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Journal articles on the topic 'BPO sector'

Author: Grafiati

Published: 2 June 2025

Last updated: 31 July 2025

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1

Budzyńska, Katarzyna. "Offshoring sector in Poland." Oeconomia Copernicana 7, no. 4 (2016): 635. http://dx.doi.org/10.12775/oec.2016.035.

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Companies across industries gain the competitive advantage by outsourcing and offshoring. Developing countries are becoming the attractive locations for the BPO/SSC enterprises. The article reviews the definition of outsourcing and offshoring and presents the findings for the fast-growing BPO/SSC area in Poland. The study is based on detailed analysis of the literature on outsourcing and offshoring. The article presents a preliminary analysis of offshoring sector in Poland. The following considerations are taken into account: the number of companies and employees in this sector, foreign direct

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Mr., Jnaneshwar Pai Maroor, and B. Vamana Baliga Dr. "MANAGING ATTRITION AND ESTABLISHING EFFECTIVE RETENTION STRATEGIES– AN EMPIRICAL STUDY OF SELECTED ITES-BPO COMPANIES IN MANGALORE, KARNATAKA." International Journal of Education &Applied Sciences Research 3, no. 1 (2016): 10–23. https://doi.org/10.5281/zenodo.10691720.

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<strong>Abstract</strong> <em>There are very few organizations, where problem of employee attrition is less or controllable. In India, the BPO sector is facing highest rate of attrition is at the junior/ entry level. There are telecom, FMCG and Financial Sector etc. In BPO highest attrition is at the junior / entry level. There are various factors that make an Entry Level BPO Executive to level one BPO and join another. While an employee leaving the individual, it is most often means a career move, economic growth and enhancement of the quality of life .So what is a problem for one in the&nbsp

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bin Yahya, Faizal. "India and Its Maturing BPO IT Sector." Journal of Asian and African Studies 47, no. 6 (2011): 620–33. http://dx.doi.org/10.1177/0021909611426236.

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Lacity, M. C., L. P. Willcocks, and A. Craig. "South Africa's business process outsourcing services sector: Lessons for Western-based client firms." South African Journal of Business Management 45, no. 4 (2014): 45–58. http://dx.doi.org/10.4102/sajbm.v45i4.140.

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Since 2008, South Africa has become one of the world's upcoming offshore destinations for business process outsourcing (BPO), a market estimated to be worth $US 182 billion globally by 2013. Western-based client firms evaluating South Africa as a BPO destination must consider the country's relative value against alternative locations. Client firms also have a number of engagement models from which to choose, inclucling outsourcing, erecting a captive centre, or acquiring an existing BPO business. The research finds that, for the UK, US, and Australian client companies in this study, South Afri

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Hernandez, Alexander A., and Sherwin E. Ona. "Exploring Green IT Adoption." International Journal of Green Computing 5, no. 2 (2014): 13–28. http://dx.doi.org/10.4018/ijgc.2014070102.

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The Business Process Outsourcing (BPO) industry accounts for 15% of the Gross Domestic Products (GDP) in the Philippines annually. The BPO industry continuously improves the economic growth and performance due to the increasing investments on this sector. Given the role of the BPO sector, business activities involved on its operations share environmental impacts on carbon emission, disposal of wastes and increasing energy consumption that contributes to the environmental degradation. In this, the emergence of Green Information Technology (IT) adoption is aimed at minimizing the environmental i

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Lumibao, Juliet D. "Transforming Education for a Sustainable Future: A Synthesis of Research on Education for Sustainable Development." International Multidisciplinary Journal of Research for Innovation, Sustainability and Excellence (IMJRISE) 2, no. 5 (2025): 1–10. https://doi.org/10.5281/zenodo.15323865.

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<strong>Abstract</strong> <strong> </strong> This quantitative study investigates how business process outsourcing (BPO) employees in Dumaguete City, Philippines, adapt to technological change amidst the evolving demands of the digital workplace. Despite the sector’s significant role in regional economic development, limited research has explored the lived realities and organizational support systems that shape employees’ digital adaptation in provincial BPO hubs. Guided by a descriptive-comparative research design, the study surveyed 377 respondents from three BPO companies:

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Lumibao, Juliet D. "BPO Employees' Adaptation to Technological Change in Dumaguete: Basis for Developing an Intervention Plan." International Multidisciplinary Journal of Research for Innovation, Sustainability and Excellence (IMJRISE) 2, no. 5 (2025): 1–10. https://doi.org/10.5281/zenodo.15337291.

