of tourists who wish to stay at the hotels, both from the in-terior design and atmosphere that is served and able to make tourists feel comfortable. Luxurious hotel is one of th

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22

Gong, Zehong, and Larysa Bridnia. "Analysis of the experience of renovating industrial enterprises into hotels in China." E3S Web of Conferences 237 (2021): 04007. http://dx.doi.org/10.1051/e3sconf/202123704007.

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The adaptive reuse of abandoned industrial buildings is a very hot topic in the post-industrial modern society. The re-equipment of these buildings and territories can be carried out in different directions for different functions: exhibition complexes, public centers, museums, trade enterprises. This study focuses on the renovation of such industrial buildings into hotels in China. The experience of reconstruction and related literature has been studied. The study found that since most of the post-industrial buildings in China are small in size, they are suitable for repurposing as boutique h

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Gnjidic, Vanja, and Roberta Kurti Vukovic (Croatia). "Managing CSR in Croatian Hospitality: The Case of Luxury Boutique Hotels." Indian Journal of Commerce & Management Studies IX, no. 3 (2018): 1. http://dx.doi.org/10.18843/ijcms/v9i3/01.

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24

Pirnar, Ige, Yasemin Celik Kamali, and Engin Deniz Eris. "Soft innovation in hotel services: case of Izmir City." International Journal of Tourism Cities 6, no. 4 (2019): 1025–43. http://dx.doi.org/10.1108/ijtc-05-2019-0072.

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Purpose The purpose of this paper is to figure out the impacts of soft innovation in the city hotels in general, whereas the focus is on figuring out if there exists a difference in vitality on the components of soft innovation among the hotel categories, as 4 stars, 5 stars and boutique hotels in Izmir, Turkey. Design/methodology/approach The first part is related to a detailed literature review on the soft innovation components as color, sound, light, scent and decoration. Literature review is followed by a qualitative research where expert information on the research topic is collected. Jud

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25

Zaman, Mustafeed, Laurent Botti, and Tan Vo Thanh. "Does managerial efficiency relate to customer satisfaction? The case of Parisian boutique hotels." International Journal of Culture, Tourism and Hospitality Research 10, no. 4 (2016): 455–70. http://dx.doi.org/10.1108/ijcthr-08-2015-0095.

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Purpose The purpose of this study is to examine the relationship between the managerial efficiency and the customer satisfaction of Parisian boutique hotels by using the multi-criteria decision analysis (MCDA) methods. Design/methodology/approach In the first stage, hotels’ managerial efficiency is assessed by data envelopment analysis to establish which hotel has the most efficient performance. In the second stage, the customer satisfaction of these hotels is estimated by the ELECTRE (ELimination et Choix Traduisant la RÉalité) method to assess the hotel’s ability to satisfy their customers.

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Han, Yoojin, and Hyunsoo Lee. "Lifestyle Experiences: Exploring Key Attributes of Lifestyle Hotels Using Instagram User-Created Contents in South Korea." Sustainability 13, no. 5 (2021): 2591. http://dx.doi.org/10.3390/su13052591.

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This study aims to investigate the key attributes of a steadily growing hotel sector (lifestyle hotels), which has shown great success in the global competitive market, by analyzing user-created content on Instagram. The dataset used in this study were prepared from a total of 20,999 lifestyle hotel posts and 24,262 boutique hotel posts created from 2013 to 2020 and retrieved using a Python web crawler. The locations, hashtags, and image data were analyzed based on frequency analysis using social network analysis methods and computer vision technology, after which they were visualized with a g

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27

Gupta, Seema, and J. Ramachandran. "The Park Hotels: Designing Communications." Asian Case Research Journal 17, no. 02 (2013): 199–224. http://dx.doi.org/10.1142/s0218927513500090.

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The case describes how Priya Paul, the Chairperson of The Park Hotel (TPH), and her team created a uniquely Indian boutique hotel network — infusing each property with local ethos and a charming distinction, emphasizing intimate and personalized service, and positioning each hotel as an entertainment destination for customers. The case invites students to consider the communication choices open to the TPH management in 2010 as they cope with growing competition from the entry of international majors (Hyatt, Starwood Hotels and JW Marriott) and the expansion plans of domestic giants (The Taj, O

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Parolin, Carolina Fiuza, and Ricardo Boeing. "Consumption of experiences in boutique hotels in the context of e-WOM." Tourism & Management Studies 15, no. 2 (2019): 33–45. http://dx.doi.org/10.18089/tms.2019.150203.

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Malcheva, Miroslava. "The Automation Versus the Human Touch in the Boutique Hotels: Possible Limits." Izvestia Journal of the Union of Scientists - Varna. Economic Sciences Series 8, no. 2 (2019): 155–62. http://dx.doi.org/10.36997/ijusv-ess/2019.8.2.155.

