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Relevant bibliographies by topics / BPJS Health Assurance

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Journal articles

Academic literature on the topic 'BPJS Health Assurance'

Author: Grafiati

Published: 3 June 2025

Last updated: 31 July 2025

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Journal articles on the topic "BPJS Health Assurance"

1

Darrmawan, Didit, Fayola Issalillah, Rafadi Khan Khayru, et al. "BPJS Patients Satisfaction Analysis Towards Service Quality of Public Health Center in Surabaya." Media Kesehatan Masyarakat Indonesia 18, no. 4 (2022): 124–31. http://dx.doi.org/10.30597/mkmi.v18i4.19773.

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Surabaya is a growing city and actively develope basic service innovations through Public Health Center (PHC) such as implementing E-Health services, BPJS p-care, including various quality health services and oriented in increasing patient, family, or public satisfaction in Surabaya. The purpose of the study was to identify the level of satisfaction of Badan Penyelenggara Jaminan Sosial (BPJS) and non-BPJS patients with the quality of health services at Manukan Kulon PHC. This research method was a cross-sectional study. The measuring satisfaction instrument used the patient satisfaction index

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2

Sari, Rindu Antika, and Armiati Armiati. "Pengaruh Kualitas Pelayanan Administrasi Terhadap Kepuasan Pasien Pengguna BPJS Kesehatan di RSUD Lubuk Basung Kabupaten Agam." Jurnal Ecogen 2, no. 3 (2019): 374. http://dx.doi.org/10.24036/jmpe.v2i3.7409.

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This study aims to explain the effect of service quality on patient satisfaction of health BPJS users in Lubuk Basung Hospital Agam District. The measurement of the quality dimension uses five dimensions of service quality consisting of tangibles, reliability, responsiveness, assurance, empathy. The research instrument used was a questionnaire distributed to 100 patients with BPJS Kesehatan using the chocran formula taken using accidental sampling techniques. Data collection techniques in this study are using questionnaires compiled using a Likert scale whose score is 1-5. To ensure that the i

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3

Sirait, Reni Aprinawaty. "STAFF EMPOWERMENT IN BPJS DEPARTMENT ON THE STRATEGY TO INCREASE PATIENT SATISFACTION BPJS IN GRANDMED LUBUK PAKAM HOSPITAL." JURNAL PENGMAS KESTRA (JPK) 2, no. 1 (2022): 58–64. http://dx.doi.org/10.35451/jpk.v2i1.1147.

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BPJS Health is a legal entity formed to administer the health insurance program. Health insurance is a guarantee in the form of health protection so that participants get health care benefits and protection in meeting basic health needs that are given to everyone who has paid or whose contributions are paid by the government. This activity aims to provide health education about empowering staff in the BPJS section on strategies to increase BPJS patient satisfaction. The method of implementing the activity is using observation sheets and questionnaires about empowering staff in the BPJS. From t

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Kasih, Ina Sukma, Deli Theo, and Ramadan Syafitri Nasution. "The Effect of Outpatient Health Services on the Satisfaction of BPJS Health Participants at DKT Hospital (Army Health Office) Gubeng Corner Surabaya in 2023." PROMOTOR 7, no. 2 (2024): 244–52. http://dx.doi.org/10.32832/pro.v7i2.611.

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This study evaluates the impact of outpatient services on BPJS participant satisfaction at DKT Gubeng Pojok Hospital, Surabaya. Conducted using a cross-sectional quantitative method on 95 BPJS participants from January to June 2023. The majority of respondents showed dissatisfaction with services. Analysis of variables such as responsiveness, reliability, assurance, caring, and physical evidence highlights aspects related to patient satisfaction. Logistic regression results show that responsiveness and caring have a significant relationship with patient satisfaction. The study emphasizes the n

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5

Muthi’ah, Rafidah Syifa, Sri Wahyuningsih Rais, and Bertha Aulia. "Description of Satisfaction Level of BPJS Health Denture Patients in Dental Hospital of South Sumatera Province." Sriwijaya Journal of Dentistry 2, no. 2 (2021): 40–47. http://dx.doi.org/10.32539/sjd.v2i2.19.

