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Journal articles on the topic 'BPJS Health Assurance'

Author: Grafiati

Published: 3 June 2025

Last updated: 31 July 2025

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1

Darrmawan, Didit, Fayola Issalillah, Rafadi Khan Khayru, et al. "BPJS Patients Satisfaction Analysis Towards Service Quality of Public Health Center in Surabaya." Media Kesehatan Masyarakat Indonesia 18, no. 4 (2022): 124–31. http://dx.doi.org/10.30597/mkmi.v18i4.19773.

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Surabaya is a growing city and actively develope basic service innovations through Public Health Center (PHC) such as implementing E-Health services, BPJS p-care, including various quality health services and oriented in increasing patient, family, or public satisfaction in Surabaya. The purpose of the study was to identify the level of satisfaction of Badan Penyelenggara Jaminan Sosial (BPJS) and non-BPJS patients with the quality of health services at Manukan Kulon PHC. This research method was a cross-sectional study. The measuring satisfaction instrument used the patient satisfaction index

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Sari, Rindu Antika, and Armiati Armiati. "Pengaruh Kualitas Pelayanan Administrasi Terhadap Kepuasan Pasien Pengguna BPJS Kesehatan di RSUD Lubuk Basung Kabupaten Agam." Jurnal Ecogen 2, no. 3 (2019): 374. http://dx.doi.org/10.24036/jmpe.v2i3.7409.

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This study aims to explain the effect of service quality on patient satisfaction of health BPJS users in Lubuk Basung Hospital Agam District. The measurement of the quality dimension uses five dimensions of service quality consisting of tangibles, reliability, responsiveness, assurance, empathy. The research instrument used was a questionnaire distributed to 100 patients with BPJS Kesehatan using the chocran formula taken using accidental sampling techniques. Data collection techniques in this study are using questionnaires compiled using a Likert scale whose score is 1-5. To ensure that the i

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Sirait, Reni Aprinawaty. "STAFF EMPOWERMENT IN BPJS DEPARTMENT ON THE STRATEGY TO INCREASE PATIENT SATISFACTION BPJS IN GRANDMED LUBUK PAKAM HOSPITAL." JURNAL PENGMAS KESTRA (JPK) 2, no. 1 (2022): 58–64. http://dx.doi.org/10.35451/jpk.v2i1.1147.

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BPJS Health is a legal entity formed to administer the health insurance program. Health insurance is a guarantee in the form of health protection so that participants get health care benefits and protection in meeting basic health needs that are given to everyone who has paid or whose contributions are paid by the government. This activity aims to provide health education about empowering staff in the BPJS section on strategies to increase BPJS patient satisfaction. The method of implementing the activity is using observation sheets and questionnaires about empowering staff in the BPJS. From t

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Kasih, Ina Sukma, Deli Theo, and Ramadan Syafitri Nasution. "The Effect of Outpatient Health Services on the Satisfaction of BPJS Health Participants at DKT Hospital (Army Health Office) Gubeng Corner Surabaya in 2023." PROMOTOR 7, no. 2 (2024): 244–52. http://dx.doi.org/10.32832/pro.v7i2.611.

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This study evaluates the impact of outpatient services on BPJS participant satisfaction at DKT Gubeng Pojok Hospital, Surabaya. Conducted using a cross-sectional quantitative method on 95 BPJS participants from January to June 2023. The majority of respondents showed dissatisfaction with services. Analysis of variables such as responsiveness, reliability, assurance, caring, and physical evidence highlights aspects related to patient satisfaction. Logistic regression results show that responsiveness and caring have a significant relationship with patient satisfaction. The study emphasizes the n

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Muthi’ah, Rafidah Syifa, Sri Wahyuningsih Rais, and Bertha Aulia. "Description of Satisfaction Level of BPJS Health Denture Patients in Dental Hospital of South Sumatera Province." Sriwijaya Journal of Dentistry 2, no. 2 (2021): 40–47. http://dx.doi.org/10.32539/sjd.v2i2.19.

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Introduction: Dental Hospital of South Sumatera Province is a government hospital that has collaborated with BPJS Health since 2016. One of the health services provided is prosthodontic treatments. Purpose: The purpose of this study was to determine the satisfaction level of BPJS Health denture patients in Dental Hospital based on five service dimensions, i.e tangible, reliability, responsiveness, assurance, and empathy. Method: This study was a descriptive survey with a cross-sectional design and using total sampling technique. The subjects were all BPJS Health denture patients in the Dental

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Ndruru, Efranita Somasi Crownlina, Asriwati Asriwati, and Sitti Subaedah. "ANALYSIS OF BPJS PATIENT SATISFACTION LEVEL TOWARDS COMMUNITY HEALTH CENTER HEALTH SERVICES." Jurnal Keperawatan Priority 7, no. 2 (2024): 160–70. https://doi.org/10.34012/jukep.v7i2.5546.

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High patient satisfaction will indicate how well the health center is able to provide high-quality medical care. The Service Quality Approach (SERVQUAL) can be used to measure the level of patient satisfaction consisting of fitness, assurance, physical evidence, empathy, and responsiveness. This study examines how satisfied BPJS patients are with medical services. This study was conducted at the Bawomataluo Health Center in Fanayama District. Sampling was carried out using the Accidental Sampling method totaling 99 people. The results of the study showed the influence of reliability, assurance

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7

Kusumaningtyas, Kusumaningtyas. "DAMPAK KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN BPJS DI PUSKESMAS JATILAWANG KABUPATEN BANYUMAS." Public Policy and Management Inquiry 4, no. 1 (2020): 33. http://dx.doi.org/10.20884/1.ppmi.2020.4.1.3214.