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Kodizas, Julia, and Anne-Flore Maman Larraufie. "UNDERSTANDING CUSTOMERS’ MEMORABLE EXPERIENCE IN THE HOSPITALITY SECTOR: THE CASE OF BOUTIQUE HOTELS." Global Fashion Management Conference 4, no. 4 (2015): 521–22. http://dx.doi.org/10.15444/gfmc2015.04.04.04.

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Henderson, Joan C., Geraldine Liew, Jonathan Ong, and Benjamin Quek. "The Use of Urban Built Heritage for Boutique Hotels: Examples from Malaysia and Singapore." Tourism Review International 17, no. 2 (2013): 63–74. http://dx.doi.org/10.3727/154427213x13728688260758.

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32

Anggraeni, Adilla, and Indra Kusumawardhana. "MILLENIALS UNCOVERED: BOUTIQUE HOTELS AND DRIVERS OF INTENTION TO STAY OF INDONESIAN MILLENIAL CUSTOMERS." Global Fashion Management Conference 2018 (July 30, 2018): 1068. http://dx.doi.org/10.15444/gmc2018.08.10.04.

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33

Erkutlu, Hakan V., and Jamel Chafra. "Relationship between leadership power bases and job stress of subordinates: example from boutique hotels." Management Research News 29, no. 5 (2006): 285–97. http://dx.doi.org/10.1108/01409170610674419.

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Van Nguyen, Long Thang, Phuong Ngoc Duy Nguyen, Thang Quyet Nguyen, and Khai The Nguyen. "Employee engagement in brand value co-creation: An empirical study of Vietnamese boutique hotels." Journal of Hospitality and Tourism Management 48 (September 2021): 88–98. http://dx.doi.org/10.1016/j.jhtm.2021.05.015.

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Ghaderi, Zahed, Mohammad Hossein Dehghan Pour Farashah, Ehsan Aslani, and Bahar Hemati. "Managers’ perceptions of the adaptive reuse of heritage buildings as boutique hotels: insights from Iran." Journal of Heritage Tourism 15, no. 6 (2020): 696–708. http://dx.doi.org/10.1080/1743873x.2020.1756834.

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Tangthong, Sorasak, and Vazeerjan Begum. "Sequels of HRM praxes on service quality of employees in boutique hotels: a Thailand perspective." J. for Global Business Advancement 11, no. 4 (2018): 441. http://dx.doi.org/10.1504/jgba.2018.097189.

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Begum, Vazeerjan, and Sorasak Tangthong. "Sequels of HRM praxes on service quality of employees in boutique hotels: a Thailand perspective." J. for Global Business Advancement 11, no. 4 (2018): 441. http://dx.doi.org/10.1504/jgba.2018.10018209.

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ONG, CHIN-EE. "Hidden injuries of class and bourgeoisie dreams: Casino workers, traditional shipbuilders and boutique hotels in Macao." Hospitality & Society 1, no. 2 (2012): 173–88. http://dx.doi.org/10.1386/hosp.1.2.173_1.

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Lee, ChienChing, and Christina Lam. "Curating Authentic Hospitality in a Local Boutique Hotel." Muma Case Review 6 (2021): 001–15. http://dx.doi.org/10.28945/4734.

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Hotel A served the boutique hotel segment. Rather than focusing on market segments in Singapore’s hotel chain scale system, the management decided to offer guests an affordable luxury experience via excellent personalized service while capitalizing on the rich and authentic cultural heritage that the hotel offered in terms of history and design. Although Hotel A had won the Best Hotel Service award three years consecutively, it was getting harder to distinguish itself from other boutique hotels and to align itself with the parent company’s (Company A) strategic long-term goals. Mr. Lim had bee

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Girginkaya Akdag, Suzan, and Berna Sayar. "Revitalization and Adaptive Re-use in Cappadocia: A Taxonomy of Creative Design Solutions for Uchisar Boutique Hotels." Journal of Contemporary Urban Affairs 4, no. 2 (2020): 35–70. http://dx.doi.org/10.25034/ijcua.2020.v4n2-4.

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Menkiti, Max, and Trevor Ward. "Keeping the business afloat." Worldwide Hospitality and Tourism Themes 8, no. 2 (2016): 216–20. http://dx.doi.org/10.1108/whatt-11-2015-0045.

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Purpose The purpose of this paper is to provide first-hand experiences of running a hotel business in Nigeria from the perspective of an entrepreneur. Design/methodology/approach An informal interview was carried out via email. Max Menkiti is an entrepreneur in the hospitality industry with extensive experience in bootstrap start-ups and operations in the UK and Nigeria. He is currently the Director of Millennium Apartments and Studios in Lagos. Before that, he developed and operated the @venue series of boutique hotels. Max has over 11 years experience in the hospitality industry in Nigeria.