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<strong>Abstract</strong> <strong> </strong> This quantitative study investigates how business process outsourcing (BPO) employees in Dumaguete City, Philippines, adapt to technological change amidst the evolving demands of the digital workplace. Despite the sector’s significant role in regional economic development, limited research has explored the lived realities and organizational support systems that shape employees’ digital adaptation in provincial BPO hubs. Guided by a descriptive-comparative research design, the study surveyed 377 respondents from three BPO companies:

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Rogerson, Christian. "Tracking SMME research in South Africa’s priority sectors." South African Journal of Economic and Management Sciences 11, no. 1 (2012): 54–68. http://dx.doi.org/10.4102/sajems.v11i1.377.

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The National Industrial Policy Framework and the Accelerated and Shared Growth Initiative for South Africa emphasize the importance of promoting select ‘priority sectors’. This paper provides a review of existing research concerning SMME development in the three priority sectors of tourism, business process outsourcing and offshoring (BPO & O) and, creative industries. The paper argues for the importance of undertaking sector-differentiated research on SMME development in South Africa in order to complement other research which is focussed on sector development as a whole.

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Rolla, Dr Anita, and Dr Sunder Reddy D. "Work Life Balance Of Employees Of Bpo Sector- An Analytical Study." Restaurant Business 118, no. 9 (2019): 209–12. http://dx.doi.org/10.26643/rb.v118i9.8031.

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Work life parity is an equivalent Balance of expert and individual life. It is a more extensive idea including appropriate organizing between "work" on one hand and "life" on another. The paper plans to ponder the work life parity of representatives of Business Process Outsourcing (BPO) area. Essential information on is gathered from 90 BPO area representatives in Hyderabad. Information was gathered utilizing organized survey and dissected utilizing illustrative instrument that is rate examination. The paper expects to investigate different variables that are influencing the work like equaliza

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Kijek, Tomasz, and Katarzyna Budzyńska. "The Impact of Workforce Skills on the Choice of Location of Enterprises from the Business Process Outsourcing/ Shared Service Center Sector." Przegląd Prawno-Ekonomiczny, no. 2 (May 23, 2022): 59–78. http://dx.doi.org/10.31743/ppe.13213.

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Human capital consists of knowledge, skills, and competences innate or acquired by employees working in the organization. This article deals with the issue of the effect of human capital on the location decisions of enterprises from the BPO/SSC sector. We focused on two main components of human capital, i.e., soft skills and hard skills, which are crucial location factors for the BPO/SSC enterprises. The research instrument was the questionnaire containing questions regarding location factors of enterprises from the BPO/SSC sector. The research sample consisted of 58 enterprises. The principal

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Mr., T. Narayana Rao. "Health Issues Encountered by BPO Employees a Literature Study." International Journal of Trend in Scientific Research and Development 2, no. 4 (2018): 2032–35. https://doi.org/10.31142/ijtsrd14547.

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Business process outsourcing BPO in India is currently enduring high steady loss which is giving an alarming sign to many outsourcing organizations. BPO is the one sector where we can find more number of employee turnover for various reason. The study mainly focuses on numerous health issues encountered to outsourcing employees and its influence on employee attrition in BPO organization. Mr. T. Narayana Rao "Health Issues Encountered by BPO Employees a Literature Study" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volum

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Katarzyna, Budzynska. "Business Process Offshoring in Poland." New Trends and Issues Proceedings on Humanities and Social Sciences 3, no. 4 (2017): 119–28. http://dx.doi.org/10.18844/prosoc.v3i4.1534.

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The offshoring is nowadays one of main competitive strategies used by companies from different industries. Therefore rising markets are becoming more and more attractive locations for enterprises from the BPO/SSC sector. The purpose of this article is to review the basic definitions of offshoring, and to present an analysis of this fast-growing area in Poland - the BPO / SSC sector. In the paper the following points were discussed among others: the number of companies and employees in this sector. The main location factors for foreignÂ industries in this sector in Poland were presented and ana

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Emilien, Blandine, and Shankar Veerta. "From duping clients to institutional entrepreneurship in Mauritius: the account of a former BPO worker who became an activist." Work, Employment and Society 31, no. 6 (2017): 1021–30. http://dx.doi.org/10.1177/0950017017695041.