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Satisfaction is a feeling that shows a person's happiness or disappointment that comes after comparing the performance (outcome) of the thinking product to the expected performance (or outcome). Quality of service and satisfaction (patient) is a unity that is difficult to separate. To realize the patients’ satisfaction of BPJS at The Primary Health Service (Puskesmas) of Jatilawang Banyumas Regency as public health service owned by the government, in its development is demanded to give good service quality by increasing employee competence and also pay attention to service quality dimension it

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8

Arlina, Dewi, and Kurnia Ramadhan Naufal. "The Difference of Satisfaction Level in BPJS Health Insurance Patient and Non Insurance Patient toward Health Service." International Journal of Public Health Science (IJPHS) 5, no. 1 (2016): 36–40. https://doi.org/10.11591/ijphs.v5i1.4760.

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National Health Insurance (JKN) developed in Indonesia is part of the National Social Insurance System (SJSN). One way to assess the services quality is to measure the patient satisfaction level. This research is a quantitative research with the cross sectional research design. The subjects of this research were the BPJS health insurance patients and non insurance patients with 200 people as the samples. The data was analyzed by the independent t-test, gap analysis, CSI (Customer satisfation index) and IPA (Importance performance analysis). The result showed that significant (ρ value >0

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Semaun, Syahriyah, and Juneda Juneda. "SISTEM PENGELOLAAN BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) KESEHATAN MANDIRI KOTA PAREPARE." DIKTUM: Jurnal Syariah dan Hukum 16, no. 2 (2018): 284–306. http://dx.doi.org/10.35905/diktum.v16i2.622.

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: Law Number 40 of 2004 concerning the National Social Security System (SJSN) mandates that social security is mandatory for all residents including the National Health Insurance (JKN) through a Health Social Security Administering Agency (BPJS). This study discusses how the contract system in the Mandiri Health BPJS, how the mechanism for collecting contributions to the Mandiri Health BPJS, and how the quality of BPJS Health guarantees in Parepare City for health services for Mandiri Health BPJS participants. This study included a qualitative descriptive study with an analysis of Islamic econ

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Dewinta Widianingtyas. "Perlindungan Hukum Terhadap Pasien Pengguna BPJS Kesehatan Di Rumah Sakit." Mahkamah : Jurnal Riset Ilmu Hukum 1, no. 3 (2024): 58–72. http://dx.doi.org/10.62383/mahkamah.v1i3.29.

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Health BPJS program aims to provide assurance of social protection and welfare for all Indonesian people. One of the problems that patients who use BPJS often face is the problem of Health BPJS services in the field, namely cases of refusal of patients participating in Health BPJS to get an examination room by the hospital. The need for legal protection in obtaining health services, which aims to ensure legal certainty obtained by patients that patients avoid losses when receiving health services that should be provided properly and optimally by health workers. This study aimed to identify and

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Noorhidayah, Noorhidayah, Septi Anggraeni, and Siti Fatimah Tuzzahra. "Pengaruh Kualitas Pelayanan Terhadap Tingkat Kepuasan Pasien BPJS Di Pelayanan Rawat Jalan RSUD Ratu Zalecha Martapura Tahun 2019." DINAMIKA KESEHATAN JURNAL KEBIDANAN DAN KEPERAWATAN 10, no. 2 (2019): 758–72. http://dx.doi.org/10.33859/dksm.v10i2.525.

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Latar Belakang: Pemerintah telah menjamin setiap warga negara untuk mendapatkan jaminan kesehatan melalui program jaminan kesehatan nasional (JKN). Kualitas pelayanan sangat mempengaruhi kepuasan pasien, salah satu alat indikator yang di jadikan ukuran keberhasilan pelaksanaan JKN adalah indeks kepuasan masyarakat/ pasien (Wijono, 2009). Berdasarkan kritik dan saran tahun 2018 melalui kotak surat di RSUD Ratu Zalecha menyatakan ketidakpuasan pasien terhadap pelayanan yang diberikan oleh petugas kesehatan. Hasil studi pendahuluan melalui wawancara kepada 6 pasien BPJS tentang kepuasan pasien BP

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Pratama, Muchti Yuda, Ida Yustina, Nurmaini Nurmaini, and Zulkarnain Zulkarnain. "Kualitas Pelayanan BPJS Kesehatan di Masa Pandemi Covid-19." Jurnal Riset Hesti Medan Akper Kesdam I/BB Medan 7, no. 1 (2022): 98. http://dx.doi.org/10.34008/jurhesti.v7i1.272.

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This study aims to analyze the quality of BPJS Health services during the COVID-19 pandemic at the Mampang Health Center based on the dimensions of Tangible, Reliability, Responsiveness, Assurance and Empathy. This research design uses a quantitative approach with a descriptive type of research. The location of this research is the Mampang Public Health Center, Kotapinang District, South Labuhanbatu Regency. Based on the results of the research conducted by researchers on 150 respondents who were patients or participants who visited the Mampang Public Health Center, Kotapinang District using B

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Devhy, Ni Luh Putu, A. A. Istri Dalem Hana Yundari, Ika Setya Purwanti, and Diah Prihartiningsih. "GAMBARAN KEPUASAN PASIEN RAWAT JALAN PESERTA BPJS KESEHATAN DI RUMAH SAKIT UMUM DAERAH SANJIWANI DI KABUPATEN GIANYAR TAHUN 2018." Bali Medika Jurnal 5, no. 2 (2018): 46–55. http://dx.doi.org/10.36376/bmj.v5i2.34.