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Introduction: Dental Hospital of South Sumatera Province is a government hospital that has collaborated with BPJS Health since 2016. One of the health services provided is prosthodontic treatments. Purpose: The purpose of this study was to determine the satisfaction level of BPJS Health denture patients in Dental Hospital based on five service dimensions, i.e tangible, reliability, responsiveness, assurance, and empathy. Method: This study was a descriptive survey with a cross-sectional design and using total sampling technique. The subjects were all BPJS Health denture patients in the Dental

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6

Ndruru, Efranita Somasi Crownlina, Asriwati Asriwati, and Sitti Subaedah. "ANALYSIS OF BPJS PATIENT SATISFACTION LEVEL TOWARDS COMMUNITY HEALTH CENTER HEALTH SERVICES." Jurnal Keperawatan Priority 7, no. 2 (2024): 160–70. https://doi.org/10.34012/jukep.v7i2.5546.

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High patient satisfaction will indicate how well the health center is able to provide high-quality medical care. The Service Quality Approach (SERVQUAL) can be used to measure the level of patient satisfaction consisting of fitness, assurance, physical evidence, empathy, and responsiveness. This study examines how satisfied BPJS patients are with medical services. This study was conducted at the Bawomataluo Health Center in Fanayama District. Sampling was carried out using the Accidental Sampling method totaling 99 people. The results of the study showed the influence of reliability, assurance

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7

Kusumaningtyas, Kusumaningtyas. "DAMPAK KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN BPJS DI PUSKESMAS JATILAWANG KABUPATEN BANYUMAS." Public Policy and Management Inquiry 4, no. 1 (2020): 33. http://dx.doi.org/10.20884/1.ppmi.2020.4.1.3214.

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Satisfaction is a feeling that shows a person's happiness or disappointment that comes after comparing the performance (outcome) of the thinking product to the expected performance (or outcome). Quality of service and satisfaction (patient) is a unity that is difficult to separate. To realize the patients’ satisfaction of BPJS at The Primary Health Service (Puskesmas) of Jatilawang Banyumas Regency as public health service owned by the government, in its development is demanded to give good service quality by increasing employee competence and also pay attention to service quality dimension it

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8

Arlina, Dewi, and Kurnia Ramadhan Naufal. "The Difference of Satisfaction Level in BPJS Health Insurance Patient and Non Insurance Patient toward Health Service." International Journal of Public Health Science (IJPHS) 5, no. 1 (2016): 36–40. https://doi.org/10.11591/ijphs.v5i1.4760.

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National Health Insurance (JKN) developed in Indonesia is part of the National Social Insurance System (SJSN). One way to assess the services quality is to measure the patient satisfaction level. This research is a quantitative research with the cross sectional research design. The subjects of this research were the BPJS health insurance patients and non insurance patients with 200 people as the samples. The data was analyzed by the independent t-test, gap analysis, CSI (Customer satisfation index) and IPA (Importance performance analysis). The result showed that significant (ρ value >0

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9

Semaun, Syahriyah, and Juneda Juneda. "SISTEM PENGELOLAAN BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) KESEHATAN MANDIRI KOTA PAREPARE." DIKTUM: Jurnal Syariah dan Hukum 16, no. 2 (2018): 284–306. http://dx.doi.org/10.35905/diktum.v16i2.622.

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: Law Number 40 of 2004 concerning the National Social Security System (SJSN) mandates that social security is mandatory for all residents including the National Health Insurance (JKN) through a Health Social Security Administering Agency (BPJS). This study discusses how the contract system in the Mandiri Health BPJS, how the mechanism for collecting contributions to the Mandiri Health BPJS, and how the quality of BPJS Health guarantees in Parepare City for health services for Mandiri Health BPJS participants. This study included a qualitative descriptive study with an analysis of Islamic econ

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10

Dewinta Widianingtyas. "Perlindungan Hukum Terhadap Pasien Pengguna BPJS Kesehatan Di Rumah Sakit." Mahkamah : Jurnal Riset Ilmu Hukum 1, no. 3 (2024): 58–72. http://dx.doi.org/10.62383/mahkamah.v1i3.29.

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Health BPJS program aims to provide assurance of social protection and welfare for all Indonesian people. One of the problems that patients who use BPJS often face is the problem of Health BPJS services in the field, namely cases of refusal of patients participating in Health BPJS to get an examination room by the hospital. The need for legal protection in obtaining health services, which aims to ensure legal certainty obtained by patients that patients avoid losses when receiving health services that should be provided properly and optimally by health workers. This study aimed to identify and

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