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This ‘on the front line’ account allows Shankar Veerta to voice out his concerns as an activist in Mauritius. Shankar’s account provides insights into the recent work of collective actors who, as institutional entrepreneurs, aim to bring social change in Mauritius and support vulnerable workers. Mauritius has achieved its heralded economic success by adjusting consistently to liberalized regimes of the global economy. As a former business process outsourcing (BPO) worker, however, Shankar casts a critical lens on challenges facing workers operating in the new BPO sector of Mauritius. He then e

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Vijayakumar. "BUSINESS PROCESS OUTSOURCING IN INDIA – ISSUES AND CHALLENGES." Shanlax International Journal of Arts, Science and Humanities 6, S2 (2019): 60–63. https://doi.org/10.5281/zenodo.2563020.

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<em>India has become one of the most sought after destination for the companies wanting to outsource their business, knowledge, research, legal and related high-end processes. This not only boosts exports, increases national income and creates greater employment avenues, but also increases tax revenues, caters to the growth of other related industries like infrastructure, catering, etc. </em><em>India has already made remarkable achievements in the field of Business Process Outsourcing (BPO), with high export revenues. The Indian BPO sector has been able to build a strong reputation for its hi

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Wijesiri, N. R. A. S. S., G. S. Paranagama, M. M. A. S. Sirirwardhana, D. L. N. C. Thilakarathna, R. S. Weerarathna, and U. P. G. Y. Pathirana. "The Impact of HR Practices on Employee Retention; A Case of BPO Sector, Sri Lanka." International Journal of Human Resource Studies 9, no. 1 (2018): 1. http://dx.doi.org/10.5296/ijhrs.v9i1.14050.

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In today’s business world, employee retention is one of the much debated topics and identifying the reasons for employee turnover and implementing the necessary policies to retain employees can be crucial. Thus, all organizations expect to minimize the employee turnover to best possible level. Therefore, the intention of this research is to study the impact of Human Resource practices on employee retention, conducted on the Business Process Outsourcing (BPO) sector in Sri Lanka. BPO sector is recognized as an emerging sector in Sri Lanka, and this sector is well known as an under-researched ar

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Roy, Sanghita. "UPS and Downs in BPO sector women employees in India." Asian Journal of Multidimensional Research (AJMR) 8, no. 5 (2019): 302. http://dx.doi.org/10.5958/2278-4853.2019.00204.0.

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Dahrouj Noguera, Ali, Giancarlo Molinares Palma, Juan Camilo Rodríguez Colonna, Stiven Darío Sánchez Rada, and Sofia Torres Algarín. "Sector BPO: el escenario de los call centers en Barranquilla." Enfoque Latinoamericano 1, no. 1 (2018): 66–89. http://dx.doi.org/10.32012/26195399/rel11201819.

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Durante finales de la primera década e inicios de la segunda década del siglo XXI, la implementación de los centros de llamada, más popularmente conocidos como Call Centers, ha tenido un gran impacto en la ciudad de Barranquilla. A pesar de ser una práctica cuyo origen se remonta a inicios de los años 60 -mundialmente hablando-, y que tuvo un impacto considerable en su momento en el ámbito global, es su auge en este período el que ha tenido mayor impacto dentro del territorio barranquillero, funcionando como una respuesta a aquellas compañías que buscan tomar ventajas para lograr mayor eficien

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Rishabh, Nahata Dr. Deepika Choudhary. "IMPACT OF GENDER AND AGE ON ATTRITION IN BPO ORGANIZATION IN INDORE." International Journal For Technological Research In Engineering 11, no. 2 (2023): 97–103. https://doi.org/10.5281/zenodo.10565736.

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- This research article delves into the critical issue of attrition within the Business Process Outsourcing (BPO) industry and seeks to understand the nuanced influence of gender and age on employee turnover. The BPO sector is known for its high attrition rates, posing significant challenges to organizational stability and performance. Recognizing the need for a more granular understanding of attrition factors, this study focuses on the often-overlooked dimensions of gender and age. The research employs a mixed-methods approach, combining quantitative analysis of extensive attrition data with

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Gumasing, Ma Janice J., Emil Renfred A. Rendon, and Josephine D. German. "Sustainable Ergonomic Workplace: Fostering Job Satisfaction and Productivity among Business Process Outsourcing (BPO) Workers." Sustainability 15, no. 18 (2023): 13516. http://dx.doi.org/10.3390/su151813516.