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Pendahuluan : Rumah sakit merupakan salah satu pusat pelayanan kesehatan yang diharapkan dapat memberikan pelayanan yang bermutu kepada masyarakat. Berdasarkan penelitian tentang kepuasan pasien rawat jalan pengguna BPJS masih banyak yang merasakan ketidak puasannya. Penelitian Ini Bertujuan Untuk Mengetahui Bagaimanakah Gambaran Kepuasan Pasien Rawat Jalan Peserta BPJS Kesehatan Di Rumah Sakit Umum Daerah Sanjiwani Di Kabupaten Gianyar Tahun 2018. Metode : Rancangan penelitian ini adalah cross-sectional Study yang dilakukan di Rumah Sakit Umum Daerah (RSUD) Sanjiwani Gianyar selama 3 bulan da

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Sabriyah, Sabriyah, Sudirman Sudirman, and Andi Reza Alief Chairin Nor. "MPLEMENTATION PROFFERING OF CLAIM GUARANTEE HEALTH OF NATIONAL HEALTH IN HOSPITAL ANUTAPURA PALU." PROMOTIF: Jurnal Kesehatan Masyarakat 6, no. 2 (2017): 118. http://dx.doi.org/10.31934/promotif.v6i2.17.

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The hospital’s claim collectively and billed done to the BPJS of each month,with complete supporting documents i.e copy of BPJS card,prof nurse, letter of statement, the cost of which must be paid. The function of the claims of BPJS is the submission the cost of patient care BPJS participaty from the hospital to the BPJS, previously the cost of patient care in the responsibility by the hospital. The porpuse of research to find out information on filing a claim general hospital of Anutapura palu to BPJS. This research has been carried out in a Hospital Anutapura palu and implemented in june 201

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15

Pohan, Tiasa. "ANALISIS TINGKAT KEPUASAN PASIEN BPJS DAN NON BPJS TERHADAP MUTU PELAYANAN DI RUANG RAWAT INAP RSUD GUNUNG TUA." Jurnal Kesehatan Ilmiah Indonesia (Indonesian Health Scientific Journal) 9, no. 1 (2024): 124–33. http://dx.doi.org/10.51933/health.v9i1.1339.

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abstrac Patient satisfaction is a key aspect of both inpatient and outpatient services, and it has been shown that there is a strong relationship between the treatment of health workers and patient satisfaction through previous research. Complaints from patients or their families are one quality indicator related to patient satisfaction. By knowing the level of patient satisfaction, hospital management can improve the quality of service. This research method is quantitative with a comparative design. This research was carried out in the Inpatient Room of North Padang Lawas Regional Hospital wi

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Dewi, Arlina, and Naufal Kurnia Ramadhan. "The Difference of Satisfaction Level in BPJS Health Insurance Patient and Non Insurance Patient toward Health Service." International Journal of Public Health Science (IJPHS) 5, no. 1 (2016): 36. http://dx.doi.org/10.11591/ijphs.v5i1.4760.

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National Health Insurance (JKN) developed in Indonesia is part of the National Social Insurance System (SJSN). One way to assess the services quality is to measure the patient satisfaction level. This research is a quantitative research with the <em>cross sectional </em>research design. The subjects of this research were the BPJS health insurance patients and non insurance patients with 200 people as the samples. The data was analyzed by the independent t-test, gap analysis,<em> CSI (Customer satisfation index) </em>and <em>IPA (Importance performance analysis).&l

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Dewi, Arlina, and Naufal Kurnia Ramadhan. "The Difference of Satisfaction Level in BPJS Health Insurance Patient and Non Insurance Patient toward Health Service." International Journal of Public Health Science (IJPHS) 5, no. 1 (2016): 36. http://dx.doi.org/10.11591/.v5i1.4760.

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National Health Insurance (JKN) developed in Indonesia is part of the National Social Insurance System (SJSN). One way to assess the services quality is to measure the patient satisfaction level. This research is a quantitative research with the <em>cross sectional </em>research design. The subjects of this research were the BPJS health insurance patients and non insurance patients with 200 people as the samples. The data was analyzed by the independent t-test, gap analysis,<em> CSI (Customer satisfation index) </em>and <em>IPA (Importance performance analysis).&l

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Amaliah, Andi Rizky. "HUBUNGAN KUALITAS PELAYANAN DENGAN KEPUASAN PASIEN BPJS DI INSTALASI RAWAT JALAN RSUD LABUANG BAJI MAKASSAR TAHUN 2019." Jurnal Delima Harapan 8, no. 1 (2021): 1–11. http://dx.doi.org/10.31935/delima.v8i1.105.

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Patient satisfaction is a function of the patient's assessment of the health services provided by the hospital in the hope that before the patient receives health services from the hospital as a provider, the patient will feel satisfied if the quality of hospital services is higher or at least the same as what the patient expects. This study aims to determine the relationship between physical evidence, reliability, responsiveness, assurance and empathy with BPJS patient satisfaction. The results showed that the quality of service physical evidence (Tangibles) p (0.76)> 0.05 which mean

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Yanuarti, Riska, Eva Oktavidiati, Henni Febriawati, and Oktarianita Oktarianita. "Tingkat Kepuasan Pasien BPJS dan Pasien Umum." Jurnal Kesmas Asclepius 3, no. 1 (2021): 1–8. http://dx.doi.org/10.31539/jka.v3i1.2311.