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Herstein, Ram, Shaked Gilboa, Eyal Gamliel, Ron Bergera,, and Alisha Ali. "The Role of Private Label Brands in Enhancing Service Satisfaction in the Hotel Industry: Comparing Luxury and Boutique Hotels." Services Marketing Quarterly 39, no. 2 (2018): 140–55. http://dx.doi.org/10.1080/15332969.2018.1437250.

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Muñoz Mazón, Ana, Laura Fuentes Moraleda, Carmen Lafuente Ibáñez, and Teresa Villacé Molinero. "Do the managers of boutique hotels value their tangible and intangible attributes in the same way as their guests." International Journal of Management Practice 13, no. 5 (2020): 521. http://dx.doi.org/10.1504/ijmp.2020.10030190.

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Moraleda, Laura Fuentes, Teresa Villacé Molinero, Carmen Lafuente Ibáñez, and Ana Muñoz Mazón. "Do the managers of boutique hotels value their tangible and intangible attributes in the same way as their guests." International Journal of Management Practice 13, no. 5 (2020): 521. http://dx.doi.org/10.1504/ijmp.2020.110005.

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Faleh, Majdi. "Restoration of Tangible and Intangible Artefacts in the Tunisian Landscape: ‘Boutique Hotels’ and the Entrepreneurial Project of Dar Ben-Gacem." Journal of Heritage Management 4, no. 1 (2019): 22–35. http://dx.doi.org/10.1177/2455929619852863.

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This research stems from a theoretical study of the Medina of Tunis, as a continuity of the author’s doctoral research. The broader study from which the concepts are drawn is part of a PhD project, in architecture and humanities, focused on the effects of globalization on the Medina of Tunis. Studies and publications of the houses of the Medina of Tunis are lacking from the literature, in the Anglo-Saxon world, thus the interest of the author is to build a new body of knowledge examining historical restoration projects in Tunisia. This research article traces the challenges faced by the Medina

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Казакова, Светлана, Svetlana Kazakova, Татьяна Кривошеева, and Tatiana Krivosheeva. "Conceptual accommodation facilities as an element of a creative cluster." Services in Russia and abroad 9, no. 5 (2015): 158–72. http://dx.doi.org/10.12737/17472.

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Currently, is much spoken about the transition from the industrial era to the intellectual, in particular, about the development of the creative economy, which is based on intellectual activities, generation new knowledge, design thinking, creative imagination and creativity. Creative potential is becoming a major production resource. And creative class, people who are able to be creative and to generate something new that attracts attention, is a key element of this kind of economy. The ability to enter the market with the results of creativity brings to birth the effect of the creative indus

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Firat, Aytekin, Gulay Ozaltin Turker, and Ismail Metin. "Specification of target market in small and medium scale accomadation businesses: a study on boutique hotels operating in city of Mugla." International Journal of Academic Research 6, no. 1 (2014): 82–88. http://dx.doi.org/10.7813/2075-4124.2014/6-1/b.12.

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Lee, Min-Hee, and Moon-Hee Kim. "A Study on the Design Characteristics of Boutique Hotels by Design Collaborations - Focus on examples of collaborations between industry and designers -." Korean Institute of Interior Design Journal 22, no. 2 (2013): 48–57. http://dx.doi.org/10.14774/jkiid.2013.22.2.048.

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МАЛЕТИН, Сергей, and Sergey MALETIN. "FEATURES OF GENERATION Y CONSUMER BEHAVIOR IN THE HOTEL INDUSTRY." Services in Russia and abroad 11, no. 4 (2017): 76–88. http://dx.doi.org/10.22412/1995-042x-11-4-7.

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In modern conditions, the ability to attract new generations of consumers is an important factor in increasing competitiveness in virtually every business area. The article considers the problem of attracting new generations of consumers of hotel services. In the modern market of hotel services, three main demographic segments or generations dominate: "baby boomers", generation X, generation Y. The main attention is paid to the perception and attitude of generation Y to different types of organizations in the hotel industry. It stems from the powerful purchasing power of this generation and th

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Ahmad, Rozila, and Noel Scott. "Technology innovations towards reducing hospitality human resource costs in Langkawi, Malaysia." Tourism Review 74, no. 3 (2019): 547–62. http://dx.doi.org/10.1108/tr-03-2018-0038.

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Purpose Hotel labour costs in Malaysia are increasing. This paper aims to explore Langkawi hotel managers’ perceptions about reducing labour costs using various information and communication technology (ICT) innovations. Design/methodology/approach Semi-structured interviews were conducted with managers from 19 budget and boutique resorts on Langkawi Island, Malaysia. Qualitative data were recorded, transcribed and content analysed using latent coding. Findings All hotel managers reported using some form of ICT. The purpose for ICT adoption found was to increase productivity and efficiency. A

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