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The business process outsourcing (BPO) sector is important in managing business especially in a developing country like the Philippines. Call centers are one of the most common type of industries within the BPO sector as they generate 75.1% of its revenues. Given the lack of studies regarding the ergonomic factors in the BPO industry, the goal of this research is to examine the relationships of different ergonomic domains on the job satisfaction and overall productivity of the BPO agents in a customer service or call center industry. The data were gathered through an online survey and the appr

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Ramli, Mohmad Najid, and Syed Jamal Abdul Nasir Syed Mohamad. "The Contact Centre Industry in Malaysia: An Insight through Porter's Diamond Competitiveness Model." GATR Global Journal of Business Social Sciences Review 1, no. 3 (2013): 69–77. http://dx.doi.org/10.35609/gjbssr.2013.1.3(9).

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Objective - The objective of this theoretical paper is to look at the insight of Malaysia Contact Centre Industry and to highlight Malaysia's competitive edge from the perspective of Porter's Diamond Competitive Model. The Porter's Diamond Model will attempt to investigate how Malaysia can be sustainable and competitive in sharing the global contact centre as well as the BPO market. Methodology/Technique - This research is derived from the secondary information obtained from desk research of the broad literature on the sector and assessment of specific regional reports available through Intern

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Dwivedi, Sulakshna. "Organizational Citizenship Behaviors as a Mediator between Culture and Turnover Intentions." International Journal of Human Capital and Information Technology Professionals 8, no. 2 (2017): 32–44. http://dx.doi.org/10.4018/ijhcitp.2017040102.

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An attempt has been made to investigate the mediating role of OCBs in culture and turnover intentions. Data was collected from 15 BPO units located in Chandigarh. Findings revealed that OCBs of employees in the BPO sector are mainly sensitive to four dimensions of organizational culture viz. proaction, confrontation, experimentation and openness. Finally, a partial mediation of OCBs had been found between organizational culture and turnover intentions. Taking into consideration the practical implications of the study, findings suggest that BPO Managers should pay special attention and recognit

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Sabal, Jhon Louie B. "The Global Health Crisis Affected the Economy of an Emerging Metropolis: The Case of Cagayan de Oro City, Philippines." Asian Review of Social Sciences 12, no. 2 (2023): 62–75. http://dx.doi.org/10.51983/arss-2023.12.2.3544.

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This paper estimates the impact of government strategies that aimed at containing the spread of COVID-19, to the local economic activities of Cagayan de Oro - a highly urbanized city in the Northern region of Mindanao. In the absence of city-level measure for Gross Domestic Product (GDP), gross sales among the 20,626 registered businesses are utilized as an alternative determinant. GDP measures the amount of output produced of a certain area within a specific time-period. Cagayan de Oro is predominantly food sector dependent contributing to almost 80% of its local economic activities. BPO, how

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Radev, R. "PRODUCT-MARKET PROFILE OF THE MAIN COMPETITORS IN THE OUTSOURCING SECTOR IN BULGARIA AS A KEY STRATEGIC INSTRUMENT." Trakia Journal of Sciences 18, Suppl.1 (2020): 381–87. http://dx.doi.org/10.15547/tjs.2020.s.01.064.

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The main goal of the current publication is to represent a product-market profile as an essential strategic instrument in the companies from the outsourcing sector in Bulgaria. In this article, we use the product-market profile to identify competitors' profiles and to define the intensity of competition in the outsourcing sector in Bulgaria. There is a specific methodological framework that helps to complete this goal. It consists of three main steps. Firstly, thirty-five competitors fell within the sample of research. Secondly - based on the preliminary study, different categories` and subcat

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Dwivedi, Sulakshna, Sanjay Kaushik, and Luxmi. "Impact of Organizational Culture on Commitment of Employees: An Empirical Study of BPO Sector in India." Vikalpa: The Journal for Decision Makers 39, no. 3 (2014): 77–92. http://dx.doi.org/10.1177/0256090920140306.

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Retention of employees has become a critical issue in the corporate arena. With the increasing trend of frequent job switching among employees, it is a big challenge for HR Managers today to fulfill the aspirations of each and every employee and to bring congruence between organizational and individual goals. In the BPO sector of India where attrition rate is as high as 55 percent (ASSOCHAM, 2011), the situation is even more difficult for HR Managers. But the big question is how to make employees feel committed to their organizations especially in such a dynamic work environment where attritio

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Babu, Harshith, and Kadambini Katke. "Robotic Process Automation Adoption Challenges in Indian IT and BPO sector." International Journal of Business Innovation and Research 1, no. 1 (2021): 1. http://dx.doi.org/10.1504/ijbir.2021.10046655.