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This study aims to determine the difference in satisfaction of BPJS patients and general patients at the Betungan Health Center, Bengkulu City. This research is a descriptive study with a cross-sectional design. The results of the BPJS patient satisfaction study were 20 respondents (50%) were satisfied. General patient target as many as 21 respondents (52.5%) was satisfied. The results of statistical tests obtained p-value satisfaction of BPJS patients and general patients based on tangible dimensions <0.05 (p=0.025), reliability dimension (p=0.001), responsiveness dimension (p=0.001), assu

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Teguh Suharto, Neni Ekowati Januariana, Yuniati Yuniati, and Siti Khoiriah H.D. "Determinan Kepuasan Peserta BPJS Ketenagakerjaan pada Pelayanan Program Jaminan Kecelakaan Kerja RS Tingkat IV Lhokseumawe." Jurnal Kesehatan Amanah 8, no. 1 (2024): 98–108. https://doi.org/10.57214/jka.v8i1.696.

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The establishment of the Employment Social Security Administration Agency (BPJS) on January 1, 2014 is a transformation of PT. Social Security as stipulated in Law No. 40 of 2004 concerning the National Social Security System (SJSN). This study aims to find out the factors that affect the satisfaction of BPJS Employment participants in the service of the Work Accident Insurance Program at Lhokseumawe Level IV Hospital. The method is quantitative with cross-sectional desaign. The study sample was 30 inpatients visiting Lhokseumawe Level IV Hospital taken in January-July 2024. The results of the

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Agustin Dian Pertiwi, Susilaningtyas Budiana Kurniawati, and Supartini Supartini. "An Analysis of Economic Differences and Service Quality on Patient Satisfaction: A Case Study of BPJS and Non-BPJS Patients at Tawangmangu Public Health." International Journal Business, Management and Innovation Review 2, no. 2 (2025): 64–78. https://doi.org/10.62951/ijbmir.v2i2.138.

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This study aims to analyze the differences in patient satisfaction levels among BPJS PBI, BPJS Non-PBI, and Non-BPJS groups, as well as to examine the influence of economic factors and service quality on patient satisfaction at the Tawangmangu Public Health Center. This research employs a quantitative approach, using data collection techniques through questionnaires distributed to 130 respondents selected via purposive sampling based on specific criteria. The results show that economic factors have a significant effect on patient satisfaction. Additionally, all dimensions of service quality (r

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Singgih, Rahadi Pratomo, Ayu Pratiwi, Yusyanah Yusyanah, Mira Permata Sari, and Baby Poernomo. "Improving Service Quality of A Private Hospital to Provide Satisfaction Of BPJS Participants." Civil Officium: Journal of Empirical Studies on Social Science 3, no. 2 (2024): 1–10. http://dx.doi.org/10.53754/civilofficium.v3i2.682.

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Health services are the most basic public services that must be carried out by the government to achieve a prosperous society. It is on this basis that the Government needs to improve the quality of public health with social security, namely the National Health Insurance (JKN), through the Health Social Security Administration Agency (BPJS). The focus of this research is how on the quality of health services provided by a private hospital to BPJS participants. This is a qualitative research with a case study approach. This study aims to answer the questions about the quality of service at hosp

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Silvia Intan Wardani and Ni Luh Putu Suardini Yudhawati. "BPJS Health Patient Satisfaction in Health Services at Udayana Hospital Denpasar." Miracle Journal of Public Health 5, no. 1 (2022): 71–78. http://dx.doi.org/10.36566/mjph.v5i1.282.

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The National Health Insurance with one of its main focuses is to increase participant satisfaction with a satisfaction target in 2020 of 85%. The quality of service received by patients includes aspects of reliability, assurance, responsiveness, tangibles, and empathy. The current problem is that there is no written report on the length of waiting time for services in hospitals The purpose of the study is to find out the relationship between service quality and patient satisfaction at Udayana Hospital Denpasar. This research is quantitative research with analytical surveys and cross-sectional

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Naini, Rosnaini Ros. "HUBUNGAN KUALITAS PELAYANAN KESEHATAN TERHADAP KEPUASAN PASIEN PESERTA BPJS KESEHATAN DI WILAYAH KERJA PUSKESMAS SUNGAILIAT TAHUN 2023." Masker Medika 12, no. 1 (2024): 129–40. http://dx.doi.org/10.52523/maskermedika.v12i1.612.

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Introduction: one of the way of developing the healthcare service quality is to give the satisfaction to the patient, which important to do for increasing the function of healthcare service quality to societies by measuring the service quality. Public Health Center (Puskesmas) in Sungailiat has achieving the highest amount. Most of the societies are registered as participants of Healthcare and Social Security Agency (BPJS) which indicates the intensities of visitors of Healthcare and Social Security Agency (BPJS) patients were higher. These variables are related to the service quality such as:

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Muhadi. "Studi Penanganan Komplain Pasien di Instalasi Rawat Jalan (IRJ) RSUD DR. SOETOMO." Manajemen Kesehatan Yayasan RS.Dr.Soetomo 2, no. 1 (2017): 8–16. https://doi.org/10.5281/zenodo.1035991.

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ABSTRACT Regional General Hospital Dr.Soetomo as a national reference center in East Java has increased the average number of visits patients each year. Patient care process in stages, making Dr.Soetomo Regional General Hospital became the last referral patients. JKN various problems in the era of a growing number of complaints is about the patient's treatment in hospitals is increasing. This study used a qualitative approach. The hospital and the patients are interviewed about the complaint handling model. The research took place in the installation outpatient Regional General Hospital Dr. So

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Putri, Adinda Zhafira Dyanti, and Cokki Cokki. "Analisis perbandingan kepuasan pasien terhadap pelayanan kesehatan berbasis program BPJS dan Non BPJS di rumah sakit umum daerah K.R.M.T Wongsonegoro." Jurnal Manajemen Bisnis dan Kewirausahaan 8, no. 2 (2024): 355–66. http://dx.doi.org/10.24912/jmbk.v8i2.29666.

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Badan Penyelenggara Jaminan Sosial (BPJS) is a health institution established to manage quality and health insurance plans to help people at all levels of society meet their health needs. Currently there are many negative comments regarding service quality and different treatment between BPJS and Non BPJS users, thus BPJS users state that the service quality provided is unsatisfactory. This research was conducted to analyze whether there is a difference in service quality and patient satisfaction between BPJS and Non BPJS users, analyze the relationship between service quality and patient sati

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Purwaningayu, Juli Harnida, Rosihan Adhani, and Diana Wibowo. "DESCRIPTION OF PULP TREATMENT AND POST PULP TREATMENT MATERIALS IN BPJS AND UNINSURED PATIENTS IN THE DENTAL CLINIC, IDAMAN DISTRICT HOSPITAL, BANJARBARU." Dentino : Jurnal Kedokteran Gigi 5, no. 2 (2020): 188. http://dx.doi.org/10.20527/dentino.v5i2.8973.

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ABSTRACT: Background: Badan Penyelenggaran Jaminan Sosial (BPJS) is a form of the implementation of the National Health Insurance which is tasked to ensure the maintenance of health for all Indonesians. But many people are not satisfied with BPJS. Kurniawan research in 2015, treatment measures (aspects of assurance) were significantly different between uninsured patients and BPJS patients. Idaman Hospital, Banjarbaru is a type C hospital owned by the city government, as an advanced level health facility in implementing BPJS. Pulp treatment is a kind of treatments in dental and mouth which cove

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Saryoko, Andi, Hendri Hendri, and Sulaeman Hadi Sukmana. "Pengukuran Layanan Pada Aplikasi Mobile JKN Menggunakan Metode Servqual." Paradigma - Jurnal Komputer dan Informatika 21, no. 2 (2019): 157–66. http://dx.doi.org/10.31294/p.v21i2.5412.

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The Indonesian people in registering as members of the BPJS for Health can now be done in several ways: 1) registration by coming directly to the nearest BPJS office, 2) being able to register online on a computer, internet connected laptop on the https: / page /daftar.bpjs-kesehatan.go.id/ or 3) register online on the JKN mobile application with a smartphone or mobile. Research to analyze the level of community satisfaction with BPJS Health online registration on the JKN mobile application by applying the servqual method. In registering BPJS Health members online, the application provider mus

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Erinda Cahya Herani and Ismi Mashabai. "Pengaruh Kualitas Pelayanan Puskesmas Terhadap Kepuasan Pasien BPJS Menggunakan Metode Service Quality." Jurnal Rekayasa Proses dan Industri Terapan 1, no. 3 (2023): 01–10. http://dx.doi.org/10.59061/repit.v1i3.308.

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Lopok Health Center is one of the government agency health centers. The problem that occurs at the Lopok Health Center is complaints from patients. This study aims to measure patient satisfaction with service quality, knowing the GAP value. The measurement of the quality of puskesmas services uses the service quality method with five dimensions, tangibles, reliability, responsiveness, assurance and empathy using a Likert scale. The results of service quality calculations obtained GAP values of tangibles dimensions (-0.6075), reliability (0.115), responsiveness (-0.08), assurance (-0.035), and

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PUJI, LELA KANIA RAHSA, RITA DWI PRATIWI, WIDYA ARDIYANTI, TRI OKTA RATNANINGTYAS, and NURWULAN ADI ISMAYA. "HUBUNGAN MUTU PELAYANAN DENGAN KEPUASAN PASIEN RAWAT JALAN PENGGUNA BPJS KESEHATAN DI PUSKESMAS MAJA." Edu Dharma Journal: Jurnal penelitian dan pengabdian masyarakat 6, no. 2 (2022): 170. http://dx.doi.org/10.52031/edj.v6i2.426.

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ABSTRACTPublic health center as a first-level facility that is widely used by BPJS users must have good service quality and quality in order to provide satisfaction to patients. Based on the results of research at the Maja Health Center, it was determined that 64.2% of outpatients using BPJS Health were dissatisfied with the services provided and 35.8% were satisfied with the services provided. The purpose of the study was to determine the relationship between service quality and satisfaction of outpatients using BPJS Health at Maja Health Center. Cross sectional analytical survey method with

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Putri Nurlailia Agustina, Sonny Fransisco Siboro, Syalum Fajrin, and Anatassya Sagita Oktaviola. "Analisis Kualitas Pelayanan Pengguna KIS Pada Pusat Kesehatan Masyarakan (Puskesmas) Di Beberapa Kabupaten Bogor." Inisiatif: Jurnal Ekonomi, Akuntansi dan Manajemen 3, no. 3 (2024): 169–86. http://dx.doi.org/10.30640/inisiatif.v3i3.2642.

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Quality of service is a focus on meeting customer expectations. Customer satisfaction is the primary goal of quality service. BPJS Health is a body that moves in the field of social security of Health. The aim of this study is to analyze the quality of BPJS health services in the puskesmas. Quality of service is physical proof, reliability, responsiveness, assurance and certainty, and empathy. This research is a descriptive method and a quantitative method. Data collection is carried out by dissemination of questionnaires to respondents, websites from various related sources. Sampling method i

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Soedargo, Bayu Prasetyo. "DAMPAK KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT INAP PESERTA BPJS KESEHATAN DI RS MELANIA BOGOR." Jurnal Ilmiah Manajemen Kesatuan 7, no. 3 (2019): 295–302. http://dx.doi.org/10.37641/jimkes.v7i3.278.