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Rekha, K. R. Sree, and T. J. Kamalanabhan. "A study on the employee turnover antecedents in ITES/BPO sector." International Journal of Learning and Change 4, no. 2 (2010): 164. http://dx.doi.org/10.1504/ijlc.2010.032710.

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Karimulla, Shaik, and G.V Chalam Prof. "IMPACT OF HUMAN RESOURCE DEVELOPMENT PRACTICES ON QUALITY OF WORK LIFE IN SOFTWARE SECTOR (An Analysis on select units in Chennai)." International Journal of Human Resource & Industrial Research 2, no. 8 (2015): 26–33. https://doi.org/10.5281/zenodo.10699645.

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<em>Information technology industry comprises on many industries such as software, BPO,  ITES and hardware The need for developing managerial capabilities among managerial Software engineers such as tech leaders ,HR Managers and vice presidents they need to focus on  .HRD Practices like performance appraisal, potential appraisal, training, Organization Development, performance feedback ,reward management and counseling are being designed to improve quality of work life of software employee .Such developments will grow-up where there is a HRD climate This survey used 160 senior softwa

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K. PADMINI, K. PADMINI, and Dr D. VENKATRAMARAJU Dr. D. VENKATRAMARAJU. "A Study on Quality of Work Life in BPO Sector – With Reference to Chennai City." Indian Journal of Applied Research 3, no. 12 (2011): 292–94. http://dx.doi.org/10.15373/2249555x/dec2013/87.

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Ndiritu, Doris, and Anyieni Abel. "Strategic Management Practices and Organizational Performance of Business Process Outsourcing Companies in Nairobi County, Kenya." Journal Integration of Management Studies 3, no. 1 (2025): 16–27. https://doi.org/10.58229/jims.v3i1.290.

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The study examines the impact of strategic management practices on the performance of Business Process Outsourcing (BPO) companies in Nairobi County, Kenya. This research was driven by the declining performance and growth of BPOs despite increasing demand for outsourced services from local and international corporations. A descriptive research design targeted 1,257 employees from 118 BPO companies. A sample of 113 respondents was selected using a stratified random sampling technique. Data was collected through a structured questionnaire and analyzed using descriptive and inferential statistics

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Queiri, Abdelbaset, and Nizar Dwaikat. "Factors Affecting Generation Y Employees’ Intention to Quit in Malaysian’s Business Process Outsourcing Sector." Journal of Sustainable Development 9, no. 2 (2016): 78. http://dx.doi.org/10.5539/jsd.v9n2p78.

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<p>This paper investigates the factors contributing to Generation Y employees’ intention to quit in the business process outsourcing sector (BPO) in Malaysia from four different perspectives: personnel dimensions (work overload, role ambiguity and job stress), job attitudes (satisfaction with pay and organizational commitment), work-life conflict and organizational strategies (training, career planning and empowerment). A structural equation modelling approach was employed to identify the variables that significantly affect the intention to quit. Using Amos 18, data collected from 164 Ge

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Prathap, B. S., B. N. Harisha, and H. Lakshmi. "A Study on Employee – Engagement in BPO – Sector with Reference to Bangalore." International Journal of Management Studies V, no. 4(1) (2018): 23. http://dx.doi.org/10.18843/ijms/v5i4(1)/03.

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D’Cruz, Premilla, and Charlotte Rayner. "Bullying in the Indian workplace: A study of the ITES-BPO sector." Economic and Industrial Democracy 34, no. 4 (2012): 597–619. http://dx.doi.org/10.1177/0143831x12452672.

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Mullapudi, Satyanarayana, and Dr Ganga Raju Vallam. "Employee retention strategies in the BPO Sector: A study on Kentech solutions." International Journal of Applied Research 3, no. 6 (2017): 1473–76. http://dx.doi.org/10.22271/allresearch.2017.v3.i6s.11368.

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Mani, Vijaya. "Model for Predicting the Quality of a Recruit in the BPO Sector." Abhigyan 28, no. 1 (2010): 13–18. http://dx.doi.org/10.1177/0970238520100102.