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Health is very important for every individual. This will make people more concerned with their health and will make various efforts to maintain their health. On the other hand, the state is obliged to guarantee the health of its citizens. Therefore, the state established a National Health Insurance (JKN) program to provide health insurance for all Indonesian people. This government program is organized by the Health Insurance Administration Agency (BPJS). This study aims to determine the extent of satisfaction of inpatients in Melania Hospital to the services provided by the BPJS Health

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Ansori, Moch Afrizal, Irwanto Irwanto, and Samsriyaningsih Handayani. "Parent’s Satisfaction Level with Child Health Services in Puskesmas in BPJS Era." J-Kesmas: Jurnal Fakultas Kesehatan Masyarakat (The Indonesian Journal of Public Health) 9, no. 2 (2022): 26. http://dx.doi.org/10.35308/j-kesmas.v9i2.5731.

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In BPJS era, health facilities are demanded to be able to adjust their health care policies according to BPJS standards with a number of limitations. This study aimed to measure the level of parental satisfaction with child health services in Puskesmas in BPJS era. This type of research was observational descriptive using a service quality (servqual) questionnaire. The sample size in this study was 100 respondents. From 100 participants, it was found that 11% were very satisfied, 15% were satisfied and 74% were dissatisfied with children's health service in puskesmas. The overall satisfaction

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Abdullah, Antaria, Suzana Dewi Haris Vera, Hariyanti, Kurniawati Danu Iswanto Rery, and Novita Henny. "Utilization of the Social Security Administrative Body (Bpjs) for Hormonal Contraception Participation." INTERNATIONAL JOURNAL OF MULTIDISCIPLINARY RESEARCH AND ANALYSIS 06, no. 08 (2023): 3428–32. https://doi.org/10.5281/zenodo.8212022.

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The Social Assurance Organizing Agency (BPJS) makes more easy people provide health provider, such as to increase resilience and welfare of the family planning family planning acceptors of PUS. Banten Province has an unmet need rate (6%) from the national average. For discontinuation of contraceptive use, Banten Province reached below 20%, namely 19.5%. For this reason, it is necessary to motivate health workers to family planning acceptors in the use of BPJS for the participation of hormonal contraception. The goal of this research was analyze the relationship between the benefit of BPJS with

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Dahlan, Muslih, Bagoes Widjanarko, and Sutopo Patria Jati. "The Relationship between BPJS Patient Satisfaction Level and Service Quality in Hospitals." J-Kesmas: Jurnal Fakultas Kesehatan Masyarakat (The Indonesian Journal of Public Health) 10, no. 1 (2023): 6. http://dx.doi.org/10.35308/j-kesmas.v10i1.7279.

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Hospital is a health service institution that provides comprehensive personal health services, including medical services, medical rehabilitation and maintenance services. These services are carried out through the emergency department, outpatient unit and inpatient unit. Specialists and subspecialist doctors in hospitals provide outpatient services. By reviewing published works in 10 journals from 2015 to 2022, we examine the relationship between BPJS patient satisfaction level and service quality with the keywords service satisfaction journal search, BPJS, and Hospitals. The analytical tool

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Map, Jurnalmap, Yusdhitira Christiono, Hadi Susanto, and Arini Sulistyowati. "KUALITAS DAN KEPUASAN MASYARAKAT TEHADAP PELAYANAN ADMINISTRASI BPJS KANTOR CABANG TUBAN." MAP (Jurnal Manajemen dan Administrasi Publik) 4, no. 2 (2021): 250–63. http://dx.doi.org/10.37504/map.v4i2.320.

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One of the goals of health services is to increase the degree of community life, because with good health will be able to make the community independent and can create prosperity for themselves. Health is a basic human need to live properly and carry out its role in society, so as to obtain prosperity. This study aim to determine and describe the quality of BPJS Health membership service in Tuban Operational Office. The method used is Service Quality (SERVQUAL). The sampling technique is using accidental sampling technique. The result showed that the quality of BPJS Health service in Tuban Ope

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Tarigan, Agusta Murphy, Agus Subianto, Sudibyo Sudibyo, and Lunariana Lubis. "A MODEL SERVPERF IN SURGICAL TREATMENT SERVICES FOR “BPJS” NON ARMY PATIENTS AT THE NAVAL HOSPITAL DR. RAMELAN SURABAYA." JOURNAL ASRO 10, no. 2 (2019): 92. http://dx.doi.org/10.37875/asro.v10i2.132.

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This article discusses national health insurance-based medical services for the community in patient surgery for Social Security Administrator Board (BPJS) non army at the Naval Hospital Dr. Ramelan in Surabaya. The main problem is whether Tangibles factors; Reliability; Responsiveness; Assurance; Empathy; Expertise; Outcome contributed to the surgical treatment of “BPJS” non army patients at the Naval Hospital Dr. Ramelan. The main focus of this analysis is the use of SERVPERF's Services Quality Model to analyze the factors that support and hinder the service of surgery for “BPJS” non army pa

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Amalia, Momen, Christa Bernadeth Ina Tulit, and Nursapriani Nursapriani. "Persepsi Kepuasan Pasien BPJS Kesehatan dan Dimensi Kualitas Pelayanan Rumah Sakit Umum Daerah." Journal of Pharmaceutical and Health Research 4, no. 1 (2023): 129–33. http://dx.doi.org/10.47065/jharma.v4i1.3028.

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Health service satisfaction is determined by the perception or performance of services in meeting patient expectations. The purpose of this study was to determine the effect of BPJS Kesehatan patients perception on patient satisfaction based on the dimensions of service quality at Labuang Baji Hospital. This research uses quantitative methods with a Cross Sectional Study design. The sample of this study was BPJS Health Patients at Labuang Baji Hospital totaling 87 respondents. Data analysis using Chi-Square test. The results of this study indicate that there is an influence between BPJS Health

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Dahliah, Dahliah, Nevi Sulvita Karsa, Faisal Sommeng, Imran Safei, and Ema Magfirah. "Tingkat Kepuasan Pasien Peserta Badan Penyelenggara Jaminan Sosial Kesehatan Terhadap Pelayanan Tindakan Kemoterapi Di Rumah Sakit Ibnu Sina Makassar Juni Tahun 2019." Wal'afiat Hospital Journal 2, no. 1 (2021): 17–26. http://dx.doi.org/10.33096/whj.v2i1.54.

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Background: Patient satisfaction is the first indicator of a hospital standard and a measure of servicequality. Understanding the needs and desires of the patient is important that affects patient satisfaction, tohelp improve the quality of health services, requiring the establishment of Social Security administeringAgency (BPJS) which is required to provide Satisfaction in patients. The services provided by the hospitalmust be qualified and meet the five dimensions of the main quality: tangibles, reliability, responsiveness,assurance, and Emphaty.Research aims: To determine the level of satis

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Handini, Indira Probo, and Djazuly Chalidyanto. "Customer Gap Pelayanan BPJSKesehatan Center." Jurnal Administrasi Kesehatan Indonesia 3, no. 2 (2015): 161. http://dx.doi.org/10.20473/jaki.v3i2.2015.161-169.

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ABSTRACTAfter almost 2 years implementation of National Health Insurance (JKN) held by Health Social Insurance Organizing Board (BPJS Kesehatan), many evaluation needs to be done. One of them is BPJS Kesehatan Center located in hospital that provide direct service for patients who referred by the First Level Health Care (FKTP). This studyaim to analyzecustomer gap betweenexpected serviceand perceived service patientsinBPJS Kesehatan CenterRSALdr. RamelanSurabaya. This is an observasional study and cross sectional analytic design. Sample were in equal to 95 people and collected by systematic ra

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Sinaga, Megasilvia, Dewi Purba, and Sri Imelda Pakpahan. "ANALISIS KUALITAS PELAYANAN PENDAFTARAN BPJS TERHADAP KEPUASAN PASIEN RAWAT JALAN DI RSUD DOLOKSANGGUL KECAMATAN DOLOKSANGGUL KABUPATEN HUMBANG HASUNDUTAN TAHUN 2024." Jurnal STIKes Kesehatan Baru 2, no. 2 (2024): 1–13. http://dx.doi.org/10.70751/stikeskbdoloksanggul.v1i2.87.

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Quality health services will provide satisfaction to patients who leave the hospital. Factors that affect patient satisfaction include physical evidence (tangibility), responsiveness (responsiveness), caring attitude (emphaty), assurance (assurance), and reliability (reliability). The purpose of this study is to find out the relationship between patient satisfaction and tangibility, responsiveness, emphaty, assurance, and realibility. This type of research is quantitative research. The population in this study is all outpatient BPJS patients at the Doloksanggul Regional General Hospital. The s

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Harefa, Fredy Elvan Adi Putra, Tri Niswati Utami, and Tengku Moriza. "Analysis of Service Quality on Satisfaction Health Social Security Administrato Inpatients." Journal La Medihealtico 4, no. 2 (2023): 103–15. http://dx.doi.org/10.37899/journallamedihealtico.v4i2.839.

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The problem that is often faced by hospitals as a place for health services is that they have not been able to provide something that is really expected by service users. So that complaints of dissatisfaction or patient complaints are often found in the process of providing health services. The purpose of this study was to analyze the quality of service on the satisfaction of BPJS inpatients at Bethesda General Hospital Gunungsitoli Nias. This research uses quantitative research with cross sectional design. The study population was BPJS inpatients at Bethesda Gunungsitoli Hospital, the sample

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Permatasari, Putri, and Mardiati Nadjib. "Systematic Review: Quality and Cost Control of The Back-Referral Program National Health Insurance in Diabetes Mellitus Patients Type 2." E3S Web of Conferences 448 (2023): 05007. http://dx.doi.org/10.1051/e3sconf/202344805007.

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Studies show that there are still deficiencies in the level of quality control and the cost of the referral programme in pharmacies, first-level health facilities, advanced referral health facilities, and the Social Security Administration of Health itself. This situation will affect services provided to patients through the referral program. This study was conducted to determine the factors that influence quality control and the cost of the back referral programme (DRR). Literature review studies were conducted on 11 national journals and six international journals, which were uploaded online

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Sri Wulan W, I. Gusti Ayu, Ni Kd Fiora Rena Pertiwi, and Mia Ayustina Prasetya. "Gambaran tingkat kepuasan pasien peserta BPJS dan pasien umum terhadap pelayanan di faskes tingkat pertama poli gigi Puskesmas IV Denpasar Selatan." Bali Dental Journal 3, no. 2 (2019): 64–69. http://dx.doi.org/10.51559/bdj.v3i2.166.