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Bansal, Monika. "Traditional Leadership vis-à-vis E- Leadership: A Study of BPO Sector." DELHI BUSINESS REVIEW 9, no. 2 (2008): 79–87. https://doi.org/10.51768/dbr.v9i2.92200809.

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Dr., P.Mohan, and Satyanarayana M.Rama. "EMPLOYEE RETENTION STRATEGIES IN THE BPO SECTOR- - A STUDY ON KENTECH SOLUTIONS." International Journal of Human Resource & Industrial Research (IJHRIR 1, no. 7 (2014): 13–19. https://doi.org/10.5281/zenodo.10687410.

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<em>                </em><em>Organizations today are challenged with improving productivity and operational efficiency with ever –shrinking budgets. But, it lacks the time and resources to direct non-core , resource-intensive functions properly. The solution is Business Process Outsourcing (BPO) stratagem, with a partner who can deliver impressive business value and significant competitive gain. The main objective of this paper is to find out  the reasons of employee turnover in the organization. For the purp

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Canlas, Mark Anthony, and John Padua. "Effects of conflicts and technostress on employees’ job performance and satisfaction in a work-from-home scheme." International Journal of Academe and Industry Research 5, no. 2 (2024): 22–47. http://dx.doi.org/10.53378/353053.

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This study investigated the work-from-home (WFH) experiences of 211 customer and service representatives, along with five team leaders, employed in the five top-ranking Business Process Outsourcing (BPO) companies in Pampanga, Philippines. It examined the effects of conflicts and technostress on the employee job performance and satisfaction. The study revealed that while quantitative analysis shows that family-work conflict has a negative effect on the job performance, qualitative data suggests that the WFH scheme permits BPO employees to balance their work and family obligations, despite stat

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Villarosa, Dave Paul Luna. "Motivation and Job Satisfaction among BPO Companies in Cebu City." Cognizance Journal of Multidisciplinary Studies 5, no. 5 (2025): 722–40. https://doi.org/10.47760/cognizance.2025.v05i05.050.

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Outsourcing has evolved significantly from being merely a strategy to reduce costs or delegate non-core functions. Today, organizations increasingly collaborate with outsourcing service providers not just for cost efficiency, but also to access specialized skills, enhance service quality, and improve adaptability to dynamic business demands (Linder et al., 2002). One of the most prominent sectors benefiting from this global outsourcing trend is Business Process Outsourcing (BPO)—a rapidly growing industry in the Philippines. More than a profitable endeavor, BPO has become the country’s fastest

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Dave, Paul Luna Villarosa. "Motivation and Job Satisfaction among BPO Companies in Cebu City." Cognizance Journal of Multidisciplinary Studies (CJMS) 5, no. 5 (2025): 722–40. https://doi.org/10.47760/cognizance.2025.v05i05.050.

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Outsourcing has evolved significantly from being merely a strategy to reduce costs or delegate non-core functions. Today, organizations increasingly collaborate with outsourcing service providers not just for cost efficiency, but also to access specialized skills, enhance service quality, and improve adaptability to dynamic business demands (Linder et al., 2002).One of the most prominent sectors benefiting from this global outsourcing trend is Business Process Outsourcing (BPO)—a rapidly growing industry in the Philippines. More than a profitable endeavor, BPO has become the country&rsqu

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Ganaesan, C., and A. Gokulakarishnan. "Work Organization and Work-Life Conflict in the BPO Sector: The Experiences of Selected BPO Workers with Reference to Chennai City." Asian Review of Social Sciences 3, no. 2 (2014): 13–16. http://dx.doi.org/10.51983/arss-2014.3.2.2743.

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The success of any organization is highly dependent on its workforce. Especially the ITeS BPO industry needs to be flexible enough to develop commitment and talent in their workforce. They need to adopt a strategy to improve the employees. Work force and 'Work-life Conflict' to satisfy both the organizational objectives and employee needs. The data pertaining to the study has been collected from professionals working in BPO companies in Chennai to analyze the Worklife Conflict. This paper aims to investigate factors affectingWork-life Conflict, Work-life Conflict arrangements availed by the em

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Rai, Mayank Kumar. "A Study of Managing Stress among Women Employees in BPO Sector in India." International Journal for Research in Applied Science and Engineering Technology 6, no. 3 (2018): 2450–53. http://dx.doi.org/10.22214/ijraset.2018.3393.

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Singh, Ritu, and Anup Kumar Ghosh. "Impact of Elements of Motivation on Employee Commitment With Reference To BPO Sector." Prestige International Journal of Management & IT - Sanchayan 07, no. 02 (2018): 31–48. http://dx.doi.org/10.37922/pijmit.2018.v07i02.003.

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Bandesha, Permindersingh Manjeetsingh, Thaier Hamid, and Anchal Garg. "Barriers to the Implementation of Work from Home in the Indian BPO Sector." International Journal of Computer Applications 185, no. 6 (2023): 35–38. http://dx.doi.org/10.5120/ijca2023922717.

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Madan Kandel. "Impact of Remote Work Environment on Employees’ Job Satisfaction: A Study of BPO Companies in Nepal." Pravaha 29, no. 1 (2023): 57–62. http://dx.doi.org/10.3126/pravaha.v29i1.71405.

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The transition from traditional office environments to remote work settings has been accelerated by technological advancements and the COVID-19 pandemic. This shift, particularly impactful in Nepal's growing Business Process Outsourcing (BPO) sector, has necessitated a re-evaluation of employee satisfaction within virtual workspaces. This study explores the effects of remote work on job satisfaction among employees in Nepal's BPO industry, focusing on factors such as work-life balance, communication effectiveness, technological integration, and overall job satisfaction. Utilizing a descriptive

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Kaur, Prabhjot, Keshav Malhotra, and Sanjeev K. Sharma. "Moderation-mediation framework connecting internal branding, affective commitment, employee engagement and job satisfaction: an empirical study of BPO employees in Indian context." Asia-Pacific Journal of Business Administration 12, no. 3/4 (2020): 327–48. http://dx.doi.org/10.1108/apjba-10-2019-0217.

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PurposeTaking an evidence from social exchange theory, this research examines the mediating role of affective commitment in the correlation between internal branding, employee engagement and job satisfaction. The moderating role of work environment on the link between internal branding and affective commitment is also studied in this research.Design/methodology/approachThe data were collected by using well-structured research measures from 215 employees working in the BPO sector of India (Punjab and Chandigarh). The hypotheses were developed, and the conceptual model was validated by applying

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Shaikh, Mohsin R. "The War for Talent: Strategies for Employee Retention in the BPO Industry." Management and Labour Studies 32, no. 3 (2007): 335–46. http://dx.doi.org/10.1177/0258042x0703200305.

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India has emerged as the top destination for global offshore outsourcing. According to the latest NASSCOM McKinsey Survey IT & ITES would add 7% to India's GDP by 2010 along with the creation of 8.8 million new jobs, and the number of professionals employed in IT & ITES sector is estimated at 1,045,000 as of March 2005. However, among the most complex problem faced by the IT & ITES industry is labour attrition. According to analysts, employee attrition rate in this sector varys between 20% and 40%, while it is around 15 percent in top firms. If these are any indications, the outsou

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Anitha, S., and G. P. Raman. "Job Satisfaction of the Women Employees in it and BPO Sector in Chennai City." International Journal of Management Studies V, no. 4(9) (2018): 101. http://dx.doi.org/10.18843/ijms/v5i4(9)/14.

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Wickramasinghe, Vathsala, and Saman Kumara. "Work‐related attitudes of employees in the emerging ITES‐BPO sector of Sri Lanka." Strategic Outsourcing: An International Journal 3, no. 1 (2010): 20–32. http://dx.doi.org/10.1108/17538291011023052.

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V., Poornimadevi, I. Carmel Mercy, and Priya ,. "Impact of Competency Development on Job Performance among BPO Sector Employees in Salem District." Quing: International Journal of Commerce and Management 1, no. 3 (2021): 102–10. http://dx.doi.org/10.54368/qijcm.1.3.0010.

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Tsay, Yaw-Shyan, Min-Shiun Wu, and Chuan-Hsuan Lin. "An Integrated User Interface of Assessment and Optimization for Architectural Façade Shading Designs in Taiwan." Buildings 12, no. 12 (2022): 2116. http://dx.doi.org/10.3390/buildings12122116.

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In response to sustainable development goals, the architectural industry aims to decrease the high proportion of emissions and energy use in the construction sector. Therefore, the design method of building performance optimization (BPO) has been advocated in recent studies as a method for accomplishing high-performance building design. However, BPO remains difficult to implement in practice due to the lack of a definite process and supporting tools for architects/designers in the early design process. The purpose of this paper is to propose a BPO framework and integrated design decision suppo

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