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Introduction: Satisfaction of patient is one of main indicators of health facility. The increase of healthcare quality must be done by the healthcare unit including Puskesmas (Public Health Center) in facing the globalization era. One of efforts in increasing the healthcare quality is by measuring the satisfaction level of the patient. The aim of the study is to describe the satisfaction level of BPJS participants dental patients and general dental patients with the services provided in Puskesmas IV South Denpasar. Method: This research is a descriptive study. Sample of research is the B

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Ziyadah, Fahra Nuriz, and Evawati Alisah. "Analisis Fuzzy Servqual Dalam Mengukur Tingkat Kepuasan Pasien BPJS Kesehatan Terhadap Kualitas Layanan Pada UPTD Puskesmas." Jurnal Riset Mahasiswa Matematika 3, no. 6 (2024): 258–73. http://dx.doi.org/10.18860/jrmm.v3i6.27847.

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The fuzzy servqual method is a development method of the servqual method that uses the concept of fuzzy logic. The concept of fuzzy logic is used to help respondents give more objective values. Meanwhile, the servqual method is used as a tool to measure patient satisfaction to evaluate service quality based on the gap between perception and expectations. The purpose of this study is to describe the procedure for applying the servqual method to analyze the level of service quality for BPJS Kesehatan patients at the UPTD Kemantren-Jabung Health Center. This method has five dimensions, namely tan

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Riska Yuli Nurvianthi, Tanwir Djafar, Delta, Tonsisius Jehanam, and Rindu Fitria. "Tingkat Kepuasan Pasien BPJS terhadap Pelayanan Kefarmasian di Puskesmas Benteng Kota Palopo." Jurnal Informatika dan Kesehatan 1, no. 1 (2024): 6–18. http://dx.doi.org/10.35473/ikn.v1i1.3016.

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This research a carried out at the pharmaceutical service installation at the Benteng Palopo City Health Center in March 2023 The type of research used is this type of research using descriptive observational research tecniques using a quantitative approach ith the aim of knowing the level of satisfaction of BPJS patients with pharmaceutical services The sample in this study was 50 BPJS patients seeking treatment during march 2023 The research results showed that the descriptive characteristics of BPJS patients who sought treatment in march 2023 had no influence on the level of satisfaction. T

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Bandu, Jumiati, La Ode Kamalia, and Erwin Azizi Jayadipraja. "RELATIONSHIP BETWEEN INCOME LEVEL, PERCEPTION OF HEALTH SERVICES AND CADRES’S ACTIVITY WITH COMPLIANCE WITH PAYMENT OF INDEPENDENT NATIONAL HEALTH ASSURANCE IN KOLAKA DISTRICT." INDONESIAN JOURNAL OF HEALTH SCIENCES RESEARCH AND DEVELOPMENT (IJHSRD) 3, no. 1 (2021): 115–28. http://dx.doi.org/10.36566/ijhsrd/vol3.iss1/63.

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Background:Every year, the social insurance administration organisation (BPJS Kesehatan) always experiences a very large deficit. The high number of deficits experienced by the social insurance administration organisation (BPJS Kesehatan) is due to the low level of compliance of contribution payments by independent participants. The purpose of this study was to determine the relationship between income levels, patient perceptions of health services and activeness of cadres with compliance with payment of dues to participants in the Independent National Health Insurance, Kolaka District.

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Dewi, Ade Anjalita Santi, and Ernawati Ernawati. "The Influence of BPJS Health Services Quality on Patient Satisfaction at Ciseeng Public Medical Centre." Journal of Social Science 4, no. 2 (2023): 555–60. http://dx.doi.org/10.46799/jss.v4i2.554.

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Badan Penyelenggara Jaminan Sosial (BPJS) is a legal institution established with the aim of managing health insurance plans and Indonesia is a country that has developed social security programs to help people in meeting their health needs. As the organizer of National Health Insurance (JKN), hospitals and Public Health Centre play a role to help a health service to the people of Indonesia. There are various indications to assess satisfaction to determine the quality or quantity of services consisting of Reliability, Assurance, Tangibility, Empathy and Responsiveness (RATER). The standard of

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Budhi Kismiaryani, Erna, Muhammad Fauzan Azhmy, and Fajar Pasaribu. "Analysis of the Influence of Dental and Oral Health Services on BPJS Patient Satisfaction at Kaliwungu Kendal Health Center." JMET: Journal of Management Entrepreneurship and Tourism 3, no. 1 (2025): 103–21. https://doi.org/10.61277/jmet.v3i1.184.

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The Kaliwungu Kendal Community Health Center provides comprehensive dental services with competent dental professionals. However, the service is still not optimal due to several patient complaints, such as waiting to see the dentist, waiting even after the dentist has arrived, not receiving immediate attention, a limited number of visits, etc. Creating quality services will undoubtedly lead to satisfaction among health service users. This study aims to determine the quality of service toward the satisfaction of BPJS patients at the Kaliwungu Kendal Community Health Center. The method used in t

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Harahap, Erika Maryanti, Juliandi Harahap, and Yuniati Yuniati. "The Influence of Outpatient Health Services on the Satisfaction of Health BPJS Participants at the Huraba Health Center, Angkola Timur Sub-District in 2023." PROMOTOR 7, no. 1 (2024): 130–37. http://dx.doi.org/10.32832/pro.v7i1.602.

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This study analyzes the impact of outpatient health services on the satisfaction of BPJS Health participants at the Huraba Community Health Center, East Angkola District in 2023. Factors including responsiveness, reliability, guarantee, care, and physical evidence of service are explored to determine their influence on patient satisfaction. The research method used is quantitative with a cross sectional study approach. Primary data was collected through questionnaires distributed to patients, while secondary and tertiary data were obtained from documentation and trusted sources. The results of

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